DIR Contract Number: DIR-DCS-SCP-MSA-002

Appendix 16 to

Eleventh Amendment of

Master Services Agreement

May 31, 2016

Attachment to Data Center Services

Service Component Provider

Master Services AgreementDIR Contract NO. DIR-DCS-SCP-MSA-002

Between

The State of Texas, acting by and through

the Texas Department of Information Resources

and

Atos IT Governmental Outsourcing Services, LLC (formerly called XBS Disposition Subsidiary Two, LLC)

Attachment 4-D

Resource Baselines

May 31, 2016

CCR Amendment Date Description of Change

CCR-18, CCR-19 Amendment 2 June 30, 2012 Changed "Consolidated File and Print" to "Enterprise File and Print"

on all tabs

CCR-31 Amendment 3 September 28, 2012 Added "Courier" line item under Print and Mail Services, updated

volumes for affected DCS Customers

Added line items for O365 RUs (Exchange Plan 1, Exchange Plan 2,

Office Suite E1, Kiosk Workers Plan 1, Educational Plan A3, Suite E3)

and Hosted Secure RU to all tabs; updated volumes for affected DCS

Customers

Added Notes (a) and (b) to Consolidated RU Volumes tab

CCR-48 Amendment 6 January 31, 2013 Adjusted STM, Server Storage, and Remedy Licenses RU Baseline

Units for Years 1-8 in all tabs to account for true-up

Removed RUs by DIR Customer Stub Period tab

Added line items for O365 G1 and G3 plans in all tabs

CCR-0052 Amendment 7 May 31, 2013 Updated Consolidated RU Volumes, RU by DIR Customer Year 1,

Rollup, DMV, SOS, and TxDOT tabs to reflect Optical Storage RU true-

up

Updated Consolidated RU Volumes, RU by DIR Customer Year 1,

Rollup, DMV, HHSC, OAG-AL, OAG-CS, TDCJ, TxDOT, TWC, and TJJD

tabs to fix broken band in IBM Offsite Tape Storage RU

CCR-0062 Amendment 8 June 28, 2013 Updated for Exadata changes RU by DIR Customer year 1 and Rollup

Tabs updated. DMV, HHSC, OAGAL, OAGCS, SOS, TJJD, TWC and

TXDOT tabs updated. IBM offsite tape storage and courier updated.

CCR-00116 Amendment 9 March 1, 2014 Updated all tabs to reflect addition of Appliances and T3R storage

RUs; updated description of T3 and T3R storage to match Exhibit 4.

Edited footnote (c) to reflect that Enterprise F/P instances are

included in MSI instance counts

CCR-xxx Amendment 11 May 11, 2016 Updated "Consolidated RU Volumes" tabs to reflect new RU

volumes for STM, Remedy, and SLA RUs; edited footnote to include

some utility servers

Change Log

Category

Premise /

Vendor Resource Unit Description Year 6 Year 7 Year 8

Infra Cons/Non-Cons Hardware Maintenance - DIR Customer-Owned STM Servers 1,561 1,561 1,561

Infra Cons/Non-Cons Server Infrastructure (NW/FW) Intel 4,118 4,118 4,118

Infra Cons/Non-Cons Server Infrastructure (NW/FW) Unix 544 544 544

Infra Cons/Non-Cons O/S License Windows 3,178 3,178 3,178

Infra Cons/Non-Cons O/S License Linux - RedHat 523 523 523

Infra Cons/Non-Cons O/S License Linux - SUSE 417 417 417

Infra Cons/Non-Cons O/S License Unix 544 544 544

Infra Cons SAN Storage Tier 1 (Ultra High) - - -

Infra Cons SAN Storage Tier 2 (High) 420,958 420,958 420,958

Infra Cons SAN Storage Tier 3 (Medium) 1,470,992 1,470,992 1,470,992

Infra Cons SAN Storage Tier 4 (Low) 69,171 69,171 69,171

Infra Non-Cons SAN Storage Customer Premise SAN 823,898 823,898 823,898

Infra Cons/Non-Cons Backup Active 1,774,622 1,774,622 1,774,622

Infra Cons/Non-Cons Backup Long-term Retention 976,665 976,665 976,665

Infra Cons/Non-Cons Backup Non-Avamar 305,560 305,560 305,560

Infra AWS Storage Market Rate - - -

Infra AWS Backup Market Rate - - -

Infra Azure Storage Market Rate - - -

Infra Azure Backup Market Rate - - -

Services Non-Cons Remote Server Break Fix Per Server 1,550 1,550 1,550

Services All Storage Management Storage Management 2,785,019 2,785,019 2,785,019

Services Cons/Cloud Storage Management Storage Replication Mgmt 210,479 210,479 210,479

Services All Backup/Recovery Management Active (<=31 days) 1,774,622 1,774,622 1,774,622

Services All Backup/Recovery Management Long-term Retention (>31 days) 976,665 976,665 976,665

Services Cons/Non-Cons Backup/Recovery Management Non-Avamar 305,560 305,560 305,560

Services All Backup Off site tape 29,020 23,216 23,216

Services AWS Storage Market Rate - - -

Services AWS Backup Market Rate - - -

Services Azure Storage Market Rate - - -

Services Azure Backup Market Rate - - -

Services All OS Monitoring Windows 3,178 3,178 3,178

Services All OS Monitoring Linux 940 940 940

Services All OS Monitoring UNIX 544 544 544

Services Cons/Cloud OS Management Windows-Gold 1,013 1,013 1,013

Services Cons/Cloud OS Management Windows-Silver 728 728 728

Services Cons/Cloud OS Management Windows-Bronze 1,437 1,437 1,437

Services Cons/Cloud OS Management Linux-Gold 281 281 281

Services Cons/Cloud OS Management Linux-Silver 285 285 285

Services Cons/Cloud OS Management Linux-Bronze 374 374 374

Services Cons/Non-Cons OS Management Unix-Gold 151 151 151

Services Cons/Non-Cons OS Management Unix-Silver 160 160 160

Services Cons/Non-Cons OS Management Unix-Bronze 233 233 233

Services All Patching and Compliance MGMT Windows 3,178 3,178 3,178

Services All Patching and Compliance MGMT Linux 940 940 940

Services All Patching and Compliance MGMT UNIX 544 544 544

Services AWS/Azure Cloud VDC Mgmt Per Ex 4 - - -

Services All DBMS Minimal Support - - -

Services All DBMS Partial Support - - -

Services All DBMS Full Support 675 675 675

Services All Middleware Management Simple 4 4 4

Services All Middleware Management Medium 49 49 49

Services All Middleware Management Complex 211 211 211

Services All OS Clustering Management 261 261 261

Disaster RecoveryAll Disaster Recovery Full Test 258 258 258

Disaster RecoveryAll Disaster Recovery Customer Table Top Test 115 115 115

Network Cons Network - Optional Services Load Balancing Mgmt 91 91 91

Network Cons/Non-Cons Network - Optional Services Point to Point VPN 21 21 21

Network Cons/Non-Cons Network - Optional Services End User VPN 490 490 490

Security All Base Security Services EPS, Vulnerability, Logging, Event 4,662 4,662 4,662

