Annual Report - Community Business Bureau · Annual Report 2014/15 5 Chairperson’s report CBB’s...
Transcript of Annual Report - Community Business Bureau · Annual Report 2014/15 5 Chairperson’s report CBB’s...
Annual Report
CBB
2 CBB the not4profit people
About this report
Statement of intent
CBB plays an integral role in the Not for Profit
sector achieving its social objectives.
We do this by being a leading social enterprise
providing personalised, professional services to
Australian Not for Profits.
Our values
CBB staff will always be ethical in our dealings
with clients and stakeholders. We shall offer and
deliver services in a manner which reflects strong
commitment to the following values:
» Respect
» Integrity
» Service
» Empowerment
Throughout 2014/15 we had many conversations
about Not for Profit sector (and our own)
sustainability; sustainability through partnerships,
sustainability through increased efficiency and
effectiveness and sustainability through thinking
about and planning for the future.
So for the 2014/15 Annual Report, it made
sense to us to wrap up everything we have
been working on and talking about into one key
theme: creating pathways to sustainability.
In this report you will read about how we
have been fulfilling our core purpose through
partnering with Australian Not for Profits to
achieve sustainability – from helping them attract
and retain staff by salary packaging, to examining
their branding and positioning to attract service
users, to funding programs designed to create
social impact (there is a lot more, but we only
have one page!)
2015 marked the 20th year CBB has been in
existence and we are in no way ready to slow
down. We look forward to sharing our journey
with you as we continue to work with Not for
Profits around Australia and focus on creating
pathways to sustainability.Use your smart phone to download a free QR
reader and you can scan the codes throughout
this publication for additional content.
Scan to view our
2014/15 Annual
Report online
Annual Report 2014/15 3
Contents
Meet the Board
Chairperson’s report
CEO’s report
Highlights of the year
Creating pathways to sustainability
CBB community development
CBB salary packaging
CBB organisational sustainability
04
05
06
08
10
14
18
19
4 CBB the not4profit people
Meet the Board
Board Director
Barry Phillips
Finance & Audit
Committee Member
Chairperson
Aaron Chia
CEO/Public Officer
Michael Dawson
Elizabeth Davis
Board Director
Deputy Chairperson
Finance & Audit
Committee Member
Gregg Ryan
Convenor - Finance & Audit
Committee Member
Treasurer
Jody Bund
Diana Blundell
Board Director
Kaye Smith
Board Director
Matt Lloyde
Board Director
Annual Report 2014/15 5
Chairperson’s report
CBB’s new strategic plan sees our previous Vision
and Mission combined into a ‘Statement of
Intent’ which clearly defines CBB’s role as a key
stakeholder in, and contributor to, the Not for
Profit sector:
I look forward to the coming year as CBB
continues on its journey and I would like to thank
our Board members for their hard and valuable
work at Board and Committee meetings, our CEO
Michael Dawson, his management team, and
every member of staff for another year of solid
management, growth and success.
Aaron Chia
CBB Chairperson
This year was as hectic, challenging
and rewarding as ever. 2012/13 saw the
consolidation of CBB foundations to move
forward. In 2013/14 we had to make critical
choices about our future and in 2014/15
we continued our evolution into a modern,
technology-enabled, personalised provider
of professional services to the Not for Profit
(NFP) sector.
We have been working this year on some of the
detail to be responsive to our clients’ needs by:
» being modern and progressive;
» being innovative and at the leading edge;
» establishing the diverse range of services and
products which the sector has told us it needs;
as well as
» developing personalised services which may be
enabled through technology.
To guide us and keep us on track through a large
number of potential disruptions and distractions,
we spent many valuable hours consulting with our
clients, external stakeholders and staff to develop
the 2015-2018 Strategic Plan.
“CBB plays an integral role in the Not
for Profit sector achieving its social
objectives. We do this by being a leading
social enterprise providing personalised,
professional services to Australian
Not for Profits.”
In this plan we have recommitted to our
long-standing ambitions and core business,
but with new approaches and developments
focusing on sustainability and capacity
development for CBB and our clients.
