April 24 2012April 24 2012

Betsy NeidleBetsy Neidle

How did we get here?How did we get here? WIA LegislationWIA Legislation Creates the One Stop SystemCreates the One Stop System Each state becomes their Each state becomes their

own brandown brand

CareerLinkCareerLink

What We DoWhat We Do We provide employers and jobseekers with We provide employers and jobseekers with

market-driven services and information in an market-driven services and information in an accessible setting that supports making accessible setting that supports making informed hiring decisions or career choices.  informed hiring decisions or career choices. 

Jobseekers can access job listings, job search Jobseekers can access job listings, job search assistance, skills assessment, career assistance, skills assessment, career counseling, and a range of education and counseling, and a range of education and training programs. Many resources are training programs. Many resources are available via Internet.available via Internet.

Employer services include: resource centers, Employer services include: resource centers, interview rooms, employee recruitment and interview rooms, employee recruitment and screening assistance, customized job training, screening assistance, customized job training, technical assistance, and labor market technical assistance, and labor market informationinformation. .

Our PartnersOur Partners PA Dept of Labor & Industry - Bureau of PA Dept of Labor & Industry - Bureau of

Workforce Development PartnershipsWorkforce Development Partnerships

Allegheny County Department of Allegheny County Department of Human ServicesHuman Services

City of Pittsburgh/Pittsburgh City of Pittsburgh/Pittsburgh PartnershipPartnership

Goodwill Southwestern PennsylvaniaGoodwill Southwestern Pennsylvania

Greater Pittsburgh Literacy CouncilGreater Pittsburgh Literacy Council

Office of Vocational RehabilitationOffice of Vocational Rehabilitation

LocationsLocationsComprehensive CentersComprehensive Centers

PA CareerLink PA CareerLink Downtown Downtown PittsburghPittsburgh

425 Sixth Avenue, Pittsburgh, PA 15219425 Sixth Avenue, Pittsburgh, PA 15219

PA CareerLink PA CareerLink Allegheny EastAllegheny East in in Forest HillsForest Hills

2040 Ardmore Boulevard, Pittsburgh, PA 2040 Ardmore Boulevard, Pittsburgh, PA 1522115221

PA CareerLink PA CareerLink Allegheny WestAllegheny West in in RobinsonRobinson

Robinson Plaza 2 Route 60 & Park Manor Robinson Plaza 2 Route 60 & Park Manor Dr. 4th Floor Dr. 4th Floor Pittsburgh, PA 15205Pittsburgh, PA 15205

Affiliate CenterAffiliate CenterGoodwill Southwestern Goodwill Southwestern PennsylvaniaPennsylvania

147 52147 52ndnd street, Pittsburgh, PA 15201` street, Pittsburgh, PA 15201`

Our Web SitesOur Web Sites

www.careerlinkpittsburgh.comwww.careerlinkpittsburgh.com

More jobs in Pittsburgh. More help More jobs in Pittsburgh. More help finding them. Access our calendar of finding them. Access our calendar of events, services, guides and more…events, services, guides and more…

www.pacareerlink.state.pa.uswww.pacareerlink.state.pa.us The Commonwealth Workforce The Commonwealth Workforce Development System. Post your Development System. Post your resume, find resources and search resume, find resources and search through thousands of local jobs.through thousands of local jobs.

PA CareerLink ServicesPA CareerLink Services3 Service Levels3 Service Levels

CoreCore

Intensive Intensive

TrainingTraining

Core ServicesCore Services PA CareerLink Web SitePA CareerLink Web Site Job Search AssistanceJob Search Assistance Job ReferralsJob Referrals ResumesResumes Cover LettersCover Letters Core AssessmentCore Assessment Program ReferralsProgram Referrals

Intensive ServicesIntensive Services

Skills assessments Skills assessments Individual employment plans Individual employment plans Counseling, career planning and Counseling, career planning and

case management case management Literacy activitiesLiteracy activities Internships and work experienceInternships and work experience

Training Services Training Services

Occupational/Vocational skills trainingOccupational/Vocational skills training On the Job training (OJT)On the Job training (OJT) Skills upgradeSkills upgrade         Entrepreneurial trainingEntrepreneurial training Adult education and literacyAdult education and literacy College degree programs College degree programs

www.pacareerlink.state.www.pacareerlink.state.pa.uspa.us

CWDS Web Site Individual CWDS Web Site Individual ServicesServicesCreate CWDS Profile:Create CWDS Profile:

Complete our short registration form and create your Complete our short registration form and create your own account: own account:

Build Resume Build Resume

Search for job openings Search for job openings

Update account Update account

Browse Jobs:Browse Jobs: Search and view current job openings. Search and view current job openings.

