Annual Report 2011-2012

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2011-2012 DIVISION OF STUDENT AFFAIRS

ANNUAL REPORT

COMPILED BY ASSESSMENT & TESTING SERVICES WITH THE

COOPERATION OF ALL DEPARTMENTS AND UNITS WITHIN

STUDENT AFFAIRS

LEIGH JENSEN, PH.D. C. BRIAN PEACE, M.A. MARY VAUGHN, M.S.

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Table of Contents

Section Page Number

Information from the Office of the Vice-President ............................................................................... 6

Letter from Dr. Bill Kibler .................................................................................................................. 8

Division Mission, Vision, & Values ................................................................................................. 10

Student Affairs Council Members ................................................................................................... 12

Division Organization Chart ............................................................................................................ 14

Division Data ...................................................................................................................................... 16

Development ...................................................................................................................................... 20

Student Honor Code ......................................................................................................................... 22

Departments reporting to the Assistant Vice-President .................................................................... 26

Assessment & Testing Services ........................................................................................................ 28

Barnes and Noble Bookstore ........................................................................................................... 32

Dining Services ................................................................................................................................... 36

Health Education & Wellness .......................................................................................................... 42

Housing & Residence Life ................................................................................................................ 46

Recreational Sports ............................................................................................................................ 50

Recreational Sports - MSU Golf Course ........................................................................................ 60

Relationship Violence & Outreach .................................................................................................. 62

Student Counseling Services ............................................................................................................. 66

University Health Services ................................................................................................................ 72

Departments reporting to the Dean of Students .................................................................................. 76

Center for America’s Veterans ......................................................................................................... 78

Colvard Student Union ...................................................................................................................... 84

Dean of Students ................................................................................................................................ 92

Holmes Cultural Diversity Center ................................................................................................. 100

Student Leadership and Community Engagement ...................................................................... 106

Student Support Services ................................................................................................................ 112

University Police ............................................................................................................................... 116

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Table of Contents, continued

Section Page Number

Departments reporting to the Executive Director of Enrollment Services ................................ 120

Admissions & Scholarships ............................................................................................................ 122

Enrollment Marketing ..................................................................................................................... 126

Orientation & Events ...................................................................................................................... 130

Student Financial Aid....................................................................................................................... 132

Student Recruitment ........................................................................................................................ 138

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VICE PRESIDENT FOR STUDENT AFFAIRS Dr. Bill Kibler

___________________________________________

ASSISTANT VICE PRESIDENT Mr. Bill Broyles

DEAN OF STUDENTS

Dr. Thomas Bourgeois

EXECUTIVE DIRECTOR OF ENROLLMENT Dr. Phil Bonfanti

DIRECTOR OF DEVELOPMENT

Mr. Wes Gordon

DIRECTOR OF THE STUDENT HONOR CODE Dr. James Orr

STUDENTS’ ATTORNEY

Mr. Whit Waide

ADMINISTRATIVE ASSISTANT TO THE VICE PRESIDENT Ms. Pat Davis

ADMINISTRATIVE ASSISTANT

Ms. Kem Wells

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From the Division of

Student Affairs:

The Division of Student Affairs at Mississippi State University is pleased to present its

annual report for 2011-2012. All of the staff and the students that work in our

Division pursue every opportunity to enhance the college experience for all of our

students. The purpose of this report is to highlight some of the accomplishments and

successes of each department and unit in the Division. We have also included

information about current challenges that we all face as we strive to improve and

continue to provide the very best environment possible for our students.

The staff of each department has provided information about our goals, our progress

toward those goals, and how these goals align with and reinforce the mission and

goals of the Division as a whole and the mission and goals of the University.

We thank you for reviewing this report and for contributing to the success of the

Division of Student Affairs. We look forward to continuing to support our students

in achieving their goals and in providing them with an unsurpassed experience at

Mississippi State University.

Hail State!

Bill Kibler, Ph.D.

Vice President for Student Affairs

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MISSISSIPPI STATE UNIVERSITY DIVISION OF STUDENT AFFAIRS

“STUDENTS FIRST”

OUR VISION

To create premier learning experiences that will instill in our students a spirit of inquiry, critical thinking, and diversity to become innovative and ethical leaders committed to serving the multicultural, global community.

OUR MISSION

To support the mission of Mississippi State University by providing student learning opportunities that promote personal development through engagement in critical thinking, self-awareness, and healthy lifestyle choices in a dynamic and diverse environment that prepares our students to be ethical, responsible, and service-oriented citizens.

OUR VALUES

We in the Division of Student Affairs value:

A Student Centered Approach

A Commitment to Excellence

Integrity

Diversity and Inclusiveness

Health and Wellness

Leadership and Service

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MISSISSIPPI STATE UNIVERSITY DIVISION OF STUDENT AFFAIRS

“STUDENTS FIRST”

Core Values Student Centered: Students and their needs are our driving force. We will provide supportive, equitable, and accessible learning environments in which students grow and develop as individuals and leaders. A Commitment to Excellence: Excellence encompasses being honorable, courageous, accountable, involved, creative, and respectful of others. We will deliver programs and services at the highest level of professionalism. We are committed to providing high quality customer service. Integrity As individuals and as a division, we will be honest, trustworthy, and responsible. We will uphold and advance the values, ethics, and mission of the Division of Student Affairs. Diversity and Inclusiveness All people are unique and worthy of being treated with respect and dignity. We recognize the diversity of individuals and their experiences, ideas, beliefs, and cultures. We will cultivate diverse environments that promote access, civility, compassion, community, and respect for human differences. Health and Wellness We will support the MSU community in developing healthy lifestyles, which includes physical, psychological, spiritual, and social well-being. We will encourage and model healthful behaviors and promote effective programs that lead to wellness. Leadership and Service We will use our knowledge, values, and skills to serve the students and the university community. We will model the values of leadership, service, citizenship, and lifelong learning.

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2012 STUDENT AFFAIRS COUNCIL

The Student Affairs Council is the leadership team for the Division of Student Affairs and is comprised of administrative staff in the Office of the Vice President and the Deans and Directors from each of the Departments in the Division. Member ______ Title Dr. Ann Bailey ....................................................................................................................................... Director Mr. Jeremy Baham .............................................................................................. Associate Dean of Students Dr. Phil Bonfanti ................................................................................................................................... Director Dr. Thomas Bourgeois ......................................................................................................... Dean of Students Ms. Cecy Brooks. ................................................................................................................................. Manager Mr. Raymond Brooks ........................................................................................................................... Director Mr. Bill Broyles ...........................................................................................................Assistant Vice President Mr. Robert Cadenhead ......................................................................................................................... Director Ms. Julie Capella ....................................................................................................... Assistant Dean/Director Mr. Dan Coleman ................................................................................................................................. Director Dr. Bob Collins .................................................................................................................. Executive Director Ms. Pat Davis ....................................................................... Administrative Assistant to the Vice President Ms. Cheryl Dill ...................................................................................................................................... Director Mr. Wes Gordon ................................................................................................................................... Director Ms. Robin Graves ................................................................................................................................. Director Dr. Leigh Jensen ................................................................................................................................... Director Dr. Eddie Keith ................................................................................................... Associate Dean of Students Ms. Georgia Lindley .................................................................................................................. Chief of Police Mr. Tony Luczak ................................................................................................................................... Director Mr. Paul McKinney .............................................................................................................................. Director

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2012 STUDENT AFFAIRS COUNCIL Member Title Col. Kenneth McRae (Ret) .................................................................................................................. Director Mr. Tabor Mullen ..................................................................................................... Assistant Dean/Director Mr. Jason Nall ..................................................................................................................... Executive Director Dr. James Orr ....................................................................................................................................... Director Dr. Cade Smith ......................................................................................................... Assistant Dean/Director Ms. Lindsey Storey ................................................................................................................................ Director Dr. Beatrice Tatem ............................................................................................................................... Director Ms. Catherine Walker ........................................................................................................................... Director Ms. Laura Walling ................................................................................................................................. Director Ms. Maria White ....................................................................................................... Assistant Dean/Director Dr. Joyce Yates ...................................................................................................................................... Director

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DIVISION OF STUDENT AFFAIRS 2011-2012 STAFFING INFORMATION

DIVISION STAFFING BY CLASSIFICATION

DEPARTMENT Professional

Staff Support

Staff Graduate Assistants

Student Workers

Total Staff

Admissions and Scholarships 28 21 7 13 69

Assessment & Testing Services 2 2 5 1 10

Barnes & Noble Bookstore* 8 1 21 30

Center for America's Veterans 5 3 8

Colvard Student Union 8 31 5 93 137

Dean of Students 5 1 1 1 8

Dining Services – ARAMARK* 17 401 41 459

Financial Aid 16 9 16 41

Student Leadership and Community Engagement 4 1 5 11 21

Golf Course 3 19 1 39 62

Health Education and Wellness 2 1 7 10

Holmes Cultural Diversity Center 4 1 1 15 21

Honor Council 1 1 1 1 4

Housing and Residence Life 11 75 405 491

Outreach & Sexual Assault Services 2 1 2 4 9

Recreational Sports 8 16 7 246 277

Student Counseling Services 8 2 2 12

Student Health Center 29 24 7 60

Student Support Services 6 3 1 37 47

University Police 3 33 21 57

Office of the Vice President 4 2 6

Grand Total 174 648 45 972 1839

* Includes Student Affairs affiliates employed by Aramark or Barnes & Noble

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DIVISION STAFFING BY ETHNICITY

Ethnicity

DEPARTMENT White Black Hispanic Asian Other

Grand Total

Admissions and Scholarships 51 14 1 2 1 69

Assessment & Testing Services 3 5 2 10

Barnes & Noble Bookstore* 10 18 1 1 30

Center for America's Veterans 6 1 1 8

Colvard Student Union 97 38 1 1 137

Dean of Students 8 8

Dining Services – ARAMARK* 72 363 2 5 17 459

Financial Aid 29 11 1 1 41

Student Leadership and Community Engagement 10 6 1 1 3 21

Golf Course 58 2 1 1 62

Health Education and Wellness 8 2 10

Holmes Cultural Diversity Center 2 19 21

Honor Council 2 2 4

Housing and Residence Life 244 212 12 9 14 491

Outreach & Sexual Assault Services 3 6 9

Recreational Sports 177 89 4 1 6 277

Student Counseling Services 9 1 1 1 12

Student Health Center 54 5 1 60

Student Support Services 29 11 7 47

University Police 37 20 57

Office of the Vice President 6 6

Grand Total 915 825 25 31 43 1839

* Includes Student Affairs affiliates employed by Aramark or Barnes & Noble

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DIVISION STAFFING BY GENDER

Gender

DEPARTMENT Female Male Grand Total

Admissions and Scholarships 55 14 69

Assessment & Testing Services 8 2 10

Barnes & Noble Bookstore 16 14 30

Center for America's Veterans 3 5 8

Colvard Student Union 56 81 137

Dean of Students 4 4 8

Dining Services - ARAMARK 290 169 459

Financial Aid 34 7 41

Student Leadership and Community Engagement 12 9 21

Golf Course 8 54 62

Health Education and Wellness 8 2 10

Holmes Cultural Diversity Center 17 4 21

Honor Council 3 1 4

Housing and Residence Life 264 227 491

Outreach & Sexual Assault Services 5 4 9

Recreational Sports 118 159 277

Student Counseling Services 10 2 12

Student Health Center 51 9 60

Student Support Services 28 19 47

University Police 9 48 57

Office of the Vice President 3 3 6

Grand Total 1002 837 1839

* Includes Student Affairs affiliates employed by Aramark or Barnes & Noble.

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DIVISION OF STUDENT AFFAIRS 2011-2012 FINANCIAL INFORMATION

Sources of Funds

DEPARTMENT E&G

Allocation Self

Generated Transfers Total

Admissions and Scholarships * 2,123,397 2,169,328 4,292,725

Assessment & Testing Services 73,122 92,987 29,811 195,920

Barnes & Noble Bookstore 6,804,956 6,804,956

Center for America's Veterans 59,698 312,006 371,704

Colvard Student Union 1,848,750 1,088,689 (50,000) 2,887,439

Dean of Students 484,766 484,766

Dining Services - ARAMARK 16,144,659 16,144,659

Financial Aid 1,073,649 1,073,649

Student Leadership and Community Engagement 265,973

140,840 406,813

Golf Course 99,070 1,109,899 1,208,969

Health Education and Wellness 8,885 8,885

Holmes Cultural Diversity Center 227,407 40,250 267,657

Honor Council 122,150 122,150

Housing and Residence Life 19,166,096 (300,000) 18,866,096

Outreach & Sexual Assault Services 3,345 159,519 162,864

Recreational Sports 954,623 1,079,722 100,000 2,134,345

Student Counseling Services 16,083 551,132 567,215

Student Health Center 7,693,381 (636,827) 7,056,554

Student Support Services 144,968 356,672 501,640

University Police 1,682,691 311,078 18,257 2,012,026

Office of the Vice President 355,320 217,568 572,888

TOTALS 9,543,897

56,470,313

129,710 66,143,920

* Excludes costs of E&G funded scholarships and fee waivers

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DEVELOPMENT STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT The Development Office will obtain private contributions that will enable the University to provide scholarships, enhance campus life, and support other special projects of the Division of Student Affairs.

MISSION STATEMENT To promote and support the mission of the Mississippi State University Foundation by building relationships between the Division of Student Affairs, its donors, and prospective donors.

MAJOR PROGRAMS AND SERVICE AREAS

Major gift fundraising A major gift is defined by the MSU Foundation as a gift equal to or greater than $25,000. The Student Affairs prospective donor list is comprised of individuals who have an interest in supporting programs that enhance campus life and in funding scholarships.

2011-2012 GOALS

GOAL: Fundraising efforts will meet the needs of the Division of Student Affairs and will result in gift amounts that exceed the 2010-2011 totals. Assessment Strategies: Through relationships established with prospective donors, a minimum of $1,500,000 will be raised. Assessment Results: The amount raised during FY 2011-2012 was $10,000,000 which exceeded the minimum criterion by $8,500,000. GOAL: Relationships with donor prospects will continue, and the number of prospects contacted will exceed the number made in 2010-2011.

Assessment Strategies: At least 10 proposals (requests for contributions) will be made.

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Assessment Results:

Twenty-four proposals were made, and 11of the prospective donors contributed.

HIGHLIGHTS

The Development Office was able to identify prospective donors who were willing to provide funding for the needs of the Division of Student Affairs.

The fundraising goal established by the MSU Foundation was exceeded and 11 significant gifts were closed.

2012-2013 GOALS

Fundraising efforts will meet the needs of the Division of Student Affairs and will result in gift amounts that exceed the 2011-2012 totals.

Relationships with donor prospects will continue, and the number of prospects contacted will exceed the number made in 2011-2012.

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STUDENT HONOR CODE COUNCIL OFFICE

STUDENT AFFAIRS ANNUAL REPORT 2011-2012

VISION STATEMENT

Play a critical role in the development of strong moral and ethical principles for students in support of their academic, professional, and personal goals.

MISSION STATEMENT

To support the mission of the Division of Student Affairs by coordinating efforts to promote academic integrity as well as reduce and control academic dishonesty.


The Student Honor Code Council Office is charged with the responsibility for coordinating efforts to promote academic integrity and to reduce and control academic dishonesty. The office will oversee all activities of the Student Honor Code Council. This includes the coordination of student and faculty training on academic integrity/dishonesty, the management and organization of all procedural requirements of adjudicating academic misconduct, and the promotion of academic integrity through public awareness campaigns. The Student Honor Code Council Office will also oversee the development of an Examination Proctoring program designed to assist faculty members who are administering examinations to large courses. The Student Honor Code Council shall be reviewed annually at the conclusion of each Spring Semester and those results will be presented to the Student Senate, Faculty Senate, Vice President for Student Affairs, and Provost.

2011-2012 GOALS

GOAL: Students and faculty will assist in the promotion of academic integrity.

Assessment Strategies: a. A committee comprised of faculty members and students will be appointed and meet at

least four times to develop recommendations for revisions to the Student Honor Code. b. A committee comprised of students will be appointed and meet at least once to make

recommendations that the Student Honor Code Office can use to enhance its programming efforts.

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Assessment Results: a. A committee was appointed by the Provost and Vice President for Student Affairs with

the charge of revising the Student Honor Code. This committee met eight times. b. A committee of students were appointed and met twice to assist the Student Honor

Code Office in its programming efforts. GOAL: Faculty members will be satisfied with the assistance that they receive from the Student Honor Code Office. Assessment Strategies:

a. On the Process and Procedures survey, 65% of faculty members will report that they are “very satisfied” or “satisfied” with the assistance that they received from the Student Honor Code Office’s staff in resolving an alleged case of academic dishonesty.

b. On the Process and Procedures survey, 65% of faculty members will report being “very satisfied” or “satisfied” with the Student Honor Code Office’s communication throughout the process of resolving an alleged case of academic dishonesty.

Assessment Results:

a. On the Process and Procedures survey, 93% of faculty members reported that they were “satisfied” or “very satisfied” with the assistance that they received from the Student Honor Code Office’s staff.

b. On the Process and Procedures survey, 91% of faculty members reported that they were “satisfied” or “very satisfied” with the Student Honor Code Office’s communication throughout the process of resolving an alleged case of academic dishonesty.

GOAL: The Student Honor Code Office will promote academic integrity.

Assessment Strategies: a. The Student Honor Code Office will conduct at least 30 presentations on the Student

Honor Code Process to the campus community. b. The Student Honor Code Office will host two academic integrity days. c. Information on the Student Honor Code will appear in at least two issues of the Reflector. Assessment Results: a. The Student Honor Code Office conducted 63 presentations during the 2011/2012

academic year. These presentations were given to faculty, staff, students, and potential students.

b. The Student Honor Code Office hosted two academic integrity days. These were days in which student leaders were located in various buildings on campus and on the Drill Field. They distributed information on academic integrity and the Student Honor Code throughout the campus community.

c. Information on the Student Honor Code appeared in the Reflector three times. GOAL: The Student Honor Code Office will assist in reducing and controlling academic misconduct.

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Assessment Strategies: a. The Student Honor Code Office will provide a Student Exam Proctoring service to

assist faculty members as they administer examinations to large classes. This program will proctor at least 30 examinations during the 2011/2012 academic year.

b. The reports of academic misconduct will increase by at least 5% when compared to the 2010/2011 academic year.

c. The percentage of students reported for violating the Honor Code more than once will not exceed 10% during the 2011/ 2012 academic year.

Assessment Results: a. The Student Honor Code Office provided a Student Exam Proctoring service that

assisted in proctoring 53 examinations during the 2011/2012 academic year. b. The reports of academic misconduct increased by 21.8 percent from the 2010/2011

academic year to the 2011/2012 academic year. c. During the 2011/2012 academic year, 9.6 percent of students who were reported for

violating the Student Honor Code had a prior violation of the Student Honor Code.

HIGHLIGHTS

Effective public awareness campaign through television, radio, newspaper and strategically placed student honor code plaques

Effective promotion of academic integrity through over 63 Student Honor Code Presentations

Appointed Academic Integrity Week Planning Committee

Conducted two Academic Integrity Days

Published newsletters that contained information about the Student Honor Code and tips for preventing academic misconduct

Implemented Student Exam Proctoring Program

On the Process and Procedures survey, 93% of faculty members reported that they were “satisfied” or “very satisfied” with the assistance that they received from the Honor Code Office’s staff

On the Process and Procedures survey, 91% of faculty members reported that they were “satisfied” or “very satisfied” with the Student Honor Code Office’s staff communication throughout process of resolving an alleged case of academic dishonesty

Developed “Leading with Integrity” Internship Program

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2012-2013 GOALS

Students and faculty will assist in the promotion of academic integrity.

Faculty and students will be satisfied with the assistance that they receive from the Student Honor Code Office.

The Student Honor Code Office will promote academic integrity.

The Student Honor Code Office will assist in reducing and controlling academic misconduct.

The Student Honor Code Office will assist in introducing freshmen and transfer students to the Student Honor Code.

The Student Honor Code Office will be highly visible and readily available to assist the campus community.

