Annual Plan2011 - 2012

Brackenridge

ABOUT US

Brackenridge is a subsidiary company of the Canterbury District Health Board that provides services for children, young people and adults with disabilities and their families.

Our services include 24-hour support for people living in residential homes throughout the Christchurch Region, respite care for children, young persons and adults in Christchurch.Brackenridge also offers specialised Behavioural and Vocational services for people in Christchurch.

As an organisation, we believe in providing people-centred services and options that focus on individual needs.

All our services support people to identify their personal goals and aspirations. These are developed into a personalised and achievable ‘Individual’ plan, which enables the people we support to achieve their immediate and lifelong objectives.

Brackenridge supports the principles of the New Zealand Disability Strategy and places great emphasis on the worth of the individual, personal growth and the provision of holistic support for people with an intellectual disability.

BRACKENRIDGE

At Brackenridge supporting people to live great lives is the cornerstone of all our work. This combined with working hard to firmly establish a culture of we can continuous improvement is ensuring people we support are receiving a high quality. The better be as an organisation, the more able we’ll be to achieve our vision of ‘people with disabilities living great lives.’

We strive to have an Outcomes focus. As this causes us to annually review the quality of what we are doing and is an inherently more personalised approach. We recognise we can only achieve these outcomes successfully by collaborating and working in partnership with family, stakeholders and others operating in the sector

It’s an exciting journey, for as we improve as an organisation, so too we improve our ability to deliver the highest-quality support to people we serve

Brackenridge

OUR VISION; OUR VALUES

Brackenridge’s Vision: People with Disabilities Living Great Lives

Brackenridge’s Values:

Person Centred Responsive to the person; individualised services and support that recognise the uniqueness of every person

Commitment and Passion Creating and maintaining a high performance culture, where people are passionate about what they do

Partnership Working successfully together with others, in particular families while valuing each other’s Contribution

High Quality A culture of continuous improvement is in place

Brackenridge

WE BELIEVE…

People with disabilities and their families have the same human rights as everyone else.People with disabilities should have choice and control over the support they need to go about their daily lives.People with disabilities should be involved in and in control of decisions made about their lives.People with disabilities need to be able to participate in all the aspects of their communities.

OUR COMMITMENT TO YOU AND YOUR FAMILYBrackenridge is committed to providing person-centred services.Our ‘outcomes-driven’ approach asks key questions of the people we support; ‘ What do you want to achieve to have a great life?’ ‘How can we support you to make this happen?’ We can only know what a person wants in their life by talking to them and discovering what is important to them and why.This information when gathered is used as part of our Individual Planning Process where family, friends, and key others along with support staff meet to put together the person’s plan.This plan allows for short and long term goals the person wants to achieve and through a process of regular review, the goals and outcomes for the person are monitored and assessed.Brackenridge wants to ensure its practice always puts the person at the centre of what we do. It is our goal to ensure every person in our service has a very good life.

Brackenridge

OUR GOALS THIS YEAROur Strategic Action, Outcomes Quality and

Excellence

Outcomes Action

Personal ‘Outcomes’ Framework Review our person-centred planning process and implement ‘Circles of Support’ for all people

Service Development Develop a ‘Supported Living’ model within current contracts

Service Improvement Develop our work and day programme services to better meet the needs of people we support

Social Inclusion Develop natural and volunteer supports for the people we support to increase social inclusion

Family Engagement Improve communication with families

Empowerment Plans for individuals should have the persons self determination at its core

Strategic Action

Direction of Disability Sector in New Zealand

Ensure the service has inbuilt flexibility to maintain a leading role in service provision where individual funding, family governance, and local area coordination will be increasingly more important

Determine the future of our housing resource located at Maddisons Road

The changes in MOH policy, new models of residential support and individual funding means cluster housing is not likely to be an option of choice for many people. Concrete and seamless plans need to be in place prior to 2019 when the lease on the Maddisons Rd land expires for the living arrangements of people currently living there

Mission and Values Statement A working group is currently reviewing our values and mission statements we will consider any recommended changes they put forward

Respite Respite is valuable to the organisation and we need to negotiate a less restrictive agreement with the MOH to meet the ongoing needs in the Christchurch area

Elder Care Continue to explore the options of service provision for older clients with learning disabilities

Brackenridge

Quality and Excellence Action

Organisational Excellence Completion of successful mid term Health & Disability Sector Standards Audit

KPI’s Develop a set of KPI’s and report to the board meeting on performance achievement

