Annual Staff Training - University of North Florida · any time to possess any drugs, alcohol, or...
Transcript of Annual Staff Training - University of North Florida · any time to possess any drugs, alcohol, or...
Annual Staff TrainingCAMPUS RECREATION
2016 - 2017
Campus Recreation
Eco Adventure
Nature Trails
Osprey Challenge
Course
Environ-mental Ed
Field House
Intramurals Special Events
Student Wellness Complex
Osprey Cliff
Group Fitness
Dottie DorionFitness Center
Club Sports
Annual Staff Training
PURPOSEThis annual training is designed to inform
Campus Recreation staff members of important safety-based & employee policy
topics.
The end of this presentation includes a question-based review of the content, to be
completed via an online link.
Fall 2016 Training: Complete online verification by August 26
After this session is complete, you will increase your knowledge in:
1. Emergency Readinessa) Staff Certification Trainingb) Emergency Action Planc) Incident Reportsd) Recording & Reporting an Employee Accident / Injurye) Calling 911 (UPD) & Chain of Commandf) Media Considerationsg) Campus Notification Methods
2. Overview of key Employee Policy
Annual Staff Training
Emergency Readiness
Campus Recreation staff are trained in emergency readiness topics and skills to be ready to respond in case an emergency occurs in your facility or program area.
Part A: Staff Certification Training
Recreation staff are required to be certified in CPR/AED & First Aid. Note: limited staff positions
are exempt, so check with your supervisor.
Emergency Readiness
CPR/AED & First Aid
Valid for 2 years
Each semester
Emergency Readiness:Staff Certifications
All training is Red Cross and valid for 2 years.
Training is offered each semester to staff members needing first-time or renewal certification.
Part B: Emergency Action Plan
Emergency Readiness
Annual review of Campus Recreation use of Emergency Action Plans
Each staff desk has a customized red EAP Reference.
Emergency Readiness: EAP
This folder contains the following: •Site-specific location of emergency supplies
•Chain of command phone list•EAP chart and specific EAP for: fire/facility evacuation, hostile intruder, and more
•Steps for providing first aid care•Incident reporting process•Workers Comp reporting
Emergency Readiness: EAP
Staff members should know the locations of emergency equipment & documentation within their facility or program area.
Emergency Readiness: EAP
AEDFirst Aid Kit / SupplyEmergency Call BoxIncident Reports
Part C: Incident Reports
Incident Reports are an important part of documenting details and care provided for an
incident. They may become legal documents and must be completed thoroughly.
Emergency Readiness
Staff members should know:◦How to:◦ Complete the entire form◦Watch for signatures & initials◦When to:◦Anytime care is provided◦Unusual circumstances that are non-care based.
Examples: report of a theft in your area, a behavior based incident
Emergency Readiness: Incident Reports
Who do you submit the completed report to?
◦Your immediate Supervisor
Emergency Readiness: Incident Reports
Why are incident reports important & necessary?
◦They are a legal document◦ It communicates the incident through the chain of command & to Health & Safety Dept.
Emergency Readiness: Incident Reports
Part D: Recording & Reporting an Employee Accident / Injury
Staff Members are trained to know how to respond and report an accident or injury to an employee
hurt while on a paid-time shift.
Emergency Readiness
What if an employee was the one injured?
◦Use the “Report an Accident” form to document the incident and begin the worker’s compensation process.
◦ NOTE: Not all employee injuries result in worker’s comp, however, this form is to be completed when the incident involves an employee injured during their paid-time shift.
Emergency Readiness:Employee Accident/Injury
Emergency Readiness:Employee Accident/InjuryHow do we respond if it is an employee that is injured?
1. Treat / provide care like any other incident/injury
2. Paperwork must be completed:• Incident report• Report an Accident
3. Supervisor must be informed immediately
Emergency Readiness:Employee Accident/Injury
4. Use your Resources• Customized reference for
each staff station
5) What do I do?• Complete forms• Report injury to supervisor• Call AmeriSys
Emergency Readiness:Employee Accident/Injury
Guess what?! When you complete the regular incident report form, you will be reminded what to do if the injury is
an employee. See below from the Incident Report:
Emergency Readiness:Employee Accident/Injury
Here is a preview of the Report an Accident form:
Part E: Calling 911 (UPD) & Chain of Command
Staff Members are responsible for discerning what conditions require a call to 911 (UPD) and when to
contact their Chain of Command.
Emergency Readiness
Emergency Readiness:911 & Chain of Command
A call to 911 on a campus land-line goes to UPD dispatch. Or you can dial 2804.Call 911/UPD for:oA life-threatening emergencyo Unconsciousness o Cardia arresto Severe bleeding
oThe victim cannot be moved without emergency assistanceoCOMMUNICATE with your staff team in your facility or program area. Team work!