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ASSISTANT VICE PRESIDENT Mr. Bill Broyles

_________________________________________________________________________________

ASSESSMENT AND TESTING SERVICES DIRECTOR

Dr. Leigh Jensen

BARNES & NOBLE MSU BOOKSTORE MANAGER

Ms. Cecy Brooks

DINING SERVICES EXECUTIVE DIRECTOR

Mr. Jason Nall

HEALTH EDUCATION & WELLNESS DIRECTOR

Dr. Joyce Yates

HOUSING AND RESIDENCE LIFE DIRECTOR Dr. Ann Bailey

MSU GOLF COURSE

DIRECTOR Mr. Tony Luczak

RECREATIONAL SPORTS

DIRECTOR Ms. Laura Walling

RELATIONSHIP VIOLENCE & OUTREACH

Dr. Beatrice Tatem

STUDENT COUNSELING SERVICES DIRECTOR

Dr. Leigh Jensen

UNIVERSITY HEALTH SERVICES LONGEST STUDENT HEALTH CENTER

ADMINISTRATOR Mr. Robert Cadenhead

UNIVERSITY HEALTH SERVICES

DIRECTOR Dr. Bob Collins

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ASSESSMENT & TESTING SERVICES STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT The vision of Assessment and Testing Services in the Division of Student Affairs is to value assessment and evaluation and to use the results to inform strategic decision-making for continuous improvement.

MISSION STATEMENT The mission of Assessment & Testing Services is to support assessment efforts in the Division of Student Affairs through coordination, leadership, and education as each department participates in evidence-based continuous improvement of programs and services to promote student learning and development opportunities. Testing services will be provided at the highest level of professionalism through high quality customer service in an environment that is conducive to student success.


Assessment Services Assessment Services provides coordination, application of research expertise, leadership, and education for assessment of programs and services in the Division of Student Affairs. Assessment Services also coordinates the administration of campus and national surveys and utilizes national benchmarking data for evaluation. Testing Services National standardized exams to facilitate students in pursuit of their educational and professional goals are administered. These exams are provided in an environment that is conducive for testing and which provides information for faculty and staff to assist students to reach the next level of academic success.

2011-2012 GOALS

GOAL: The departments within the Division of Student Affairs will be satisfied with the number and quality of assessment services provided to them.

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Assessment Strategies:

a. A total of at least 25 assessment projects and/or assessment consultations for the departments within Student Affairs will be completed.

b. At least two assessment instruments suitable for longitudinal use will be administered by Assessment & Testing Services and will be implemented for at least two separate Student Affairs departments.

Assessment Results:

a. Twenty-seven (27) assessment projects were completed for Student Affairs departments. Eleven different student affairs departments requested and received assistance in completing assessment projects.

o Not all departments utilized Assessment & Testing Services, other than for annual report and IE report assistance. Information regarding national benchmark survey packages was emailed to Student Affairs colleagues to encourage expansion of assessment across the division.

b. Three assessment instruments were administered for repetitive use: o The Bully Choices Student & Parent Orientation Survey was administered for

Health Education and Wellness for the third year. o The Testing Services Satisfaction Survey was administered twice, once in the fall

and once in spring, for Assessment & Testing Services. This was the fifth year of its administration.

o The Dawg Daze Survey was administered for Recreational Services (and the Division of Student Affairs) for the third year in a row.

GOAL: Customers will experience a courteous, knowledgeable staff and an environment that is conducive to testing.


a. At least 80% of customers will respond with a “B” or better rating on performance-based items of the Testing Satisfaction & Ergonomics Survey.

b. At least 80% of customers will respond with a “B” or better rating on customer knowledge and attitude-based items of the Testing Satisfaction & Ergonomics Survey.

Assessment Results:

a. All performance-based items achieved greater than 90% “B” or better ratings, as indicated here:

o 94% “B” or better rating on “ATS website information” o 96% “B” or better rating on “online test registration” o 92% “B” or better rating on “obtaining information and/or registering for a test

by phone” o 98% “B” or better rating on “obtaining information and/or registering for a test

in person.” o 98% “B” or better rating on “professional atmosphere of the Testing Center”

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Periodic updates of the website were made when customers called and indicated being confused by website information or design. Staff members were trained regularly on how to handle questions.

b. All customer knowledge and attitude-based items but one achieved greater than 80% “B” or better ratings. See the following for item results:

o Only 68% rated “accurate directions to Assessment & Testing Services” with a “B” or better.

o 93% “B” or better rating on “friendly staff”

o 92% “B” or better rating on “knowledgeable and helpful staff”

o 95% “B” or better on “understanding test-taking procedures”

o 87% “B” or better rating on “convenient hours”

Two changes were made to address concerns:

- Complaints regarding inaccurate directions to the testing site were determined to be caused by out-of-date ETS (Educational Testing Service) instructions. ETS’ testing center location information was updated.

- In order to improve customer convenience, MCAT afternoon hours were added to extend test times beyond the usual 5:00 pm close time.

GOAL: Faculty, staff, students, and community members will become more aware of testing opportunities at Mississippi State University.


a. The number of web page views within the Assessment & Testing Services website will increase by 5% when compared to the 2010-2011 numbers of web page views. Note: A web page view occurs whenever someone access a particular page within a website.

b. Increased awareness will be reflected by a 3% or greater positive revenue change when compared to the 2011-2012 fiscal year revenue total.

Assessment Results:

a. Between July 2010 and June 2011, the Assessment & Testing Services web site received 47,297 web page views. Between July 2011 and June 2012, the Assessment & Testing Services website received 52,725 web page views. There were 5,428 more page views this year than last – an 11.48% increase.

o Two modes of advertisement were used to increase awareness of Assessment & Testing Services:

Shuttle advertisement

Flyers placed around campus on bulletin boards

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o In addition, departmental liaisons were established for disseminating testing information to departments.

b. The total testing revenue for 2012 was $61,781 – a 4.99% decrease in revenue when compared to the 2010-2011 revenue total.

o The decrease in revenue was attributed to (a) ETS change in scheduling model; (b) down time for relocation and office modifications; and (c) subsequent closures due to upgrades. Relocation and modifications were completed in fall 2011.

HIGHLIGHTS

In cooperation with the departments within the Division of Student Affairs, Assessment & Testing Services conducted and/or assisted in the completion of thirty (27) individual assessment projects.

Multiple repeatable survey projects have been designed for various departments in Student Affairs, allowing departments to manage their own assessment projects and collect longitudinal data (e.g., the Dawg Daze Survey and the Testing Center Satisfaction Survey).

Testing Services has administered over 4312 computer-based and paper-based exams.

Testing Services moved into renovated space in the basement of Rice Hall which expanded our space.

New tests were added through PearsonVue, ACT, ETS which will lead to increased revenue.

SAT testing returned to Mississippi State University after absence for a number of years due to low numbers.

Testing Staff has contacted over 1142 through outreach including liaison contacts, orientation, student activity fairs, and other campus and off campus outreach events.

2012-2013 GOALS

The departments within the Division of Student Affairs will have their assessment needs satisfactorily met by Assessment & Testing Services.

The Division of Student Affairs and MSU will have a continuous improvement process informed by longitudinal assessment projects.

Learners will accomplish their educational and career goals through access to testing services.

Learners will receive professional and courteous service from staff that is knowledgeable and capable of providing exemplary customer service in an environment that is conducive to testing.

Faculty, staff, students, and community members will be aware of testing opportunities at Mississippi State University.

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MSU BOOKSTORE BARNES & NOBLE AT MISSISSIPPI STATE UNIVERSITY


VISION STATEMENT To create excellent campus bookstores, custom designed and operated in an effort to contribute to education and to support the goals of the colleges and universities we serve while conducting our business in accordance with high ethical standards.

MISSION STATEMENT

To become an integral part of the schools we serve by developing positive relationships with students, faculty, and administration. To excel and continue to innovate in customer service, store design, merchandise selection, and store operations while providing our employees with opportunities for professional advancement and personal growth.


Course Materials The bookstore is committed to stocking all required course related materials. We stock all required textbooks and related supplies. We also offer a large selection of cheaper, used textbooks for students. General Reading and Reference The bookstore stocks over 30,000 of general reading and reference books. Any book in print can be special ordered if not carried in stock. A large amount of reference books are available to students to supplement learning. General Merchandise The bookstore stocks a variety of MSU Gifts and Clothing. We strive to be a one-stop shop for students while being a destination for the community. We also carry school/office supplies and a large selection of “room essential” merchandise. Facilities The bookstore is located in the 35,000 square feet Cullis Wade Depot. We also maintain remote locations during games at the Football, Basketball, and Baseball stadiums. In addition to sports sites, we operate remote buyback locations during finals week and setup at various building for book signings.

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Faculty Services The bookstore features Faculty Authors in a prominent location and is available for book signings year round. Faculty can research textbooks, request desk copies, and submit book adoptions at our Faculty Center Network website. Textbooks can be loaned to faculty when requested when no desk copy is available. Student Services The bookstore is dedicated to meeting students’ needs. Students can sell books back year round for cash. We also allow students to preorder textbooks for fast and easy pickup. The bookstore matches textbook prices from all local competitors insuring students are getting a competitive price. Our café area is also available for student events.

Special Events The bookstore hosts a variety of events that meet the diverse needs of the university community. These include concerts, book signings, game day events, and receptions. The bookstore actively partners with student groups, CAB, and other organizations to host events in the store

2011-2012 GOALS

GOAL: Students will be able to buy textbooks at a reduced cost.

Assessment Strategies: a. The sales data suggests that students have embraced the opportunity to rent textbooks. The

number of new and used textbook units sold has decreased while the number of textbook rentals has increased.

b. Through the Course Order Book Information Requests, faculty will provide at least 50% of all textbook adoptions and course material needs for the following term 30 days before the current term ends to the Textbook Manager. This timeline will allow better book buybacks for students. Thus, students gets higher cost return on their books, and this increases the inventory for used booked for bookstore. Assessment Results:

a. Students saved $207,554 by using the textbook rental program. The rental availability was 29.3% of the entire textbook list for Mississippi State.

b. The number of adoptions missing by the deadline was 35% for lower division courses and 46% for upper division courses. Only 6% of lower division courses failed to report an adoption compared to 14% of upper division courses.

GOAL: Visitors to the MSU Bookstore will receive a better shopping experience.

Assessment Strategies: a. Respondents were asked to indicate their level of satisfaction with services provided at

the MSU Bookstore, Barnes & Noble.

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b. Twice a year, a mystery shopper will evaluate customer service at the beginning of the semester, and reevaluate at the end of the semester. Through the customer service shop there is an in-store, phone and online shopping evaluation. The goal is always to be above the 90% mark on all shops with an average shop of above 90% overall.

Assessment Results: a. 78.4% of respondents rated their satisfaction as “Strongly Satisfied” and “Satisfied” Only

7.7% of respondents rated their satisfaction as “Dissatisfied” and “Strongly Dissatisfied”.

b. Using the Mystery Shop program the bookstore staff received an average rating of 82.25% for the year. Even though it is a passing average it is below the rating for the previous year which was 90%.

GOAL: Barnes & Noble at MSU will financially support MSU via increased sales.

Assessment Strategies: a. Records will show an increase in overall sales comparing this year's sales to last year's

sales, with a minimum increase of 1%. b. A minimum of a $10, 000 philanthropic donation will be provided to MSU through

partnerships with MSU departments

Assessment Results: a. For FY12, the bookstore showed a budget shortage of 4.5% as a result of a $276,880

loss in textbook sales and rentals. b. Beyond the contractual obligations, two partnerships were established regarding

philanthropic donations as follows:

$5,136 donation was made to the Alumni Association (partnership with Alumni Delegate T-shirts)

$6,829 donation was made to the Student Association (True Maroon T-shirt sales)

HIGHLIGHTS

The Barnes and Noble MSU Facebook page has strengthen communication with the student population. The addition of sales promotions to the Facebook site has also increased traffic in the store.

We have seen an increase in the use of recommended textbooks that are included in the rental program. The cost savings has allowed students to rent supplemental materials for a course at a reduced cost.

Barnes and Noble MSU completed an extensive renovation to the first floor of the bookstore to increase the variety of Mississippi State clothing and gifts.

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Barnes and Noble MSU partnered with Adidas to create an in-store Mississippi State Adidas shop. The shop features school specific merchandise and visual collateral to increase the visual appeal of the store.

The renovation to the first floor also included an expansion of the grab and go food choices in the general convenience section of the store. This increase has provided the opportunity to carry a more robust selection of food choices including healthy food options, gluten free snacks and organic products.

2012-2013 GOALS

Increase overall clothing and gift sales figures

Increase sales in the grab and go convenience section

Reduce the percentage of “Dissatisfied” and “Strongly Dissatisfied” respondents

Reach 2,000 Facebook likes

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DINING SERVICES STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT The vision of Dining Services is to provide a world class dining experience for all institutional stakeholders by offering a variety of dining options that satisfy all tastes, by exceeding customer expectations, and by employing the best dining professionals.

MISSION STATEMENT The mission of Dining Services is to provide an exceptional food service program that meets the nutritional, educational, and social needs of students and the University community through its offerings, venues, and variety.


Fiscal year 2012 marked the fifth year of the food services management contract between Mississippi State University and ARAMARK Educational Services. It also marked the fourth year of the requirement that resident freshmen students participate in a meal plan. A record number of meal plans were sold during the fall semester: 5,200 student meal plans, and 263 faculty/staff meal plans. This represents a sales increase of 789 students and 32 faculty/staff from the previous year. Mandatory student meal plans totaled 2,772 and voluntary student meal plans totaled 2,428. A survey showed that 96% of all students residing on campus purchased meal plans. In response to a request from Mississippi State University to develop a program to increase the number of meals eaten under each meal plan, Dining Services implemented a meal equivalency program beginning with the fall semester of 2010. This meal equivalency allows meal plan holders to use the block portion of their meal plans after 4:00 p.m. daily at the retail restaurants (ex. Chick-fil-A, Burger King, Panda, etc.). The implementation of the meal equivalency program resulted in the missed meal factor dropping by over 10% on all meal plans during the fall semester of 2010 and the missed meal factor dropped an additional 1-2% on all meal plans for the fall semester of 2011. Based on input gained from a MarketView research performed during the fall of 2010, renovations were undertaken during the summer of 2011 to expand the Marketplace at Perry dining room and service lines, and re-brand Sbarro in the Colvard Student Union foodcourt to a Panda Express. The expanded serving line and the additional dining space on the north end of Marketplace at Perry were opened for the fall 2011 semester and provided much better efficiency and improved capacity, particularly during the lunch rush.

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The Sbarro restaurant in the Colvard Student Union was closed at the end of the spring, 2011 semester and was renovated and reopened as a Panda Express restaurant for the fall 2011 semester. The Panda Express restaurant was a huge success and increased dining sales $1.2M over the Sbarro revenue from the previous year. This represents a 461% increase in sales over Sbarro. The Bleecker Street deli restaurant in the Colvard Student Union was re-branded as a Toss-It-Up salad and sandwich shop during the Fall to Spring semester break. This was in an effort to provide a healthier dining option in the Union, while still providing Bleecker’s favorite sandwiches and soups.

2011-2012 GOALS

GOAL: Continue to refine data compiled in MarketView research to develop capital improvement plan for increased dining options and increased customer satisfaction. Present draft plan during fall semester. Begin implementation of plan immediately upon approval.

Assessment Strategies: With leadership from the Office of General Counsel and the Vice President for Budget and Planning, an extension to the ARAMARK food services management contract was negotiated which would allow for several new dining venues to be brought to campus to address the needs compiled from the market research. The expansion plans call for a Freshens smoothie restaurant to be opened in the Colvard Student Union, a Subway restaurant to be opened in the MiniMall area adjacent to the State Fountain and Bakery, an expanded POD convenience store to be located in Hathorn Hall, and a new Fresh Food Company to be brought to campus for the fall semester of 2014.

Assessment Results:

The amended contract was negotiated to provide for all of the above new and expanded facilities, and the contract was extended an additional five years. The amended contract was ratified by the IHL Board at the June, 2012 meeting. The Freshens, Hathorn POD, and Subway renovations were commenced in July, 2012, with opening expected just after school opens for the Fall 2012 semester. Architect selection for the Fresh Food Company project was commenced in July, 2012, with final selection scheduled for late August, 2012.

GOAL: Sell 5,400 total meal plans for fall, 2011 semester.

Assessment Strategies: Meal plan sales figures will be compiled during the first week of October to determine total meal plans sold for the fall semester. Assessment Results: Meal plans sold as of October 11, 2011 were 5,463. This represents 5,200 students (2,772 mandatory and 2,428 voluntary) and 263 faculty/staff.

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GOAL: Utilize research data from Dining Styles surveys and Secret Shopper evaluations to improve overall satisfaction scores. Overall customer satisfaction scores should equal or exceed those attained in fall, 2010 semester.

Assessment Strategies: The Dining Styles surveys were conducted during the fall and spring semesters. The Secret Shopper evaluations were conducted in the fall semester only.

Assessment Results:

The survey document, Behaviorally Anchored Rating Scales (BARS) for Dining Services, was used again for the Secret Shopper evaluations. This is the same survey tool that has been used for all of the Secret Shopper evaluations going back to Fall, 2007. Secret Shopper evaluations showed that Perry, Templeton, Burger King, State Fountain, and McArthur Café all improved from the evaluations recorded during the fall 2010 semester. Chick-fil-A, Zoca, Mississippi Steak, and Einstein Brothers Bagel all recorded scores below their fall 2010 evaluations. The decreased scores in these facilities were shared with management to aid in developing plans for improvement. The Dining Styles survey conducted during the fall semester received 1,144 responses. The overall experience score for Fall 2011 was 5.56, compared with the Fall 2010 score of 5.60. The Marketplace at Perry scored a 5.51 for Fall 2011 compared to a 5.30 for Fall 2010. Chick-fil-A scored a 5.94 for Fall 2011 compared to a 5.93 for Fall 2010. Panda Express scored a 5.80 for Fall 2011 compared to Sbarro’s score of 5.33 for Fall 2010. Individual scores for each facility were utilized to develop action plans to enhance deficient areas and to better focus marketing efforts for the following year. The Dining Styles survey conducted during the spring semester received 1,297 responses. The overall experience score for Spring 2012 was 5.65, up slightly from the Fall 2011 score. The Marketplace at Perry scored a 5.24 for Spring 2012, down from the Fall score. A new operations manager was hired during summer of 2012 and is presently developing a plan to increase customer satisfaction scores for Perry.

GOAL: Complete expansion of Perry cafeteria dining room and service lines, and rebranding of Sbarro to Panda Express prior to first day of fall, 2011 classes.

Assessment Strategies: Renovation will be complete by the beginning of the fall 2011 semester.

Assessment Results: Renovation of the Perry cafeteria dining room and services lines was complete by the first day of classes, which is the traditional opening day for Perry. Panda Express renovations were not complete on move-in day, which is the traditional day for the Union Food Court facilities to open. The Panda Express restaurant opened on the second day of classes.

GOAL: Enact agreement between ARAMARK corporate and Mississippi State University to ensure that MSU dairy products will be available in dining services outlets.

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An agreement will be in place by the beginning of Fiscal Year 2013 that would have Mississippi State University as an ARAMARK approved vendor for dairy products.

Assessment Results: As part of the contract re-negotiation and extension providing for additional dining venues to be added, a clause was added into the contract stipulating that ARAAMRK would use its best efforts to recognize Mississippi State University’s dairy plant as an approved ARAMARK supply chain vendor for milk and ice cream products. The MSU dairy plant would be the exclusive provider of these products subject to availability and at competitive market prices. This contract amendment was approved by the IHL Board at its June, 2012 meeting and the contract amendment went into effect on July 1, 2012.

HIGHLIGHTS

The food service management agreement between Mississippi State University and ARAMARK was amended to provide enhanced facilities and programs, and was extended an additional five years.

The Marketplace at Perry, MSU’s premier dining facility, continued to increase its overall customer satisfaction scores in both the Dining Styles Survey and the Secret Shopper evaluations from the previous years.

A record 5,200 student meal plans and a record 263 faculty/staff meal plans were purchased during the fall semester.

The Marketplace at Perry was renovated to provide additional serving lines and expanded seating on the north end.

Sbarro restaurant in the Colvard Student Union was closed, renovated, and re-opened for the fall semester as a Panda Express, an exciting new Asian concept. Panda Express sales exceeded Sbarro’s previous year sales by 461%.

Bleecker Street in the Colvard Student Union was rebranded for the spring semester as Toss-It-Up which offers fresh, made-to-order salads and sandwiches.

Commission revenue paid to Mississippi State University exceeded $1,500,000, reflecting a 9% increase over the previous year.

