Annual Report. - SYC...SYC’s brainchild, an idea borne out of our My First Job initiative from...

Annual Report.STEPPING TOWARDS A BETTER FUTURE

Contents.

PATRON’S MESSAGE CHAIRPERSON’S REPORT CEO’S REPORT

4 5 6OUR 60TH YEAR

10

BOARD MEMBERS

40

LEARNING - FOCUS AREA

16THE DECADE THAT MATTERS

24

2018 GALA QUIZ NIGHT

11

ORGANISATIONAL STRUCTURE

43

EXECUTIVE MANAGEMENT

44

WELLBEING - FOCUS AREA

18

DIRECTORS’ DECLARATION

50

WORKING - FOCUS AREA

12HOME - FOCUS AREA

20

FOOTPRINT

2660 YEARS OF INNOVATION

AND COLLABORATION

28PARTNERSHIPS

32GOVERNANCE AND COMPLIANCE

36

BOARD MEETINGS AND COMMITTEES

38

FINANCIALS

46

This year has seen tremendous success

in various areas of our operations, and

in particular with our Sticking Together

Project. Sticking Together Project is

SYC’s brainchild, an idea borne out

of our My First Job initiative from 2014.

As SYC Board Chair, I am proud that

we as a Board had the vision and

confidence to approve the $1.2m

underwriting of the project in 2016.

The year in review saw SYC help

55,040 people in Australia through the

services we provided in our Working,

Home, Learning and Wellbeing Focus

Areas. At SYC we have come to learn

that the number of people we help

is not the only valuable metric for

gauging our impact. The breadth

and intensity of services we provide

to people with complex needs is an

important measure and the more we

grow and diversify our organisation,

the more this is a factor in our portfolio

of services.

At SYC our success is measured by the

outcomes people achieve in their lives.

Where our activities and efforts

contribute to the achievement of positive

life outcomes and help us to place a

recognised value to the community and

the individual, it is then that we feel that

SYC has been successful.

This year we said goodbye to long

serving Board member David Grant,

who has played such a valuable and

integral role on the Board since he

joined in 1995. David’s background

in the energy sector as Health, Safety

and Environment Manager with Ensign

International Energy Services, leading

teams in Australasia, Africa and the

Middle East, was invaluable for overseeing

the development, implementation and

monitoring of SYC’s Health & Safety

strategy. David has a wealth of

knowledge that will be sorely missed,

but no more than his gentle, kind and

wise presence on our Board. We wish

him the very best in his retirement and

will hold him dear in our hearts for

a long time to come.

With David retiring (pictured below),

we had a position on our Board to be

filled. Our plans for replacing him were

led by our strategy for growth, our skills

matrix, our desire for diversity and our

aspirations to extend our footprint to all

states in Australia. As such, we directed

our search to the Eastern states, where

we have an operating presence, and were

very fortunate to attract Lisa George, the

Global Head of the Macquarie Group

Foundation. The Foundation is Macquarie

Group’s philanthropic arm and is one

of the largest corporate benefactors

in Australia. Lisa is responsible for the

strategic and operational activities of

the Foundation globally. We are very

pleased to have Lisa on board and

welcome her expertise in our field.

Lisa’s appointment and the success

of Sticking Together Project are just

two examples of how SYC has continued

its strategy while remaining open to

opportunities and innovation. When

we look back at our strategic plan Show

Your Colours, 2.0wards 2018, prepared

in 2015, it’s apparent how having had

a clear direction has delivered the

results for our organisation.

I would personally like to congratulate

our Executive team, led so well by

CEO Paul Edginton, on a year where

relentless belief in our people saw us

deliver outcomes and achievements that

we can all be proud of. Our employees

continue to be a great source of inspiration

for me, their passion never faltering and

always making a difference to people’s

lives. Also, it is a great honour to work

with my fellow Board members who each

offer great support, wisdom and counsel

in their individual areas of expertise and

collectively as the Board of Directors.

My thanks to them for their support

and guidance.

Finally, a thank you to everyone who

has contributed to SYC over this year,

assisting us in achieving our Purpose.

REAR ADMIRAL THE HON

KEVIN SCARCE AC CSC RAN-RTD

PATRON

Chairperson’s Report.AFTER EIGHT YEARS AS CHAIRPERSON OF THE SYC BOARD, AND MORE THAN A DECADE AS A MEMBER OF THE BOARD, I AM CONTINUALLY IMPRESSED BY HOW MUCH SYC ACHIEVES EACH YEAR. THIS IS ESPECIALLY THE CASE IN THIS ERA WHEN CHANGE IN OUR OPERATING AND SOCIAL ENVIRONMENT IS SO FAST AND RELENTLESS.

DAVID HALLETT

CHAIRPERSON

EVERY YEAR THAT PASSES AS THE PATRON OF SYC, I DISCOVER NEW THINGS TO BE IMPRESSED AND INSPIRED BY SYC’S WORK. IT IS A GREAT PLEASURE AND HONOUR TO BE ASSOCIATED WITH AN ORGANISATION THAT DELIVERS SO MUCH GOOD TO PEOPLE IN NEED.

Patron’s Message.SYC entered its 60th year of existence

in 2018, a milestone to make anyone

proud. That gives us cause to reflect

on those 60 years, the three generations

of people helped, the families,

communities and individual people whose

lives have been changed for the better.

For most of those years, SYC existed

to positively affect the lives of young

people in need, but in recent years,

it has extended that same support

to people of all ages. This growth and

diversity of service offering enables

SYC to extend its reach and impact,

to help more people and to help

people more.

SYC continues to provide services

designed especially for young people,

but has proven that the practices

used with young people are highly

adaptable for people of all ages,

and this has seen SYC expand its

operations significantly in this last

12 month period.

I continue to wholeheartedly support

SYC and am proud to be associated

with the organisation in its efforts

to assist people Australia wide to lead

independent lives, free of poverty

and dependency.

ACKNOWLEDGEMENT OF COUNTRY We acknowledge the traditional

custodians of the lands on which

we work, and we pay our respects to

the Elders past, present and future.

SYC - ANNUAL REPORT 2018 - 54 - SYC - ANNUAL REPORT 2018

CEO’s Report.OPERATIONAL PERFORMANCE

When SYC launched our

current strategic plan,

Show Your Colours

2.0wards 2018 in 2015, little did we

realise just how rapidly the operating

environment of our organisation –

and that of our sector colleagues

– would be disrupted by technology

advancement, structural economic

shifts and increased demand for many

of our services. So it is testament to

the ingenuity, commitment, dedication

and resilience of our amazing SYC

employees that we are on track to

meet the targets in our strategic plan

by helping some of our community’s

most vulnerable people in a

demonstrably tangible way.

During the period in review, SYC

released our inaugural Impact Report,

which showed that for every dollar of

funding received by SYC, we returned

$7.57 in direct economic contribution

to the Australian community. One

could argue this represents an

outstanding return.

Pleasingly during

the period in review,

SYC increased our

property portfolio

by purchasing the

second of our

residential homes that are used to

deliver our HYPA Homes model.

Different to our HYPA Housing social

housing model, HYPA Homes sees up to

four young people aged between 12 and

17 years who are under the Guardianship

of the Minister living in a home with

a family model of care. Being able to

purchase these two homes – which

we had previously been renting – is

a great example of deploying our

financial resources towards direct

service delivery.

Collaborating and

working in partnership

with our stakeholders

is crucial to SYC’s

impact on the Australian

community. SYC values the opportunity

to be involved in discussions with the

SA Department for Child Protection and

our sector colleagues around how we

can better provide a safer transition

for young people who turn 18 and are

forced to leave State care without

being fully ready to live independently.

Too often, our community fails these

young people by providing insufficient

supports to help them to adapt to

independent adult life. This is a failure

of our system as it stands and we are

keen to work with the governments

to bring about positive changes

that prevent failure and optimise

opportunities for children exiting

State care to thrive.

YOUNG PEOPLE SUPPORTED BY SYC

17,662

AUSTRALIANS SUPPORTED BY SYC

55,040

PAUL EDGINTON

CHIEF EXECUTIVE OFFICER

We have been able to determine this

value created by SYC by applying an

avoided cost method to determine both

the value of what we stop in the current

day and the future savings that are

subsequently generated. This method

of placing a value on the work of SYC

– albeit in stark economic terms –

will continue to be important in

demonstrating a strong value proposition

to funders for the work that we do to

support people to achieve independence

and prosperity in their lives.

It is paradoxical that the bottom-line

financial result for the organisation

this year does not reflect stronger

performance. The reported $2.198

million statutory loss disclosed in

this report is a result of significant

depreciation expense following expansion

in recent years, together with one-off

restructuring costs resulting from the

reshaping of SYC’s training operations.