Scan to view our new Strategic Plan
6 CBB the not4profit people
Throughout the year it has been rewarding
to keep asking ourselves, “Why are we doing
this?” and “Is it what we need or want to
keep doing?” We no longer do things just
because we always have – our desire is to
move with the times, innovate and find new
ways of creating value for our clients as we
look to the future.
A major aspect of this future thinking has been to
develop a clear picture of what we can or need to
do to assist organisations to be effective, efficient
and sustainable. We have spent time considering
how can we help organisations to do what they
do as well as possible whilst simultaneously
building our own resources and capacity to grow
our impact through our Community Development
Program (see page 14 for more on this).
Some of the highlights of the year have been:
» More market research, building on the work
we did the previous year, to ensure we are
responsive to sector needs.
» Expansion of the successful Community
ExecNet breakfast series into Perth and Darwin
and building our commencement of these
events in Brisbane and Adelaide, as we commit
to being truly a national enterprise.
» Laying the groundwork for a more customer-
oriented, modern website and a new brand,
which will be rolled out in 2015/16.
» Planning our 21st birthday celebrations coming
soon in 2016.
“We no longer do things just because we
always have – our desire is to move with the
times, innovate and find new ways of creating
value for our clients as we look to the future.”
CEO’s report
Scan to view Interview with the CEO video
Annual Report 2014/15 7
Giving back to community through our
Community Development Program has included
several grant-giving rounds as well as highlights
such as:
» Our fifth NFP executive salary survey.
» The SpaceMatch project which saw us receive
a Community Benefit SA grant to enable us to
help a small or start-up community service.
» BoardMatch – has continued to be well utilised.
» We joined the Micro Enterprise Project to
support micro social enterprises.
» CBB’s management team maintained volunteer
contributions to several Boards.
Our commitment to long-term, values-based
business partnerships has also continued and
again been fruitful with the development of new
relationships with Statewide Super and Beyond
Bank Australia.
Further details and clients’ stories will be included
in the pages which follow – we hope you enjoy
them.
May I again thank all our clients for allowing CBB
to work and partner with you, our dedicated
staff for fulfilling the CBB vision, voluntary Board
members for ensuring we stay on track, and our
business partners for supporting our purpose – it
has again been an exciting and fulfilling year.
I look forward to our 21st anniversary and a
milestone year for CBB in 2016.
Thank you,
Michael Dawson
CBB CEO
» Continuation of our sponsorship of the SACOSS
Treasurer’s Breakfast – an event which is
so important to our SA-based clientele and
demonstrates our commitment to the Council
of Social Service network in which we also
partnered with NTCOSS and WACOSS.
» As a long-standing and successful social
enterprise, again we helped judge and
sponsored the Social Enterprise Awards, run
by Social Traders.
» Continued growth of our marketing consulting
practice, which our clients have enthusiastically
taken up.
» Partnering with over 20 new salary packaging
client organisations – more than in any other
year so far.
» Successful continuation of our foray into the
Northern Territory through the provision of
more salary packaging and consulting services
to NT-based NFPs.
» Continued support of small and remote
community services by giving access to
(probably otherwise unattainable) salary
packaging services.
Internally and thus without significant external
visibility we have:
» Taken great pride in maintaining the standards
set by our ASES accreditation in 2013/14.
» Put in place and committed to new Board
governance practices as we model the advice
we are often asked to provide our clients.
» Along the same theme, we have further
adopted our commitment to skills-based Boards
and brought in two new Board members
whose skills complement those of the existing
team.
» Our biannual staff culture survey was
completed and gave rise to new ideas.
8 CBB the not4profit people
Embrace the change:
Getting your people on
board is our second
HR ExecNet for the
year, where we hear
from ECH’s Darren
Birbeck and CBB’s
Dominic Lagana.
Our very first staff
Charity Champions
event raises $560 for
Cancer Council SA.
We say “Hello, Perth!”
and host our first
Community ExecNet
Perth. The topic is
Mergers, collaborations
and partnerships in the
NFP sector. Sue Ash of
Uniting Care West and
Peter Rutter of Beyond
Bank Australia share
their wisdom.
We award a scholarship
to Gail Harding,
Director of Nursing
at Wheatfields Inc, to
attend the Elder Abuse
Conference in Perth.
