Are you employing - Immigration New Zealand What makes your new Pacific migrant employee tick? CARD

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Transcript of Are you employing - Immigration New Zealand What makes your new Pacific migrant employee tick? CARD

  • immigration.govt.nz

    Are you employing Pacific migrants?... is it working well?

    ƨAcknowledgement

    Immigration New Zealand is grateful for the assistance from the Language in the Workplace Team, School of Linguistics and Applied Language Studies, Victoria University of Wellington in the preparation of these resources. We would also like to thank the employers and individuals who provided feedback on these materials.

    A copy of this guide is available online

    Visit: www.immigration.govt.nz/staffresources

    Could you be working better with your Pacific migrant staff? New Zealand is committed to supporting its Pacific Island neighbours.

    Pacific Peoples have been coming to New Zealand for many years – as temporary workers and as permanent migrants. They are a significant part of our population, and of many New Zealand workplaces.

    New Zealand depends on Pacific migrants as an extension of our local labour market. They make an important contribution to New Zealand businesses and to their local communities.

    Pacific migrants are strongly committed to building their new lives in New Zealand. They are loyal and have a good work ethic, but they also have their own cultures – and so will think, talk and behave differently to Kiwis in your workplace.

    These cards can help you better understand and support your new Pacific migrant employees so they:

    ȓ Settle well

    ȓ Stay in your business

    ȓ Contribute to its success

    The Employer

    toolkit

    CARD 1 Everyone works the same way, don’t they?

    CARD 2 What makes your new Pacific migrant employee tick?

    CARD 3 How can cultural differences impact the workplace?

    CARD 4 Adapting communication styles for new Pacific migrant employees

    CARD 5 English language

    CARD 6 Settling in well is crucial CARD 7 Balancing role

    and obligations CARD 8 Getting to know your new

    Pacific migrant employees CARD 9 Orientation can make

    a big difference CARD 10 Good foundations for work CARD 11 How do I find workers

    from the Pacific? CARD 12 Your checklist to help you

  • immigration.govt.nz

    Are you employing Pacific migrants?... is it working well?

    ƨAcknowledgement

    Immigration New Zealand is grateful for the assistance from the Language in the Workplace Team, School of Linguistics and Applied Language Studies, Victoria University of Wellington in the preparation of these resources. We would also like to thank the employers and individuals who provided feedback on these materials.

    A copy of this guide is available online

    Visit: www.immigration.govt.nz/staffresources

    Could you be working better with your Pacific migrant staff? New Zealand is committed to supporting its Pacific Island neighbours.

    Pacific Peoples have been coming to New Zealand for many years – as temporary workers and as permanent migrants. They are a significant part of our population, and of many New Zealand workplaces.

    New Zealand depends on Pacific migrants as an extension of our local labour market. They make an important contribution to New Zealand businesses and to their local communities.

    Pacific migrants are strongly committed to building their new lives in New Zealand. They are loyal and have a good work ethic, but they also have their own cultures – and so will think, talk and behave differently to Kiwis in your workplace.

    These cards can help you better understand and support your new Pacific migrant employees so they:

    ȓSettle well

    ȓStay in your business

    ȓContribute to its success

    The Employer

    toolkit

    CARD 1 Everyone works the same way, don’t they?

    CARD 2 What makes your new Pacific migrant employee tick?

    CARD 3 How can cultural differences impact the workplace?

    CARD 4 Adapting communication styles for new Pacific migrant employees

    CARD 5 English language

    CARD 6 Settling in well is crucial CARD 7 Balancing role

    and obligations CARD 8 Getting to know your new

    Pacific migrant employees CARD 9 Orientation can make

    a big difference CARD 10 Good foundations for work CARD 11 How do I find workers

    from the Pacific? CARD 12 Your checklist to help you

  • Tips and Information – Key tips and information in each section of this booklet are highlighted using the symbols below.

