Are We There Yet?Metrics for Quality Improvement

IDOL METRICS Q3 2011INDIANA DEPARTMENT OF LABOR

DIVISION OF QUALITY, METRICS AND STATISTICS

Three Tiers of Measures• “KPI’s” or Key Performance Indicators are

reported on the Governor’s Dashboard from every agency in the government.

KPI’s (to Gov)

• Program Funding Measures are reported every quarter to the Office of Government Efficiency and Financial Planning to show performance by funding source, whether by federal grants or by state appropriations.

Program Funding

Measures•Other statistics in this report are management statistics for use in managing departmental processes. Some of them look directly at the outputs of work done here at IDOL (like number of inspections), some measure outcomes, and others are items of interest, not entirely under the purview of IDOL, but are effected by our actions and of interest to our staff, like amount of monies collected.

Management Statistics

KEY PERFORMANCE INDICATORS AND PROGRAM FUNDING MEASURES

The following ten slides are the metrics we report to the Governor and the Office of Management and Budget.

These numbers tell the overall story of the Department of Labor (Key Performance Indicators) And

They also demonstrate how our Department is managing the different fund sources for our work (Program Funding Measures).

KPI #1:Non Fatal Occupational Injury and Illness Rate for Indiana

This measures the injury and illness rate per 100 employees in the state of Indiana, as released annually by the federal Bureau of Labor Statistics.The lower the number, the safer Hoosier Workplaces have become.The goal for 2010 was a rate of 4.0.The 2010 rate was released on October 20, 2011. The overall rate was 4.3 per 100 FTE’s.

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

TCIR

9.5 9 8.2 8 7.6 7.4 6.8 6.2 6.2 5.8 5.5 5.2 4.9 4.3 4.3

0.5

1.5

2.5

3.5

4.5

5.5

6.5

7.5

8.5

9.5

4.3

TCIR

Inju

ries a

nd Il

lnes

ses p

er 1

00 w

orke

rs

KPI #2:Percentage of Meritorious Wage Claims and Common Construction Wage Audits which Result in Monetary Recovery

86.2%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q1 10

Q2 10

Q3 10

Q4 10

Q1 11

Q2 11

Q3 11

Percent of Meritorious Wages RecoveredYearly Average

Target

This metric looks at whether those people who have legitimate claims ever got any of their money as a result of enlisting the help of IDOL’s Wage and Hour Division. It tracks the effectiveness of DOL’s efforts at compliance.

KPI #3:Number of Indiana Occupational Health and Safety (IOSHA) Inspections

We measure how productive our safety and health inspectors and supervisors are in part by how many Hoosier businesses they are able to inspect each quarter.

Inspections are counted as “done” when the compliance officer completes his or her on-site inspection and closing conference at the Hoosier employer being inspected.

The target of 166 each month translates in to an annual total of 2,000 inspections. This also reflects the targets set forth in the federal grant.

Program Funding MetricsKPI’s can double as Program Funding Metrics.

Fund Center Name Program Objective Program IndicatorIOSHA Reduce occupational injuries and

illnesses Non-Fatal occupational injury and Illness rate – Outcome oriented

IOSHA Improve safety through efficient customer service and compliance review

Average lapsed time for inspections with citations – Outcome oriented

Operations, Wage & Hour and Bureau of Child Labor

Enforce employee’s right to lawful wages

Percent of meritorious wage claims and CCW audits resulting in recovery of wages owed – Outcome oriented

Operations, Wage & Hour and Bureau of Child Labor

Enforce Indiana child labor laws through regulation

Number of child labor inspections – Output oriented

Employment of Youth- Bureau of Child Labor

Enforce Indiana child labor laws through education

Number of child labor law training classes conducted – Output oriented

INSafe Improve safety and health through outreach, education and training

Number of safety and health consultations – Output oriented

Bureau of Mines Enhance underground mine safety Number of mine inspections – Output oriented

Research and Statistics (Quality Metrics and Statistics)

Produce reliable and clean data to measure IOSHA and INSafe safety and health outcomes

Bureau of Labor Statistics survey return rate – Outcome oriented

OSHA Survey (Quality Metrics and Statistics)

Produce reliable and clean data to measure IOSHA and INSafe safety and health outcomes

