Application Delivery Services · 2019-11-22 · DevOps and Agile Fujitsu implements a collaborative...

FUJITSU G-Cloud Services { Insert Service Name }

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Service Definition

Application Delivery

Services

G-Cloud 11


Table of Contents

Application Delivery Services Overview .......................................................................... 3

Scope ................................................................................................................................ 4

Application Delivery Services .............................................................................................. 4 Transformation Approach .................................................................................................... 4 Programme and Project Management ................................................................................. 5 DevOps and Agile ............................................................................................................... 6 Test Management ............................................................................................................... 7 Application Delivery Roles .................................................................................................. 7

Pricing ............................................................................................................................... 9

Commercial ..................................................................................................................... 11

Ordering and invoicing Process......................................................................................... 11 Minimum and Maximum Terms ......................................................................................... 11 Service Credits ................................................................................................................. 11 Customer Termination ...................................................................................................... 11 Supplier Termination ......................................................................................................... 11 Consumer Responsibilities ................................................................................................ 11 Service Constraints ........................................................................................................... 12 Service Exclusions ............................................................................................................ 12

FUJITSU G-Cloud 11 Service - Application Delivery Services


Application Delivery Services Overview

Fujitsu offers an extensive range of Application Delivery Services that will assist you in exploiting innovative offerings to increase business agility, reduce cost, and generate new revenue streams.

Fujitsu’s experienced practitioners will help you through our:

Application Delivery Services

Cost effective, rapid development and integration services to transform dedicated applications onto the appropriate target (cloud) platform and services

Roadmap development, detailing the steps in the transformation and benefits achieved along the way

The applied expertise and experience of our innovative consultants, project and programme managers, architects and database specialists, analysts and designers

The service can also be delivered for on-premise solutions

Specialist Services – Platform Consultation

A professional consultation that proves the suitability of platforms as the target platform for applications and provides information to support a business case

Includes development of a demonstration application, which can also be used as the basis of the transformation project

Typically completed over a three-week period

Follows a five-stage engagement process with different stakeholders in your organisation, from the CIO/CTO through to the application owner.

The benefits of using Fujitsu’s Application Delivery Services are to provide a reduced cost of

deploying new or enhanced solutions and to deliver increased business benefits in a timely

manner.

This is achieved through:

An end-to-end applications transformation service from design and build through to applications management

Services solutions designed to ensure business as usual during transformation, realising benefits early and meeting legal and regulatory requirements

Leveraging existing investments and improving the effectiveness of the applications portfolio

Improving integration options and capabilities aligned to evolving organisational processes

Gauging the complexity, scope, and requirements for developing your business applications on to Cloud platforms

Exploiting the Cloud to enable development, management and hosting of applications off-premises

Utilising Fujitsu’s wide and deep experience with creating and porting applications to Cloud-based delivery



Scope

The deliverables from Fujitsu’s Application Delivery Services will vary according to the specific service required as described below.

Application Delivery Services

Fujitsu has an extensive range of Application Delivery Services roles. We deploy these roles to understand the business value that can be achieved in the customer’s organisation through new or enhanced (cloud) services. We are enabled to assess how best to migrate, modernize and transform the application portfolio.

Fujitsu applies a combination of professional services, rapid applications development and integration services, underpinned by a proven methodology.

Areas in which Fujitsu’s Application Delivery Services are utilised include:

Creation of an application portfolio roadmap to understand what changes will happen when and detailing the benefits achieved at key points

Implementation of the appropriate (cloud) solution for each application portfolio entry targeted for cloud transformation, for example:

Replace the application(s) with a Software as a Service offering

Implement new (cloud native) applications on a cloud platform (Platform as a Service)

Re-platform an existing application to a cloud-based infrastructure (Infrastructure as a Service)

Re-architect applications to fit target cloud architecture framework

Integrating the existing systems into the cloud, improving the agility of the overall systems to meet future business requirements.

Developing APIs to access functionality from existing (legacy) applications

The defined roadmap, underlying architecture and Fujitsu’s approach to delivery is geared to provide business as usual, to realise benefits early and to recognise legal and regulatory constraints. Through the deployment of our Application Delivery Services, Fujitsu can deliver an end-to-end applications transformation service, from design and build through to applications management, regardless of the target cloud services.

Transformation Approach

Fujitsu’s methods for business change and transformation are driven by a framework which blends business and technical change and transformation for the delivery of business value. The framework defines a set of outcomes which we have found to be critical success factors. Fujitsu’s methods are aligned to the delivery of these outcomes in the optimum way in line with the context.