A Maymester Flex Plan was introduced with the benefit of flex dollars that roll to future semesters.

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2012-2013 GOALS

Enhance facilities supporting campus life. o Develop new venues on campus including a Subway and a Freshens Frozen Yogurt

and Smoothie Shop that open fall 2012.

Support the MSU community in developing healthy lifestyles. o Encourage and model healthful behaviors and promote effective programs that lead

to wellness. The chef will ensure nutritional information is available at all locations. ARAMARK will launch a new nutritional app for iPhone and Android users during fall 2012.

Increase sales of voluntary meal plans in fall and spring in order to increase operational efficiencies.

o ARAMARK will sell 6,000 meal plans for the fall semester, targeting 2,800 mandatory meal plans and 3,200 voluntary plans.

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HEALTH EDUCATION AND WELLNESS STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT As part of University Health Services, Health Education & Wellness supports Student Affairs and Mississippi State University in the total educational development of students by providing wellness programs and services that will increase the understanding and appreciation of the lifelong benefits of healthy life choices.

MISSION STATEMENT To provide unique wellness programs and services that support and encourage the development of positive life changes and healthy life choices.


The Health Education & Wellness staff provides group and one-on-one education on any wellness topic including alcohol and other drugs, tobacco, nutrition, sexual health, sexual orientation and diversity, and general health to promote general wellness and healthy life choices. Outreach

Workshops, awareness campaigns, and interactive multi-media presentations are provided to academic classes, student organizations, students living in on-campus housing and the general University community. Individual Educational Sessions

One-on-one educational sessions are available to students and the University community.

2011-2012 GOALS

GOAL: The Department of Health Education and Wellness will increase awareness of substance abuse including alcohol abuse, prescription and illegal drug abuse. Assessment Strategies:

a. The HE&W will host a minimum of 4 prescription and illegal drug use awareness programs each year. The number of student participants in the programs will increase from the previous year.

b. Alcohol, prescription and illegal drug use material and information will be displayed across campus. The number of displays providing information will increase by at least 5% from the previous year.

c. The Health Education and Wellness Department’s G.A.I.N. alcohol education/prevention program student participants will increase by 20% from the previous year.

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Assessment Results: a. No official record of attendance was kept during 2010- 2011 assessment cycle. The

estimated number of attendees was 50. Beginning with the 2011-2012 assessment cycle, 6 programs were held, with a total number of 494 attendees. This supports an approximate increase of 888% attendees from the previous year.

b. The number of displays increased in 2011-2012 by 4. In 2010-2011, the number of displays providing alcohol information was 2. In 2011-12, the number displays was 6. This supports an increase of 200%.

c. There were 60 students who participated in the G.A.I.N. program (pilot) for 2010-2011. There were 180 students who participated in the G.A.I. N. program for 2011-2012, a 200% increase from the previous year for student participation.

GOAL: The Department of Health Education and Wellness will increase knowledge of cancer awareness. Assessment Strategies:

a. HE&W will increase awareness of cancer issues through the cancer mobile resource center. At least 6 programs will be delivered complimented by the mobile cancer resource center.

b. HE&W will participate in the Lunch and Learn program to provide cancer awareness information. The number of attendees in the Lunch and Learn programs will increase by 5% from the previous year.

c. As part of the Lunch and Learn programs offered in part by HE&W, participants are asked to complete a survey evaluating the program. Using a likert scale of 1 to 5 (1 being low and 5 being high) attendees were asked to rate the following: “The program gave me a better understanding of the topic.” At least 80% of the respondents will rate a 4 or higher regarding the understanding of the topic.

d. HE&W will promote the Relay for Life and Susan G. Komen events each year. The number of participants will increase in these nationally recognized cancer awareness programs by 5% annually.

Assessment Results: a. The mobile resource center was utilized 9 in 2010-2011 and 8 times in 2011-2012. This was a

11% decrease from the previous year. The center provides materials used to increase cancer awareness.

b. In 2011-2012, there was a total of 97 students, faculty and staff members who attended 7 Cancer Care Lunch and Learn group meetings offered. This was an increase of 51% for attendance and a 17% increase for the Lunch and Learn group meetings from the previous year (2010-2011 with 64 attendees and 6 lunch and learn group meetings).

c. Of the 22 respondents, 21 (95.5%) rated the question “the program gave me a better understanding of the topic,” 4 or higher.

d. 700 (2010-2011) and 550 (2011-2012) faculty, staff and students participated in the Relay for Life event. This supports a 21.4% decrease from the previous year. The Susan G. Komen was offered the second time and Relay for Life for the third time on the MSU campus.

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GOAL: The Department of Health Education and Wellness will provide students with greater knowledge of nutrition and healthy weight principles. Assessment Strategies:

a. The number of displays on nutrition and healthy weight principles will increase by 5% annually.

b. The number of programs and presentations on nutrition and healthy weight principles will increase by 5% annually

Assessment Results: a. There were 16 displays on nutrition and healthy weight principles for 2011-2012.This is a

33.3%/increase from the previous year (12 displays in 2010-2011). b. There were 42 programs on nutrition and healthy weight principles for 2011-2012, this was

a 4.5% decrease from 2010-11 (44). GOAL: Staff will increase knowledge through professional development in order to provide services that meet needs of the MSU community in the areas of health education and wellness.

Assessment Strategies: a. Staff members will attend at least one training and/or certification event related to health

education and wellness. b. Staff members will attend at least one conference or national meeting related to health

education and wellness pertaining to job related duties.

Assessment Results:

a. Of the 5 staff members, 4 staff members attended at least one training and/or certification event related to health education and wellness.

o 3 attended the NASPA Alcohol and Other Drug Conference in Atlanta, GA (Jan 2012)

o 3 attended the Southern College Health Association Conference in Gainesville, FL (March 2012)

o 1 attended the MS Comprehensive Care Conference MP3C in Biloxi (May 2012) o 1 attended the Summit Southeast Rally for Relay for Life in Nashville (September

2011)

b. One staff member attended an Illegal and Prescription Drug Training in Jackson, MS (June 2012) and another staff member attended the Body Image conference in Houston, TX (August 2011)

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HIGHLIGHTS

Awarded $562,485 for the MSU on the Move exercise and nutrition grant from the Mississippi Blue Cross Blue Shield Foundation.

Awarded $10,000 for the Don’t Fry Yourself skin cancer grant from the MP3C Mississippi Cancer Coalition.

Selected as a pilot school for the Mississippi Department of Health’s free STI Testing.

Implemented successfully the Goal Driven Alcohol Intervention Network to MSU students.

Continued to provide free tobacco cessation programs for the MSU faculty, staff and students.

Increased participation in free nutrition counseling for MSU students. (Effective July 1, the Registered Dietitian’s available work hours increased by 28% ).

Continued to implement and evaluate the NCAA Bully CHOICES $30,000.00 alcohol wise choice grant by providing activities and assessments to MSU students.

Continued participation in the monthly cancer care Lunch and Learn education meetings

Reorganized and increased participation in the peer educator program now renamed Health Education Service Volunteers (HESV).

2012-2013 GOALS

Provide an increased number of drug and alcohol programs.

Create more programming to decrease impaired and distracted driving depending upon grant funding.

Increase strategies for the MS Partner in Prevention Alcohol Coalition

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HOUSING AND RESIDENCE LIFE STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT To create a “home away from home” where students are individually and collectively challenged and supported in the journey to become mature, contributing citizens in a global community.

MISSION STATEMENT To provide a well-maintained, on-campus residential experience that supports the overall mission of Mississippi State University and the Division of Student Affairs, promotes a spirit of community, and extends student learning beyond the classroom.


Administrative Operations This functional area of student housing generates revenue for the department through assignments, contracts, and billing; marketing, recruiting, and public relations; information technology; and conference, summer camps, and guest housing. Budget & Finance This area of Housing and Residence Life is responsible for managing the total departmental budget, monitoring operating expenses and various accounts, overseeing the procurement process, completing human resources paperwork, and submitting payroll. Maintenance, Facilities, & Capital Improvements This area of student housing performs maintenance, custodial, and facilities repairs on a daily basis and coordinates capital improvement, renovation, and construction projects. Staff clean and maintain over 1,200,000 square feet comprised of residence hall, apartment, office, and guest housing space. Residence Life Residence Life provides opportunities for student development by: hiring, training, evaluating, and developing graduate residence directors, undergraduate resident advisers, desk information assistants, and community aides; providing leadership opportunities for students through staff positions as well as hall council and governing Residence Hall Association membership; providing and participating in a variety of programs and events in the residence halls and on campus; mentoring students as residents and staff; providing intervention for student concerns and issues; and assisting in crisis response.

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2011-2012 GOALS GOAL: Housing and Residence Life will meet student resident occupancy needs. Assessment Strategies:

a. The Occupancy Management Team will meet at least 3 times to determine needed bed spaces for an estimated enrollment of 22,000.

b. The Future of Student Housing Task Force will meet at least two times. c. Housing and Residence Life occupancy report will indicate that the residence hall total

occupancy for the fall 2011 semester will be 100% as of the 10th day of class. Assessment Results:

a. The Occupancy Management Team met 14 times. The group determined needed bed spaces of 4750. The Housing Development Plan was revised to accommodate the renovation or future use of remaining non-renovated buildings and construction of 1-2 additional new residence halls.

b. The Vice President for Student Affairs did not convene the Future of Student Housing Task Force during the 2011-2012 year. No action necessary.

c. In Fall 2011, the occupancy report indicated 101.9% occupancy rate for the residence halls as of the 10th day of class. Since Housing and Residence Life could not accommodate all requests for on-campus housing from returning and transfer students, staff worked with the Dean of Students Office to create an “Off-Campus Housing Services” website. The site provides information on rental properties in the Starkville community.

GOAL: Residents will be satisfied with their residence halls.

Assessment Strategies: a. The Undergraduate Exit Survey will be administered each semester. Ninety percent (90%) of

surveyed students will rate Housing and Residence Life a 3 or better on a 5-point Likert-type scale.

b. Residents will participate in the EBI Resident Assessment Survey during the spring 2012 Semester. Students who choose to respond will rate Housing and Residence Life a mean goal of 5.5 or better on a 7-point Likert-type scale for three different factors: Satisfaction, Learning, and Overall.

Assessment Results:

a. During 2010-2011, 2399 students completed the Undergraduate Exit Survey. Of these, 93.1% of surveyed students responded with a 3 or better on a 5-point Likert-type scale. This was a .08% increase (92.3%) from the previous year. The addition of five new residence halls that were designed in the “modified traditional” floor plan (two residents per room sharing a private bath) provide privacy which is a high priority for today’s college students.

b. During Spring 2012, 843 (22.2% return rate) residents completed the EBI Resident Assessment Survey. The achieved mean for each factor was as follows: Satisfaction (4.95); Learning (5.09); and Overall (4.71). The result for each factor was below the mean goal of 5.5 on a 7-point Likert-type scale. Housing and Residence Life executive staff will meet to review and discuss assessment results and make changes accordingly.

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GOAL: Housing and Residence Life will promote living learning community.

Assessment Strategies: a. At least 4 interactions with department heads will occur in order to determine interest in

living learning communities. b. At least 2 interactions with living learning coordinators will occur in order to determine

which residence halls best suit each living learning community. c. The number of living learning communities (LLCs) will be maintained or increase over the

previous year.

Assessment Results: a. During 2011-2012, the director of housing and residence life and/or the associate director

for administrative operations interacted with department heads from Engineering, University Honors College, Carskadon Community, Day One, Professional Golf Management, Greek, ROTC, Communication, Band, and Athletics. The Housing and Residence Life staff provided information on benefits, opportunities, and options for living learning communities to assist these groups.

b. During 2011-2012, assignments professional staff initiated 10 interactions with living learning coordinators from Engineering, University Honors College, Carskadon Community, Day One, Professional Golf Management, Greek, ROTC, Communication, Band, and Athletics. The Housing and Residence Life staff provided bed space and coordinated the assignments process for the living learning communities for these groups.

c. During 2011-2012, there was a total of 10 established living learning communities. Due to system-wide demand on bed spaces, no new learning communities were created during the 2011-2012 year. The Housing and Residence Life staff revised the housing application to include a check-off indicator for each learning community, in addition to recruiting student participation during orientation sessions.

GOAL: Housing facilities will be maintained to provide a safe and clean environment. Assessment Strategies:

a. Resident Advisors will conduct health and safety inspections for residents during the fall and spring semester. At least one safety inspection will be done in each residence hall each semester.

b. Records will indicate that fire drills will be conducted for each residence hall. At least one fire drill will be conducted in each residence hall per semester.

c. Records will indicate that custodial services were provided to each residence hall. 100% of the residence halls will have daily custodial services.

Assessment Results:

a. During the 2011-2012 year, two safety and security inspections were held in each residence hall. Resident Advisors are required to attend Fall RA Training during the summer. Training includes group and on-site training related to safety and security.

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b. The annual Fire Safety Report compiled by the Dean of Students Office indicated that two fire drills were conducted in each residence hall (14 buildings) during 2011. No action needed.

c. Custodial Supervisor reports indicated that 100% of the residence halls received daily custodial services. Additionally, custodians responded to 357 service requests that were submitted via the website or telephone. Custodial Supervisors inspect buildings daily and meet twice per month with residence life staff to obtain feedback on the cleanliness of buildings.

HIGHLIGHTS

The number of Resident Advisors who volunteered to work at MSU Preview Days and conduct housing tours increased significantly. There were at least two RAs per building serving as volunteers.

A professional staff member was elected as the Mississippi Association of Residence Hall Students (MARHS) Advisor for 2012-2013. Mississippi State University will host the 2013 MARHS meeting.

A selection process for returning Resident Advisors was implemented.

The Resident Advisor course (COE 4513) was revised and updated to reflect Association of College and University Housing Officers-International standards.

Banner 8 and StarRez Housing Software System were integrated and enhanced sustainability efforts towards a “paperless” approach.

Social media efforts were expanded to include video tours of each residence hall in Facebook and in Twitter.

Live Chat was added to the MSU Housing Web Page.

All buildings are 100% sprinklered.

Oak and Magnolia will provide an additional 764 bed spaces and open for occupancy August, 2012.

2012-2013 GOALS

Housing and Residence Life will meet student resident occupancy needs.

Residents will be satisfied with their residence halls.

Housing and Residence Life will promote living learning community.

Housing facilities will be maintained to provide a safe and clean environment.

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RECREATIONAL SPORTS STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT That through participation in our recreation programs and services, the university community will understand and appreciate the lifelong benefits of an active, healthy lifestyle

MISSION STATEMENT To support the Division of Student Affairs and Mississippi State University in the total educational development of students by providing unique recreation programs, services, and facilities that support and encourage the development of a healthy lifestyle.


AQUATICS The aquatics program provides programs and services such as swimming lessons, water aerobics, lifeguard certification, lap swimming, and open recreation at the natatorium in the Sanderson Center.

The Sanderson Center natatorium played host to lifeguard training sessions, the Dawg Daze Dive-In Movie (Jaws), and an underwater robotics event. In addition, the pool is the home for Starkville Shockwave Swimming, the Starkville Academy Swim Team, and the Starkville High School team.

FACILITIES In addition to the Sanderson Center and The RecPlex, the Department of Recreational Sports also manages the Bulldog Disc Golf Park and the Sawyer Tennis Courts.

Facility improvements include adding new display cases for sport clubs; a new entry rug; refurbished spin bikes; new Olympic bars and dumbbells; repainted drain covers in the swimming pool; repainted benches at the tennis courts; safety improvements and a new muratic acid feeder in the pool filtration room; new signage at the Club Sports Fields; and new portable fence at The RecPlex.

FITNESS The most popular Rec. Sports activity, this program area includes Strength & Aerobic Conditioning Room, Level II, the Velodrome spinning studio, and a comprehensive program of group exercise classes.

In its second year, the personal training program saw phenomenal numbers with 342 patrons registering for the service, bringing in nearly $30,000 in revenue. New group exercise programs – Boot Camp, Couch to 5K, and AMPed - were also successful drawing well over 100 participants.

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INTRAMURAL & EXTRAMURAL SPORTS We offer men’s, women’s, co-ed, and open competition in 27 different team and individual/dual sports.

Intramural sports participation increased by 7%.

Nine teams represented Mississippi State in state, regional, and national flag football and basketball tournaments.

MSU INSTITUTE OF GOLF The Institute of golf is housed at the MSU Golf Course, a 6,72 yard championship course and has been named one of the Top 5 Public Golf Courses in Mississippi by Golf Digest.

Renovation of the MSU Golf Course concluded in spring of 2012. Improvements included the construction of new putting and chipping greens for the varsity golf team; a reconfiguration of holes 10, 11, and 18; and an expansion of the driving range.

OUTDOOR ADVENTURES Outdoor Adventures offers trips and clinics for a variety of outdoor-related skills, and sleeping bags, tents, backpacks, and other outdoor gear are available to rent.

Trey Harrison joined the staff in February 2012 as the new Outdoor Adventures Coordinator – our first full time professional for that position.

The Outdoor Adventures program hosted trips, events, and courses that produced 279 paying participants. RECPLEX The RecPlex is home to our outdoor intramural sports program and includes playing areas for softball, flag football, soccer, and other sports.

The RecPlex hosted the following events:

MS Bass Gloves Softball Tournament MSU Varsity Football 2-a-Days

Starkville Academy FP Tournament Cricket Club Championship

Anchor Week Kickball Tournament

/ Challenge IFC Kickball Classic

Army / Air Force Challenge Field Game Day

MSU Ultimate “Monster Mash” MSU Rugby home games

MSU Lacrosse home games Swinging for St. Jude

Powder Puff Football Game Kickball Tournament

MSU Varsity Softball Camps ISA Softball Tournament

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SANDERSON CENTER The Joe Frank Sanderson Center provides innumerable opportunities for structured and unstructured recreation, including intramural sports, pickup sports, badminton, swimming, exercising, and socializing.

In fourteen years of service to the University, the Sanderson Center has hosted over 6 million visitors.

SPECIAL EVENTS The department provides a variety of events that meet the diverse needs of the university community. These include fun runs, sport & game tournaments, service projects, and other leisure & educational events.

Special events hosted by Recreational Sports in 2011 – 2012:

Aquatics Hosts Palmer Home Kids Dawg Daze Wet & Wacky & Wild

Dance Around the World Dawg Daze Wii Bowling

Dawg Daze @ Midnight Fitness Week

Dawg Daze BBQ International Campus Games

Dawg Daze Day Hike Magnolia Madness

Dawg Daze Dive-In Movie MS Municipal League Youth Summit

Dawg Daze Golf Tournament Spirit Groups Nationals Preview

Dawg Daze Group X Showcase Strongman/Woman Competition

Dawg Daze Pool Party Turkey Trot 5K & 8K

Dawg Daze Sports Clubs Fair

SPIRIT GROUPS The university spirit groups, composed of the co-ed and all-girl cheerleader teams, the pom squad, and the mascots, are present at sporting events, pep rallies, and other events to encourage fan support of MSU athletics. The Spirit Groups also conduct cheerleader and dance camps during the summer and youth clinics throughout the year.

Members of the Spirit Groups spent approximately 534 hours practicing for football, basketball, volleyball, soccer, and baseball appearances, as well as for their participation in the national competition.

MSU Spirit Groups represented the university at 25 non-athletic, community events.

SPORT CLUBS Rec. Sports supervises the activities of 26 different clubs.

The MSU women’s disc golf club won the collegiate national championship in Augusta, Georgia in April 2012.

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Active clubs in FY12 were:

Aikido Racquetball

Ballroom Dancing SCUBA Dawgs

Bass Fishing Shooting Sports

Brazilian Jiu-Jitsu Short Arm Dawgs

Club Vertical Table Tennis

Cricket Tactical Airsoft

Dueling Dawgs Taido Karate

Men’s Lacrosse Triathlon

Men’s Rugby Women’s Basketball

Men’s Soccer Women’s Soccer

Men’s Tennis Women’s Ultimate Frisbee

Men’s Ultimate Frisbee Women’s Volleyball

Paintball Yoga Moves

2011-2012 GOALS

GOAL: Students will gain knowledge and begin to appreciate the benefits of an active, healthy lifestyle.

Assessment Strategies: Participation records will indicate at least 50 patrons enrolled in Boot Camp fitness training programs. Assessment Results: At least one boot camp was offered each semester. Participation records show over 100 students and staff participated in these high-intensity training programs.