OSHA Data Initiative return rate – Outcome oriented

Lapsed Time for Inspections with Citations

63

0

10

20

30

40

50

60

70

80

90

Oct-09

Dec-09

Feb-10

Apr-10

Jun-10

Aug-10

Oct-10

Dec-10

Feb-11

Apr-11

Jun-11

Aug-11

IOSHA

The time it takes to perform an inspection is the “Lapsed Time”.This metric measures the days it takes, on average, for all IOSHA inspections from which Citations are issued.We count the time from the “Opening Conference” through the “Citation Issued” date.Beginning Q2 2011, we began measuring only those inspections with citations. This results in an increase of average lapsed time.

The method of calculating this was changed in Q2-2011. We now track only inspections from which a citations was issued.

GEFP

Child Labor inspections completed

371

180

0

100

200

300

400

500

600

Q1 '06

Q2 '06

Q3 '06

Q4 '06

Q1 '07

Q2 '07

Q3 '07

Q4 '07

Q1 '08

Q2 '08

Q3 '08

Q4 '08

Q1 '09

Q2 '09

Q3 '09

Q4 '09

Q1 '10

Q2 '10

Q3 '10

Q4 '10

Q1 '11

Q2 '11

Q3 '11

Child Labor Inspections Average Target

The Bureau of Child Labor exists to ensure that Hoosier minors are working in safe occupations and that their work hours and practices do not interfere with their education. The laws enforced by the Bureau are related solely to employees under 18 years of age.This metric counts the number of Child Labor Inspections done monthly.

GEFP

Child Labor Free Trainings

4

0

2

4

6

8

10

12

14

16

18

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Child Labor Training Annual Average Target

The Bureau of Child Labor offers free training to employers, educators, parents and teens that provides an overview of Indiana’s Child Labor laws. These trainings are offered both live and via teleconference. Enrolling and attending these trainings is entirely voluntary.Four teleconference trainings are scheduled per month.Information about upcoming trainings accompanies each piece of outgoing mail, fax or e-mail that is generated by the Bureau of Child Labor. Inspectors also provide training schedules to employers at the time of inspection.

GEFP

QuarterlyNumber of INSafe Consultations and Interventions

This metric measures the effectiveness of money spent in INSafe by counting how many on site consultations and interventions are conducted in a quarter.A consultation is a formal safety education experience, tailored to the company who has requested it.An intervention denotes a presentation, group meeting or other type of INSafe meeting from which we advise companies on safety issues.

GEFP

Number of Coal Mine Inspections

This metric measures the effectiveness of money spent in the Bureau of Mines by counting how many inspections of underground coal mines (surface and underground portions) are conducted in a quarter.

Note: The 2010 target for mine inspections was reduced to ten with the elimination of a mine inspector position.

GEFP

Q1 06

Q2 06

Q3 06

Q4 06

Q1 07

Q2 07

Q3 07

Q4 07

Q1 08

Q2 08

Q3 08

Q4 08

Q1 09

Q2 09

Q3 09

Q4 09

Q1 10

Q2 10

Q3 10

Q4 10

Q1 11

Q2 11

Q3 11

0

10

20

30

40

50

60

15

Bureau of Mines: Inspections Performed

Actual Annual average Target

# of

Insp

ectio

ns

QMS: Response Rate for the Survey of Occupational Injuries and Illnesses

96.6%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Jan 21, 2011

Feb 11, 2011

Mar 4, 2011

Mar 25, 2011

Apr 12, 2011

May 3, 2011

May 24, 2011

Jun 14, 2011

Jul 5, 2011

Jul 26, 2011

Aug 19, 2011

Sep 9, 2011

Sep 30, 2011

Axis

Titl

e

SOII ResponseThis metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey.

This survey counts how many workers get hurt on-the-job every year.

GEFP

QMSODI Response Rate

The OSHA Data Initiative (ODI) Survey is similar to the Bureau of Labor Statistics' (BLS) Survey of Occupational Injuries and Illnesses, but does not require the same level of detail. The information reported by the employer on the OSHA Work-Related Injury and Illness Data Collection Form is used as a basis for targeting intervention programs. This metric records the percent of returned surveys (target: 92%).

2011 data collection (shown) is for the 2010 ODI Survey.

