Architecting Workspace ONE: The Official Reference Architecture · 2019-09-06 · ©2019 VMware,...

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ADV1110BU

Architecting Workspace ONE: The Official Reference Architecture

Graeme Gordon, VMware, Inc. Andreano Lanusse, VMware, Inc.

#ADV1110BU

VMworld 2019 Content: Not for publication or distribution

©2019 VMware, Inc.

Disclaimer

This presentation may contain product features or functionality that are currently under development.

This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

Technical feasibility and market demand will affect final delivery.

Pricing and packaging for any new features/functionality/technology discussed or presented, have not been determined.

The information in this presentation is for informational purposes only and may not be incorporated into any contract. There is no commitment or obligation to deliver any items presented herein. VMworld 2019 Content: Not for publication or distribution

©2019 VMware, Inc.

Demonstrate the value of Workspace ONE and Horizon solutions

Expand adoption

Solve use cases - blueprints

Take all the products and design for use cases

Lots of pretty pictures

Understand design guidance and what is involved

• Architectural principles and how to design components

• Scaling, availability, multi-site, etc.

Lots of tips and tricks - use as a reference

Links to relevant documentation sections

Knowledge Reference Architecture

What’s in This Session for You?


©2019 VMware, Inc.

Agenda Overview and Approach

Workspace ONE UEM

Workspace ONE Access

(formerly VMware Identity Manager)

Workspace ONE Intelligence

Unifed Access Gateway

Platform Integration


©2019 VMware, Inc.

Reference ArchitectureObjective and methodology

Framework providing guidance on how to architect and deploy Workspace ONE and Horizon solutions

Focus

• Document design, highlighting integration points

• Deploy all components as a customer would

• Test and validate key features

Example architecture

• Best practice and only supported configurations

• Not all possible configurations covered

Scale and sizing

• Provide design guidance for scaling and sizing

• Does not validate load or performance of components or hardwareVMworld 2019 Content: Not for publication or distribution

©2019 VMware, Inc.

Business Drivers Use Cases Requirements Identify

SolutionDesign and

BuildIntegrate and

Deliver

Solving Business Drivers and Identifying a Solution


©2019 VMware, Inc.

Enterprise Mobility Management Service Blueprint


©2019 VMware, Inc.

Enterprise Productivity Service Blueprint


©2019 VMware, Inc.

Enterprise Application Workspace Service Blueprint


©2019 VMware, Inc.

Component DesignArchitecting VMware products


©2019 VMware, Inc.

Architecture Principles and ConceptsFollow best practice

Scalable

• Able to scale up and down as required

• Use repeatable blocks for predictability

Available

• Eliminate any single point of failure that can cause an outage in the service

• Availability is from the perspective of the user

Site redundant

• Option for site redundant service for disaster recovery

Replication

• Every layer of the stack is configured with built-in redundancy or high availability

• Failure of one component does not affect the overall availability of the serviceVMworld 2019 Content: Not for publication or distribution

©2019 VMware, Inc.

VMware Workspace ONE UEM

On-PremisesCloud-based (SaaS)

VMware Workspace ONE Access

On-PremisesCloud-based (SaaS)

Considerations

• On-premises or Cloud

• Version

• Scalability

• Availability

• Disaster recovery

– (multi-site)

• Replication

• Load balancing

• Database

• Authentication

• Networking

• Storage

• VM build and OS choice

List design decisions

Not an exhaustive list

Design of Solution Components


Unified Access GatewayVMworld 2019 Content: Not for publication or distribution

©2019 VMware, Inc.

Workspace ONE UEMArchitecture and design


©2019 VMware, Inc.

Cloud-BasedWorkspace ONE UEM


©2019 VMware, Inc.

On-PremisesDMZ

AD DomainController(s)

Workspace ONE UEMSaaS Tenant

AirWatch CloudConnectors

Cloud-based Workspace ONE UEMSample logical architecture

Components

• SaaS tenant of Workspace ONE UEM

– Admin Console, Device Services, API, AWCM

• AirWatch Cloud Connector deployed On-Premises

Scalability of ACC

• Multiple instances on dedicated servers using the same installer

• Traffic is load-balanced by AWCM without requiring external load balancer

Devices and Users


©2019 VMware, Inc.