Highlights of the year
Community ExecNet HR
We host our first HR
ExecNet for the year,
Hot IR topics for NFP
HR practitioners, with
special guest speaker
Michael Pegg from
Jobs Australia.
As part of our focus on
Not for Profit Boards,
we sponsor the Gala
Dinner for the Better
Boards Conference,
held in Adelaide.
JULY 2014 AUGUST 2014
Community ExecNet
We’re talking
technology at
Community ExecNet
Adelaide, with
Connecting Up’s Anne
Gawen and R&G
Technologies’ Tony
Nissen headlining NFP
people partnering with
technology.
SEPTEMBER
2014
OCTOBER
2014
NOVEMBER
2014
Scan to view our Attraction and Retention Report
Annual Report 2014/15 9
We launch the
2015 Attraction
& Retention: NFP
Executives report at
HR ExecNet. Our Senior
HR Consultant Andrea
Collett and UniSA’s Dr
Gerry Treuren share
their knowledge on
attracting and retaining
NFP staff.
The Social Enterprise
Awards recognise
social entrepreneurship
at its best and CBB is
again proud to be an
event sponsor.
CBB is pleased to
award our third
conference scholarship
for the year to Kate
Ganley, Executive
Officer of NT Friendship
and Support, to
attend the NTCOSS
Conference 2015:
Tough Times, Hard
Decisions, Strong
Sector, bring held in
June in Alice Springs,
We celebrate 10 years
since the first Keith
Fulton Memorial
Scholarship was
awarded to participants
in the Leaders Institute
SA’s Governor’s
Leadership Foundation
(GLF) course.
Social impact was
on the agenda for
Community ExecNet
Adelaide, with guest
speakers Anne-Marie
Elias (The Collective
NSW), Kate Simpson
(Together SA) and
Sandra Robinson
(Community Centres
Statewide Super
becomes an Annual
Partner of CBB. As
an industry fund,
Statewide are profit-
for-members, making
them a natural partner
for CBB and the Not for
Profit sector.
SA).
Lisa Bowes of
Minda wins the
CBB scholarship to
attend the SACOSS
2015 Hardship
and Affordability
Conference.
Staff dug deep at
our second Charity
Champions fundraising
event, the Mad
Hatter’s Tea Party,
raising $526.05 for
Dhanbarrun Limited,
an amount which
was then doubled
by our Community
Development program.
Community ExecNet
Darwin makes its
debut with hot topic
Pathways to NFP
sustainability in the
NT. We hear from Janet
Hanigan (Department
of the Chief Minister),
Mark Diamond (ARRCS)
and CBB’s Wayne
We help delegates ‘sow
the seeds of something
great’ with our
sustainability tree
at the Connecting Up
conference in Adelaide.
FEBRUARY
2015
MARCH
2015
MAY
2015
APRIL
2015
JUNE
2015
CCI Trade Day
Our team got along to
the CCI Trade Day to
support our Corporate
Partner CCI Group
Purchasing.
Turner.
NT.
10 CBB the not4profit people
Creating pathways to sustainability
MIFSA is a community-based, Not for Profit organisation
delivering a range of services for people affected by
mental illness, carers and the community.
At MIFSA we talk about ‘sharing the journey’, which means walking
alongside people in their recovery and carer journeys. It means
planning as well as delivering services together and creating spaces
and opportunities to share experiences, learn from each other, achieve
goals and develop ongoing support systems.
MIFSA also works in partnership with other organisations. Like MIFSA,
collaboration is important to the team at CBB as they work to support
organisations like ours that are committed to social justice.
MIFSA has benefited from CBB’s professional business advice and
financial support through ‘go casual for a cause’ donations. Our
partnership with CBB also allows our employees to maximise their
income and tailor their salary packaging to suit their needs.
www.mifsa.org.au
MENTAL ILLNESS FELLOWSHIP OF SOUTH
AUSTRALIA (MIFSA) Transforming Lives with the Help of CBB.
Since 2011, VisAbility has partnered with CBB to provide
a range of salary packaging benefits to its employees. A
respected Not for Profit which also owns and operates
Guide Dogs WA, VisAbility is a diverse organisation with
occupations ranging from therapists and professional
staff to skilled support staff.