GOAL: Students will gain knowledge and begin to appreciate the benefits of an active, healthy lifestyle.

Assessment Strategies: Participation records will indicate at least 25 patrons register for personal training services. Assessment Results: Participation records that 342 patrons registered for a personal training program

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GOAL: The Department of Recreational Sports will expand recreational opportunities for students.

Assessment Strategies: Participation records will show an overall increase of at least 10% in the club sports program Assessment Results: Participation records show an increase in active clubs by 2 (8.3%) and in increase of 15 club members (3%).

GOAL: The Department of Recreational Sports will expand recreational opportunities for students.

Assessment Strategies: Participation records will indicate that at least 4 intramural sports teams participated in extramural events Assessment Results: Participation records show that 3 women’s, 5 men’s, and 1 co-rec team represented MSU at extramural competitions

GOAL: The Department of Recreational Sports will improve service delivery systems.

Assessment Strategies: Inventory will be done to assess the recreational sport facilities. At least 3 physical improvements will be completed for fiscal year based on purchasing records. Assessment Results: Purchasing records show the following facility improvements: added club sports display; replaced entrance rug; refurbished spin bikes; replaced bars & dumbbells; repainted pool drains; made safety improvements in the pool filtration room; installed informational signage at the Club Sports Fields; added a muratic acid feeder to the pool filtration system; sanded and repainted soccer goals; replaced portable fence at The RecPlex

GOAL: The Department of Recreational Sports will improve service delivery systems.

Assessment Strategies: Revenue records will show at least 100 patrons take advantage of a new towel service. Assessment Results: Revenue records indicate that 448 patrons purchased the semester towel service.

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GOAL: Recreational Sports will provide student development opportunities to both graduate and undergraduate students.

Assessment Strategies: Participation records will indicate at least five students will receive fitness training certifications and use those skills for at least 2 semesters in our program. Assessment Results: Participation records show that 24 students received one or more training certifications, and payroll records show those students are currently employed in our fitness program.

GOAL: Recreational Sports will provide student development opportunities to both graduate and undergraduate students.

Assessment Strategies: Travel records will indicate at least four students attend one or more state, regional, or national level meetings. Assessment Results: Travel records show that 5 graduate assistants and 2 undergraduate students attended state, regional, or national level meetings.

HIGHLIGHTS

In the MSU Undergraduate Exit Survey, conducted by the Office of Institutional Research and Effectiveness and published in November 2011, 91% of respondents indicated they were satisfied or strongly satisfied (52.9%) with the services provided by the Sanderson Center and Recreational Sports.

Recreational Sports had its largest ever annual participation in FY12 – 602,192!!

The MSU women’s disc club won the collegiate national championship in August, Georgia, in April 2012.

Trey Harrison, a former Rec. Sports graduate assistant, and most-recently, an instructor with LL Bean, joined the staff full time as the new Outdoor Adventure Coordinator.

In comparing pre- and post-employment skills and development, a learning outcomes assessment of Recreational Sports student employees found that they had made improvements in their frequency of extroverted behavior (increased 40%), in time management skills (26%), and in their ability to communicate effectively (25%).

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The annual Turkey Trot 5K & 8K road race hosted a record number of participants with 185 runners.

The following student employees received certification through Rec. Sports-provided workshops/clinics:

o ARC Lifeguard Instructor: Adam Bilbo, Dustin Bishop, Chap Fenwick, Guy Mailey & Javier Rodriguez

o Cycling: Andrew Fisher, Katie Karcher, Matt Nicholas, Derrick Rondeau & Bryce Williams

o Group Aerobics: Bethany Crawford, Kaitlin Crepps & Anna Herndon

o Personal Trainer: Leanna Baldner, Spencer Beasley, Lindsay Boggan, Caroline Brannon, will Burnett Tiara Dismuke, Andrew Fisher, Ben Head, Anna Herndon, Crystal Holland, Arielle Howard, Hannah Nicholas, Adam Thigpen, Kenya Singleton, Justin Smith & Preston Smith

An old Reflector newsstand was re-purposed to become an advertising display for Rec. Sports programs. Also, unused speakers and amplifiers from the Main Gym were re-purposed to create freestanding sound systems for use in the studios.

In its second year, the personal training program saw phenomenal numbers with 342 patrons registering for the service, bringing in nearly $30,000 in revenue.

MSU Spirit Groups hosted over 5000 young men and women in 15 different camps and clinics.

Patrik Nordin, assistant director for facilities, was selected to represent Mississippi State and the state of Mississippi as a member of the Rotary Group Study Exchange to Daegu, Korea.

Two MSU students, Shellie Henry and Guy Mailey, represented the University in a 24-hour adventure race in Kentucky.

Three new group exercise programs – Boot Camp, Couch to 5K, and AMPed - drew well over 100 participants to these high-intensity training classes.

Zombies were loose in the Sanderson Center in FY12. In separate programs, student staff from Outdoor Adventures and from Fitness created Zombie Survival programs.

In addition to providing spirit for football and basketball games, the Spirit Groups also supported varsity baseball, volleyball, and soccer. In addition, the Spirit Groups represented Mississippi State at 25 non-athletic, community events.

The following student intramural sports staff were invited to work state, regional, or national tournaments:

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o Philip Meaker – National Basketball Tournament, Nebraska Regional Flag Football Tournament, USM Regional Flag Football Tournament, Magnolia Madness, ODU Regional Basketball Tournament, Florida Regional Basketball Tournament

o Julie Rhoads – National Basketball Tournament, Nebraska Regional Flag Football Tournament, USM Regional Flag Football Tournament, Magnolia Madness, ODU Regional Basketball Tournament, Georgia Southern Regional Basketball Tournament, Florida Regional Basketball Tournament

o Skip McCray – Middle Tennessee/University of Alabama State Flag Football Tournament, Nebraska Regional Flag Football Tournament, Magnolia Madness

o Andrew Fisher – Magnolia Madness

2012-2013 GOALS

The Department of Recreational Sports will expand Recreational Opportunities:

o Improvements will be made to the Outdoor Adventures program. Participation records will show an overall increase of at least 15% in Outdoor Adventure activities.

o Improvements will be made to aquatics programming. At least 2 physical improvements will be completed for fiscal year based on purchasing records and participation records will show at least 2 new programs added.

The Department of Recreational Sports will improve Service Delivery Systems by:

o Inventory will be done to assess recreation facilities. At least 3 physical improvements will be completed for fiscal year based on purchasing records.

o An assessment of student employee satisfaction will be conducted. The assessment will be completed by June and results will be presented both by area and in aggregate.

Recreational Sports will provide student development opportunities to both graduate and undergraduate students.

o Participation records will indicate at least 4 student employees participate each week in emergency response training scenarios.

o Participation records will indicate at least 10 fitness employees have completed exercise behavioral intervention training.

Students and staff will gain knowledge and begin to appreciate the lifelong benefits of an active,

healthy lifestyle through:

o Improvements will be made to the fitness program. Participation records will show an overall increase of at least 10% in personal training and at least 3 physical improvements will be completed for fiscal year based on purchasing records.

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o Participation records will show at least 100 of the participants in the educational programs funded through a Blue Cross/Blue Shield grant will run in a spring road race.

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RECREATIONAL SPORTS/MSU INSTITUTE OF GOLF STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT The Mississippi State University Institute of Golf becomes a leader in the golf industry through the creation of a “live learning lab.”

MISSION STATEMENT Through “true life research,” the Mississippi State University Institute of Golf is the model of best practices, providing expertise, knowledge, research, and services that advance the university and the industry of golf.


The MSU Institute of Golf is a multi-faceted facility that operates to provide a comprehensive golfing experience to all who visit. The Golf Course is an 18 hole championship layout with 4 sets of tees to provide a challenge to all level of golfers. The Golf Shop provides the largest retail golf experience in the Golden Triangle Region. The golf shop serves as a Model Operation for the MSU’s PGA Golf Management program. The Institute of Golf Academy provides instruction and programs for all types of golfers and even has started IRB approved research programs with the Kinesiology Department. The Junior Bulldog Golf Academy is the region largest junior golf program offering over night golf camps, weekly golf camps and introduced a new program SNAG, Starting New At Golf. Our Golf Course Maintenance Department is the “Live Lab” for MSU’s Golf & Sports Turf Management program.

2011-2012 GOALS

GOAL: The MSU Institute of Golf will see an increase of 5% in total revenue.

Assessment Strategies: The MSU Institute of Golf will implement a new merchandise marketing plan to increase golf retail sales.

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Assessment Results: Reports showed that the retail store saw an increase of 5% over last year’s sales.

GOAL: The MSU Institute of Golf will create a new web site.

Assessment Strategies: A new web site will be built that promotes the IoG and our web based store. Assessment Results: Upon review, our web site is currently under construction.

GOAL: The MSU Institute of Golf will be profitable in FY12.

Assessment Strategies: Through the marketing efforts and strategic planning of the MSU Institute of Golf, operational revenues will show to be higher than expenses. Assessment Results: Reports show that the MSU IoG showed a profit for FY12.

2012-2013 GOALS

The MSU Institute of Golf will build a new research/learning center.

The MSU Institute of Golf will see an increase of 5% in total revenue.

The MSU Institute of Golf Academy will see an increase of 5% in total revenue.

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RELATIONSHIP VIOLENCE & OUTREACH STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT University Health Services at Mississippi State University is operated under the Division of Student Affairs to provide comprehensive, accessible, high-quality, and economical mental and physical health care to its students. As part of the University Health Services, the Department of Relationship Violence and Outreach supports the academic mission of Mississippi State University by facilitating the healing, renewal, safety and validation and justice for survivors while working towards the elimination of sexual violence through practice, initiatives, education and interventions.

MISSION STATEMENT

We endorse the worth and dignity of all human beings and embrace diversity as a valued and important quality of human community. We view our mission as working to facilitate individual change as well as contributing to a supportive and growth-producing social environment through social advocacy and community building. To provide a system that treats, educates, and informs the university community about mental and physical health, as well as wellness issues.


OUTREACH Outreach and educational programming are provided to the Mississippi State University community that will offer individuals with information to be used in a proactive way to promote self-care and growth. EDUCATIONAL PROGRAMS The department provides campus-wide programs on relevant issues with nationally-known speakers. SEXUAL ASSAULT SERVICES The department coordinates response to sexual assault and provides educational outreach and programming regarding sexual assault. Sexual Assault Services is dedicated to providing advocacy and services to victims of sexual violence and to providing information and education to the Mississippi State University community for prevention of sexual assault and violence.

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2011-2012 GOALS

GOAL: To reach more students through outreach programming.


a. Increase outreach efforts. b. Strengthen liaison relationships across campus.

Assessment Results:

a. The department hosted “Walk a Mile in Her Shoes” event to help men understand the role men have in sexual assault prevention.

b. The “Walk A Mile in Her Shoes” event was held during March 2012. There were 404 men participated by walking a mile in high-heel shoes. All were required to attend a fitting session and briefing on the program. 596 students and volunteers also participated. (This was a 28% increase from the previous year male participants. 404 compared to 315.) With such emphasis on the men’s role regarding sexual assault, there was a need to focus on women helping women regarding sexual assault issues.

GOAL: Students and faculty will participate in the “Clothes-line Project” that serves to bring awareness and attention to the types and scope of sexual violence. At least 500 individuals will participate in the project.

Assessment Strategies: a. Strengthen liaison relationships across campus through large outreach programs that

engage the university and community. b. Implement programs to enhance sexual assault awareness.

Assessment Results: a. Accomplished: Clothes-line Project” was held in September 2011. 1057 individuals

participated in the project. 650 participated in 2010. There was an increase of 407 new participants.

b. Accomplished and ongoing. By Relationship Violence & Outreach department partnering with the Maroon Volunteer Center, 110 students volunteered to assist in recruiting more participants for the “Clothes-line Project” which has become a signature program on campus. Also, more faculty are getting their classes involved and local television station advertised and actually covered the event.

GOAL: The Department of Relationship Violence & Outreach will provide educational services related to sexual assault issues. The department will also provide at least two lecture series each year.

Assessment Strategies: a. During 2011-2012, four lectures will be held which consists of the following:

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o National speaker, Lavon Morris Grant will speak on Domestic Violence in October 2011

o Staff members will speak on Stalking in residence halls in November 2011 o Staff members will speak on the White Ribbon campaign (prevention program on

the role that men play regarding sexual assault) in November 2011 o Chocolate Love series regarding healthy relationships in February 2012

b. Training workshops will be conducted on sexual violence issues for administrators, professionals and students. At least five workshops will be conducted each year.

Assessment Results:

a. Accomplished: During 2011-2012, 632 individuals participated in the lecture series. b. Accomplished: During 2011-2012, 11 workshops were conducted and 459 individuals

participated in the workshops. From the workshop participation, there was a need to reach out more to the professional and administrative staff at MSU.

GOAL: The Department of Relationship Violence & Outreach will provide resources on educational programming, mental health issues and services for sexual assault victims.


a. Relationship Violence & Outreach Survivors will host “Take Back the Night” for sexual assault victims. “Take Back the Night” provides an opportunity for the victims to share their stories and be empowered. At least 50 individuals will participate in the event.

b. Relationship Violence & Outreach will host at least 15 mental health issues workshops. Assessment Results: a. Accomplished: The “Take Back the Night” event was held in April 2012 during Sexual

Assault awareness month. 50 individuals participated. The benchmark was changed during this assessment cycle from 300 to 50 for more individual attention being brought to the setting of the program. Also, it was same day offering as the “Women for Women” event in which 387 women participated.

b. Accomplished: For 2011-2012, 18 mental health issues workshops were provided by the staff. There was a need for a student friendly campus wide program regarding suicide, depression and anxiety mental issues. The “Send Silence Packing” program was offered with the National speaker Jordan Burham sharing his story on suicide, depression, anxiety in April 2012.

HIGHLIGHTS

For the first time at MSU “Women for Women” was held. This was a collaborative project and effort consisting of various academic and Student Affairs entities. This project highlights the resources provided by women for women. A successful clothing drive was spearheaded by PCSW with all proceeds going to “Safe Haven Women’s Shelter”

The Clothesline Project continues to grow. Approximately 1,057 tee shirts make up the collection. This past year 117 students volunteered to work with the project.

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The department recognized by the Office of Violence Against Women for educating, training, and programming to 3,946 students, faculty and staff.

The department was recognized and featured on the “National Walk a Mile in Her Shoes” website. This year over 404 men walked in women’s shoes. In total almost 1,000 people participated.

A national speaker Jordan Burnham of “Active Minds” national speakers’ bureau came to MSU to address college students, suicide and mental health issues.

Verizon Inc. regional office partnered with the department and provided support for giveaway items, advertisements and participation in “Walk a Mile in Her Shoes”.

Outreach efforts covered an increased amount of areas. Including but not limited to the following:

o Academic Deans/Directors-17 o Athletics-9 o Fraternity/Sorority Members - 1520 o Parents of Students -14 o Residence Life staff- 57 o Student Affairs staff-56 o Students (club sports, intramurals, classroom, non-traditional, international, etc) -

56 o Victims/Survivors – 8 o Women’s Group Participants – 22 o Community members/general - 4 o Other (Verizon Wireless, Columbus Air Force Base, Starkville Fire Dept, and

Domestic Violence Shelter) – 6 o Total- 3,496

National speaker, Lavon Grant-Morris featured on campus as a keynote speaker and as a workshop trainer on the topic Domestic Violence.

The department for the first time co-sponsored the outreach “Sex and Money” on the topic human trafficking. Representatives from the Attorney General’s office and the Federal Bureau of Investigation served on the panel.

Over 700 men (students, staff, and faculty) participated in the “White Ribbon Campaign.” This is a national program held each year on campus that addresses men and the role they play in the elimination of sexualized violence.

2012-2013 GOALS

All goals from 2011-2012 will remain on-going goals for 2012-2013.

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STUDENT COUNSELING SERVICES STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT University Health Services at Mississippi State University is operated under the Division of Student Affairs to provide comprehensive, accessible, high-quality, and economical mental and physical health care to its students. As part of the University Health Services, Student Counseling Services supports the academic mission of Mississippi State University by facilitating the social, psychological, and academic functioning of students.

MISSION STATEMENT We endorse the worth and dignity of all human beings and embrace diversity as a valued and important quality of human community. We view our mission as working to facilitate individual change as well as contributing to a supportive and growth-producing social environment through social advocacy and community building. To provide a system that treats, educates, and informs the university community about mental and physical health, as well as wellness issues.


COUNSELING Therapy is an effective means of promoting personal growth and self-exploration. The process starts with accessing current difficulties and personal history. A treatment plan is generated between the counselor and the student. MSU Counseling Services uses a brief therapy model to reach specific treatment goals for both individual and couples therapy. GROUP COUNSELING Group therapy is an effective way of creating for students a sense of cohesion and universality. It allows students to receive support addressing and coping with their emotional and behavioral concerns. This form of therapy involves a therapist and a small number of individuals who meet regularly in a safe and confidential environment. PSYCHIATRIC SERVICES Psychiatric services offered include psychiatric evaluations and follow-up for students referred by their primary therapist at Student Counseling Services. Hospitalization when appropriate may be facilitated by the Staff Psychiatrist or other staff members.

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WALK-IN URGENT CARE SERVICES Staff members are available for crisis consultation with students and the campus community on a daily basis. During office hours (Monday – Friday 8 am-5 pm) a counselor on duty will meet with any student experiencing an urgent concern or crisis. AFTER-HOURS CRISIS SERVICES Crisis services are provided 24 hours a day, including weekends (excluding Fall Holiday). After 5:00 p.m. and on weekends, students may contact campus MSU Police Department who will then notify the clinician on call. PSYCHO EDUCATION / PREVENTION We provide a limited number of psycho-educational programs and workshops on a variety of mental health topics, based on the needs of the campus community. We also collaborate with other campus departments to provide events and presentations that increase mental health awareness and access to Student Counseling Services. Student Counseling Services’ website provides free online screening for students in order to increase awareness of current mental health issues and encourage accessing our services. Mental health screenings include depression, eating disorder, alcohol, and anxiety, among others.

2011-2012 GOALS

GOAL: Staff will be provided with innovative services that meet the national standard of care for mental health treatment.

Assessment Strategy: a. 100% of full-time clinical and support staff will participate in at least one conference or

workshop per fiscal year. b. 100% (all staff) will meet with the Director at least monthly supervision and guidance in

professional development. c. All clinicians will meet for one hour weekly to discuss clinical issues. d. All clinicians will meet with the Staff Psychiatrist/Clinical Director monthly for clinical

supervision.

Assessment Results: a. Department provided one in-person training and three webinars for all (100%) full-time

staff. Additionally, staff members attended an average of 1.6 conferences. Two staff members did not attend a conference; neither of these clinicians worked the full year at Student Counseling Services.

b. Each staff member was scheduled to meet with director on a regular basis for supervision. Each staff member received 3 hours of supervision per month on average.

c. Therapists met weekly for one hour for clinical case conference. d. Clinicians met at least monthly for one hour with the Clinical Director for supervision.

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GOAL: Students will receive quality services provided in a timely manner to best meet their needs.

Assessment Strategy: a. All clients will have an initial consultation with a clinician within one week of first

contact. Exceptions to this will be limited to requests for a specific clinician. If a specific clinician is unable to meet with the client within this timeline, the client will be offered a meeting with another clinician if desired.

b. Same-day consultations will be provided for students in crisis. c. Client surveys will be administered to assess satisfaction with services. At least 75% of

the students will rate likelihood of recommending Student Counseling services to other students 4 or higher on a 5-point Likert-type scale.

Assessment Results: a. Average time from initial contact to first appointment was four days. Time lapse ranged

from zero to 5 days. b. Crisis intervention was available each day throughout the year in addition to ongoing

after-hours crisis availability. c. 97% of the students rated likelihood of recommending Student Counseling Services to

other students as 4 or 5 on a 5-point Likert-type scale. Most (78%) indicated extremely likely (5).

GOAL: Students transitioning from military life to student life will be aware of Student Counseling Services.

Assessment Strategy: a. A Student Counseling Services liaison will maintain once monthly contact with the

Center for America’s Veterans (CAV) staff. b. A needs assessment survey will be administered to student veterans on campus. Results

will yield interest areas for workshop topics. c. Psycho-educational workshops will be provided for student veterans once per month

during the fall and spring semesters.

