Appreciative Thinking

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January 17, 2008

Accentuate thePositive with

AppreciativeCoaching

Presented by

Sara L. Orem

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PURPOSETo introduce coaches toaccentuating thepositive through neworganizational changeand coaching methods

To give practical tips for accentuating thepositive withAppreciative Coaching

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DESIRED OUTCOMES

An understanding of Appreciative Inquiry asone of the new positive change processes

Understanding of how the principles andstages of Appreciative Inquiry underlieAppreciative Coaching

Examples of AC tools and how they guidecoaching conversations and impact results

Ideas for using AC in our own professionalpractices

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AN ALTERNATIVE APPROACHTO

CHANGE

Problem SolvingIdentifyproblem/weaknessAnalyze causesBrainstorm solutionsDevelop action plans

Appreciative ApproachIdentify: Whats working nowthat we want to expand?Imagine: What might be evenbetter?

Innovate: How can we move inthat direction?Implement: What steps shouldwe take?

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ART OF THE QUESTION

DEFICIT BASED

Whats wrong with me?

Whats wrong with them?

Why cant I get better atthis?

Why does this alwayshappen to me?

Why bother?

How can I avoid this?

ASSET-BASED

When have I beensuccessful in the past?

What are my strengthsand talents?

What do I imagine couldhappen in this situation?

What actions can I beginexperimenting with (toassure that my imaginedstate IS my future state)?

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APPRECIATIVE COACHINGMODEL

accentuate the positiveIDENTIFY

DISCOVER

ReflectingandCelebrating

Topic

INNOVATE

DESIGN

DirectingAttention

and Action

IMAGINE

DREAM

ArticulatingPotential

IMPLEMENT

DESTINY

BuildingStrength

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STEPPING INTOAPPRECIATIVE COACHING

Addressing worldview Using positive

language Being curious about

clients Staying present

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Glass half full Attitude of

gratitude, activelylooking for good

Asset-basedthinking Curiosity Readiness for

surprise, adventure Learning edge

Glass half empty Lack of gratitude, or

ingratitude Deficit-based

thinking Complacency Overdependence on

routine Stay with trusted

competencies

WORLDVIEW

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Noting your own worldview

Think of an assumption you have about your work, family or your social world. How might thisrepresent something in your worldview?

(Example: People should produce work that isas close to perfect as possible. It is important toput your best effort into everything. If you dont,you can expect to be harshly judged.)

How might the above example represent apositive or negative worldview? What are itsimplications for you as a coach?

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LANGUAGE

Words make worldsLanguage is the way weestablish, maintain, and change

relationshipsWhat we say and how we say it

invites relationship, or discourages it.We make relationship together through

conversationIt is harder to co-create with deficit

thinking and deficit language than with

affirming language.. 11


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PRINCIPLES OF Appreciative Inquiry

Constructionist : We make our own reality Simultaneity: Asking generative

questions initiates change Anticipatory : What we see is what we

believe can be Poetic: We tell new stories about old

experiences, demonstrating learning. Positive : Encouragement and

affirmation are the mulch of change andgrowth


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CONSTRUCTIONIST PRINCIPLE

Our experiences,relationships, and historymake up our reality. We are

continually creating this ineach moment with others.

We dont see things as they are, we see them as we are . Anais Nin

Listen for

talents, past successesand imagined futures

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ANTICIPATORY PRINCIPLE

What we see (aspossible) guides our action toward that

possibility

Our aspirations are our possibilities. Robert Browning

Listen for Phrases that paint images of and expresspotential for a desired future, that anticipateinnovation

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SIMULTANEITY PRINCIPLE

Inquiry and change canhappen in the same moment.Change occurs when we are

prompted to think in new ways

The line is an evolving path that actually changes according to the first steps we ourselves take to begin the journey. David Whyte

Listen for Action in a new direction and answerswhich indicate a shift in perspective

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POETIC PRINCIPLE

We rewrite our stories basedon new knowledge and newexperience, displaying

compassion for our old, lesslearned selves.

