Applications Suite Presentation Summry 2010
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Transcript of Applications Suite Presentation Summry 2010
![Page 1: Applications Suite Presentation Summry 2010](https://reader034.fdocuments.net/reader034/viewer/2022051617/55a48c761a28ab786b8b47e6/html5/thumbnails/1.jpg)
WELCOME
CLICK HERE TO START
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Today’s Agenda
• Introduction
• Overview of the XARIOS Applications Suite
• Wrap Up
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Who Are Xarios?
• UK Manufacturer With US Offices In Tempe AZ
• Develop Exclusively For The Mitel Product Line
– Desk Top Communications Productivity Tools
– CRM Telephony Enablement
– Interactive Voice Response & Custom Integrations
– Call Recording With Speech Analytics
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Applications Suite
• Phone Manager
• Web Call Back
• Hot Desking
• Campaign Manager Progressive Dialer
• Call Recorder & Speech Analytics Search
• Professional Services
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Application Server is the core of all Xariossolutions. Embedded in the Core applicationout of the box are the following:
• 250 Standard Phone ManagerClients
• Campaign Manager (Lite)• Night Mode Management• Multiple Message Notification• Time Synchronization• Alarm Notification• Auto Answer• SMS Messaging• Chat
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WHAT IS PHONE MANAGER
• A desk top software client allowing its user complete control over all telephone related activities.
• Works in VMware, Citrix & Terminal Services environments
• Available when needed it comes with a Computer Telephone Integration tool
• Phone Manger provides for intuitive operation, detailed call history, Chat, Call Recorder and Automatic Call Look-Up integrations as well as centralized personal directories.
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Three Levels
• Phone Manager – Standard
• Phone Manager – Professional
• Phone Manager - Team Leader
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StandardOut Of The Box• Call Banner• Status Console• Highlight & Dial • Chat
• Quick Dial Directory
• Call Log
Jason W. KingUS Channel ManagerXarios CTI Software
801.647.6367 - Mobile480.398.8319 - DID
888.927.4671 - Main
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Professional User/Team LeaderLet The Productivity Begin
• Button Tool Bar
• TAPI & CRM Plug-In’s
• Custom Macros
• Managerial Controls
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Versions & Integrations
• We also offer optional Outlook Plug-in for Standard Phone Manager Users
• Advanced Plug-ins are also available as an addition for the Phone Manager Professional License. (e.g. Sage CRM, Microsoft NAV)
• Out of the box Phone Manager Professional Integrations
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Web Callback• Web Call-Back provides a link
between individuals browsingyour website and thoseavailable within yourenterprise
• Visitors to a website canrequest a call back which isthen offered to availableindividuals via the PhoneManager Professional
PLEASE CALLXARIOS CHANNEL
MANAGER
801.647.6367
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XARIOS HOTDESKING
From Any Mitel Telephone Set Receive Your
• Intercom Calls
• DID Calls
• Message Notification
When Logged In, Keep The Following
• Username
• Description
• Class of Service
• Station Speed Dial Bins
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XARIOS Campaign ManagerA progressive dialing application
designed to provide teams with a complete solution for outbound power dialing.
• Light Weight, No Dedicated HW• Easy to Manage & Use• Remote Agents With IP Phones• Ultra High ROI• Does Not Require An Agent PC• No Additional Trunks Needed
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Feature Summary• Integration to Mitel Business
Management & CSR Pro Software• Call Blending• Automatic Call Back Handling• Real-Time Call Status Displays• Disposition Calls via your Mitel Phone• Automatic/Manual Campaign
Importing• DNC List Management• Real-Time Supervisor Controls &
Statistics
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Call Recording & Speech Analytics• Cost Effective
• Scalable to Multi-Site
• Familiar Interface
• Integrates to PM
• Secure
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• Search & Playback• Status View• E-mail Recordings• Multiple User Profiles• Exclusion/Inclusion Lists• Call Tagging• Agent Scoring• PCI Compliant• In Progress Call Status
View/Monitoring• Advanced Speech Analytics
Features Summary
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Professional ServicesCustom applications development for:
• Custom CRM• Screen Pop• IVR• Call Routing
• All Other Applications Integration