See On-Premises Architecture Hardware Assumptions in documentation

For sizing above 100,000 users work with Workspace ONE UEM PSO

Connector traffic is automatically load-balanced by the AWCM component

An external load balancer is not required

Sizing AirWatch Cloud Connectors

Numbers include high availability N+1

If co-locating both the ACC and VMware Workspace ONE Access Connector components, on the same server add the requirements of both connectors

Number of Users1,000 to 10,000

10,000 to 25,000

25,000 to 50,000

50,000 to 100,000

Number of ACC 23

load balanced3

load balanced4

load balanced

vCPU 2 2 2 2

RAM (GB) 4 4 4 8


https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/1811/Workspace-ONE-UEM-Recommended-Architecture/GUID-AWT-HW-ASSUMPTIONS.html

©2019 VMware, Inc.

On-PremisesWorkspace ONE UEM


©2019 VMware, Inc.

DMZ

SQL ServerDatabase

Workspace ONE UEM

Admin Console

Workspace ONE UEMDevice Services

AirWatchCloud

Connector

Internet

On-Premises Workspace ONE UEMSimple architecture

Three main components:

• Workspace ONE UEM Admin Console

• Workspace ONE UEM Device Services

• AirWatch Cloud Connector

Database

• Stores Workspace ONE UEM device and environment data

• Microsoft SQL Server 2012, 2014, 2016, 2017

Additional or separate out components depending on scale

• Memcached server

• Dedicated API Server

• Dedicated AWCM ServerVMworld 2019 Content: Not for publication or distribution

©2019 VMware, Inc.

Site 1

SQL ServerAlways On Listener

Win

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Local Load Balancer

DMZ

MemcachedServer 1

MemcachedServer 2 Windows Server 1 Windows Server 2

SecondaryPrimary

API 1 API 2

Load Balancer

Load Balancer

AdminConsole 1

AdminConsole 2

AdminConsole 3

AWCM 1 AWCM 2

Load Balancer

Workspace ONE UEM Device Services 1




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ACC 1 ACC 2 ACC 3

Internet

On-Premises ScalingUEM components

Refer to Workspace ONE UEM Documentation

On-Premises Recommended Architecture Hardware Sizing Overview


https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/1811/Workspace-ONE-UEM-Recommended-Architecture/GUID-AWT-HARDWARE-SIZING-OVERVIEW.html

©2019 VMware, Inc.

Site 1 Site 2


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Windows Server 1 Windows Server 3Windows Server 2 Windows Server 4

SecondarySecondary SecondaryPrimary

Database

Multi-site Architecture

SQL Always On

One instance is the writeable copy

All other instances are passive copies


©2019 VMware, Inc.

Site 2Site 1

Global Load Balancer


Active Connection Standby Connection

Win

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Local Load Balancer

DMZ

MemcachedServer 1

MemcachedServer 2 Windows Server 1 Windows Server 3Windows Server 2 Windows Server 4


API 1 API 2

Load Balancer

Load Balancer

AdminConsole 1

AdminConsole 2

AdminConsole 3

AWCM 1 AWCM 2

Load Balancer





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ACC 1 ACC 2 ACC 3

Local Load Balancer

API 3 API 4

Load Balancer

AWCM 3 AWCM 4

Load Balancer

Load Balancer

AdminConsole 4

AdminConsole 5

AdminConsole 6

MemcachedServer 3

MemcachedServer 4

ACC 4 ACC 5 ACC 6

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©2019 VMware, Inc.

Workspace ONE Access(formerly VMware Identity Manager)


©2019 VMware, Inc.

Cloud-BasedVMware Workspace ONE Access


©2019 VMware, Inc.

On-PremisesDMZ


VMware WorkspaceONE AccessConnectors

Cloud-based VMware Workspace ONE AccessSample logical architecture

Components

• SaaS Tenant of Workspace ONE Access

• Workspace ONE Access Connector deployed On-Premises

Scalability of Workspace ONE Access Connector

• Multiple instances in a cluster

• Install and configure additional, identical instances and register with the built-in IdP

WorkspaceONE AccessSaaS Tenant

Devices and Users


©2019 VMware, Inc.

