Architecting for Workspace Transformation

Architecting for Workspace Transformation

Vanessa Sulikowski – Distinguished Systems Engineer

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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

The way we work has changed

+ +

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This is not the workspace I am looking for…..

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This is my workspace

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This is my

workspace

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These are my workspaces…

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• Flexible and Collaborative Working

• (re)Designing Workspaces

• Enabling new Workforce Experiences

• Architectural Options

• Managing the Workspaces

Agenda

Flexible and Collaborative Working


We Need to Work Together in Different Ways

Personal Collaboration

Find & Connect

Access key individuals

to get things done fast

Meet

Lead discussions and

disseminate content with

a broad set of stakeholders

Team Collaboration

Agile work teams with multiple

projects and iterative teamwork

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Organizing

MeetingsHosting

Meetings

Making Meeting an Amazing Experience

Meeting

Experiences

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Continue the Conversation With Team Collaboration

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Digitize the Workforce Experience

Enable a Digital Workforce

Deliver Flawless and

Effective Collaboration

Transform the Workplace

Workspace Management ToolsFlexible Workspaces

Collaborative Intelligence

Tech-Enabled Workspace

Collaborative Intelligence

Conferences

Mobile and Virtual Workspace Video

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(re)Designing the Workspaces

(Transform the Workplace)


Work anywhere, access everywhere

The Workplace Transformed

Gives me

choice

Helps me

collaborate

better

Personalises

my workspace

Enhances my

productivity

Safeguards me

and my

information

Senses where

I am

Improves my

work life

balance

Collaboration and Connectivity are key…BRKCOL-2023 14


Redesigning the office workspaces

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Wi-Fi / BYOD and

Location Services

Unified Network

Access

Intelligent Video

Collaboration

Workspace Management

Digital Signage &

Guest Services

Security &

Identity

Services

Energy ManagementCollaboration

Smart & Connected

Workplace

Workplace

Analytics

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Common

Spaces

Personal /

Focused SpacesCollaborative

Spaces

Workspace Types: to suit varied workstyles

Mobile /

Virtual Spaces

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Redesigning the office workspaces

Touch down /

focused spaces

Collaboration Spaces

Common Spaces

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Collaboration Enabled Spaces

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Collaboration enabled Personal / Focused Workspaces

DX70 DX80JabberSpark 88007800

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Collaboration enabled meeting spacesAn endpoint to fit every workspace

Quiet Room / Focused Workspace

Small Room

Medium RoomLarge Room

Training-/Board Room/

Auditoriums/Multi-purpose rooms

Immersive Room

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Selecting the right technology for the right workspace

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Project Workplaceprojectworkplace.cisco.com

Experience-Centric

Cloud Connected

ValueExtended

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Showcases Collaboration In Use

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Speaker Track

Conference

MultiStream

Visual Flexibility

Collaboration Room Technology

In-room Controls

Presenter Track

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Frames presenter – standing or

moving about the room

Enables local and remote

participation

Combined with cloud or premise

Remote View

While in PresenterTrack mode

Trigger Area

Perfecting the Meeting ExperiencePresenterTrack for more dynamic meetings

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PresenterTrack Configuration Overview (CE8.1)

A Precision 60 camera at the rear of

the room is configured to capture the

whole presenter area.

A trigger zone is configured so that

when a presenter steps into this area

a crop of the presenter is created;

the crop follows the presenter

wherever they walk within the

presenter area.

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PresenterTrack Configuration

1. On the web interface,

go to Setup > Presenter Tracking

2. Click “Enable PresenterTrack”

3. Click “Configure”

4. Select the camera to be used, then adjust it using

the touch panel to frame the area that will be

used by the presenter

5. Set the trigger zone by moving and resizing an

outline that will show on the self view

6. Once configured, a new camera preset called

“Presenter” will be available for selection

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Control peripherals such as lights,

room dividers, curtains, etc. directly

from the Touch 10

Once configured, an icon appears on

the Touch 10 in the top right corner;

clicking this icon brings up the

control panel

Multiple pages can be configured

with various different buttons

and sliders

In-room control on Touch10

A third party Control System (e.g. AMX,

Crestron, etc) watches the codec output and

uses the commands to trigger events

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Enables the Touch 10 to

interface to in-room Control

Systems, complimenting their

functionality and eliminating the

need for many control devices in

the same room

Control system registers for

feedback on events based on

user interaction on the Touch10

and performs actions accordingly

Control system interaction

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Web-Based and Downloadable Graphical User Interface

