Application Performance Management

Alan DowlessFederal Acct Mgr

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Precise Confidential

Precise Helps Guarantee Transaction Performance

1990: Precise Founded2003: Acquired by Veritas2004: Veritas acquired by Symantec2008: Precise spins offPrecise Today:−

HQ in Redwood Shores, CA−

Global presence -

220 employees−

New Executive Management

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1500+ Global CustomersManufacturingMannesmann (Germany)

SMC

Honeywell

Cannon USA

EnergyConocoPhillips

AutomotivePeugeot Citroen

UtilitiesMidwest ISO

TransportationSNCF

Media & EntertainmentReuters

Twentieth Century Fox

Pharm. & HealthcareGE HealthcareCareGroup

Healthcare

Hi TechQualcommEMCRobert Bosch GmbhApple

GovernmentUSDAHHSIRSCIAArmyAir Force

Retail & WholesaleAmazonLyreco UKWalmartHotwireRoss Stores

Financial ServicesCredit SuisseHBOSCitigroupState Street BankMerrill LynchBlackrock Financial MgmtWachoviaUBSFidelityJP Morgan ChaseWells FargoAmerican ExpressBanche

PopolariBanca

IntesaSao Paolo IMI

InsuranceHartfordNorwich UnionPing InsuranceMass Mutual

TelcoVodafone (Germany)

Vodafone (Spain)

Sprint

AT&T (Cingular)

AT&T (SBC)

AT&T (Bellsouth)

BT

T-Mobile (UK)

T-Mobile (US)

H3G (UK)

Hutchison (AUS)

Telefonica

(Spain)

Nextel

Verizon

Comcast

Telewest

Comm.

T-Online Internaoinal

T-Systems

Mobistar

Carphone

(UK)

Cegetel

ServicesCrawford Group

Robert Half International

DHL

First American Interactive

Corrections Corporation

IT ServicesIBM Global Services

IBM (Global Value Services)

ACS

Unisys

EDS

Lufthansa Systems

Savvis

Accenture

NEC

Govstore

BT Computing Partners

85%

+1,500 customers

of FORTUNE 100 companies are Precise customers

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Top Challenges for Application Performance Management

Inability to identify issues before end-users are impactedIncrease in complexity of applicationsInability to measure SLAs around application performanceInability to test application performance in pre-production stages

Lifecycle approach to APM -

Aberdeen 2008

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Top Five Challenges for Enterprise IT Infrastructure Managers

“What are your top three issues in managing corporate IT infrastructure?”67 enterprise IT infrastructure managers at $1 billion-plus companies−

87%: Consistent end-to-end application and service performance guarantees

−

73%: Unplanned infrastructure changes resulting in incidents and downtime

−

49%: Unanticipated infrastructure effects from consolidation and

new application projects

−

28%: Misconfiguration

of network objects−

25%: Wide area network performance−

Other 37%For 87 percent of the respondents, consistent, end-to-end performance was one of their top three infrastructure issues andtheir most important challenge. It’s not enough to have fast performance—we want it consistently, all the time. And when performance is not good, we want to understand why as quickly as possible.

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Why APM is crucial for applications?75% - studies have shown that 75%+ of all application performance issues are directly attributable to the source code, NOT INFRASTRUCTURE−

It’s critical to monitor and track performance of the application code components

25% - studies have shown that without i3 only 25% of performance issues identified in production could have been anticipated and resolved in test/dev/QA44-73% - End users report a large percentage of performance problems through the service desk, or calling the IT Dept directly, which means the problems are not detected by infrastructure management and monitoring solutions.6 - It takes an average of 6 service desk calls to identify the problem owner.53% - of organizations experience serious performance issues every week4 – average time to detect performance slowdown = 4 hours, typical SLA specifies that 95 percent of level 1 problems are answered in two hours.92% - of end users are impacted by slow performance60% of i3’s customer’s cancel or defer hardware upgrade purchases within the first year of ownership−

Multi-tier web-based applications are extremely complex with great interdependency among hardware/software/application components. This makes it virtually impossible to determine root cause in a timely fashion –

a typical response to the frustration is to upgrade expensive hardware. I3 streamlines your application components.