See System and Network Configuration Requirements in documentation

The VMware Workspace ONE Access service automatically distributes traffic among all the connectors associated with the built-in identity provider

An external load balancer is not required

*Sizing for up to 1,000 users does not include HA – consider 2 connectors (N+1)

Sizing VMware Workspace ONE Access Connectors

Numbers include high availability N+1*

If co-locating both the VMware Workspace ONE Access Connector and AirWatch Cloud Connector components, on the same server add the requirements of both connectors

Number of Users

Up to 1,0001,000 to 10,000

10,000 to 25,000

25,000 to 50,000

50,000 to 100,000

Number of Connectors

12

load balanced

2load

balanced

2load

balanced

2load

balanced

vCPU 2 4 4 4 4

RAM (GB) 6 6 8 16 16


https://docs.vmware.com/en/VMware-Identity-Manager/services/com.vmware.vidm-cloud-deployment/GUID-90BB7E45-4608-4935-9266-D2D5FABD28CE.html

©2019 VMware, Inc.

On-PremisesVMware Workspace ONE Access


©2019 VMware, Inc.

Internal

DatabaseAD/DirectoryServices

DNSServices

RSASecurID

ThinAppRepository

CitrixServer

VMware Workspace

ONE AccessAppliances

Devicesand Users

VMwareHorizon

Load Balancer

VMware Workspace

ONE AccessConnectors

DMZ

On-Premises Workspace ONE AccessLogical architecture

Several layers to the service

1. Workspace ONE Access Appliance

2. Workspace ONE Access Connector

• Sync resources e.g. Active Directory, Horizon

• Outbound connection

3. Database

• Microsoft SQL Server 2012, 2014, 2016

4. Load Balancing

• Reverse ProxyVMworld 2019 Content: Not for publication or distribution

©2019 VMware, Inc.

Internal

VMware Workspace

ONE AccessAppliances

Load Balancer

VMware Workspace

ONE AccessConnectors

DMZ

Win

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Windows Server 1 Windows Server 2

SecondaryPrimary


On-Premises ScalingVMware workspace one access

Minimum of three Workspace ONE Access nodes required

• Ehcache and elastic search

• Can have more than three

• Odd number recommended

At least two Workspace ONE Access Connectors

• To ensure local availability

Database

• Windows Failover Cluster for local availability

Local load balancer

Devicesand Users


©2019 VMware, Inc.

See On-Premises Architecture Hardware Assumptions in UEM documentation

Sizing VMware Workspace ONE Access Appliances

Numbers include high availability N+1

Can have more than three

Odd number recommended

Work with PSO for above 100,000

Number of Users1,000 to 10,000

10,000 to 25,000

25,000 to 50,000

50,000 to 100,000

Number of cluster nodes

3 3 3 3

vCPU 2 4 8 8

RAM (GB) 6 8 16 32


https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/1811/Workspace-ONE-UEM-Recommended-Architecture/GUID-AWT-HW-ASSUMPTIONS.html

©2019 VMware, Inc.

Site 1 Site 2

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Multi-site ArchitectureDatabase

SQL Always On

One instance is the writeable copy

All other instances are passive copies


©2019 VMware, Inc.

Site 1 Site 2



W1

Acce

ss G

rou

p 1

Local Load Balancer

DMZ

W1

Acce

ss G

rou

p 2

Local Load Balancer

DMZ

Workspace ONE Access Node 1



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Devicesand UsersMulti-site Architecture

VMware Workspace ONE Access Global Load Balancer

• Directs traffic to active site

Failover Site

• Should not receive user traffic

• Causes cross WAN traffic to database


©2019 VMware, Inc.

Site 1 Site 2



W1

Acce

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p 1

Local Load Balancer

DMZ

W1

Acce

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Local Load Balancer

DMZ

WorkspaceONE AccessConnector 1







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Devicesand UsersMulti-site Architecture

Workspace ONE Access Connectors


©2019 VMware, Inc.