A configuration portal is available

on the endpoint to configure the in-

room controls (Integration > In-

room Control > Launch Editor or

Download Editor)

Simple drag-and-drop interface

Import or export to and from the

endpoint or file

Choose the icon that will appear in the

status bar (light bulb or sliders)

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Configuration Overview

1. Name the page

2. Name the control row

3. Drag and drop the necessary

control widgets to the row

4. Name the widgets

5. To delete, simply drag and

drop widgets or rows above

the panel

6. Add more rows and pages

as necessary

6

2

5

1

3

6

4

3

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Blueprints for Room Layout and Endpoint Positioning

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https://projectworkplace.cisco.com/#/scenario/london/1/3

https://projectworkplace.cisco.com/#/scenario/london/1/3

Enabling new Workforce Experiences

(Enable a Digital Workforce)


Technology Enabled Workspaces

Connect the User to the Technology

Interact with the technology and move

seamlessly

Coming together of Hardware & Software

Removing barriers between people &

Technology

Experience & Simplicity drives usage

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Move Seamlessly from Workspace to Workspace

Mobile Home

OfficeWork

Office

Small

Group Spaces

Larger Spaces Boardroom

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Intelligent proximity

One / Zero Touch Meetings

Connecting users to Collaboration and Workspace Technology

Always on Virtual Meeting Rooms

Workspace Mobility

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Desktop

Collaboration Cisco TelePresence

Endpoints

SfB, Lync 2010, 2013

3rd Party Standards Based

Video Endpoints

WebEx Desktop

& MobileJabber Desktop

& Mobile

Simple URL or Video Address

Any Browser

Virtual Meetings Anyone, Anywhere, Anytime (Always on)

Spark

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Unlimited virtual rooms

Virtual Spaces – Web, Desktop and Mobile ClientsWork from Anywhere

Persistent and secure messaging

and file sharing

Instant personal

communications

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Calling

Easy ad hoc pairing (using ultrasound), See content on device & zoom in on details, Go back in content

See, control and capture meeting content from your mobile

Simplifying use: Cisco Proximity

Previous Slides

Taking Snapshots

Viewing Content

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Mobile device

running ProximityTelePresence

endpoint

Encoded ultrasonic message sent that includes endpoints IPv4 address and token

Token transmitted to endpoint’s IPv4 address using HTTPS

Application receives

message via microphone,

extracts IPv4 address and

token

Endpoint authenticates token

and authorizes client

Content session established, client can control endpoint

Endpoint creates new random

token every 180 seconds

Intelligent Proximity – On Premises

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Mobile device

running Spark

ProximityCloud creates new random tokens, assigns them to SX10

Token transmitted to Spark Cloud

Application receives

message via microphone,

extracts token

Session established, client can control endpoint

Spark Proximity (Cloud Proximity)Illustrative Flow

Cisco SparkSX10

Encoded ultrasonic message sent that includes token

Spark Cloud authenticates token

and authorizes client on SX10

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Move Mobile Webex CMR Session to Video Room

Detects presence of Cisco Intelligent Proximity app

Exposes Proximity in WebEx mobile app only when Proximity is installed

Allows users to use the WebEx mobile app as a control surface for the meeting

Join meeting

and tap the

Proximity icon

This will

cross-launch

Proximity

Proximity puts video endpoint

into Cisco® CMR Cloud

meeting

1 2 3

* Proximity integration in WebEx iOS and Android apps introduced as a beta feature.