Security All Optional Security Services HIDS/HIPS 278 278 278

AMO All Cross Functional Services (No CSM, procurement, AMO ,PMO) Fixed Fee per Ex 4 NA NA NA

AMO All Cross Functional Services (No CSM, procurement, AMO ,PMO) Fixed Fee per Ex 4 NA NA NA

AMO All Cross Functional Services (CSM) Fixed Fee per Ex 4 NA NA NA

AMO All Project Pool Fixed Fee per Ex 4 NA NA NA

AMO All Datacenter charge Fixed Fee per Ex 4 NA NA NA

Resource Baseline Units

Agency: Consolidated Enterprise (excludes ASU volumes - see last tab)

Units Stub Period Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8

IBM

CPU Hour CPU Hour 4,639 4,639 4,639 4,639 4,639 4,639 4,639 4,639 4,639

CPU Hour - Specialty Engine CPU Hour 139 139 139 139 139 139 139 139 139

IBM Mainframe Allocated Application DASD GB 24,249 24,249 24,249 24,249 24,249 24,249 24,249 24,249 24,249

IBM Application Tapes in Storage - VTS GB 218,392 218,392 218,392 218,392 218,392 218,392 218,392 218,392 218,392

IBM Offsite Tape Storage Tape/Reel 1,819 1,185 1,185 1,185 1,185 1,185 1,185 1,185 1,185

Print Images Images 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560

Mailing Insertions Inserts 3,308,796 3,308,796 3,308,796 3,308,796 3,308,796 3,308,796 3,308,796 3,308,796 3,308,796

Courier Jobs Delivered 25,725 8,300 8,300 8,300 8,300 8,300 8,300 8,300 8,300

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 374 369 470 571 673 719

Silver Instance 501 376 479 581 684 731

Bronze Instance 291 449 633 817 1,001 1,085

UNIX

Gold Instance 283 122 135 147 160 166

Silver Instance 194 137 165 193 221 234

Bronze Instance 75 93 107 121 136 142

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 609 485 384 283 181 135

Silver Instance 1,065 601 476 350 225 167

Bronze Instance 1,063 1,065 843 620 398 296

UNIX

Gold Instance 188 61 48 36 23 17

Silver Instance 242 134 106 78 50 37

Bronze Instance 97 68 54 40 25 19

Total Service Tier Matrix Instances 4,983 3,960 3,899 3,838 3,777 3,749

Utility Servers

Email Accounts - Consolidated Accounts 7,574 580 580 580 580 580 580 580 580

Email Accounts - Remote Accounts 27,924 9,922 9,922 9,922 9,922 9,922 9,922 9,922 9,922

O365 - Exchange Plan 1 (b) Accounts - 12,625 12,625 12,625 12,625 12,625 12,625 12,625 12,625

O365 - Exchange Plan 2 (b) Accounts - 110 110 110 110 110 110 110 110

O365 - Office Suite E1 (b) Accounts - 3,260 3,260 3,260 3,260 3,260 3,260 3,260 3,260

O365 - Office Suite G1 (b) Accounts - - - - - - - - -

O365 - Kiosk Workers Plan 1 (b) Accounts - 3,015 3,015 3,015 3,015 3,015 3,015 3,015 3,015

O365 - Educational Plan A3 Accounts - - - - - - - - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Units Stub Period Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8Resource Description

Mainframe ServicesO365 - Suite E3 Accounts - - - - - - - - -

O365 - Suite G3 Accounts - - - - - - - - -

Hosted Secure Accounts - 6,500 6,500 6,500 6,500 6,500 6,500 6,500 6,500

Appliance RU Instances - - - - - 46 46 46 46

Enterprise File and Print Instances - - - - - 32 32 32 32

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 21,903 27,745 33,588 39,431 42,352

Tier 2 - Business Critical GB 50,141 472,484 575,732 678,979 782,227 833,851

Tier 3 - Archive - Online, Long Term Retention GB - 40,553 66,510 92,467 118,424 131,403

Tape and Backup

Server Tape Stored - TSM GB Stored 903,817 3,370,380 3,412,997 3,455,614 3,498,231 3,519,540

Offsite Tape Storage Tapes 11,792 13,825 25,084 36,343 47,603 53,232

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 1,240,143 664,964 529,916 394,869 259,821 192,298

Tape and Backup

Server Tape Stored - TSM GB Stored 370,809 1,190,746 1,148,129 1,105,511 1,062,894 1,041,586

(a) Server Tape - Other GB Writes 1,589,485 1,195,874 1,195,874 1,195,874 1,195,874 1,195,874

Offsite Tape Storage Tapes 51,529 59,497 48,238 36,979 25,719 20,090

Other Storage

Optical GB 134 83 83 83 83 83 83 83 83

Miscellaneous Server Services

Hardware Services Charges (HSC) N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Software Charge (SSC) N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Hardware Maintenance - DIR Customer-Owned STM Servers Server 4,495 4,046 3,147 2,248 1,349 450 - - -

CPU Hour CPU Hour 4,778 4,778 4,778 4,778 4,778 4,778 4,778 4,778 4,778

Print Images Images 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560 17,578,560

STM Server Instances Instances 4,983 3,960 3,899 3,838 3,777 3,749 4,784 4,784 4,784

DIR Customer Support N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Chargeback Users Users 162 162 162 162 162 162 162 162 162

Remedy Licenses Licenses 100 132 132 132 132 200 200 200 200

SCP Service Level Measures Measures 86 86 86 86 86 83 83 83 83

Program Management N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

(a) No assumption has been made regarding Transformation of the Server Tape - Other RU volumes. It is assumed that this baseline volume would be reduced as a result of Transformation with an increase in

Consolidated Server Tape Stored - TSM RU volumes. However, it has not been determined how the volumes would convert from Other to TSM at this point.

(b) These email volumes are based off of the initial timeline of planned migrations for all agencies expecting to move to O365 and show the agencies on their future email platform for the year in which they migrated over.

(c.) * STM Server Instances includes Exadata Instances, Enterprise File and Print Instances, Remote File Instances, Non-Consolidated SCCM Support, Appliances, Cloud Storage Virtual Instances and OS Management Instances.

(d) Courier volumes are 25,725 for first 10 months and 8,300 for final two months of FY1

(e) Volumes for Tier 3R are calculated monthly in accordance with the provisions of Exhibit 4.