Workspace ONE IntelligenceArchitecture and design


©2019 VMware, Inc.

Workspace ONE Intelligence OverviewInsights and automation for the modern digital workspace

Workspace ONEIntelligence

Aggregate Correlate Insights Automate

INGESTION DECISIONS

Reports

Dashboards

Notifications

Actions

Identity Analyticsusing VMware Workspace ONE Access

App Analyticsusing Workspace ONE Intelligence SDK

Endpoint Analyticsusing Workspace ONE UEM

Common Vulnerabilities and Exposures (CVE) using cve.mitre.org

Threat Analysisusing Trust Network


©2019 VMware, Inc.

Workspace ONE Intelligence Architecture

Components

• Workspace ONE Intelligence Connector

• Workspace ONE Intelligence Service (Hosted in AWS)

• Consoles – UEM, Intelligence, Apteligent

Scalability and availability is handled by AWS

App analytics is achieved through Intelligence SDK

Devices, Apps, Sensors,OS Updates

User Logins and App Launches

CVEs and Scores

Workspace ONEIntelligence SDK

National VulnerabilityDatabase

Workspace ONEIntelligence Console

Search DatabaseStorage

StreamingData

API

ApteligentVMware

Workspace ONE Access(SaaS only)

(SaaS or On-Premises)

UEM Console

UEM database

Workspace ONEIntelligence Connector

Trust Network Partner Solution

Threats


©2019 VMware, Inc.

Workspace ONE Intelligence ConnectorLogical architecture for site redundancy and disaster recovery

All Connectors enabled across sites

Only one connector will be active (pushing data) at a time, this is managed by the service

Connector syncing will be available at Intelligence Console or API

WindowsServer 1

(Primary)

WindowsServer 2

(Secondary)

WindowsServer 3

(Secondary)

WindowsServer 4

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Site 1

UEM Console

IntelligenceConnector

(Host 1)


(Host 2)

Site 2

UEM Console


(Host 3)


(Host 4)


©2019 VMware, Inc.

Pa

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hro

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hR

AD

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Sm

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ert

ific

ate

SA

ML

DMZAuthN

Web ApplicationsREST API ServersWikisIntranet

File RepositorySharePointContent

VMware Unified Access Gateway Logical ArchitectureThird-party load balancer or built-in HA

Email Server

Unified Access

Gateways

Ed

ge

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rvic

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Horizon

Web Reverse Proxy& Identity Bridging

ContentGateway

Secure EmailGateway

DMZ or Cloud Tenants

VMwareTunnel

Internal Network

Horizon

Connection Servers

Virtual Desktops and RDSH Apps

Lo

ad

Ba

lan

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r


©2019 VMware, Inc.

VMware Tunnel and Content Gateway Deployment Modes

Tunnel Components

• Per-App Tunnel

• Proxy (obsolete)

Unified Access Gateway (UAG) is the preferred method for deploying Tunnel and supports Basic and Cascade Mode

3 (n + 1) appliances for robust and highly available deployment with an external load balancer On-Premises

DMZ

On-Premises

DMZ

SaaS Basic Mode SaaS Cascade Mode

UAG Edge Services (Front-end)- VMware Tunnel (443)- Content Gateway (443)

Internal Resources:- SharePoint- Wikis- Intranet

80, 443, 9443

End User Device

443

UAG Edge Services (Back-end)- VMware Tunnel (443)- Content Gateway (443)

443

443

Workspace ONEUEM SaaS

443, 2010, 9443

UAG Edge Services (Front-end)- VMware Tunnel (443)- Content Gateway (443)

Internal Resources:- SharePoint- Wikis- Intranet

80, 443, 9443

End User Device

443

443

Workspace ONEUEM SaaS


©2019 VMware, Inc.

DMZ

Secure Email Gateway DeploymentRestricting access to on-premises email servers and sensitive information

Clustering, SEG and UAG Admin UI traffic restrict to Management NIC (eth1) in multi NIC deployment

Support for Exchange Active Sync infrastructure (i.e.: Microsoft Exchange, Lotus Traveler, etc..)