Through its partnership with CBB, VisAbility has
been able to attract and retain a quality allied health
workforce, a factor which is increasingly important to
remain sustainable in an ever-changing disability sector.
More than ever, VisAbility needs to be an employer
of choice for employees across a range of specialisms
including occupational therapy, social work, orthoptics
and orientation and mobility.
Through investment in allied health staff, VisAbility
can offer a comprehensive range of therapy services
to children and adults, and help people in Western
Australia with vision impairment or disability to reach
their goals and improve their mobility and independence.
www.visability.com.au
VISABILITY
CBB services used
CBB services used
salary packagingcommunity development
salary packaging strategic consulting
Annual Report 2014/15 11
CBB services key to organisation’s sustainability.
Located in Broken Hill (NSW), Silverlea Early Childhood Services Inc provides both
educational and therapeutic programs to children aged birth to six years with
diagnosed developmental delays and disabilities. The organisation aims to positively
affect the quality of life of those children and their families through the provision of
direct services, community education and advocacy.
Since 2013, Silverlea Early Childhood Services Inc has been partnering with CBB
in order to build the sustainability of the organisation, allowing us to plan for the
changing landscape under the NDIS and enhance our current structure. CBB has
provided a range of professional services including strategic planning, cost analysis,
NDIS readiness consulting structural reviews, and marketing and graphic design whilst
also providing salary packaging for our staff.
Silverlea Early Childhood Services Inc has a long history of support and care for
children and families in the local area, and through collaboration with CBB, we will
continue to provide our valuable services well into the future.
www.bhearlyintervention.com.au
SILVERLEA EARLY CHILDHOOD SERVICES INC
“Silverlea Early Childhood Services Inc has
been partnering with CBB in order to build the
sustainability of our organisation, allowing us to
plan for the changing landscape under the NDIS
and enhance our current structure.”
Nothing stops us from
getting to our clients
(last hire vehicle available).
CBB services used
salary packaging
marketing
strategic consulting
12 CBB the not4profit people
Baptist Care has valued its working relationship with CBB.
In recent times this partnership has seen us move our staff salary packaging Fringe
Benefits across to be managed by CBB. Baptist Care’s goal is to be a premier
workplace for staff and having a provider like CBB, where we can be confident our
staff are going to experience a stress-free service, is vital to us.
Recently we also engaged CBB to help us recruit a new HR Manager; this was a very
helpful process using their HR expertise around identifying the right applicant and
assisting with interviews. The HR Manager’s role is vital to Baptist Care’s day-to-
day operations and CBB’s provision of a profiling tool was very useful. We have also
valued how CBB has contributed to the community sector with various workshops
such as Lean Management and fundraising training, which Baptist Care has attended.
www.baptistcaresa.org.au
BAPTIST CARE SA
“The HR Manager’s role is vital to Baptist Care’s
day-to-day operations and CBB’s provision of a
profiling tool was very useful.”
Creating pathways to sustainability
Baptist Care HR team
Left to right: Glenn Grant
(WHS Manager), Melissa
Furtado (HR Manager) and
Danielle Penley (HR Advisor).
CBB services used
salary packaging
HR
Annual Report 2014/15 13
With the introduction of the National Disability Insurance Scheme
(NDIS), ensuring our sustainability has been high on Down Syndrome
SA’s agenda for some time.
The NDIS brings with it increased competition, as individuals with disability (and/or
their carers) will have choice when it comes to who will be providing them with their
support services. We think that this is a wonderful thing; it does bring challenges,
however it also presents opportunities for our organisation.
One of the things that we identified needed urgent attention was our public face,
that is, how we communicate our message to our audience. We knew that we
needed to get proactive about building our profile and strengthening our position
as a leading provider of support services to people with Down syndrome and other
chromosomal disorders.
Through a Government-funded project we were fortunate to be able to access
assistance from CBB’s marketing consulting team to help us with our brand
messaging and positioning. The team ran an inspiring, thought-provoking and
practical workshop for us which helped us to gain clarity on our ‘voice’. Together we
came up with strong brand messages which we are using to this day, to great effect.