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Collaborative WorkspacesOn the Road, in the Office, with a Customer

CollaborateWhen MobileFrom a Desk From a Room

Common Contacts and Call History From

Mobile to Desktop

Control Video Rooms From Mobile

Video Everywhere

Seamlessly Move Between Mobile

And Desktop

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Architectural Options

(Deliver Effective Collaboration)


Architectural Elements

Virtual Meetings &

Conferencing

Cisco Secure remote

Working Solution

Workspace Management and

Collaborative Spaces

Cisco Collaboration Platform –

Cloud/Hybrid/On Premise

Endpoints and Clients Workspace Technology

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Collaboration Experience Platform

Cisco Network – (DNA)

EVERY POCKET EVERY DESK EVERY ROOM

MEETINGWORKSPACE CUSTOMER

Devices

Experience

CLOUD HYBRID PREMISES

Delivery

Interoperability API ECOSYSTEM

Extend

MEETINGSWORKSPACE CUSTOMER

Experience

Collaboration Experience Platform

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Boardroom

Pocket

Cisco Hybrid

CiscoCollaboration

CloudCisco Spark ServiceMessage | Meeting | Call

UnifiedCommunications

CustomerCare

Conferencing

Cisco Collaboration Edge Architecture

CiscoOn-Premises &

Partner Hosted HCS

Hybrid Collaboration Services – Enabling new Experiences

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Cisco Collaboration Edge - Expressway

3rd party businesses

Teleworkers

Mobile workers

Consumers

TDM or IP PBX

Analog devices

Branch offices

Collaboration Edge

Firewall Traversal

Session Border Control

Expressway

Gateways

Branch Survivability

Cloud service users

ON-PREMISES OR CLOUD

CISCO UC

Internet, PSTN, IP PSTN

WAN

InternetHybrid Services

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1) Select Platform 2) Select Endpoints 3) Add Services

Existing & Hybrid

Video for the Office &

Home

Video for Rooms

Cloud or On-Premise

WebEx & CMR

Spark / Jabber

+

How to Get There – Simple Steps

WFM

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COMMON MANAGEMENT

OPEN PLATFORM

MESSAGE MEETING CALL

APPLICATION

INTEGRATION

PARTNER

SERVICES

SPARK HYBRID

SERVICESCloud + PremInterconnectAPIs

Cisco Cloud Collaboration PlatformCisco Collaboration Cloud

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Spark Hybrid Call Services

CiscoOn-Premises & Partner Hosted HCS

CiscoCollaboration

Cloud

Call Service Aware - makes Spark aware of calls passing through the entire enterprise UC system.

• Zero Touch Meetings: every call is also a meeting. Share your screen and send documents/messages with one click

Call Service Connect - Connect Cisco Spark & the enterprise phone system – so they behave as one

• Use Spark, Jabber or your desk phone to make and receive calls from anyone without worrying about which you or the

other person is using.

• Seamlessly transfer a call to where it suits you - a different device, client or a room

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Spark Hybrid Services

Communications

Manager

Business Edition

Series

HCS

Delivered Services

Message Meeting Call

Connect existing Cisco calling capabilities to

Cisco Spark capabilities in the cloud

Hybrid

Services

Connected Services:

Call Services (Call Aware and Call Connect)

Calendar and Directory ServiceBRKCOL-2023 54


Spark Hybrid Services Architecture

PSTN

MPLS

Endpoints

DMZ

Edge

Call ControlConferencing

Applications

Remote Sites

Mobile Workers

Third PartiesHeadquarters

TelePresence

Content Server

IM &

Presence

Prime

Collaboration

Unity

ConnectionMediaSenseContact Center

VCS

Control

Integrated Services

Routers

TelePresence

Management

Suite

Video Bridges

MS AD

Internet

CiscoCollaboration Cloud

Expressway

Core

Expressway

Edge

Expressway-Core

“Cloud Connectors”

Unified

Communications

Manager

C C C

C

Mgmt, Calendar &

Call Connectors

Directory Connector

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Hybrid Services RequirementsCisco Unified CM, Business Edition, and HCS

HTTPS

CTI/AXL

SIP

Call Service

• For Call Service AwareExpressway-C version 8.7 (Connector)

• For Call Service Connect: New or existing Expressway pair version 8.7

Calendar Service

• Expressway-C version 8.7 (Connector)