MSI Services

Resource Baseline Units

Agency: Consolidated Enterprise

Year 1

Units DADS DARS DFPS DIRA DIRTXO DMV DSHS HHSC HPC OAGAL OAGCS PUC RRC SOS TABC TCEQ TDA TDCJ TDI

IBM

CPU Hour CPU Hour - - - - - 81 - 363 - 16 657 - 30 - - - - 1,511 -

CPU Hour - Specialty Engine CPU Hour - - - - - - - - - - - - - - - - - - -

IBM Mainframe Allocated Application DASD GB - - - - - 231 - 287 - 75 14,516 - 382 - - - - 4,013 -

IBM Application Tapes in Storage - VTS GB - - - - - 8,082 - 7,478 - 462 61,511 - 1,725 - - - - 32,653 -

IBM Offsite Tape Storage Tape/Reel - - - - - 5 - 153 - 109 34 - - - - - - 20 -

Print Images Images - - - - - 2,779,350 72,502 7,220,001 - 214,658 - - 186,157 - - - 44,936 504,542 309,918

Mailing Insertions Inserts - - - - - - - 1,492,999 - - - - 21,748 - - - 11,859 - 70,840

Courier Jobs Delivered - - - - - 111 270 274 - 2,999 - - 2,739 - - - 3 - 1,222

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC) - - - - - - - - - - - - - - - - - - -

Intel (Wintel, Novell, Linux, non-Unix) - - - - - - - - - - - - - - - - - - -

Gold Instance 25 - 11 - 5 14 61 67 - 13 30 10 - - - 28 - 2 37

Silver Instance 40 19 15 8 - 7 8 73 4 13 54 1 8 - - 21 - 5 8

Bronze Instance 14 13 - 12 - 3 131 10 - 21 53 1 3 - 23 15 - 37 18

UNIX - - - - - - - - - - - - - - - - - - -

Gold Instance 1 - 8 - 43 4 4 11 - - 18 - - - - 1 - - 3

Silver Instance 3 2 8 1 - 2 - 34 - 9 62 - - - - - - 6 4

Bronze Instance 1 - - 1 11 - 6 3 - - 35 - 4 - - - - 3 6

Non-Consolidated Support (non ADC/SDC) - - - - - - - - - - - - - - - - - - -

Intel (Wintel, Novell, Linux, non-Unix) - - - - - - - - - - - - - - - - - - -

Gold Instance 15 - 5 - - 2 165 18 - - 9 3 - 3 - 122 - 2 1

Silver Instance 24 3 - - - 10 151 149 - 20 10 1 23 12 - 72 - 4 1

Bronze Instance 20 6 27 - - 14 192 73 - 3 4 2 11 7 - 34 - 89 5

UNIX - - - - - - - - - - - - - - - - - - -

Gold Instance - - - - - 1 2 11 - 1 7 - - 2 - 9 - - -

Silver Instance - 7 - - - - - 73 - - 6 - 14 - - 7 - - -

Bronze Instance - 1 - - - 1 1 14 - - - - 14 3 - 1 - 2 2

Total Service Tier Matrix Instances 143 51 74 22 59 58 721 536 4 80 288 18 77 27 23 310 - 150 85

Utility Servers

Email Accounts - Consolidated Accounts - - - - - - - - - - - - - - - - - - -

Email Accounts - Remote Accounts - - - - - - - - - - - 222 752 255 654 - - 6,585 -

O365 - Exchange Plan 1 Accounts - - - - - - - - - - - - - - - - - - -

O365 - Exchange Plan 2 Accounts - - - - - - - - - - - - - - - - - - -

O365 - Office Suite E1 Accounts - - - - - 800 - - - - - - - - - - - - 1,775

O365 - Office Suite G1 Accounts - - - - - - - - - - - - - - - - - - -

O365 - Kiosk Workers Plan 1 Accounts - - - - - - - - - - - - - - - - - - -

O365 - Educational Plan A3 Accounts - - - - - - - - - - - - - - - - - - -

O365 - Suite E3 Accounts - - - - - - - - - - - - - - - - - - -

O365 - Suite G3 Accounts - - - - - - - - - - - - - - - - - - -

Hosted Secure Accounts - - - - - - - - - 2,100 4,400 - - - - - - - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Units DADS DARS DFPS DIRA DIRTXO DMV DSHS HHSC HPC OAGAL OAGCS PUC RRC SOS TABC TCEQ TDA TDCJ TDIResource Description

Mainframe ServicesEnterprise File and Print Instance - - - - - - - - - - - - - - - - - - -

Server Storage

Consolidated Data Centers (ADC/SDC) - - - - - - - - - - - - - - - - - - -

Enterprise Storage - - - - - - - - - - - - - - - - - - -

Tier 1 - Mission Critical - High Speed GB 584 - - - - - 292 11,063 - - 1,503 - - - - 451 - - -

Tier 2 - Business Critical GB 30,451 6,484 44,207 5,751 12,162 2,876 47,892 103,184 1,213 42,042 49,869 1,133 2,399 - 3,737 13,555 - 5,056 39,909

Tier 3 - Slow I/O Limited Transaction GB 300 - 772 - 2,750 731 11,768 2,045 - 2,831 6,630 - - - 1,090 2,083 - 3,026 -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - - - - - - - - - - - - - - - - - - -

Tape and Backup - - - - - - - - - - - - - - - - - - -

Server Tape Stored - TSM GB Stored 62,970 59,973 126,672 20,136 - - 237,301 1,322,957 1,601 142,590 105,829 4,007 23,732 7,735 86,124 575,065 - 24,382 53,618

Offsite Tape Storage Tapes 145 501 4,015 - 396 - 677 4,140 3 572 316 32 57 - 299 307 - 120 524

Non-Consolidated Service Locations - - - - - - - - - - - - - - - - - - -

Disk Storage - - - - - - - - - - - - - - - - - - -

Dedicated and Shared GB 27,072 6,637 9,002 - - 6,533 121,330 75,242 - 5,523 11,008 2,774 3,775 18,934 - 80,422 - 21,457 1,555

Tape and Backup - - - - - - - - - - - - - - - - - - -

Server Tape Stored - TSM GB Stored 5,081 291 - 9,260 - - 357,625 - - 5,576 2,881 111 1,230 60,145 5,665 69,402 - 12,905 70,186

Server Tape - Other GB Writes 96,086 97,675 8,591 622 31,361 - 264,528 213,672 - 5,064 14,424 8,585 22,596 - 2,788 8,050 - 23,776 7,865

Offsite Tape Storage Tapes 899 1,057 - 81 624 - 12,597 5,462 - 1,456 291 146 5,213 1,097 55 2,440 - 367 113

