7/31/2019 Appraisal Errors

1/15

7/31/2019 Appraisal Errors

2/15

Intentional error/ Rating errors

Leniency/Strictness Error

Central Tendency

Recency Error

Unintentional error

Appraiser discomfort

HALO & HORN EFFECTS

Recent Behavior Bias

7/31/2019 Appraisal Errors

3/15

Continue.

stereotyping

Manipulating the evaluation

EVALUATOR PREJUDICE

CONTRAST EFFECT

7/31/2019 Appraisal Errors

4/15

Leniency/Strictness Error Define Anchors (Dimensions)

Force A Curve

Central Tendency Reluctant to Give High/Low

Explain Need for Variability

Recency Error

Last Action Halo

Encourage Frequent Evaluation

7/31/2019 Appraisal Errors

5/15

Performance-rating error in

which all employees are rated

about average.

Error occurs when employeesare incorrectly rated near

average or middle of scale

7/31/2019 Appraisal Errors

6/15

Performance-rating error in which the

appraiser tends to give employees

either unusually high or unusually

low ratings.

7/31/2019 Appraisal Errors

7/15

Performance-rating error in

which the appraisal is based

largely on the employees most

recent behavior rather than onbehavior throughout the

appraisal period.

7/31/2019 Appraisal Errors

8/15

Appraiser Discomfort:

Performance appraisal process cuts intomanagers time

Experience can be unpleasant whenemployee has not performed well

Halo/Horn Error :

Halo error- Occurs when manager

generalizes onepositive performance feature

or incident to all aspects of employee

performance resulting in higher rating

7/31/2019 Appraisal Errors

9/15

Horn error - Evaluation error occurs whenmanager generalizes one negativeperformance feature or incident to all aspectsof employee performance resulting in lower

rating

Recent Behavior Bias:

Employees behavior often improves and

productivity tends to rise several days or weeksbefore scheduled evaluation

Only natural for rater to remember recent behavior

more clearly than actions from more distant past

7/31/2019 Appraisal Errors

10/15

Personal Bias (Stereotyping)

Managers allow individual differences suchas gender, race or age to affect ratings theygive

Effects of cultural bias, or stereotyping, caninfluence appraisals

Manipulating the Evaluation

Sometimes, managers control virtually everyaspect of appraisal process and are in

position to manipulate system

7/31/2019 Appraisal Errors

11/15

EVALUATOR PREJUDICE:

Evaluator can sometimes be prejudiced and discriminatebetween the employees of the organization whilemeasuring and rating there performance, and can show

results based on his prejudiceContrast effect

In interview or performance

appraisalprocess, error caused by the effect of

previously interviewed or appraised applicants on theinterviewer. It results in a conscious or subconscious

comparison of one applicant with another, and tends

to exaggerate the differences between the two.

http://www.businessdictionary.com/definition/interview.htmlhttp://www.businessdictionary.com/definition/performance-appraisal.htmlhttp://www.businessdictionary.com/definition/performance-appraisal.htmlhttp://www.businessdictionary.com/definition/process.htmlhttp://www.businessdictionary.com/definition/error.htmlhttp://www.businessdictionary.com/definition/applicant.htmlhttp://www.businessdictionary.com/definition/result.htmlhttp://www.businessdictionary.com/definition/result.htmlhttp://www.businessdictionary.com/definition/applicant.htmlhttp://www.businessdictionary.com/definition/error.htmlhttp://www.businessdictionary.com/definition/process.htmlhttp://www.businessdictionary.com/definition/performance-appraisal.htmlhttp://www.businessdictionary.com/definition/performance-appraisal.htmlhttp://www.businessdictionary.com/definition/interview.html

7/31/2019 Appraisal Errors

12/15

Maximum merit

Encourage employees

Avoid creating written record

Promote desired employee out of unit

Avoid confronting with employee

Make employee look good at times to his or

her superior

7/31/2019 Appraisal Errors

13/15

Shock employees

Teach a lesson

Send a massage to employees

Build a written record of employees

Encourage problem employee to quit.

7/31/2019 Appraisal Errors

14/15

7/31/2019 Appraisal Errors

15/15