• Exchange 2010 SP3 or 2013

• O365 support currently in test

• ** TMS15.1 & TMSXE5.2

Directory Services

Directory Connector installed on Windows Domain Server (2003,2008 R2

or 2012) with administrator user privileges

Expressway-E

Expressway-CDirectory

ConnectorExpressway-C

Cisco Unified CM

Connectivity

Minimum UCM

Requirements:- For Unified CM 10.5(2)SU3

- For HCS 10.6.X

Dedicated for Connectors

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Wireless Infrastructure

5520/8540 Controllers

Wave 2 11ac APs

CMX / MSE

Hyperlocation Module

Mareki Dashboard

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Smart Spaces Solution Technology Architecture

AV Controller

CUCM Cisco TMS

MSE/CMX Building Integration

HVAC Controller

Air-Conditioning

Lighting

Blinds

Projector

Projector-Screen

IP-Phones

Telepresence-System

Jabber

Wi-Fi Access-Point

Workspace Management Interfaces

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Transformed Workspaces –Need a Variety of Facility and IT Systems in Synch

Meeting Room Scheduling

Desk Scheduling

Equipment Reservation

Visitor Management

Catering Systems

Building Systems

Security / Access Control

Other FM systems

Email and Calendaring

Employee Directory

Video Surveillance

Other IT systems

Collaboration Systems

Access

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Visibility and Managing the Workspaces


Workspace Visibility and Reporting

Utilisation reports

Usage reports

No-show reports

Advanced Analytics

Workspace Mobility

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WiFi Workspace Visibility

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Hyperlocation – Understanding Workspace Mobility

Aggregate ActionableAccurate

Now8-10 updates per minute

Before1-2 updates per minute

Now2-4 sec

Before10-20 sec system latency

Now+/- 1 meter

Before5-7 metersLocation Movement Display

Location Accuracy Refresh Rate System Latency

Hyperlocation - BLE integrated with APs

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Location Analytics - CMX / MSE

AN

AL

YT

ICS

DA

TA

Controller

(Virtual/Physical)MSE

(Virtual/Physical)

Analytics UI

LOCATION DATA

DEVICE-BASED DISCOVERY

APPLICATION DATA

Mobile Application Server

Depending on Application Layer

Access Points

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Cloud-based CMX architecture

Cloud-based

network management

& analytics

Location analytics

dashboard

Customer CRM

& business

intelligence

Location API (push)

Location-based

offers and

engagement

Customized

WiFi sign-on

Detect users via

WiFi probes

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CM

X A

na

lytics

Da

ta

Wireless Controller

CMX Analytics UI

Access Points

Mobility Services Engine

Optimo

Data Science

Machine Learning Cluster

CM

X A

na

lytics

Data

Access Control Badge Data

Digital Ceiling Sensor Data (TBD)

Workplace Analytics UI

Me

etin

g

Sch

ed

ule

Data

Workspace Location Analytics

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Onsite (Location) Analytics

Number of Devices per Area / Zone

How Long Were People at a WorkspaceMovement between Workspaces

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Integrated, Unified Network Management

Converged voice and data on a

single platform

Event correlations and

provisioning self-care

Analytics for long term

trending and analysis

Cisco Prime Collaboration

ASSURANCE

Continuous

monitoring and

diagnostics

ADVANCED

REPORTING

Long term trending

and analytics

PROVISIONING

Simplified

deployment

and configuration

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Cloud Collaboration Management Portal

• Automated provisioning

• License management (user/group)

• Device management

• Usage reports and analytics

• Service monitoring and support

Security & policy management

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• Extend the basic reporting capabilities with existing BI/Analytics tools

• BI tools can plugin to Smart Spaces database

• Interactive reports

• Self service Dashboards

• Drill down reports

• Ad-hoc/Custom reporting

• Data visualizations

Enhanced Reporting – with BI / Connected Analytics

Examples above based on Pentaho Analytics

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Deliver a Better Workforce Experience