Assessment Results: a. Seven documented liaison meetings were documented across the academic year. These

do not include telephone or email contact. b. Survey revealed interests in three broad areas of personal, family, and professional

development in the transition from military life to student life. Workshops were developed to address these needs.

c. Seven workshops were provided to student veterans based on results of needs assessment survey. Additionally, clinicians provided two guest lectures for an academic course for veterans.

GOAL: Students will receive services in a variety of modalities to best meet their needs.

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Assessment Strategy: a. The group therapy program will continue to be expanded to meet student needs and

interests. At least six therapy groups will be offered each fall and spring semester. b. A wellness workshop series will be created to provide information on topics of interest

to the student body. At least four different topic workshops will be offered fall and spring semesters.

Assessment Results: a. Seven therapy groups were available to students in Fall 2011, six groups were available

in Spring 2012, and three groups were available in June 2012. Average attendance across groups was 5.2 members.

b. Workshops on four different topics were provided in Fall 2011, four workshops were provided in Spring 2012, and three workshops were provided in June 2012.

HIGHLIGHTS

Student Counseling Services received full accreditation from the International Association of

Counseling Services.

A Staff Psychiatrist was hired for Student Counseling Services and has added psychiatric evaluation services and follow-up appointments for our students.

A total of 4,157 individual counseling sessions were provided to 865 students.

The Group Therapy program has grown this year, so that more groups were added and attendance for groups increased; 334 group sessions were provided on a variety of topics.

Offered an on-going group to LGBTQ students in order to add services for this typically underserved population.

Offered a daily meditation group which was well-attended each semester.

90% of staff attended Safe Zone training.

The results of client satisfaction surveys indicated nearly all (95%) of student clients would recommend SCS to other students.

Crisis intervention and urgent care were available daily during each semester in addition to after-hours crisis availability, enabling same-day consultation for students if needed.

The Wellness Workshop series also increased in attendance and all workshops received scores of at least 95% positive scores by all attendees.

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2012-2013 GOALS

To provide excellence in counseling services to MSU students

o Hiring and providing continuing education for highly trained staff

o Maintaining IACS accreditation

o Providing emergency services to accommodate immediate need

o Offering a variety of quality clinical and educational services

To offer services through a variety modalities to meet student needs

o Individual counseling

o Psychiatric services

o Group counseling

o Psycho-educational programming

o Workshops

o Wellness groups and programming

o Urgent Care

o Online Screeings

o Facebook page

o Website for access to SCS programs and services

To continue to reach out to historically and currently underserved student populations to

provide access to counseling services.

o Groups focusing on underserved populations & populations at risk

o Exploring barriers to services including religious, cultural, ethnic, and gender issues

To provide counseling services that promote a safe, caring, accessible and diverse

environment for MSU students

o To improve the Campus Climate by encouraging LGBTQ students to access services

and to provide a support group for this population

o To provide services to students with sensitivity to religious and cultural differences

o To provide physically accessible services at this location

o To provide staffing which reflects the diversity of the student body

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UNIVERSITY HEALTH SERVICES LONGEST STUDENT HEALTH CENTER STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT Student Health Services at Mississippi State University is operated by the Division of Student Affairs to provide comprehensive, accessible, high-quality, and economical mental and physical health care to its students.

MISSION STATEMENT To provide a healthcare delivery system that meets the needs of the university community with a focus on patient education and preventative medicine.


Longest Student Health Center Provides healthcare for students and the campus community Student Counseling Center Provides mental health care, crisis services, and outreach for Mississippi State University students Health Education and Wellness Provides outreach education, individual education, and counseling on health and wellness issues Relationship Violence and Outreach Provides advocacy and crisis response to victims of sexual assault and education and prevention for the Mississippi State University community

2011-2012 GOALS

GOAL: Deliver cost effective healthcare services to the MSU community.

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Assessment Strategies: Monitor clinic volume to be sure services are being utilized. Keep cost the per office visit to a fiscally responsible level in order to maintain financial viability.

Assessment Results: Operating margins are within appropriate expectations.

GOAL: Improve patient communication and access their personal healthcare information. Assessment Strategies:

Implement an on-line portal for patient information.

Assessment Results: Software has been installed and implemented. Several test patients have been invited. This is an ongoing project.

GOAL: Encourage patient utilization of Preventative Medicine services. Assessment Strategies:

Monitor office visits and services for preventative services

Assessment Results: Utilization of Preventative Services is up 16% year over year. Emphasis on utilization will be ongoing.

GOAL: Renovate area for Health Education and Wellness space in order to provide a more public presence

Assessment Strategies: Move into new space in hopes of provide improved access. Assessment Results: New spaces for Health Education and Wellness staff has been completed and being utilized.

GOAL: Be re-credentialed by AAAHC. Assessment Strategies:

Fall 2010 review was conducted. Compliance with established standards for medical practice was evaluated by outside surveyor.

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Assessment Results: Letter of re-accreditation was earned and received.

GOAL: Policy and Procedure Manuals were updated and placed on-line to allow staff better access. Assessment Strategies:

All policies are accessible from staff computers in a timely manner.

Assessment Results: Updated manuals were scanned into data base and made available to staff. Staff was informed of the location and instructions for access.

GOAL: On line referral from Athletic Department trainers to be installed. Assessment Strategies:

Trainers are to submit referrals for medical services to SHC via on line system. SHC is able to receive the referrals and accomplish the services requested with clarity as to payment responsibility

Assessment Results: System has shown to be effective. Much less confusion to the patients and SHC staff about what services are being requested and who has patient responsibility.

GOAL: Mississippi Department of Health immunization data base access to be improved. Assessment Strategies:

SHC medical records staff has improved ability to verify immunization records on incoming students.

Assessment Results: Notable time and effort is saved and new students’ compliance with immunization requirements continues to be very close to 100%.

HIGHLIGHTS

Reorganized staff in light of early retirement program.

Added dedicated clinic staff to manage PAP smear scheduling

Conducted 17 off site flu vaccine clinics during Fall 2011

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Installed software upgrades to EHR

Added patient access portal

Streamline insurance billing system to move to online transmission of claims

Upgraded hardware throughout the system to provide more speed in moving patients through the clinic

Added Phlebotomy support to better serve peak clinical lab needs

2012-2013 GOALS

Add clinical exam rooms and triage space to 3rd floor clinic to allow for more prompt service to our students/patients.

Spread use of patient portal to better serve patients and save clinic time

Expand use of Exercise is Medicine program to foster a healthier student population by using exercise and conditioning.

Be alert to interventions regarding alcohol and drug use and channel to appropriate services. Student are being screened and counseled as appropriate.

Maintain current service level in light of expected patient growth organically produced from university growth patterns.

Implement enhanced mental health services with the addition of a Psychiatrist to the medical staff in hopes of providing better outcomes for patients with this need.

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DEAN OF STUDENTS Dr. Thomas Bourgeois

______________________________________________

CENTER FOR AMERICA’S VETERANS

DIRECTOR Col. Kenneth McRae (Ret)

COLVARD STUDENT UNION

DIRECTOR Dr. Eddie Keith

HOLMES CULTURAL DIVERSITY CENTER

ASSISTANT DEAN AND DIRECTOR Ms. Maria White

STUDENT LEADERSHIP AND COMMUNITY ENGAGEMENT

ASSISTANT DEAN AND DIRECTOR Dr. Cade Smith

STUDENT SUPPORT SERVICES

ASSISTANT DEAN AND DIRECTOR Ms. Julie Berry

UNIVERSITY POLICE

CHIEF Ms. Georgia Lindley

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G. V. “SONNY” MONTGOMERY CENTER FOR AMERICA’S VETERANS STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT Establish and maintain the standard for all universities to emulate when providing military veteran focused educational and student support services.

MISSION STATEMENT To support the mission of the Division of Student Affairs through the development and implementation of outreach programs designed to provide student support services focused on the special needs and requirements of today’s military veteran, service-member, dependent, and survivor. The center plays a supporting role in the development and implementation of educational and research components designed to position the university with veteran and military affiliated organizations and agencies.


Comprehensive benefit counseling and certifying program (includes Federal and State educational benefits like the various chapters of the GI Bill and the active duty/national guard/reserve tuition assistance programs) Veteran Workshop Program Veteran Outreach and Recruiting Program (designed to aggressively recruit and retain veterans, service-members, dependents, and survivors) Veteran Transition Assistance Program (designed to facilitate the transition into school and upon graduation into the workforce) Veteran Research and Educational Component Veteran Transition Program – Learning Community

2011-2012 GOALS

GOAL: The Center will continue to provide programs and services to assist our student veteran, service-member, dependent and survivor population.

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Through the development of outtake questionnaire, surveys, and verbal interviews, the center staff will evaluate services provided to the student veterans, service-members, dependents, and survivors.

Assessment Results:

Based on a majority of the outtake surveys, questionnaires, and informal interviews the overall assessment of the services provided to students had been overwhelmingly positive.

GOAL: The Center will work with the Division’s Development Officer in raising funds in support of the Center’s Veteran, Service-member, Dependent and Survivor scholarship program. After determining financial need, students will be awarded a scholarship established by the Center. Scholarships are awarded based on financial need. Assessment Strategies:

Success of this goal is based on the continued increase of overall resources and funding provided in support of student scholarships.

Assessment Results:

Scholarship funding in support of student veterans, service-members, dependents, and survivors increased last year including funding from the nationally recognized Pat Tillman Foundation along with donations from Tommy Nusz, Russell Gaines, Paul Grice, the Exxon Corporation and others.

GOAL: The Center will play a key role in increasing the veteran, service-member, dependent and survivor enrollment at Mississippi State University through continuous recruiting efforts and collaboration with university admissions and other departments on campus. Assessment Strategies:

The center will assess the increase of the overall student veteran, service-member, dependent, survivor population through the application process and by comparing last year’s overall veteran, service-member, dependent, survivor population to this year’s population.

Assessment Results:

The veteran, service-member, dependent, survivor population continues to grow exponentially here at MSU. Several factors can be attributed to the quick growth in our student veteran, service-member, dependent, survivor population and the Center for America’s Veterans has certainly played a key role in the growth. This year the VSDS student population grew by approximately 55 students.

GOAL: The Center will continue to increase faculty, staff and student awareness of military veterans through the annual Veterans Day Awareness Week events.

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Assessment Strategies: The center will plan and facilitate at least one awareness/educational event every semester to continue to increase awareness of the needs and concerns of our student veterans.

Assessment Results:

The center conducted several events last year in an effort to increase awareness and visibility of issues and challenges faced by our student veteran and service-member population. The events included a faculty workshop, several National Guard College Visit Days, and a weeklong Veterans Day Awareness Program.

GOAL: The Center will continue to make recommendations to the university leadership concerning best practices in support of student veterans at Mississippi State University (ex: veteran pre-registration, academic credit for military training and out of state tuition waivers for VSDS students). Assessment Strategies:

Success can be defined by the institutional implementation of policies and procedures designed to support the needs of today’s student veteran, service-member, dependent, and survivor population.

Assessment Results:

Collaborating with several departments and units on campus, the center facilitated the discussion on key aspects of student enrollment (i.e. – application fee waiver, increasing Yellow Ribbon participants, Grants for funding academic Programs for our VSDS students.)

GOAL: The Center will continue to partner with local, regional, national associations, organizations and academic departments who share similar goals and objectives. Assessment Strategies:

Success of this goal is determined by the level of participation and support the center provides to local, regional, and national associations and organizations who share similar goals and objectives.

Assessment Results:

The center has continued to play a major role in shoring up support of our veteran and service-member community. The center conducted a reception and luncheon in support of our faculty and staff that are veterans or service-members and conducted the third annual MSU Veterans Day Memorial Service. The center continues to partner with local, state, and national organizations to encourage support for all veterans. A partnership has been forged with the academic Department of Social Work and BSIS.

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HIGHLIGHTS

The center facilitated the establishment, planning, and execution of the third Annual Mississippi State University Veterans Day Ceremony and conducted its fourth annual Veterans Days Awareness Week.

The Center for America’s Veterans has played a critical role in Mississippi State University being nationally recognized within the top fifteen percent of military and veteran friendly schools.

The Center for America’s veterans has been recognized by several different organizations as being a national leader in providing university based student veteran support services. The staff (including student workers) has been invited to present at several best practice conferences at the state and national level.

The Center for America’s Veterans continues to partner with philanthropic organizations and foundations in support of the growing scholarship programs. The center recently announced the continued partnership with the Pat Tillman Foundation and others. These scholarships will go to support the financial needs or our student veterans, service-members, dependents, and survivors.

Continue to develop and implement the Veteran Transition Program. This program saw its second successful year in 2011-2012

The center continues to develop Educational and Research Components designed to support and compliment the fully developed Outreach Component of the G.V. ‘Sonny” Montgomery Center for America’s Veterans. Projects include the Certifying Official Professional Certificate Program and the Department of Counseling and Education Course, Emerging Issues: Working with Veterans, Military Personnel and their Families currently scheduled to be taught this fall.

2012-2013 GOALS

The Center will continue to provide programs and services to assist our student veteran, service-member, dependent and survivor population.

The Center will work with the Division’s Development Officer in raising funds in support of the Center’s Veteran, Service-member, Dependent and Survivor scholarship program. After determining financial need, students will be awarded a scholarship established by the Center. Scholarships are awarded based on financial need.

The Center will play a key role in increasing the veteran, service-member, dependent and survivor enrollment at Mississippi State University through continuous recruiting efforts and collaboration with university admissions and other departments on campus.

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The Center will continue to increase faculty, staff and student awareness of military veterans through the annual Veterans Day Awareness Week events.

The Center will continue to make recommendations to the university leadership concerning best practices in support of student veterans at Mississippi State University (ex: veteran pre-registration, academic credit for military training and out of state tuition waivers for VSDS students).

The Center will continue to partner with local, regional, national associations, organizations and academic departments who share similar goals and objectives.

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COLVARD STUDENT UNION STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT The Colvard Student Union seeks to provide exceptional facilities, programs, and service to encourage the holistic growth of students through both formal and informal means. The union building serves as the center of university community life.

MISSION STATEMENT To provide quality services, facilities, and amenities that complement and supplement academic experiences and to provide inclusive opportunities for involvement for the development of interpersonal, social, and leadership skills.


*Note: During late fall semester 2011 some of the service areas of the Colvard Student Union were part of a significant reorganization. The Center for Student Involvement, which since 2008 had been comprised of student organizations, Greek Life, and Miss MSU and shared space with the Student Association (SA), was replaced by the Center for Student Activities. Fraternity & Sorority Life were broken out as a separate office and along with the Miss MSU Program were moved to the office formerly occupied by CAB, Music Makers, and the Lyceum Program. Those latter three functions were moved to the old CSI Office and combined with advisement of the SA to form the Center for Student Activities (CSA). In summary, functions, staffing responsibilities, and office location changed for those affected. Goals and objectives were consequently revised. Student Union Building The Colvard Student Union is an 117,000 sq. ft. building that includes the Food Court, Starbucks, Union Station Hair Designers, convenience store, art gallery, meeting rooms, and administrative offices. Campus Activities Board Comprised of six committees and 100+ students, CAB plans and presents a wide variety of programs and entertainment for students Music Maker Productions A student-run concert promotion group that works to provide entertainment for students

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Student Organizations MSU currently has ~300 registered student organizations which represent various aspects of student life on campus. Student Association (SA) The SA is MSU’s student government, which includes both the executive and legislative branches. The executive branch has 5 elected officers, 24 appointed officers, and 20 committees. The Senate is comprised of 48 elected members. Fraternity & Sorority Life MSU's Greek system has 18 fraternities and 12 sororities, and includes approximately ~2,500 students. Seven sororities and 12 fraternities have houses on campus. Student Publications MSU students publish the Reflector, the student newspaper, every Tues. and Fri. The Student Association has restarted the Reveille, the MSU student yearbook, which was published in spring of 2012 after having been discontinued for several years. Miss MSU Program MSU sponsors a scholarship program that is a preliminary program for the Miss Mississippi program. Event Services Reserves facilities and coordinates set-ups for on-campus events. Colvard Student Union Art Gallery The Union Gallery presents museum shows, traveling exhibits, student show, and group and solo exhibits by professional artists and students.

2011-2012 GOALS

A - Colvard Student Union & Event Services GOAL: Maintain at least an 80% positive level of satisfaction with service of those who booked events in the Colvard Student Union or other campus facilities by Event Services.

Assessment Strategies: Those who make reservations are sent an email asking them to rate the service of those assisting them in reserving and setting up for their event. Response is voluntary. Assessment Results: 92.2% of the users of the Union rated their level of satisfaction as either Excellent or Good.

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GOAL: The number of visitors to the Colvard Student Union will increase from the previous year proportionate to the increase in enrollment.

Assessment Strategies: People Counters installed at all doors of the Union count each person who enters the building. Data are kept on computers in the building. Assessment Results: For the year approximately 2.5 million people visited the Union. The increase was 19% over the same time a year ago, which is significantly more than the increase in enrollment.

GOAL: Increase the number of reservations for the Colvard Student Union.

Assessment Strategies: Determine the number of reservations made through the reservations system for 2011-12 vs. 2010-11. Assessment Results: 5,971 reservations were made during the past year, which is an increase of 1,358 or 29% over the previous year.

GOAL: Improve customer billing, inventory control, and minimize paper system by upgrading Ad Astra reservation system or replacing it with EMS.

Assessment Strategies: Staff will attend workshop and company will initiate promised upgrades to enhance reservation system, or staff and ITS will switch to EMS, a superior and widely used system for unions and event managers.

Assessment Results: Staff attended Ad Astra conference, and upgrades began this summer. It is still too early to tell if the upgrades solve our problems. We learned through a survey that all SEC institutions but MSU are using EMS and are highly satisfied with it. We met with ITS and other administrators for a webinar with EMS, but were told that we could not change until all remedies were exhausted with Astra (a system we have been using for 4 years).

GOAL: Meeting rooms will be more effectively maintained by installing chair railing around the walls to protect them from damage from tables and chairs, which are often slid against the walls. This leaves the walls looking bad until they are repaired and repainted, which requires paint and labor.

Assessment Strategies: Chair rails installed on walls of Union meeting rooms.

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Assessment Results: Installation began in one of the most popularly used meeting rooms, which has tables and chairs as part of the standard set-up, and will continue as time and funding allow.

GOAL: Complete move of Event Services support and student set-up staff to new office location in Lockup.

Assessment Strategies: All office equipment is moved to newly relocated trailer in Lockup area, and utilities are connected.

Assessment Results: Equipment and utilities are installed, and staff has moved in.

GOAL: Plans for expanding and renovating the Amphitheater are developed.

Assessment Strategies: Architect is hired and preliminary plans developed for expanding and renovating the Amphitheater.

Assessment Results: MSU architect, campus planner, Development officer, MMP advisors, and students visited other amphitheaters. A rough idea of needs was discussed. Architects and other arena professionals estimated the cost. It was determined that resources are not yet available to do this project.

B - CAB/MMP/Lyceum (CSA) GOAL: An online ticket system will be developed for MMP, Lyceum, and other organizations’ ticketed events.

Assessment Strategies: Agreement will be reached with ticket vendor and tickets sales begun.

Assessment Results: Agreement reached with Ticket Biscuit, and tickets for Lyceum, MMP concerts, and some other events were sold through system.

GOAL: MMP will bring a more diverse genre of music to MSU.

Assessment Strategies: Concerts from at least 3-4 different genres are presented on campus.

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Assessment Results: Concerts were presented on campus from groups playing alternative, pop/rock, jazz, country & western, and bluegrass last year.

GOAL: Determine most effective way to leverage programming efforts of CAB, MMP, and the SA into a consolidated campus programming board.

Assessment Strategies: Joint meetings, decision-making, and scheduling of all 3 bodies regularly held to plan programming. Preservation of each group’s budget, but leveraging funds to bring bigger acts to campus.

Assessment Results: Meetings were routinely held, including new SA members after spring elections. Distinct budgets were preserved but funds leveraged. Acts such as the Avett Brothers and Jake Owens were booked for Bulldog Bash, and Sugarland was booked for the spring in collaboration with the Athletic Department. In addition, the groups worked together to present the Showcase of Starkville on the Drill Field, where local merchants advertised their goods and services to students.

C - Fraternity & Sorority Life GOAL: NPHC Advisor will improve support for chapters through individual meetings with chapter officers and advisors to discuss newly implemented Grade Improvement Plan for the next 2 years.