*We average 1000 open job orders within Allegheny County at *We average 1000 open job orders within Allegheny County at any given time.any given time.

View Pennsylvania CareerLinked Employers:View Pennsylvania CareerLinked Employers: *Find employers by company logo. View business profiles, *Find employers by company logo. View business profiles, Web sites and job openings. Web sites and job openings.

CWDS Web Site Individual CWDS Web Site Individual Services Services

(continued)(continued)

Programs and ServicesPrograms and Services

Information about various agency services, including Information about various agency services, including contact information for convenient services locations contact information for convenient services locations throughout Pennsylvania. These resources can help throughout Pennsylvania. These resources can help you find and apply for all the services you may be you find and apply for all the services you may be

eligible to receive.eligible to receive.

View and Sign up for EventsView and Sign up for Events

View the events sponsored through this site. Many are View the events sponsored through this site. Many are for the general public and do not require registration. for the general public and do not require registration.

CWDS Web Site Individual CWDS Web Site Individual Services Services

(continued)(continued)Certified Certified TAATAA//WIAWIA Training Programs Training Programs

/Providers/Providers Browse the listings of Browse the listings of occupational training providers that have occupational training providers that have been approved through the federal been approved through the federal Workforce Investment Act. You will be Workforce Investment Act. You will be able to view detailed information about able to view detailed information about each training provider as well as the each training provider as well as the occupational training courses they offer. occupational training courses they offer.

View Web ResourcesView Web Resources

View workforce or career-related Web View workforce or career-related Web sites. No registration is required. sites. No registration is required.

CWDS Web Site Individual CWDS Web Site Individual ServicesServices

(continued)(continued)COMPASS COMPASS Commonwealth of PA Access to Social Services. Learn Commonwealth of PA Access to Social Services. Learn

more about, screen for, apply for, and renew various more about, screen for, apply for, and renew various Social Services offered by the Commonwealth.Social Services offered by the Commonwealth.

View Labor Market InformationView Labor Market Information

Visit the PA Work Stats Web site to access labor market Visit the PA Work Stats Web site to access labor market information on wage data by industry and occupation, information on wage data by industry and occupation,

current and future employment trends, school-to-current and future employment trends, school-to-work transitioning information, and more. work transitioning information, and more.

Self-Employment Assistance (SEA) n/aSelf-Employment Assistance (SEA) n/aLearn about the Self-Employment Assistance Program. If Learn about the Self-Employment Assistance Program. If

you are currently collecting Unemployment you are currently collecting Unemployment Compensation, you may be eligible to participate in this Compensation, you may be eligible to participate in this

program.program.

www.careerlinkpittsbuwww.careerlinkpittsburgh.comrgh.com

www.careerlinkpittsburgwww.careerlinkpittsburgh.comh.com

Companion site to CWDS for PA CareerLink Services in Companion site to CWDS for PA CareerLink Services in Allegheny CountyAllegheny County

PA CareerLink Events Calendar:PA CareerLink Events Calendar: Job Job Fairs, On Site Recruitments, Workshops, Fairs, On Site Recruitments, Workshops, Computer Classes, etc.Computer Classes, etc.

Job Search Guidance: Job Search Guidance: resumes, cover resumes, cover letters, Applications, Interviews and letters, Applications, Interviews and more…more…

Provides a direct link to the CWDS site.Provides a direct link to the CWDS site.

PA CareerLink PA CareerLink ServicesServices

On-site recruitments / Job FairsOn-site recruitments / Job Fairs WorkshopsWorkshops Computer ClassesComputer Classes Assessments Assessments Career Counseling & Resource Career Counseling & Resource

Materials Materials Support Services Counseling & Support Services Counseling &

Community Resource Materials Community Resource Materials

Our StaffOur Staff CareerLink Specialists & Employment CareerLink Specialists & Employment

InterviewersInterviewers Career CounselorsCareer Counselors Business Services RepresentativesBusiness Services Representatives Employment Services CoordinatorsEmployment Services Coordinators Support Services CounselorsSupport Services Counselors Veteran’s RepresentativesVeteran’s Representatives Vocational & Intensive Services Vocational & Intensive Services

