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![Page 1: Application Lifecycle Management : Leveraging the Cognos Investment Prepared for Cognos User Conference January 20, 2005.](https://reader035.fdocuments.net/reader035/viewer/2022062718/56649e925503460f94b97e01/html5/thumbnails/1.jpg)
Application Lifecycle Management: Leveraging the Cognos Investment
Prepared for
Cognos User Conference
January 20, 2005
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ThoughtCorp
• We delivery Application Life Cycle Solutions• Advisory Services to Application Maintenance
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ThoughtCorp Vitals
• Focused on delivering high return technology solutions that solve complex business problems
• Company specifics• 92 employees • Established in 1995 • Revenue run rate of $15m annualized • Recently completed 3rd consecutive 100%+ managed growth year• 100+ projects with Global 2000 enterprises
• Certified Partnerships• Cognos• Microsoft • BEA Web Logic • Informatica
• Market positioning places us:• Large enough to offer breadth of solution experience and marketplace
stability• Efficient enough to offer strong ROI and flexibility in approach
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Market Differentiation
• Committed to 100% customer satisfaction - guaranteed (delivering projects on time, on budget and on scope)
• Maximizing value through core values of partnership, accountability and delivery – tie KPI’s to our SLA
• Long Term Client Partnerships
• Offering the lowest possible cost of completion;
• An aggressive rate structure
• An extremely efficient/pragmatic proven delivery model
• Employing a three tier delivery model: on-site, solution centre (near-shore), and off-shore team allowing optimal delivery and cost model
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Today’s Discussion
• Who Cares?
• How do we satisfy the conflict?
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CIO Drivers – seemingly in conflict
• Improved Customer Service• Focus on Strategic Initiatives • Cost Containment/Cost Reduction
Taste great …. Less filling!
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The Environment of Life Cycle
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The Application Portfolio: Application Life Cycle The Cognos Perpetual Development Challenge
Investment
Established
Unproven
Low High
Tech
nolo
gy
Design
Build
Support & Maintain
Enhance
TransitionKnowledge
TransitionPeople
Decommission
Investment
Established
Unproven
Low High
Tech
nolo
gy
Design
Build
Support & Maintain
Enhance
TransitionKnowledgeTransitionKnowledge
TransitionPeople
TransitionPeople
Decommission
LeadingEdge
* Forrester 2003
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The Commitment – Stay ahead of the curve
Rate of Change in Expectations
1 2 3 4 5
Time
Ra
te o
f c
ha
ng
e in
T
ec
hn
olo
gy
Ad
op
tio
n
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Two Schools – Development & Maintenance
• Best practice is to divide the disciplines• Generally predisposed to one or the other• Suites the business/CIO agenda• Drive out costs by reducing ‘bad work’• Bad work = Break/Fix• Root cause analysis & resolution• Shift budget and resourcing attention to ‘good work’ • Good work = Strategic initiatives
• Therefore over time we will reduce costs while increasing delivery
CIO Budget
Support Budget“Bad Work”
“Good Work”
Do
llars
Time
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AMS defined
• Application Maintenance & Support• Maintenance
• Support
• Enhancement
• Simply the management of the steady state of Cognos applications
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AMS - Transition Management
Financial Management
Prepare Budget Manage Costs
Relationship Management
Foster Partnership & Collaboration Responsiveness to Requests Customer Involvement Value Added Initiatives
ThoughtCorp Business Practices
Methodology Steering Committee Continuous Improvement Implement Support Tools
Solutions Governance
Project Management Disaster Recovery Support/Change Control/ Application
Enhancement Management
Transition Manager/Governance
ContractManagement
Fulfill Scope/Define SLA Periodically Re-Align contract to new business
requirements Prepare Statistical and SLA Reporting
Leadership and Resource Management
Staffing Plan Training Plan Evaluations and Career
Development
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Life Cycle Methodology
Classification of applications
Service Levels Defined & Published
Holistic Delivery Model/Governance – concept to steady state
User Steering Committee and Priority setting
Tools – Time Reporting, Incident Tracking and Document Management
Annual Reporting and Commitment to Continuous Improvement
Maturity Levels
AMS - Best Practices
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ROI Promise
• Decomposing the cost savings• 5 to 15% continuous improvement• 10 to 25% for 3-tier deployment• 5 to 15% for Life Cycle management
• 20 to 55% cost reduction • Applications & technologies involved• Team size• Current application state
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Executive Summary• The Bottom Line
• Resource on demand • Consistent Governance
• Application Life Cycle Managed Services• Balance of priorities, resource assignment and skill requirements• Triad of resources, technology & methodology
• Predictable & prescribed cost management• Transfer of emphasis from bad to good work• Manage to a plan not incidents
Resourcing on Demand
Time
Res
ou
rce
Av
aila
bil
ity/
Dem
and
Requirements
Resources