Annual Public Meeting19 September 2019

Stobart Stadium, Widnes

Kath ParkerHealthwatch Advisory Board Chair

Diane McCormick Jane Pritchard Roy Page

Paul Cooke Sue Ellison

Our Healthwatch Advisory Board

Meet the Staff Team

What do we do?

141 Community Outreach sessions

875 people shared their experiences of using health

and care services

Enter & ViewWe visited 12 services

Recommendations and suggestionsWe made 50 suggestions for improvement

31 were implemented by services

Advice & Information

NHS Long Term PlanOver 300 people took part in our work on the NHS Long Term Plan for Halton

• Having access to the help and treatment they need when they want it

• Easier access to GP appointments, longer appointments and improvements to the GP phone systems

• Being able to stay in their own home for as long as possible

• Choosing the right treatment being a joint decision between the person and the relevant health and care professional

• The ability to talk to their doctor or health professional wherever they are was most important.

• People with Cancer believe there needs to be greater capacity in Halton in terms of more GPs and specialist services provided locally rather than having to travel for treatment.

• People with Mental Health conditions wanted waiting times to access support and the information and support to be shorter.

• Those with Long Term Conditions such as diabetes or arthritis also found waiting times to be slow, but were more positive about the quality of the actual support they received.

2019-20 Priorities• Care Navigation

• Mental Health information and support for young people

• Maternity services

• Transforming Cancer Care in Halton, St. Helens, Knowsley and Warrington

• Urgent Treatment Centre Development

Healthwatch Halton 2020 Vision

• We’re now looking at our workplan for April 2020 onwards.• What do you think needs improving in Health & Social Care for people in Halton?

Your Healthwatch needs you!

Finance

Thank you!

Lucy ReidNHS Halton CCG - Head of medicines management

At my GP practice, who can authorise (sign) my prescription to go the pharmacy?

At my GP practice, who can authorise (sign) my prescription to go the pharmacy?A. Anyone so long as it’s on my

repeat listB. The receptionistC. A GP, pharmacist prescriber or

nurse prescriberD. The community pharmacistE. It doesn’t need authorising if it’s

on repeat

When should I order my repeat prescription?

When should I order my repeat prescription?

A. When I’m about to run outB. As soon as I receive my current

prescriptionC. When I have about one week’s

medication leftD. Whenever I remember, it doesn’t

matter if I end up with too much.E. It doesn’t matter, I don’t think it

helps anyway

What should I do if I run out of my regular medication?

What should I do if I run out of my regular medication?A. Borrow a friends, it’s probably the

same thingB. Go without, it’ll probably be okC. Speak to my community

pharmacist for advice D. Contact my GP practice

straightaway and demand they do me a prescription immediately

E. Go to A&E

What should I do if I’m not happy with my medication?

What should I do if I'm not happy with my medication? A. Speak to my GP or pharmacist

about my concerns B. Just keep taking them and not say

anythingC. Just keep ordering them so it

looks like i am still taking them.D. Let my friend try them as he/she

has the same problemE. Put them in the bin and don't

bother my GP again

I have a cold.What should I do?

I have a cold, what should I do?A. Make a GP appointment as soon

as possibleB. Speak to my community

pharmacist for adviceC. Go to A&ED. Ring up for a prescription from

my doctorE. Take some old antibiotics that you

had left in the cupboard from last year.

What do we mean by self-care?

What do we mean by self-care?A. Taking responsibility for our own

health and looking after ourselves, physically and mentally but knowing when to seek advice and help.

B. Putting people off going to see a doctor

C. Having to buy all our own medications

D. Rationing healthcareE. It’s something that happens to other

people.