Other Storage - - - - - - - - - - - - - - - - - - -

Optical Storage GB - - - - - - - - - - - - - 83 - - - - -

Miscellaneous Server Services

Hardware Services Charges (HSC) N/A - - - - - - - - - - - - - - - - - - -

Software Charge (SSC) N/A - - - - - - - - - - - - - - - - - - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - - - - - - - - - - - - - - - - - - -

Appliances Appliance - - - - - - - - - - - - - - - - - - -

Resource Baseline Units

Agency: Consolidated Enterprise

Year 1

IBM

CPU Hour

CPU Hour - Specialty Engine

IBM Mainframe Allocated Application DASD

IBM Application Tapes in Storage - VTS

IBM Offsite Tape Storage

Print Images

Mailing Insertions

Courier

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold

Silver

Bronze

UNIX

Gold

Silver

Bronze

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold

Silver

Bronze

UNIX

Gold

Silver

Bronze

Total Service Tier Matrix Instances

Utility Servers

Email Accounts - Consolidated

Email Accounts - Remote

O365 - Exchange Plan 1

O365 - Exchange Plan 2

O365 - Office Suite E1

O365 - Office Suite G1

O365 - Kiosk Workers Plan 1

O365 - Educational Plan A3

O365 - Suite E3

O365 - Suite G3

Hosted Secure

Resource Description

Mainframe Services

Print and Mail Services

Server Services

TDLR TxDOT TEA TFC THECB TPWD TSLAC TVC TWC TJJD WDB ASU Total

- 235 - - - - - - 1,737 9 - - 4,639

- - - - - - - - 139 - - - 139

- 1,536 628 - - - - - 2,453 129 - - 24,249

- 12,122 - - - - - - 93,819 540 - - 218,392

- 687 - - - - - - 44 133 - - 1,185

- - 20,365 38,969 113,981 - - - 6,073,182 - - - 17,578,560

- - - - 90,131 - - - 1,621,219 - - - 3,308,796

- - 352 - 134 - - - 196 - - - 8,300

- - - - - - - - - - - - -

- - - - - - - - - - - - -

- - 27 2 21 1 - 3 - 12 - 1 370

10 49 14 - 8 10 - - - 1 - 10 386

1 9 29 7 16 7 13 - - 13 - - 449

- - - - - - - - - - - - -

- - 5 - 2 1 - - 21 - - 10 132

- 4 - - 1 1 - - - - - 17 154

- 1 - - - - - - 22 - - - 93

- - - - - - - - - - - - -

- - - - - - - - - - - - -

- 14 92 - 2 - - - 23 7 2 - 485

- 31 20 - 1 15 - - 34 5 15 - 601

1 463 33 1 6 23 1 - 26 11 13 - 1,065

- - - - - - - - - - - - -

- 3 18 - - 6 - - 1 - - - 61

- 5 14 - - 6 - - 2 - - - 134

- 8 8 - - 12 - - 1 - - - 68

12 587 260 10 57 82 14 3 130 49 30 38 3,998

- - - - 337 - 243 - - - - 1,658 2,238

- - 1,454 - - - - - - - - - 9,922

- 9,400 - - - 3,000 - 225 - - - - 12,625

- 100 - - - - - - - - 10 - 110

360 - - - - - - - - - 325 - 3,260

- - - - - - - - - - - - -

- 3,000 - - - - - 15 - - - - 3,015

- - - - - - - - - - - - -

- - - - - - - - - - - - -

- - - - - - - - - - - - -

- - - - - - - - - - - - 6,500

Resource Description

Mainframe ServicesEnterprise File and Print

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed

Tier 2 - Business Critical

Tier 3 - Slow I/O Limited Transaction

Tier 3R - Slow I/O Limited Transaction with replicated copy

Tape and Backup

Server Tape Stored - TSM

Offsite Tape Storage

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared

Tape and Backup

Server Tape Stored - TSM

Server Tape - Other

Offsite Tape Storage

Other Storage

Optical Storage

Miscellaneous Server Services

Hardware Services Charges (HSC)

Software Charge (SSC)

Hardware Maintenance - DIR Customer-Owned STM Servers

Appliances

TDLR TxDOT TEA TFC THECB TPWD TSLAC TVC TWC TJJD WDB ASU Total

- - - - - - - - - - - - -

- - - - - - - - - - - - -

- - - - - - - - - - - - -

80 73 1,261 - - - - 124 6,471 - - - 21,903

3,492 11,786 7,448 1,116 15,842 3,804 4,291 127 6,155 6,504 - 12,000 484,484

600 62 5,738 - - - - - - 125 - - 40,553

- - - - - - - - - - - - -

- - - - - - - - - - - - -

19,699 184,397 53,739 1,108 79,869 35,344 7,028 3,382 38,998 92,126 - 53,685 3,424,065

36 510 185 16 246 188 34 8 93 405 - 260 14,085

- - - - - - - - - - - - -

- - - - - - - - - - - - -

1,196 100,979 55,303 36 526 14,460 1,321 - 69,485 2,104 28,291 - 664,964

- - - - - - - - - - - - -

- 128 512,143 1,826 15,991 4,713 6,065 - 48,100 1,421 - - 1,190,746

1,484 194,446 74,682 - 3,132 69,303 - - - 14,643 32,500 54,402 1,250,277

885 10,933 10,895 - 2,689 1,169 - - 395 161 472 - 59,497

- - - - - - - - - - - - -

- - - - - - - - - - - - 83

- - - - - - - - - - - - -

- - - - - - - - - - - - -

- - - - - - - - - - - - -

- - - - - - - - - - - - -

Resource Baseline Units

Agency: Consolidated Enterprise

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 4,623 4,639

CPU Hour - Specialty Engine CPU Hour 139 139

IBM Mainframe Allocated Application DASD GB 24,174 24,249

IBM Application Tapes in Storage - VTS GB 217,930 218,392

IBM Offsite Tape Storage Tape/Reel 1,819 1,185

Print Images Images 17,578,560 17,578,560

Mailing Insertions Inserts 3,308,796 3,308,796

Courier Jobs Delivered 25,725 8,300

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 374 369

Silver Instance 501 376

Bronze Instance 291 449

UNIX

Gold Instance 283 122

Silver Instance 194 137

Bronze Instance 75 93

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 609 485

Silver Instance 1,065 601

Bronze Instance 1,063 1,065

UNIX

Gold Instance 188 61

Silver Instance 242 134

Bronze Instance 97 68

Total Service Tier Matrix Instances 4,983 3,960

Utility Servers

Email Accounts - Consolidated Accounts 7,574 580

Email Accounts - Remote Accounts 27,924 9,922

O365 - Exchange Plan 1 Accounts - 12,625

O365 - Exchange Plan 2 Accounts - 110

O365 - Office Suite E1 Accounts - 3,260

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - 3,015

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - 6,500

Enterprise File and Print Instances - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 21,903