Importantly, SYC achieved an operating

cash surplus for the period. The

organisation is on track for more

normalised financial performance

in the 2018-19 financial year.

SHIFTING DYNAMICS IN OPERATING MARKETS

Shifts during the period in review,

following what have been reasonably

stable market conditions, are

challenging SYC and other providers

of similar services. The implementation

of the new Disability Employment

Services (DES) model by the Australian

Government sees significantly enhanced

consumer choice. The buoyant labour

market in Australia means that the

number of Australians experiencing

unemployment and therefore accessing

jobactive employment services has

dramatically reduced. An accelerating

shift to mobile service delivery means

our employees are often going to where

the need is rather than operating from

an office. The pace of technology

advancement is seeing more aspects

of service delivery being provided

via digital and online experiences.

Furthermore, there is some degree

of uncertainty as to the future market

design of employment services beyond

the end of the current jobactive

contract on 26 June 2020.

Collectively, these shifts present

challenges to the ‘rules of thumb’

that organisations such as SYC have

come to know very well over the last

two decades. However, they also

present opportunities, particularly

for organisations that can demonstrate

integrated service delivery operations,

which bring together disparate service

streams to improve the outcomes

and life trajectory for people

accessing services.

OF GOVERNMENT FUNDING INVESTED

SYC REMAINS ONE OF THE BEST INVESTMENTS FOR TAXPAYERS IN AUSTRALIA

NOT INCLUDING THE SOCIAL BENEFITS TO PEOPLE OR REVENUE BENEFITS TO TREASURY.

$1FOR

EVERY

$7.57

RETURNING

NEW AND EXPANDED OPERATIONS

The period in review saw the continued

realisation of our Show Your Colours

2.0wards 2018 Strategic Plan with the

extension and expansion of several

existing services as well as the winning

of new services.

In the Working Focus

Area, the expansion of

Disability Employment

Services (DES) to all

SYC operating

locations in South Australia and Victoria,

joining existing operations in Western

Sydney and Northern and Southern

Adelaide, was a welcome win.

Significantly, the DES contract

expansion means that SYC will now

provide more intensive support for

people of all ages with disability,

together with their families and their

employers, to get into and stay in work.

The Australian Government’s expansion

nationwide of ParentsNext was also

a significant win for SYC, with our

footprint in this service now extending

across metropolitan Adelaide,

Melbourne and Logan in Southeast

Queensland. ParentsNext helps parents

to plan and prepare for employment

by the time their children go to school.

SYC was a pilot provider of this service

and we are very pleased to have the

opportunity to bring this support model

to more Australians in coming years.


These two expanded

services join a pilot

service for mature-

aged workers

(Careers Transition

Assistance) and a

new justice program (Navigator) which

is providing support for ex-offenders

post-release to have a smooth and

successful transition to community

life upon completing their orders.

Navigator is being delivered in

partnership with prison operator G4S

in Mount Gambier and Adelaide. This

is the first Justice contract SYC has

secured that works only with adults and

is a great example of how our practices

and services for young people can be

extended to people of all ages.

Demand for SYC services that support

people experiencing crisis has never

been higher. This is best evidenced by

unprecedented demand for support in

our Trace-A-Place youth homelessness

service in Adelaide. With funding levels

for this service originally set 8 years ago,

it is an ongoing challenge to deliver

a level of service that meets demand –

particularly when there continues

to be a severe lack of crisis beds

available to accommodate a young

person experiencing homelessness

and seeking support. Indeed, just 15

per cent of young people who came

through our doors seeking a safe place

to sleep, were able to be accommodated

by the sector.

For young people

experiencing

crisis in their lives

without a safe

place to sleep at night, we continue

to value working with our sector and

government colleagues to find ways

to avoid young people experiencing

homelessness. Equally, where a young

person does experience homelessness,

we want to support them to exit

homelessness as quickly as is possible.

The election of the Marshall

Government in South Australia has

brought with it some fresh thinking

about human services and SYC

is pleased that our homelessness

contracts have been extended to

January 2020. We look forward to

further productive discussions with

the government and our sector

partners over the coming year as

we all seek to better respond to the

scourge of youth homelessness.

SYC is a big believer in bringing together

like-minded people and organisations

to solve complex problems. We

acknowledge the leadership and

stewardship of the Don Dunstan

Foundation of the Zero Project in

Adelaide as a means towards reducing

street homelessness to a functional

zero level. We are pleased to support

this initiative however also caution

that street homelessness represents

a small percentage of the people who

experience homelessness. To this end,

we must persist as a community to do

better for children and young people

who find themselves in crisis.

In the period in review, we negotiated

a new contract with the New South

Wales Government that will see the

Sticking Together Project expand to

three regions in that state, supported

in part by a social impact bond that will

raise capital from investors to support

the operations over the next four years.

The Sticking

Together Project

is is a significant

achievement

for SYC. It was

conceptualised,

co-designed and

underwritten by SYC, an investment that

has now proven to be a sound one, not

only financially but also in terms of its

social impact and contributing to the

reputation of our organisation. The

original 60 week Sticking Together

Project pilot, where 50 young people

in Adelaide and 50 in Melbourne were

given the opportunity to receive

intensive coaching for the entire 60

weeks, was completed in early 2018.

The results were outstanding, with

66 percent of participants who finished

the program being completely off

welfare benefits at the end of the pilot.

These results played an important

role in negotiations with the NSW

Government during the reporting

period for a social impact investment

that will now see hundreds of young

people in regional NSW and South

Sydney benefit from joining the Sticking

Together Project as participants.

RESHAPING THE ORGANISATION

As well as a strong focus on the world

around SYC and the role that our

organisation plays in the broader

service ecosystem, the period in

review saw several internal changes

and evolution designed to position the

organisation strongly for the future.

We welcomed a new Executive team

member and farewelled another after

many years of valued service to the

organisation. We implemented a new

finance system as part of our long-

standing commitment to ongoing

business improvement. We achieved

outstanding results in our employee

engagement survey. We met and

exceeded our target benchmarks

for quality and safety performance.

We restructured

the operations

of our Registered

Training Organisation

(RTO) in the face of

substantial headwinds experienced in

the vocational education and training

market. Our RTO operation is now

embedded in our Learning Focus Area

which has a scope of activity that supports

young people who are disengaged from

mainstream education as well as people

over 50 years of age transitioning their

industry through the Career Transition

Assistance program pilot.

All of these initiatives require focus,

dedication and strong belief in what we

are trying to achieve as an organisation.

I express my heartfelt appreciation to

our employees, our managers and my

Executive team for their unwavering

commitment to maximising the impact

that our organisation can have on the

lives of people and our broader

community.

OUR 60TH YEAR OF OPERATION

As we celebrate our 60th birthday

in September 2018, it is timely to

remember that SYC was founded

in 1958 by three people who saw the

importance of doing more to prevent

youth homelessness and to better

support those young people. SYC

continues to extend its services in

employment, housing, wellbeing, justice

and learning. Whilst our organisation

may have changed dramatically over

the intervening 60 years, the passion

of our employees for the work we do

is as strong as ever. I am very proud

of the work they do. Importantly, I am

also very proud of the people our

organisation supports. They overcome

so much to live a positive, fulfilling and

independent life and for that, they have

my enormous respect and admiration.

Paul Edginton

CHIEF EXECUTIVE OFFICER

CEO’s Report.


2018 Gala Quiz Night

To commemorate this milestone,

we set ourselves the challenge of

creating 60 Stories for 60 Years!

We have been sharing stories about

past clients, staff members, volunteers,

programs and other key events that

have taken place since our inception

in 1958.

60 Stories for 60 Years reflects the

evolution of SYC and shows how

we’ve grown and how our core beliefs

and values have brought us to where

we are today.

You can find all the stories at

www.syc.net.au/60stories

We were thrilled to see all our guests

in their 1950s inspired outfits in

recognition of our beginnings in 1958.

Thanks to the generosity of our

supporters at the event and through

the HYPA #TwoFeet Raffle, we can

help more young people find stability

through HYPA Housing and ultimately

stand on their own #TwoFeet.

We were very grateful to have some

of our HYPA Housing residents Tim,

Rachel and Belinda, share their stories

at the event on video, which gave

everyone an insight into what a stable,

secure home can do for a young

person at the right time.

Thank you to all our sponsors, donors

and volunteers who gave generously

to help make this event happen.

In particular, we’d like to offer special

thanks to our Presenting Partner –

Boileau Business Technology.

It was great to see the dance floor

so full for the fabulous Kate Ceberano

who wrapped up what was a great

evening for a great cause.

