Annual - Home page of the SAPS Internet · vi vii Table of Contents PART A: STRATEGIC OVERVIEW FOR...
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A Annual Performance Plan 2014/2015 SOUTH AFRICAN POLICE SERVICE
Transcript of Annual - Home page of the SAPS Internet · vi vii Table of Contents PART A: STRATEGIC OVERVIEW FOR...
A
Annual Performance Plan
2014/2015SOUTH AFRICAN POLICE SERVICE
B i
COMPILED BY:SAPS Strategic Management
DESIGN AND LAYOUT:Section: Corporate Design
SAPS Corporate Communication
FURTHER INFORMATION ON THE 2014/15 ANNUAL PERFORMANCE PLANFOR THE SOUTH AFRICAN POLICE SERVICE CAN BE OBTAINED FROM:
The Head Strategic Management (Head Office)Private Bag X94
Pretoria, 0001
Tel: 012 393 3082/3
SAPS WEBSITE:www.saps.gov.za
RP NUMBER: 89/2014 ISBN: 978-0-621-42594-9
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Foreword by the Minister of Police
Because the present is but the synthesis of the contradictory forces of the past, learning to reflect on our past helps inoculate us, as far as possible, from the malady of repeating past follies.
This year, South Africa celebrates 20 years as a Constitutional democracy – which is quite an achievement given the challenges that our nation still faces. One such challenge is the unacceptable crime rate - which plagues our communities. As a government, we are committed to winning the fight against crime and ensuring that our communities are and feel safe. As a young democracy we have much to celebrate and, the crime rate has been declining consistently over the past decade.
This is the first batch of APP’s to be submitted since the demise of our founding President Nelson Rolihlahla Mandela, the doyen of humanity. Our contribution to the world. There could be no sufficient understanding of modern day South Africa and hence the future we are constructing if such understanding does not proceed from the historical consciousness set off by earlier generations. The generations of Mandelas, Luthuli, Fischer.
The deeds and traditions of past generations weigh like a nightmare on the brain of the living. And just when we are immersed in our work, in seeking to create something that has never yet existed, precisely in such periods of challenges we conjure up the spirits of the past to our service and continue to borrow from them names, battle cries and costumes in order to face the new challenges.
It is now us who don the mask of these generations, conditions that prevail in our country and the necessity to deepen the social transformation of our society, our action and language must always translate back to the ideals that the past generations stood for. The current leadership in every station of our work must perform the tasks of the time in the costumes and traditions of all past generations.
At the core of the government programme is the obligation to improve the quality of life of all the citizens, for them to exercise their freedoms and use their talents to help our society flourish.
Whatever the setbacks of the moment, nothing can stop South African Police Service now! Whatever the difficulties, South African Police Service shall succeed in its endeavors! However improbable it may sound to the skeptics, success is guaranteed!
Minister of PoliceMr EN Mthethwa, MP
Date: 09 March 2014
Minister of PoliceEN MTHETHWA
Introduction by the National Commissioner
As I reflect on the forthcoming financial period of this Annual Performance Plan for the period ending 31 March 2015, what is very clear to me is that we need to go and do what we set out to achieve. Whilst we continue to achieve some of the goals we have set for ourselves, this is a year in which we must realise that if we want a different South African Police Service (SAPS), we must all roll up our sleeves and deliver.
Service delivery to the communities must improve. We have thus taken a strategic decision to extend the theme of Frontline Service Delivery of last year by another two years. This is because as we transform the SAPS, we recognize that we should pay close attention to police stations as a key service delivery point. Without doubt, a police station is the most important unit of the police administration. The public expectations from the police can only be fulfilled if the public is satisfied with the integrity, professionalism and promptness in the services rendered by police stations.
We recognise that the police station is the first contact point for the public. Hence, it is important to ensure that all our officials are appropriately equipped in terms of equipment and skills to render a professional service. When gearing ourselves up to achieve this, we must recognise that the SAPS is reliant on people in order to deliver on its Constitutional mandate of preventing, investigating as well as maintaining law and order. Whilst there has been significant investment over the years in correcting the systems and the people in order to get the SAPS to function optimally, there is still a lot of work to be done. In September 2013, I announced that the structure of the SAPS will be revised in order to reduce the total number of Deputy National Commisioners from six to three. Most importantly, our core business of policing (all uniformed functions including detectives) reports to one Deputy National Commissioner. Crime Intelligence is a key element but I’m still nurturing it and bringing about leadership stability. We have commenced with a process of doing the same at Provincial level. Head office and Provincial Offices are top heavy and through this streamlining process, we will be able to release resources for better management of police stations. We will soon be appointing deputy station commanders. They will focus on the administrative side of our operations so that the station commander can be left to deal with crime. To support their efforts, we will also appoint a customer service head. This person will ensure that a member of the public who comes into contact a police station is professionally attended to. In addition, the number of victim friendly rooms will increase so that more attendance can be placed on crimes such as rape and domestic violence issues.
Being a highly regulated environment that is dependent on people, it is important that there is discipline. We are in the process of strengthening our disciplinary processes and ensuring that all managers are committed to discipline and take action against those who do not live by the SAPS Code of conduct. In order to realise this, the basic training programme has been extended to two years and includes modules on human rights, integrity, customer service and public order policing. We continue to provide refresher training at our colleges but more importantly, continuous on-the-job training with the focus being on the Detective Service. We’ve also initiated a process of hiring retired detectives who will coach and mentor young detectives as well as assist with the case load. Furthermore, for the first time in the history of the organisation, all HR management (i.e. recruitment, personnel and training) people were put together under one roof to discuss and map out a new HR strategy for the SAPS. This will bring silos to an end. We have resolved long outstanding issues of salaries, promotions and grade progressions. We are in the process of addressesing the Lieutenants and Majors ranks.
We are also closely dealing with issues of improving the health of our employees. There is a turnaround strategy on issues of employee well-being and better management of issues such as police suicides, substance dependency and overall health.
Furthermore, with a view of improving police stations, one of the critical priorities of the Minister ‘s 10 Point Plan focuses on the improvement in recruitment, training and professionalising the Service. To give effect to this priority, we revised the current Recruitment Strategy for Entry level Police Trainees with the view of improving the quality of trainees and also involving communities in the process. The recruitment of police trainees in the SAPS forms an integral part of the annual allocations,
National Commissioner General MV Phiyega
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employee strengh can either be increased or maintained with the recruitment of entry level Constables, now being classified as Police Trainees. It is thus critical to ensure that the “best” applicants are selected and employed in the organization.
The implementation of a new recruitment framework is therefore underpinned by the vision of an integrated human resources management system. The fundamental changes in the revised Recruitment Strategy include the following activities:
» An integrated approach: all role players, i.e Human Resource Development, Employee Health and Wellness, Local Criminal Record Centre, Career Centres, Social Crime Prevention, Corporate Communication etc together with Division: Human Resource Management are involved in the recruitment process from the planning phase to the final selection phase.
» Community consultation: A community orientated recruitment and selection process: so as to eliminate risks in terms of corruption, nepotism, discrimination and applicants being recruited with:
» Previous convictions / cases pending » Fraudulent qualifications » Promises made for employment in return for favour (eg: selling of jobs)
» Local community based organizations such as Community Policing Forums, schools and churches are consulted in respect
of the applicants who are to be enlisted before a final decision can be taken.
» Publishing of names: Publishing the names of candidates in the local media for public. The community is afforded the opportunity to comment on the enlistment of the said applicants who are provisionally recommended for possible enlistment.
» Grooming Camp: As part of the final selection, prospective applicants complying with all criteria will undergo a final selection by means of a “Grooming Camp” where the cream of the crop will be selected. Activities at the grooming camp will include but not limited to driving proficiency, vetting, integrity testing, fitness assessment, verbal communication, written assessments etc.
» Presentation of trainees to community: successful candidates will be presented to the community in a form of parade,
before reporting to the SAPS Training Academies. The community will be afforded the opportunity to give inputs.
» Recruitment Board: A Board will convene at Provincial level consisting on internal and external roleplayers (representatives from the CPF, Faith Based Organizations, Tribal Authorities etc) to make final recommendations to the National Commissioner for approval of the applicants who will be contracted.
One of the key challenges for the South African Police Service in relation to the SAPS Strategic Plan is to contribute effectively towards the quality enhancement of its workforce capacity. The newly improved Recruitment Strategy intends to bring all role players within the organization to work effectively together by building on our strengths in order to become more efficient and innovative. The strategy also informs existing policies and other legislative documents pertaining to recruitment, selection and enlistment.
What we are doing is about going back to the basics, laying a foundation for future policing in South Africa as outlined in the National Development Plan and aligning the structures, systems and people to enable us to deliver on our core business.
National Commissioner of the South African Police ServiceGeneral MV Phiyega
Official sign-offIt is hereby certified that this Annual Performance Plan:
» Was developed by the management of the South African Police Service under the guidance of the Minister of Police » Takes into account all the relevant policies, legislation and other mandates for which the South African Police
Service is responsible » Accurately reflects the strategic priorities, objectives and performance standards which the South African Police
Service will endeavour to achieve during the 2014/15 financial year
Major General M Menziwa Signature: ___________________________Head Strategic ManagementDate: 07/03/14
Lieutenant General CN Mbekela Signature: ___________________________Corporate Service Management Date: 07/03/14
Lieutenant General KJ Sitole Signature: ___________________________Policing Date:07/03/14
Lieutenant General SJP Schutte Signature: ___________________________Chief Financial Officer Date: 08/03/14
General MV Phiyega Signature: ___________________________Accounting Officer Date: 07/03/14
Approved by:
Hon. EN Mthethwa, MP Signature: ___________________________Executive AuthorityDate: 09/03/14
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Table of Contents
PART A: STRATEGIC OVERVIEW FOR THE ANNUAL PERFORMANCE PLAN 2014/15 1
1. Situational Analysis 1 1.1 Performance Delivery Environment 4 1.2 Organisational Environment 4 2. Revisions to Legislative and Other Mandates 5 3. Overview of the 2014/15 Budget and MTEF Estimates 7
3.1. Expenditure Estimates 73.2 Expenditure trends and Strategic Outcome Oriented Goals 83.3 Infrastructure spending 83.4 Relating Expenditure trends to Strategic Outcome Oriented Goals 93.5 Programme and sub-programme spending trends 10Programme 1: Administration 10Expenditure estimates 10Expenditure trends 11Programme 2: Visible Policing 12Expenditure estimates 12Expenditure trends 13Programme 3: Detective Services 14Expenditure estimates 14Expenditure trends 15Programme 4: Crime Intelligence 16Expenditure estimates 16Expenditure trends 17Programme 5: Protection and Security Services 18Expenditure estimates 18Expenditure trends 19
PART B: PROGRAMME AND SUB-PROGRAMME PLANS 20
4. Programme 1: Administration 204.1 Purpose 204.2. Strategic Objective: Annual Targets and Performance Indicators for 2014-2015 204.3. Quarterly Targets for 2014/15 24
5. Programme 2: Visible Policing 255.1 Purpose 255.2. Strategic Objective Annual Targets and Performance Indicators for 2014-2015 255.3. Quarterly Targets for 2014/15 29
6. Programme 3: Detective Services 306.1 Purpose 306.2. Strategic Objective Annual Targets and Performance Indicators for 2014-2015 306.3. Quarterly Targets for 2014/15 33
7. Key Departmental Programme 4: Crime Intelligence 347.1. Purpose 347.2. Strategic Objective Annual Targets and Performance indicators for 2014-2015 347.3. Quarterly Targets for 2014/15 35
8. Key Departmental Programme 5: Protection and Security Services 368.1. Purpose 368.2. Strategic Objective Annual Targets and Performance Indicators for 2014-2015 368.3. Quarterly Targets for 2014/15 37
PART C: LINKS TO OTHER PLANS 38
9. Staffing Plan 38
10. Human Resource Development Plan 38
11. Capital Works Programme 39
12. Information Systems and Information & Communication Technology Plan 41
13. Service Delivery Improvement Plan 46
Annexure: Capital Works Programme 66
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PART A: STRATEGIC OVERVIEW FOR THE ANNUAL PERFORMANCE PLAN 2014/15
1. Situational AnalysisThe South African Police Service, as part of the Justice, Crime Prevention, and Security (JCPS) Cluster continues to position its offerings towards achieving the following sub-outcomes of Outcome 3 – All people in South Africa are and feel safe:
a. Reduced the number of serious crimesb. An efficient and effective Criminal Justice System (CJS)c. South Africa’s border effectively safe guarded and securedd. Secure cyber spacee. Domestic stability ensuredf. Secure identity of all persons in South Africa
Besides existing legislation, policies and directives that direct the remit for conducting policing, another critical imperative is the National Development Plan (NDP). Therefore, institutionalising provisions of the NDP, as largely consulted in the organisation, serves as one of the key priorities which the organisation will advance during 2014/15 and beyond. The most critical areas include:
Strengthening the criminal justice system through Integrated Planning and Implementation
» Implementing the partnership with the Department of Basic Education to link schools with police stations and establishing relevant structures for crime prevention purposes
» Implementing projects on gender based violence and domestic violence in partnership with the Department of Social Development and other government departments
» Capacity building on issues pertaining to Child pornography in partnership with the Films and Publications Board
Seamless Criminal Justice System (CJS) / Integrated Justice System (IJS) and modernisation
» Prioritised investment in the information technology infrastructure development through network upgrade and expansion at all police stations and police sites
» The relevant resourcing of police stations and other critical service delivery points (expansion of hardware and software)
» Implementing a systems integration project to ensure sound linkages and intelligent data management capabilities in support of smarter policing
Enforcing the Code of Conduct
» Institutionalisating integrity management though the establishment of a heavy integrity management capability » Institutionalisating the revised Code of Conduct and incorporate it as a golden thread in identified developmental
training programmes » Enforcing sanctions for contravention of the Code of Conduct through Discipline Management
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South Africa » Strengthening of the capability to gather and analyse crime at station level » Revitalising the Crime Threat Analysis and Organised Crime Threat Analysis approach and capabilities as
espoused in the National Crime Detection Strategy Framework » Developing an integrated national criminal information database, through the fusion centre concept » Revisiting the Shift Management methodology and processes to inform strategic deployments according to crime
patterns, trends and community needs
Emphasis on the community-oriented or partnerships problem-solving approach
» Training our members on policing within a human rights culture and accelerate the processes of institutionalising this practice
» Advancing community policing as a philosophy espoused in policing strategies » Focus on the soft skills training of police officers in order to address the personal or personality attributes » Involving communities in profiling the competencies and attributes needed for the police cadre that will serve this
country by 2030 » Unlocking the identified frontline service delivery barriers in conjunction with the Ministerial directives and
implement recommendations from the Frontline Service Delivery Monitoring and Citizen-based Monitoring (CBM) project at police station level, in partnership with the Department of Performance Monitoring and Evaluation
» Develop a Stakeholder Value Management Strategy and Plan to enhance strategic partnerships in the country, the region, and abroad
» Mobilising communities in the fight against crime through the roll-out of the recently launched Project Harmony and similar initiatives
» Conducting client service surveys at police station and in other strategic points of police-community contact to determine and improve on SAPS client satisfaction levels, instead of directing full reliance on the quantitative crime reduction levels
» Joint problem identification and solving is being implemented with Community Police Forums (CPFs) and other partners such as South African Banking Risk Information Centre (SABRIC), Primedia, Mining Sector, AgriSA, Business Against Crime South Africa (BACSA), Sector Education and Training Authority (SETAs), Edgars Consolidated Stores (EDCON), and other organs of state
» Capacitation of CPFs and community safety volunteers in identified skills (including responsibility guidelines, performance monitoring tools, etc.)
» Conducting research / safety audits to inform the development of community safety infrastructure designs and safety plans, including women, children and vulnerable groups. This will inform the development of joint intervention programmes (JCPS and related clusters) to address the root causes of crime
Enhance Sector Policing
» Finalise the implementation of the minimum Sector Policing requirements in the remaining 185 of the 1 135 police stations
» The value derivation / impact assessment from the resources that were allocated to sector policing since its inception will be objectively researched through an external agency and the recommendations thereof will be implemented in rural/urban and rural environments in line with the Rural Safety Strategy to ensure the smarter implementation within the confines of existing resources; enhancing the alignment of resources and to ensure sustainability of the concept across the country
» Enhance access for beneficiary population to police services, particularly in rural environments, through conventional (capital works programmes) and other innovative partnership interventions
Prioritising Disciplinary Cases
» Establishing a streamlined governance framework to manage members charged and convicted of criminal offences » Establishing a dedicated Discipline Management Capacity to accelerate the process of finalising cases » Standardising sanctions for Disciplinary Cases (from suspension to dismissal) to ensure uniformity and avoid
duplication of efforts
Recruitment, selection, appointment and promotion of police
» The Recruitment to Retirement Strategy Framework has been developed and sub-strategies to implement the identified critical pillars will be finalised during the financial year. This will include, among other things, implementing a two-stream or multiple-entry recruitment system which caters for basic training intake and lateral infusion in terms of the audited requisite skills, through:
» interactive recruitment from the target communities, such as rural environments and areas where staffing shortfalls have been identifies
» recruiting from tertiary level for basic training » creating a pool base for recruitment (growing our own timber) » targeted specialised fields (e.g. forensic investigators, accountants, scientists, artisans, architects, engineers,
etc.)