Systems Development Review data collection and results quarterly with recommendations presented to Quality Committee

Enhancing Quality Review progress toward quality improvements quarterly via certification audit results, outcomes information, training targets, circles of support and person centred planning progress

Benchmarking Investigate benchmarking opportunities through the Disability Sector, NZ Disability Support Network and identified international organisations

OUR GOALS THIS YEAROur Workforce, Finance, Sustainability and Collaboration

Finance and Sustainability

Action

Financial Viability & Organisational Sustainability

Meet financial targets, maintain cash balance, investigate longer term investment strategy and further reduce annual and sick leave liability. Continue plan to disengage from all CDHB service provision

Systems Integration Implement a fully integrated computer and telephony system separate from the current CDHB Service system

Property Review Develop long term property strategy, investigate and implement flexible housing and support arrangements that allow us to meet the variety of housing requirements in the future

Funding and Contracts Align contract specifications with person centred and individualised funding models

Business Diversity Seek opportunities to grow our organisation through supported living contracts and contracts for individualised funding packages

Collective Agreement Successfully re-negotiate the staff collective agreement within approved financial parameters

Collaboration Action

Sector Investigate opportunities for integration, mergers and joint ventures

Health Maintain relationships with Government PHO’s and DHB’s.

Funder/NASC Establish evidence base with NASC agencies to demonstrate funding deficits and retain positive referral rate. Maintain relationship with the MOH

HZDSN Maintain membership and attend quarterly national meeting and local meetings

Union Continue bi monthly meeting with NUPE and NZNO. Establish positive strategies and solutions towards decreasing sick leave rate of union staff

Brackenridge

Workforce Action

Essential Skills Training Train all permanent staff to minimum level 3 Careerforce, plus in the use of IT and Active Support

Workforce Analysis Analyse workforce training needs (including causal pool) in terms of, person-centred planning and future contract requirements, particularly preparing for changes as a result of the new model

Workforce Recognition Celebrate staff achievements and progress towards understanding modern best practice support

Workforce Review Replace Advanced Practitioner with Senior Support Workers

Workforce Engagement Quarterly service area meetings

Casual Pool Have in place at all times a Casual Pool who fill a minimum of 50% of all vacancies

Leadership Development With the confirmed support of Te Pou funding we will further develop the Brackenridge leadership development programme

OUR STATEGIC FOCUS2011-2012

Finance and Sustainability•Develop finance, HR, IT and communications systems

separate from the CDHB to support lean and improved efficiency

•Maintain financial viability•Develop individual funding models with MOH and

NASC agencies that better reflect the needs of the people we support

•Develop and maintain Initiatives to support individualised funding , supported living,

day activity services and employment•Look at new for business opportunities for example, elder care and expanded respite

Workforce•Align workforce ability to customer choice and outcomes

planning•Achieve essential skills training in Careerforce for

all SW’s•Align workforce development with organisational needs

•Achieve full IT literacy across entire workforce •Have a strong casual pool

•Ensure a leadership Development Programme is in place

Quality improvement &

Excellence•Achieve contracts for individual funding packages•Develop internal quality systems to achieve 99%

Certification compliance•Implement continuous improvements and initiatives

with the aim of achieving a future accreditation•Support improved health outcomes via

integrated health assessment partnership with PHO’s and DHB’s

Outcomes•Increase family engagement and feedback•Build a range of individualised supports that

align with individual outcome plans•Implement circles of support for each individual•Increase inclusion through enhanced natural

supports, family and volunteer networks•Review and enhance person centred

plans and active support frameworks

•Meet the demand for respite care

Collaboration•Establish funder support for contracting

for outcomes•Develop integrated approach with PHO’s

and DHB’s to support improved health outcomes

•Explore merger options with smaller providers that have value alignment

•Continue Bi Monthly management and Union meetings

Brackenridge

CONTACT INFORMATION

Brackenridge29 Birmingham DriveMiddleton ChristchurchPhone: 378 6576Fax:349 2123E Mail: lisa.jackson@cdhb.govt.nzWebsite: www.brackenridge.org.nz

SERVICES PROVIDED BY BRACKENRIDGE FOR PEOPLE

Adult Residential ServicesChildren and Young Persons Residential ServiceHigh Health and Physical Health Needs Residential ServiceChildren and Young Persons Respite ServiceAdult Physical Health Needs Respite ServicesEmployment ServiceVocational Day Activity Service Communication Service

Brackenridge