Our 60 Year.th

SUPPORTERSPRESENTING PARTNER

KATE CEBERANO PRESENTED BY

PRE-DINNER DRINKS SPONSOR

THANK YOU TO OUR EVENT SPONSORS

WINE SPONSOR

ROUND SPONSORS

THIS YEAR SYC CELEBRATES 60 YEARS OF OPERATIONS

MORE THAN 500 PEOPLE HELPED US CELEBRATE OUR 60TH MILESTONE IN STYLE AT THE 2018 HYPA BOILEAU GALA QUIZ NIGHT


Helping our clients to gain and sustain employment in all its forms.

Working.

JOB SEEKERS ASSISTED BY PROGRAM

JOBACTIVE CLIENTS 44,098PARENTSNEXT CLIENTS 1,371DISABILITY EMPLOYMENT SERVICES CLIENTS 676TRANSITION TO WORK CLIENTS 1,224STICKING TOGETHER PROJECT CLIENTS 167

YOUNG PEOPLE INCLUDED IN TOTAL 13,115

TOTAL JOB SEEKERS ASSISTED

47,536

YOUNG PEOPLE INCLUDED IN TOTAL 5,682

TOTAL JOB PLACEMENTS ACHIEVED

17,150

STICKING TOGETHER PROJECTSticking Together Project is our

research-driven, youth employment

solution. It pairs young job seekers with

a dedicated coach for a 60 week period

to give them the maximum chance of

success when entering into and sticking

with employment.

The South Australian and Victorian

pilot programs for the Sticking Together

Project finished in early 2018. During

2017 and 2018, the pilot programs

supported 100 disadvantaged young

people, who on average had been

unemployed for over two years prior

to commencing their coaching support.

The outcomes of the pilot group were

two to three times better than a control

group who did not receive coaching.

79%

95%

84%

79%

WERE IN WORK AT THE END OF THE PILOT

WERE IN WORK 3 MONTHS AFTER PROJECT ENDED

STRENGTHENED THEIR EMPLOYABILITY SKILLS

EXPERIENCED AN IMPROVEMENT IN THEIR WELLBEING

FOR THE YOUNG PEOPLE WHO FINISHED THE PROGRAM:

DISADVANTAGED YOUNG PEOPLE

100PILOT PROGRAMS IN A NUTSHELL

60424

WEEKS INPROGRAM

QUALIFIEDCOACHES

STATES

LOCATIONS

86%

66%

OF YOUNG PEOPLE EXPERIENCED WORK

NO LONGER RECEIVING BENEFITSOf young people who completed the program

AVERAGE WORKING HOURS DOUBLEDBy the end of the project

11.2 HOURS

START END

26.3 HOURS

With assistance from the Queensland

Government, we are also running the

program in three areas in Queensland.

The 60 week pilot period in this state

will conclude in December 2018.

AVERAGE YEARS UNEMPLOYED 2.1


Working.SANG - JOBACTIVE

CASE STUDY.After struggling to find stable

employment in Adelaide for a long

time, Sang decided to take a short

trip to Melbourne to see if he could

find work. After the trip proved

unsuccessful, he returned home

to find that all his belongings had

been thrown out and he was

essentially homeless. Feeling as

if he had nowhere to go and

no-one who could help, he ended

up sleeping in his car for the night.

The next day Sang attended his

scheduled appointment with his

Employment Consultant Jodie at

Job Prospects Salisbury. Visibly

distressed, he opened up about what

had happened. Jodie was able to

organise immediate assistance with

food and emergency accommodation,

and connect him with relevant services

to help with his longer term needs.

Jodie said that while she was trying

to sort out some immediate support

for Sang, she mentioned there were

multiple job trials happening the

next day, including one with a truck

wash company.

We support job seekers to

create a plan, find opportunities,

be prepared for employment and

experience great success.

SYC has been a Disability Employment

Services – Employment Support

Services (DES) provider since 2013,

offering specialist services for young

people with disability who are looking

for work.

We have operated that service from

four sites, including Blacktown in

Sydney, Christies Beach in Southern

Adelaide and Elizabeth and Salisbury

in Northern Adelaide.

We have been very successful

in developing a strong reputation

for achieving excellent employment

outcomes for the young people

we support and for the high quality

customer care we provide. Our

approach has always been to focus

on the individual needs of the person

we’re working with – their goals,

aspirations, interests and strengths.

ParentsNext is an Australian

Government initiative that supports

parents of young children in

preparing for future employment.

The program was initially piloted

in 2016, when SYC ran the program

in the City of Playford area in

Northern Adelaide and in the Hume

City Council area in Melbourne.

Our Transition to Work service

helps young people develop skills

and confidence to make the move

from high school to training,

employment or further education.

PEOPLE HELPED INTO LONG TERM EMPLOYMENT

6,810

“I told Sang that the opportunity could

lead to more stability and the ability

to support himself.”

“He was very hesitant to accept the

job trial due to the events that had

just happened, but I managed to talk

him around and convince him to just

give it a go.”

Jodie was unsure whether Sang would

turn up on the day, but despite the

challenges he was dealing with in his

personal life he turned up on time and

gave the trial his best. After the trial,

the Manager told Jodie that Sang was

one of the best clients she had ever

sent and that he was going to offer

him an ongoing position.

Sang said he is very grateful for the help

Jodie gave him to turn his life around.

“I now have secure accommodation where I am paying rent and I have a job that I enjoy.”

“I have also reconnected with my family and I’m now seeing my daughter.”

Finding employment really can

change a person’s life.

Our success with these Youth

Specialist DES contracts led us to bid

for providing more DES services in all

locations where we currently operate.

In March 2018 we were advised that

we had been successful in this bid

and had won the right to provide DES

services to people of all ages in 19

regions across Melbourne and South

Australia and in Blacktown, Sydney.

We also retained our Youth Specialist

contracts in Elizabeth, Salisbury,

Christies Beach and Blacktown.

This was an excellent win and

a significant one, representing

considerable growth and further

diversity of our services to people

with disability.

As of May 2018, SYC began actively

marketing to people with disability,

illness or injury who were looking for

work, to build our caseload for the

beginning of the contract on 1st July

2018. We will report further on our

progress with the new DES contract

in our 2019 Annual Report.

Such was the success of the pilot

phase of the program, the Australian

Government decided to roll it out

nationally in July 2018. The new

contract was put out to tender

in late 2017 and SYC was advised

in early 2018 that it had been

successful in its bid to provide

ParentsNext services across 10

sites in Melbourne and Adelaide

and in Logan, Queensland.

The new contract began on 1 July

2018 and will be featured in our

2019 Annual Report.


Learning.Enabling our clients to acquire knowledge, skills and methods that can be retained and applied. ALTERNATIVE LEARNING SERVICESSYC has been developing and running

alternative learning programs since

2005, working with young people who

were experiencing homelessness and

at risk of completely disengaging from

education. These programs were early

predecessors of what is known today

as the Flexible Learning Options (FLO)

program, which is designed to work

with young people who have become

disengaged from mainstream school

and are at risk of not completing their

secondary education.

As a FLO provider, SYC designed and

developed two unique learning service

delivery models that involved classroom

based groups, namely Studio West and

BOLT East. Both programs are highly

successful for young people who

require a different approach to

mainstream schooling. The programs

are funded by the Department of

Education alongside the Case

Management FLO services. All these

Learning services provide specialist and

alternative approaches to re-engaging

young people in learning after they have

disengaged – or when they are at risk of

disengaging – from mainstream school.

SYC remains committed to providing

specialist learning services to young

people as one of our key pillars to

develop their independence and

prepare them for employment.

VOCATIONAL LEARNING SERVICESSYC has been a Registered Training

Organisation (RTO) since 2001.

During the reporting period, SYC

undertook a realignment of our

RTO to create a better fit with our

organisational strategy. We continue

to offer Construction Pathways

qualifications to young people who

are in contact with the State youth

justice system, plus Foundation Skills

and Business and Administration

courses for people of all ages.

In addition, we were successful in our

bid to set up and implement a pilot

in Southern Adelaide for the Career

Transition Assistance program, which

supports people over 50 years of age

in improving their digital literacy.

CAITLIN - FLO

CASE STUDY.When Caitlin came to HYPA in Mount

Gambier, she was experiencing housing

instability, family conflict and medical

issues. Her ability to participate in

mainstream schooling was compromised.

For a number of years Caitlin engaged

on a weekly basis with the HYPA team

where she was supported in personal

wellbeing, education, goal-setting, family

relationships, budgeting, housing and

work experience.

Caitlin’s case manager, Sylvia, said

Caitlin made noticeable positive

changes throughout that time, which

helped her re-engage and finish her

Secondary education.

“Caitlin’s self-confidence grew

significantly during her time with us,

which allowed her to take on more

responsibilities and improve her

housing and employment opportunities.”