Following the workshop we engaged the CBB team to help us with writing some of
our marketing materials, including our website, to ensure that we were positioning
ourselves as favourably as possible. We couldn’t be happier with the results.
The process we have undergone with CBB has been underpinned by a strong sense of
partnership and collaboration. The team understands our organisation, is entrenched
in the sector and is thoroughly supportive of our work. The Not for Profit sector can
only benefit from the support of organisations like CBB.
Maureen Lawlor
Chief Executive Officer, Down Syndrome SA
www.downssa.asn.au
DOWN SYNDROME SA
CBB services used
marketing
14 CBB the not4profit people
CBB community development
If you know about CBB then you’ll know that
we channel our surplus funds back into our
Community Development Program.
Through this program we are committed to pledging
our surplus funds and resources towards activities
that in 2014/15 included:
» The CBB Community Development Grants;
» bursaries and scholarships to selected conferences
and courses available to Not for Profit employees;
» matching donations to registered charities on
Givematcher;
» donating $5 from every ticket sold to our
Community ExecNet breakfast series (which is
then matched by funds from our Community
Development Program) to a local charity;
» employee volunteering and fundraising;
» donating our time to sit on Not for Profit Boards
and Committees;
» contributing to the collective impact movement
through our position as a founding partner of
Together SA;
» connecting a small community service with office
premises through our SpaceMatch project; and
» matching up Not for Profit Boards and individuals
through BoardMatch.
Here we provide you with a snapshot of how we
helped the Not for Profit sector in 2014/15.
Our total Community
Development Program
contribution for 2014/15(20.4% increase from 2013/14)
Our national grants program
In 2014/15 we distributed $28,968 in cash grants
to nine Not for Profit organisations throughout
Australia. Tables 1, 2 and 3 outline the recipients
and how they used the funds.
Data StartUp Grant – August 2014
Established in 2013, the CBB Data StartUp Grants
are awarded to Australian community sector
organisations who want to manage their data
better through the implementation of a customer
relationship management system (CRM). Successful
applicants have the opportunity to work with our
award-winning database partner, Community
Data Solutions, to scope, design and deliver a
custom CRM system for their organisation.
General grant round #1 – December 2014
Our first major grant round for the year was a general
grant round open to all Not for Profits from all sectors
across Australia. Three successful applicants
shared in almost $9,000 of grant funding.
General grant round #2 – March 2015
CCI Group Purchasing got behind our second round
of grants, contributing $3,000 to the funding pool.
$12,000 was distributed amongst four
deserving organisations.
$212,377
$176,386
$145,218
2012/13 2013/14 2014/15
Our Community Development contributions:
A comparison over three years.
Annual Report 2014/15 15
Table 1: Data StartUp Grant – August 2014
Who received the grant How it was put to use
Hope Connect (NSW) Development of a CRM to enable electronic data collection and track
client outcomes.
SCOPE (QLD) Development of a CRM to enable a more comprehensive membership
management process and an increase in member stakeholder
engagement.
Table 3: General grant round #2 – March 2015
Who received the grant How it was put to use
Paperworks Inc (ACT) Producing and packaging organic seeded paper for sale to the
Canberra tourist market. Paper is manufactured by disadvantaged
people working within a social enterprise and will assist Paperworks
Inc to compete in the commercial tourist market.
Glenhaven Family Care
(TAS)
The ‘Community Kitchens’ program, which will develop vulnerable
families’ skills and knowledge around healthy eating, nutrition, low
cost and healthy meals, cooking and budgeting.
Project Respect (VIC) Lessening disadvantage, harm and trauma experienced by women
in the sex industry (including women who have been trafficked), by
providing appropriate, accessible and engaging information in relation
to the law, health, violence, finance, immigration and other issues and
the services and supports available to them.
Aboriginal Literacy
Foundation (VIC)
The ‘Aspire’ program which will bring together 30 Indigenous girls
aged between 10 and 18 years for weekly educational and mentoring
sessions at Library at The Dock in Docklands, Melbourne. The program
aims to increase the literacy and numeracy of the girls, as well as
increasing their school attendance rates and general academic results.