Training for professionalism » The recently opened Paarl Police University will experience its first intake during 2014 and has ensured adherence
to international standards through partnerships with an internationally accredited and distinguished tertiary institution, the University of South Africa which will assist the organisation to implement internationally accredited programmes
» Introduction of “Toast Masters” and language laboratories to empower statement taking initiatives and advance professional communication with SAPS clients at local service delivery points
» Telematic training of members using POLTV on an array of competency areas (e.g. statement taking, crime scene management, court procedures)
» Grooming programmes and computer training for different levels and targeted groups » We continue to implement internships and learnership programmes, coupled with the issuing of bursaries in critical
competency areas
Capacitating Specialised Units
» Enhancing the following specialised capabilities: narcotics, organised crime, commercial crime, tracking units, vehicle crime investigation
» Enhance the cyber-crime capability, including the advancement of local police station readiness » Institutionalising the utilisation of multi-disciplinary teams and integrated approaches to crime detection or
investigation and leveraging on secondary capacities such as retired detectives and developing strategies or protocols on procurement and utilisation of external investigative capacities
Intelligence-driven policing of hotspots and deployment according to crime patterns and trends
» The implementation of the Blueprint for Crime Combatting Forums under the direction of the re-established National Crime Combatting Forum to inform strategic deployments and operational interventions.
» Implementing the new Crime Statistics Policy and structures as agreed with and in partnerships with Statistics
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mandate remains one of the critical organisational priorities.
An Organisational Technology Management Strategy will be developed as a catalyst for the modernisation of policing in South Africa.
The introduction of Deputy Station Commanders will facilitate focused interventions by the Station Commander on critical operational issues, including community outreach or mobilisation programmes, instead of the time-consuming administrative station duties.In the Detective environment the following serve as critical aspects:
» Renewal Programme targeting retired detectives will be embedded in the National Crime Detection Strategy as a force multiplier
» Establishment of a National Investigative capacity to deal with high profile investigations » Development of a strategy and establishment of capacity to deal with cold cases (including analysis thereof). » Migration of designated DPCI members and functions to Detective Service. » Reintroduction of uniform detectives and equip them with basic skills to deal with petty crime and to serve as a
pool for the detective environment » Creating capacity to investigate anti-corruption cases » Family Violence, Child Protection and Sexual Offences Units (FCS) will be provided with the requisite resourcing,
including special equipment for Forensic Social Workers (FSW) » Capacity building and career-pathing for FSWs » Accreditation of Forensic Science Laboratories in terms of the ISO standards » Making provisions for the implementation of the DNA Act
In the Crime Intelligence environment the following elements are critical:
» Purification of functions and structures will be prioritised in order to advance specialisation across the spectrum » Capacity building continues to be a priority in this environment and provisions are being made to ensure the filing
of identified critical posts that will advance performance in this environment » Lateral infusion will also be utilised to bolster the requisite skills in critical key performance areas. This will be
coupled with advanced and quality-driven training that will be sourced from reputable establishments » Local intelligence gathering capacities will be furthered to ensure adequate area coverage that will inform crime
threat analysis and quality case development » Objective mechanisms to determine the impact levels of this environment on crime will be developed and
implemented
These and other critical governance issues will be engaged to ensure that the organisation is strategically positioned to deliver on the 2014/15 Annual Performance Plan and beyond.
2. Revisions to Legislative and Other Mandates
Legislation
» Animal Movement and Control Bill: This Bill will be the product of a review of the Stock Theft Act, 1959 (Act No. 57 of 1959), and will repeal and substitute the said Act.
» National Strategic Infrastructure Bill: This Bill will be the product of the review of the National Key Points Act, 1980 (Act No. 102 of 1980).
» Firearms Control Amendment Bill, 2014, which will amend both the Firearms Control Amendment Act, 2006 (Act No. 28 of 2006) and the Firearms Control Act, 2000 (Act No. 60 of 2000).
» South African Police Service Amendment Bill, 2014. This Bill will be the product of a review of the South African Police Service Act, 1995 (Act No. 68 of 1995).
1.1 Performance Delivery Environment In order to realise the aforementioned imperatives and to realise Vision 2030 as espoused in the NDP, a conducive performance delivery environment is paramount. However, the operational environment presents a series of critical challenges for policing such as the following:
» Palpable correlational elements between crime patterns and challenging socio-economic conditions » The violent social behaviour which continues to prevail in the majority of serious crime categories » The observed violent nature of public protests that are on the incline » Murders of police officials while in the service of their communities, which continues to erode the human resource
capacity of the organisation
The above-mentioned anxieties require the fashioning of collective efforts within the SAPS and in partnerships with external critical role-players and affected stakeholders in government and externally.
Needless to say, over the past 9 years (2004/5 to 2012/13) crime continues to demonstrate a significant decline in all broad categories. This is against the backdrop of the increasing population estimate figures and associated population dynamics. Not withstanding this, there are specific crimes that continue to demonstrate an inclination.
1.2 Organisational Environment2014/15 has been declared by the Minister of Police as an extension of the Year of Frontline Service Delivery at Police Station Level. The structured engagement between the Minister of Police and SAPS Top Management across the country serves as a yardstick for determining the extent of implementation and to chart the way-forward on the necessary interventions for accelerating this critical initiative towards redefining and repositioning frontline service delivery. Inclusive high-level programmes have been conceptualised and will realise full implementation over the MTEF period.There is a need for continuous improvement of the vehicle versus personnel ratio to improve service delivery in critical areas such as sector policing, response to complaints, public order policing, and attendance to cases by detectives.
As at the end of the 2012/13 financial year, there were 1 132 police stations serving as fixed police-community contact points. Additionally, there were 240 non-fixed service points that were established to strategically position the organisation to increase access to policing services and extend service delivery to the wider populace. This will be improved during the 2014/15 financial year though the implementation of the capital works programme. This programme also provides for the provisioning of more victim-friendly facilities as a means to ramp-up our services to victims of crime.
As a means to ensure a rigorous implementation of the 2014/15 Annual Performance Plan, the SAPS intends to realise a personnel strength of about 198 010 members.
In terms of the organisational structure and governance:
» Governance areas have been strategically demarcated into three sections as a means to rationalise work organisation. These include the following:
» Policing, which is the core mandate of the organisation; » Corporate Support, which serves as the enabling environment; » Finance and Administration
» Establishment of the Board of Commissioners and its sub-committees in order to command policing operations » Entrenching the National Management Forum as the main decision-making body for the organisation, supported
by its relevant sub-committees » Introduction of the Top 1500 Management Consultation Forum to serve as the critical vehicle for a structured
engagement between national, provincial, cluster, and station-level managers
Investment in training police and support personnel to establish a quality-based capability to deliver on the policing
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3. Ov
ervie
w of
the 2
014/1
5 Bud
get a
nd M
TEF
Estim
ates
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20
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20
12/13
20
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20
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- 20
13/14
20
14/15
20
15/16
20
16/17
20
13/14
- 20
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Ad
minis
tratio
n11
789
11 99
012
782
14 52
514
525
7.2%
21.0%
15 30
416
148
17 13
25.7
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.1%Vi
sible
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956
29 94
132
315
35 01
535
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7.8%
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37 00
939
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41 79
66.1
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10 12
011
917
13 69
414
551
14 55
112
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243
16 06
217
162
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162 3
962 5
702 7
362 7
368.9
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813 0
493 2
535.9
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Ser
vices
1 548
1 689
1 795
1 965
1 965
8.3%
2.9%
2 071
2 191
2 339
6.0%
2.9%
Tota
l 53
530
57 93
363
157
68 79
168
791
8.7%
100.0
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507
76 54
181
683
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13 B
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874
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593
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1 245
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49 71
154
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59 23
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746
796
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251
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54 21
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11 98
712
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13 85
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14 71
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0.0% » Protection of Constitutional Democracy against Terrorist and related Activities Amendment Bill, 2014:
This Bill will update the Protection of Constitutional Democracy against Terrorist and Related Activities Act, 2004 (Act No. 33 of 2004), in respect of additional international instruments to which South Africa has become a party to since the adoption of the Act. It will also ensure that legal developments in this area are taken into account and are reflected in the Act.
Policy
The following organizational policies will be developed during the financial year:
» Use of Force Policy » Policy Framework for the Detection of Crime » Policy on Policing
Other policies will be developed to guide the implementation of the following pieces of legislation:
» Criminal Law (Forensic Procedures) Amendment Act, 2013 – National Instruction on Crime Scene Management; » Prevention and Combatting of Corrupt Activities Act, 2004 – National Instruction relating to corruption; » Liquor Act, 2003 – National Instruction on the implementation of the Liquor Act; and » Prevention and Combatting of Torture Act, 2013 – National instruction to give effect to the provisions of the Act
8 9
3.2 Expenditure Trends and Strategic Outcome-Oriented Goals
Ensuring that all people in South Africa are and feel safe (Outcome 3) is the broad outcome for the justice, crime prevention and security cluster. To deliver on this outcome and ensure safer communities, the department’s ongoing strategic goals are to: » reduce the number of serious crimes » combat border and cyber crime » increase the percentage of trial ready case dockets for serious crimes » domestic stability ensured » enhance local police capability.
Another broad outcome that the department’s strategic plan addresses is an efficient, effective and development orientated public service (Outcome 12), specifically in relation to service delivery quality and access. The main focus is on ensuring adequate availability of and access to police service points by bringing police service points closer to communities. This goal has been prioritised in the department’s medium term infrastructure and capital asset plan, with particular emphasis on constructing police stations in rural areas.
As part of the department’s contribution to the creation of a better South Africa and safer Africa in a better world (Outcome 11), the South African Police Service supports the advancement of South Africa’s position on security and stability issues in Africa in organs such as the United Nations (UN), African Union (AU), and Southern African Development Community (SADC). One example of this is the provision of specialised policing services to AU member states, which includes the deployment of police officials for peace keeping missions and cross-border operations.
Owing to the labour intensive nature of policing, spending on compensation of employees is expected to use the largest share of the budget over the medium term. The increase in spending on compensation of employees over the medium term provides for the department’s existing personnel and for improved conditions of service, including the upgrading of clerical posts in line with the Department of Public Service and Administration’s directive on benchmarking job descriptions and grading levels for clerks. The upgrading of the posts is provided for by additional Cabinet approved allocations of R350 million in 2014/15, R255.3 million in 2015/16 and R785.5 million in 2016/17. In addition, the increase in spending on this item over the medium term includes Cabinet approved additional allocations of R242.7 million in 2014/15, R432.2 million in 2015/16 and R459.5 million in 2016/17 for improved conditions of service, and a reprioritisation of funds of R348.1 million in 2014/15 and R470.2 million in 2015/16 from transport equipment to compensation of employees.
This additional funding will increase the number of filled posts from 197 842 in 2013/14 to 198 062 in 2016/17 to provide for the appointment of additional detectives in the Detective Services programme in order to improve detective and police capability. The department also intends to use funds from vacancies to implement grade progression for qualifying officials employed in terms of the South African Police Service Act (1995). Consistent with the department’s human resource strategy, only critical posts earmarked for the department’s core function will be filled over the medium term.
3.3 Infrastructure Spending
Spending on infrastructure has decreased between 2010/11 and 2013/14 due to delays in the implementation of a number of projects. This resulted in some projects being rescheduled over the MTEF period to allow for appropriate planning, and explains the projected increase in expenditure on infrastructure over the medium term. Allocations earmarked for infrastructure are mainly for the construction and upgrading of police stations. In 2012/13, 72.7 per cent, or 16 out of 22, of the department’s facility projects planned for the year were completed. This included the completion of four new police facilities and structures such as the Port Elizabeth 10111 call centre, Amalia police station in North West, Weenen police station in KwaZulu-Natal, and the repair and upgrading of the Clocolan Police station in the Free State. One of the main reasons for the department’s failure to achieve the target for 2012/13 was the non-performance of contractors.
Over the medium term, the department will prioritise the construction of a shooting range at Faure in Western Cape at an estimated contract price of R181.1 million. The shooting range will allow for police officials to undergo firearm training and shooting practice regularly to comply with legislative requirements. The tender document provides for the construction of an administration building, a tactical building, a guard house, a caretaker’s house, an R5 rifle range, nine pistol ranges, three shot gun ranges and one tactical range with road works and storm water drainage, landscaping and irrigation and site services. The project is scheduled for completion in 2017.
3.4 Relating Expenditure Trends to Strategic Outcome Oriented GoalsDue to programme spending over the medium term showing average growth rates, baseline costing has been adjusted to more accurately reflect the underlying input costs to ensure service delivery continuation at an acceptable level. Therefore, resource provisioning is of utmost importance to enhance service delivery towards realising the strategic goals of the organisation. Therefore, there is a need to prioritise spending in terms of the following, amongst other things:
» Provision for specialised equipment and training for detectives to enhance the process of investigation of crime; » Expenditure in relation to the deployment of new recruits; » Victim Support programmes; » Implementation of an Integrated CJS to ensure a single, coordinated management of the continuum of criminal
justice and performance across the CJS utilisation, essentially focussing on funding for the Forensic Services and broader Detective Services environments with regards to crime scene management;
» Implementation of the Domestic Violence Act; » Maintaining a specialised capacity that allows for interventions through external deployment; » Implementation of the Firearm Control Act; » Capacity at police stations to implement the Service Delivery Improvement Programme; » Establishment of victim - friendly facilities; » Investment in capital equipment in support of basic policing services; » Maintaining the fixed wing aircraft and helicopter fleet; » Policing of major events; » Purchasing firearms and ammunition; » Youth Crime Prevention and Social Crime Prevention; » Conducting high risk operations.
In addition to the aforementioned, the following are a selection of specific baseline budgetary provisions for 2014/15:
» Uniform » Weapon purchases » Ammunition » Network and hosting upgrades to continue » Basic services at police stations (water, electricity and sanitation) » Ramps at police access points for disabled individuals » Furnishing and expanding Victim Friendly Facilities through Criminal Asset Recovery Account (CARA) funding » Radio Communication System » Vehicles – Annually in the vicinity of R1 billion is spent on the purchasing of new vehicles » Maintaining a level of funding that allows for the management of the Police’s vehicle fleet through the Automated
Vehicle Location System (AVL) » Specific specialised equipment to be purchased in the Operational Response Services environment with specific
focus on the Public Order Police Units.
10 11
3.5
Prog
ram
me a
nd su
b-pr
ogra
mm
e spe
ndin
g tre
nds
Prog
ram
me 1
: Adm
inist
ratio
n
Expe
nditu
re E
stim
ates
Subp
rogr
amm
e A
udite
d ou
tcom
e
Adj
uste
d ap
prop
ri-at
ion
Aver
age
grow
thra
te (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)
Medi
um-te
rm ex
pend
iture
es
timat
e
Aver
age
grow
thra
te (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)R
thou
sand
2010
/11
2011
/12
2012
/13
2013
/14
2010
/11 -
2013
/14
2014
/15
2015
/16
2016
/17
2013
/14 -
2016
/17
Minis
try18
942
23 30
922
512
27 65
613
.4%0.2
%28
859
30 27
732
396
5.4%
0.2%
Mana
geme
nt53
318
53 76
859
192
56 60
52.0
%0.4
%58
166
61 21
564
882
4.7%
0.4%
Corp
orate
Ser
vices
11 69
4 386
11 88
1 354
12 66
0 595
14 35
5 868
7.1%
99.0%
15 11
7 219
15 95
1 133
16 92
4 600
5.6%
98.8%
Civil
ian S
ecre
tariat
22 80
631
933
39 91
584
769
54.9%
0.4%
99 79
810
5 094
110 5
929.3
%0.6
%To
tal
11 78
9 452
11 99
0 364
12 78
2 214
14 52
4 898
7.2%
100.0
%15
304 0
4216
147 7
1917
132 4
705.7
%10
0.0%
Chan
ge to
2013
Bud
get e
stima
te20
6 715
190 7
8222
4 736
270 2
54
Econ
omic
class
ifica
tion
Curre
nt p
aym
ents
10 01
4 736
10 78
5 410
11 42
6 134
12 83
7 477
8.6%
88.2%
13 47
9 720
14 24
8 697
15 10
7 081
5.6%
88.2%
Comp
ensa
tion o
f emp
loyee
s6 2
04 38
17 0
14 86
07 8
11 65
28 6
64 17
011
.8%58
.1%9 1
69 56
29 7
31 48
010
347 5
076.1
%60
.1%Go
ods a
nd se
rvice
s3 8
10 35
53 7
70 55
03 6
14 48
24 1
73 30
73.1
%30
.1%4 3
10 15
84 5
17 21
74 7
59 57
44.5
%28
.1%Tr
ansf
ers a
nd su
bsid
ies31
7 929
297 4
3937
7 505
384 5
216.5
%2.7
%46
8 389
487 7
9251
0 733
9.9%
2.9%
Prov
inces
and m
unici
paliti
es3 4
254 7
186 2
394 1
146.3
% –
5 4
105 0
225 2
748.6
% –
De
partm
ental
agen
cies a
nd ac
coun
ts46
667
58 75
569
486
116 7
1335
.7%0.6
%13
3 818
140 9
5114
8 385
8.3%
0.9%
Hous
ehold
s26
7 837
233 9
6630
1 780
263 6
94-0
.5%2.1
%32
9 161
341 8
1935
7 074
10.6%
2.0%
Paym
ents
for c
apita
l ass
ets
1 453
911
900 8
7697
2 910
1 302
900
-3.6%
9.1%
1 355
933
1 411
230
1 514
656
5.1%
8.8%
Build
ings a
nd ot
her fi
xed s
tructu
res
1 174
660
669 9
7469
0 823
1 036
884
-4.1%
7.0%
1 099
897
1 149
532
1 210
457
5.3%
7.1%
Mach
inery
and e
quipm
ent
278 3
4622
9 533
281 9
0626
5 756
-1.5%
2.1%
255 7
6626
1 416
303 9
024.6
%1.7
%Bi
ologic
al as
sets
905
1 369
181
260
-34.0
% –
27
028
229
74.5
% –
Pa
ymen
ts fo
r fina
ncial
asse
ts2 8
766 6
395 6
65 –
-1
00.0%
–
–
–
–
–
–
Tota
l 11
789 4
5211
990 3
6412
782 2
1414
524 8
987.2
%10
0.0%
15 30
4 042
16 14
7 719
17 13
2 470
5.7%
100.0
%Pr
opor
tion
of to
tal p
rogr
amm
e ex
pend
iture
to vo
te ex
pend
iture
22.0%
20.7%
20.2%
21.1%
21.1%
21.1%
21.0%
Expenditure Trends
The spending focus over the medium term will be on upgrading and building new police facilities to improve the accessibility of police services. Spending on buildings and other fixed structures is expected to increase over the medium term due to plans to build ramps to make police stations more accessible to people with disabilities, and projects for building new police stations that have been rescheduled for the medium term due to delays in implementation. The delay also explains the decrease in spending on buildings and other fixed structures between 2010/11 and 2013/14.