“She developed a can-do attitude and

saw many changes in herself as a result,

especially in her ability to manage

conflict. She used to get quite angry

and now she has learnt to breathe

and let it all go.”

After finishing her SACE and transitioning

out of the Flexible Learning Options

(FLO) program with HYPA, Caitlin has

excitedly registered her interest in being

in the defence force. She has also been

studying a Griffith University course

through Open University to further her

prospects of becoming a police officer.

STUDENTS SUPPORTED ON THEIR PATHWAY TO GAINING A VOCATIONAL QUALIFICATION

OR COMPLETING SCHOOL

2,482


GEARED2DRIVELearner drivers in South Australia are

required by law to undertake 75 hours

of supervised driving before they can

obtain their provisional licence, but

not all young people have access

to a licensed adult with a car. Our

Geared2Drive program helps young

people achieve their driver’s licence by

pairing them with trained supervising

driver volunteers.

TONY - VOLUNTEER

CASE STUDY.Tony retired five years ago and began

volunteering as a way to keep himself

busy. In 2018 he hit 400 volunteer

hours. He was attracted to work with

Geared2Drive as he enjoys both driving

and mentoring and he liked the idea

of helping young people become

independent in their lives.

“I love seeing the young people I help to drive transform from the first time they get into the car, to the time they obtain their licence.”

“They become more confident in

themselves, which transfers to other

parts of their lives. I particularly like

working with refugees as I get to hear

about their heritage and culture, and

the countries they come from.”

“By me sharing just a few hours of

my time each week it is giving young

people an opportunity they would

have otherwise not had and I am

proud to be a part of their journey.”

Tony’s 400 hours of volunteering has

allowed a number of young people

to not only get their licence, but to

also move forward in other aspects

of their lives.

NUMBER OF YOUNG PEOPLE SUPPORTED 49

Wellbeing.VOLUNTEERSOur volunteers provide crucial

support to many of our programs for

young people. From providing added

resource and expertise to our learning

programs to offering to sit alongside

young people learning to drive, our

volunteers enable us to do more than

we would otherwise be able to without

their support. We are very grateful for

the time, commitment, care and energy

our volunteers give - thank you to

everyone who was part of our volunteer

team in this reporting period!

NUMBER OF VOLUNTEERS RECRUITED

NUMBER OF ACTIVE VOLUNTEERS

25

39

Taking an holistic approach to assist our clients to focus on positive health and quality of life.

Our PHaMs program provides

one-to-one support, to help people

experiencing mental illness to lead

a fulfilling life.

PERSONAL HELPERS AND MENTORS (PHAMS)

INCLUDING 3,300 HOURS FROM 8 PLACEMENT STUDENTS

HOURS VOLUNTEERED

5,639

HOURS DRIVEN

548NUMBER OF PEOPLE SUPPORTEDNUMBER OF ECONOMIC PARTICIPATION GOALS ACHIEVED

NUMBER OF BARRIERS TO EMPLOYMENT ADDRESSED

167

355

828

160 Training/Education Commencements

195 Employment Commencements

Barriers removed by engaging in clinical treatment, accessing appropriate housing, financial counselling and drug /alcohol counselling.

TRANSITIONAL SUPPORT IN PRISONSYoung people transitioning from

the youth justice system into the

adult corrections system often find

the transition difficult due to the

changing support structures and

culture of the prisons.

The Transitional Support Program

pilot delivered by HYPA provided

young people who turned 18 and

were moved into the adult corrections

system with an extra layer of support

for pre-release and reintegration

into the community.

NUMBER OF YOUNG PEOPLE SUPPORTED

NUMBER ENGAGED IN EDUCATION / TRAINING

NUMBER ENGAGED IN EMPLOYMENT

11

7

7

OF YOUNG PEOPLE REPORTED AS NOT OFFENDING AFTER PROGRAM

82%


TRACE-A-PLACE

Working with our clients to have a stable home, a sense of home and to feel safe at home.

EASTERN ADELAIDE YOUTH HOMELESSNESS SERVICE (EAYHS)

YOUTH GATEWAYThe Youth Gateway supports young

people needing crisis accommodation,

including referrals to emergency

housing and longer term youth

specific housing options.

Home.

NUMBER OF YOUNG PEOPLE SUPPORTED 594

NUMBER OF YOUNG PEOPLE SUPPORTED

NUMBER OF EXITS

AVERAGE LENGTH OF SUPPORT PERIOD

393

278

77 DAYS

CASELOAD DEMOGRAPHIC

53%

69%

48%

13%

12%

EXPERIENCING MENTAL HEALTH ISSUES

EXPERIENCING DRUG ISSUES

PRESENTED DUE TO EVICTION

EXPERIENCING DOMESTIC OR FAMILY VIOLENCE

HOMELESS AT INTAKE (couch surfing, rough sleeping, short-term / emergency accommodation)

CASELOAD DEMOGRAPHIC

40%

62%

48%

6%

8%

EXPERIENCING MENTAL HEALTH ISSUES

EXPERIENCING DRUG ISSUES

PRESENTED DUE TO EVICTION

EXPERIENCING DOMESTIC OR FAMILY VIOLENCE

WERE HOMELESS AT INTAKE (couch surfing, rough sleeping, short-term / emergency accommodation)

EAYHS provides case management

and housing support to young people

experiencing homelessness in the

inner-Eastern suburbs of Adelaide.

YOUTH SPACEIncorporating the HYPA Breakfast Club,

Youth Space supports the immediate

needs of young people experiencing

homelessness, including meals, shower

facilities, internet access and a safe

space to rest and connect.

NUMBER OF PRESENTATIONS TO RECEIVE MATERIAL ASSISTANCE

NUMBER OF PRESENTATIONS TO USE SHOWER, TOILET & STORAGE FACILITIES

NUMBER OF PRESENTATIONS TO USE TECH FACILITIES

2,905

671

1,045

OF REQUESTS FOR ACCOMMODATION COULD BE

MET BY YOUTH SPECIALIST AND MAINSTREAM HOMELESSNESS

ACCOMMODATION

15%ONLY

REQUESTS FOR ACCOMODATION

1,392Trace-A-Place is the shopfront of

our youth homelessness services

in Adelaide’s inner city. It provides

a safe, welcoming and supportive

place for young people when they

are experiencing homelessness.

SYC has been providing homelessness

services from Trace-A-Place for

nearly four decades in Adelaide.

From Trace-A-Place, SYC provides

several specialist services, including the

Youth Gateway, Eastern Adelaide Youth

Homelessness Service and Youth Space.

Most young people who visit

Trace-A-Place are experiencing some

degree of homelessness. They come

to Trace-A-Place seeking support

to find somewhere safe to sleep in

the immediate term, and ultimately

somewhere safe to live on a more

permanent basis.

Unfortunately, the requests we receive for accommodation far outweigh the number of places available, with only 15% of requests resulting in accommodation.

This severe lack of crisis beds for

young people who need our support

is something that SYC works tirelessly

to advocate for and seek solutions.

We value working with our sector and

government colleagues to find ways

to avoid young people experiencing

homelessness and will continue to

do this as long as we need to.

Trace-A-Place provides young people

with a safe place where they can gain

support for the issues they face while

homeless. Our team of caseworkers

understand the traumas of experiencing

homelessness at such a young age.

They help the young people deal with

the experience and work towards exiting

homelessness permanently. Trace-A-

Place also offers access to material

support, such as food, respite from

extreme weather conditions, access

to basics for hygiene, computer access,

somewhere to rest safely and the

opportunity to connect with others

going through similar experiences.

4,621

TIMES YOUNG PEOPLE PRESENTED TO RECEIVE IMMEDIATE SUPPORT


HYPA HOUSINGHYPA Housing offers young people

aged 17 – 25 years who are experiencing

or at-risk of homelessness a safe and

affordable mid-term housing option

while they work towards moving into

independent housing.

NUMBER OF YOUNG PEOPLE PROVIDED HOUSING

NUMBER OF JOBS STARTED

NUMBER OF EDUCATION / TRAINING COMPLETIONS

NUMBER OF EXITED YOUNG PEOPLE IN WORK

NUMBER OF EXITS

NUMBER OF CLIENTS ENGAGED IN EDUCATION / TRAINING / EMPLOYMENT

55

9

4

9

27

54

TIM - HYPA HOUSING

CASE STUDY.Young father, Tim, was on the verge

of becoming homeless. Couch surfing

and struggling to find a way out, he

contacted HYPA for advice. We placed

him into the HYPA Housing program

and saw an instant change.

Having the support to become self-

sufficient gave Tim the opportunity he

needed to find work, plan his future and

begin supporting his child and partner.

He said the program was crucial in

getting him back on track.

“Without HYPA I don’t think I’d be doing much with my life right now.”

“Being able to know what would happen this week, next week, that really helped me out mentally and allowed me to get everything else in my life sorted.”