Assessment Strategies: Meetings with officers and advisors of each NPHC chapter held.

Assessment Results: Meetings were held with representatives of each chapter. A survey of chapter GPA’s from 2010-11 to 2011-12 showed an increase for each chapter.

GOAL: Provide support for Pi Kappa Phi, the newest IFC fraternity, in building membership and securing housing.

Assessment Strategies: Chapter membership will be within 20% of the average IFC fraternity chapter membership. Housing will be located for the chapter for the coming academic year.

Assessment Results: Office space was provided in the Fraternity & Sorority Life Office for Pi Kappa Phi, and the IFC advisor held regular meetings with the chapter officers. As of the Spring 2012 semester Pi Kappa Phi’s membership was 48, while the average IFC chapter membership was 67, which is 28% less. Pi Kappa Phi’s national housing corporation purchased the

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former Alpha Gamma Rho chapter house and has been renovating it for occupancy for the 2012 Fall Semester.

GOAL: Provide support for Alpha Delta Pi and Kappa Kappa Gamma, the two new sororities which are coming to campus in 2013 and 2016, respectively.

Assessment Strategies: Regular communication with the national officers of ADPi and KKG, especially regarding recruitment, membership numbers, academic achievement, and housing. ADPi will request a lease and lot assignment for construction of a new chapter house in Sorority/Fraternity Park. KKG will be updated on future lot possibilities and housing options.

Assessment Results: Panhellenic advisor has regularly communicated via telephone and email with representatives from both new sororities. ADPi has met with representatives from Student Affairs, Facilities Management to discuss housing options, has met with the Campus Master Planning Committee to request a lot, and has requested a lease. They are awaiting action by the Campus Master Planning Committee for several months. KKG has been updated on future plans for new chapter housing on campus that have been conducted by the Campus Master Planning Committee and at the MSU vice presidential level.

HIGHLIGHTS

A - Colvard Student Union & Event Services

The Union was visited by approximately 2.5 million visitors during 2011-12, an increase of about 19% from the previous year.

During 2011-12 there were almost 6,000 reservations for events held in the Colvard Student Union, an increase of approximately 29% over the previous year.

92% of the users who responded to online surveys of customers of the Union and Event Services rated the service as Excellent or Good.

B – Center for Student Activities (CAB, MMP, SA, Lyceum)

All total the organizations of the CSA sponsored 46 events that were attended by 92,016 participants, broken down as follows:

o The SA sponsored 10 events that involved 48,972 participants. o CAB hosted 25 events that involved 3,694. o Lyceum sponsored 5 events attended by 3,273. o MMP hosted 7 events that were attended by 28,607.

Contracted with Ticket Biscuit to sell tickets for concerts and other events online.

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C – Fraternity & Sorority Life

Discussions held with Kappa Alpha Psi state and regional officers to bring the chapter back to MSU in 2012-13.

Pi Kappa Phi fraternity successfully colonized with 48 members and has purchased the old AGR house on Fraternity Row, which it will occupy in Fall 2012.

Alpha Delta Pi has formally requested a lot for construction of a new chapter house in Sorority/Fraternity Park and is awaiting University approval in anticipation of their colonization at MSU in 2013.

The All-Sorority and All-Fraternity GPA’s again exceeded the MSU All-Women’s and All-Men’s GPA’s, respectively.

2012-2013 GOALS

Colvard Student Union & Event Services

Achieve customer satisfaction with service rated as Excellent or Good by minimum of 90% of users who complete customer satisfaction survey.

Achieve customer satisfaction that is greater than or equal to that of peer institution’s unions on benchmark survey.

The number of people who visit the Colvard Student Union will increase at a rate proportionate to the increase in enrollment on the MSU campus.

Use of the Foster Ballroom will increase over the next year to ameliorate the loss of the Bettersworth Auditorium during the Lee Hall renovation.

Center for Student Activities

Assess leadership development experiences of student leaders from various student organizations.

Improve communication for CSA groups with students through using solely online (vs. paper) forms.

Develop and routinely utilize a campus event calendar that is frequently used by students.

Develop a student organization manual for leaders and advisors of student organizations.

Merge the efforts of the former CAB, MMP, and certain SA committees to form a new Campus Programming Board that plans, organizes, and funds campus events in a manner that is cost effective and satisfactory to the students of the involved organizations.

Fraternity & Sorority Life

Demonstrate that satisfaction with the membership experience of MSU fraternity and sorority members is greater than or equal to that of peer institutions on benchmark survey.

GPA of MSU fraternities and sororities will continue to exceed All-Undergraduate GPA.

Membership in fraternities and sororities will increase at a rate proportionate to the increase in undergraduate enrollment on the MSU campus.

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MSU will develop a plan for future growth of Greek Rows to accommodate future fraternity and sorority chapter houses.

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DEAN OF STUDENTS OFFICE STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT The Dean of Students’ Office envisions a Mississippi State University where students, parents, faculty, and staff model and promote a community of respect, responsibility and understanding for all individuals. Our graduates will have character, direction and integrity when contributing to our nation and humankind.

MISSION STATEMENT

The Dean of Students’ Office serves as a key link between students, parents, administration, and faculty and is dedicated to supporting the mission of the Division of Student Affairs through services, resources, leadership and advocacy for the needs and interests of all students. Office staff members provide programming and educational opportunities for a diverse student body and assist them in developing appropriate community behaviors and personal values and assistance in navigating the administrative process of the University while at the same time providing them support with personal or University concerns.


Behavioral Intervention Team (BIT) Coordinated by the Dean of Students' Office, the BIT is a group of University administrators and faculty assembled from Academic and Student Affairs to provide support and behavioral responses to students displaying varying levels of disruptive behaviors. Mississippi State's goal is to successfully engage, support, and minimize the concerns associated with students in distress by connecting the dots of problematic actions involving students. Center for America’s Veterans The nationally recognized G.V. “Sonny” Montgomery Center for America's Veterans provides comprehensive outreach services to student veterans, service members, dependents and survivors. Services include but are not limited to comprehensive Federal, State and Local Government Education Benefit Counseling, Transition Assistance Services and Academic Program Advocacy Services. In the past year the office provided support to over 1,400 student veterans, armed forces service members, dependents and survivors.

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Colvard Student Union The Colvard Student Union serves as the center of university community life. The Event Services office books the Amphitheater, Bettersworth Auditorium, and all the rooms in the Union in addition to most other spaces on campus. Many dining options available on the first floor, and there are many quiet study spaces throughout the building. The Campus Activities Board office or the Center for Student Involvement on the third floor offer various ways for students to get involved. Crisis Action Team Mississippi State University's incident command center and crisis response plans are handled by the Crisis Action Team. The team plans and executes emergency response exercises on a bi-monthly basis to test response times and to become more fully prepared for any emergency on campus. Day One Leadership Community Last year, the Day One Leadership Community enrolled 235 first-year students that lived together in Cresswell Hall and enrolled in a 2-hour leadership class that taught ethics, leadership content, and teamwork skills. Additionally, Day One students were grouped into teams of 4 to 6 students. Each team was mentored by an MSU faculty or staff member and an upperclassman Appalachian Leadership Honors Program Fellow. Teams developed and delivered a semester-long service-learning project to various community partners. Collectively, Day One students contributed over 5,200 hours of service to community partners across the Golden Triangle area. Disability Support Services Disability Support Services serves 427 clients with physical, psychological, or chronic illness issues. Additionally, the office’s testing accommodations program coordinated approximately 1730 tests this year. Holmes Cultural Diversity Center The Holmes Cultural Diversity Center provides programming that promotes diversity and international awareness at Mississippi State University. The office supports a substantial minority student and international student population. Office of Parent Services Parents of current MSU students are served by the Office of Parent Services. The office serves as a one-stop-shop for answering questions and keeping parents informed about campus happenings. Montgomery Leadership Honors Program The goal of this program, founded by former MSU president Robert H. "Doc" Foglesong, is to mold young minds into the future leaders of our state and nation. At Mississippi State University, the Montgomery Leadership Program works with a select group of students who commit themselves to developing the leadership skills that transform lives - both theirs and others. Participants will undergo an intense 3-semester study of leadership and apply their knowledge through service-learning projects throughout the community. Police Department Mississippi State University Police is a full-service police agency that is available 24 hours a day, throughout the year. MSU PD built partnerships in the University community to provide a safer environment with such programs and services as Cops-on-Bikes, Residence Hall Adopt-a-Cop,

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Operation Identification, R.A.D. Program, Community Police Officers, Bully Patrol, and Library Patrol. They are responsible for policing the 4,200 acre grounds of the University. Risk Management This is a comprehensive program to ensure that student organizations plan and host events where everyone involved has a safe and fun experience. The program includes checklists, guidance, educational session and planning assistance available to campus organizations to advise organizations of the potential and perceived risks involved in their activities. Student Conduct The Dean of Students Office is responsible for adjudicating cases of alleged individual and organizational violations of the code of student conduct. Last year, the Dean of Students oversaw meetings with almost 2,300 students for behavior-related incidents. Student Ombudsman The Dean of Students’ Office serves as the primary office for student advocacy. The office provides aide to students seeking information regarding rights, services, and other resources available at Mississippi State University. The office assists over 3,000 students per academic year. Student Support Services Student Support Services is funded by the United States Department of Education through a grant called the TRIO program. This five-year contract pays $253,922 each year to serve the 160 students that are part of the program. Additionally, a contract with the Mississippi Department of Rehabilitation Services for “auxiliary aids” provides up to $60,000 per year for students with disabilities. LeaderState Leadership Development Camp LeaderState is a week-long leadership immersion at Mississippi State University. While attending LeaderState, JROTC students will make new friends, expand their leadership capabilities, enhance their math and science skills, and develop a can-do attitude. Rising high school seniors from public, private, and parochial school across Mississippi participate. Participants are diverse in their backgrounds, interests, and ambitions.

2011-2012 GOALS

GOAL: The Office of Dean of Students will be a resource and advocate for students.


a. The Dean of Students will serve as an advocate for student needs and issues by having a representative on at least 6 key administrative and academic committees.

b. At least 3 current student policies will be reviewed and/or changed in order to keep up-to-date with students’ current needs and technological trends.

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Assessment Results: a. Representation occurred on the following 9 committees:

Academic Review Board, Associate Deans Council, Information Security Committee, Traffic Policy Committee, Special Events & Game Day Operations, Health Committee, Organizations Committee, Financial Aid Appeals Committee, Staff Council

o Weighed in on changes to Traffic Policy regarding increased shuttle routes and changes in decal purchase options for students; addressed matters concerning street worthy vehicles and appropriate decaling of golf carts through Game Day Committee.

b. Reviewed 35 Student Affairs related policies with 19 requiring no changes and 8

requiring changes. The 8 that were revised are as follows: 91.100 Code of Student Conduct; 91.305 Management of Traffic & Parking; 91.300 Blood Procurement; 91.351 Display of Flag; 91.301 Use of Tobacco on Campus; 91.118 Sexual Misconduct; 91.203 1976 Copyright Act as Related to Musical Performances; & 91.353 Required Accommodations in Programs, Activities, and Special Events on Campus. Revised policies to be compliant with Title IX of the Higher Education Amendment.

o Dean of Students decided to review a portion of the Student Affairs policies annually rather than all of them every four years.

o Policy changes processed for OP 91.113 Withdrawal and Readmission of Mentally Ill Students; OP 91.121 Students with Disabilities; and OP 91.130 Guidelines for Documentation of Students with a Specific Learning Disorder… to include Office of Civil Rights information regarding Title II.

o Updated OP 91.118 Sexual Misconduct policy to reflect the Title IX changes, and created a new website for reference at http://www.students.msstate.edu/sexualmisconduct/

GOAL: Students exhibiting at-risk behaviors will be identified and assisted by a Behavioral Intervention Team.

Assessment Strategies: a. At least 8 BIT meetings will be held per semester to discuss students submitted for

review. b. A minimum of 10 workshops will be conducted to educate faculty and staff about

behaviors that should be reported.

Assessment Results: a. Held 12 meetings per semester to discuss students submitted for review.

o Plan of actions taken involved the creation of a reporting structure through the Title IX Coordinator and investigators in an effort to provide students who have been discriminated against on the basis of gender or sex with the appropriate avenue by which to make a report.

http://www.students.msstate.edu/sexualmisconduct/

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b. Conducted 13 workshops to educate faculty and staff about behaviors that should be reported, and how to report them.

o Training materials were updated to reflect national best practices as defined through the National Behavior Intervention Team Association (NaBITA) and the National Center for Higher Education Risk Management (NCHERM). Specifically, the workshops allowed an avenue to give faculty and staff emergency reference guides outlining how they can help students in distress. In addition, faculty and staff were directed to the Dean of Students’ website resource regarding Behavior Intervention and encouraged to enter their reports online at http://students.msstate.edu/bit/

o Two staff members attended Title IX training to assist with gender and sex discrimination and sexual harassment cases.

o A Legal Issues Conference was facilitated in an effort to educate campus and other IHL schools on the updates regarding Title IX in Higher Education. In addition, attendees of the Legal Issues Conference were given the 2010 NCHERM White Paper-Gamechanger, 2011 NCHERM White Paper- Deliberately Indifferent, and the 2012 White Paper- Direct Threat Standard.

GOAL: Parents of new students at MSU will be aware of the services provided by the Parent Services Office.

Assessment Strategies: a. Parent services will be marketed in at least 8 orientation sessions including 5 freshman

and 2 transfer Orientation sessions, 1 Honor, and 1 Phi Theta Kappa. b. At least 10 newsletters will be disseminated during the assessment cycle marketing Parent

Services.

Assessment Results: a. Parent services was marketed in at least 14 orientation sessions including 9 freshman, 3 transfer, 1 summer, and 1 fall orientation.

The parent handbook was changed in the following ways: Updated instructions for completing the Student Financial Aid process and

the Free Application for Federal Student Aid ( FAFSA); updated advisor information; updated website and location information; updated content based on policy changes or changes in practice; and updated information regarding Bull-e-Bucks for Account Services.

Parent Services continued to offer an on-line registration for receipt of the e-newsletter by parents. In addition, Parent Services added to the newsletter information about events that took place on campus, as well as, excerpts from various departments across campus and guest writers.

b. At least 15 newsletters were disseminated during the assessment cycle marketing Parent

Services.

http://students.msstate.edu/bit/

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GOAL: A comprehensive Risk Management program will mitigate the risks involved with student-led events.


a. At least 8 workshops will be facilitated by the Dean of Students office per semester in order to teach student organizations how to avoid risk.

b. Checklists, guidance, and planning assistance will be available to campus organizations. 100% of the student organizations will complete certification of risk management training prior to events.

Assessment Results: a. Facilitated 11 workshops in the Fall semester and 9 workshops in the Spring semester by

the Dean of Students’ Office in order to teach student organizations on how to avoid risk.

o A new technique implemented was one-on-one meetings with students when requesting to hold events.

o The student event form was updated to emphasize the importance of risk management and guided students through the event planning process.

o Created a power point presentation to use as training material during workshops.

b. We added risk management guidelines to the event registration forms so 100% of student organizations must review guidelines.

HIGHLIGHTS

The Dean of Students advocated for students in nine (9) different committees this year. For example, the DOS weighed in on changes to Traffic Policy regarding increased shuttle routes and changes in decal purchase options for students.

Conducted 13 workshops to educate faculty and staff about at-risk behaviors that should be reported, and how to report them. The workshops allowed an avenue to give faculty and staff emergency reference guides outlining how they can help students in distress.

Twenty (20) risk management workshops were conducted to teach student organizations on how to avoid risk. A power point presentation was created to use as training material during workshops.

The parent handbook was updated in several ways, including updated instructions for completing the Student Financial Aid process and the Free Application for Federal Student Aid ( FAFSA) and updated advisor information.

At least 15 newsletters were disseminated during the assessment cycle in order to market Parent Services.

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2012-2013 GOALS

The Office of Dean of Students will be a resource and advocate for students.

Students exhibiting at-risk behaviors will be identified and assisted by a Behavioral Intervention Team.

A comprehensive Risk Management program will mitigate the risks involved with student-led events.

Parents of new students at MSU will be aware of the services provided by the Parent Services Office.

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HOLMES CULTURAL DIVERSITY CENTER STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT The vision of the Holmes Cultural Diversity Center is to assist the Division of Student Affairs and the University in the creation of a unique environment of support, growth, learning, diversity, cross-cultural understanding, acceptance, mentoring, security, safety and trust for all students; thereby fostering and sustaining a pluralistic, inclusive community that empowers all students to achieve their highest potential without fear of prejudice or discrimination as they acquire knowledge of and sensitivity to global issues.

MISSION STATEMENT The Mission of the Holmes Cultural Diversity is to provide cultural and educational programming for the University community via mentoring, advising and programming. We seek to create an environment that celebrates our culturally diverse community, promotes the academic and personal success of students, especially minority and international students, and engenders the formation of individuals who are global minded and aware of the molding force of their own cultural background in a global society.


Peer Counselor / Peer Ambassador Program The Peer Counselor/Peer Ambassador Program builds a foundation of peer support to assist freshman and transfer students with their transition into the university environment via programming which is informative, educational, recreational, and social highlighting collegiate and professional skills. Cultural and International Programming Cultural and international programming provides thought provoking, enlightening, and educational programs as well as world renowned speakers/experts on issues affecting our nation globally for students, faculty, staff, and the surrounding community. Programs are provided to shape the future of and create a globally aware student population. Sensitivity and Diversity Training Provide training workshops, seminars and classroom lectures for students, faculty and staff, in order to prepare a more knowledgeable and globally diverse Mississippi State University population.

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Minority and International Organizations Advising Advise and collaborate with student organizations on educational and cultural programs, activities and needs. Recruitment and Retention Efforts Collaborate with university departments and international organizations on initiatives to recruit and retain minorities and international students. Mentoring Encourage and assist students in their pursuit of academic excellence and provide guidance in their social adjustment as well as assist in making the college experience a productive and successful endeavor at Mississippi State University. National Theme Month Observance Provide the university and surrounding communities with programs/events, informational literature, and fact sheets that showcase a variety of cultures, issues and historical perspectives. Community/International Outreach Establish networks/links between the university community and surrounding community to provide educational resources and outreach programs focusing on internationalization and inclusive community building.

2011-2012 GOALS

GOAL: The Holmes Cultural Diversity Center will provide activities/programs/workshops/class lectures that will assist students in gaining a greater understanding of diversity, global, and international concepts. Assessment Strategies:

a. At least 32 (2 per week) activities/programs/workshops/class lectures will be facilitated, sponsored, and/or co-sponsored by the Center.

b. Greater than 50% of program participants will respond with “strongly agree” on satisfaction

items of the Program Participant Survey Forms.

c. Program attendance will be increased by 5%.

Assessment Results: a. Fifty-nine diversity, global, and international programs/activities/workshops/class lectures

were facilitated, sponsored, and/or co-sponsored by the Center.

b. Data from the Participant Program/Event Evaluation Survey revealed that 54% of the program participants responded that the programs were excellent and 57% of the program participants responded that they have a better understanding of diversity, global, and international concepts.

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c. Data recorded indicates that attendance to Center programs/events increased 39.4%.

GOAL: The Center will increase the participation of students, faculty and staff in the Borderless Hosts Program in an effort to ensure a fully integrated student experience for our international students as well as create opportunities for faculty and staff to serve as host families and gain greater insight into diversity and multiculturalism as they strengthen and expand their global knowledge.


a. At least twenty host families will be recruited from the MSU community of faculty and staff to participate in the Borderless Host Program.

b. At least twenty international students will be recruited to participate in the Borderless Host

Program. Assessment Results:

a. Twenty-one host families comprised of MSU faculty and staff participated in the Borderless Host Program.

b. Fifty-five MSU international students participated in the Borderless Host Program.

GOAL: The Center will continue to develop collaborative efforts with university student organizations and departments and community organizations to continue to provide a strong, visible presence and create opportunities for diverse groups to interact and engage in programming. Assessment Strategies:

a. The Center will collaborate with at least two new student organizations, departments and/or community organizations.