Tier 2 - Business Critical GB 50,141 472,484

Tier 3 - Slow I/O Limited Transaction GB - 40,553

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 903,817 3,370,380

Offsite Tape Storage Tapes 11,792 13,825

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 1,240,143 664,964

Tape and Backup

Server Tape Stored - TSM GB Stored 370,809 1,190,746

Server Tape - Other GB Writes 1,589,485 1,195,874

Offsite Tape Storage Tapes 51,529 59,497

Other Storage

Optical GB 134 83

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

(a) Courier volumes are 25,725 for first 10 months and 8,300 for final two months of FY1

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: DADS

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 20 25

Silver Instance 43 40

Bronze Instance 14 14

UNIX

Gold Instance 3 1

Silver Instance 7 3

Bronze Instance 2 1

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 4 15

Silver Instance 35 24

Bronze Instance 4 20

UNIX

Gold Instance 0 -

Silver Instance 0 -

Bronze Instance 0 -

Total Service Tier Matrix Instances 132 143

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 584

Tier 2 - Business Critical GB - 30,451

Tier 3 - Slow I/O Limited Transaction GB - 300

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 61,854 62,970

Offsite Tape Storage Tapes 183 145

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 48,374 27,072

Tape and Backup

Server Tape Stored - TSM GB Stored - 5,081

Server Tape - Other GB Writes 28,112 96,086

Offsite Tape Storage Tapes 827 899

Other Storage

Optical Storage GB - -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: DARS

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 13 -

Silver Instance 5 19

Bronze Instance 13 13

UNIX

Gold Instance 3 -

Silver Instance 3 2

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 5 -

Silver Instance 2 3

Bronze Instance 148 6

UNIX

Gold Instance 4 -

Silver Instance 5 7

Bronze Instance 2 1

Total Service Tier Matrix Instances 203 51

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 6,484

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 5,441 59,973

Offsite Tape Storage Tapes 199 501

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 52,498 6,637

Tape and Backup

Server Tape Stored - TSM GB Stored - 291

Server Tape - Other GB Writes 129,062 97,675

Offsite Tape Storage Tapes 1,089 1,057

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: DFPS

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 8 11

Silver Instance 32 15

Bronze Instance - -

UNIX

Gold Instance 14 8

Silver Instance 6 8

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 5 5

Silver Instance 23 -

Bronze Instance - 27

UNIX

Gold Instance -

Silver Instance -

Bronze Instance - -

Total Service Tier Matrix Instances 88 74

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 44,207

Tier 3 - Slow I/O Limited Transaction GB - 772

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 38,447 126,672

Offsite Tape Storage Tapes 3,435 4,015

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 42,944 9,002

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Server Tape - Other GB Writes 35,986 8,591

Offsite Tape Storage Tapes - -

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: DIR-A

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 6 -

Silver Instance 11 8

Bronze Instance 5 12

UNIX

Gold Instance 1 -

Silver Instance 1 1

Bronze Instance 2 1

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 0 -

Silver Instance 0 -

Bronze Instance 2 -

UNIX

Gold Instance 2 -

Silver Instance 1 -

Bronze Instance 3 -

Total Service Tier Matrix Instances 34 22

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB 4,455 5,751

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 32,612 20,136

Offsite Tape Storage Tapes 103 -

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 4,455 -

Tape and Backup

Server Tape Stored - TSM GB Stored - 9,260

Server Tape - Other GB Writes 9,601 622

Offsite Tape Storage Tapes 102 81

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: DIR-TXO

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 5 5

Silver Instance - -

Bronze Instance 1 -

UNIX

Gold Instance 53 43

Silver Instance - -

Bronze Instance 8 11

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance - -

Bronze Instance - -

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 67 59

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB 12,523 12,162

Tier 3 - Slow I/O Limited Transaction GB - 2,750

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored -

Offsite Tape Storage Tapes 334 396

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Server Tape - Other GB Writes 32,249 31,361

Offsite Tape Storage Tapes - 624

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: DMV

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 81 81

CPU Hour - Specialty Engine CPU Hour - -

IBM Mainframe Allocated Application DASD GB 231 231

IBM Application Tapes in Storage - VTS GB 8,082 8,082

IBM Offsite Tape Storage Tape/Reel 314 5

Print Images Images 2,779,350 2,779,350

Mailing Insertions Inserts - -

Courier Jobs Delivered 111 111

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 4 14

Silver Instance 8 7

Bronze Instance 0 3

UNIX

Gold Instance 4 4

Silver Instance 3 2

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 14 2

Silver Instance 25 10

Bronze Instance 1 14

UNIX

Gold Instance 4 1

Silver Instance 2 -

Bronze Instance - 1

Total Service Tier Matrix Instances 65 58

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 626 -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - 800

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 2,876

Tier 3 - Slow I/O Limited Transaction GB - 731

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Offsite Tape Storage Tapes 130 -

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 58,492 6,533

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Server Tape - Other GB Writes - -

Offsite Tape Storage Tapes 1,862 -

Other Storage

Optical Storage GB 19 -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: DSHS

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour - -

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images 72,502 72,502

Mailing Insertions Inserts - -

Courier Jobs Delivered 270 270

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 52 61

Silver Instance 60 8

Bronze Instance 47 131

UNIX

Gold Instance 4 4

Silver Instance 4 -

Bronze Instance 3 6

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 126 165

Silver Instance 164 151

Bronze Instance 164 192

UNIX

Gold Instance 6 2

Silver Instance 3 -

Bronze Instance 2 1

Total Service Tier Matrix Instances 635 721

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 292

Tier 2 - Business Critical GB - 47,892

Tier 3 - Slow I/O Limited Transaction GB - 11,768

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 14,424 237,301

Offsite Tape Storage Tapes 255 677

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 121,743 121,330

Tape and Backup

Server Tape Stored - TSM GB Stored 30,451 357,625

Server Tape - Other GB Writes 211,735 264,528

Offsite Tape Storage Tapes 9,825 12,597

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: HHSC

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 363 363

CPU Hour - Specialty Engine CPU Hour - -

IBM Mainframe Allocated Application DASD GB 287 287

IBM Application Tapes in Storage - VTS GB 7,478 7,478

IBM Offsite Tape Storage Tape/Reel 117 153

Print Images Images 7,220,001 7,220,001

Mailing Insertions Inserts 1,492,999 1,492,999

Courier Jobs Delivered 17,199 274

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 20 67

Silver Instance 62 73

Bronze Instance 40 10

UNIX

Gold Instance 33 11

Silver Instance 88 34

Bronze Instance 7 3

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 47 18

Silver Instance 160 149

Bronze Instance 116 73

UNIX

Gold Instance 46 11

Silver Instance 116 73

Bronze Instance 28 14

Total Service Tier Matrix Instances 763 536

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 11,063

Tier 2 - Business Critical GB - 103,184

Tier 3 - Slow I/O Limited Transaction GB - 2,045

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 441,770 1,322,957

Offsite Tape Storage Tapes 3,398 4,140

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 112,998 75,242

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Server Tape - Other GB Writes 239,877 213,672