GEFP

2009 2010 201192%

93%

94%

95%

96%

97%

98%

99%

100%

96%

95%

97%

96%

ODI Response and Clean RatesData collected is for the year before

ODI Response-Indiana ODI Clean-IndianaODI Response -Ohio ODI Clean -Ohio

Management Statistics

Each Division reports metrics used to manage and measure their effectiveness

INDIANA OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION

Compare Divisional Inspection Totals in IOSHAJa

n-06

Apr-

06

Jul-0

6

Oct

-06

Jan-

07

Apr-

07

Jul-0

7

Oct

-07

Jan-

08

Apr-

08

Jul-0

8

Oct

-08

Jan-

09

Apr-

09

Jul-0

9

Oct

-09

Jan-

10

Apr-

10

Jul-1

0

Oct

-10

Jan-

11

Apr-

11

Jul-1

1

0

50

100

150

200

250

100

813

Construction General Industry Industrial Hygiene

IOSHA Divisional Inspection Totals: Construction

Q1 2006

Q3 2006

Q1 2007

Q3 2007

Q1 2008

Q3 2008

Q1 2009

Q3 2009

Q1 2010

Q3 2010

Q1 2011

Q3 20110

100

200

300

400

500

600

233

TTL Inspections Annual Quarterly Average

IOSHA Divisional Inspection Totals: General Industry

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

20

40

60

80

100

120

140

160

35

TTL Inspections Annual Quarterly Average

IOSHA Divisional Inspection Totals: Industrial Hygiene

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

10

20

30

40

50

60

70

80

90

100

48

TTL Inspections Annual Quarterly Average

Workplace Deaths Inspected by IOSHA (Quarterly)

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

2

4

6

8

10

12

14

16

18

20

15

Inspected Fatalities Linear TrendlineAnnual Quarterly Average

Fatalities in the workplace are often inspected for possible violations of safety and health standards.Often, IOSHA inspectors are among the first to know and some of the first to respond when a fatal accident occurs.Tracking those inspections gives us insight into the overall safety of Hoosier workplaces.

This Calendar Year’s Fatality Inspections by Cause of DeathWe sort and classify the causes of deaths in the workplace.This information helps us educate Hoosier employers so that they can correct life threatening situations in their places of business.

The “Heat Burn” category includes electrocution by IOSHA coding protocols.

The total for 2011, as of Q3 is 40

Assault

Explosion/Fire

Asphyxiated

Drowned

Other

Heat Burn

Fall

Struck by Vehicle

Crushed by Object

0 2 4 6 8 10 12 14 16

0

0

1

1

4

6

6

7

15

Fatal Events

IOSHA Inspection Lapsed Time (Average in Days)

Oct

-09

Nov

-09

Dec

-09

Jan-

10Fe

b-10

Mar

-10

Apr-

10M

ay-1

0Ju

n-10

Jul-1

0Au

g-10

Sep-

10O

ct-1

0N

ov-1

0D

ec-1

0Ja

n-11

Feb-

11M

ar-1

1Ap

r-11

May

-11

Jun-

11Ju

l-11

Aug-

11Se

p-11

0

10

20

30

40

50

60

70

80

90

62

20

70

Construction General Industry Hygiene

Every IOSHA inspection takes time. This statistics tracks the time needed to perform an inspection from when it was reported or started, to when the hazards have been abated.

Some of this result de-pends on how well IOSHA inspectors and su-pervisors do their jobs, but it also is impacted by the complexity of problems and willingness of em-ployers to keep Hoosier workers safe.

Lapsed Time for Inspections with Citations

The time it takes to perform an inspection is the “Lapsed Time”.This metric measures the time it takes, on average, for all IOSHA inspections from which Citations are issued to be completed.As of Q2 2011, we count the time from the “Opening Conference” through the “Citation Issued” date.

GEFP

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

-

10

20

30

40

50

60

70

61

IOSHA Lapsed Time

IOSHA Lapsed Time

ConstructionInspection Lapsed Time (Quarterly)

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

10

20

30

40

50

60

70

80

90

70

Average Lapsed Time Annual Quarterly Average

Construction projects are the focus of the Construction Division.Officers here look at scaffolds and trenches, general safety procedures, and other standards that apply to construction sites throughout Indiana.