Table 2: General grant round #1 – December 2014
Who received the grant How it was put to use
Down Syndrome SA (SA) To create an advisory council made up of 6-8 adults with Down
Syndrome, trained in self advocacy, to be the voice of people with
Down Syndrome.
SEE-Change Inc (ACT) The Curtain Retrofit Pilot Project which will install repurposed curtains
in vulnerable people’s homes to improve energy performance and
living conditions.
Wongan Community
Care Inc (WA)
To provide an intensive educational program to families with children
with special needs and disabilities in rural WA.
Scan to view our Community Development Youtube video
16 CBB the not4profit people
CBB community development
Scan to find out more about Givematcher
Doubling our impact with
givematcher.com.au
In March 2013 we were introduced to
Givematcher, an innovative online donations
platform that gives charities the opportunity to
have any donations made to them matched by a
contributing organisation. CBB jumped on board,
and up until the end of this financial year we
matched $8,958 in donations to 24 Not for
Profits, effectively giving them $17,916.
www.givematcher.com.au
Casual clothes = charity support
The team at CBB go casual for a cause on the
last Friday of each month. Gold coin donations
were collected and matched by our Community
Development Program for:
» Tanunda Lutheran Homes
» Kanyirninpa Jukurrpa
» Diamond Clubhouse
» Katherine Women’s Crisis Centre (pictured
above)
More than just salary packaging
Our relationships with our salary packaging clients
goes much deeper than processing transactions;
it provides us with an avenue to contribute in a
meaningful way to our client organisations.
In 2014/15 we contributed almost $160,000
to programs and initiatives to help client
organisations enhance employee attraction,
development and retention as well as provide
additional services or programs to their clients.
Professional development for NFP
employees
Through the Keith Fulton Memorial Scholarship,
CBB continues to support NFP leaders to reach
their career goals through undertaking the
Governor’s Leadership Foundation course. In 2015
we provided $11,500 in scholarships to:
» Kirsten Bickendorf, Australian Refugee
Association
» Adam Bishop, Athletics SA
Donors’
$8,958
CBB’s
$8,958 for Not for Profits
$17,916
Annual Report 2014/15 17
We just can’t get enough…
CBB staff teams upped the ante by taking on a
charity each quarter in our Charity Champions
initiative. The operations team supported Cancer
Council SA through hosting a ‘Team Night In’ and
the marketing and consulting teams joined forces
to throw a ‘Mad Hatter’s Tea Party’ (pictured
above) to raise funds for Dhanburran. A total
of $779 was raised and then matched by the
Community Development Program to total
$1,558 for charity. Go team!
Giddy up! In November 2014 we supported
St Basil’s SA by hosting a table at their annual
Melbourne Cup luncheon. Two CBB team
members took out the Best Shoes and Best
Tie prizes!
Tweeted and Facebooked our hearts out to spread
the word about worthy Not for Profit events and
fundraising initiatives.
Staff participated on behalf of Inclusive Sport SA,
Tutti and Guide Dogs SA in the 2014 City-Bay
fun run.
Community ExecNet
Events with impact
Our Community ExecNet breakfast series (pictured
above) has continued to be popular amongst NFP
CEOs, Board members and managers over the last
year. These events give attendees the opportunity
to network, collaborate and hear from engaging
speakers about current topics.
In order to fulfil our mission of enhancing the
capacity and sustainability of the NFP sector,
$5 from every ticket sold is matched by
our Community Development Program and
donated to an event beneficiary. In 2014/15 those
beneficiaries were:
» Liberian Australian Service Foundation (SA)
» Helping People Achieve (NT)
» Holiday Explorers (SA)
» ICEA Foundation (WA)
www.cbb.com.au
Want to know more?
To find out more about our Community
Development Program and upcoming grants,
subscribe to our eNews via our website or by
scanning the QR code with your smart phone.
CBB salary packaging
18 CBB the not4profit people
It has been a very positive and busy year
for CBB’s salary packaging team; close
relationships with our organisations has
meant that together we are finding ways
to continue to move forward in what has
been a year full of significant challenges
in the Not for Profit sector.