Unified Access Gateway (UAG) is the preferred method for deploying Secure Email Gateway

3 (n + 1) appliances for robust and highly available deployment with an external load balancer

On-Premises

Email Server

UAG 1(SEG Edge Service)

Email Client (Boxer,

Native, etc..)

UAG 2(SEG Edge Service)

Clustering(5701, 41232)

Active Sync (User Auth)EWS / (443)

Device Services / API(443)

443

9443, 44444

9443, 44444Workspace ONE

UEM SaaS


©2019 VMware, Inc.

Standard and Large UAG Sizes

4GB RAM

2 x vCPU

1 - 3 Network Cards

1 Appliance per 2,000 Horizon Connections

1 Appliance per 10,000 UEM Connections

Use for UEM Deployments under 10,000 Connections

Standard

16GB RAM

4 x vCPU

1 - 3 Network Cards

1 Appliance per 50,000 UEM ConnectionsUse for UEM Deployments over 10,000 Connections

Large


©2019 VMware, Inc.

*It is possible to deploy only a single UAG Appliance as part of a smaller deployment

However, VMware recommends deploying at least 2 load-balanced appliance with 2 vCPU Cores each regardless of number of concurrent device connections for uptime and performance purposes

**Number of UAG Appliances includes high availability N+1

Content gateway, per-app tunnel & proxy, reverse proxy

Sizing Recommendation for Workspace ONE UEM Services

Concurrent connections

Up to 5,0005,000 to 10,000

10,000 to 50,000

50,000 to 100,000

100,000 to 150,000

150,000 to 200,000

UAG sizing Standard Standard Large Large Large Large

Number of UAG Appliances**

2load

balanced*

2load

balanced

2load

balanced

3load

balanced

4load

balanced

5load

balanced

vCPU 2 2 4 4 4 4

RAM (GB) 4 4 16 16 16 16


©2019 VMware, Inc.

Concurrent connections

Up to 6,000 6,000 to 10,000

10,000 to 50,000

50,000 to 100,000

100,000 to 150,000

150,000 to 200,000

Max with Transformation enabled

4000 6000 35000 70000 100000 140000

UAG sizing Standard Standard Large Large Large Large

No. of UAG Appliances**

2 load balanced*

3 load balanced

5 load balanced8 load

balanced12 load

balanced18 load

balanced

vCPU 2 2 4 4 4 4

RAM (GB) 4 4 16 16 16 16

Sizing Recommendation for Secure Email GatewayOnly Secure Email Gateway edge service enabled

Standard = 4GB RAM / 2 vCPU

Large = 16GB RAM / 4vCPU

*It is possible to deploy only a single UAG Appliance as part of a smaller deployment. However, VMware recommends deploying at least 2 load-balanced appliances.

**Number of UAG Appliances include HA n+1VMworld 2019 Content: Not for publication or distribution

©2019 VMware, Inc.

Azure Data Center #2

VMware Cloud on AWS SDDC #2

VMware Cloud Services

SaaS-BasedApps

CloudContent

On-PremisesDMZ


Content(File Repository)

Tunnel(Web Apps)

Deviceand User


Workspace ONE Access Connectors


HorizonCloudNode

Unified AccessGateways

Email Server

Horizon Cloud Control Plane

Workspace ONE UEM

SaaS Tenant

Workspace ONEAccess

SaaS Tenant

Workspace ONE Intelligence Tenant


Horizon 7Connection

Servers


Horizon 7Connection Servers


VPN/ExpressRoute

VPN

Cloud-based Workspace ONE Logical Architecture


©2019 VMware, Inc.



VMware Cloud Services

SaaS-BasedApps

On-PremisesDMZ


Content(File Repository)

Tunnel(Web Apps)

Deviceand User


Workspace ONE AccessConnectors


HorizonCloudNode


Email Server

Horizon Cloud Control Plane

Workspace ONE Intelligence Tenant


Horizon 7Connection

Servers


Horizon 7Connection Servers


VPN/ExpressRoute

VPN

Workspace ONEUEM Admin Console

VMwareWorkspace ONE

Workspace ONE Access

Appliances

Workspace ONEUEM Device

Services

Database

CloudContent

On-Premises Workspace ONE Logical Architecture


©2019 VMware, Inc.