Things do not change, we changeHenry David Thoreau

Listen for Moments of creativity and discovery of positivereinterpretations of past experience

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POSITIVE PRINCIPLEEncouragement andaffirmation create thefoundation for

confidence and action

There are only two ways to live your life. One is as though nothing is amiracle; the other is as if everything is. Albert Einstein

Listen for

Expressions of positive attitudes andfeelings, such as hope, inspiration, joy

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DISCOVER

IDENTIFY

Reflecting &Celebrating

Topic

DESIGN

INNOVATE

DirectingAttention &

Action

DREAM

IMAGINE


DESTINY

IMPLEMENT

BuildingStrengths

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COACHING IN THEDISCOVER/Identify STAGE

Establish a positive connection Lead client to a more empowering

perspective Link the positive past to the present Affirm the sense of the possible

Cultivate and support the clients belief ina positive future

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TOOL: QUESTIONSTHAT ENGAGE

Express curiosity and wonder

Frame positively Ask open rather than closed Seek generative thinking rather than

evaluative thinking

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TOOL: FOUR COREQUESTIONS Describe a high point or peak experience in

your life or work up to now. What does thisexperience say about you?

What gives energy to you now?

What do you most value about yourself, your relationships, and the nature of your work?

What 1 or 2 things do you want more of or different?

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TOOL: OBSERVATIONS

Purpose To observe something that has not

surfaced overtly To make visible and understand, not

criticize or judge

So that You have new choices

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TOOL: EXPERIMENTATION

Purpose To approach the learning edge

To create a permissive space

So that

There is a sense of adventure rather thanrisk

Nothing is lost, there is a no fail zone23


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TOOL: ROLE MODELS

Demonstrating performance or character outside own experience

Providing rich information to develop animage of ones own success

Acting as a point of discovery to build onown reserves

Serve as resources or examples of whatclients would like to achieve by

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DISCOVER

IDENTIFY

Reflecting &

Celebrating

Topic

DESIGN

INNOVATE


Action

DREAM

IMAGINE


DESTINY

IMPLEMENT

BuildingStrengths

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COACHING IN THEDREAM/Imagine STAGE

Encourage the creation of images of possibility

Invite conversation and journaling aboutan imagined future

Affirm the image of possibility

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TOOL:MIRACLE QUESTION

Suppose that tonight, while youare asleep, a miracle happens

and the thing you most want to be is nowpossible. However, because you wereasleep, you dont know that the miraclehas already happened. How will youdiscover this? What will you see,understand, experience that will tell you of your expanded capability?

Berg & Miller, 1992 27


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DISCOVER

IDENTIFY

Reflecting &Celebrating

Topic

DESIGNINNOVATE


Action

DREAM

IMAGINE


DESTINY

IMPLEMENT

Building

Strengths gStrength

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COACHING IN THEDESIGN/Innovate STAGE

Help the client bring his or her imaginedfuture into focus

Affirm the reality of the possibility Support mindful choices and actions

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TOOL: THE APPRECIATIVEPATH or THE CRITICAL PATH

The Poetic Principletells us that we canrewrite our storieswith compassion andunderstandingbecause we are

always learning andgrowing (we arealways becoming).

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TOOLS:NAMING, EXPERIMENTING,BEING MINDFUL Affirm the future state by naming it as if it

were in the present. Experiment at the learning edge and

practice Look for opportunities to move into the future

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TOOL: CULTIVATINGSUPPORTERS Cultivate positive supporters

Who are your fellow travelers?

Who are the people you trust to supportyour effort? What do you need that you experience

as support? Discriminating between support andothers agenda.

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TOOL: BEING-WITH Addressing the Internal Judge Acknowledge dark days without

self-evaluation.

Accept emotions without acting on themimmediately; acceptance lets emotionsbreathe and dissipate.

Self-observation helps us realize we aremore than our emotions Acting (when possible) to make positive

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COACHING IN THEDESTINY/Implement STAGE

Help client recognize elements of her imagined future in the present

Enable client to expand her capacity tocreate that future

Support the client in maintaining discipline Completing the coaching relationship

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COMPETENCE IN DESTINY

Affirmative Competence: Clients learn todraw on their ability to appreciate their own positive possibilities.

Expansive Competence: Clientschallenge themselves to stretch and moveinto new ways of thinking and acting.

Generative Competence: Clientsrecognize and track their positive changesto experience a sense of ongoinginspiration.

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TOOLS INDESTINY/Implement

Practice : Making new behaviors habitual Perseverance : Maintaining confidence in

our clients, reminding them of their imagined goals and helping them to seecontinuing possibilities

Celebration : Savoring, appreciating andenjoying

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CLOSING THE WEBINAR

What questions remain? What still needs to be said?

Sharing of take-aways?

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PLEASE CONTACT ME

Sara L. [email protected]

www.lotus-coaching.comNEW: www.saraorem.com
mailto:[email protected]://www.lotus-coaching.com/http://www.saraorem.com/http://www.saraorem.com/http://www.lotus-coaching.com/mailto:[email protected]

Appreciative Thinking

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