Home.TIASThe Tenant’s Information and Advisory

Service (TIAS) is an important service

that regularly prevents tenants from

becoming homeless, simply by giving

the right support that helps them

manage a difficult period of their lives

effectively and positively.

TIAS provides free and independent advice

and advocacy to South Australian tenants

on low incomes to help them sustain

their tenancy agreements in private

rental, public or community housing.

NUMBER OF CASE FILES OPENED

NUMBER OF POSITIVE HEARING OUTCOMES

NUMBER OF OPENED CASE FILES AT RISK OF HOMELESSNESS

NUMBER OF TENANTS WHO GAINED AN IMPROVED AWARENESS OF TENANCY RIGHTS AND RESPONSIBILITIES

253

182

225

206

6,007

ENQUIRIES RECEIVED

PEOPLE SUPPORTED TO FIND OR MAINTAIN STABLE HOUSING

4,393

Through HYPA Housing Tim learnt

valuable skills for life such as interview

preparation, resume writing, cooking,

cleaning and vehicle maintenance.

These sessions not only taught him

skills but also helped him bond with

his neighbours.

Tim has now secured work in the

Australian Army as a soldier and has

decided to become the first member

of his family to study at university.


The Decade that Matters.SYC and young people The SYC Youth IMPACT ProjectConsider for a moment what young

people go through between the ages

of 15 and 25. There is no time in

a person’s life where more changes

happen than in that decade.

This is why we call it the Decade that Matters.And this is why working with young

people will always be a significant

part of what SYC does.

From its inception in 1958, SYC has

worked with young people who have

experienced disadvantage. For much

of our 60 year history, we only worked

with young people. In 1995 we began

working with people of all ages in our

Working Focus Area, and then from

2001 in our Learning Focus Area.

The SYC Youth IMPACT Project is a

powerful example of our commitment

to young people, helping them to find

their voice and to identify and apply

their influence.

The Project was created to enable young

South Australians to actively participate

in the 2018 State Election process.

It was about supporting young people to

understand that they have opinions that

matter and to learn how they can have

influence by positively articulating their

views to decision makers.

The project involved students from

SYC’s Learning programs and members

of the HYPA Youth Leadership Team,

plus students from four prominent

schools across Adelaide including

Craigmore High School, Pulteney

Grammar School, Scotch College

Adelaide and Roma Mitchell

Secondary College.

SYC was known until very recently

as a youth organisation and many would

still describe us as such. It’s true that

despite two thirds of our clients being

older than 25 years, we retain the same

deep commitment to young people we

always have. We still offer a broad range

of specialist services designed for

young people.

One indicator of our ongoing

commitment is the creation of the new

role within the SYC Executive team of

Director for Young People and Practice,

currently filled by Liz O’Connell.

The purpose of this role is to drive

the strategic vision of SYC through the

lens of working with young people, and

to ensure the voice of young people

is heard and well represented.

THE DECADE THAT MATTERS – A YOUNG PERSON’S LIFE FROM 15-25 YEARS

STAGE ONE

Stage One of the project consisted

of four, forum based sessions in

September and October 2017, where

the 40 participants came together to:

• Learn about government structures;

• Discuss and narrow specific issues

important to the group to express

to decision makers; and

• Build skills in how to develop

position papers.

Important to these sessions was

teaching and showing participants

multiple different tools used to have

political influence.

The students, through a process of

collaboration, discussion and voting

by the broader group, identified two

key policy areas that they wanted to

see discussed and a proactive approach

to system change implemented.

Those two issues were:

• Support for the mental health and

emotional wellbeing for young people

• Access and availability of services to

support those affected by substance

use/abuse

The students then developed position

papers for the two issues, working in

collaboration with and under the

guidance and input of university

students participating in the South

Australian Parliamentary Internship

Program and Dr Samantha Battams from

Health Outcomes International (HOI),

who worked in parallel to the SYC Youth

IMPACT Project on a pro-bono basis.

STAGE TWO

Stage Two of the Project was a Q&A

Session in SA Parliament House with

Members of Parliament representing

three political parties at the 2018 South

Australian election, allowing participants

to ask questions about the issues

important to them, including those

presented in the position papers.

From students who participated in

the SYC Youth IMPACT Project:

“I definitely feel more important and

I feel like I can get my word out.”

“I just feel like I am more comfortable and could ask anyone anything about politics and get an answer that I can learn from.”

“It’s shown me what people our age

and in a group can actually achieve.”

12 13 14 15 16 17 18 19 20 21 22 23 24

EARLY ADOLESCENCE

TRADITIONAL “MID-ADOLESCENCE”YOUNG ADULT

“LATE ADOLESCENCE”

SECONDARY SCHOOLING

WORKING LIFE

Begin High

School

Choose subjects to align with your

career, able to work

Driver’s licence, claim independence

No longer required to

attend school

Legally defined adult: Vote, drink and buy alcohol, access adult venues, sign a lease, take out a loan, (and credit card)

Begin Tertiary

Education

Dependent Child “someone else” is

still responsible

Interdependent Adolescent Moving away from reliance on parenting figures;

learning from others; “what others think of us shapes how we see ourselves”

Independent Young Adult “do-it-all-yourself”

Novelty seeking, peer connectedness, increased emotional intensity, creative exploration

Changes to physiology, hormones, sexual organs, architecture of the brain

NEW POWERS… NEW POSSIBILITIES… NEW PURPOSES… NEW EXPECTATIONS…

The role also has the purview on SYC’s

practice. We have long advocated for

specialist services and practices for

young people, in the full knowledge

that they have different needs and

respond differently to older, more

mature people.

We have seen first-hand how their

age and life stage presents a unique

set of needs and challenges that are

not experienced either to the same

extent or in the same way by their

older counterparts.

Our practice development will continue

as we seek innovative ways to improve

the life outcomes achieved by the young

people we work with.

This chart illustrates the amount of change a young person goes through and why we believe it is so crucial they are supported.


Footprint and Reach.

THIS SNAPSHOT IS CURRENT AS OF 30 JUNE 2018

South Australia

Queensland

New South Wales Key

VictoriaINNER METRO

Box Hill

Moonee Ponds

Prahran

Chadstone

Cheltenham

Southbank

NORTH EAST

Heidelberg

Lilydale

Ringwood

Wantirna South

Epping

Preston

WESTERN

Altona Meadows

Footscray

Melton

Sunshine

Watergardens

Werribee

INNER

Adelaide

NORTH

Elizabeth

Gawler

Golden Grove

Mawson Lakes

Munno Para

Smithfield

Blair Athol

Modbury

Port Adelaide

Salisbury

Torrensville

SOUTH

Christies Beach

Glenelg

Goolwa

Marion

Mount Barker

Cairns

Logan

Townsville

Blacktown

NORTH WEST

Craigieburn

Sunbury

Airport West

SOUTH EAST

Cranbourne

Dandenong

Frankston

Glen Waverley

Narre Warren

Pakenham

Springvale

REGIONAL

Gisborne

Hastings

Healesville

Mornington

Romsey

Rosebud West

Warburton

Whittlesea

WESTERN

Seaton

Westwood

REGIONAL

Port Augusta

Mount Gambier

Berri

Murray Bridge

Bordertown

Kingscote

Kingston SE

Lameroo

Loxton

Millicent

Naracoorte

Narrung

Pinnaroo

Renmark

Two Wells

Waikerie

HYPA

JOB PROSPECTS

JOB PROSPECTS (OUTREACH)

SYC

SYC (OUTREACH)


60 Years of Innovationand Collaboration.As SYC reaches its 60th year milestone and

we reflect on our history through our 60

Stories for 60 Years campaign, it’s clearer

than ever that our ability to innovate and

collaborate has played a major role in our

success and growth to date.

SYC has innovated throughout its

history, very often through the informal

process of our teams identifying

a social need, exploring ways of

addressing that need, co-designing

programs and service delivery models

with our clients and sector partners to

test the thinking, measuring results and

ultimately establishing a funding source.

This is why we say that innovation is in

SYC’s DNA. It has historically occurred

at grass roots levels on a day to day

basis. It is how we look at things, how

we approach problem solving and

how we create best practice services.

Our investment in measurement of

outcomes and impact (as reported in

our Impact Report 2017) has formalised

and strengthened our approach

to innovating. Collaborating with

research partners in the scoping

and development phases of program

service design is crucial to ensuring

that appropriate measurement and

reporting is in place from the outset

to fully evaluate the outcomes and

impact of the new program.

We know that good innovation is about

attitude and know-how as much as it is

about the ability to come up with new

ideas and new ways of doing things.

The ability to translate a good idea into

a sound service delivery model that can

be executed commercially and at scale

takes operational understanding and

strategic expertise.