Figure 1: Fujitsu’s Outcome Driven Transformation

The Fujitsu framework recognises four key phases. Each has an overall outcome plus six second level outcomes. Fujitsu defines a number of work streams which collaborate to deliver the transformation outcomes, depending on the context. The work streams are:

Programme management

Change leadership

Stakeholder management

Requirements and benefits management

Business solution

Business change

Service transition

Service transformation

Technology transformation.

Programme and Project Management

Fujitsu has created a specialist community of Project and Programme Services (P&PS) resources. Our skilled professionals, enabled by our methods and tools, provide a world-class P&PS capability. Fujitsu deploys its people to programmes and projects at all stages throughout the customer lifecycle including during:

New business engagements

Transition and transformation programmes

Delivery completions.

Fujitsu has developed its own project management toolkit to ensure consistently high standards of project delivery, and to reduce risk by sharing best practice across the organisation. All Fujitsu Programme and Project Managers are qualified PRINCE2 or the OGC certification in Managing Successful Programmes. Our Project Managers are skilled and experienced in a range of Agile project management methodologies.

Fujitsu’s Project and Programme Managers operate with the following principles:



Plan projects to support the programme

Deliver on time and on budget

Define responsibilities and lines of communication

Break down initiatives into clearly defined projects and offer a framework for handling them

Leverage best practice in Agile methodology when appropriate and agreed

Involve interested stakeholders

Manage risk and ensure the programme responds to change

Audit and maintain quality.

DevOps and Agile

Fujitsu implements a collaborative DevOps approach and environment to break down the traditional barriers that have existed between development and operations teams. Our DevOps approach drives professionalism of application development and application operations by fostering standardisation and operations.

Our Working Principles for DevOps are:

You build it – you run it – DevOps teams take responsibility for the code they write

One team, one agenda - Development, Quality Assurance and Operations work as one team

One integrated process and tooling - Operates over complex development, test and production environments that are located on premise, in a private cloud, the public cloud

Automation in development and testing - Tools to automate the build and testing of an application.

Automated deployment - Tools to automate the complete deployment of a new version of an application and its configuration, to a target execution environment.

Application monitoring - Proactive and preventative monitoring that provides valuable feedback on the application and its performance.

DevOps injects Lean (Agile) thinking into operations and development (ALM Application Lifecycle Management).

The success of DevOps is as much about a cultural shift as process and technology to enable seamless rapid business change.

Using our DevOps approach, we blend security operations with an agile development process that has effective release mechanisms. We can deliver quality applications at speed.



Test Management

For projects, the testing management service delivers end to end Test Management for Customers, covering the full development life cycle from project initiation through to live service. The Test Manager will set the direction and approach for the required test effort, provide management and control, progress reporting and risk / issue management, defect management process, Customer engagement and relationship management. The scope and deliverables of the service include:

Definition of test requirements and scope (via the test strategy or test plan) and associated test deliverables

Test estimates and resource requirements (human and computer)

Test assumptions, risks, dependencies and issues

Definition of test levels (component, system, release and solution)

Definition of test types (functional, non-functional)

Management and control of test effort, including test reporting and metrics

Test defect management.

The Service provides defined test life cycle stage entry and exit criteria, to enable informed judgements on product quality as progress through the development lifecycle is made, which in turn feed directly into the project quality gates and lifecycle checkpoints. Our test services for Agile projects are driven by best practice in the agreed Agile methodology. Our Test Managers are skilled and experienced in a range of Agile methodologies and their testing requirements, from Test Driven Development to underlying and frequent unit and integration tests that involve cross-functional Agile teams.

Application Delivery Roles

Strategy, Planning and Business Changes:

Managing Consultant

Principal Consultant

Senior Consultant

Consultant

Senior Analyst

Procurement and Management Support:

Senior Programme Manager

Programme Manager

Implementation Manager

Development Manager

ScrumMaster

Senior Project Manager

Senior Test Manager

Project Manager

Test Manager

Team Leader



Solution Development and Implementation:

Senior Technical Architect

Technical Architect

Product Owner

Senior Analyst

Senior Analyst Designer

System/Analyst Designer

Test Lead

Analyst/Programmer/Tester

Tester

Developer

Junior Tester

Service Provision:

Database Administrator

Senior Database Administrator



Pricing

GCloud11 Rate Card – UK Onshore

Please see Fujitsu’s sepeartely published rate card

The rates are exclusive of VAT at the prevailing rate.