The programme will also work towards sustaining corporate support functions such as human resources, supply chain management and computer services to support the execution of line function operational activities of the department. The bulk of the programme budget over the medium term has there been allocated to the Corporate Services sub -programme and for spending on compensation of employees. In the same period, the programme receives an additional allocation for improved conditions of service and the upgrading of clerical posts. The growth in expenditure on compensation of employees is also due to the projected increase in the programme’s staff complement, from 36 629 in 2012/13 to 37 044 over the medium term. The additional capacity will mainly provide for additional cleaning staff and security officers
Between 2010/11 and 2013/14, the increased spending in the Corporate Services sub-programme was due to the department’s renewed focus on developing human capital and skills, replacing boarded vehicles, creating new employee health and wellness centres, and purchasing uniforms, weapons and ammunition. This also explains the growth in spending on goods and services, specifically on training and development and inventory over this period. The increase in spending on computer services across the seven-year period is due to the ongoing implementation of two of the department’s key strategic projects: the upgrading of the department’s IT network and the modernisation of the CJS.
The significant increase in spending in the Civilian Secretariat sub-programme in 2013/14 was due to the shifting of some functions that were previously executed by the South African Police Service and the Independent Police Investigative Directorate to the Civilian Secretariat for Police following the enactment of the Civilian Secretariat for Police Service Act (2011). The secretariat has been designated as a separate department with effect from 1 April 2014.
12 13
Prog
ram
me 2
: Visi
ble P
olici
ng
Expe
nditu
re E
stim
ates
Subp
rogr
amm
e A
udite
d ou
tcom
e
Adj
uste
d ap
prop
ri-at
ion
Aver
age
grow
thra
te (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)
Medi
um-te
rm ex
pend
iture
es
timat
e
Aver
age
grow
thra
te (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)R
thou
sand
2010
/11
2011
/12
2012
/13
2013
/14
2010
/11 -
2013
/14
2014
/15
2015
/16
2016
/17
2013
/14 -
2016
/17
Crim
e Pre
venti
on22
600 0
3523
929 0
9825
555 9
7727
769 7
157.1
%79
.7%29
348 3
5131
025 1
3833
239 2
056.2
%79
.4%Bo
rder
Sec
urity
1 482
548
1 434
607
1 467
307
1 575
526
2.0%
4.8%
1 659
769
1 756
399
1 875
567
6.0%
4.5%
Spec
ialise
d Inte
rventi
ons
1 717
309
2 086
568
2 503
772
2 639
381
15.4%
7.1%
2 788
416
2 950
012
3 143
060
6.0%
7.5%
Facil
ities
2 156
167
2 491
190
2 788
104
3 030
450
12.0%
8.4%
3 212
277
3 360
042
3 538
125
5.3%
8.6%
Tota
l 27
956 0
5929
941 4
6332
315 1
6035
015 0
727.8
%10
0.0%
37 00
8 813
39 09
1 591
41 79
5 957
6.1%
100.0
%Ch
ange
to 20
13 B
udge
t esti
mate
444 9
3927
8 859
316 0
1466
4 990
Econ
omic
class
ifica
tion
Curre
nt p
aym
ents
26 91
0 081
28 86
3 250
31 35
5 248
33 72
0 617
7.8%
96.5%
35 88
3 837
37 98
4 095
40 31
1 473
6.1%
96.7%
Comp
ensa
tion o
f emp
loyee
s21
226 8
5822
913 4
2925
182 7
6127
322 8
128.8
%77
.2%28
881 4
7730
646 6
3032
585 1
206.0
%78
.1%Go
ods a
nd se
rvice
s5 6
83 22
35 9
49 82
16 1
72 48
76 3
97 80
54.0
%19
.3%7 0
02 36
07 3
37 46
57 7
26 35
36.5
%18
.6%Tr
ansf
ers a
nd su
bsid
ies14
6 620
167 7
9715
6 141
183 8
627.8
%0.5
%19
3 142
200 9
8121
1 632
4.8%
0.5%
Prov
inces
and m
unici
paliti
es16
298
18 52
116
997
16 84
81.1
%0.1
%18
898
19 75
320
775
7.2%
–
Hous
ehold
s13
0 322
148 2
7613
9 144
166 0
148.4
%0.5
%17
3 244
181 2
2819
0 857
4.8%
0.5%
Paym
ents
for c
apita
l ass
ets
899 3
5891
0 416
803 7
711 1
10 59
37.3
%3.0
%93
1 834
906 5
151 2
72 85
24.7
%2.8
%Ma
chine
ry an
d equ
ipmen
t89
4 941
909 6
1780
2 877
1 110
593
7.5%
3.0%
931 8
3490
6 515
1 272
852
4.7%
2.8%
Tota
l 27
956 0
5929
941 4
6332
315 1
6035
015 0
727.8
%10
0.0%
37 00
8 813
39 09
1 591
41 79
5 957
6.1%
100.0
%Pr
opor
tion o
f total
prog
ramm
e exp
endi-
ture t
o vote
expe
nditu
re52
.2%51
.7%51
.2%50
.9%51
.0%51
.1%51
.2%
Expenditure Trends
The spending focus over the medium term will be on providing basic policing services to reduce the number of serious crimes and improving services to victims of crime, particularly with regard to rural safety and crimes affecting vulnerable groups. Due to the labour intensive nature of basic policing services, the bulk of this programme’s budget over the medium term is thus allocated to spending in the Crime Prevention sub-programme and on compensation of employees.
The department aims to use resources to increase the percentage of police stations providing victim friendly services to victims of rape, sexual offences and abuse from 81.2 per cent in 2013/14 to 100 per cent in 2016/17 and reduce the number of serious crimes from 1 753 256 in 2013/14 to 1 650 150 in 2016/17. This will contribute to the overarching outcome of the justice, crime prevention and security cluster, which is to ensure that people in South Africa are and feel safe (outcome 3).
Expenditure on compensation of employees increases significantly over the seven-year period, due to the allocation of additional funding for improved conditions of service and the upgrading of clerical positions, particularly in 2013/14 and over the medium term. The number of filled positions in this programme decreased from 106 527 in 2012/13 to 106 097 in 2013/14 and will be maintained at this level over the medium term. This is in line with the department’s strategy to use unspent funds from vacant posts to fund the implementation of grade progression for qualifying officials employed in terms of the South African Police Service Act (1995).
The increases in operating lease payments and property payments in the Facilities sub-programme across the seven-year period are due to annual escalations in leasehold prices and accommodation charges paid to the Department of Public Works. The increase in expenditure for contractors over the same period is due to the growing need to repair transport equipment as the department has a large fleet. Spending on contractors also provides for the use of reservists to enhance capacity for rural safety policing.
14 15
Prog
ram
me 3
: Det
ectiv
e Ser
vices
Expe
nditu
re E
stim
ates
Subp
rogr
amm
e A
udite
d ou
tcom
e
Adj
uste
d ap
prop
ri-at
ion
Aver
age
grow
thra
te (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)
Medi
um-te
rm ex
pend
iture
es
timat
e
Aver
age
grow
thra
te (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)R
thou
sand
2010
/11
2011
/12
2012
/13
2013
/14
2010
/11 -
2013
/14
2014
/15
2015
/16
2016
/17
2013
/14 -
2016
/17
Crim
e Inv
estig
ation
s6 9
39 25
47 9
41 97
38 9
78 50
49 6
08 74
211
.5%66
.6%10
273 6
5310
861 7
3311
628 5
006.6
%67
.2%Cr
imina
l Rec
ord C
entre
1 157
772
1 330
229
1 582
422
1 882
125
17.6%
11.8%
1 958
031
2 065
763
2 212
509
5.5%
12.9%
Fore
nsic
Scien
ce La
bora
tory
1 033
281
1 567
786
1 922
434
1 753
925
19.3%
12.5%
1 637
692
1 682
731
1 775
606
0.4%
10.9%
Spec
ialise
d Inv
estig
ation
s98
9 753
1 077
069
1 210
290
1 306
129
9.7%
9.1%
1 373
319
1 451
835
1 545
466
5.8%
9.0%
Tota
l 10
120 0
6011
917 0
5713
693 6
5014
550 9
2112
.9%10
0.0%
15 24
2 695
16 06
2 062
17 16
2 081
5.7%
100.0
%Ch
ange
to 20
13 B
udge
t esti
mate
202 3
8112
1 693
138 6
6827
3 394
Econ
omic
class
ifica
tion
Curre
nt p
aym
ents
9 182
142
10 77
0 960
12 17
8 995
13 92
2 790
14.9%
91.6%
14 69
3 067
15 51
0 084
16 45
9 147
5.7%
96.1%
Comp
ensa
tion o
f emp
loyee
s7 7
33 58
28 8
94 25
29 9
34 01
611
045 7
9812
.6%74
.8%11
719 5
8212
444 3
0513
236 7
106.2
%76
.9%Go
ods a
nd se
rvice
s1 4
48 56
01 8
76 70
82 2
44 97
92 8
76 99
225
.7%16
.8%2 9
73 48
53 0
65 77
93 2
22 43
73.9
%19
.3%Tr
ansf
ers a
nd su
bsid
ies43
704
53 14
854
527
58 23
610
.0%0.4
%61
266
64 08
367
478
5.0%
0.4%
Prov
inces
and m
unici
paliti
es4 7
125 2
706 6
095 6
886.5
% –
7 5
597 9
218 3
4013
.6% –
Ho
useh
olds
38 99
247
878
47 91
852
548
10.5%
0.4%
53 70
756
162
59 13
84.0
%0.4
%Pa
ymen
ts fo
r cap
ital a
sset
s89
4 214
1 092
949
1 460
128
569 8
95-1
3.9%
8.0%
488 3
6248
7 895
635 4
563.7
%3.5
%Ma
chine
ry an
d equ
ipmen
t89
1 285
1 092
560
1 460
072
569 8
95-1
3.8%
8.0%
488 3
6248
7 895
635 4
563.7
%3.5
%To
tal
10 12
0 060
11 91
7 057
13 69
3 650
14 55
0 921
12.9%
100.0
%15
242 6
9516
062 0
6217
162 0
815.7
%10
0.0%
Prop
ortio
n of to
tal pr
ogra
mme e
xpen
di-tur
e to v
ote ex
pend
iture
18.9%
20.6%
21.7%
21.2%
21.0%
21.0%
21.0%
Expenditure Trends
The spending focus over the medium term will continue to be on contributing to the successful prosecution of criminal offences by maintaining and providing accurate criminal records and related information, and funding the forensic laboratories which provide specialised technical analysis and support during criminal investigations.
The significant increase in spending in the Forensic Science Laboratory sub-programme between 2010/11 and 2013/14 was due to the allocation of additional funding for the criminal justice sector revamp programme and the acquisition of specialised technical analysis equipment and related resources, including semi-automated equipment. This was to attain better results on degraded and problematic DNA samples. This also explains the significant growth in expenditure on machinery, equipment and computer services in 2011/12 and 2012/13. The alignment of the department’s IT system with the CJS and the implementation of the 2013 Criminal Law (Forensic Procedures) Amendment Bill will be key features of the criminal justice sector revamp and modernisation programme over the medium term. Consequently, expenditure on computer services will largely account for the expenditure growth in the programme over the same period.
Spending on compensation of employees increases over the seven-year period in order to enhance capacity for the detective services function and to provide for the allocation of additional funding for improved conditions of service and the upgrading of clerical posts. The number of personnel in this programme is expected to increase from 39 654 in 2013/14 to 39 874 in 2016/17 to provide for additional detective capacity.
16 17
Prog
ram
me 4
: Crim
e Int
ellig
ence
Expe
nditu
re E
stim
ates
Subp
rogr
amm
e A
udite
d ou
tcom
e
Adj
uste
d ap
prop
ri-at
ion
Aver
age
grow
thra
te (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)
Medi
um-te
rm ex
pend
iture
es
timat
e
Aver
age
grow
thra
te (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)R
thou
sand
2010
/11
2011
/12
2012
/13
2013
/14
2010
/11 -
2013
/14
2014
/15
2015
/16
2016
/17
2013
/14 -
2016
/17
Crim
e Inte
lligen
ce O
pera
tions
819 9
1694
4 280
1 016
166
1 157
600
12.2%
40.1%
1 214
622
1 287
241
1 372
953
5.9%
42.2%
Intell
igenc
e and
Infor
matio
n Ma
nage
ment
1 295
776
1 451
311
1 553
921
1 578
008
6.8%
59.9%
1 666
171
1 761
755
1 880
512
6.0%
57.8%
Tota
l 2 1
15 69
22 3
95 59
12 5
70 08
72 7
35 60
88.9
%10
0.0%
2 880
793
3 048
996
3 253
465
5.9%
100.0
%Ch
ange
to 20
13 B
udge
t est
imat
e20
273
9 473
14 65
531
304
Econ
omic
class
ifica
tion
Curre
nt p
aym
ents
2 073
452
2 352
653
2 524
268
2 681
190
8.9%
98.1%
2 833
319
3 002
406
3 189
405
6.0%
98.2%
Comp
ensa
tion o
f emp
loyee
s1 8
48 23
02 1
19 33
92 2
87 27
42 4
32 86
79.6
%88
.5%2 5
71 65
32 7
28 82
52 9
01 43
16.0
%89
.2%Go
ods a
nd se
rvice
s22
5 222
233 3
1423
6 994
248 3
233.3
%9.6
%26
1 666
273 5
8128
7 974
5.1%
9.0%
Tran
sfer
s and
subs
idies
12 60
416
379
15 04
08 6
43-11
.8%0.5
%9 8
3210
406
11 06
48.6
%0.3
%Pr
ovinc
es an
d mun
icipa
lities
693
767
781
755
2.9%
–
850
892
941
7.6%
–
Hous
ehold
s11
911
15 61
214
259
7 888
-12.8
%0.5
%8 9
829 5
1410
123
8.7%
0.3%
Paym
ents
for c
apita
l ass
ets
29 63
626
559
30 77
945
775
15.6%
1.4%
37 64
236
184
52 99
65.0
%1.4
%Ma
chine
ry an
d equ
ipmen
t29
636
26 55
930
779
45 77
515
.6%1.4
%37
642
36 18
452
996
5.0%
1.4%
Tota
l 2 1
15 69
22 3
95 59
12 5
70 08
72 7
35 60
88.9
%10
0.0%
2 880
793
3 048
996
3 253
465
5.9%
100.0
%Pr
opor
tion o
f total
prog
ramm
e exp
endi-
ture t
o vote
expe
nditu
re4.0
%4.1
%4.1
%4.0
%4.0
%4.0
%4.0
%
Expenditure Trends
The spending focus over the medium term will be on maintaining overall personnel capacity and aligning functions within the organisational structure of the crime intelligence division, which is currently under review.
Due to the labour intensive nature of crime intelligence functions, the bulk of this programme’s budget over the seven-year period is spent on compensation of employees, mainly in the Intelligence and Information Management sub-programme. The increase in expenditure on compensation of employees between 2010/11 and 2013/14 was thus mainly due to growing personnel numbers in the crime intelligence division. The expected increase in expenditure on this item over the medium term is to provide for improved conditions of service. The number of filled posts decreased from 8 928 in 2012/13 to 8 681 in 2013/14 and is projected to remain at this level over the medium term. This is in line with the department’s strategy to use unspent funds from vacant posts to implement grade progression for qualifying officials employed in terms of the South African Police Service Act (1995). There were 161 vacant posts as at the end of November 2013.