But more than anything, good

innovation is about the motivation.

And SYC’s motivation is simply to

develop better solutions that get

better outcomes and create greater

empowerment for the people we serve.

We celebrate our history of innovation here by presenting examples of concepts and initiatives that SYC has innovated, often in collaboration with sector partners, and our clients, in our Working, Home, Learning and Wellbeing Focus Areas.

Working

My First Job is an SYC initiative to

develop solutions to the persistently

high levels of youth unemployment in

Australia and to change the language

and narrative around the issue itself.

SYC brought together leading employers

of young people, government

representatives and leading not for

profit organisations to form the My

First Job Working Group, which

ultimately developed the My First

Job White Paper – “Improved Job

Outcomes for Young People: A plan

for enhancing employment services

for young people leaving education

and joining the workforce” - in 2014.

Co-designed

with The

Australian

Centre for

Social

Innovation

(TACSI) in 2016, Sticking Together

Project uses a coaching model

where participants receive 60

weeks of coaching before, during

and after being placed in work.

The coaches also work closely with

employers, assisting them and the

young people in ‘sticking together’

to achieve a successful employment

experience for both.

The model was piloted in Adelaide

and Melbourne in 2017/18 with 50

participants from each city who

were registered with the Australian

Government’s employment services

program, jobactive. SYC partnered

with the Queensland University of

Technology (QUT) to measure the

performance of the pilot. At the

completion of the pilot, 66% of

participants who finished the

program were totally off welfare

benefits, an excellent outcome

that proved the value and success

of the model, both in terms of social

impact and Government savings

on payment of benefits and avoided

costs (due to reduced interactions

with the health, homelessness or

youth justice systems).

The White Paper presented 5 critical

program design elements to lift youth

employment outcomes. The fifth

element - Post-placement support:

for employers and the young person

to sustain employment for 12 months,

thereby substantially reducing the

likelihood of a return by the young

person to welfare dependency -

ultimately formed the basis of design

for our youth employment project –

Sticking Together Project.


Wellbeing HomeIn 2007 SYC prepared an application

for a Community Crime Prevention

Grant from the SA State Attorney-

General’s Department to scope, design

and research the development of

an Independent Living Skills program

for young people who had come into

contact with the youth justice system.

The SYC team was successful with the

grant application, which enabled us

to take 12 months to fully trial and

review the program, which became

known as Ignition.

SYC has been operating its youth

homelessness service, Trace-A-Place for

nearly four decades. This has involved

working with and supporting thousands

of young people over the years, all of

whom were experiencing some degree

of homelessness at the time.

It was this experience that led to the

development of what has become a key

early intervention program for youth

homelessness in South Australia –

Get-A-Place (GAP).

IGNITION

Following the 12 month scoping and

trialling period, SYC was then funded by

the Australian Government, through a

Proceeds of Crime Grant, to implement

and formally assess the program over

an 18 month period. SYC set up a

working group involving the Adelaide

Youth Training Centre and the University

of SA (UniSA) School of Psychology,

to implement the program with young

people while they were in custody as

well as after they had been released.

The program assisted the young people

to make more constructive decisions,

to be clearer about their personal goals

and to stay on their chosen path of

a non-offending, independent life.

UniSA School of Psychology undertook

the formal evaluation of the program,

recording, monitoring and evaluating

the data gathered over the 18 month

period to assess the effectiveness of

the program. Validated assessments

were undertaken pre, mid and post

engagement to fully measure the

progress made by the young people

who participated in the program. Their

development of cooperation, decision

making and problem solving skills were

assessed, along with their concepts of

empathy and victim awareness.

Today, Ignition is still used within the

Integrated Housing Exits - Youth Justice

Program, which is for young people

who require support on release from

custody to access accommodation

and to make constructive choices

and decisions that enable them to

successfully transition back into the

community and avoid re-offending.

GET-A-PLACE

Get-A-Place was developed in 1996

by SYC’s youth homelessness team. It

was originally called the Trace-A-Place

Housing Information Service, and

renamed as Get-A-Place in 1997.

The team developed Get-A-Place in

recognition of the multiple pathways

that led (and still lead) young people to

Trace-A-Place seeking housing support,

and identifying how earlier intervention

could help prevent many young people

from getting caught up in a cycle of

homelessness.

Get-A-Place guides young people

aged 17-25 years through the process

of identifying the right type of housing

appropriate to their needs and means,

understanding the different housing

options available, applying for a rental

property and knowing what is required

for ongoing maintenance of the tenancy.

It offers a range of publications, group

programs and advisory services to

hundreds of young people each year.

Get-A-Place mitigates the risk of

homelessness amongst young South

Australians, by enabling hundreds

of young people each year to source

and access affordable housing, and

providing the necessary building blocks

for a successful tenancy. It is a program

concept that has stood the test of time,

despite being created more than two

decades ago.

LearningSYC has been developing and running

alternative learning programs since

2005, working with young people who

were experiencing homelessness and

at risk of completely disengaging from

education. These programs were early

foundations of what was to ultimately

become BOLT East, a place-based

alternative learning program that was

developed and piloted in 2015 by SYC

in partnership with the University of

South Australia (UniSA), Department

for Education and Child Development

(DECD) Schools SA (now Department

of Education) and the Innovative

Community Action Networks (ICAN).

BOLT EAST

The 2015 BOLT East pilot was

considered a resounding success,

with 90% of students completing

a SACE subject (PLP), 30% returning to

mainstream school and 50% returning

to BOLT East in 2016. This led to the

continuation of the program, which

today still operates from the UniSA

Magill campus with an evolved model

that offers the flexibility of 2, 3 and 4

day school weeks for Year 9-11 students.

BOLT East participants had a range

of experiences that lead to their

disengagement from mainstream

school, ie. learning difficulties, bullying,

mental health challenges (depression,

anxiety, social phobias), family issues,

drug and alcohol issues.

The BOLT East model was designed

to focus on the strengths of young

people, building on their wellbeing

and developing their resilience while

incorporating accredited learning

subjects and employability skills

training. It involves a teacher working

in partnership with a case manager

to provide the balance of academic

and wellbeing development.

The partnership with UniSA, which

provides classroom space for the

program at the Magill campus, offers

participants a first-hand connection

with university life and the sense of

belonging in this environment – an

environment they may not have

previously considered accessible

to them.


SYC is able to support more

Australians because we work

in partnership with many.

Support comes in multiple different

forms from individuals, businesses,

the corporate community, schools,

community groups and other

philanthropic organisations. We are

grateful for all the cash and in-kind

donations, time and expertise of

professionals providing pro-bono

services, volunteering and corporates

advocating for our work.

2017

THIRD PARTIES HELPING YOUNG PEOPLE TO STAND ON THEIR OWN #TWOFEET

SYC’s partners, donors and supporters help us to increase our reach and impact – thank you!

Partnerships.

APPEALSThanks to the generosity we received

through our HYPA #TwoFeet Appeals,

SYC was able to provide urgent support

to young people in crisis, in times of

extreme cold and extreme heat. The

appeals also helped raise awareness

about youth homelessness.

INDIVIDUALS

ORGANISATIONS

38

$3,000

200+

$8,000

75

6

15

$11,758

RECEIVED AS CASH DONATIONS

THANKS TO

INCLUDING: ACCESSPAY, ZOBEL FINANCE CENTRE, EY ADELAIDE, BACKPACKS 4 SA KIDS, INFLUENCERS CHURCH, MITCHAM ROTARY CLUB, AI GROUP, ENFIELD MEMORIAL PARK CEMETERY AND MANY MORE!

$121,390

RECEIVED AS IN-KIND DONATIONS GIFTS GIVEN TO YOUNG PEOPLE

WENT TO HYPA HOUSING TO HELP YOUNG PEOPLE STAND ON THEIR OWN #TWOFEET.

4400

$7000+

$22,000RECEIVED THROUGH CASH &

IN-KIND DONATIONS

DONATED TO PROVIDE SUPPORT SERVICES IN

OUR YOUTH SPACE

FOOD, CLOTHING & PERSONAL ITEMS

DONATED BY TELSTRA

DONATED FOR OUR HOUSING FUND

JACKETS & BLANKETS DONATED TO KEEP

YOUNG PEOPLE WARM

SCHOOLS & COMMUNITY GROUPS HOSTED COLLECTION

DRIVES

“I worked with a young woman who was homeless over the Christmas period. She was being put up in a motel waiting and hoping for somewhere stable to live. I gave her one of the handbag donations, filled with hygiene products and make-up. She was absolutely overwhelmed and was in tears when I gave it to her.” Trace-A-Place Case Worker

CHRISTMAS APPEAL

RAISED THROUGH THE HYPA #TWOFEET CHRISTMAS APPEAL AND EOFY APPEAL

$155,000 END OF FINANCIAL YEAR APPEAL


An important aspect of supporting

young people who are experiencing

homelessness, is to have regular

engagement and connection

opportunities. Pizza Days are one of the

ways that HYPA’s Trace-A-Place service

continues to provide this connection.

