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Are You Motivating Your Hotel Staff To Perform Better?

A recent study pointed out that the

hospitality industry exhibits high

turnover rates, as high as 95% for

certain hotel properties. This high

turnover rate costs the hospitality

industry several billion dollars per

year, globally. The hotel staff that

fuels this industry is constantly

expected to deliver impeccable

services while being polite and welcoming. Truth is – being a part of the

hospitality industry is not a cakewalk and it can make anybody a little hot

under their collars compared to other jobs.

How to motivate hotel staff?

Retaining a loyal hotel staff involves an investment of motivation, dedication

and devotion of the hotel management higher-ups. The blue print of the hotel

management should involve a firm agenda that motivates the existing

employees as well as prepares them to face the challenges in their day-to-day

tasks.

Set growth parameters

When hiring for a specific position in the hotel staff, it motivates the individual

to know and assess his/her growth curve in the organization. The reminder of

incentives and intermittent bonuses can buoy anybody’s job perspective.

Offer competitive growth

Set growth targets and dole out incentives to the staff who outshine the rest to

achieve the goal. Healthy competition pays well for any industry; prizes are like

tiny baits. The need to rally, to build growth in the hotel business can motivate

your staff to earn more bonuses.

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Prepare them for the challenge

In case your hotel staff feels like a lamb on a sacrificial pyre, it is not going to

help in achieving employee support. Hotel employees should be trained to

handle the events and pressures of their day-to-day tasks. Given that the

hospitality industry works on person to person interaction, it is demanding for

any person to continue to be polite, courteous and well-mannered at all points

of the job. Conduct regular counselling sessions, training camps and casual

meetings to gauge and motivate your hotel staff.

Remember that it is Human Science and not Rocket Science

Hospitality industry is primed as the one of the best-polished professions,

wherein presentability and approachability can go a long way to earn goodwill,

appreciation and loyalty. Given that this profession delves on person to person

interaction, it can heavily involve investment of emotions and physicality of

your hotel staff. Keeping your hotel staff polished, congenial and brimming is

the biggest factor to bring out the best in them. Give your hotel staff ample

time to interact and develop a sense of belonging and significant role-play in

the organization.

There is no better motivator than knowing how much you are valued in an

organization. Giving your hotel staff the impetus to perform better, and

gaining their trust and loyalty is a pivotal part of your hotel management. As

the management, you can ease their day-to-day tasks by implementing

certain property management tools and recommending the best practices in

the industry. From the front desk operations to the housekeeping department,

hotel staff should feel motivated to be on their toes 24/7 and still maintain a

smile on their face. Make sure your hotel work policies give your employees

both growth, success and fulfillment in their jobs.

To read more information rich articles related to the hospitality industry,

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