18 19
Prog
ram
me 5
: Pro
tect
ion
and
Secu
rity S
ervic
es
Expe
nditu
re E
stim
ates
Subp
rogr
amm
e
Aud
ited
outc
ome
Adj
uste
d ap
prop
ri-at
ion
Aver
age
grow
thra
te (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)
Medi
um-te
rm ex
pend
iture
es
timat
e Av
erag
egr
owth
rate (%)
Expe
nditu
re/
tota
l:Av
erag
e(%
)
R th
ousa
nd 20
10/11
20
11/12
20
12/13
20
13/14
20
10/11
- 20
13/14
20
14/15
20
15/16
20
16/17
20
13/14
- 20
16/17
VI
P Pr
otecti
on S
ervic
es53
0 626
663 3
7374
8 163
775 7
1413
.5%38
.8%81
6 422
863 4
1492
2 904
6.0%
39.4%
Stati
c and
Mob
ile S
ecur
ity73
3 150
760 5
9378
4 872
894 5
306.9
%45
.3%94
3 130
998 7
261 0
65 86
46.0
%45
.6%Go
vern
ment
Secu
rity R
egula
tor63
403
82 11
489
521
91 54
813
.0%4.7
%96
849
102 3
9210
8 767
5.9%
4.7%
Oper
ation
al Su
ppor
t22
1 258
182 5
6617
2 926
203 1
35-2
.8%11
.1%21
4 499
226 4
1324
1 411
5.9%
10.3%
Tota
l 1 5
48 43
71 6
88 64
61 7
95 48
21 9
64 92
78.3
%10
0.0%
2 070
900
2 190
945
2 338
946
6.0%
100.0
%Ch
ange
to 20
13 B
udge
t esti
mate
–
(8 13
8.0)
(6 55
3.0)
5 217
Econ
omic
class
ifica
tion
Curre
nt p
aym
ents
1 530
556
1 622
136
1 749
795
1 922
726
7.9%
97.5%
2 034
500
2 155
351
2 289
890
6.0%
98.1%
Comp
ensa
tion o
f emp
loyee
s1 3
86 43
41 4
65 59
51 5
80 56
51 7
65 92
78.4
%88
.6%1 8
67 75
11 9
80 75
32 1
06 04
06.0
%90
.1%Go
ods a
nd se
rvice
s14
4 122
156 5
4116
9 230
156 7
992.9
%9.0
%16
6 749
174 5
9818
3 850
5.4%
8.0%
Tran
sfer
s and
subs
idies
2 243
2 634
2 520
4 303
24.3%
0.2%
4 516
4 724
4 975
5.0%
0.2%
Prov
inces
and m
unici
paliti
es58
249
360
655
3-1
.7% –
68
070
974
410
.4% –
Ho
useh
olds
1 661
2 141
1 914
3 750
31.2%
0.1%
3 836
4 015
4 231
4.1%
0.2%
Paym
ents
for c
apita
l ass
ets
15 63
863
876
43 16
737
898
34.3%
2.3%
31 88
430
870
44 08
15.2
%1.7
%Ma
chine
ry an
d equ
ipmen
t15
503
63 71
143
167
37 89
834
.7%2.3
%31
884
30 87
044
081
5.2%
1.7%
Tota
l 1 5
48 43
71 6
88 64
61 7
95 48
21 9
64 92
78.3
%10
0.0%
2 070
900
2 190
945
2 338
946
6.0%
100.0
%Pr
opor
tion o
f total
prog
ramm
e exp
endi-
ture t
o vote
expe
nditu
re2.9
%2.9
%2.8
%2.9
%2.9
%2.9
%2.9
%
Expenditure Trends
The spending focus over the medium term will be on maintaining sufficient capacity to provide protection and security services to identified individuals and buildings. Due to the labour intensive nature of security and protection services, the bulk of spending in this programme goes towards compensation of employees, mainly in the Static and Mobile Security and VIP Protection Services subprogrammes. The allocations over the medium term will allow the department to increase the capacity of the presidential protection services. The significant increase in expenditure in the Government Security Regulator sub-programme between 2010/11 and 2013/14 is due to the appointment of 58 additional staff to evaluate national key points and strategic installations in compliance with the National Key Points Act (1980). This also explains the anticipated increases in spending on travel and subsistence over the medium term. Using funds allocated in this sub-programme over the medium term, the department will maintain the percentage of national key points evaluated in compliance with the National Key Points Act (1980) at 100 per cent.
Expenditure on machinery and equipment grew significantly between 2010/11 and 2013/14, mainly as a result of the upgrading of the department’s vehicle fleet. This is also the reason for the expected increase in spending on machinery and equipment over the medium term.
20 21
PART
B: P
ROGR
AMME
AND
SUB
-PRO
GRAM
ME P
LANS
4.
Prog
ram
me 1
: Adm
inist
ratio
n
4.1
Purp
ose
Deve
lop po
licy a
nd m
anag
e the
depa
rtmen
t, inc
luding
admi
nistra
tive s
uppo
rt.
4.2.
Stra
tegi
c Obj
ectiv
e: A
nnua
l Tar
gets
and
Perfo
rman
ce In
dica
tors
for 2
014/1
5St
rate
gic O
bjec
tive:
To re
gulat
e the
ove
rall m
anag
emen
t of t
he D
epar
tmen
t and
pro
vide c
entra
lised
supp
ort s
ervic
esSt
rate
gic P
riorit
yPe
rform
ance
Indi
cato
rAu
dite
d/Ac
tual
Perfo
rman
ceEs
timat
ed
Perfo
rman
ce
2013
/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Estab
lishin
g an
adeq
uate
Huma
n Re
sour
ce ca
pabil
ity
Perce
ntage
of pe
rsonn
elin
terms
of th
e app
rove
des
tablis
hmen
t
99,3%
(193
892)
in te
rms o
f the
appr
oved
estab
lishm
ent
100.7
1%
(199
345)
in te
rms
of the
appr
oved
es
tablis
hmen
t
99.46
% (1
97 94
6) in
ter
ms of
the a
ppro
ved
estab
lishm
ent
Maint
ain a
minim
um
workf
orce
of 98
%in
terms
of th
e ap
prov
edes
tablis
hmen
t
Maint
ain a
minim
um
workf
orce
of 98
%in
terms
of th
e ap
prov
edes
tablis
hmen
t (198
010)
Maint
ain a
minim
um
workf
orce
of 98
%in
terms
of th
e ap
prov
edes
tablis
hmen
t(1
98 04
2)
Maint
ain a
minim
um
workf
orce
of 98
%in
terms
of th
e app
rove
des
tablis
hmen
t(1
98 06
2)
Perce
ntage
of se
rvice
term
inatio
ns fin
alise
d wi
thin 6
0 wor
king d
ays
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
90%
95%
100%
Aver
age t
ime t
aken
to fil
l vac
ant fu
nded
po
stsNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torW
ithin
3 mon
ths af
ter
beco
ming
vaca
ntW
ithin
3 mon
ths af
ter
beco
ming
vaca
ntW
ithin
3 mon
ths af
ter
beco
ming
vaca
ntInv
estin
g in H
uman
Ca
pital
Deve
lopme
nt
Perce
ntage
of le
arne
rsde
clare
d com
peten
t upo
nco
mplet
ion of
their
train
ingin
terms
of th
e Tra
ining
Prov
ision
ing P
lan (T
PP)1
90,2%
(178
870 t
raine
d 16
1 350
comp
etent
90.2%
(200
657 t
raine
d 18
0 900
comp
etent
90%
(1
44 29
8 tra
ined
129 3
87 co
mpete
nt
92%
of le
arne
rsde
clare
d com
peten
t 95
% of
lear
ners
decla
red c
ompe
tent
98%
of le
arne
rsde
clare
d com
peten
t 98
% of
lear
ners
decla
red c
ompe
tent
Perce
ntage
of le
arne
rs de
clare
d com
peten
t up
on co
mplet
ion of
lear
nersh
ip an
d ar
tisan
ship
traini
ng an
d othe
r tra
ining
in lin
e wi
th SA
SSET
A Sk
ills P
lan in
term
s of th
e dis
cretio
nary
gran
ts
New
indica
tor78
.3% (3
0379
% of
lear
ners
decla
red c
ompe
tent
80%
of le
arne
rs de
clare
d com
peten
t85
% of
lear
ners
decla
red c
ompe
tent
90%
of le
arne
rs de
clare
d com
peten
t95
% of
lear
ners
decla
red c
ompe
tent
------
------
------
------
------
--1 In
clude
d in
the T
PP a
re th
e fo
llowi
ng co
urse
s as h
ighlig
hted
in th
e ND
P an
d M
TSF
2014
-201
9: F
oren
sic S
cienc
es, C
rime
Inve
stiga
tions
, cou
rses
relat
ed to
crim
es a
gains
t wom
en a
nd ch
ildre
n an
d cy
ber c
rime.
Stra
tegi
c Obj
ectiv
e: To
regu
late t
he o
vera
ll man
agem
ent o
f the
Dep
artm
ent a
nd p
rovid
e cen
tralis
ed su
ppor
t ser
vices
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Inves
ting i
n Hum
an
Capit
al De
velop
ment
Perce
ntage
of le
arne
rs de
clare
d com
peten
t up
on co
mplet
ion of
K53
drive
r tra
ining
84.3%
(3 13
9 tra
ined
2 646
comp
etent)
86.8%
(3 17
5 tra
ined
2 755
comp
etent)
92%
of
(1 06
0 tra
ined
973 c
ompe
tent)
90%
of le
arne
rsde
clare
d com
peten
t92
% of
lear
ners
decla
red c
ompe
tent
94%
of le
arne
rsde
clare
d com
peten
t96
% of
lear
ners
decla
red c
ompe
tent
Perce
ntage
of
bursa
ries
offer
ed
Polic
ing re
lated
quali
ficati
ons
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
66%
(524
) of b
ursa
ries
offer
ed70
% of
bursa
ries
offer
ed70
% of
bursa
ries
offer
edMa
intain
70%
of
bursa
ries o
ffere
dMa
intain
70%
of
bursa
ries o
ffere
d
Scar
ce sk
ills ar
eas:
• Fo
rens
ic Sc
ience
dis
ciplin
es
SCM
expe
rt se
rvice
s (ci
vil, m
echa
nical
and
electr
ical e
ngine
ers,
arch
itects
and q
uanti
ty su
rveyo
rs)
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
7% (5
7)30
% of
bursa
ries
of fer
ed30
% of
bursa
ries
offer
edMa
intain
30%
of
bursa
ries o
ffere
dMa
intain
30%
of
bursa
ries o
ffere
d
Numb
er of
inter
nship
s und
ertak
enNe
w pe
rform
ance
ind
icator
235
230 i
ntern
s plac
ed10
% in
creas
e on t
he
place
ment
of int
erns
10%
incre
ase o
n the
pla
ceme
nt of
inter
ns10
% in
creas
e on t
he
place
ment
of int
erns
10%
incre
ase o
n the
pla
ceme
nt of
inter
ns
An ef
fectiv
e Di
scipl
ine a
nd
Integ
rity M
anag
emen
t Ca
pabil
ity
Perce
ntage
of di
scipl
inary
case
s fina
lized
wi
thin t
he
stipu
lated
timefr
ame
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
80%
case
s fina
lized
wi
thin 9
0 day
s90
% ca
ses fi
naliz
ed
withi
n 90 d
ays
100%
case
s fina
lized
wi
thin 9
0 day
s
Perce
ntage
of re
porte
d inc
idenc
es of
co
rrupti
on by
mem
bers
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
A mi
nimum
of 90
%95
%Ma
intain
95%
Impr
oving
the h
ealth
an
d well
ness
profi
le of
the or
ganis
ation
Perce
ntage
of em
ploye
es re
ache
d dur
ing
proa
ctive
EH
W pr
ogra
mmes
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
80%
95%
80%
Perce
ntage
of em
ploye
es re
ache
d in
relat
ion to
EHW
relat
ed re
ques
ts re
ceive
dNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
tor10
0% re
ache
d80
%10
0% re
ache
d
Perce
ntage
of op
erati
onal
emplo
yees
de
brief
ed su
bseq
uent
to a c
rime s
cene
and
oper
ation
s2
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
100%
debr
iefing
s held
100%
debr
iefing
s held
100%
debr
iefing
s held
Aver
age a
ccep
table
rate
of un
sche
duled
ab
senc
e (sic
k lea
ve)
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
A ma
ximum
of 7,
25%
A ma
ximum
of 5,
75%
A ma
ximum
of 4,
25%
------
------
------
------
------
--2 Th
is re
lates
to d
efine
d inc
idenc
es o
f a tr
aum
atic
natu
re th
at m
embe
rs a
ttend
to.
22 23
Stra
tegi
c Obj
ectiv
e: To
regu
late t
he o
vera
ll man
agem
ent o
f the
Dep
artm
ent a
nd p
rovid
e cen
tralis
ed su
ppor
t ser
vices
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Impr
oving
the h
ealth
an
d well
ness
profi
le of
the or
ganis
ation
Numb
er of
days
take
n to c
aptur
e lea
ve
(sche
duled
or un
sche
duled
)Ne
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torW
ithin
14 da
ysW
ithin
14 da
ysW
ithin
14 da
ys
Perce
ntage
of em
ploye
es w
ho ta
ke 10
days
co
mpuls
ory l
eave
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
A mi
nimum
of 60
%A
minim
um of
65%
A mi
nimum
of 65
%
A pr
oper
ly re
gulat
ed
and e
ffecti
ve
orga
nisati
onal
desig
n an
d dev
elopm
ent
capa
bility
% co
mplia
nce t
o the
revis
ed O
D Di
recti
ve of
the D
PSA
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
100%
100%
100%
Impr
ovem
ent o
f re
quisi
te re
sour
ces t
o su
stain
quali
ty se
rvice
de
liver
y on s
trateg
ic pr
ioritie
s
Ratio
of pe
rsonn
el to
vehic
les3.9
3:13.9
6:1Ma
intain
the r
atio o
f 3.8
3:1 pe
rsonn
el to
vehic
les
Maint
ain th
e rati
o of
4.51:1
perso
nnel
to ve
hicles
Maint
ain th
e rati
o of
4.51:1
perso
nnel
to ve
hicles
Maint
ain th
e rati
o of
4.51:1
perso
nnel
to ve
hicles
Maint
ain th
e rati
o of
4.51:1
perso
nnel
to ve
hicles
Perce
ntage
of fir
earm
s and
bulle
t-res
istan
t ve
sts di
stribu
ted10
5% bu
llet-r
esist
ant
vests
distr
ibuted
100%
firea
rms
distrib
uted a
nd 10
0%
bulle
t-res
istan
t ves
ts dis
tribute
d
12.8%
firea
rms
distrib
uted a
nd 11
3.4%
bu
llet-r
esist
ant v
ests
distrib
uted
100%
firea
rms a
nd
bulle
t-res
istan
t ves
ts pla
nned
for p
rocu
red
and d
istrib
uted
100%
firea
rms a
nd
bulle
t-res
istan
t ves
ts pla
nned
for p
rocu
red
and d
istrib
uted
100%
firea
rms a
nd
bulle
t-res
istan
t ves
ts pla
nned
for p
rocu
red
and d
istrib
uted
100%
firea
rms a
nd
bulle
t-res
istan
t ves
ts pla
nned
for p
rocu
red
and d
istrib
uted
Perce
ntage
of of
ficial
SAP
S fire
arms
dot
peen
mar
ked
New
Indica
tor88
%23
6 842
93%
245 4
0197
%25
3 004
100%
100%
100%
Infra
struc
ture
deve
lopme
nt an
d pu
blic a
cces
s to
polic
ing se
rvice
s
Perce
ntage
of bu
dgete
d plan
ned
polic
e fac
ility p
rojec
ts co
mplet
ed as
per
Infra
struc
ture a
nd C
apita
l Ass
ets P
lan
(Cap
ital w
orks
, leas
es an
d main
tenan
ce
57,58
% of
polic
e fac
ility
proje
cts co
mplet
ed:
New
facilit
ies (N
) = 4
Newl
y re-
estab
lishe
d fac
ilities
(N
RE) =
6Re
-esta
blish
ed
facilit
ies (R
E) =
3Re
paire
d and
up
grad
ed fa
cilitie
s (R
&U) =
6
Total
= 19
72.7%
poli
ce fa
cility
pr
ojects
comp
leted
:N
= 6
NRE
= 4
RE =
3R&
U =
3
Total
= 16
37.5%
ove
rall
comp
letion
(3 of
the 8
pr
ojects
are o
n tar
get)
100%
comp
leted
(in
acco
rdan
ce w
ith
plann
ed pr
oject
miles
tones
)
100%
comp
leted
(in
acco
rdan
ce w
ith
plann
ed pr
oject
miles
tones
)
100%
comp
leted
(in
acco
rdan
ce w
ith
plann
ed pr
oject
miles
tones
)
100%
comp
leted
(in
acco
rdan
ce w
ith
plann
ed pr
oject
miles
tones
)
Stra
tegi
c Obj
ectiv
e: To
regu
late t
he o
vera
ll man
agem
ent o
f the
Dep
artm
ent a
nd p
rovid
e cen
tralis
ed su
ppor
t ser
vices
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Infra
struc
ture
deve
lopme
nt an
d pu
blic a
cces
s to
polic
ing se
rvice
s
Perce
ntage
of th
e tota
l dev
olved
facil
ities
proje
cts bu
dget
spen
t by e
nd of
the fi
nanc
ial
year
105,7
%71
,5%-
100%
expe
nditu
re
on de
volve
d fac
ilities
pr
ojects
100%
expe
nditu
re
on de
volve
d fac
ilities
pr
ojects
100%
expe
nditu
re
on de
volve
d fac
ilities
pr
ojects
100%
expe
nditu
re
on de
volve
d fac
ilities
pr
ojects
Perce
ntage
varia
tion f
rom
appr
oved
inf
rastr
uctur
e pro
ject b
udge
tNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
tor-
20%
varia
nce a
ppeti
te20
% va
rianc
e app
etite
20%
varia
nce a
ppeti
te20
% va
rianc
e app
etite
Perce
ntage
comp
lianc
e with
appr
oved
Inf
rastr
uctur
e Pro
gram
me P
rioriti
esNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
tor10
0%10
0%10
0%
Enha
ncing
Infor
matio
n Sy
stems
and
Infor
matio
n and
Co
mmun
icatio
n Te
chno
logy
(IS/IC
T) to
supp
ort th
e bu
sines
s obje
ctive
s of
the S
APS
Perce
ntage
of w
eighte
d pro
ject m
ilesto
nes
deliv
ered
acco
rding
to th
e fun
ded I
JS P
lanNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
95%
95%
95%
95%
Perce
ntage
of w
eighte
d pro
ject m
ilesto
nes
deliv
ered
acco
rding
to th
e fun
ded C
JS P
lanNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
95%
95%
95%
95%
Enha
ncing
Infor
matio
n Sy
stems
and
Infor
matio
n and
Co
mmun
icatio
n Te
chno
logy
(IS/IC
T) to
supp
ort th
e bu
sines
s obje
ctive
s of
the S
APS
Perce
ntage
of w
eighte
d pro
ject m
ilesto
nes
deliv
ered
acco
rding
to th
e fun
ded T
MS
oper
ation
al pla
n
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
tor95
%95
%95
%95
%
Perce
ntage
of al
locate
d bud
get s
pent
on
appr
oved
IS/IC
T pr
oject
New
perfo
rman
ce
indica
torNe
w pe
rform
ance
ind
icator
New
perfo
rman
ce
indica
tor95
-98%
98%
100%
100%
Finan
cial M
anag
emen
t Ca
pabil
ityPe
rcenta
ge co
mpen
satio
n exp
endit
ure
versu
s ope
ratio
nal e
xpen
ditur
e71
/29%
73/27
%Ma
intain
the
expe
nditu
re ra
tio of
no
t mor
e tha
n 74/2
6%
for co
mpen
satio
n/op
erati
onal
expe
nditu
re
Maint
ain th
e ex
pend
iture
ratio
of
not m
ore t
han 7
4/26%
for
comp
ensa
tion/
oper
ation
al ex
pend
iture
Maint
ain th
e ex
pend
iture
ratio
of
not m
ore t
han 7
5/25%
for
comp
ensa
tion/
oper
ation
al ex
pend
iture
Maint
ain th
e ex
pend
iture
ratio
of
not m
ore t
han 7
5/25%
for
comp
ensa
tion/
oper
ation
al ex
pend
iture
Maint
ain th
e ex
pend
iture
ratio
of
not m
ore t
han 7
5/25%
for
comp
ensa
tion/
oper
ation
al ex
pend
iture
Perce
ntage
of le
gitim
ate in
voice
s paid
with
in 30
days
New
indica
torNe
w ind
icator
New
indica
torNe
w ind
icator
97%
98%
99%
24 25
Stra
tegi
c Obj
ectiv
e: To
regu
late t
he o
vera
ll man
agem
ent o
f the
Dep
artm
ent a
nd p
rovid
e cen
tralis
ed su
ppor
t ser
vices
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Comp
lianc
e with
po
licy a
nd le
gislat
ive
impe
rativ
es
Perce
ntage
redu
ction
in ne
w inc
idents
lea
ding t
o civi
l clai
ms lo
dged
again
st the
SA
PS
8 027
8 708
8 392
-Re
duce
d by 3
.4%Re
duce
d by 3
.4%Re
duce
d by 3
.4%
Perce
ntage
of dr
afted
legis
lation
and
relat
ed re
gulat
ions s
ubjec
t to pa
rliame
ntary
prog
ramm
e
New
indica
torNe
w ind
icator
New
indica
torNe
w ind
icator
100%
100%
100%
Perce
ntage
of le
gally
vette
d con
tracts
and
agre
emen
ts in
relat
ion to
the n
umbe
r of
requ
ests
rece
ived
New
indica
torNe
w ind
icator
New
indica
torNe
w ind
icator
100%
100%
100%
Comp
lianc
e and
As
sura
nce P
rovis
ioning
Numb
er of
servi
ce de
liver
y ins
pecti
ons
cond
ucted
at st
ation
and c
luster
leve
l55
31 3
68 fu
ll and
/or
focus
ed in
spec
tions
923 i
nspe
ction
s co
nduc
ted79
0 ins
pecti
ons
cond
ucted
790 i
nspe
ction
s co
nduc
ted79
0 ins
pecti
ons
cond
ucted
790 i
nspe
ction
s co
nduc
ted
Perce
ntage
of re
comm
enda
tions
of th
e Ind
epen
dent
Polic
e Inv
estig
ative
Dire
ctora
te (IP
ID) im
pleme
nted
New
Indica
torNe
w Ind
icator
New
Indica
tor80
%90
%10
0%10
0%
Comp
lianc
e and
As
sura
nce P
rovis
ioning
Numb
er of
natio
nal s
afety
audit
s con
ducte
dNe
w Ind
icator
New
Indica
torNe
w Ind
icator
New
Indica
torCo
nduc
t 1 sa
fety a
udit3
--
Numb
er of
repe
at au
dit fin
dings
from
exter
nal
assu
ranc
e pro
vider
s2
12
-2 r
epea
t aud
it find
ings
Zero
appe
titeZe
ro ap
petite
Perce
ntage
comp
letion
of au
dits o
n the
ap
prov
ed in
terna
l aud
it plan
New
Indica
torNe
w Ind
icator
New
Indica
torNe
w Ind
icator
100%
100%
100%
Servi
ce en
d-us
er
satis
factio
n%
impr
ovem
ent o
f use
r sati
sfacti
on le
vels
New
Indica
torNe
w Ind
icator
New
Indica
torNe
w Ind
icator
A mi
nimum
of 60
%2%
impr
ovem
ent
2% im
prov
emen
t
4.3.