100% - i3’s customers have found that their staff can double their IT responsibility without additional workload3 – i3 has an average payback of 3 months, 1.8 months at one large Federal agency1-3% - i3 has an average overhead of 1-3% in production environments24% of IT staff time is devoted to addressing application performance delays

Why APM is crucial for application performance?

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i3: Maximize Application Performance

WHAT ACTIONS DO I TAKE?

• Historical reporting• Trend analysis• Expert tuning advice

Inform

RECOMMENDED ACTIONS(1) Add Index(2) Revise SQL statement(3) Add memory

WHAT ISTHE PROBLEM?

• Performance data collection• Root cause identification• Proactive Alerting

Indepth

DB Tier

WHERE IS THE PROBLEM?

RESPONSE TIME

WHERE TO LOOK?

• Correlated end-to-end view• Impact to end-user

response• Slow tier isolation

Insight

Client Network Web App DB Storage

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Major Benefits of i3

3rd Dimension – monitor/manage application components−

Correlate the application components to the infrastructure components – os/net

−

Monitoring the symptoms gets you nowhere, leads to blamestorming−

75% of all performance issues are initiated in the code−

Monitor the application code and pinpoint ROOT CAUSEPre-emptive strike – proactively identify and resolve performance degradation BEFORE end-users are affectedSmartune – “expert in a box”, all the answers are at your fingertipsEnd-to-end real-time application monitoring−

SLA Compliance−

Baseline of performance, exception threshold = pre-emptive strike−

Realtime, no synthetics−

Only 25% of performance issues in production could have been identified and resolved in test/dev

Capacity Planning – Performance warehouse repository allows for trending analysis, regression analysis. Key for stepped application rollouts and projections

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The More Tiers…..The More Tears

Users Web StorageDatabasesMiddleware Applications

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Typical Response = “BlameStorming”

“The databaseis slow.”

“The server is maxed out.”

“Its the storage.”

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Web Server

URL

HTML

JPEG

GIF

JSP

App Server

JSP

EJB

Servlet

JDBC

SQL

DB Server

SQL

Index

Table

Logical Vol

I/O

Storage

I/O

Channel

LUN

Physical Dev

Client

Browser

URL

Correlation!

Managing the Transaction Paths...

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Performance Management Decomposes response time by

drilling into the executions on each tier to isolate the worst offender

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I3 Business Process Integration: The i3 NOC Solution

Reduced MTTR, Proactive Performance Management

Thanks to i3 my NOC is now Performance Enabled…This Dashboard clearly shows the SLA status of my Key Business Performance Indicators

… with clear roles and responsibilities to manage application performance!

CIO

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Performance Management Not performance Monitoring or Watching

PERFORMANCE

MA

TUR

ITY

Performance PortalReporting

Capacity Trending and Exception ReportingPlanning

Service Level ComplianceBusiness Alignment

Efficient Data CollectionMonitoring

Indepth Technology AnalysisAnalysis

SmartTune for Expert Tuning AdviceTuning

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Gartner’s view of i3™

“A recurring theme among VERITAS I3 references

has been the surprisingly short time required to

achieve a return on investment…”

Note P-15-2052 * Gartner Research Note: M-19-5572

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Hurwitz Group’s ROI study of i3™

•

Initial Investment $100,000

•

IT staff time saving 500 man hrs./yr

•

Deferred Hardware Investment

$40,000

•

Improved User Productivity

25%

•

First year ROI / payback 350% / <3.5 mos.

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Precise APM–Summary

Tale of the Tape: Actual Benefits Delivered by APM

70% Reduction in Problem Resolution

Times

97% Reduction in End User Complaints

196% Improvement in

End User Response

Times

95% Improvement in

Overall Performance

1-2 Days to See the Value of APM Investment

After Deployment

70% 97%

196%

95%

1–2Precise APMStandardizedEnd-to-end

Performance Management

For more info – http://www.symantec.com/APM

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Q&A