General IndustryInspection Lapsed Time (Quarterly)

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

10

20

30

40

50

60

70

28

Average Lapsed Time Annual Quarterly Average

General Industry inspections look into safety standards as they apply to manufacturing processes, as well as other industries, like healthcare, professional services, etc. Only Industrial hygiene and construction are excluded.Guardrails and machinery safety devices, the width of aisles for in-house transport and loading dock procedures are typical of the concerns here.

Industrial HygieneInspection Lapsed Time (Quarterly)

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

10

20

30

40

50

60

70

80

90

63

Average Lapsed Time Annual Quarterly Average

Industrial Hygiene inspects general environmental standards such as chemical levels, noise levels and air quality.Carbon monoxide, dangerous chemicals used in processes, and combustible dust are some of the hazards that are abated to make Hoosier workers safer in the workplace.

Percentage of Inspections with Violations – By Quarter and Division

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

21%

Construction General IndustryHygiene Total % w/Violations

Monthly Percentage of Inspections with Violations – ALL IOSHA

Jan-

08

Mar

-08

May

-08

Jul-0

8

Sep-

08

Nov

-08

Jan-

09

Mar

-09

May

-09

Jul-0

9

Sep-

09

Nov

-09

Jan-

10

Mar

-10

May

-10

Jul-1

0

Sep-

10

Nov

-10

Jan-

11

Mar

-11

May

-11

Jul-1

1

Sep-

11

0%

10%

20%

30%

40%

50%

60%

70%

Actual

Quarterly Percentage of Inspections with Violations – ALL IOSHA

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0%

10%

20%

30%

40%

50%

60%

Total % w/Violations

Construction Inspections Percentage with Violations

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

10%

Construction % w/Violations Annual Quarterly Average National Safety Average

General Industry Inspections Percentage with Violations (Quarterly)

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0%

10%

20%

30%

40%

50%

60%

70%

60%

General Industry % with Violations Annual AverageSafety National Average

Industrial Hygiene InspectionsPercentage with Violations

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0%

10%

20%

30%

40%

50%

60%

70%

60%

Hygiene % w/Violations Annual Quarterly Average Series3

IOSHA Penalties Paid within 30 Days of Safety Order

Jan-

08

Mar

-08

May

-08

Jul-0

8

Sep-

08

Nov

-08

Jan-

09

Mar

-09

May

-09

Jul-0

9

Sep-

09

Nov

-09

Jan-

10

Mar

-10

May

-10

Jul-1

0

Sep-

10

Nov

-10

Jan-

11

Mar

-11

May

-11

Jul-1

1

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

50%

Actual Annual Average Target

Board of Safety Review Statistics

Cases Closed

Q1 2005

Q3 2005

Q1 2006

Q3 2006

Q1 2007

Q3 2007

Q1 2008

Q3 2008

Q1 2009

Q3 2009

Q1 2010

Q3 2010

Q1 2011

Q3 20110

10

20

30

40

50

60

70

80

90

23

BSR Cases Closed Annual Quarterly Average

Number of Pending Cases

Q1

06

Q3

06

Q1

07

Q3

07

Q1

08

Q3

08

Q1

09

Q3

09

Q1

10

Q3

10

Q1

11

Q3

11

0

20

40

60

80

100

120

140

160

180

23

Quarterly Cases Yearly AverageTarget: 40

Whistleblower Cases

Cases Closed

Q1 2006

Q3 2006

Q1 2007

Q3 2007

Q1 2008

Q3 2008

Q1 2009

Q3 2009

Q1 2010

Q3 2010

Q1 2011

Q3 20110

5

10

15

20

25

30

10

Whistleblower Cases ClosedAnnual Quarterly Average

Lapsed Time

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0102030405060708090

100

64

Whistleblower Lapsed TimeTarget

WAGE AND HOUR DIVISION

BUREAU OF CHILD LABOR

Child Labor Inspections (By Quarter)

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

050

100150200250300350400450500550600

275

TTL Inspections Annual Quarterly Average Target

Percentage of Child Labor Inspection with ViolationsBy Quarter

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

55%

Percent Child Labor Inspections with Violations Annual Quarterly Average

Quarterly Percentage of Child Labor Penalties Paid in 60 Days or less

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%100%

Penalty Paid In 60 Days Linear (Penalty Paid In 60 Days)Annual Quarterly Average Target

The Bureau of Child Labor assesses civil monetary penalties for violations of the child labor laws. An employer may request a “Petition for Review” within 30 days of receiving the notice of penalties. If a petition is not filed, the penalty becomes immediately due and payable.