Quar
terly
Targ
ets f
or 20
14/15
Prog
ramm
e 1
perfo
rman
ce in
dicato
r tar
gets
will b
e me
asur
ed o
n an
ann
ual b
asis
as th
ey d
o no
t hav
e qu
arter
ly tar
gets.
How
ever,
per
forma
nce
on a
ll are
as w
ill be
repo
rted
upon
on
a qu
arter
ly ba
sis (in
-year
repo
rting)
.
------
------
------
------
------
-- 3
Safe
ty au
dits w
ill be
cond
ucte
d on
ce d
uring
the
MTS
F pe
riod
to a
ssist
plan
ning
and
retro
spec
tive
baro
met
er te
sting
.
5.
Prog
ram
me 2
: Visi
ble P
olici
ng
5.1
Purp
ose
Enab
le po
lice s
tation
s to i
nstitu
te an
d pre
serve
safet
y and
secu
rity, a
nd pr
ovide
spec
ialise
d inte
rventi
ons a
nd th
e poli
cing o
f Sou
th Af
rica’s
bord
ers.
5.2.
Stra
tegi
c Obj
ectiv
e Ann
ual T
arge
ts an
d Pe
rform
ance
Indi
cato
rs fo
r 201
4/15
Stra
tegi
c Obj
ectiv
e: To
disc
oura
ge al
l crim
es b
y pro
vidin
g a p
roac
tive a
nd re
spon
sive p
olici
ng se
rvice
that
will
redu
ce th
e lev
els o
f prio
rity c
rimes
Sub-
prog
ram
me:
Crim
e Pre
vent
ion
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Enha
ncing
Visi
ble
Polic
ingNu
mber
of r
epor
ted se
rious
crim
es 4
1 839
645
1 825
548
1 833
775
Redu
ced b
y 2%
to
1 753
256
Redu
ced b
y 2%
to
1 718
191
Redu
ced b
y 2%
to
1 683
827
Redu
ced b
y 2%
to
1 650
150
Numb
er of
repo
rted c
rimes
again
st w
omen
19
1 842
180 5
3717
5 880
Redu
ce on
aver
age b
y 5,5
% to
166 2
06Re
duce
by 2%
to
162 8
82Re
duce
by 2%
to
159 6
25Re
duce
by 2%
to
156 4
32Nu
mber
of re
porte
d crim
es ag
ainst
child
ren
54 22
550
688
49 55
0Re
duce
on av
erag
e by
5,5%
to 46
825
Redu
ce by
2% to
45
888
Redu
ce by
2% to
44
970
Redu
ce by
2%
to 44
071
Numb
er of
repo
rted c
rimes
for u
nlawf
ul po
sses
sion o
f and
deali
ng in
drug
s15
0 673
176 3
0720
6 825
Incre
ase b
y 13%
to
233 7
12Inc
reas
e by 1
3% to
26
4 094
Incre
ase b
y 13%
to
298 4
27Inc
reas
e by 1
3% to
33
7 222
------
------
------
------
------
--4 Se
rious
crim
e inc
ludes
cont
act c
rime,
cont
act-r
elate
d cr
ime,
pro
perty
-relat
ed cr
ime
and
othe
r ser
ious c
rime
and
exclu
des c
rime
dete
cted
as a
resu
lt of p
olice
acti
on.
26 27
Stra
tegi
c Obj
ectiv
e: To
disc
oura
ge al
l crim
es b
y pro
vidin
g a p
roac
tive a
nd re
spon
sive p
olici
ng se
rvice
that
will
redu
ce th
e lev
els o
f prio
rity c
rimes
Sub-
prog
ram
me:
Crim
e Pre
vent
ion
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Enha
ncing
Visi
ble
Polic
ingNu
mber
of st
olen/l
ost fi
rear
ms
reco
vere
d in r
elatio
n to t
he nu
mber
of
firear
ms re
porte
d stol
en/lo
st, in
cludin
g sta
te-ow
ned fi
rear
ms
83,7%
(7 88
8 fro
m a
total
of 9 4
27 re
porte
d)96
% (8
744 f
rom
a tota
l of
9 105
repo
rted)
115,3
% (1
2 592
from
a tot
al of
10 91
8 rep
orted
)Re
cove
r a m
inimu
m of
84,3%
Reco
ver a
mini
mum
of 84
,3%Re
cove
r a m
inimu
m of
84,3%
Reco
ver a
mini
mum
of84
,3%
Numb
er of
stole
n/rob
bed v
ehicl
es
reco
vere
d in r
elatio
n to t
he nu
mber
of
vehic
les re
porte
d stol
en/ro
bbed
46,3%
(33 6
38 fr
om a
total
of 72
707 r
epor
ted)
45,7%
30 43
7 fro
m a
total
of 66
572 r
epor
ted)
45%
(30 1
32 fr
om a
total
of 67
020 r
epor
ted)
Reco
ver a
mini
mum
of 46
% re
porte
d stol
en/
robb
ed ve
hicles
Reco
ver a
mini
mum
of 46
% re
porte
d stol
en/
robb
ed ve
hicles
Reco
ver a
mini
mum
of 46
% re
porte
d stol
en/
robb
ed ve
hicles
Reco
ver a
mini
mum
of 46
% re
porte
d stol
en/
robb
ed ve
hicles
Perce
ntage
of es
cape
es fr
om po
lice
custo
dy ve
rsus a
rreste
d and
char
ged
0,033
%(6
69 fr
om a
total
of 19
99 48
8)
0,053
%(1
079 f
rom
a tota
l of
2 018
708)
0,051
%(9
88 fr
om a
total
of
1 914
063)
Not e
xcee
ding 0
,050%
Not e
xcee
ding 0
,048%
Not e
xcee
ding 0
,046%
Not e
xcee
ding 0
,044%
Quali
ty Se
rvice
De
liver
y and
Re
spon
siven
ess
Perce
ntage
of ap
plica
tions
for fi
rear
m lic
ense
s, pe
rmits
, auth
orisa
tions
, co
mpete
ncy c
ertifi
cates
and r
enew
als
finali
sed
New
indica
tor fr
om
2011
/1299
964 a
pplic
ation
s fin
alise
d with
in 90
ca
lenda
r day
s
127,4
%(2
92 29
0 fro
m a t
otal o
f 22
9 463
) app
licati
ons
finali
sed
90%
of ap
plica
tions
fin
alise
d90
% of
appli
catio
ns
finali
sed
90%
of ap
plica
tions
fin
alise
d 90
% of
appli
catio
ns
finali
sed
Aver
age n
ation
al po
lice r
eacti
on
time t
o Alph
a, Br
avo a
nd C
harlie
co
mplai
nts
Alph
a com
plaint
s re
actio
n tim
e red
uced
to
21:43
minu
tes on
av
erag
e
Alph
a com
plaint
s re
actio
n tim
e red
uced
to
19:06
minu
tes on
av
erag
e
Alph
a com
plaint
s re
actio
n tim
e main
taine
d at
18:46
minu
tes on
av
erag
e
Alph
a com
plaint
s re
actio
n tim
e main
taine
d at
19:05
minu
tes on
av
erag
e
Alph
a com
plaint
s re
actio
n tim
e main
taine
d at
19:05
minu
tes on
av
erag
e
Alph
a com
plaint
s re
actio
n tim
e main
taine
d at
19:05
minu
tes on
av
erag
e
Alph
a com
plaint
s re
actio
n tim
e main
taine
d at
19:05
minu
tes on
av
erag
eBr
avo c
ompla
ints
reac
tion t
ime r
educ
ed
to 28
:58
Minu
tes on
aver
age
Brav
o com
plaint
s re
actio
n tim
e red
uced
to
24:05
minu
tes on
av
erag
e
Brav
o com
plaint
s re
actio
n tim
e ma
intain
ed at
22:28
mi
nutes
on av
erag
e
Brav
o com
plaint
s re
actio
n tim
e main
taine
d at
24:33
minu
tes on
av
erag
e
Brav
o com
plaint
s re
actio
n tim
e main
taine
d at
24:33
minu
tes on
av
erag
e
Brav
o com
plaint
s re
actio
n tim
e main
taine
d at
24:33
minu
tes on
av
erag
e
Brav
o com
plaint
s re
actio
n tim
e main
taine
d at
24:33
minu
tes on
av
erag
eCh
arlie
comp
laints
re
actio
n tim
e red
uced
to
25:48
minu
tes on
av
erag
e
Char
lie co
mplai
nts
reac
tion t
ime r
educ
ed
to 21
:27 m
inutes
on
aver
age
Char
lie co
mplai
nts
reac
tion t
ime m
aintai
ned
at 20
:46 m
inutes
on
aver
age
Char
lie co
mplai
nts
reac
tion t
ime m
aintai
ned
at 21
:45 m
inutes
on
aver
age
Char
lie co
mplai
nts
reac
tion t
ime m
aintai
ned
at 21
:45 m
inutes
on
aver
age
Char
lie co
mplai
nts
reac
tion t
ime m
aintai
ned
at 21
:45 m
inutes
on
aver
age
Char
lie co
mplai
nts
reac
tion t
ime m
aintai
ned
at 21
:45 m
inutes
on
aver
age
Stra
tegi
c Obj
ectiv
e: To
disc
oura
ge al
l crim
es b
y pro
vidin
g a p
roac
tive a
nd re
spon
sive p
olici
ng se
rvice
that
will
redu
ce th
e lev
els o
f prio
rity c
rimes
Sub-
prog
ram
me:
Crim
e Pre
vent
ion
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Quali
ty Se
rvice
De
liver
y and
Re
spon
siven
ess
Perce
ntage
of p
olice
stati
ons
rend
ering
a vic
tim fr
iendly
servi
ce
to vic
tims o
f rap
e, se
xual
offen
ces,
dome
stic v
iolen
ce an
d abu
se ba
sed
on th
e set
criter
ia
80,3%
(900
polic
e stat
ions/
servi
ces p
oints
• 79
9 poli
ce st
ation
s•
20 sa
tellite
polic
e sta
tions
• 22
conta
ct po
ints
• 29
railw
ay po
lice
statio
ns an
d mob
ile
units
• 3 a
irpor
t poli
ce
statio
ns•
27 F
CS un
its)
82,3%
(925
polic
e stat
ions/
servi
ces p
oints
• 81
4 poli
ce st
ation
s•
38 sa
tellite
polic
e sta
tions
• 26
conta
ct po
ints
• 14
railw
ay po
lice
statio
ns an
d mob
ile
units
• 3 a
irpor
t poli
ce
statio
ns•
30 F
CS un
its)
81,2%
(919
polic
e stat
ions/
servi
ces p
oints)
• 80
3 poli
ce st
ation
s•
40 sa
tellite
polic
e sta
tions
• 28
conta
ct po
ints
• 14
railw
ay po
lice
statio
ns an
d mob
ile
units
• 4 a
irpor
t poli
ce
statio
ns•
30 F
CS un
its
100%
(all p
olice
stati
ons)5
100%
(all p
olice
sta
tions
)10
0% (a
ll poli
ce
statio
ns)
100%
(all p
olice
sta
tions
)
Enha
ncing
Visi
ble
Polic
ingQu
antity
of ill
icit d
rugs
confi
scate
d as
a res
ult of
polic
e acti
ons
105 7
16,38
9kg
cann
abis,
28
2 880
man
drax
tab
lets,
73,95
2kg
coca
ine an
d 163
,928k
g cry
stal m
eth (T
ik-Tik
200 9
94,40
9kg
cann
abis,
12
7 680
man
drax
tab
lets,
44,57
1kg
coca
ine an
d 107
,418k
g cry
stal m
eth (T
ik-Tik
)
196 1
81,20
7kg
cann
abis,
108 7
52 m
andr
ax
tablet
s,14
5,560
kg co
caine
,34
7,860
kg cr
ystal
meth
(T
ik-Tik
)
Incre
ase b
y 3%
to :
98 07
0kg c
anna
bis, 3
09
110 m
andr
ax ta
blets,
79
kg co
caine
, 178
kg
crysta
l meth
(Tik-
Tik)
Incre
ase b
y 3%
to :
101 0
12kg
cann
abis,
31
8 383
man
drax
tab
lets,
82kg
coca
ine,
183k
g crys
tal m
eth
(Tik-
Tik)
Incre
ase b
y 3%
to: 1
04
042 k
g can
nabis
, 32
7 934
man
drax
tab
lets,
84kg
coca
ine,
188k
g crys
tal m
eth
(Tik-
Tik)
Incre
ase b
y 3%
to: 1
07
163 k
g can
nabis
, 33
7 772
man
drax
tab
lets,
86 kg
coca
ine,
193 k
g crys
tal m
eth
(Tik-
Tik)
Enha
ncing
Visi
ble
Polic
ingVo
lume o
f liqu
or co
nfisc
ated a
s a
resu
lt of p
olice
actio
ns1 2
19 21
5lt1 0
96 69
4lt1 8
24 86
5ltInc
reas
e by 3
% to
1 3
32 26
9ltInc
reas
e by 3
% to
1 3
72 23
7ltInc
reas
e by 3
% to
1 4
13 40
4ltInc
reas
e by 3
% to
1 45
5 80
6 lt
Numb
er of
polic
e stat
ions w
here
se
ctor p
olicin
g has
been
imple
mente
d ac
cord
ing to
the m
inimu
m cri
teria
88%
(At 9
86 fr
om a
total
of 1 1
20 po
lice s
tation
s)
93,9%
(At 1
058 f
rom
a tota
l of
1 125
polic
e stat
ions
96,3%
(At 1
090 f
rom
a tota
l of
1 132
polic
e stat
ions
100%
100%
100%
100%
Perce
ntage
of op
erati
onal
comm
unity
po
lice f
orum
s imp
lemen
ted at
polic
e sta
tions
acco
rding
to se
t guid
eline
s6
New
indica
torNe
w ind
icator
New
indica
torNe
w ind
icator
100%
100%
100%
Numb
er of
rura
l poli
ce st
ation
s im
pleme
nting
the m
inimu
m cri
teria
of the
Rur
al Sa
fety S
trateg
y pilla
rs
New
Indica
torNe
w Ind
icator
New
Indica
torNe
w Ind
icator
5050
50
------
------
------
------
------
--5 C a
lculat
ed a
gains
t the
num
ber o
f poli
ce st
ation
s in
oper
ation
dur
ing th
e sa
id fin
ancia
l yea
r.6 Th
is ex
clude
s tho
se p
olice
stat
ions t
hat a
re n
ot p
ositio
ned
to im
plem
ent C
omm
unity
Poli
ce F
orum
s, su
ch a
s airp
orts.