Employees are Disengaged and

Directly Impact Customer Experience

Workplaces and Workforces are Both in Transition

Technology will Accelerate and Enhance

Next-generation Workplaces

Solutions & Services to Improve and Enhance the

Workforce Experience

Enable a Digital Workforce

Transform the Workplace

Deliver Effective

Collaboration

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Mobile Desk Open Conference

= Flexible Working – Work the way you work best

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Start - UC

• Older CUCM

• Basic Endpoints

Architectural transformation Roadmap

Assess Platform

• Assess Current Endpoints

• Assess Servers

• Update to Latest Version

Assess Video Environment

• On Premise Bridges

• Video Meeting Management

Assess Network

• Video Readiness

• Remote Worker Access

• WiFi and BYOD

Define New Workspaces

• Physical Rooms & Workspaces

and Smart Spaces

• Desks & Remote Users

Define Conferencing Needs

CMR – Meeting Rooms & Hosts

• On Premise Needs

Define Cloud Services

• Online Meetings

Webex/CMR

• Spark + Hybrid Services

Governance for

Roll Out & Support

Deployment & Adoption

• Video – Rooms & Desktop

• Webex/CMR & Spark

• Workspaces & Remote

Collaborative

Workforce

Experiences

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• Demos in the Cisco campus

• Walk-in Self-Paced Labs

• Lunch & Learn

• Meet the Engineer 1:1 meetings

• Related sessions

BRKCOL-2023 76


`

To Execute on Workspace Transformation:

Resources…

Collaboration Preferred

Architectures

• What product to use where

and for what purpose

• Prescriptive design guides

• Tested best practice

• Modular and scalable design

base for any customer

Cisco Validated Designs for

Collaboration

• The CVD guides provide more

detailed design and

deployment recommendations

that help streamline the

implementation of Preferred

Architectures

Project Workplace

Design Guide

• Example room types & use

• Expert guide on deploying

video

• Room layout and design

• Set up best practice

BRKCOL-2023 77

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Thursday, July 14th, 2016

11:30 am - 12:30pm, In the Oceanside A room

What to expect from this innovation talk

• Insights on market trends and forecasts

• Preview of key technologies and capabilities

• Innovative demonstrations of the latest and greatest products

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Register to attend the session live now or

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How It Works: Details

Ultrasound Frequencies

The sound frequencies used are between 20 kHz and 22 kHz.

Application Listening

Once paired, the Proximity application for mobile stops listening for 30 seconds in order to preserve battery life.

Data Transfer

Snapshots from a local or far-end presentation will be transcoded to JPG images by the endpoint and then transmitted to the mobile device using HTTPS.

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Supported Endpoints

The number of simultaneous

Cisco® Proximity connections

depends on the endpoint.

The client will warn new users if

the maximum number of

connections has been reached.

EndpointNumber of

Connections

SX10 7

SX20 7

MX200 G2 7

MX300 G2 7

SX80 10

MX700 10

MX800 / MX800 Dual 10

IX5000 / IX52000 18

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Configuration

The Proximity Ultrasound

pairing message is turned on

by default on MX200 G2,

MX300 G2, MX700, MX800,

and MX800 Dual.

Services such as call control

and content sharing are not

enabled by default.

If services are not enabled,

users will receive an alert when

they open the Proximity app on

their mobile devices.

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Intelligent proximity Configuration

The Proximity Ultrasound

pairing message is turned on

by default on MX200 G2,

MX300 G2, MX700, MX800,

and MX800 Dual.

Services such as call control

and content sharing are not

enabled by default.

If services are not enabled,

users will receive an alert when

they open the Proximity app on

their mobile devices.

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CE Configuration: Command Line

Enables or disables the Cisco®

Proximity ultrasound pairing message.

xConfiguration Proximity

Mode: <Off, On>

Sets the maximum volume of the

ultrasound pairing message. (Web only)

Peripherals Pairing Ultrasound

Volume MaxLevel: <0..90>

Peripherals Pairing Ultrasound

Volume Mode: <Dynamic, Static>

Dynamic mode allows the volume to vary up to the MaxLevel, while static mode keeps the volume at the MaxLevel. (Web only)

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CE Configuration: Command Line (Continued)

Enables or disables content sharing to mobile clients.

xConfiguration Proximity Services

ContentShare ToClients: <Enabled,

Disabled>

Enables or disables content sharing from desktop clients.


