OR A ZERO?

ARE YOU A HERO,

MARK NUSMAN

WORKFORCE MANAGEMENT

FORECASTING - ZERO

FORECASTING - HERO

ALL REQUIRED DRIVERS

LABOUR FORECASTING - HERO

ZERO

• performed manually

• by central resource/manager

• labour intensive to maintain

• based on current run rate

• accuracy not known

• daily distribution not provided

• personal interpretation

• productivity norms not applied

• no concept of hours by task

• no visibility of scheduled cost

HERO

• performed automatically

• no effort required

• automatically maintained

• based on current trends

• proven accuracy improvement

• 15 min interval distribution

• based on POS or footfall history

• standards consistently applied

• store specific hours by task

FORECASTING

SCHEDULING - ZERO

ABSENCE PLANNING

• What is the employee’s entitlement?

• Has coverage been adversely affected?

SCHEDULING - HERO

SCHEDULING ABSENCE - HERO

BALANCE MAINTENANCE & ENTITLEMENT CHECK

PLANNED VACATION DAY

SCHEDULING - ZERO

SCHEDULING TASKS AND BREAKS - HERO

ZERO

• performed manually

• by store manager

• manual availability check

• no coverage evaluation

• no visibility of schedule cost

• manual task\break planning

• no rule validation

• how about other stores?

HERO

• performed automatically

• by system

• auto checked

• detailed schedule metrics

• budget constraints applied

• done by system

• rules automatically applied

• triggering transfers where needed

SCHEDULING

ATTENDANCE - ZERO

ATTENDANCE AND PAYROLL - HERO

ZERO

• no accurate attendance record

• manual application of rules

• manual data entry into system

• time consuming

• prone to error

• not real-time

HERO

• up to the minute attendance

• automatic application

• automatic via interfaces

• little or no effort required

• no mistakes

• real-time

ATTENDANCE AND PAYROLL PROCESSING

PERFORMANCE MONITORING - ZERO

PERFORMANCE MONITORING - HERO

ZERO

• labour intensive (manual entry)

• is it all accurate?

• real time?

• manual consolidation?

HERO

• automatic

• reliable quality information

• real time

• at every level

• simple / visual

• by exception

PERFORMANCE MONITORING

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