28 29
Stra
tegi
c Obj
ectiv
e: To
disc
oura
ge al
l crim
es b
y pro
vidin
g a p
roac
tive a
nd re
spon
sive p
olici
ng se
rvice
that
will
redu
ce th
e lev
els o
f prio
rity c
rimes
Sub-
prog
ram
me:
Crim
e Pre
vent
ion
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Enha
ncing
Visi
ble
Polic
ingCl
osing
of id
entifi
ed un
licen
sed/i
llega
l liq
uor p
remi
ses
18 88
392
929
74 54
710
0%10
0%10
0%10
0%
Numb
er of
natio
nal c
rime a
ware
ness
ca
mpaig
ns co
nduc
ted7
-6
816
1616
16
Sub-
prog
ram
me:
Bor
der S
ecur
ityEf
fectiv
e Bor
der
Secu
rity M
anag
emen
tPe
rcenta
ge of
crim
e-re
lated
hits
reac
ted to
as a
resu
lt of M
ovem
ent
Contr
ol Sy
stem
and E
lectro
nic
Move
ment
Contr
ol Sy
stem
scre
ening
on
wan
ted pe
rsons
/ circ
ulated
stole
n or
robb
ed ve
hicles
100%
reac
tion t
o hits
(15 9
72 pe
rsons
)10
0% re
actio
n to h
its
(per
sons
)10
0% re
actio
n to h
its
3 435
(per
sons
)Ma
intain
100%
reac
tion
to hit
s (pe
rsons
Maint
ain 10
0% re
actio
n to
hits (
perso
nsMa
intain
100%
reac
tion
to hit
s (pe
rsons
Maint
ain 10
0% re
actio
n to
hits (
perso
ns
100%
reac
tion t
o hits
(3
438 v
ehicl
es10
0% re
actio
n to h
its
(vehic
les)
100%
reac
tion t
o hits
3 3
31 (v
ehicl
es)
Maint
ain 10
0% re
actio
n to
hits (
vehic
les)
Maint
ain 10
0% re
actio
n to
hits (
vehic
lesMa
intain
100%
reac
tion
to hit
s (ve
hicles
) Ma
intain
100%
reac
tion
to hit
s (pe
rsons
)
Sub-
prog
ram
me:
Spe
cialis
ed In
terv
entio
nsPo
lice i
ncide
nts of
a p
ublic
diso
rder
or
secu
rity na
ture w
hich
are n
ot de
emed
to be
“n
orma
l” crim
e
Perce
ntage
of
mediu
m8 to
high9 -r
isk10
incide
nts
stabil
ised11
in
relat
ion
to re
ques
ts re
ceive
d
Natio
nal In
terve
ntion
Un
it10
0%(1
960)
100%
(1 90
9)10
0%(3
160)
100%
100%
100%
100%
Spec
ial Ta
sk F
orce
100%
(1
96)
100%
(249
)10
0%(2
03)
100%
100%
100%
100%
Publi
c Ord
er P
olice
Un
it10
0%
(12 6
51)
100%
(11 93
8)10
0%10
0%10
0%10
0%10
0%
Safeg
uard
ing of
va
luable
and/o
r da
nger
ous c
argo
Perce
ntage
of sa
fe de
liver
y of
valua
ble an
d/or d
ange
rous
carg
o12
in re
lation
to th
e num
ber o
f car
go
prote
ction
100%
prote
ction
prov
ided
witho
ut se
curity
br
each
es (2
14 ca
rgos
)
100%
prote
ction
prov
ided
witho
ut se
curity
br
each
es(2
21 ca
rgos
)
100%
pr
otecti
onpr
ovide
d wi
thout
secu
rity
brea
ches
(169
carg
os)
100%
pro
tect
ion
prov
ided
with
out
secu
rity
brea
ches
100%
prote
ction
pr
ovide
d with
out
secu
rity br
each
es
100%
prote
ction
pr
ovide
d with
out
secu
rity br
each
es
100%
prote
ction
pr
ovide
d with
out
secu
rity br
each
es
------
------
------
------
------
--7 Na
tiona
l crim
e aw
aren
ess c
ampa
igns r
efer
to m
atte
rs o
f nat
ional
impo
rtanc
e wh
ich in
volve
the
Mini
ster a
nd /o
r Dep
uty M
iniste
r and
the
Natio
nal C
omm
ission
er o
r a se
nior o
fficer
duly
nom
inate
d to
repr
esen
t him
/her
.8 M
edium
risk
thre
at: a
situ
ation
whe
re in
form
ation
indic
ates
that
serio
us b
odily
har
m o
r dea
th co
uld b
e infl
icted
and
shou
ld be
reso
lved
with
tacti
cal c
apab
ilities
. 9 Hi
gh ri
sk th
reat
: a si
tuat
ion w
here
info
rmat
ion d
ictat
es th
e pr
obab
ility t
hat s
eriou
s bod
ily h
arm
or d
eath
will
likely
be
inflict
ed a
nd m
ust b
e re
solve
d wi
th sp
ecial
ised
tacti
cal c
apab
ilities
10Ri
sk:
a fu
ture
incid
ent t
hat m
ay a
ffect
the
imple
men
tatio
n of
stra
tegic
or o
pera
tiona
l prio
rities
and
may
em
anat
e fro
m e
ither
with
in or
out
side
the
SAPS
11 St
abilis
e: to
reac
h a
state
whe
re th
ere
are
no lo
nger
any
majo
r cha
lleng
es o
r pro
blem
s to
the
exte
nt th
at sp
ecial
ised
polic
ing in
terv
entio
n is
no lo
nger
requ
ired
and
that
it is
unlik
ely
that
the
situa
tion
will g
et w
orse
and
can
be m
anag
ed th
roug
h no
rmal
day-
to-d
ay p
olicin
g12
Dang
erou
s and
valua
ble ca
rgo
refe
rs to
the
prot
ectio
n du
ties p
erfo
rmed
by t
he N
ation
al M
obile
Ope
ratio
ns U
nits,
Cape
Town
and
Pre
toria
relat
ing to
the
Sout
h Afri
can
Rese
rve
Bank
, Sou
th A
frica
n Ba
nk N
otes
, Den
el, K
oebe
rg, S
APS
Fore
nsic
Scien
ce
Labo
rato
ry, S
APS
Supp
ly Ch
ain M
anag
emen
t, De
partm
ent o
f Env
ironm
enta
l Affa
irs, N
ation
al Tr
easu
ry, In
depe
nden
t Elec
tora
l Com
miss
ion a
nd P
arlia
men
t.
5.3.
Quar
terly
Targ
ets f
or 20
14/15
The S
ub-p
rogr
amme
: Crim
e Pre
venti
on pe
rform
ance
indic
ator t
arge
ts wi
ll be m
easu
red o
n an a
nnua
l bas
is as
they
do no
t hav
e qua
rterly
targ
ets. H
owev
er, pe
rform
ance
on al
l are
as
of the
sub-
prog
ramm
e will
be re
porte
d upo
n on a
quar
terly
basis
(in-ye
ar re
portin
g).
Sub-
prog
ram
me:
Bor
der S
ecur
itySt
rate
gic P
riorit
yRe
porti
ng P
erio
dAn
nual
Targ
et20
14/15
Quar
terly
Targ
ets
1st
2nd
3rd
4th
Perce
ntage
of cr
ime-
relat
ed hi
ts re
acted
to
as a
resu
lt of M
ovem
ent C
ontro
l Sys
tem
and E
lectro
nic M
ovem
ent C
ontro
l Sys
tem
scre
ening
on w
anted
perso
ns/ c
ircula
ted
stolen
or ro
bbed
vehic
les
Annu
ally
Maint
ain 10
0% re
actio
n to h
its
(per
sons
)10
0%10
0%10
0%10
0%
Annu
ally
Maint
ain 10
0% re
actio
n to h
its
(vehic
les)
100%
100%
100%
100%
Sub-
prog
ram
me:
Spe
cialis
ed In
terv
entio
ns
Stra
tegi
c Prio
rity
Repo
rting
Per
iod
Annu
al Ta
rget
2014
/15Qu
arte
rly Ta
rget
s
1st
2nd
3rd
4th
Perce
ntage
of m
edium
to hi
gh-ri
sk in
ciden
ts sta
bilise
d in r
elatio
n to r
eque
sts re
ceive
d:Na
tiona
l Inter
venti
on U
nitQu
arter
ly10
0%10
0%10
0%10
0%10
0%Sp
ecial
Task
For
ceQu
arter
ly10
0%10
0%10
0%10
0%10
0%Pu
blic O
rder
Poli
ce U
nitQu
arter
ly10
0%10
0%10
0%10
0%10
0%Pe
rcenta
ge of
safe
deliv
ery o
f valu
able
and/
or da
nger
ous c
argo
in re
lation
to th
e num
ber
of ca
rgo p
rotec
tion p
rovid
ed
Quar
terly
100%
prote
ction
prov
ided w
ithou
t se
curity
brea
ches
100%
prote
ction
prov
ided w
ithou
t se
curity
brea
ches
100%
prote
ction
prov
ided w
ithou
t se
curity
brea
ches
100%
prote
ction
prov
ided w
ithou
t se
curity
brea
ches
100%
prote
ction
prov
ided w
ithou
t se
curity
brea
ches
30 31
6. Pr
ogra
mm
e 3: D
etec
tive S
ervic
es
6.1
Purp
ose
Enab
le the
inve
stiga
tive w
ork o
f the S
APS,
inclu
ding p
rovid
ing su
ppor
t to in
vesti
gator
s in t
erms
of fo
rens
ic ev
idenc
e and
the C
rimina
l Rec
ord C
entre
.
6.2.
Stra
tegi
c Obj
ectiv
e Ann
ual T
arge
ts an
d Pe
rform
ance
Indi
cato
rs fo
r 201
4/15
Stra
tegi
c Obj
ectiv
e: C
ontri
bute
to th
e suc
cess
ful p
rose
cutio
n of
crim
e by i
nves
tigat
ing,
gat
herin
g an
d an
alysin
g ev
iden
ce, t
here
by in
crea
sing
the d
etec
tion
rate
of p
riorit
y crim
e.Su
b-pr
ogra
mm
e: C
rime I
nves
tigat
ion
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Effec
tive i
nves
tigati
on
of se
rious
crim
eDe
tectio
n rate
for s
eriou
s crim
es13
40
,17%
(861
091)
41,88
%(8
74 11
3)42
,75%
(851
851)
43%
(8
53 98
0)44
%(8
62 51
9)44
%
(862
519)
44%
(8
62 51
9)Pe
rcenta
ge of
trial
read
y14 ca
se
dock
ets fo
r ser
ious c
rimes
32,82
%(1
21 41
3)50
,74%
(187
781)
63,22
%(2
53 97
1)70
,89%
(257
735)
72,89
%(2
62 88
9)74
,89%
(268
146)
76,89
%(2
73 50
8)Co
nvict
ion ra
te for
serio
us cr
imes
15Ne
w ind
icator
85,18
%(1
93 16
5)86
,13%
(217
916)
87,32
%(2
20 50
9)88
,32%
(222
714)
89,32
%(2
24 94
1)90
,32%
(227
190)
Detec
tion r
ate fo
r crim
es de
pend
ent
on po
lice a
ction
for d
etecti
on16
98,53
%(2
31 77
0)99
,51%
(260
242)
99,95
%(2
94 12
7)10
0%(2
94 27
4)10
0%(2
94 27
4)10
0%(2
94 27
4)10
0%(2
94 27
4)Pe
rcenta
ge of
trial
read
y cas
e do
ckets
for c
rimes
depe
nden
t on
polic
e acti
on fo
r dete
ction
28,41
%(3
4 520
)41
,58%
(62 0
98)
53,69
%(11
5 233
)62
,75%
(137
327)
65%
(140
416)
66%
(141
820)
67%
(143
238)
Conv
iction
rate
for cr
imes
depe
nden
t on
polic
e acti
on fo
r dete
ction
New
indica
tor90
,22%
(114 4
15)
96,67
%(1
34 59
7)97
,3%(1
35 44
4)98
%(1
36 39
2)98
%(1
36 39
2)98
%(1
36 39
2)
------
------
------
------
------
- 13
Serio
us cr
ime
includ
es co
ntac
t crim
e, co
ntac
t-rela
ted
crim
e, p
rope
rty-re
lated
crim
e an
d ot
her s
eriou
s crim
e an
d ex
clude
s crim
e de
tecte
d as
a re
sult o
f poli
ce a
ction
. 1
4 A tri
al-re
ady d
ocke
t is a
fully
inve
stiga
ted
and
com
plete
d ca
se d
ocke
t whic
h is
read
y for
trial
.15
The
conv
iction
rate
s for
all c
ateg
ories
of c
rime
shou
ld be
com
preh
ende
d ag
ainst
the
back
drop
of it
bein
g a
seco
ndar
y ind
icato
r i.e
. it is
a m
easu
re o
f coll
abor
ation
bet
ween
the
SAPS
, NPA
and
Justi
ce.
16Cr
imes
dep
ende
nt o
n po
lice
actio
n inc
lude:
illeg
al po
sses
sion
of fir
earm
s and
am
mun
ition,
dru
g re
lated
crim
e an
d dr
iving
und
er th
e infl
uenc
e of
alco
hol.
