Are people happy with their car service 1
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Are People Happy With Their Car Service
Progressive Automotive Repair Shop
One Of The Leading Repair Shop In W.A. Where You Can Get Your Car
Serviced .
MARY ANN
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What type of service you normally purchase?
58%23%
10%
9%
Changing oilMechanical faulty
Over all repair
Normal service
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What attracts you to get your car serviced?
• The quality of service,
• The price of service
• Friendly staff
• Cleanliness
• Compliments - free tea and coffee
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How often do you come to service your car?
• Customers often come to service their car every 6 months
• 20 out of 30 on the survey, serviced their cars every year
• and 5 out of 30 customers do it every 3 months.
1
year
6 months
3 months
0
2
4
6
8
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What average cost do you spend for your car service ?
$400 to $500
$800 to$1,000
$300 to $400
$600 to $700
This is the average costthat most customersspend for their car service.
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How do you rate the service?
Satisfac-tory
Good Very Good Excellent0
5
10
15
20
25
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Are you satisfied with the amount of time your service takes?
Customers in this shop are very happy
with the amount of time their car get
serviced.
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Which days is convenient for you to have your car serviced?
Night Holiday Weekend Weekdays0
1
2
3
4
5
6
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Do you have any feedback withProgressive Auto Repair shop?
• Customers gave their feedback with excellent service
• Affordable price they pay for their service
• Opening another branch with 24 hours service
• Doing a service at night time
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Recommendations and suggestions :
• They should open more branches
• The continues of 24 hour services
• Having a friendly staff
• The cleanliness of the shop
• The amount of time the customers get
• The compliments while customers are waiting
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Thank You
Mary Ann