ContentShare FromClients: <Enabled,

Disabled>

Enables or disables basic remote control for mobile clients (for example, hang up and make calls).


CallControl: <Enabled, Disabled>

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CE Configuration – Web Interface, TMS, Unified CM

The settings can also be

edited from the web

interface, TMS version 15

or later and Unified CM

using the latest devpack.

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CE Configuration – Touch 10 UI

Proximity can be temporarily

disabled on the Touch 10

At least one of the three

services (see previous slides)

must be enabled in order for

the Proximity icon to appear

Disabling proximity on the

Touch will deactivate Proximity

using xCommand Proximity

Services Deactivate / Activate

and the Proximity icon will show

a line through it

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Privacy

If you can hear speech from

outside a room, a Cisco®

Proximity-enabled device may be

able to detect the audio pairing

signal, receive the token and

initiate a connection.

The display name shown when a

Cisco Proximity device connects to

an endpoint is taken from the name

of the device.

Audio Pairing Identifying Connections

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Security

If two incorrect tokens are received

from a Cisco® Proximity-enabled

device, the IP address of the device

will be banned for 10 minutes. If 10 IP

addresses are banned, the service is

halted for 1 hour.

The token changes every 180

seconds. It is transferred over

ultrasound and must be provided

to the endpoint over HTTPS to

authenticate the device and avoid

being disconnected.

Brute-Force Attack

Prevention PairingRenewal of Token

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Considerations

The maximum bandwidth a Cisco®

Proximity client may consume

is about 2 Mbps.

The mobile device needs to be

able to reach the IPv4 address

of the endpoint in the room

using HTTPS/443.

Bandwidth Network Topology

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Considerations (Continued)

With Cisco® MX Series systems,

Cisco has tested and verified that

Proximity works as expected. For

Cisco SX Series systems using

third-party speakers, additional

testing may be required.

Component systems (SX) with

external speakers cannot pair if

the speakers (for example a TV

in stand-by) are turned off.

SpeakersA System Might Not Pair

If in Standby Mode

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Rooms with hard surfaces may

cause challenges due to severe

audio reflections. Acoustical

treatment of meeting rooms is

always highly recommended for

the best meeting experience as

well as Proximity performance.

If two systems in the same room

have Cisco® Proximity enabled,

interference is likely to occur. This

may lead to problems with

endpoint discovery and

session maintenance.

Room Acoustics Pairing Interference

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Cisco® Proximity is optimized for

low frame rate content such as

PowerPoint presentations. The

endpoint will try to prevent

duplication using change detection.

Generation of Duplicate Images

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The Proximity applications collect anonymous data about application usage. This

data is collected to understand how the clients are used, to diagnose problems, to

respond to customer support requests, to conduct analytics and aggregate

statistical analysis, and to improve the client and other Cisco products and

services. More information about data collection can be found in the supplemental

privacy statement for Cisco Proximity.

Application Metrics

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Supported operating system versions

Cisco® Proximity is supported on

the following operating system

versions:

• Windows 7 and above*

• Mac OS X 10.9 and above

• iOS 7 and above

• Android 4.0 and above

*See next slide for further information

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The Proximity for Windows client does not support the tile based Windows interface introduced with Windows 8.

In addition the Windows client is launched as a public Beta. This is due to potential problems we have detected during product testing where some Windows laptops are not able to record sound in the ultrasound frequency range (20kHz-22 kHz).

This can be due to frequency limitations with the soundcard, sound driver or the internal microphone of the particular device. Users are encouraged to install and Beta test the Windows client and provide feedback to Cisco where possible.

For information on deploying Proximity to multiple computers using a .msi file see the support forum (link on the final slide).

Proximity for Windows

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Availability

The solution is included in

endpoint software CE 8.0.

The Cisco® Proximity app (for iOS

and Android) is available free of

charge though the Apple App

Store and Google Play.

The Cisco Proximity application for

Windows and OS X is available

free of charge, downloadable from

proximity.cisco.com.

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Architecting for Workspace Transformation

Documents

Transcript of Architecting for Workspace Transformation