Stra
tegi
c Obj
ectiv
e: C
ontri
bute
to th
e suc
cess
ful p
rose
cutio
n of
crim
e by i
nves
tigat
ing,
gat
herin
g an
d an
alysin
g ev
iden
ce, t
here
by in
crea
sing
the d
etec
tion
rate
of p
riorit
y crim
e.Su
b-pr
ogra
mm
e: C
rime I
nves
tigat
ion
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Effec
tive i
nves
tigati
on
and d
etecti
on of
se
rious
crim
es ag
ainst
wome
n and
child
ren
Detec
tion r
ate fo
r crim
es ag
ainst
wome
n 18 y
ears
and a
bove
(Mur
der,
attem
pted m
urde
r, all s
exua
l offe
nces
, co
mmon
assa
ult an
d ass
ault G
BH)
71,20
%
(159
440)
75,76
%(1
58 87
0)68
,47%
(151
115)
75%
(160
982)
Maint
ain at
75%
(160
982)
75%
(160
982)
75%
(160
982)
Perce
ntage
of tr
ial re
ady c
ase
dock
ets fo
r crim
es ag
ainst
wome
n 18
year
s and
abov
e (Mu
rder,
attem
pted
murd
er, al
l sex
ual o
ffenc
es, c
ommo
n as
sault
and a
ssau
lt GBH
)
34,85
%
(26 9
22)
53,59
%(3
6 545
)61
,72%
(43 4
43)
54.85
%
(32 5
26)
57,85
%(3
3 501
)60
,85%
(34 5
06)
Maint
ain at
60.85
%(3
4 506
)
Conv
iction
rate
for cr
imes
again
st wo
men 1
8 yea
rs an
d abo
ve (M
urde
r, att
empte
d mur
der, a
ll sex
ual o
ffenc
es,
comm
on as
sault
and a
ssau
lt GBH
)
72,92
%(2
9 683
)79
,85%
(30 5
00)
83,18
%
(32 4
57)
80,31
%
(31 9
00)
Maint
ain at
80
,31%
(31 9
00)
80,31
%(3
1 900
)80
,31%
(31 9
00
Detec
tion r
ate fo
r crim
es ag
ainst
child
ren u
nder
18 ye
ars (
Murd
er,
attem
pted m
urde
r, all s
exua
l offe
nces
, co
mmon
assa
ult an
d ass
ault G
BH)
77,42
%(5
2 672
)69
,71%
(45 1
86)
70,94
%
(42 8
22)
72%
(4
6 220
)72
%
(46 2
20)
Maint
ain at
72%
(4
6 220
)72
%
(46 2
20)
Perce
ntage
of tr
ial re
ady c
ase
dock
ets fo
r crim
es ag
ainst
child
ren
un
der 1
8 yea
rs (M
urde
r, atte
mpted
mu
rder,
all s
exua
l offe
nces
, com
mon
assa
ult an
d ass
ault G
BH)
21,66
%(1
2 549
)51
,27%
(18 4
18)
58,05
%
(21 4
00)
55,66
%(1
6 970
)58
,66%
(17 4
79)
61,66
%(1
8 003
)Ma
intain
at 61
,66%
(18 0
03)
Conv
iction
rate
for cr
imes
again
st ch
ildre
n und
er 18
year
s (Mu
rder,
att
empte
d mur
der, a
ll sex
ual o
ffenc
es,
comm
on as
sault
and a
ssau
lt GBH
)
69,52
%(1
0 207
)79
,52%
(7 97
5)75
,98%
(9 81
4)80
,04%
(11 29
0)Ma
intain
at80
,04%
(11 29
0)
80,04
%(11
290)
80,04
%(11
290)
32 33
Sub-
prog
ram
me:
Spe
cialis
ed In
vest
igat
ions
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Spec
ialise
d inv
estig
ation
of se
rious
co
rrupti
on
Perce
ntage
of tr
ial re
ady c
ase
dock
ets fo
r fra
ud an
d cor
rupti
on fo
r ind
ividu
als w
ithin
the JC
PS C
luster
New
indica
tor fr
om
2011
/1235
,4%(7
59)
63,46
%40
%(7
95)
Maint
ain 40
%40
%40
%
Spec
ialise
d inv
estig
ation
ofse
rious
comm
ercia
l cri
me
Detec
tion r
ate fo
r ser
ious c
omme
rcial
crime
-relat
ed ch
arge
s68
,4%65
.2% (3
5 307
char
ges
were
refer
red t
o co
urt, 2
955 c
harg
es
were
with
draw
n an
d 95
2 cha
rges
wer
e un
found
ed
86,1%
Inc
reas
e by 2
% to
52%
Incre
ase b
y 10%
to 62
%Ma
intain
62%
62%
Perce
ntage
of tr
ial -r
eady
case
do
ckets
for s
eriou
s com
merci
al cri
me-
relat
ed ch
arge
s
25,6%
50%
(Ave
rage
numb
er
of 3 732
trial
read
y cas
es
per m
onth
and
7 460
case
s not
yet
comp
leted
in co
urt)
56.5%
Incre
ase b
y 2%
to 32
%Inc
reas
e by
12%
to
44%
Maint
ain 44
%44
%
Spec
ialise
d inv
estig
ation
of se
rious
or
ganis
ed cr
ime.
Perce
ntage
of re
gister
ed se
rious
or
ganis
ed cr
ime p
rojec
t inve
stiga
tions
Succ
essfu
lly te
rmina
ted
30,3%
52,7%
(46 p
rojec
t inv
estig
ation
s su
cces
sfully
term
inated
)
44,07
% of
regis
tered
pr
ojects
succ
essfu
lly
termi
nated
32%
of r
egist
ered
pr
ojects
succ
essfu
lly
termi
nated
42%
of re
gister
ed
proje
cts su
cces
sfully
ter
mina
ted
44%
of r
egist
ered
pr
ojects
succ
essfu
lly
termi
nated
46%
of r
egist
ered
pr
ojects
succ
essfu
lly
termi
nated
Numb
er of
serio
us co
mmer
cial
crime
-relat
ed tr
ial r
eady
case
dock
ets
wher
e offic
ials a
re in
volve
d inc
luding
pr
ocur
emen
t frau
d and
corru
ption
New
indica
tor fr
om
2011
/1224
trial
-rea
dy ca
ses
34 tr
ial -r
eady
case
do
ckets
25 tr
ial r
eady
case
do
ckets
25 tr
ial r
eady
case
do
ckets
2025
trial
read
y cas
e do
ckets
25 tr
ial r
eady
case
do
ckets
Addr
ess S
eriou
s Co
rrupti
on w
here
offi
cials
are i
nvolv
ed
in pr
ocur
emen
t frau
d an
d cor
rupti
on-re
lated
ca
ses b
y 201
4 co
nvict
ing 10
0 peo
ple
wher
e the
amou
nt inv
olved
is m
ore t
han
R5 m
illion
Value
of am
ount
involv
ed in
pr
ocur
emen
t fra
ud an
d cor
rupti
on-
relat
ed ca
ses
New
indica
tor fr
om
2011
/12R5
88 82
2 438
,05 as
sets
restr
ained
/ seiz
edR1
,024,8
85,25
0.16
asse
ts re
strain
ed/
seize
d
More
than
5 mi
llion i
n as
sets
More
than
5 mi
llion i
n as
sets
More
than
5 mi
llion i
n as
sets
More
than
5 mi
llion i
n as
sets
Sub-
prog
ram
me:
Crim
inal
Reco
rd C
entre
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Impr
oving
the
proc
edur
es fo
r up
datin
g the
reco
rds o
f off
ende
rs
Perce
ntage
of or
igina
l pre
vious
co
nvict
ion re
ports
gene
rated
81,5%
[994
020 f
rom
a tota
l of 1
220 2
05]
prev
ious c
onvic
tion
repo
rts ge
nera
ted w
ithin
30 da
ys
93,88
%
[1 13
7 423
from
a tot
al of
1 21
1 598
] orig
inal
prev
ious c
onvic
tion
repo
rts ge
nera
ted w
ithin
20 da
ys
97%
[1
164 9
90 fr
om a
total
of 1
201 6
43] o
rigina
l pr
eviou
s con
victio
n re
ports
gene
rated
with
in 20
days
90%
orig
inal p
revio
us
conv
iction
repo
rts
gene
rated
with
in 15
ca
lenda
r day
s
93%
orig
inal p
revio
us
conv
iction
repo
rts
gene
rated
with
in 15
ca
lenda
r day
s
94%
orig
inal p
revio
us
conv
iction
repo
rts
gene
rated
with
in 15
ca
lenda
r day
s
95%
orig
inal p
revio
us
conv
iction
repo
rts
gene
rated
with
in 15
ca
lenda
r day
s
Sub-
prog
ram
me:
For
ensic
Scie
nce L
abor
ator
ySt
rate
gic P
riorit
yPe
rform
ance
Indi
cato
rAu
dite
d/Ac
tual
Perfo
rman
ceEs
timat
ed
Perfo
rman
ce
2013
/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Impr
oving
the
colle
ction
and
proc
essin
g of c
rime
scen
e evid
ence
Perce
ntage
of ca
se ex
hibits
(entr
ies)
proc
esse
d by F
oren
sic S
ervic
es
94%
[297
955 f
rom
a tota
l of 3
18 66
5] ca
se ex
hibits
(entr
ies)
proc
esse
d by F
oren
sic
Analy
sts w
ithin
35 da
ys
77,39
%[24
8 202
from
a tot
al of
320 7
29] c
ase e
xhibi
ts (e
ntries
) pro
cess
ed by
Fo
rens
ic Se
rvice
s with
in 28
wor
king d
ays
57,6%
[230 8
54 fr
om a
total
of 40
0 284
] cas
e exh
ibits
(entr
ies) p
roce
ssed
by
Fore
nsic
Servi
ces w
ithin
28 w
orkin
g day
s
93%
of ca
se ex
hibits
(e
ntries
) pro
cess
ed by
Fo
rens
ic Se
rvice
s with
in 28
wor
king d
ays
93%
of ro
utine
case
ex
hibits
(entr
ies)
proc
esse
d by F
oren
sic
Servi
ces w
ithin
28
worki
ng da
ys
93%
of ro
utine
case
ex
hibits
(entr
ies)
proc
esse
d by F
oren
sic
Servi
ces w
ithin
28
worki
ng da
ys
93%
of ro
utine
case
ex
hibits
(entr
ies)
proc
esse
d by F
oren
sic
Servi
ces w
ithin
28
worki
ng da
ys
6.3.
Quar
terly
Targ
ets f
or 20
14/15
Prog
ramm
e 3
perfo
rman
ce in
dicato
r tar
gets
will b
e me
asur
ed o
n an
ann
ual b
asis
as th
ey d
o no
t hav
e qu
arter
ly tar
gets.
How
ever,
per
forma
nce
on a
ll are
as w
ill be
repo
rted
upon
on
a qu
arter
ly ba
sis (in
-year
repo
rting)
.
34 35
7. Ke
y Dep
artm
enta
l Pro
gram
me 4
: Crim
e Int
ellig
ence
7.1
Purp
ose
Mana
ge cr
ime i
ntellig
ence
and a
nalys
e crim
e info
rmati
on an
d pro
vide t
echn
ical s
uppo
rt for
inve
stiga
tors a
nd cr
ime p
reve
ntion
oper
ation
s.
7.2.
Stra
tegi
c Obj
ectiv
e Ann
ual T
arge
ts an
d Pe
rform
ance
indi
cato
rs fo
r 201
4/15
Sub-
prog
ram
me:
Crim
e Int
ellig
ence
Ope
ratio
nsSt
rate
gic O
bjec
tive:
To g
athe
r, co
rrelat
e, co
ordi
nate
and
analy
se in
tellig
ence
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Prov
ide cr
ime i
ntellig
ence
prod
ucts
to su
ppor
t crim
e pre
venti
on an
d the
inv
estig
ation
of cr
ime
Numb
er of
netw
ork o
pera
tions
co
nduc
ted24
384
49 01
937
188
29 55
232
507
34 13
235
838
Stra
tegi
c Obj
ectiv
e: To
inst
itute
coun
ter-i
ntell
igen
ce m
easu
res
Cond
uct p
hysic
al se
curity
thre
at as
sess
ments
Perce
ntage
of ph
ysica
l sec
urity
thr
eat a
sses
smen
t fina
lized
pe
r req
uest
New
Indica
torNe
w Ind
icator
New
Indica
torNe
w Ind
icator
100%
100%
100%
Stra
tegi
c Obj
ectiv
e: To
facil
itate
inte
rnat
iona
l cap
abilit
y for
redu
cing
trans
natio
nal c
rime
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Ensu
re an
d pro
mote
mutua
l as
sistan
ce an
d coo
pera
tion
betw
een S
APS,
othe
r Nati
onal
and I
ntern
ation
al law
Enfo
rceme
nt Ag
encie
s tow
ards
the r
educ
tion o
f tra
nsna
tiona
l crim
e.
Perce
ntage
of In
terpo
l cas
e file
s clos
ed35
%60
%65
%70
%70
%70
%
Perce
ntage
of ar
rests
of
identi
fied t
rans
natio
nal c
rime
susp
ects
facilit
ated
42%
40%
42%
55%
55%
60%
Sub-
prog
ram
me:
Inte
lligen
ce an
d In
form
atio
n m
anag
emen
tSt
rate
gic O
bjec
tive:
To g
athe
r, co
rrelat
e, co
ordi
nate
and
analy
se in
tellig
ence
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Prov
ide cr
ime i
ntellig
ence
prod
ucts
to su
ppor
t crim
e pre
venti
on an
d the
inv
estig
ation
of cr
ime
Numb
er of
intel
ligen
ce
prod
ucts17
gene
rated
to
addr
ess p
riority
crim
e ( p
riority
crim
es in
clude
viole
nt cri
mes a
nd cr
imes
again
st wo
men a
nd ch
ildre
n)
317 9
7635
3 628
311 8
0725
8 606
261 1
9326
3 805
266 4
43
Prov
ision
of in
tellig
ence
repo
rts to
SA
PS M
anag
emen
tQu
arter
ly int
ellige
nce r
epor
ts pr
ovide
dNe
w ind
icator
New
indica
tor-
4 inte
lligen
ce re
ports
4 inte
lligen
ce re
ports
4 inte
lligen
ce re
ports
4 inte
lligen
ce re
ports
Stra
tegi
c Obj
ectiv
e: To
supp
ly cr
ime i
ntell
igen
ce re
latin
g to
nat
iona
l stra
tegi
c int
ellig
ence
to N
ICOC
Prov
isio
n of
str
ateg
ic
inte
llige
nce
prod
ucts
to N
ICO
CNu
mber
of st
rateg
ic int
ellige
nce r
epor
ts ge
nera
ted
to ad
dres
s NIC
OC pr
ioritie
s
--
-Ne
w Ind
icator
6 stra
tegic
intell
igenc
e re
ports
6 stra
tegic
intell
igenc
e re
ports
6 stra
tegic
intell
igenc
e re
ports
7.3.
Quar
terly
Targ
ets f
or 20
14-2
015
Prog
ramm
e 4
perfo
rman
ce in
dicato
r tar
gets
will b
e me
asur
ed o
n an
ann
ual b
asis
as th
ey d
o no
t hav
e qu
arter
ly tar
gets.
How
ever,
per
forma
nce
on a
ll are
as w
ill be
repo
rted
upon
on
a qu
arter
ly ba
sis (in
-year
repo
rting)
.
------
------
------
------
------
--17
Inte
lligen
ce p
rodu
cts re
fers
to o
pera
tiona
l ana
lysis
repo
rts w
hich
includ
es: p
rofile
s, int
ellige
nce
analy
sis re
ports
, com
mun
icatio
n an
alysis
repo
rts, c
omm
unica
tion
inter
cept
ion a
nalys
is re
ports
, sta
tion
cluste
r crim
e th
reat
ana
lysis
repo
rts.
36 37
8. Ke
y Dep
artm
enta
l Pro
gram
me 5
: Pro
tect
ion
and
Secu
rity S
ervic
es
8.1
Purp
ose
Prov
ide pr
otecti
on an
d sec
urity
servi
ces t
o all i
denti
fied d
ignita
ries a
nd go
vern
ment
inter
ests.
8.2.
Stra
tegi
c Obj
ectiv
e Ann
ual T
arge
ts an
d Pe
rform
ance
Indi
cato
rs fo
r 201
4/15
Stra
tegi
c Obj
ectiv
e: M
inim
ise se
curit
y vio
latio
ns b
y pro
tect
ing
fore
ign
and
loca
l pro
min
ent p
eopl
e and
secu
ring
stra
tegi
c int
eres
tsSu
b-pr
ogra
mm
e: V
IP P
rote
ctio
nSt
rate
gic P
riorit
yPe
rform
ance
Indi
cato
rAu
dite
d/Ac
tual
Perfo
rman
ceEs
timat
ed
Perfo
rman
ce
2013
/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Safeg
uard
ing id
entifi
ed V
IPs
Perce
ntage
of se
curity
pr
ovide
d in
relat
ion to
secu
rity
brea
ches
100%
99.99
%(1
secu
rity br
each
)10
0% (
99 80
2 mo
veme
nts w
ithou
t se
curity
brea
ches
) pr
otecti
on pr
ovide
d
100%
prote
ction
pr
ovide
d by
Pres
identi
al Pr
otecti
on
Servi
ce.
100%
prote
ction
pr
ovide
d with
out
secu
rity br
each
es
100%
prote
ction
pr
ovide
d by
Pres
identi
al Pr
otecti
on
Servi
ces
100%
prote
ction
pr
ovide
d with
out
secu
rity br
each
es
100%
prote
ction
pr
ovide
d by
Pres
identi
al Pr
otecti
on
Servi
ces
100%
prote
ction
pr
ovide
d with
out
secu
rity br
each
es
100%
prote
ction
pr
ovide
d by
Pres
identi
al Pr
otecti
on
Servi
ces
100%
prote
ction
pr
ovide
d with
out
secu
rity br
each
es
100%
prote
ction
pr
ovide
d by P
resid
entia
l Pr
otecti
on S
ervic
es
Sub-
prog
ram
me:
Sta
tic S
ecur
itySt
rate
gic P
riorit
yPe
rform
ance
Indi
cato
rAu
dite
d/Ac
tual
Perfo
rman
ceEs
timat
ed
Perfo
rman
ce
2013
/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Prov
ision
of st
atic s
ecur
ityPe
rcenta
ge of
secu
rity
prov
ided i
n rela
tion t
o sec
urity
br
each
es
99,9%
(8
secu
rity br
each
es)
99,99
%(3
secu
rity br
each
es)
99,99
% (9
8 728
pr
otecti
on op
erati
ons
with
six se
curity
br
each
es) p
rotec
tion
prov
ided b
y Pro
tectio
n an
d Sec
urity
Ser
vices
)
100%
prote
ction
pr
ovide
d by
Pres
identi
al Pr
otecti
on
Servi
ce.
