A PlAtinum Service® community mAnAged By the goodmAn grouP.

www.thegoodmangroup.com

April 2014

Our Talk.Our Walk. Every Day!

Our Service Approach

Step 2 – Fulfillment and Anticipation of Resident and Guest DesiresDuring Platinum Service training, we learned that customer loyalty is achieved when an organization focuses on providing personalized service to its customers. This is the heart of our Service Approach to residents and guests.

Some techniques we use to meet residents’ unique and personal requirements include engaging and adjusting to their pace, fulfilling expected and expressed wishes, anticipating any unexpressed wishes, and asking if any other assistance is desired. We are able to deliver this service by being proactive, using the resident or guest’s name, and remembering their preferences. Our goal is to go over and above the “ordinary” service that might be expected.

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” —Douglas Adams

April Calendar Highlights

Please join us: Tuesday, April 1 — April Fools’ Day. Comedian Shawn Purvis entertains us at 2 p.m. in the Palm View Room. Thursday, April 3 — New — Regal Chorus begins!Friday, April 4 — Valiant Veterans patriotic show featuring Fiona Frensche — USO style! All are welcome at 2 p.m. in the Palm View Room.Wednesday, April 9 — Larry the Watch Guy will be in the lobby for your shopping pleasure beginning at 10:30 a.m.Friday, April 11 — Monthly Birthday Party with Billy West at 2 p.m. in the Palm View RoomTuesday, April 15 — Passover Seder at Cypress Palms at 5 p.m.Thursday, April 17 — Evening with Chuck Cobb at 7 p.m. in the Palm View RoomFriday, April 18 — Happy Hour at 2 p.m. with the Maple Sugar SerenadersSunday, April 20 — Easter DayFriday, April 25 — A Taste of Regal at 2 p.m. in the Palm View Room

at Regal Palmswww.regalalf.com

Chuck Cobb returns to Regal.

New England’s best — the Maple Sugar Serenaders

Happy Easter, happy spring, happy, happy

everything!

New ResidentsAttention, new residents, we will be having a special coffee hour for newer residents on Saturday, April 5, at 11 a.m. This is a great time to meet new friends and learn about life here at Regal Palms.

Let’s get acquainted over a cup of coffee.

Resident SpotlightVolunteers Phillip and Emily recently completed a scrapbook detailing resident Shirley G.’s life. This school project became a labor of love for both students. They enjoyed listening to Shirley’s firsthand account of what life was like “back in the old days,” and Shirley enjoyed spending time with the teenagers, feeling their youthful exuberance. It was a wonderful experience for both generations. Here is what Phillip and Emily learned about Shirley:Shirley was 19 when she joined the United States Marine Corps in 1944. Why a Marine? According to Shirley, every branch of the military had nicknames for females except the Marines. “If you were a Marine, you were called a Marine.”Shirley was first deployed at Camp Pendleton where her first job was selling war bonds. Her favorite base was in San Diego, where she worked as a switchboard operator. It was there that she was late promoted to the rank of sergeant.Shirley met her husband, Earl, a fellow Marine, at a dance. Ten days later, they were married. In 2005, Earl wrote that when he told his mother that he was bringing a sergeant home, she asked, “What’s his name?” Earl replied, “It’s not a ‘he,’ it’s a ‘she’!” Earl and Shirley had four sons; James, Robert, Michael and Mark.Shirley is an active resident at Regal Palms. She enjoys social events, chatting with people in the Ice Cream Parlor, welcoming new residents and going to the Plaza.Shirley’s advice: “Nothing is perfect in life, but you put one foot in front of the other and follow your nose. Enjoy each day!”

Out With the Old and In With the New!Here are a few pictures of the beginnings of our new backyard!

Phillip, Shirley and Emily

Demolition of the pool There goes the sidewalk!

An Evening on the MediterraneanClose your eyes and smell the aromas of a Greek kitchen! We will have a Greek themed dinner on Thursday, April 24, in the Dining Room during regular dinner hours. Opa!

Greek salad, anyone?

PassoverAll of our Jewish residents are invited to celebrate Passover with a traditional Seder at Cypress Palms on Tuesday, April 15, at 5 p.m. Please sign up in the Outing book if you would like to attend.The eight-day festival of Passover is celebrated in the early spring, from the 15th through the 22nd of the Hebrew month of Nissan. It commemorates the emancipation of the Israelites from slavery in ancient Egypt.