Assessment Results:

a. The Center collaborated with two student organizations, one university department and two community organizations:

1. Department of Sociology 2. Alpha Kappa Delta Honor Society 3. Catholic Student Organization 4. St. Joseph Catholic Church 5. Henderson Elementary School GOAL: The Center’s Safe Zone Advisory Board will develop and facilitate safe zone training workshops to educate the university community regarding LGBTQ issues and train allies. Assessment Strategies:

a. The Safe Zone Advisory Board will conduct at least one training workshop per semester.

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b. The Safe Zone Advisory Board will train at least fifty allies.

Assessment Results: a. The Safe Zone Advisory Board conducted three training workshops; one in the fall semester

and two in the Spring Semester.

b. The Safe Zone Advisory Board trained approximately 150 allies. GOAL: The Center will continue its efforts to increase the diversity of the Peer Counselor / Peer Ambassador Program. Assessment Strategies:

a. The Center will hire at least one majority and one international student to reflect the student population that the Peer Counselors and Peer Ambassadors serve.

Assessment Results: a. The Center hired four international students and three Caucasian students to increase the

diversity of the Peer Counselor and Peer Ambassador organization.

HIGHLIGHTS

The Center implemented several new programs to provide increased support for the students it serves and to assist in the university’s retention efforts:

o E-Tutoring Website o Peer Counselor/Peer Ambassador Hotline o Weekly tutoring sessions o Hosted student luncheons to promote face to face interaction between Peer

Counselors and counselees o Paired Counselees with Peer Counselors based upon majors

The Center’s staff were the recipients of several distinguished awards and/or appointments: o E. Maria White appointed to University Work Life Balance Committee and

University Diversity Committee. o Ra’Sheda Forbes appointed to Maroon Edition Committee o Jennie Mason, Peer Counselor, recipient of the Spirit of State Award o The President’s Commission on the Status of Minorities selected the Peer

Counselor/Peer Ambassador Program for the 2012 Diversity Team Award

The Center increased participation in the Borderless Host Program by: o Host Families participation increased 14.8% o Student participation increased 61.8% o Events increased 66.7%

The Center partnered with the following university departments/community organizations

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o Provided campus day visit for Henderson Intermediate School 5th grade honor students.

o Assisted the Honor Code Office with Honor Code Day

2012-2013 GOALS

The Center will continue to implement activities/programs/workshops/class lectures designed to assist students in gaining a greater understanding of diversity, inclusion and difference, global, and international concepts and create opportunities for students, faculty and staff to interact and learn from each other.

The Center will strengthen the Peer Counselor program through the development of collaborative relationships with faculty and staff in order to raise awareness about the Peer Counselor program and the benefits it offers to freshman and transfer students.

The Center will continue to pursue a diverse group of Peer Counselors and Peer Ambassadors in order that the program is reflective of the student body population it serves.

The Center will develop a survey and conduct focus groups to determine effectiveness of Peer Counselor services and student needs.

The Center will seek to increase the diversity of host families for the Borderless Host Program.

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STUDENT LEADERSHIP AND COMMUNITY ENGAGEMENT


VISION STATEMENT The Student Leadership and Community Engagement at Mississippi State University aspires to educate, enlighten, and empower tomorrow’s leaders - everyday citizens who will ultimately transform the social, educational, and economic fabric of the communities across our state and nation.

MISSION STATEMENT Our mission is to holistically instill within its participants the ideals of diversity, citizenship, leadership, and service. Participants assess, practice, and refine skills that will enable them to shape the schools, businesses, and communities of tomorrow. Learning outcomes focus on understanding self, appreciating others, and transferring knowledge into action to create meaningful change. Learning is made relevant through mentoring, service to community, accountability to others, and shared reflection. The students, faculty, staff, and community partners of SLCE are transformed through the exchange of knowledge, experiences, and resources in a context of partnership and reciprocity. Ultimately, this transformation will drive the social, educational, and economic progress of communities across our state and nation.


LeaderState (Rising high school seniors) LeaderState is a week-long leadership immersion at Mississippi State University. Day One Leadership Community (Freshmen) A co-residential program that focuses on shared academic and service experiences, including a Leadership Forum taught by a group of Mississippi State University’s teachers and special guest speakers. Montgomery Leadership Program (Sophomores and Juniors) A two-year program for current students that exhibit recognized academic, leadership, and character traits. They are engaged in a variety of service and leadership activities designed to build communication skills, technical excellence, strategic analysis, project management abilities, and community involvement.

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Maroon Volunteer Center A student-driven initiative that encourages and supports community involvement and volunteer service. Led by a team of students, staff, and volunteers, the center provides services, programs, and events that allow the MSU community to utilize their talents and skills while helping others. Global Leadership Program (International students) The Global Leadership Program mission is to prepare students from around the globe to be more effective in their personal, academic, professional, and global endeavors. Applying the universal elements of leadership-strategy, vision, mission, communication, and accountability-in a multicultural environment will place new demands on the next generation of leaders. GLP will provide the foundation for those leaders to be successful in a global environment.

2011-2012 GOALS

GOAL: Through LeaderState students will acquire the ability to work effectively as a team in completing a STEM design project; an increased understanding of how to be successful in college; and an increased understanding of career opportunities in STEM.

Assessment Strategies: a. Each participant will complete a survey at the conclusion of each camp. Ninety percent

(90%) of participants will “agree” or “strongly agree” they can work effectively on a team.

b. Students will be assigned to a group. . Each group will develop a solution to a real-world STEM problem. Each group will make a formal presentation. One hundred percent (100%) of the students will be rated as “Satisfactory” or higher on the presentation.

c. Eighty-three percent (83%) of participants were African American. Fifteen percent (15%) were white and the other two percent (2%) were Hispanic. Forty percent (40%) of students were male and Sixty percent (60%) were female.

Assessment Results: a. Eighty-three percent (83%) said they “agree” or “strongly agree” they can work

effectively on a team. o Included more team building exercises in the camp itinerary.

b. One hundred percent (100%) of presentations were rated “satisfactory” or higher. c. 279 students participated in 2010-2011. Among the participants, thirty-seven percent

(37%) were white, fifty-five percent (55%) were African-American, and eight percent (8%) were other. Fifty-four percent (54%) were male and forty-six percent (46%) were female. o Worked with high school instructors and Mississippi JROTC administrators to create

a more balanced selection process.

GOAL: Through Day One, students will understand self, articulate leadership concepts, and gain an understanding of the global and ethical responsibilities of leadership.

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a. Students will complete two exams given during the semester on content (self, concepts, and responsibilities) presented in class. 80% of the students will score 80% or higher on both exams.

b. An on-line survey will be made available to all Day One students. Eighty percent (80%) of the students indicate that they better understand the following: 1)how to be a better leader, 2) to have confidence they can make a difference in the community, and 3) understand the requirements for a successful team-approach to a project.

c. At least 400 students will be invited to participate in the Day One program. Of those invited, 70% will enroll in the Day One program.

Assessment Results: a. Seventy-six percent (76%) of students scored an 80 or above on Exam 1. Forty-eight

percent (48%) of students scored an 80 or above on Exam 2. o Included purpose statements for each day of class.

b. Eight-three percent (83%) of students said they better understood how to be a leader. Ninety-one percent (91%) of students said they better understood how to have confidence to make a difference in the community. Eighty-six percent (86%) of students said they better understood the requirements for a successful team-approach to a project.

c. There were 444 students invited. Of that number, 262 or 66% accepted the invite. o Made additional contact with prospective students by implementing an additional

mailing. GOAL: Through the Montgomery Leadership Program (MLP) students from a large and diverse group of applicants will demonstrate the personal and civic responsibility necessary to create and implement successful plans to serve their community through Capstone Service Projects and Initial Service Projects.


a. Each student will complete a self and team evaluation at the conclusion of each semester. Eighty percent (80%) of the students will “agree” or “strongly agree” they have demonstrated social and personal responsibility necessary to lead others.

b. Students will find a solution to a community need through their Capstone Service Projects, and make a formal presentation. 80% of the students will be evaluated as “good” or “excellent” on their project.

c. Students will be assigned to groups. Each groups will work together to find a solution to a community need through Intitial Service Projects. 80% of the group will make a formal presentation, and their project will be evaluated as “good” or “excellent” with reference to their level of success.

d. At least eighty (80) applications for the Montgomery Leadership Program will be reviewed. Of these, Fifty-five (55) students will be interviewed and forty (40) students will enroll in MLP.

Assessment Results: a. Ninety-five percent (95%) of students answered “agree” or “strongly agree” they have

demonstrated social and personal responsibility necessary to lead others.

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b. Eighty-nine percent (89%) of the students were evaluated as “good” or “excellent” on their project.

c. One hundred percent (100%) were evaluated as “good” or “excellent” on their project. d. Two hundred (200) applications were reviewed. Ninety-six (96) students were

interviewed and forty-eight (48) were enrolled in MLP. Tis was an increase of 8 students (.8%) from 2010-2011. o The increase in students enrolled in MLP allowed additional community projects to

be design and implemented by the students. GOAL: Through the Maroon Volunteer Center (MVC), Mississippi State Students will volunteer for community and civic service and will have a meaningful volunteer experience.

Assessment Strategies: a. Student volunteers will complete an evaluation after their volunteer experience. Eighty

percent (80%) will answer “Yes” to whether they will volunteer again via the Maroon Volunteer Center. Eight projects will be completed by the DELTA class.

b. At least five hundred (500) students will be enrolled in the MVC database. Records will indicated that at least five thousand (5,000) volunteer hours will be completed and thirty (30) volunteer projects will be organized for students to take part in.

Assessment Results:

a. Ninety percent (90%) of volunteers said they would volunteer again via the Maroon Volunteer Center.

b. There were 2,360 students enrolled in the MVC database. Records show that 10,702 hours were completed by MVC volunteers and at least 30 projects were organized. o The large number of students that participated with the Maroon Volunteer Center,

allowed the MVC to organized 78 projects for students to take part in.

GOAL: Through the Alternative Spring Break, students will understand the different factors that have contributed and continue to impact the Mississippi Delta, and they will understand how they can make a positive impact in the area. In five (5) years, the goal is to have eight hundred (800) students from all over the country participate in this Delta experience.

Assessment Strategies: a. Establish one (1) spring semester class through the Mississippi State History Department

for students participating in the Alternative Spring Break. b. Enroll twenty (20) students in the initial Alternative Spring Break class/experience.

Assessment Results: a. One (1) three hour class (HI 4990) was created for Spring 2012. b. Enrolled thirteen (13) students in the class. Eighteen (18) students participated in the

Delta experience during Spring Break. o Increased recruitment activities by way of e-mail and direct contacts.

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HIGHLIGHTS During the 2011/2012 academic year, the Office of Student Leadership and Community

Engagement (SLCE) coordinated or facilitated numerous programs, events, and services. The three major areas of emphasis in SLCE programs include Leadership Programs (LeaderState, Day One Leadership Community, Montgomery Leadership Program); Community Engagement Programs (Maroon Volunteer Center); and an Experiential Learning Program (Mississippi Delta Alternative Spring Break).

A total of 4,030 people participated in SLCE programs. Participants included high school students, college students, K-12 educators, university faculty and staff, and community members from the Golden triangle region.

SLCE’s programs trained 251 facilitators, provided 56,271 educational contact hours to high school and college students, and awarded 692 academic credit hours.

The SLCE staff and volunteers partnered with 59 community agencies while crafting 79 community development proposals and completing 191 community development projects.

In total, participants in SLCE programs contributed 23,692 community development service hours in the Golden Triangle Region and the Mississippi Delta Region with an estimated dollar value of $362,014.

2012-2013 GOALS

Through LeaderState students will acquire the ability to work effectively as a team in completing

a STEM design project; an increased understanding of how to be successful in college; and an increased understanding of career opportunities in STEM.

Through Day One, students will understand self, articulate leadership concepts, and gain an understanding of the global and ethical responsibilities of leadership.

Through the Montgomery Leadership Program (M:P) students from a large and diverse group of

applicants will demonstrate the personal and civic responsibility necessary to create and implement successful plans to serve their community through Capstone Service Projects and Initial Service Projects

Through the Maroon Volunteer Center (MVC), Mississippi State Students will volunteer for

community and civic service and will have a meaningful volunteer experience.

Through the Alternative Spring Break, students will understand the different factors that have contributed and continue to impact the Mississippi Delta, and they will understand how they can make a positive impact in the area.

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STUDENT SUPPORT SERVICES STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT The Student Support Services office, along with the Dean of Students Office, envisions a Mississippi State University where students, faculty, and staff model and promote a community of respect, responsibility, and understanding for all individuals. Our graduates will have character, direction, and integrity when contributing to our nation and humankind.

MISSION STATEMENT Student Support Services: To provide supportive services for low income and first generation students. To enhance their academic skills, increase their retention and graduation rates, and as appropriate, facilitate entrance into graduate and professional programs. Disability Support Services seeks to provide educational access and opportunity through support, resources, advocacy, collaboration, and academic accommodations for students with disabilities (as defined by the Americans with Disabilities Act and the Rehabilitation Act of 1973) who are accepted to the University.


Student Support Services is composed of two distinct entities- The TRiO Program and Disability Support Services. Student Support Services (TRiO) is a federal funded grant that provides services to individuals who are first generation, low income, and have an academic need. Services include priority preregistration, direct correspondence with financial aid counselors, academic monitoring, tutoring, counseling, cultural enhancement, interest inventories, and advocacy. Disability Support Services provides services to students with disabilities. Services include priority preregistration, advocacy, testing accommodations, and notification letters.

2011-2012 GOALS

GOAL: Student Support Services will identify and select, first generation, and low income students prior to October 1st of each program year.

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Assessment Strategies: a. Staff will select and enroll 160 eligible students for participation in the program. b. At least 67% will be both low-income and first-generation college students or college

students with disabilities. c. Further, at least one-third 33% (55) of the students with disabilities will be low-income.

Assessment Results: a. Talk with parents and students attending summer orientation sessions. b. Each fall semester, Student Support Services acquires a list of names from Financial Aid and

Day One Leadership Community and identify students who are low income and first generation freshman. Each student will be contacted by e-mail with information about Student Support Services.

c. Enrolled students will be encouraged to tell a friend about Student Support Services.

GOAL: Student Support Services will provide support services so that students are retained until graduation.

Assessment Strategies: a. Student Support Services will retain 75% or 125 participants to the next classification.

Assessment Results: a. Students are given the opportunity to attend workshops on a variety of topics that are

relevant to student life. Students are also seen on an individual basis for counseling and guidance.

GOAL: Student Support Services will administer satisfaction surveys to SSS and DSS students at the end of each semester.

Assessment Strategies: a. SSS instruments are created to assess the benefit of TRIO lunches and to determine what

speakers are of interest for future visits. b. DSS instruments are created to assess satisfaction with services rendered especially in the

testing area.

Assessment Results: a. & b. Feedback is used to plan 2012-2013 services.

GOAL: Student Support Services will provide services so that students will persist to the next classification. Assessment Strategies:

a. 85% or 142 of Student Support Services participants each program year will persist to the next classification.

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Assessment Results: a. Student Support Services staff are required to have an average of 15 contact hours per

semester with each freshman. Overall, freshmen receive at least 25 opportunities to meet the staff during the course of each semester. All other classifications are contacted an average of 8 hours per semester. Overall, at least 15 opportunities are given to other classifications.

GOAL: Student Support Services will provide services that assist program participants in completing the academic year in satisfactory standing (2.0 or above on a 4.0 scale).

Assessment Strategies: a. 70% of participants will complete each program year with a GPA of 2.0 or better. Assessment Results: a. Provide individual tutoring, conduct at least 29 personal and academic enhancement

workshops/lunches, and personal counseling to participants. GOAL: Disability Support Services will perform a needs assessment to determine the academic and social needs of the participants. Assessment Strategies:

a. Based on the needs assessment, DSS will develop an Academic Accommodations Plan for 100% of students enrolled in the program.

Assessment Results: a. All new participants had a needs assessment conducted at the time of entry into the

program. 100% of participants have an Academic Accommodations Plan developed by the student and assistant director of DSS on file in the program office.

GOAL: Disability Support Services will analyze the impact of testing accommodations to determine a benchmark for those students who are approved for and use testing accommodations versus those students who are approved for but do not use testing accommodations. Assessment Strategies:

a. At the end of the school year, the average GPA for students with disabilities who are approved for and use testing accommodations will be compared to the average GPA for the same census of students who are approved for but do not use testing accommodations.

b. Nine categories of disabilities will be analyzed.

Assessment Results: a. GPAs were pulled from Banner and entered into the DSS database. Analysis by disability

category occurred. b. For seven of the nine categories, the GPAs of those testing in the center were higher; for two

categories, the GPA was lower.

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HIGHLIGHTS

MSU ACCESS Program is now serving five students with intellectual disabilities.

The Disability Support Services now serves 467 students and expect 100 or more new freshman/transfer students.

96% of Student Support Services students have a 2.0 or higher grade point average.

2012-2013 GOALS

Student Support Services will identify and select, first generation, and low income students prior to October 1st of each program year.

Student Support Services will provide support services so that students are retained until graduation.

Student Support Services will administer satisfaction surveys to SSS and DSS students at the end of each semester.

Student Support Services will provide services that assist program participants in completing the academic year in good academic standing.

Disability Support Services will perform a needs assessment to determine the academic and social needs of the participants.

Disability Support Services will evaluate student’s performance at mid-term and end of semester to determine if alternative accommodations are needed.

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UNIVERSITY POLICE STUDENT AFFAIRS ANNUAL REPORT

2011-2012

VISION STATEMENT The vision of the Mississippi State University Police is of an organization that values its employees and the campus community we serve. We are committed to integrity and accountability and dedicated to the compassion and respect of all citizens. We strive to be responsive to the changing needs of the campus community

MISSION STATEMENT The mission of the Mississippi State University Police is to assist in enhancing the total educational development of students, to provide law enforcement services for the university community, and to promote the development of healthy lifestyles. Our services support and strengthen the mission of Mississippi State University.


Patrol Division Provides continuous law enforcement coverage to the Mississippi State University campus. Dispatch/Communication Division Answer telephone calls, dispatch officer to request, monitor fire and burglar alarms, answer 911 calls from campus (325-xxxx) numbers, answer emergency phones that are located across campus. Detective Division Investigate major crimes, follow up on crimes reported and contact victims. Accreditation/Special Event Monitor, update and distribute departmental orders to ensure compliance and maintaining department’s accreditation status. Provide law enforcement coverage for university special events and activities. Crime Prevention Conduct crime prevention programming including outreach programs, Operation ID (engraving of personal belongings), pamphlets and fliers on a variety of safety subjects.

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Residence Hall Patrol Student employees provide escort around resident halls, academic building and parking lots. Report unusual activity or problems to the police seven days a week 10:00pm to 6:00am. Bully Patrol Student employee provide escort around the library and to vehicles at night and report suspicious activity or problem at the library to the police.

2011-2012 GOALS

GOAL: Relocate the Crime Prevention offices to the North and South residence halls.

Assessment Strategies: Identify office space with the residence halls on the North and South sides of campus and assign two officers to the Crime Prevention division. Assessment Results: Police substations were opened with Cresswell and Critz Hall. Sergeant Virginia Rich and Master Officer Michael Simmons were assigned to the Crime Prevention Division.

GOAL: Send an officer to the Federal Bureau of Investigation National Academy

Assessment Strategies: Secure an available training selection at the Federal Bureau of Investigation National Academy in Virginia. Assessment Results: Lieutenant Kenneth Rogers completed the FBI National Academy March 16, 2012.

GOAL: Host a Police Bicycle training course

Assessment Strategies: Coordinate with the Law Enforcement Bicycle Association in hosting a Police Mountain Bike 40-hour certification course. Assessment Results: Former Mississippi State University police officer Eddie Scales instructed a Police Mountain Bike 40-hour certification course July 31- August 3 with officers from the Mississippi State University Police Department, Starkville Police Department and Columbus Police Department.

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GOAL: Continue to maintain National and Mississippi Law Enforcement certification. Assessment Strategies: Continue to monitor policies and procedures and submit accreditation proofs. Assessment Results: The department is maintaining its current ICALEA accreditation until 2014.

HIGHLIGHTS

Eight officers (Timmy Pritchett, Tarah Shaddix, Phillip Miller, Emmitt Johnson, Kyle Kelly,

Boman Shelton, Martha Caradine and McClain Mullins) completed the Law Enforcement Bicycle Association Police Mountain Bike certification course, hosted at Mississippi State University.

The Investigations Division continues to solve several high profile criminal cases throughout the year.

