ANNUAL REPORT 2019 – 2020

Our VISION: By working together, we will improve the well-being of children, youth and families.

Our MISSION: Contact Brant is the first place to contact for

information referral to community services coordination of supports for children, youth and their families.

Our VALUES: We value…

Our clients through a family-centered, respectful approach. Our community partners and our collaborative work with them. Our staff who make it all happen.

519-758-8228 643 Park Road North, Brantford, Ontario, N3T 5L8

www.contactbrant.net www.info-bhn.ca

Celebrating Our 20th Anniversary

Contact Brant opened in 2000 following community consultation that created our single point access model, outlined in the provincial policy direction Making Services Work for People. Contact Brant originally was the single point of access for children’s developmental and mental health services, as well as adult developmental services. Over the years, changes included creation of a regional adult developmental services access model, which meant the loss of this service for Contact Brant; two agency moves; and addition of our Community Information website service, Coordinated Service Planning and our Lead Coordinating Agency role, as well as our FASD Service Coordinator.

There were four Resource Coordinators hired in 2000, three of which continue as employees twenty years later! Twenty years ago, we averaged 890 intakes in the children’s sector in a year. Fast forward to today, with still only four Resource Coordinators and we are serving 3,362 children and youth in a year – that’s a 378% increase! Throughout it all, community partnerships have been highly valued by our agency, and are the key to our success. Thank you!

Contact Brant Services

Coordinated Information – Contact Brant is your first place to contact for information. Our expertise is knowledge about community services and resources. As part of this Information mandate, Contact Brant manages www.info-bhn.ca, the Community Information website, which offers a public listing of community services in Brant, Haldimand and Norfolk. Contact Brant ensures

the records are updated at least annually. 211 Ontario contracts with Contact Brant to use about 73% of the records on our website for their provincial phone service. Having your organizations’ services on this community website is free.

2,603 community service

records on website

1,523,459 views by

135,373 unique viewers

Contact Brant’s website, www.contactbrant.net posts information on our services as well as community resources. One of these community resources is Your Guide, a publication that Contact Brant coordinates for Brant, Haldimand and Norfolk two times annually. Your Guide is a listing of free workshops, courses, groups and events offered by community agencies for children, youth and families.

Intake and Referral - Contact Brant is the Access agency for children and youth services. We

are the first place to call to get the services needed.

Contact Brant helps navigate the many resources available in our community including Mental Health services, Developmental services, and Service Coordination supports. Having one place to call decreases the need for families to repeat their story to multiple agencies.

Our centralized database provides non-identifying data about service needs and profiles of

children and youth in Brant to assist with community planning; see our annual System Report on our website

Service Coordination with community partners on behalf of children, youth and their families is a key piece of our Access mandate. This includes facilitating the Case Resolution mechanism to address children and youth with complex special needs, as well as RPAC (Residential Placement Advisory Committee). Contact Brant works collaboratively with community partners to integrate Transition Planning for youth with a developmental disability.

4% increase in the number of intakes

completed

Intakes: 71% were for the mental health sector, 16% for the developmental services

sector, and 13% for both sectors

20% additional people served that did not go

to intake

55% of service coordination supports were for the developmental sector;

193 youth supported in transition planning

77 Case Resolution Reviews; 17 children received Complex Special

Needs supports

1626

1994

Unique Children/Youth Served: 3,362

Mental Health sector

Developmental sector

Coordinated Service Planning – Contact Brant is the Lead Coordinating Agency, working

collaboratively with community stakeholders to ensure there is a key staff identified for children and youth with multiple complex needs to assist families in navigating community, education and health service systems. Contact Brant is proud to work with the other Service Coordination Brant Providers: Family Counselling Centre of Brant, HNHB Local Health Integration Network, Lansdowne Children’s Centre, Six Nations Health Services, and Woodview Mental Health and Autism Services.

The FASD Service Coordinator supports families of children and youth with/or suspected of Fetal Alcohol Spectrum Disorder (FASD), as well as provides training on FASD.

What families and youth say about Contact Brant:

Always easy to access and speak with someone, I recommend this service to people all the time

GREAT experience and was extremely helpful. Answered all my questions and concerns

So calm and thoughtful, so much knowledge and information. I feel much

better after having spoken to Contact

Very informative polite and quick to get back to me

with all my options regarding my situation.

Thanks!

Listened to my concerns and gave me resources to deal with it

Understood what our son and our family need at

every turn and has helped us to access help. Thank you

26 families supported by the FASD Service Coordinator; 150 received FASD presentations

184 served in Coordinated Service Planning

2019 – 2020

Contact Brant is funded by the Ministry of Children Community and Social Services, and the Ministry of Health

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% Quality Satisfaction Survey 2019 - 2020

Q1 Q2 Q3 Q4 2018-19

348,659

185,31565,972

261,100

90,000

54,51873,724

Revenue $1,080,488

Mental Health Access

Developmental Access

Complex Needs

Coordinated Service Planning

FASD Worker

Off-setting Revenue

Projects

Expenditures

Staffing

Services

Operations

Contact Brant Board of Directors 2019 - 2020

Patrick Parent, Chair Glenda Annand, Director

Michael DeBruyn, Vice-Chair Nalini Gandhi, Director

Greg Hackborn, Treasurer Susan Fitzgerald, Director

Kelly Skrzypek, Secretary Jennifer Moerschfelder, Director

Contact Brant Staff Team

Jane Angus, Chief Executive Officer

Gillian Chmiel, Executive Assistant

Sheryl Ruman, Lead Resource Coordinator

Paul Sanderson, Resource Coordinator

Stuart Shaw, Resource Coordinator

Susan Vincze, Resource Coordinator

LeaAnn Boswell, Resource/Information Services Coordinator

Lyndsey Campbell, Assistant Resource Coordinator

Maxine Lean, Lead Service Coordinator

Linda McFadyen, FASD Service Coordinator

Lauren Freeman, Service Coordinator

Karen Sweeting, Administrative Assistant

Arlene House, Office Assistant

Alysha Weir, Assistant Resource Coordinator (resigned August/19)