Call Chain of
Command
When to call?
Why to call?Media
Emergency Readiness:911 & Chain of Command
Your chain of command is a list starting with your immediate supervisor. Phone numbers are in the EAP reference folder.
Chain of command need to be contacted:
When: Any time that 911/UPD is contacted
Why: They need to know! Your supervisor can assist with decisions regarding the incident. They also need to report up the chain to their supervisor.
Part F: Media Considerations
Media listen to police response to local incidents. If they find the incident at UNF interesting, they may show up without any notice. Staff Members should
know how to response to local media – including UNF Media like Spinnaker.
Emergency Readiness
What to do if media are here:Do not respond to the media (including Spinnaker) with any statement.Joanna Norris is the Public Relations Director and should be contactedMedia can also be referred to UPD if they are on site
Media
Emergency Readiness: Media
Part G: Campus Notification Methods
Staff Members are expected to be aware of campus notification methods and to have their contact
information up to date with their supervisor and in their MyWings account.
Emergency Readiness
Staff members should be aware of these Campus Notification Methods.
Code RedoSends messages about campus
emergencies by text and/or email
MyWings & Homepage messageso Is also used to announce or
update campus emergencies
Campus PA SystemoMay be used for fire evacuation,
tornado warnings, other emergencies
Emergency Readiness:Campus Notification
Part 2: Overview of Key Employee Policy
Staff Members are expected to be familiar with all Department and program area employee policies.
Full policies and procedures are included in the Department Employee Manual and each unit has
their own manual.
Annual Staff Training
Annual Training:Statement of Expectations
Employees of Campus Recreation are expected to be
KNOWLEDGEABLE:◦ Completing this orientation is the first step! Orientation, job-specific
training, and other learning opportunities are available for you to learn your job so that you have the knowledge and skills to be successful.
◦ Policies & Procedures define the boundaries for how our facilities and programs operate. It is important for each staff member to know them so they can be enforced consistently. Learn the policies & procedures as listed in this orientation and your job-specific ones as well.
◦ All staff members must be CPR/AED and First Aid certified. Free training is available each semester to staff members.
Annual Training:Statement of Expectations
Employees of Campus Recreation are expected to be
RESPONSIBLE:◦ Be on time for your shifts and be responsible for the schedule assigned to
you. This includes following the guidelines your supervisor has defined for finding a substitute to cover your shift when you are unable to work it.
◦ Learn the procedures for documenting your time worked. Whether it is written down or recorded on a time card, each employee is responsible for entering their hours on to their MyWings online timesheet for approval by their supervisor. Adhere to the deadlines posted for submitting your timesheet(s) to ensure you receive your paycheck without delay.
Annual Training:Statement of Expectations
Employees of Campus Recreation are expected to be
PROFESSIONAL:◦ Attitude counts. Campus Recreation employees are expected to have
positive attitudes in the spirit of teamwork.◦ While the staff positions vary across our department, we all work or interact
with our patron group. Learn from your supervisor what it is to show good customer service to the patron group for your program area.
◦ Communication is important. Each staff area maintains a contact list for communicating with staff. You can expect to be called, texted, or emailed from your supervisors. Check your email often and respond to work-related items in a timely manner.
Annual Training:General Employee Policies
The Department of Campus Recreation has general policies that relate to all staff members.
This section highlights main policies. Complete department policies are in the Campus Recreation Employee Manual. This manual is posted online (http://www.unf.edu/recreation/employee_training.aspx), available to all employees both online and via your supervisor
Annual Training:General Employee Policies
Employment by Semester
Student employees are considered part-time employees and are hired and scheduled per semester.
Once you are working with us, it can be as simple as updating your availability for the next semester to stay on the schedule.
Keep in mind that supervisors give re-hiring preference to staff with excellent performance records.
Annual Training:General Employee Policies
End of Employment
Return any staff issued items to your immediate supervisor. These items may include:◦ Key(s)◦ Staff shirt(s)
Your direct supervisor will give specific directions at the end of your employment.
Failure to do so will result in a fee of $40 against your student account.
Annual Training:General Employee Policies
Employee Conduct
All employees are expected to be pleasant, courteous, and helpful to ALL patrons and co-workers. As in any business, we are serving our customers, and we want them to return.
Arguments among your co-workers will not be tolerated. If you are having an issue with a co-worker, be sure to solve the problem in a private area and time. If this cannot be done, you are expected to act in a professional manner and leave your feelings behind.