Are You FIT?FIT to Be Strong, that is? We have a variety of programs available to suit everyone. “Research shows that many of the problems once attributed to aging, such as slowing down, declining muscle strength and fatigue, are actually the result of a sedentary lifestyle. Eighty percent of the health problems once associated with aging are now thought to be preventable or postponable if a person keeps fit,” says Dr. Leaf of Harvard Medical School.This program was developed for The Goodman Group by Nicole Rennie, board certified Geriatric Specialist in Physical Therapy. All FIT leaders have been trained by Nicole and are certified to lead each program.The main goal of the program is to strengthen the legs to prevent falls, but did you know about the other benefits? For stroke survivors, for example, a disease with implications such as hemiparesis, depression, cognitive decline and lack of energy, we recommend FIT to Be Strong. This program increase strength of the non-affected side to allow for increased independence. FIT to Pedal will benefit stroke survivors by reducing blood pressure and decreasing the resting heart rate.In future newsletters, we will highlight the benefits for those with other diseases or impairments. Check your calendar for dates and times of the programs. We look forward to seeing you there!

April Fools’!Comedian Shawn Purvis will be entertaining us this April Fools’ Day at 2 p.m. in the Palm View Room. Here is his bio from his website, www.shawnpurvis.com.Raised in Baltimore, Md., Shawn flew south to the warm mugginess of Tampa Bay almost a decade ago. His time in the sauna was enough to stir the performer within. From theater to standup comedy, keynote speaking to speech contests, once he begins speaking, it’s tough to get him to shut up. Thankfully, audiences still listen.A three-time District Champion within Toastmasters, he has competed at the semifinal in Las Vegas, Nev., in 2011 and Cincinnati, Ohio, in 2013. He placed third in his heat at the semifinals in Ohio.The lessons he learned at Toastmasters carried through to his passion for standup comedy. Starting with his first night of Open Mic at the Tampa Improv in 2006, he settled on the old Coconuts Comedy Club in Clearwater for a year before performing his first split feature. He’s performed comedy at Coconuts in Clearwater, St. Pete Beach, Safety Harbor, Clearwater Beach and even a clothing optional resort in Land O’ Lakes. He’s featured at Snappers in Palm Harbor and countless open mics.Shawn Purvis has presented humorous talks to software companies, mental health organizations, human resource organizations and realty and remodeling associations. He has emceed and performed for birthdays, retirements, anniversaries, weddings and even a funeral.Shawn has also participated in several charitable shows for healthcare workers, cancer clinics and local fundraisers. Bringing a blend of humor and appreciation, he creates “warm laughter and understanding that makes you feel good.”

Resident BirthdaysLottie J., 5th

Edith B., 10thBetty E., 20th

Jackie D., 20th

Rebecca F., 27th

Employee BirthdaysJohnson F., 1stEllen A., 5th

Michael P., 11thLinda S., 14th

Osvaldo F., 21stTamara D., 22nd

Sherrie B., 22nd

Megan R., 25th

Natasha T., 28th

Allyson B., 29th

Sara S., 30th

A PlAtinum Service® community mAnAged By the goodmAn grouP.

www.thegoodmangroup.com

April 2014

Our Talk.Our Walk. Every Day!

Our Service Approach

Step 2 – Fulfillment and Anticipation of Resident and Guest DesiresDuring Platinum Service training, we learned that customer loyalty is achieved when an organization focuses on providing personalized service to its customers. This is the heart of our Service Approach to residents and guests.

Some techniques we use to meet residents’ unique and personal requirements include engaging and adjusting to their pace, fulfilling expected and expressed wishes, anticipating any unexpressed wishes, and asking if any other assistance is desired. We are able to deliver this service by being proactive, using the resident or guest’s name, and remembering their preferences. Our goal is to go over and above the “ordinary” service that might be expected.

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” —Douglas Adams

300 Lake Avenue NELargo, FL 33771727-437-1350

ALF#9570

Premier Independent & Assisted Living

StaffExecutive Director

Richard Lewis

Sales and Marketing DirectorLisa Hatton

Environmental Services DirectorJim Lorenzen

Life Enrichment DirectorTammy M. Dunlap, ADPC/MC

Life Enrichment DirectorTerri King, AP-BC, ADC

Memory Care CoordinatorAllyson Bolen

Sales and Marketing AssociateLenah Robles

Resident Services DirectorLinda J. Sclafani

Executive ChefKen Scivora

Assisted Living Nursing Coordinator

Andrew Gardner

Media Release FormsRecently, Regal residents were sent both a permission form for media release and a refusal form for the media release. (If you are a newer resident, you were offered these forms when you moved in.)If the permission form was signed, consent was given to have your likeness, your name, birthday (month and day only), voice and testimonials used in our newsletters, brochures, publications, etc. This includes use on our new Facebook page, as well.If the refusal was signed, permission was not granted. Therefore, you will not see your name and birthday in our newsletter or on the daily boards. There has been some confusion over this, and we wanted to clarify.If you have any questions, please see Terri King in the Life Enrichment Department.

Regal ChorusDirector Anita Bona will lead the Regal Chorus beginning on April 3. All are welcome.