Creating the required parts from each of the components

Assemble and integrating them into the end service that will be delivered to the users

Reference the blueprint for the use case

Workspace one services

Integrate and Deliver ServicesEnterprise Mobility

Management Service

EnterpriseProductivity

Service

Enterprise Application Workspace

Service

VMware Workspace ONE®UEM P P P

VMware Workspace ONE®

AccessP P P

AirWatch Cloud Connector P P P

Workspace ONE Access Connector P P

VMware Workspace ONE®Verify P P

Adaptive management P

Device enrollment P P

Native mobile apps P P P

SaaS apps P P P

Unified app catalog P P P

Mobile email management P

Mobile content management P

DLP restrictions P P

Secure browsing P

Mobile SSO P P P

Conditional access P P

VMware Horizon® 7 or VMware Horizon® Cloud Service™

P

VMware Unified Access Gateway™ PVMworld 2019 Content: Not for publication or distribution

©2019 VMware, Inc.

• Cloud-based

• On-premises

• Multi-site

• Platform Integration

Workspace ONE UEM

VMware Workspace ONE Access

(formerly VMware Identity Manager)


Horizon 7

Horizon Cloud Service on Microsoft Azure

App Volumes

User Environment Manager

Unified Access Gateway

Introduction to Architecting VMware Workspace ONE and VMware Horizon

Architecting VMware Workspace ONE UEM

Architecting VMware Workspace ONE Access(formerly VMware Identity Manager)

Architecting VMware Workspace ONE Intelligence

Architecting VMware Horizon 7

Architecting VMware Horizon Cloud Service on Microsoft Azure

Architecting VMware App Volumes

Architecting VMware User Environment Manager

Architecting VMware Unified Access Gateway

Architecting: Platform and Service Integration

Reference Architecturehttps://techzone.vmware.com/vmware-workspace-one-and-vmware-horizon-reference-architecture

DesignProduct architecture sections

Intro design videos


https://techzone.vmware.com/resource/workspace-one-and-horizon-reference-architecture#component-design-workspace-one-uem-architecture

https://techzone.vmware.com/resource/workspace-one-and-horizon-reference-architecture#component-design-vmware-identity-manager-architecture

https://techzone.vmware.com/resource/workspace-one-and-horizon-reference-architecture#component-Design-workspace-one-intelligence-architecture

https://techzone.vmware.com/resource/workspace-one-and-horizon-reference-architecture#component-design-horizon-architecture

https://techzone.vmware.com/resource/workspace-one-and-horizon-reference-architecture#component-design-horizon-cloud-service-microsoft-azure

https://techzone.vmware.com/resource/workspace-one-and-horizon-reference-architecture#component-design-app-volumes-architecture

https://techzone.vmware.com/resource/workspace-one-and-horizon-reference-architecture#component-design-user-environment-manager-architecture

https://techzone.vmware.com/resource/workspace-one-and-horizon-reference-architecture#component-design-unified-access-gateway-architecture

https://techzone.vmware.com/video/introduction-architecting-vmware-workspace-one-and-vmware-horizon

https://techzone.vmware.com/video/architecting-vmware-workspace-one-uem

https://techzone.vmware.com/video/architecting-vmware-identity-manager

https://techzone.vmware.com/video/architecting-vmware-workspace-one-intelligence

https://techzone.vmware.com/video/architecting-vmware-horizon-7

https://techzone.vmware.com/video/architecting-vmware-horizon-cloud-service-microsoft-azure

https://techzone.vmware.com/video/architecting-vmware-app-volumes

https://techzone.vmware.com/video/architecting-vmware-user-environment-manager

https://techzone.vmware.com/video/architecting-vmware-unified-access-gateway

https://techzone.vmware.com/video/architecting-platform-and-service-integration

https://techzone.vmware.com/vmware-workspace-one-and-vmware-horizon-reference-architecture

©2019 VMware, Inc.

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