Offsite Tape Storage Tapes 1,421 5,462

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: HPC

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour - -

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance - 4

Bronze Instance - -

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 4 -

Silver Instance - -

Bronze Instance - -

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 4 4

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 1,213

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored - 1,601

Offsite Tape Storage Tapes - 3

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 695 -

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Server Tape - Other GB Writes - -

Offsite Tape Storage Tapes - -

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: OAG

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 16

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB 75

IBM Application Tapes in Storage - VTS GB 462

IBM Offsite Tape Storage Tape/Reel 109

Print Images Images 214,658

Mailing Insertions Inserts -

Courier Jobs Delivered 2,999 2,999

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 17 13

Silver Instance 18 13

Bronze Instance 16 21

UNIX

Gold Instance 4 -

Silver Instance 8 9

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 10 -

Silver Instance 28 20

Bronze Instance 8 3

UNIX

Gold Instance 1 1

Silver Instance 5 -

Bronze Instance - -

Total Service Tier Matrix Instances 115 80

Utility Servers

Email Accounts - Consolidated Accounts 1,776 -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - 2,100

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 42,042

Tier 3 - Slow I/O Limited Transaction GB - 2,831

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 30,372 142,590

Offsite Tape Storage Tapes 389 572

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 52,249 5,523

Tape and Backup

Server Tape Stored - TSM GB Stored - 5,576

Server Tape - Other GB Writes 21,125 5,064

Offsite Tape Storage Tapes 1,385 1,456

Other Storage

Optical Storage GB - -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A -

Software Charge (SSC) N/A -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: OAGCS

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 657 657

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB 14,516 14,516

IBM Application Tapes in Storage - VTS GB 61,511 61,511

IBM Offsite Tape Storage Tape/Reel 21 34

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 21 30

Silver Instance 31 54

Bronze Instance 36 53

UNIX

Gold Instance 117 18

Silver Instance 37 62

Bronze Instance 9 35

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 23 9

Silver Instance 85 10

Bronze Instance 13 4

UNIX

Gold Instance 55 7

Silver Instance 18 6

Bronze Instance - -

Total Service Tier Matrix Instances 445 288

Utility Servers

Email Accounts - Consolidated Accounts 3,434 -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - 4,400

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 1,503

Tier 2 - Business Critical GB - 49,869

Tier 3 - Slow I/O Limited Transaction GB - 6,630

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 2,450 105,829

Offsite Tape Storage Tapes 125 316

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 79,039 11,008

Tape and Backup

Server Tape Stored - TSM GB Stored - 2,881

Server Tape - Other GB Writes 56,918 14,424

Offsite Tape Storage Tapes 345 291

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: PUC

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 10 10

Silver Instance 2 1

Bronze Instance 4 1

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 4 3

Silver Instance 1 1

Bronze Instance 3 2

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 24 18

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 222 222

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB 1,521 1,133

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 5,304 4,007

Offsite Tape Storage Tapes 49 32

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 1,521 2,774

Tape and Backup

Server Tape Stored - TSM GB Stored - 111

Server Tape - Other GB Writes 8,197 8,585

Offsite Tape Storage Tapes 52 146

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: RRC

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 30 30

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB 382 382

IBM Application Tapes in Storage - VTS GB 1,725 1,725

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images 186,157 186,157

Mailing Insertions Inserts 21,748 21,748

Courier Jobs Delivered 2,739 2,739

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 1 -

Silver Instance 11 8

Bronze Instance 2 3

UNIX

Gold Instance - -

Silver Instance 16 -

Bronze Instance 0 4

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 1 -

Silver Instance 24 23

Bronze Instance 13 11

UNIX

Gold Instance - -

Silver Instance 34 14

Bronze Instance 5 14

Total Service Tier Matrix Instances 107 77

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 752 752

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 2,399

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 1,177 23,732

Offsite Tape Storage Tapes 108 57

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 16,383 3,775

Tape and Backup

Server Tape Stored - TSM GB Stored - 1,230

Server Tape - Other GB Writes 44,175 22,596

Offsite Tape Storage Tapes 1,669 5,213

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: SOS

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance - -

Bronze Instance - -

UNIX

Gold Instance 5 -

Silver Instance 2 -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 5 3

Silver Instance 13 12

Bronze Instance - 7

UNIX

Gold Instance 1 2

Silver Instance 0 -

Bronze Instance - 3

Total Service Tier Matrix Instances 26 27

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 255 255

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - -

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 994 7,735

Offsite Tape Storage Tapes 5 -

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 11,079 18,934

Tape and Backup

Server Tape Stored - TSM GB Stored 12,590 60,145

Server Tape - Other GB Writes - -

Offsite Tape Storage Tapes 899 1,097

Other Storage

Optical Storage GB 52 83

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TABC

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 9 -

Silver Instance 13 -

Bronze Instance 3 23

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 2 -

Silver Instance 4 -

Bronze Instance 21 -

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 52 23

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 654 654

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 3,737

Tier 3 - Slow I/O Limited Transaction GB - 1,090

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 12,873 86,124

Offsite Tape Storage Tapes 224 299

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 7,639 -

Tape and Backup

Server Tape Stored - TSM GB Stored - 5,665

Server Tape - Other GB Writes 2,724 2,788

Offsite Tape Storage Tapes 51 55

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TCEQ

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 35 28

Silver Instance 7 21

Bronze Instance 8 15

UNIX

Gold Instance - 1

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 186 122

Silver Instance 48 72

Bronze Instance 30 34

UNIX

Gold Instance 17 9

Silver Instance 9 7

Bronze Instance 2 1

Total Service Tier Matrix Instances 342 310

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 451

Tier 2 - Business Critical GB - 13,555

Tier 3 - Slow I/O Limited Transaction GB - 2,083

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 175 575,065

Offsite Tape Storage Tapes 97 307

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 161,357 80,422

Tape and Backup

Server Tape Stored - TSM GB Stored 233,645 69,402

Server Tape - Other GB Writes 7,494 8,050

Offsite Tape Storage Tapes 2,699 2,440

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TDA

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images 44,936 44,936

Mailing Insertions Inserts 11,859 11,859

Courier Jobs Delivered 3 3

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance - -

Bronze Instance - -

UNIX - -

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance - -

Bronze Instance - -

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances - -

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - -

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Offsite Tape Storage Tapes - -

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Server Tape - Other GB Writes - -