We have seen record numbers of mergers and
acquisitions and organisational restructures within
the organisations with which we work.
Recruitment challenges have seen organisations
increase their focus on employee benefits in order
to assist with the attraction and retention of
skilled employees.
The announcement in the Federal Budget that the
FBT exempt products ‘Meal and Holiday’ would
have a cap introduced of $5,000 grossed up, has
potentially created a further challenge for our
sector. As at August 2015 the implementation of
this had yet to be confirmed.
Towards the end of the financial year saw CBB
commence a new partnership with Beyond Bank
Australia, with the launch of a fantastic salary
packaging and meal entertainment card.
The year ahead will see us looking at more ways
to streamline the services offered to our salary
packaging customers. Watch this space…
Scan to read more about CBB Salary Packaging
Our product growth over the last four years:
600%
500%
400%
300%
200%
100%
0%
Holiday
accommodation
379%
Electronic
device
568%
Meal
entertainment
130%
Novated
lease
334%
Sectors serviced:
2012/13 2013/14
SECTOR 2012/13 2013/14 2014/15
Aged Care 16% 33% 14%
Health 19% 26% 19%
Indigenous 17% 12% 19%
Community 20% 8% 20%
Disability 8% 5% 8%
Welfare 9% 6% 9%
Housing 5% 5% 5%
Employment 2% 1% 2%
Mental Health 2% 2% 2%
Education 2% 1% 2%
Other 0% 1% 0%
2014/15
Annual Report 2014/15 19
2014/15 saw the creation of CBB’s
organisational sustainability team, which
has a clear mandate to do two things:
1. Enable Not for Profits to focus on their core
purpose by providing a range of outsourced
business services; and
2. Position ourselves as the trusted advisor to Not
for Profits through the provision of strategic
consulting solutions.
Our suite of services under the organisational
sustainability banner include strategic consulting,
marketing, human resources and financial
services. By outsourcing some or all of these
functions to CBB, we genuinely believe that NFPs
can achieve lasting efficiencies, build capacity and
enhance their sustainability.
Our performance this year
Our expertise in strategic consulting was applied
to 25% of our total assignments and included
advice on operational performance, governance,
Australian Service Excellence Standards (ASES)
accreditation and strategic development.
Our financial services team’s work represented
49% of our total assignments, with a significant
focus on providing outsourced payroll,
bookkeeping, accounting and Board reporting to
Not for Profits in South Australia and Victoria.
The positioning, brand, publications, digital and
social media presence of Not for Profits in three
Australian States and Territories was strengthened
through the services provided by our marketing
consulting team, accounting for 19% of our work.
And finally, the most valuable asset of any Not
for Profit – its people – has been the focus of
our human resources consulting team. We have
worked with NFPs on culture, customer service,
recruitment and performance reviews, which has
accounted for 7% of our work in 2014/15.
Looking to the future
2014/15 has been a dynamic period for Not for
Profits. Our focus on organisational sustainability
has guided our thinking on how we best apply
CBB organisational sustainability
Scan to read more about CBB Organisational Sustainability
Sectors serviced:
SECTOR 2012/13 2013/14 2014/15
Indigenous 32% 22% 13%
Community 18% 27% 27%
Health 12% 7% 8%
Government 10% 1% 0%
Welfare 9% 4% 0%
Aged Care 7% 7% 1%
Housing 5% 5% 7%
Disability 3% 13% 25%
Employment/education/training 3% 7% 10%
Childcare 0% 7% 9%
2013/142012/13 2014/15
Distribution of services:
Financial services 49%
Strategic consulting 21%
Marketing 19%
Human resources 7%
ASES accreditation 4%
2014/15
our resources and significant experience to
improve the efficiency and impact of our Not for
Profit client organisations.
With a focus on doing business that is driven
by people and enabled by technology, we look
forward to continuing to help the Not for Profit
sector achieve its social objectives.
20 CBB the not4profit people
ABN: 57 098 352 150
Head Office: 17 Phillips Street, Kensington SA 5068
Post: PO Box 506 Kensington Park SA 5068
Phone: 08 8444 9700
Fax: 08 8332 2490
Email: [email protected]
www.cbb.com.au
CBB