Lieutenant Kenneth Rogers completed the Federal Bureau of Investigations National Academy.

Officer McClain Mullins was awarded the Support Staff Other Award of the Year for the Division of Student Affairs 2011-2012

Investigations Division (Lieutenant Brad Massey, Detective Steve Westbrook, Detective Scottie Crum and April Box) was awarded the Team/Committee of the Year award for the Division of Student Affairs 2011-2012.

The Department participated in the U.S. Department of Justice’s Drug Take Back program.

2012-2013 GOALS

Continue to staff the Residence Hall Security program

Develop a Departmental Multi-Year Plan for the next CALEA accreditation assessment

Provide quality training to all departmental personnel

Maintain National and State Police Department accreditation

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EXECUTIVE DIRECTOR OF ENROLLMENT Dr. Phil Bonfanti

______________________________________________

ADMISSIONS AND SCHOLARSHIPS DIRECTOR Ms. Cheryl Dill

ENROLLMENT MARKETING

DIRECTOR Ms. Robin Graves

ORIENTATION & EVENTS

DIRECTOR Ms. Lindsey Storey

STUDENT FINANCIAL AID

DIRECTOR Mr. Paul McKinney

STUDENT RECRUITMENT

DIRECTOR Mr. Dan Coleman

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ENROLLMENT SERVICES ADMISSIONS & SCHOLARSHIPS


VISION STATEMENT To develop and refine recruitment, admission, scholarship, financial aid, and immigration strategies and services that are equitable, enhance productivity, use resources effectively, and promote cooperation between our office, the university, secondary school personnel, the community/junior college system, and international institutions, agencies, and organizations.

MISSION STATEMENT In support of the mission of the university and the Division of Student Affairs, Enrollment Services will recruit, admit, orient, and provide financial aid for qualified prospective students and scholars, advocate for international exchange, and provide immigration and scholarship services to current students and scholars in a professional environment which contributes to the development and growth of our staff to be ethical, responsible, global, and service-minded professionals.


Admissions The Admissions unit processes and evaluates prospective student applications for Starkville and Meridian campuses. This process includes the organization of application materials, the evaluation of transcripts and other academic credentials, and the determination of admission status based on established policies and procedures. Staff also advises prospective students and parents on admissions criteria and application status. The unit is also responsible for reviewing and admitting various other types of students such as transients, SPATS (Special Program for Academically Talented Students), and SND (Special Non-Degree). Scholarships The Scholarship unit offers assistance to outstanding students who demonstrate the potential for superior academic performance at the college level. Entering students are considered for general scholarships once admitted to Mississippi State University and an online resume has been received. Students must be enrolled full-time, maintain a cumulative 3.00 GPA, and complete full-time credit hours each semester to renew scholarships. Scholarship appeals are also maintained by the scholarship unit and presented to the Scholarship Appeals Committee which meets annually for review. The Scholarship unit also assists with awarding privately funded scholarships and college and departmental scholarships.

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International Services The International Services unit has the primary responsibility of ensuring that all international students and scholars engaged at MSU are maintaining their legal status with the Department of Homeland Security and the United States Department of State. This unit has federal government authority to issue appropriate documents and benefits to those internationals in compliance with their visa status. In addition, the IS unit provides international advising and orientation and is a proactive advocate for international program development.

2011-2012 GOALS

GOAL: Conduct a review/evaluation of the current scholarship calendar, award process, and communication plan for effectiveness and efficiencies.

Assessment Strategies: Students who apply by the scholarship priority date will receive their scholarships offer letter within a 30 days turnaround time. Freshmen students receiving scholarships awards will receive an award letter in the spring summarizing their freshman year awards and cost of attendance.

Assessment Results: Of the 2,348 eligible scholarships resumes received by the scholarship priority date, 2,348 award letters were mailed within 30 days turnaround. A departmental deadline of March 1 was incorporated to consolidate all awards per student to provide a summary letter regarding cost of attendance for their freshman year.

HIGHLIGHTS

Implemented a university wide scholarship priority date of March 1.

Developed a summary letter explaining freshman year cost of attendance for each freshman student receiving university scholarships.

Cross-training among admission staff occurred to process the workflow of applications more efficiently. Of the 4147 complete applications processed during the timeframe from September 2011-December 2011, 64% were admitted the same day.

Processed a record 10,000 plus freshman admission applications.

Worked with The Undergraduate Admissions Policy Committee to review, update and revise Academic Operating Policy 12.29 Freshman Entrance Requirements which will become Undergraduate Entrance Requirements.

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2012-2013 GOALS

Revise the current scholarship program in response to in-state competition

Implement the “transfer admission guarantee” program (TAG)

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ENROLLMENT SERVICES ENROLLMENT MARKETING



MISSION STATEMENT

In support of the mission of the university and the Division of Student Affairs, Enrollment Services will recruit, admit, orient, and provide financial aid for qualified prospective students and scholars, advocate for international exchange, and provide immigration and scholarship services to current students and scholars in a professional environment which contributes to the development and growth of our staff to be ethical, responsible, global, and service-minded professionals.


Mississippi State University’s marketing and communication plan is a guiding document which constantly evolves to consciously generate interest about MSU among students, parents and counselors at both the high school and community college level. The communication plan updates appropriate constituents about on-campus and electronic recruiting events, as well as drawing attention to MSU’s academic, research, and student life using direct, indirect and electronic recruiting and marketing strategies, including social media outlets. This document is visited periodically to update and amend letters, marketing materials, as well as recruiting event promotional items so that each mailing is appropriate and effective in attracting the largest number of prospective student/parent contacts. In addition, a collaborative recruiting effort is used to work with other offices on-campus to efficiently market MSU and provide timely and satisfactory customer relationships.

2011-2012 GOALS

GOAL: Develop effective and efficient methods and plans for communicating with high school counselors.

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Assessment Strategies: Initial investigations were discussed to determine the needs of the high school counselors and the preferred methods of communicating with them. Assessment Results: This goal is currently in progress.

GOAL: The Office of Admissions and Scholarships (OAS) will use technology to advance recruitment.

Assessment Strategies: a. E-recruiting and E-marketing strategies and tools will be used to recruit both domestic and

international students. At least 8 chat room sessions and 2 virtual college fairs will be held. b. At least one video training session will occur for OAS counselors on the use of E-recruiting

tools (Hobsons Chat, Citrix Webinar and E-College Fair from CollegeWeekLive). Assessment Results: a. OAS participated in 9 online/virtual college fairs through CollegeWeekLive (CWL) where

each event included a text chat session and 2 included an additional video chat session, hosted 7 online text chat sessions through CWL AlwaysOn (including 1 video chat session), and 4 online text chat sessions through Hobsons Group Chats, as well as 3 international online/virtual college fairs through Hobsons.

b. A video training session and instruction sheet was provided for admissions counselors who staffed the fairs and chat sessions.

GOAL: The Office of Admissions and Scholarships (OAS) will increase transfer student recruitment.

Assessment Strategies: a. Through the OAS communication plan specifically targeting community college transfer

students, at least 8,000 individuals will be marketed as prospective transfer students. b. At least 40,000 recruitment postcards will be distributed, in addition to 15,000 recruitment

letters and 45,000 brochures. Assessment Results: a. In total, 9,993 prospective transfer students were contacted through direct mail and email

throughout the year. b. The OAS mailed postcards totaling 54,368; recruitment letters totaling 12, 155; brochures

totaling 54,145; and email blasts totaling 29,212. An additional 6,581 pieces were mailed to students and 546 pieces to Community College Advisors/Counselors regarding Community College Recognition Day.

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HIGHLIGHTS

Through YouVisit, OAS created a virtual campus tour and made it available on the website as well as a mobile application. Mid-year, CWL developed a new concept for the online college fair called AlwaysOn, where our virtual booth is available 24/7. OAS implemented additional text and video chat sessions when this tool became available.

Through our CollegeFish subscription, OAS expanded the parameters for purchasing prospective transfer student names by including several community colleges in AL, TN, LA and TX. CollegeFish also provided OAS with the names of the 2012 All-USA Academic Team nominees.

OAS chose to increase the utilization of email with prospective transfer students (highly preferred method of communication) and reduce the number of letters mailed, which also produced some cost-savings with postage.

2012-2013 GOALS

Review and improve current practices for prospect lead generation and conversion

Develop and implement a formal social media strategy

Redesign Welcome Center video

Redesign Enrollment Services website

Create a high school counselor advisory board, portal, and communication plan

Implement new transfer marketing plan (Bulldog Bound)

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ENROLLMENT SERVICES ORIENTATION AND EVENTS





Campus events are designed to give prospective students a crash course in what it's like to be a bulldog at Mississippi State University. All of our recruitment events are held during regular class days to give students a taste of what a day in the life of an MSU student is all about. These events offer guests the opportunity to take a tour of campus, walk through residence halls, eat in the Marketplace at Perry, talk with representatives from our colleges and departments as well as hear from MSU's leaders in the Division of Student Affairs. Our goal is for students and parents alike to leave MSU feeling that they have a sound understanding of our mission to serve our students as well as a feeling of excitement about the opportunities that MSU has to offer. The Mississippi State University Orientation Program is a quality recruiting tool which provides follow-up service to prospective students and finalizes their plans for higher education. The Orientation Program includes our summer orientation program for freshmen and transfer students throughout the month of June, an Honors orientation, a Phi Theta Kappa orientation and our spring, summer and fall semester orientations. Orientation provides the students and their families an opportunity to visit campus, obtain their ID cards, have their hands scanned for the Sanderson Center, learn about student organization opportunities, meet with their advisors, and receive their class schedules.

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2011-2012 GOALS GOAL: Conduct a review/evaluation of the current orientation program in response to enrollment growth.

Assessment Strategies: Assessments based on employee observations, interactions and participant survey results will show that at least 90% of guests were either satisfied or very satisfied with their overall experience at Orientation 2011 Assessment Results: Results of the Orientation participant surveys revealed that 98.5% of freshmen students and parents and 93% of transfer students and parents were either satisfied or very satisfied with their overall experience at Orientation 2011.

HIGHLIGHTS

Increased the number of orientation sessions offered from twelve to sixteen

Revamped the orientation program for new evening/day schedule

Put more than 1,000 additional people through our recruitment events & orientation sessions than we did a year ago.

A full time support staff position was added to the unit.

The Admissions Counselor position was changed to a Coordinator of Events position

The Assistant Director position became a Director position.

The Orientation & Recruitment Event unit became the Office of Orientation & Events.

2012-2013 GOALS

Review and manage on-campus recruitment event challenges and changes while maintaining a level of excellence.

Review and manage orientation program challenges and changes while maintaining the content and satisfaction level obtained during the 2011 Orientation sessions.

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ENROLLMENT SERVICES STUDENT FINANCIAL AID





Grants Student grants are available from federal, state and Institutional sources. Federal Grants include the Pell Grant Program, Supplemental Education Opportunity Grant (SEOG), the jointly funded (Federal with state matching funds) Leveraging Education Opportunity Grant (LEAP), Academic Competitiveness Grant (ACG) and the Science and Mathematics Access to Retain Talent (SMART) Grant and the TEACH Grant. State Grants include the Mississippi Resident Tuition Assistance Grant (MTAG), Mississippi Eminent Scholars Grant (MESG), William Winter Teacher Scholar/Loan (WWTS), Critical Needs Teacher Program (CNTP), H.E.L.P. and Summer Developmental Grant Program, etc. Institutional Grant programs include the MSU Promise Award Program for low-income students. MSU Students receive over $28,000,000 in these grant programs during each year.

Student Loans The Federal Title IV Loan Programs include the Federal Stafford (Subsidized and Unsubsidized) Loans, Federal Parent PLUS Loans, the Graduate PLUS Loan and Federal Perkins Loans. Private Alternative Student Loans are also available to students. MSU students receive over $77,000,000 in Federal Student Loans; parents of undergraduate students receive approximately $4,000,000 in PLUS Loans and students receive approximately $3,000,000 in private loans each year.

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Federal Work-Study/Student Employment Part-time student employment, funded by the Federal Work-Study Program (with a small amount of institutional matching funds), is available to MSU students each year. Students earn about $1,500,000 each year through this program. The work-study program provides part-time jobs that allow students to support the campus community, provide tutoring services for area schools and the Boys and Girls Clubs and also provides funding support for graduate assistantships. Student Financial Aid Counseling MSU students and prospective students and their parents are provided with information each year regarding the availability of student aid funding, the application procedures and application deadline dates. Our department processes financial aid awards for over 12,000 MSU students each year. In addition to seeing students daily at office appointments, the staff of the department presented financial aid information at over 42 events this past year for prospective students and their parents at on and off -campus programs such as High School Nights, Community College visits as well as on-

campus events for currently enrolled students. Approximately 12,000 students, prospective students and parents attended these programs. Federal and State Aid Reporting/Compliance Periodically each year each federal and state aid programs must be reconciled and reports submitted to remain in compliance with applicable federal and state laws. The department consistently meets all compliance requirements and receives clean annual audits.

2011-2012 GOALS

GOAL: The Department of Student Financial Aid (SFA) will effectively manage financial aid funds.

Assessment Strategies: Student Financial Aid will disburse financial aid to eligible students. 75% of the students who have completed the appropriate paperwork by April 1 will have their financial aid awarded by Final Registration. Student Financial Aid will complete an annual internal audit. The audit will indicate that the department is 100% compliance with Federal Regulations and State Laws. Assessment Results: In 2011-2012, 7,286 students submitted the appropriate financial aid paperwork by April 1. 71% enrolled for fall. Of these 100% were awarded their financial aid by final registration of those that qualified. In 2011-2012, Internal Audit conducted an audit and review of Student Financial Aid. There were no findings on the audit and SFA was in compliance with Federal and State requirements

GOAL: The Department of Student Financial Aid will provide adequate communication to students and parents.

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Assessment Strategies: Student Financial Aid will provide step-by-step instructions on how to apply for financial aid and the types of financial aid available at MSU on its website. 45,000 hits will be averaged from a sample period of January 2012-June 2012 on the SFA’s web site. The Web Server Statistics Monthly Report will be used for the review. SFA will communicate through the student’s on-campus portal the status of their application and any additional paperwork that is needed to complete their financial aid request. At least four tracking notices will be sent to students that have incomplete requests. Assessment Results: Results from the Web Statistics Monthly Report for the sample period were as follows:

36,842 hits for Jan.2012

40,572 hits for Feb.2012

44,492 hits for March 2012

54,471 hits for April 2012

61,039 hits for May 2012

52,717 hits for June 2012 Average was 48,356. It was noted on the Search Query Report that the top 2 queries by the number of requests were Mississippi State Tuition and Mississippi State University Financial Aid. Records indicated that 8,637 students had incomplete financial aid requests. Each student received one paper notice and up to three electronic notices based on how quickly they turned in their paperwork.

GOAL: Student Financial Aid will provide satisfactory financial aid information to current and prospective students.

Assessment Strategies: SFA will conduct at least 14 information sessions for student orientations. Students will be required to respond to the Undergraduate Exit Survey at time of graduation. 70% of the students will rate the survey item “Student Financial Aid” with a 4 or higher score on a 1-5 Likert scale Assessment Results: In 2011-2012, SFA conducted 16 information sessions during student orientations. 71% of the students responded with a rate of 4 or higher. This is a 2% increase in satisfaction from the previous year (69.2%).

GOAL: Professional development opportunities will be provided to SFA staff.

Assessment Strategies: SFA staff will be provided with an annual in-service training by the Director to ensure awareness of the institutional and regulatory updates. Staff will be provided opportunities to participate in at least 4 webinars annually to gain knowledge on new Federal regulations and State Laws.

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Assessment Results: On February 29, 2012 the Financial Aid Office had a mangers in-service training day. Also, On March 12, 2012 an in-service training was held for the entire staff. Items covered were:

Volume of Aid Processed

Team Building

Direct Loans

Annual Reviews

Perkins Loans

Alternative Loans

HIGHLIGHTS

Received 27,446 FAFSA’s and awarded 17,221 students. This unit disbursed approximately

$136,142,952 in federal, state, institutional and private funds for the 2011-12 award year

Several departmental staff members served in leadership roles in the Mississippi Association

of Student Financial Aid Administrators (MASFAA), Mississippi Banner Users Group,

MBUG

Implemented the Net Price Calculator for Mississippi State University

Redesigned and implemented new satisfactory academic progress standards for students

receiving financial aid funds

Developed new employee training program

Redesigned the counselor area to allow for smoother processing of FAFSA’s, and one-on-

one student counseling

Created a “Financial Aid Information” center to better inform, serve, and educate our students about their individual financial aid

2012-2013 GOALS

Review current financial aid processes and provide greater efficiencies within the department.

Review current financial aid communications and customer service to better help/inform our students through the creation of a new Scholarship – Financial Aid Team

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Convert an office associate position to a professional position. The new professional position will be responsible for compliance/assessment and staff training

Creation of a financial aid literacy/FAFSA Help Road Team. The new team would work in the field with recruits and provide presentations on available financial aid and setup/administer “FAFSA Help Camps” to work with perspective students on completing the FAFSA.

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ENROLLMENT SERVICES STUDENT RECRUITMENT





Freshman Recruitment Mississippi State University recruits high school sophomores, juniors, and seniors through the use of admissions counselors, marketing publications, effective communication, and on-campus recruiting events and visitation programs. Our admissions counselors take the recruiting effort to the students in their high schools, local facilities, and private homes making information accessible and available to a wide population. Our marketing pieces, communication plan, and web site provide our prospective students with targeted information about Mississippi State University. Our on-campus recruiting events and visitation programs offer the students and their families an opportunity to visit our campus, receive personal attention with academic departments of interest and visit with knowledgeable campus representatives who provide quality information on the admissions, scholarships, and housing departments, as well as other interests campus-wide. Community/Junior College Transfer Recruitment The recruitment of community college students to Mississippi State University focuses on establishing effective relationships with community/junior college students and officials. Strategies for the recruitment of community/junior college students include campus visitation by staff of Admissions and Scholarships, timely communication to community college students

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throughout the recruitment and admission process, and hosting students on campus through the campus visitation program and campus recruiting events. Strategies for establishing effective relationships with community/junior college officials include visiting with them on their campuses, attending meetings and conferences that pertain to transfer issues, communicating with them through letters and email, and hosting them on-campus for meetings with Mississippi State University administration and faculty.

2011-2012 GOALS

GOAL: Conduct an assessment/evaluation of the current campus visit program for effectiveness and efficiencies.

Assessment Strategies: An evaluation of the campus visit program was conducted in the Fall 2011 semester through a data analysis of the current on-line campus visit registration system. Assessment Results: The results of the data analysis suggested that too many students requesting a campus visit were being turned away due to lack of capacity in the individual campus tour program. In response, the small group tour program, “Bulldog for a Day,” was expanded to become a program offered every Friday throughout the year.

GOAL: Revive and revitalize the Alumni Recruitment network, in-home receptions, and counselor breakfasts/luncheons.

Assessment Strategies: An assessment of the alumni recruitment network and activities was conducted during the alumni leadership conference in February. Assessment Results: As a result of the assessment conducted in February, the new position of Coordinator of Recruitment Activities was created. One of the primary responsibilities of this position will be to revive and coordinated alumni recruitment activities.

HIGHLIGHTS

We implemented more bulldogs for day tours. These tours consisted of allowing us to welcoming more students to campus for a tour.

We also welcome over three hundred students through bus tours. Our office saw a dramatically increase in the number of high schools that brought students to campus on their bus.

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One of the greatest highlight was placing a team in Houston, TX. A team of two recruiters in the area has done a great job in laying a solid foundation for the fall semester. This team was in place by the end of spring 2012. They are also responsible for traveling to the East Texas and Dallas, TX.

Another, great change we made was by adding an assistant director in the Huntsville, AL area. This will allow us to have a two veteran assistant director to impact the area.

Our team in Georgia expanded into areas of attending different recruitment fairs.

Each admission counselor also hosted a virtual chat night. The virtual chat night gave us an opportunity to speak with students that is not able to visit campus.

2012-2013 GOALS

Work to create a stronger "commitment" in admitted students through spring yield or “engagement activities" involving academic affairs and alumni

Work to expand market activities into Florida, Louisiana, Texas, the upper Mississippi Valley and Carolinas

Review and improve current campus visit program

Redesign the in state “in-home” model (Academic Road Tour)

Annual Report 2011-2012

Documents

Transcript of Annual Report 2011-2012