The opportunity to grab something to

eat provides a welcoming environment

for young people to check in with their

case manager, gain support to deal with

issues relating to alcohol and drug

Since 2012 SYC has designed, built

and purchased housing for young

people experiencing homelessness.

Philanthropic donations and

contributions have played a significant

role in enabling us to do this. This

housing has been provided to young

people who were working towards

their independence and generally

in the age bracket of 17-25 years.

However, another area of our work

that requires housing infrastructure is

our HYPA Homes program, a specialised

residential care program that involves

24/7 care for young people who are

under Guardianship care and not yet

18 years old.

These young people have experienced

significant trauma and instability in their

short lives and require constancy and

security to help them heal. A fundamental

part of providing that is a home that feels

like a ‘real’ home, and is theirs for the

foreseeable future.

While renting homes for this purpose

is a possibility, our preference is to

purchase the homes as this enables

us to provide greater assurance for the

young people in our care, who come to

see the homes very much as their own.

We are very pleased to say that – due

to the generosity and support from

our donors and contributors – we

have been able to purchase two of

the three homes we use in the HYPA

Homes program, one of them during

this reporting period.

What this meant to the young people

is best described in their own words –

their excitement at having a house

bought for them was pure joy that

we all got to share in...

“Wow, this is SO COOL! I can’t believe you bought a house just for us!! I LOVE IT!”

“Now we have room for our table tennis!! This is going to be so much fun living here!”

ADOPT-A-HYPA HOUSING APARTMENT

HYPA Housing is a transitional housing

program, allowing a young person

who is ready to work but at risk of

homelessness, to have a 24-month

lease while they find and maintain a job.

SYC has 39 HYPA Housing apartments

across metropolitan Adelaide. The

program has been strengthened by

the generosity of organisations and

individuals who pay $15,000 per

annum, to adopt an apartment.

Each donor to Adopt-A-HYPA Housing

Apartment, receives a quarterly update

on the tenants they are supporting.

In addition to a number of anonymous

donors, the following organisations

support Adopt-A-HYPA Housing

Apartment:

SHAREE*, HYPA HOUSING

TENANT STORY.Prior to entering HYPA Housing, Sharee*

was temporarily staying with relatives

who had only allowed her to stay

because she had nowhere else to

go at the time. The home was often

overcrowded and eventually Sharee

was told to leave because her relatives

were moving. She found herself with

nowhere to live and had to rely on crisis

accommodation - when it was available.

When Sharee first became a tenant,

she was eager to become involved with

community activities, but struggled to

find something suitable. She eventually

joined a girls’ soccer team, which

helped her to make many new friends,

and increased her self-confidence.

Sharee’s case manager said the stability

that HYPA Housing provided for Sharee

has allowed her to realise her potential.

Partnerships.

STAYING CONNECTED: PIZZA DAYS

STABLE HOUSING FOR YOUNG PEOPLE IN CARE

dependency, grab emergency supplies

if needed and have a connection with

others. While pizza always proves

a popular choice, there are always

other nutritious alternatives available.

Pizza Days have been possible over

the reporting period, because of the

generosity of donations made by SYC’s

partners and supporters.

USED IN THE HYPA HOMES PROGRAM ARE OWNED BY SYC

THIS GIVES THE YOUNG PEOPLE LONGTERM STABILITY AND SECURITY

“Sharee is a young woman with big aspirations and the tenacity to see her plans through. Now that she has stable housing, she is free to focus her energies on her studies, her community and her career goals.” Sharee’s Case Manager

Sharee is now in the last six months of

her tenancy with HYPA Housing and is

working with her case manager to plan

and prepare her exit into private rental,

which she is excited about.

She has applied to undertake a

University Foundation Course in

preparation to study at university

and plans to apply for a part-time job

to give her some extra stability. She is

also very close to completing her night

driving hours so she can apply for her

Provisional Driver’s Licence.

*The name of this young person has been

changed to protect their privacy

THANK YOU to all our donors and

contributors who made this possible.

2 OUT OF 3 HOUSES


QUALITYSYC operates an integrated

management system called the Business

Assurance System, which includes

the management of Quality, Risk and

Safety. The Business Assurance System

provides frameworks to support SYC’s

policies, procedures and practices

to enable the delivery of timely,

appropriate and relevant services

to clients, manage organisational and

operational risk, promote excellence

of operation and to achieve client

satisfaction in a safe manner.

The management of external

Certification and Accreditation

to business relevant standards and

accreditation systems is an important

part of the Business Assurance System.

SYC’s Strategic Risk Register is managed

through a Risk Management Committee,

which meets quarterly.

In November 2017 SYC

was awarded continued

certification of the

Standard ISO 9001:2015

which is the framework

system that supports

other accreditation systems across

the organisation.

The Quality Assurance Framework (QAF)

is a specific performance framework

constructed by the Department of Jobs

and Small Business. It is a requirement

for all Jobactive providers to achieve

and maintain QAF Certification. SYC

was successfully re-certified to this

standard in May 2018.

HEALTH & SAFETYBeing safe at work is more than just

a legal obligation at SYC. The safety

of our employees, volunteers, clients

and other visitors to our sites is of

paramount importance to us. We care

about this because it’s the right thing

to do and because it matters to us, our

people and the people we work with.

Live Well, Be Well is SYC’s Employee

Wellbeing Program and provides

a number of health and wellbeing

initiatives which employees can

access. One of the stand-out activities

in 2017 was the SYC Step Challenge

which proved to be a very engaging

initiative that encouraged participating

staff to increase their physical activity.

In June 2018, all SYC employees had

the opportunity to participate in the

fifth organisational survey, which was

voluntary and anonymous. Organisational

climate surveys have previously been

conducted in 2010, 2011, 2014 and 2015, the

broad objective being to understand the

prevailing mood at SYC. Independent

consultants Pennycuick Consulting

interpreted the results.

Governance and Compliance.

SYC is certified to the National

Standards for Disability Services

for sites delivering the Disability

Employment Services – Employment

Support Services contract. At an

external audit in November 2017,

continued certification was granted.

SYC holds Certificate

level Accreditation to

the Australian Service

Excellence Standards.

This recognises the unique

characteristics of the

Community Services sector.

In the most recent external audit for

this accreditation in September 2017,

SYC was considered to be 100%

compliant to this Standard.

SYC’s Registered Training Organisation

(registered under the Australian Skills and

Quality Authority) is required to comply

with the National Standards for Registered Training Organisations (RTOs) 2015.

SYC is a Registered

Charity with the

Australian Charities

and Not-for-profits

Commission (ACNC)

which is the national

regulator of charities.

2018 SYC EMPLOYEE ENGAGEMENT SURVEY

SAFETY

SYC maintained great results for Lost

Time Injury Frequency Rate (LTIFR)

during the reporting period. Our strong

Safety Management System aims to

prevent incident and injury, manage

hazards and keep lost time injuries low.

SYC works hard to achieve these aims and

we gauge our success by the LTIFR rate.

SYC is performing twice as well as the

national industry standard for LTIFR,

3.35 days compared to 7.7 days. This is

testament to the quality of the work we

do in this area.

91%

92%

97%

91%

92%

OF RESPONDENTS SEE THEIR JOB AS AN IMPORTANT PART OF THE ORGANISATION

OF RESPONDENTS SAY THAT THEY GET A PERSONAL SENSE OF ACCOMPLISHMENT FROM THEIR WORK

OF RESPONDENTS ARE COMMITTED TO HELPING SYC ACHIEVE ITS VISION AND MISSION.

OF RESPONDENTS SAY THEIR TEAM IS CONSIDERATE, SUPPORTIVE & COMMITTED TO ACHIEVING COMMON GOALS

OF RESPONDENTS SAY THAT GENDER IS NOT A BARRIER TO OPPORTUNITIES AT SYC

STAFF SURVEY RESULTS45% EMPLOYEE PARTICIPATION

16MILLION

IN 49 TEAMS280 PEOPLE

OVER

STEPS RECORDED FROM

WITH

SYC LOST TIME INJURY

FREQUENCY RATE

COMPARED TO THE NATIONAL

INDUSTRY AVERAGE

3.35 DAYS

7.7 DAYS*

SYC STEP CHALLENGE

*This data is from Safe Work Australia’s

industry comparison calculator.