Penalties not paid within 45 days are submitted to the Indiana Office of the Attorney General for collection.

Wage Claims and Common Construction Wage

Number of Wage ClaimsReceived

Jan-

08

Apr-

08

Jul-0

8

Oct

-08

Jan-

09

Apr-

09

Jul-0

9

Oct

-09

Jan-

10

Apr-

10

Jul-1

0

Oct

-10

Jan-

11

Apr-

11

Jul-1

1

0

50

100

150

200

250

300

191

Wage Claims Received Annual Average

BY QUARTERNumber of Wage ClaimsReceived

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

100

200

300

400

500

600

700664

420 378

489527

Wage Claims Received Annual Average (by Quarters)

Wage ClaimsLapsed Time

Oct

-08

Jan-

09

Apr-

09

Jul-0

9

Oct

-09

Jan-

10

Apr-

10

Jul-1

0

Oct

-10

Jan-

11

Apr-

11

Jul-1

1

0

50

100

150

200

250

300

47

Lapsed Time (Average) Annual Average Lapsed TimeTarget

This measures the days it takes for a Wage Claim to be processed and resolved.

BY QUARTERWage ClaimsLapsed Time

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

50

100

150

200

250

300

53

Average Lapse Time Linear (Average Lapse Time)

Annual Quarterly Average of Averages Target

This measures the days it takes for a Wage Claim to be processed and resolved.

Meritorious Wage ClaimsPaid to Workers

Jan-

09

Apr-

09

Jul-0

9

Oct

-09

Jan-

10

Apr-

10

Jul-1

0

Oct

-10

Jan-

11

Apr-

11

Jul-1

1

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%100.0%

Annual Average Target

A claim where an Indiana Department of Labor Wage Claim Specialist is able to determine that wages are indeed owed to the claimant is considered “meritorious.”This measures the rate of collection for meritorious claims.

The measure is combined with the percentage of meritorious CCW audits to become the Wage and Hour Division KPI (Key Performance Indicator).

GEFP

Common Construction Wage Hearings(Quarterly)The Governor’s Representative, traditionally an employee of the Indiana Department of Labor, assists with the Common Construction Wage process by facilitating, scheduling, attending and chairing many of the hearings held around the state.

Beginning July 1, 2011, the Governor’s Representative has been replaced by a representative of the Associated Builders and Contractors.

This metric gives us the number of actual hearings for CCW projects held throughout the state.

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

50

100

150

200

250

300

350

288

CCW Hearings Held Annual Quarterly Average

CCW Wage Scale Audits Closed

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

5

10

15

20

25

30

35

40

65

27

9

4 45

0

35

32

2

CCW Audits Closed Annual Average Target

If a person who is working on a project covered by the Indiana Common Construction Wage Act feels that he/she has not been paid in accordance with the wage scale adopted for that project, the individual may file a complaint with the Indiana Department of Labor. A Common Construction Wage Field Auditor will then request records from the employer and determine whether the employee was paid in accordance with the Act.

This measures the number of audits closed each quarter for whatever reason.

CCWPercentage of Meritorious Audits with Wages Paid

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

16%

57%

33%

80%75%

44%

0% 0%

50%

0%

67%

0% 0%

CCW: Merit Audits with Wages Paid Annual average Target

If it is found that an employee was not paid in accordance with the scale adopted under the Common Construction Wage Act, the audit is determined to be “meritorious.”

If the employee receives any restitution, wages are considered “paid.”We then count those audits against those that are not paid.

This metric and the metric “Meritorious Wage Claims Paid” are combined as one of our KPI’s, or Key Performance Indicators.

Labels on data are here to indicate the existence of months with no incoming meritorious audits, or no payment on those that are meritorious.

INSafe Division

BY QUARTERINSafe Consultations

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

50

100

150

200

250

130

INSafe Consulations Annual Quarterly AverageTarget

INSafe is the “education” arm of IOSHA compliance. Consultations involve assisting Hoosier companies with compliance in meeting OSHA standards through cooperative agreements, education and training.

