Annual Report - snapn.org · Annual Report January 1 ... SNaP fees have remained unchanged since...
Transcript of Annual Report - snapn.org · Annual Report January 1 ... SNaP fees have remained unchanged since...
Support Network at Penn National Neighbors who care...and help.
Support Network at Penn National—Providing services
and support through an extensive network of volunteers and
preferred providers and access to essential educational and
informational resources, thereby enabling members to main-
tain the quality of their lives and enjoy the advantages of
living in a caring community.
Annual Report
January 1 — December 31, 2016
A Message from the President
I would like to thank our members, volunteers, and friends of the Support
Network at Penn National for a very successful 2016.
SNaP had a very busy year assisting members with home repairs, transpor-
tation requests, personal assistance, grocery shopping, and computer assis-
tance. In addition, we held several activities and programs of interest to
members and the community.
The following pages detail the activities, programs and assistance provided
by volunteers and preferred providers throughout the year. The organiza-
tion’s financials for the year, as well as our 2017 budget figures, are also
detailed.
I encourage everyone to talk with your neighbors about your experiences with SNaP and encourage
them to join and volunteer.
Jay Hunter, President
2
Past Presidents
Alvin Poppen
Richard Kiel
Donald Weber
Marilyn Ross
Roland Foster
Another year has come and gone and SNaP continues to change the aging experi-
ence for many in our community. The Board of Trustees and I continuously strive
to meet the needs of our members and community while providing the best possible
service and programs that are relevant to each of them. I am privileged to have
served another year as your Executive Director and I look forward to our celebrat-
ing our 10th Anniversary in 2018. — Warm regards, Donna Crissman
SNaP Officers
Jay Hunter, President
Roland Foster, Vice President and Web Master
Rosina Saitta, Secretary
James Hilmer, Treasurer
Trustees
Don Gracyalny
Susan Pape
Robert Schaefer, Jr.
Don Schleef
Donna Crissman, Executive Director
From the Executive Director
3
At the close of 2016, member households totaled 156. Newcomers to Penn National have chosen to
join SNaP before or soon after moving into their homes, allowing them to take advantage of services
and benefits immediately. Family and neighbors are important and so the relationship building within
the community begins, and SNaP is a part of that.
Residents who have lived here 20 years or so have realized the importance of having SNaP in the
community. They are joining SNaP because they need some help every so often with home mainte-
nance and transportation. And former members continue to “rejoin” after a brief absence.
Memberships and Renewals
General Membership—$250
Single Resident Membership—$200
Supported Membership —$150
Our membership fees per household are considerably lower than those of similar organizations
nationwide. Our fees are per household, for one year from the date enrolled. The best news is that
SNaP fees have remained unchanged since 2008, thanks, in part, to memberships.
With increased membership and the continued high rate of renewals, SNaP has continually demon-
strated value to the community, and the services offered have made a difference in the lives of our
members and our community.
However, with each passing year, members sell their homes and move to other communities to be
closer to their children, to local retirement homes, or pass on to the next life, keeping our member-
ship total about the same, even with new memberships. In order for SNaP to continue as a viable
entity in Penn National, our membership and volunteer pool need to increase substantially.
4
156 household memberships
16 new memberships
67 volunteers
83 preferred providers
8 newsletters published
29 get well, sympathy, and thank you cards sent
1 presentation in Gettysburg by Executive Director
1 article “SNaP: What It Is and Isn’t” by Roland Foster
9 social, educational, and wellness programs
3 wellness programs co-sponsored with White Rock, Inc.
1 first ever SNaP auction
1 SNaP video “Members Tell Their Story” - production
began
In addition, SNaP held their yearly membership meeting, pecan
sale, and annual fund drive.
Year End Statistics
5
Programs and Fundraisers SNaP offers, co-sponsors, supports, or high-
lights programs and events in our local area, and
makes information and other services available
to members and the community via SNaP’s
newsletters, web site and email.
In 2016, SNaP held several social and educa-
tional events designed to inform, enrich lives,
and strengthen friendships. Our fundraisers
were very successful because of member and
community support.
Annual Membership Meeting
Pancake Breakfast
Community Night—Dining at Hoss’s
Steak and Sea Restaurant
Auction
A Totem Pole Playhouse Evening
Wine Tasting
Pecan Sale
Annual Fund
Photos by Donna Crissman
Wine Tasting Preparation
Totem Pole Group
Auction Team
Coloring and Chocolate at the Grove Family Library
6
In 2016, the SNaP office recorded 384 telephone requests for services. While a majority of the
requests were for transportation and home maintenance, there was an increase in requests for per-
sonal services and computer assistance and a decrease in requests for caregiver relief.
The “Information” and “Other” categories refer to calls that did not fall into a specific category, but
required a response by the Executive Director. Requests and inquiries came from members and
non-members. These requests varied and included, but were not limited to, recommendations for a
CPA, cleaning service, meals, hospice information, contacts within the community, and home care
support, to name a few.
Co-Sponsored Programs
You Call—We Respond
The information that follows reflects the diversity of requests to which the volunteers, preferred
providers, and the Executive Director responded.