Standards for Consultancy Day Rate Cards:

Consultant’s Working Day – 8 hours exclusive of travel and lunch

Working Week – Monday to Friday excluding national holidays

Office Hours – 09:00 - 17:00 Monday to Friday

Travel and Subsistence – Included in day rate within M25. Payable at department’s standard T&S rates outside M25.

Mileage – As above

Professional Indemnity Insurance – included in day rate.



GCloud11 Rate Card – Offshore

Please see Fujitsu’s separately published rate card

The rates are exclusive of VAT or applicable local taxes at the prevailing rate.

Standards For Consultancy Day Rate Cards:

Consultant’s Working Day – 8 hours exclusive of travel and lunch

Working Week – Monday to Friday excluding national holidays

Office Hours – 09:00 - 17:00 Monday to Friday (local time)

Travel and Subsistence – Not applicable

Mileage – Not applicable as not on site resources

Professional Indemnity Insurance – included in day rate.



Commercial

Ordering and invoicing Process

We will commence delivery of the service on receipt of a purchase order

Fujitsu shall invoice for the Service plus any applicable taxes after delivery of all our products defined in the agreed Terms of reference. Any additional expenses shall be invoiced in the month after they have been incurred

The customer will pay the invoiced amount in full within thirty (30) days of the date of each invoice (the “Due Date”)

If the customer has not paid Fujitsu an invoice by its Due Date, Fujitsu may charge interest on a day-to-day basis from the due date at the rate of 4% per annum over the Barclays Bank Base Rate until the payment is made in full

The customer shall not be entitled to offset any sums owed by Fujitsu under any contract or dispute between the customer and Fujitsu against any sums that the customer owes to Fujitsu

When remitting payment, the customer will include the applicable Fujitsu invoice that the payment applies to

Minimum and Maximum Terms

N/A

Service Credits

N/A

Customer Termination

The Customer may terminate this Agreement [or any part thereof], at any time, for convenience by giving not less than thirty (30) days written notice to Fujitsu.

Supplier Termination

Fujitsu may terminate this Agreement [or any part thereof], at any time, for convenience by giving not less than thirty (30) days written notice to the Customer.

Consumer Responsibilities

Successful delivery of the Application Delivery Services is subject to the following dependencies upon the Customer:

There will be a nominated point of liaison from the customer

Access to the relevant key staff as identified in the approach section above

Access to, or information on, applications estate, data sources and data volumes for both current workloads and likely (or planned) changes to these.

Fujitsu will not be liable for any delay or deficiency in providing Application Delivery Services if such delay or deficiency results from the Customer’s failure to fulfil these dependencies. Should a delay to the Service result from the Customer’s failure in relation to the above dependencies, for example if there is no access to relevant information or there is not full workshop attendance, Fujitsu shall be entitled to amend the Service, Schedule and/or Charges with no liability and shall be entitled to charge the Customer for any cost incurred as a result.



Service Constraints

N/A

Service Exclusions

N/A



About Fujitsu Fujitsu has been working with the public sector for over 40 years and is a global IT

company offering a complete range of products, services and solutions. From looking

after applications and protecting data, to managing supercomputers around the world,

we’re helping government and business everywhere to become more innovative and

efficient. Winners of Business in the Community’s (BITC) Responsible Business of the

Year 2015 and with a 5* rating in their Corporate Responsibility Index, we are also

proud to work alongside our charity partner MacMillan Cancer Support.

FUJITSU E-mail: [email protected]

Website: uk.fujitsu.com

ID-3275/05-2016

uk.fujitsu.com

Subject to contract.

© Copyright FUJITSU 2019. All rights reserved. FUJITSU and FUJITSU logo are trademarks of Fujitsu Limited registered in many jurisdictions worldwide. Other product, service and company names mentioned herein may be trademarks of Fujitsu or other companies. This document is current as of the initial date of publication and subj ect to be changed by Fujitsu without notice. This material is provided for information purposes only and Fujitsu assumes no liability related to its use. Subject to contract. Fujitsu endeavours to ensure that the information contained in this document is correct but, whilst every effort is made to ensure the accuracy of such information, it accepts no liability for any loss (however caused) sustained as a result of any error or omission in the same. No part of this document may be reproduced, stored or transmitted in any form without prior written permission of Fujitsu Services Ltd. Fujitsu Services Ltd endeavours to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions.

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Application Delivery Services · 2019-11-22 · DevOps and Agile Fujitsu implements a collaborative...

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