CounselorsCounselors Literacy and Computer Center Literacy and Computer Center

CoordinatorCoordinator

PA CareerLink PA CareerLink CentersCenters

Career Resources CentersCareer Resources Centers:: Internet AccessInternet Access Job Search GuidesJob Search Guides Labor Market InformationLabor Market Information Training InformationTraining Information WorkshopsWorkshops Fax Machine, copier, printer, telephonesFax Machine, copier, printer, telephones UC phones, UC computer link, file UC UC phones, UC computer link, file UC

appealappeal

Our CustomersOur Customers

EmployersEmployers Job SeekersJob Seekers Workforce Development AgenciesWorkforce Development Agencies Economic Development AgenciesEconomic Development Agencies Community Based OrganizationsCommunity Based Organizations Faith Based OrganizationsFaith Based Organizations Targeted Population ProgramsTargeted Population Programs

Customers Served 2011Customers Served 2011Total Through the DoorTotal Through the Door

61,80961,809Pittsburgh 34,743Pittsburgh 34,743East 17,810East 17,810West 6,962West 6,962Goodwill 2,294Goodwill 2,294

Customers Served 2011Customers Served 2011New CustomersNew Customers

6,8956,895Pittsburgh 3,449Pittsburgh 3,449East 2,203East 2,203West 999West 999Goodwill 244Goodwill 244

Customers Served 2011Customers Served 2011

Age RangeAge Range36 – 55 42%36 – 55 42%

22 – 35 28%22 – 35 28%

Over 55 18%Over 55 18%

Under 21 8%Under 21 8%

Customers Served 2011Customers Served 2011

Education LevelEducation LevelIncomplete HS 5%Incomplete HS 5%

Some Post Secondary 6%Some Post Secondary 6%

Completed HS/GED 35%Completed HS/GED 35%

Completed College 48%Completed College 48%

Customers Served 2011Customers Served 2011

Employment StatusEmployment StatusEmployed 9%Employed 9%

Full-time 5%Full-time 5%

Part-time 4%Part-time 4%

Unemployed 89%Unemployed 89%

Due to lay-off 68%Due to lay-off 68%

Customers Served 2011Customers Served 2011

CharacteristicsCharacteristicsSingle Parent 11%Single Parent 11%

Offender 5%Offender 5%

Veteran 7%Veteran 7%

Disabled 2%Disabled 2%

Customers Served 2011Customers Served 2011

Employers Employers CWDS Enrollments Allegheny CWDS Enrollments Allegheny

CountyCounty

2009 312 2009 312

2010 6312010 631

2011 7482011 748

Customers Served 2011Customers Served 2011

44thth Quarter Employer Enrollments Quarter Employer EnrollmentsCOUNTYCOUNTY

Allegheny 164Allegheny 164Armstrong 6Armstrong 6Beaver 25Beaver 25Butler 44Butler 44Fayette 22Fayette 22Greene 8Greene 8Indiana 17Indiana 17Washington 38Washington 38Westmoreland 49 Westmoreland 49

*Average of the *Average of the top 10 counties top 10 counties with highest with highest number of number of employers employers enrolled 80enrolled 80

Customers Served 2011Customers Served 2011

CWDS Job Orders Allegheny CWDS Job Orders Allegheny CountyCounty

2009 7,517 2009 7,517

2010 9,8232010 9,823

2011 12,5952011 12,595

Customers Served 2011Customers Served 2011

Job Orders

500

700

900

1100

1300

1500

1 2 3 4 5 6 7 8 9 10 11 12

Month

Ord

ers

2009

2010

2011

Dynamic Response to Dynamic Response to Workforce and EconomyWorkforce and Economy

100% CWDS Enrollment100% CWDS Enrollment Work SearchWork Search Imagine career WeekImagine career Week Outreach EffortsOutreach Efforts Rapid ResponseRapid Response National Emergency GrantNational Emergency Grant High Priority Occupations, (ITAs)High Priority Occupations, (ITAs)

WorkshopsWorkshopsGetting Started ServicesGetting Started Services

Job Search Smart Start:Job Search Smart Start: Create a Plan Create a Plan

Transferable Skills:Transferable Skills: Helpful in Helpful in describing job duties or skills, great for describing job duties or skills, great for limited work history or long term limited work history or long term workers who may not see how their skills workers who may not see how their skills can be useful in other jobs.can be useful in other jobs.

Careers for You - Career Exploration:Careers for You - Career Exploration: Helpful for those individuals who Helpful for those individuals who struggle with “I don’t know what I want struggle with “I don’t know what I want to do.” to do.”