It takes many individuals a number
of hours to plan, promote, and
present these events. Thanks to
the Board of Trustees and the
many volunteers for helping make
our sponsored and co-sponsored
events a success and well
received by our members and the
community.—Thank you
White Rock Realty, Inc. and SNaP co-sponsored the fol-
lowing informational Summit Health programs.
“Managing Your Health”
“Managing Arthritis”
“Vascular Disease”
The graphic on the following page reflects the types of calls to the SNaP office for service and
the percentages. The number of requests responded to by volunteers, preferred providers, and
the Executive Director are reflected in the box below the graphic.
Home Maintenance is the most requested service with 51 percent of the calls.
Transportation is the second most requested service with 27 percent of the calls.
Information and Personal Services requests accounted for 13 percent of the calls.
7
You Call—We Respond (continued)
Of the 385 service requests, 116 were responded to by preferred providers and 238 by volunteers.
The Executive Director directly responded to 31 requests from members and non-member residents.
The Executive Director also provided information to local residents about SNaP, as well as to local
business owners who eventually became preferred providers.
Volunteers made 105 round trips to transport members to various appointments and assisted mem-
bers a total of 238 times with home maintenance, computer and other technology problems, and
personal services. They assisted members in a wide variety of ways, often responding to requests
immediately or within 30 minutes.
Some of the tasks performed by our competent volunteers included: solving sometimes complicated
computer, printer, or email problems; reprogramming television remotes; programming new cell
phones; and making the computer, I Pad and cell phone communicate with each other. They
replaced smoke alarm batteries, smoke alarms, electrical outlets, a garage light timer, furnace filters,
and washers in faucets. They watered plants, set mouse traps, shopped for groceries, turned off the
gas pilot light in a furnace, installed grab bars, installed a new shower head, hung a house sign and
a flag pole holder, wrote checks and balanced the checkbook, replaced bed slats, spliced a wire in a
breathing machine, and many other jobs too numerous to list.
8
How We Helped
Our sincere thanks to all of our volunteers who are so
generous with their time and talents.
Not reflected in our requests for service, but worth a
special mention here, is that a volunteer continues the
regular schedule set up last year with a non-driving
member to meet all the member transportation needs.
A weekly date was set and trips were combined when
possible for medical appointments, grocery shopping,
vet visits, and other personal services.
This arrangement works very well and makes a differ-
ence in the lives of both the member and the volunteer.
A Bond Is Formed
Preferred Providers responded to 116 requests that required their specialized skills. They cleaned
furnaces, inspected and repaired roofs, repaired or replaced appliances, replaced faucets, painted,
installed water heaters, cleaned windows and tinted windows, moved furniture, removed snow, in-
stalled new shelving, cleaned decks, trimmed trees, installed shrubs, tested for radon and installed a
mitigation system, detailed vehicles, installed new blinds, and many other jobs requiring their profes-
sional skills.
Thanks to our local businesses who responded to our needs in a timely manner, completed the
requests, and provided the services at reasonable costs.
9
How We Helped (continued)
Contributions The SNaP Board of Trustees, Executive Director, and members thank the following individuals and
businesses for their generous contributions to SNaP during the year and to the Annual Fund. We
also thank the individuals who contributed anonymously throughout the year.
Mr. and Mrs. Walter Heiss
Mr. and Mrs. Jerry Bellows
Mr. and Mrs. James Hilmer
Mr. and Mrs. Keith Forsythe
Mr. and Mrs. Peter Flurey
Mr. and Mrs. William Graham
Ms. Alice Moyer
Ms. Cindy Woofter
Mr. Gary Barnum (Trust)
Mr. and Mrs. Donald Gracyalny
Mr. and Mrs. John White
Ms. Donna Crissman
Mr. and Mrs. David Wells
Mr. and Mrs. Robert Schaefer, Jr.
Mr. and Mrs. Neil Brown
Ms. Kathryn Miner
Mr. and Mrs. Donald Schleef
Mr. and Mrs. Richard Pottinger
Mr. and Mrs. Daniel Whaley
Mr. and Mrs. Norman Harper
Mr. and Mrs. John Finamore
Mr. and Mrs. Richard Kiel
Mr. and Mrs. William Curran
Mr. and Mrs. Jay Hunter
Mr. and Mrs. Roland Foster
Ms. Caren Rasmussen
Ms. Anna Jacob
Mr. David Peterson
Ms. Gloria Alamo
Ms. Carol Mohler
Ms. Carol Ripper
F&M Bank
In honor of Dick Kiel’s 90th
Birthday
Don Weber
Alice Moyer
Preferred Providers
Mr. Richard George
Radon Protection Services
Marvin’s Appliance Repair
Maria’s Transport
SNaP is designated by the IRS as a 501(c)(3) charity, so that chari-table gifts to SNaP are entirely tax-deductible. Membership fees are also deductible to the extent they exceed the value of services received — always consult your tax advisor.
10
Form 990-EZ—Return of Organization Exempt From Income Tax for 2016 will be filed with the IRS and posted on our
web site.
Prepared by
James Hilmer, Treasurer
2016 Budget and Expenses
11
Prepared by
James Hilmer, Treasurer
2017 Budget
Executive Director
717-352-2612
email: [email protected]
web site: www.snapn.org
Support Network at Penn National
3872 Alfalfa Lane
Fayetteville, PA 17222