    TIPS

    Contact information

    ƨWays you can use these cards The cards have been designed as a set; however, they can be used individually for specific situations in the workplace. We suggest you:

    1. Refer to them before and after recruiting Pacific migrant staff

    2. Discuss them with your managers or team supervisors

    3. Use them for in-house training programmes

    MB12511_2194

    www.pacificbusiness.co.nz

    www.skillshighway.govt.nz

    www.mpp.govt.nz

    www.immigration.govt.nz settlement.information@mbie.govt.nz

    www.immigration.govt.nz/visaview-employers

    ENGLISH LANGUAGE PARTNERS

    Working with Migrants and Refugees NEW ZEALAND

    www.englishlanguage.org.nz

    worktalk.immigration.govt.nz

    ISBN 978-0-947497-83-5 (print)

  • CARD 1

    Everyone works in the same way don’t they?

    YEAH, NAAHHHH

    Why didn’t Sione tell me that he could fix that mechanical problem?

    Because he was with some older workers. In his culture, it’s considered rude to promote yourself above the older guys.

  • Ever wondered why some Pacific migrants work differently from you? The cultures of Pacific peoples may be similar, but each is unique and how they work may impact on how you work and manage your workplace. Here are some things Pacific peoples say about the way they work.

    When I am new to the job, I like to be told exactly what I have to do.

    I think it’s disrespectful to question what my boss tells me to do, even if I know I might be right.

    I am a practical and visual learner. If you show me how to do the job, I will learn fast.

    I don’t like to disappoint people, so I will always say “yes”, even if I know I may not be able to complete the job.

    I don’t normally speak in meetings, unless I am directly asked a question.

    I am not used to speaking directly to the boss. I would usually tell a colleague who would speak for all of us.

    It is frowned upon to self-promote, so I will usually wait to be asked to do something I am skilled at.

    I don’t interrupt other peoples’ conversations. I will usually wait until they finish talking and then I will approach them, even if this takes up time.

    Better understand and support your Pacific migrant employees

  • CARD 2

    What makes your new Pacific migrant

    employee tick?

    Hey Lui, is Filipo avoiding me? Did you see how when we were talking, he walked all the way round the floor, instead of just walking between us?

    That’s because we’re the bosses and in his culture it’s rude to walk between us.

  • Better understand and support your Pacific migrant employees

    Knowing a little about some cultural differences can help you and your employees work together better and minimise misunderstandings.

    What Kiwis value

    • Work status and income levels

    • Individual opinions being expressed openly

    • Security • Nuclear families and friends • Choices and the freedom

    to choose, particularly as individuals

    • Honesty and loyalty

    Other migrants in New Zealand value:

    • Education for children • Clean environment • Networks in their

    community • Access to information

    and knowledge especially through ultra-fast internet

    Here is some of the things Pacific migrants value:

    • Patriotism and nationhood • Community and collectivism • Our Churches are our home away from home • Extended families/aiga/kainga • Maintaining relationships • Roles and status • Respect, humility and reciprocity • Obligations and duty • The individuals needs are considered

    in light of the collective needs • Jobs and the income they provide help

    to support these values

  • CARD 3

    How can cultural differences impact the workplace?

    Lorraine from BUPA has been employing Kiribati migrants for over eight years and she has some tips on how to support your Pacific migrant employee:

    A word from the Ministry of Business, Innovation and Employment: In New Zealand, employers and employees can agree to transfer the observance of a public holiday to another working day to meet the needs of the business or the individual needs of the employee. This agreement should be in writing.

    You can find out more online at: http://employment.govt.nz/public-holidays

    Lorraine – Bupa

    “On 12 July I noticed that about eight of my Kiribati staff didn’t turn up for work. I found out it was Kiribati Independence Day. They are really patriotic and they will always celebrate this cultural day. I think it is great for migrants to maintain their connection with ‘home’, so I have asked them to let me know well in advance in the future, so I can arrange for other staff to cover for them.”

    Allow for your staff to take part in community events and make sure they know how