If you must confront a patron who is breaking a rule or policy, pleasantly inform the patron of the unacceptable behavior and explain the policy to them. If they do not understand and things get out of hand, you are to remain calm, and seek further assistance from another co-worker or professional staff member.
Annual Training:General Employee Policies
Dress Code
Each program area has a defined dress code. Staff members are expected to adhere to the dress code defined for their area.
Off Duty Staff
When off duty, staff members should not be behind front desk station. Off-duty staff staying in the facility should not wear their uniform so as to not appear to be on duty. Remember, uniformed staff represent their program area.
Annual Training:General Employee Policies
Drugs, Alcohol, Tobacco
As an employee of the Department of Recreation, you are NOT allowed at any time to possess any drugs, alcohol, or tobacco (including e-cigarettes and chewing tobacco) while you are at work. Nor are you allowed to be under the influence of any drugs, alcohol, or tobacco while you are at work. Note: being "under the influence" also includes being hungover.
Being under the influence of any of these while at work is unsafe and you will not be able to perform your best. If you are caught with any of these, you will be sent home and disciplinary action will follow.
Violation of this policy is grounds for termination.
Annual Training:General Employee Policies
Cell Phones
Staff members are not allowed to have or carry your cell phone while you are working. If there is an emergency where you are expecting a phone call, you must notify your supervisor to permit the phone.
Some staff positions may be excused from this cell phone rule – verify with your supervisor in regards to your position’s use of a cell phone while at work.
Business related calls (i.e. communication with staff and/or clients) are permitted. Personal calls and internet use on phones will not be tolerated while working.
Annual Training:General Employee Policies
University Property
The use of University property or equipment for personal reasons is not appropriate. This include the use of University computers unrelated to University business; the use of University copiers, fax machines, postage service etc. for personal items; the use of tools, furniture, or any other University facilities or equipment for purposes unrelated to business necessity.
Inappropriate use of University property may result in disciplinary action.
Annual Training:General Employee Policies
Payroll
Students will submit their time by logging into their MyWings account. Once you’ve opened your time sheet, you will submit how many hours you worked on the given day that you worked. Time sheets are to be submitted by Friday at 12pm every other week. Failure to meet submittal deadlines may result in a delay in your pay.
Falsely submitting time on your time sheet will result in disciplinary action and is grounds for termination.
Annual Training:General Employee Policies
Payroll
Tips for entering hours on to your MyWings timesheet:◦ Use comments! Any time the hours you submit online may differ from what
you are scheduled (maybe you covered someone else’s shift), then your supervisor needs to know. You can enter comments on your MyWingstimesheet…or send them an email or leave a note on their desk.
◦ If you use hours off of a timecard punch, you will need to round your hours to the quarter for your MyWings timesheet.
Minutes Worked: Round it To:
0 – 10 minutes Top of the hour
11 – 15 minutes .25 of an hour
26 – 30 minutes .50 of an hour
41 – 45 minutes .75 of an hour
Annual Training:General Employee Policies
Harassment
The University has specific policies on harassment and sexual misconduct. These policies are available in full online. The Campus Recreation Employee Manual details these policies for staff.
http://www.unf.edu/president/policies_regulations/01-General/1_0050R.aspx
Annual Training:General Employee Policies
Disciplinary Procedures
If you are involved in an employee infraction, the manager will schedule a meeting with you to discuss the issue. If it is a serious infraction, you will be suspended until further notice.
If you behave in such a way that warrants discipline, you will be given two chances to improve your behavior.
1st infraction – Verbal warning
2nd infraction – Verbal and/or Written warning. You will be asked to read and sign your warning.
3rd infraction – Suspension/Termination of Employment.
Theft
Vandalism
Trespassing
Intoxication; use of alcohol or illicit drugs while on duty
Prejudicial/ discriminatory behavior
Sexual harassment
Insubordination
Falsifying time sheets
Failure to enforce policies
No shows to work
Unexcused absence from work
Persistent tardiness
Poor attitude
Creating a disruption to staff unity and morale
Serious Offenses, Grounds for Discipline up to Dismissal
Annual Training:General Employee Policies
Failure to provide a safe environment
Failure to provide adequate surveillance of users
Disrespectful conduct toward the Recreation management
Sleeping while on duty
Charged or conviction of a student conduct violation
Your unit may include additional grounds.
Others as deemed necessary by management.
Serious Offenses, Grounds for Discipline up to Dismissal
Annual Training:General Employee Policies
Training Verification
Proof of Training (required): each staff member should complete the training survey by clicking on http://unf.co1.qualtrics.com/SE/?SID=SV_0xnPmjmN4x26BiR
by August 26, 2016.