Offsite Tape Storage Tapes - -

Other Storage

Optical Storage GB - -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TDCJ

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 1,511 1,511

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB 4,013 4,013

IBM Application Tapes in Storage - VTS GB 32,653 32,653

IBM Offsite Tape Storage Tape/Reel 10 20

Print Images Images 504,542 504,542

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 3 2

Silver Instance 18 5

Bronze Instance 25 37

UNIX

Gold Instance 5 -

Silver Instance 3 6

Bronze Instance 4 3

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 3 2

Silver Instance 11 4

Bronze Instance 88 89

UNIX

Gold Instance 4 -

Silver Instance 2 -

Bronze Instance 3 2

Total Service Tier Matrix Instances 169 150

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 6,585 6,585

O365 - Exchange Plan 1 Accounts

O365 - Exchange Plan 2 Accounts

O365 - Office Suite E1 Accounts

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts

O365 - Educational Plan A3 Accounts

O365 - Suite E3 Accounts

O365 - Suite G3 Accounts - -

Hosted Secure Accounts

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 5,056

Tier 3 - Slow I/O Limited Transaction GB - 3,026

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 2,478 24,382

Offsite Tape Storage Tapes 67 120

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 21,004 21,457

Tape and Backup

Server Tape Stored - TSM GB Stored 4,536 12,905

Server Tape - Other GB Writes 28,980 23,776

Offsite Tape Storage Tapes 1,546 367

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TDI

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images 309,918 309,918

Mailing Insertions Inserts 70,840 70,840

Courier Jobs Delivered 1,222 1,222

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 30 37

Silver Instance 19 8

Bronze Instance 7 18

UNIX

Gold Instance 6 3

Silver Instance - 4

Bronze Instance 3 6

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 4 1

Silver Instance 3 1

Bronze Instance 5 5

UNIX

Gold Instance 6 -

Silver Instance - -

Bronze Instance 4 2

Total Service Tier Matrix Instances 85 85

Utility Servers

Email Accounts - Consolidated Accounts 1,784 -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - 1,775

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB 16,032 39,909

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 28,483 53,618

Offsite Tape Storage Tapes 332 524

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 15,266 1,555

Tape and Backup

Server Tape Stored - TSM GB Stored - 70,186

Server Tape - Other GB Writes 35,498 7,865

Offsite Tape Storage Tapes 545 113

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TDLR

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance 6 10

Bronze Instance 4 1

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance 6 -

Bronze Instance 2 1

UNIX

Gold Instance - -

Silver Instance 1 -

Bronze Instance - -

Total Service Tier Matrix Instances 19 12

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 404 -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - 360