GEFP

INSafe Lapsed Time for Consultations (Quarterly)

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

50

100

150

200

250

300

350

38

Average Lapsed Time Annual Quarterly Average Target

INSafe Consultations and Interventions (Quarterly)

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

50

100

150

200

250

214

TTL Consultation and InterventionsAnnual Quarterly Average

Interventions are recorded interactions with Hoosier employers, employees, professional groups, trade associations and union organizations.

Interventions differ from an onsite consultation because they do not include a comprehensive look inside a plant or construction site.

These include outreach, certain trainings and public speeches.

GEFP

BUREAU OF MINES (BOM)ANDDIVISION OF QUALITY, METRICS AND STATISTICS (QMS)

Bureau of MinesInspections Done

Q1 2006

Q2 2006

Q3 2006

Q4 2006

Q1 2007

Q2 2007

Q3 2007

Q4 2007

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 20110

10

20

30

40

50

60

15

Number of Mines Inspected Annual AverageTarget

The Bureau of Mines is required by law to inspect every underground mine in Indiana at least once a quarter.

GEFP

Bureau of Mines Percent of Inspections with Violations

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% 100%

Percent Inspections with ViolationsAnnual Average

This metric tracks the percentage of mine inspections with recorded violations upon inspection.

BOM: Certifications IssuedQ

4 08

Q1

09Q

2 09

Q3

09Q

4 09

Q1

10Q

2 10

Q3

10Q

4 10

Q1

11Q

2 11

Q3

11

0

10

20

30

40

50

60Per Quarter Certifications

Mine Foreman

Mine Examiner

Shot Firer

Hoisting Engineer

Belt Examiner

Took Test Passed0

10

20

30

40

50

60

This Quarter, by skill

Mine ForemanMine ExaminerShot FirerHoisting En-gineerBelt Examiner

QMSSOII Response Rate

Jan

21, 2

011

Feb

21, 2

011

Mar

21,

201

1

Apr

21,

201

1

May

21,

201

1

Jun

21, 2

011

Jul 2

1, 2

011

Aug

21,

201

1

Sep

21, 2

011

Oct

21,

201

10.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0% 96.6%

92%

SOII ResponseTarget

The Survey of Occupational Injuries and Illnesses is one of the basic surveys used to track and analyze workers’ safety in the United States. The Quality, Metrics and Statistics Division is responsible for getting to Hoosier businesses and gathering clean, useful data about the state of our safety.

This metric records the percent of returned surveys (target: 92%). We then use this data to calculate safety statistics.

GEFP

OPERATIONS

Operations Total Mileage

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

50,000

100,000

150,000

200,000

250,000

96,009

TOTAL Mileage

TOTAL Mileage

This counts the miles driven by fleet cars and adds the number of reimbursed miles from employee owned cars.Fleet travel is cheaper, so both the total miles and the “personal” or “reimbursed miles” should be going down.

We began tracking the “rental” mileage in Q3-2011

This graph shows our “fleet” mileage added to our “personal” and “rental” mileage.

You can easily see the trend for our total mileage, as we conserve tax dollars.

Reimbursed, Rental and Fleet Miles

Here we can see the trend that much of our “personal” or reimbursed miles have accounted for the overall trend of lower total mileage for IDOL.

The trend for fleet mileage to increase at a rate slower than our personal mileage indicates cheaper costs to the Department of Labor overall (fleet usage is cheaper than reimbursement costs).

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

41,911

47,636

6,462

Reimbursed Fleet Rental

Percentage of Total Miles that are reimbursed

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

44%

Percent of Total that are Reimbursed

This measures the percentage of total miles for which we reimburse.

As we cut travel to the essentials for IDOL, we see that the different rates of change affect this percentage.

Using Benchmark Q1-2006, Total Mileage

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

47%

21%

Percent TOTAL to BenchmarkLinear (Percent TOTAL to Benchmark)Percent Reimbursed to BenchmarkLinear (Percent Reimbursed to Benchmark)

This graph shows the overall decline in mileage compared to Jan 2006.We can easily see the decline over time of the total and of reimbursed mileage.

We mark the month before the end of the quarter, since that last month is often not reported when our statistics come out.