BOARD MEETING DATE & TIME

PRESENT BOARD MEMBERS APOLOGIES VENUE

Tuesday, 25 July 8:00am

Mr David Hallett, Mr David Grant, Ms Arabella Branson, Mr Pat Tapper, Mr Paul Di Iulio, Ms Catherine Schultz, Mr Paul Edginton (CEO)

Nil SYC Board Room

Tuesday, 29 August 8:00am

Mr David Hallett, Ms Arabella Branson, Mr Pat Tapper, Mr Paul Di Iulio, Ms Catherine Schultz, Mr Paul Edginton (CEO)

Mr David Grant

SYC Board Room

Tuesday, 26 September 8:00am

Mr David Hallett, Ms Arabella Branson, Mr Pat Tapper, Mr Paul Di Iulio, Ms Catherine Schultz, Mr David Grant, Mr Paul Edginton (CEO)

Nil SYC Training Room

Tuesday, 31 October 8:00am

Mr David Hallett, Ms Arabella Branson, Mr Pat Tapper, Mr Paul Di Iulio, Ms Catherine Schultz, Mr David Grant, Mr Paul Edginton (CEO)

Nil SYC Board Room

Tuesday, 28 November 8:00am AGM and Board Meeting

Mr David Hallett, Ms Arabella Branson, Mr Pat Tapper, Mr Paul Di Iulio, Ms Catherine Schultz, Mr David Grant, Ms Lisa George, Mr Paul Edginton (CEO)

Nil SYC Board Room

Tuesday, 30 January 8:00am

Mr David Hallett, Mr Pat Tapper, Mr Paul Di Iulio, Ms Catherine Schultz, Ms Arabella Branson, Ms Lisa George (via tele-conference), Mr Paul Edginton (CEO)

Nil SYC Board Room

Tuesday, 27 February 8:00am

Mr David Hallett, Mr Pat Tapper, Ms Catherine Schultz, Ms Arabella Branson, Mr Paul Di Iulio, Ms Lisa George (via video and tele-conference), Mr Paul Edginton (CEO)

Nil SYC Board Room

Tuesday, 27 March 8:00am

Mr David Hallett, Mr Pat Tapper, Mr Paul Di Iulio, Ms Catherine Schultz, Ms Arabella Branson, Ms Lisa George, Mr Paul Edginton (CEO)

Nil SYC Board Room

Thursday, 24 April 8:00am

Mr David Hallett, Mr Paul Di Iulio, Ms Catherine Schultz, Ms Arabella Branson, Ms Lisa George (via tele-conference), Mr Paul Edginton (CEO)

Mr Pat Tapper

SYC Board Room

Tuesday, 29 May 8:00am

Mr David Hallett, Mr Pat Tapper, Mr Paul Di Iulio, Ms Catherine Schultz, Ms Arabella Branson, Mr Paul Edginton (CEO)

Ms Lisa George

SYC Board Room

Thursday, 28 June 8:00am

Mr David Hallett, Mr Pat Tapper, Ms Catherine Schultz, Ms Arabella Branson, Ms Lisa George, Mr Paul Edginton (CEO)

Mr Paul Di Iulio

SYC Board Room

SCHEDULE OF BOARD MEETINGS

NAME POSITION COMMITTEE MEMBERSHIPS

Mr David Hallett Chairperson Member of Finance, Audit & Risk Committee, Governance Committee and Growth & Assets Committee

Mr David Grant* Board Member *Until November 2017

Member of Governance and Growth & Assets Committees

Ms Arabella Branson Board Member Chairperson of Governance Committee, member of Finance, Audit & Risk and Fundraising Committees

Mr Paul Di Iulio Board Member Member of Growth & Assets, Digital Transformation, Governance and Fundraising Committees

Ms Catherine Schultz Board Member Chairperson of Finance, Audit & Risk and Growth & Assets Committees and member of Digital Transformation Committee

Mr Pat Tapper Board Member Chairperson of Digital Transformation Committee and member of Finance, Audit & Risk Committee

Ms Lisa George* Board Member *Effective November 2017

Member of Governance Committee

Mr Paul Edginton Board Member, Company Secretary and CEO of SYC

Member of all Board Committees

BOARD MEMBERS & ROLES 2018

Board Meetings and Committees.


DAVID HALLETT CHAIRPERSON

CATHERINE SCHULTZ BOARD MEMBER

EXPERTISE IN:

Management Governance

Marketing Property Development

JOINED SYC BOARD IN

JOINED SYC BOARD IN

JOINED SYC BOARD IN

Runs her own Management Consultancy business

Board Members.

2006

2007

2012

COMMERCIAL EXPERIENCE IN AUSTRALIA & ABROAD WORKING AT THE EXECUTIVE, CEO & BOARD LEVEL

IN ADDITION TO HIS ROLE WITH SYC, MR HALLETT IS

CURRENTLY SERVES:

Executive Director of Hallett & Co Pty Ltd, Hallett Consulting & Halland Investments Pty Ltd

Law Society of SA

Lifetime Support Authority Board (Board Member & Chair of Applications & Rules Committee)

SA Heart Foundation Local Advisory Committee

Oakbank Racing Committee

Principal Consultant to Halation Agency Pty Ltd.

ARABELLA BRANSON BOARD MEMBER

Chairperson of Governance Committee and Member of Finance, Audit & Risk Committee

Practised Commercial Transactional & Advisory Law

Nine years at a specialist SA corporate and commercial law firm

MS BRANSON HAS ESTABLISHED HER OWN COMMERCIAL ADVISORY LEGAL PRACTICE

CURRENTLY SERVES:

Aquinas College Council

Institute of Company of Directors

Chartered Accountants Australia and New Zealand

CHAIRPERSON OF

DAVID GRANT BOARD MEMBER*

JOINED SYC BOARD IN 1995

Member of Governance, Growth & Assets and Corporate Health & Safety Committees

EXPERTISE IN:

Occupational Health, Safety & Welfare

Injury Management

Human Resources

Workers’ Compensation

LED A TEAM EXTENDING THROUGHOUT

Australasia

Middle East

Africa

PREVIOUSLY

Health, Safety and Environment Manager with Ensign International Energy Services

FOR 15 YEARS

15 YEARS

30 yearsexperience in the services industry

Treasurer of the Board

Finance, Audit & Risk Committee

Growth & Assets Committee

PAUL EDGINTON CHIEF EXECUTIVE OFFICER AND BOARD MEMBER

JOINED SYC IN 2002

Transformed SYC from a small community based, SA centric, youth services organisation to a market-leading innovator and provider of human services, operating nationally and working with people of all ages.

CEO SINCE 2004

2014 Macquarie David Clarke Social Innovation Fellowship Recipient

USA Study Tour

UK Study Tour

Harvard Business School – Strategic Perspective in Non-Profit Management Graduate

New Zealand Study Tour

UK, Switzerland & Germany Study Tour

Stanford University Business School – Leading Change and Organisational Renewal

Stanford University Philanthropy and Civil Society Non Profit Management Institute – Leading Social Change in Turbulent Times

GLOBAL EXPERIENCE

QUALIFIED IN

BA COMMUNICATION,

CDC DIP,

FAICD

2010

2012

2012

2014

2015

2017

2018

*Until November 2017

MEMBER OF DIGITAL TRANSFORMATION COMMITTEE


Organisational Structure.

PAUL EDGINTON CHIEF EXECUTIVE OFFICER

• Human Resources

• Industrial Relations

• Payroll

• Health and Safety

• Quality

• Risk

• Finance

• Property and Assets

• Home Focus Area

• Learning Focus Area

• Justice Focus Area

• Working Focus Area

• Communications

• Marketing

MARK HOFFMAN-DAVIS DIRECTOR FOR WORK

RUTH GILLIES DIRECTOR OF PEOPLE & CULTURE

SIMON MATTHEWS DIRECTOR OF FINANCE

LIZ O’CONNELL DIRECTOR FOR YOUNG PEOPLE & PRACTICE

DIRECTOR FOR HOME, LEARNING & JUSTICE

JANICE HOAD DIRECTOR OF COMMUNICATIONS & MARKETING

PAUL DI IULIO BOARD MEMBER


Director Swan Gourmet Catering

Deputy Chair East Waste

SANFL League Director

Growth & Assets Committee

Digital Transformation Committee

Fundraising Committee

MEMBER OF

PRESIDENT OF NORWOOD

FOOTBALL CLUB

LISA GEORGE BOARD MEMBER


GLOBAL HEAD, MACQUARIE GROUP FOUNDATION

MASTER OF PUBLIC POLICY, HARVARD UNIVERSITY

EXPERTISE IN:

Philanthropy

Non Profit Sector

Strategy Consulting

GLOBAL EXPERIENCE

Background in civil engineering

Career in local government

OVER 25 YEARS AT CAMPBELLTOWN C

Annual Report. - SYC...SYC’s brainchild, an idea borne out of our My First Job initiative from...

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