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 80

Tier 2 - Business Critical GB - 3,492

Tier 3 - Slow I/O Limited Transaction GB - 600

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 14,364 19,699

Offsite Tape Storage Tapes 36 36

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 5,066 1,196

Tape and Backup

Server Tape Stored - TSM GB Stored -

Server Tape - Other GB Writes 10,204 1,484

Offsite Tape Storage Tapes 620 885

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TEA

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB 628 628

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images 20,365 20,365

Mailing Insertions Inserts - -

Courier Jobs Delivered 352 352

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 40 27

Silver Instance 21 14

Bronze Instance 25 29

UNIX

Gold Instance 3 5

Silver Instance 2 -

Bronze Instance 0 -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 78 92

Silver Instance 50 20

Bronze Instance 52 33

UNIX

Gold Instance 19 18

Silver Instance 22 14

Bronze Instance 8 8

Total Service Tier Matrix Instances 319 260

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 1,454 1,454

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 1,261

Tier 2 - Business Critical GB - 7,448

Tier 3 - Slow I/O Limited Transaction GB - 5,738

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 9,602 53,739

Offsite Tape Storage Tapes 168 185

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 96,413 55,303

Tape and Backup

Server Tape Stored - TSM GB Stored 74,494 512,143

Server Tape - Other GB Writes 62,281 74,682

Offsite Tape Storage Tapes 9,866 10,895

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TFC

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images 38,969 38,969

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 4 2

Silver Instance 2 -

Bronze Instance 11 7

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 1 -

Silver Instance 1 -

Bronze Instance 2 1

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 21 10

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB 550 1,116

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 2,768 1,108

Offsite Tape Storage Tapes 34 16

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB - 36

Tape and Backup

Server Tape Stored - TSM GB Stored - 1,826

Server Tape - Other GB Writes - -

Offsite Tape Storage Tapes - -

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: THECB

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images 113,981 113,981

Mailing Insertions Inserts 90,131 90,131

Courier Jobs Delivered 134 134

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 31 21

Silver Instance 12 8

Bronze Instance 4 16

UNIX

Gold Instance 1 2

Silver Instance 2 1

Bronze Instance 2 -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - 2

Silver Instance 4 1

Bronze Instance 6 6

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 62 57

Utility Servers

Email Accounts - Consolidated Accounts 337 337

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB 7,053 15,842

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 25,242 79,869

Offsite Tape Storage Tapes 282 246

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 7,053 526

Tape and Backup

Server Tape Stored - TSM GB Stored - 15,991

Server Tape - Other GB Writes 4,875 3,132

Offsite Tape Storage Tapes 2,549 2,689

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TJJD

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 9 9

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB 129 129

IBM Application Tapes in Storage - VTS GB 540 540

IBM Offsite Tape Storage Tape/Reel - 133

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 10 12

Silver Instance 34 1

Bronze Instance 3 13

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 14 7

Silver Instance 42 5

Bronze Instance 1 11

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 104 49

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 6,504

Tier 3 - Slow I/O Limited Transaction GB - 125

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 8,341 92,126

Offsite Tape Storage Tapes 299 405

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 17,246 2,104

Tape and Backup

Server Tape Stored - TSM GB Stored - 1,421

Server Tape - Other GB Writes 13,862 14,643

Offsite Tape Storage Tapes 103 161

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TPWD

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 1 1

Silver Instance 19 10

Bronze Instance 5 7

UNIX

Gold Instance 0 1

Silver Instance 2 1

Bronze Instance 2 -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 2 -

Silver Instance 26 15

Bronze Instance 27 23

UNIX

Gold Instance 7 6

Silver Instance 10 6

Bronze Instance 24 12

Total Service Tier Matrix Instances 125 82

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 3,734 -

O365 - Exchange Plan 1 Accounts - 3,000

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - 3,804

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 10,698 35,344

Offsite Tape Storage Tapes 110 188

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 32,273 14,460

Tape and Backup

Server Tape Stored - TSM GB Stored - 4,713

Server Tape - Other GB Writes 121,345 69,303

Offsite Tape Storage Tapes 1,512 1,169

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TSLAC

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 15 -

Silver Instance 2 -

Bronze Instance 4 13

UNIX

Gold Instance 1 -

Silver Instance 1 -

Bronze Instance 1 -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance 1 -

Bronze Instance - 1

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 25 14

Utility Servers

Email Accounts - Consolidated Accounts 243 243

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB 8,007 4,291

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 6,711 7,028

Offsite Tape Storage Tapes 8 34

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB - 1,321

Tape and Backup

Server Tape Stored - TSM GB Stored - 6,065

Server Tape - Other GB Writes - -

Offsite Tape Storage Tapes - -

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TVC

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 4 3

Silver Instance - -

Bronze Instance - -

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance - -

Bronze Instance - -

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 4 3

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - 225

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - 15

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 124

Tier 2 - Business Critical GB - 127

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 150 3,382

Offsite Tape Storage Tapes 6 8

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 499 -

Tape and Backup

Server Tape Stored - TSM GB Stored -

Server Tape - Other GB Writes -

Offsite Tape Storage Tapes - -

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TWC

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 1,737 1,737

CPU Hour - Specialty Engine CPU Hour 139 139

IBM Mainframe Allocated Application DASD GB 2,453 2,453

IBM Application Tapes in Storage - VTS GB 93,819 93,819

IBM Offsite Tape Storage Tape/Reel 124 44

Print Images Images 6,073,182 6,073,182

Mailing Insertions Inserts 1,621,219 1,621,219

Courier Jobs Delivered 696 196

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 4 -

Silver Instance 1 -

Bronze Instance 1 -

UNIX

Gold Instance 22 21

Silver Instance 5 -

Bronze Instance 28 22

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 32 23

Silver Instance 16 34

Bronze Instance 94 26

UNIX

Gold Instance 4 1

Silver Instance 0 2

Bronze Instance 10 1

Total Service Tier Matrix Instances 216 130

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 6,471

Tier 2 - Business Critical GB - 6,155

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 40,918 38,998

Offsite Tape Storage Tapes 315 93

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 34,094 69,485

Tape and Backup

Server Tape Stored - TSM GB Stored 15,092 48,100

Server Tape - Other GB Writes 6,657 -

Offsite Tape Storage Tapes 5,281 395

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: WDB

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance - -

Bronze Instance - -

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 4 2

Silver Instance 32 15

Bronze Instance 12 13

UNIX

Gold Instance 1 -

Silver Instance 2 -

Bronze Instance 2 -

Total Service Tier Matrix Instances 53 30

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 425 -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - 10

O365 - Office Suite E1 Accounts - 325

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB - -

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Offsite Tape Storage Tapes 592 -

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 52,804 28,291

Tape and Backup

Server Tape Stored - TSM GB Stored -

Server Tape - Other GB Writes 42,545 32,500

Offsite Tape Storage Tapes - 472

Other Storage

Optical Storage GB -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: TxDOT

Units Stub Period Year 1

IBM

CPU Hour CPU Hour 235 235

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB 1,536 1,536

IBM Application Tapes in Storage - VTS GB 12,122 12,122

IBM Offsite Tape Storage Tape/Reel 1,233 687

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 10 -

Silver Instance 63 49

Bronze Instance 13 9

UNIX

Gold Instance 6 -

Silver Instance 8 4

Bronze Instance 5 1

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 37 14

Silver Instance 262 31

Bronze Instance 251 463

UNIX

Gold Instance 11 3

Silver Instance 9 5

Bronze Instance 4 8

Total Service Tier Matrix Instances 679 587

Utility Servers

Email Accounts - Consolidated Accounts - -

Email Accounts - Remote Accounts 12,813 -

O365 - Exchange Plan 1 Accounts - 9,400

O365 - Exchange Plan 2 Accounts - 100

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - 3,000

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - 73

Tier 2 - Business Critical GB - 11,786

Tier 3 - Slow I/O Limited Transaction GB - 62

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 106,169 184,397

Offsite Tape Storage Tapes 509 510

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB 186,959 100,979

Tape and Backup

Server Tape Stored - TSM GB Stored - 128

Server Tape - Other GB Writes 435,983 194,446

Offsite Tape Storage Tapes 7,281 10,933

Other Storage

Optical Storage GB 63 -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services

Resource Baseline Units

Agency: ASU (non-billable; see Exhibit 4, Section 20)

Units Stub Period Year 1

IBM

CPU Hour CPU Hour - -

CPU Hour - Specialty Engine CPU Hour

IBM Mainframe Allocated Application DASD GB - -

IBM Application Tapes in Storage - VTS GB - -

IBM Offsite Tape Storage Tape/Reel - -

Print Images Images - -

Mailing Insertions Inserts - -

Courier Jobs Delivered - -

Service Tier Matrix

Consolidated Data Centers Support (ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance 1 1

Silver Instance 10 10

Bronze Instance - -

UNIX

Gold Instance 10 10

Silver Instance 17 17

Bronze Instance - -

Non-Consolidated Support (non ADC/SDC)

Intel (Wintel, Novell, Linux, non-Unix)

Gold Instance - -

Silver Instance - -

Bronze Instance - -

UNIX

Gold Instance - -

Silver Instance - -

Bronze Instance - -

Total Service Tier Matrix Instances 38 38

Utility Servers

Email Accounts - Consolidated Accounts 1,658 1,658

Email Accounts - Remote Accounts - -

O365 - Exchange Plan 1 Accounts - -

O365 - Exchange Plan 2 Accounts - -

O365 - Office Suite E1 Accounts - -

O365 - Office Suite G1 Accounts - -

O365 - Kiosk Workers Plan 1 Accounts - -

O365 - Educational Plan A3 Accounts - -

O365 - Suite E3 Accounts - -

O365 - Suite G3 Accounts - -

Hosted Secure Accounts - -

Enterprise File and Print Instance - -

Server Storage

Consolidated Data Centers (ADC/SDC)

Enterprise Storage

Tier 1 - Mission Critical - High Speed GB - -

Tier 2 - Business Critical GB 12,000 12,000

Tier 3 - Slow I/O Limited Transaction GB - -

Tier 3R - Slow I/O Limited Transaction with replicated copy GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored 53,685 53,685

Offsite Tape Storage Tapes 260 260

Non-Consolidated Service Locations

Disk Storage

Dedicated and Shared GB - -

Tape and Backup

Server Tape Stored - TSM GB Stored - -

Server Tape - Other GB Writes 54,402 54,402

Offsite Tape Storage Tapes - -

Other Storage

Optical Storage GB - -

Miscellaneous Server Services

Hardware Services Charges (HSC N/A - -

Software Charge (SSC) N/A - -

Hardware Maintenance - DIR Customer-Owned STM Servers N/A - -

Appliances Appliance - -

Resource Description

Mainframe Services

Print and Mail Services

Server Services