WorkshopsWorkshopsJob Search Toolkit SeriesJob Search Toolkit Series

Intro to Resumes / Cover LettersIntro to Resumes / Cover Letters: : What is a resume? What is a resume?

Resume 2 – by appointment:Resume 2 – by appointment: For individuals who have a resume For individuals who have a resume

completed and need someone to review completed and need someone to review and proof, not for starting from scratch and proof, not for starting from scratch

Resumes / Cover Letters for the Resumes / Cover Letters for the Professionals:Professionals: Targeted for job seekers Targeted for job seekers with some variation of work experience and with some variation of work experience and education that puts them into the education that puts them into the ‘professional’ category. ‘professional’ category.

WorkshopsWorkshopsJob Search Toolkit SeriesJob Search Toolkit Series

Interviewing with Confidence:Interviewing with Confidence: For anyone who has any qualms or concerns about For anyone who has any qualms or concerns about

how they should do what or say what in an interview. how they should do what or say what in an interview.

Cover Letters: Get It Read, Get an Cover Letters: Get It Read, Get an Interview:Interview:

Additional focus on cover letters and the importance Additional focus on cover letters and the importance of business writing.of business writing.

Get Out from Behind Your Computer, Get Out from Behind Your Computer, Networking:Networking:

Basics of networking in job search for anyone. Basics of networking in job search for anyone.

WorkshopsWorkshopsComputer Based WorkshopsComputer Based Workshops

Computer Skills Quick StartComputer Skills Quick Start: : For the job seeker with terminal fear or For the job seeker with terminal fear or

who points the mouse at the monitor.who points the mouse at the monitor.Show Me the Jobs:Show Me the Jobs: They’ve registered and they’re scratching They’ve registered and they’re scratching

their head on what to do next with CWDS their head on what to do next with CWDS and/or other Internet Job Search sites.and/or other Internet Job Search sites.

E-Applications:E-Applications: Job seekers must have a completed Job seekers must have a completed

resume and enrollment in CWDS. For resume and enrollment in CWDS. For anyone needing direction in how to handle anyone needing direction in how to handle other online application processes. other online application processes.

WorkshopsWorkshopsComputer Based WorkshopsComputer Based Workshops

Getting Linked InGetting Linked In: : Social Media 101 - For job seekers looking to Social Media 101 - For job seekers looking to

establish a network for job search. establish a network for job search.

Using Social Media in Your Job Search:Using Social Media in Your Job Search: A more in-depth approach to using social media A more in-depth approach to using social media

(LinkedIn, Facebook, Twitter) to make (LinkedIn, Facebook, Twitter) to make connections.connections.

E-Applications:E-Applications: Job seekers must have a completed resume and Job seekers must have a completed resume and

enrollment in CWDS. For anyone needing enrollment in CWDS. For anyone needing direction in how to handle other online direction in how to handle other online application processes. application processes.

WorkshopsWorkshopsSpecial Topic WorkshopsSpecial Topic Workshops

Finding Community ResourcesFinding Community Resources: : Helpful for those job seekers facing barriers, Helpful for those job seekers facing barriers,

challenges or obstacles. challenges or obstacles.

How to Discuss a Criminal Record:How to Discuss a Criminal Record: For ex-offenders, advice for ways to discuss For ex-offenders, advice for ways to discuss

past difficulties honestly but positively. past difficulties honestly but positively.

Expunging a Criminal Record:Expunging a Criminal Record: Learn about the expungement process for Learn about the expungement process for

non-convictions that are appearing on your non-convictions that are appearing on your criminal record. criminal record.

WorkshopsWorkshopsSpecial Topic WorkshopsSpecial Topic Workshops

Legal Rights in the WorkplaceLegal Rights in the Workplace: : Not just for ex-offenders but for anyone wanting Not just for ex-offenders but for anyone wanting

to know what is legal in the world of work. to know what is legal in the world of work.

Job Search for the Experienced Worker:Job Search for the Experienced Worker: For the older, mature worker generally over 55. For the older, mature worker generally over 55.

. .

How to Apply for Civil Service Jobs:How to Apply for Civil Service Jobs: For job seekers interested in civil service For job seekers interested in civil service

positions, an introduction to multiple web site positions, an introduction to multiple web site resources, (basic Internet navigation skills resources, (basic Internet navigation skills needed to fully participate)needed to fully participate)

Betsy NeidleBetsy NeidlePa CareerLink West 412-Pa CareerLink West 412-

809-3511809-3511

Thank you!Thank you!

More jobs.More jobs.

More help finding them.More help finding them.