100%
prote
ction
pr
ovide
d by P
rotec
tion
and S
ecur
ity S
ervic
es
witho
ut se
curity
br
each
es
100%
prote
ction
pr
ovide
d by
Pres
identi
al Pr
otecti
on
Servi
ces
100%
prote
ction
pr
ovide
d by P
rotec
tion
and S
ecur
ity S
ervic
es
witho
ut se
curity
br
each
es
100%
prote
ction
pr
ovide
d by
Pres
identi
al Pr
otecti
on
Servi
ces
100%
prote
ction
pr
ovide
d by P
rotec
tion
and S
ecur
ity S
ervic
es
witho
ut se
curity
br
each
es
100%
prote
ction
pr
ovide
d by
Pres
identi
al Pr
otecti
on
Servi
ces
100%
prote
ction
pr
ovide
d by P
rotec
tion
and S
ecur
ity S
ervic
es
witho
ut se
curity
br
each
es
100%
prote
ction
pr
ovide
d by P
resid
entia
l Pr
otecti
on S
ervic
es
Sub-
prog
ram
me:
Gov
ernm
ent S
ecur
ity R
egul
ator
Stra
tegi
c Prio
rity
Perfo
rman
ce In
dica
tor
Audi
ted/
Actu
al Pe
rform
ance
Estim
ated
Pe
rform
ance
20
13/14
Medi
um-te
rm Ta
rget
s20
10/11
2011
/1220
12/13
2014
/1520
15/16
2016
/17
Regu
lation
of ph
ysica
l sec
urity
in
identi
fied g
over
nmen
t buil
dings
and
strate
gic in
stalla
tions
Perce
ntage
of N
ation
al Ke
y Po
ints (
NKPs
) and
Stra
tegic
Instal
lation
s aud
ited/
evalu
ated
51,7%
Stra
tegic
Instal
lation
s aud
ited
(107
from
a tot
al of
207)
61%
Stra
tegic
Instal
lation
s aud
ited
(138
from
a tot
al of
227)
51,2%
Stra
tegic
Instal
lation
s aud
ited
(127
from
a tot
al of
248)
50%
Stra
tegic
Instal
lation
s aud
ited
(124
from
a tot
al of
248)
50%
Stra
tegic
Instal
lation
s aud
ited
50%
Stra
tegic
Instal
lation
s aud
ited
50%
Stra
tegic
Instal
lation
s aud
ited
99,4%
NKP
s eva
luated
(1
64 fr
om a
total
of 16
5)
98%
NKP
s eva
luated
(1
71 fr
om a
total
of 17
5)
96,2%
NKP
s eva
luated
(1
75 fr
om a
total
of 18
2)
100%
NKP
s eva
luated
(1
97)
100%
NKP
s eva
luated
(1
97)
100%
NKP
s eva
luated
(1
97)
100%
NKP
s eva
luated
(1
97)
8.3.
Quar
terly
Targ
ets f
or 20
14/15
Sub-
prog
ram
me:
VIP
Pro
tect
ion
Perfo
rman
ce In
dica
tor
Repo
rting
Per
iod
Annu
al Ta
rget
2014
/15Qu
arte
rly Ta
rget
s
1st
2nd
3rd
4th
Perce
ntage
of se
curity
prov
ided i
n rela
tion t
o sec
urity
br
each
esQu
arter
ly10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
es10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
es10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
es10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
es10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
es
Sub-
prog
ram
me:
Sta
tic an
d Mo
bile
Secu
rity
Perce
ntage
of se
curity
prov
ided i
n rela
tion t
o sec
urity
br
each
esQu
arter
ly10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
es10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
es10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
es10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
es10
0% pr
otecti
on pr
ovide
d wi
thout
secu
rity br
each
esSu
b-pr
ogra
mm
e: G
over
nmen
t Sec
urity
Reg
ulat
orPe
rcenta
ge of
Nati
onal
Key P
oints
and S
trateg
ic Ins
tallat
ions e
valua
ted/
audit
ed
Perce
ntage
of S
trateg
ic Ins
tallat
ions a
udite
dQu
arter
ly50
% S
trateg
ic Ins
tallat
ions
audit
ed (1
24 fr
om a
total
248)
21,4%
Stra
tegic
Instal
lation
s au
dited
(53 f
rom
a tota
l 248
)9,3
% S
trateg
ic Ins
tallat
ions
audit
ed
(23 f
rom
a tota
l 248
)
10%
Stra
tegic
Instal
lation
s au
dited
(2
5 fro
m a t
otal 2
48)
9,3%
Stra
tegic
Instal
lation
s au
dited
(2
3 fro
m a t
otal 2
48)
Perce
ntage
of N
ation
al Ke
y Po
ints e
valua
tedAn
nuall
y10
0% N
KP s
evalu
ated(
197)
--
-10
0% N
KPs e
valua
ted (1
97)
38 39
PART C: LINKS TO OTHER PLANS
9. Staffing Plan
TARGET DATES ESTABLISHMENTBy 31 March 2015 198 010By 31 March 2016 198 042 By 31 March 2017 198 062
10. Human Resource Development Plan
Identified Priorities 2014/2015
CategoriesCourse Name Total Number of
Members to be Trained
1 Women, Children and Victims Domestic Violence 6 500Child Justice 10 500Sexual Offences 15 000Victim Support 4 500Preparing Children as Witnesses and for Court 105
2 Detective Development Basic Crime Investigative Practice 1 400Resolving of Crime 1 500Specialised Detective Courses 2 500Detective Commanders’ Development
320
Short Detective Interventions 1 000Continuous Detective Development 3 000Computer Literacy Development 1 000
3 Service Delivery at Station Level Station Command Development 80Client Service 2 500Crime Prevention 3 000CSC Services 7 000Handling of Crime Scenes 3 000
4 Intelligence Development Intelligence Development 1 3005 Learnerships Learnerships 3296 Tactical Development Crowd Management Training 2 000
Crowd Management Continuous Development 2 000Reskilling of Trained Members 1 200Firearm Competency 800
[excluding Provincial targets]
Special Forces Development 100Tactical Refresher Training 1 700
Identified Priorities 2014/2015
CategoriesCourse Name Total Number of
Members to be Trained
7 Other Emerging Priorities Dog Training 400Amended Section 49 Training 2 000Operational Planning and Management [OPAM] Training 400Second Hand Goods Act Training 6 000Training in Support of the 2014 General Elections 6 000Air Wing Development 200
8 K53 Driver Training 780Adult Education & Training [AET] 800Emergency Care Development 500Reservist Training 990
9 Leadership & Management Development
Generic Leadership & Management 825Operational Leadership & Management 600
10 International Development Support To be trained within South Africa 277463
To be trained outside South Africa 186
11. Capital Works Programme
In respect of the South African Police Service (SAPS) Infrastructure Plan it has been determined as part of an SCM Turn Around Strategy that the entire 2014/15 infrastructure budget of the SAPS be allocated per project per category per implementing agent (National Department of Public Works (NDPW) and/or SAPS). The performance of progress against the percentage completion of project and the concomitant expenditure (allocation against devolved police facilities over which the SAPS has control) will be measured as such in the 2014/15 SAPS Annual Performance Plan.
All reports will be based on allocated funding for that particular year and how it translates into work done and work completed for that particular year. Cognizance is taken to support the published strategic plan of the SAPS in relation to the prioritized projects but it is deemed essential to report not only on these projects as it create the impression that only those projects are funded from the allocated budget.
To support consistent and accurate reporting the following targets will be reported on for the 2014/15 financial year in relation to the SAPS Building Programme (See Annexure for a comprehensive list of Capital Works Programme)
40 41
Immovable Asset Management: Targets for 2014/2015
Capital Works SAPS
2014/2015 - CompleteSite Clearance Planning and
DesignExecution
Focus Area 1“Strategic Plan”
2416
357
61
Focus Area 2“Rural Stations” 8 28 5
Focus Area 3“Victim Friendly Facilities” - - 93
Focus Area 4“Additional Office Space” - - 42
Focus Area 5 “Generators
Devolved - - 24High Sites - - 19
Focus Area 6“Air Conditioners” - - 08
Focus Area 7“Acquisition of Land and Buildings”
Purchasing of Leased Police Stations - - 09
Purchase of Land - - 03
Planned Maintenance SAPS
2014/2015 - CompleteSite Clearance Planning and
DesignExecution
Planned Maintenance Projects 56 48 -
Service ContractsGenerators - - 166Air Conditioners - - 34
Unplanned Maintenance Day to Day Unplanned
Capital Works NDPW
2014/2015 - CompleteSite Clearance Planning and
DesignExecution
Projects1 8 53 10
Planned Maintenance NDPW
2014/2015 - CompleteSite Clearance Planning and
DesignExecution
Projects 91 6 -
12.
Info
rmat
ion
Syst
ems a
nd In
form
atio
n &
Com
mun
icatio
n Te
chno
logy
Plan
Th
e pro
vision
ing of
tech
nolog
y solu
tions
for t
he 20
14/15
finan
cial y
ear a
re as
follo
ws an
d refl
ected
in th
e foll
owing
lege
nd:
IJS P
rojec
ts
CJS
Proje
cts
TMS
Oper
ation
al Pr
ojects
NUMB
ERPR
OJEC
T DE
SCRI
PTIO
N US
ER A
REA
ES
TIMA
TED
CO
MPLE
TION
DAT
ES1
IJS1.1
Prop
erty
Contr
ol an
d Exh
ibit M
anag
emen
t (PC
EM)
Prov
ide an
inter
oper
able
turnk
ey IS
/ICT
solut
ion to
man
age e
xhibi
ts an
d pro
perty
items
from
the t
ime i
t ente
rs the
SAP
S pr
oces
s unti
l the
lawful
disp
osal
there
of
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
Fo
rens
ic Se
rvice
s
31 M
arch
2015
1.2DN
A Pr
ogra
mme
DNA
Datab
ase D
evelo
pmen
t and
Labw
are
Confi
gura
tion
Fore
nsic
Servi
ces
31 M
arch
2015
1.3Ide
ntity
and A
cces
s Man
agem
ent (
IDAM
)Pr
ovide
a sin
gle si
gn-o
n, for
use b
y the
Sou
th Af
rican
Poli
ce S
ervic
e’s
IS/IC
T do
main
throu
gh fin
gerp
rint e
nable
d biom
etric
sign-
on ca
pabil
ity
and s
mart
card
enab
led P
rivate
/ Pub
lic K
ey In
frastr
uctur
e.
Admi
nistra
tion
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
Pr
otecti
on an
d Se
curity
Ser
vices
31 M
arch
2016
1.4Na
tiona
l Pho
to Im
aging
Sys
tem (N
PIS)
To es
tablis
h a ce
ntrali
sed d
igital
photo
captu
ring c
apab
ility f
or S
APS
in or
der t
o cap
ture a
nd st
ore p
hoto
imag
es of
all a
rreste
d per
sons
, ex
hibits
SAP
S pe
rsonn
el an
d othe
r digi
tal ph
oto im
ages
as re
quire
d for
crim
e inv
estig
ation
purp
oses
.
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 D
ecem
ber 2
014
1.5Liv
e Sca
n (LS
S)Pr
ovide
the S
APS
with
the ca
pabil
ity to
elec
tronic
ally c
aptur
e fin
gerp
rints
and l
aunc
h it d
irectl
y on t
he A
utoma
ted F
inger
Ide
ntific
ation
Sys
tem (A
FIS)
via a
live s
can u
nit.
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 M
arch
2016
1.6Fa
cial R
ecog
nition
Prov
ide th
e SAP
S wi
th the
capa
bility
to ca
pture
imag
es of
perso
n’s
faces
(Mug
shots
) and
then
to se
arch
new
facial
imag
es ag
ainst
the
datab
ase o
f facia
l imag
es in
orde
r to d
eterm
ine an
iden
tifica
tion o
f the
perso
n.
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 D
ecem
ber 2
016
42 43
NUMB
ERPR
OJEC
T DE
SCRI
PTIO
N US
ER A
REA
ES
TIMA
TED
CO
MPLE
TION
DAT
ES1
IJS1.7
Disa
ster V
ictim
Iden
tifica
tion (
DVI)
Prov
ide th
e SAP
S wi
th the
capa
bility
to id
entify
victi
ms af
ter a
disas
ter by
captu
ring a
nd re
lating
perso
nal d
etail w
ith in
forma
tion
from
the P
ost M
ortem
.
Detec
tive S
ervic
es
Crim
e Inte
lligen
ce
30 S
eptem
ber 2
014
1.8Ac
tion R
eque
st for
Ser
vice (
ARS)
To es
tablis
h a S
APS
relat
ed co
mplai
nt or
requ
est (
Incide
nt)
mana
geme
nt sy
stem
to ma
nage
an in
ciden
t that
is lod
ged d
irectl
y wi
th a p
olice
offic
ial on
duty
at an
Eme
rgen
cy R
espo
nse C
entre
(E
RC) o
r in pe
rson a
t a C
ommu
nity S
ervic
es C
entre
(CSC
). It
entai
ls the
reco
rding
of in
ciden
ts re
porte
d by t
he pu
blic a
nd th
e con
sequ
ent
actio
ns to
be ta
ken b
y or t
hrou
gh S
APS
officia
ls
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 M
arch
2015
1.9Inv
estig
ation
Cas
e Doc
ket M
anag
emen
t Sys
tem
(ICDM
S) –
Admi
nister
Cas
ePr
ovide
the c
apab
ility t
o man
age a
nd ad
minis
trate
crimi
nal c
ases
, inq
uests
and e
nquir
ies th
roug
hout
the lif
e cyc
le of
a cas
e, i.e
. from
inc
eptio
n to d
ispos
al.
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 O
ctobe
r 201
5
1.10
Inves
tigati
on C
ase D
ocke
t Man
agem
ent S
ystem
– Inv
estig
ate C
ase
To es
tablis
h an e
nhan
ced c
apab
ility,
throu
gh th
e imp
lemen
tation
of
proc
edur
al wo
rkflow
, to e
nable
inve
stiga
ting o
fficer
s to i
nitiat
e an
d con
duct
inves
tigati
ons i
n a st
ructu
red,
timely
and c
ost e
ffecti
ve
mann
er th
ereb
y inc
reas
ing th
e rate
of su
cces
sful c
ase c
omple
tion.
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
30 S
eptem
eber
2017
1.11
SAPS
Ser
vice O
rienta
ted A
rchite
cture
(SOA
) Ad
vanc
emen
tTo
prov
ide a
matur
e Ente
rpris
e Sha
red S
OA ca
pabil
ity th
at wi
ll es
tablis
h an e
ffecti
ve an
d effic
ient IT
oper
ation
for f
ull ap
plica
tion
syste
m se
rvice
s inte
grati
on th
roug
h sha
reab
le so
ftwar
e com
pone
nts
or s
ervic
es an
d elim
inate
functi
onal
syste
m du
plica
tions
(thr
ough
so
ftwar
e ser
vice r
e-us
abilit
y with
in an
d betw
een S
APS
appli
catio
n ar
eas a
nd th
e IJS
.
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 M
arch
2015
1.12
Field
Term
inal D
evice
s (FT
D) F
ront
and B
ack E
nd
Deve
lopme
ntEs
tablis
h one
of th
e buil
ding b
locks
of an
enha
nced
mod
ern u
ser
inter
face (
SAPS
Integ
rated
Per
sona
l Wor
kspa
ce)
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 D
ecem
ber 2
014
NUMB
ERPR
OJEC
T DE
SCRI
PTIO
N US
ER A
REA
ES
TIMA
TED
CO
MPLE
TION
DAT
ES2
CJS
Reva
mp
2.1Au
tomati
c Fing
erpr
int Id
entifi
catio
n Es
tablis
h a m
ore c
ost e
ffecti
ve so
lution
for t
he ca
pturin
g and
stor
ing
of fin
gerp
rints
on A
FIS
and m
aintai
n the
proc
ured
solut
ion
Fore
nsic
Servi
ces
31 M
arch
2015
2.2De
centr
aliza
tion o
f the A
utoma
tic F
inger
Ide
ntific
ation
capa
bilitie
s En
able
the Lo
cal C
rimina
l Rec
ord C
entre
s to e
xecu
te ele
ctron
ic fin
gerp
rint s
earch
es ag
ainst
AFIS
redu
cing t
he tr
aditio
nal re
spon
se
time t
o cre
ate S
APS
69’s,
prev
ious c
onvic
tions
form
s.
Fore
nsic
Servi
ces
30 S
eptem
ber 2
014
2.3Di
gital
Exhib
it Man
aging
and S
torag
e En
able
the st
orag
e and
man
aging
of al
l the c
rime s
cene
imag
es,
video
s and
photo
sFo
rens
ic Se
rvice
s31
Mar
ch 20
15
2.4Re
place
ment
and e
xpan
sion o
f offic
e auto
matio
n an
d digi
tal s
olutio
ns/co
mpon
ents
Repla
ce en
d of li
fe an
d bey
ond c
omme
rcial
econ
omica
l repa
ir and
ex
pand
keyb
ord d
evice
s, dig
ital c
amer
as, v
ideo c
amer
as, p
rinter
s an
d sca
nner
s
Admi
nistra
tion
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
Pr
otecti
on an
d Sec
urity
Ser
vices
31 M
arch
2015
2.5De
centr
aliza
tion o
f the C
rimina
l Rec
ord I
nform
ation
Ma
nage
ment
(CRI
M) sy
stem
Enab
le the
upda
ting o
f the p
rofile
for p
revio
us co
nvict
ions a
nd is
suing
of
SAPS
69’s
forms
. Fo
rens
ic Se
rvice
s31
Mar
ch 20
15
2.6El
ectro
nic P
lan D
rawi
ng
Enab
le the
draw
ing of
crim
e sce
ne el
ectro
nic sk
etch p
lans i
n co
njunc
tion w
ith m
easu
ring d
evice
s. Fo
rens
ic Se
rvice
s31
Dec
embe
r 201
5
2.7Fa
cial C
ompil
ation
En
able
comp
ilatio
n of fa
cial id
entifi
catio
n kits
durin
g the
inve
stiga
tion
of cri
mes
Fore
nsic
Servi
ces
31 D
ecem
ber 2
016
2.8Sp
ecial
ized C
rime S
cene
Cap
abilit
yEn
able
digita
l pho
togra
phing
and e
nhan
cing o
f fing
erpr
ints t
hat w
ere
lifted
from
crim
e sce
nes.
Fore
nsic
Servi
ces
31 D
ecem
ber 2
016
2.9Ba
llistic
Inter
face U
nit (B
IU)
Prov
ide ac
cura
tely t
he sp
eed o
f amm
unitio
n alon
g the
traje
ctory
and d
eterm
ining
the p
ositio
n fro
m we
re a
shot
was fi
red.
In ad
dition
en
ablin
g the
mea
surin
g of o
ther in
terna
l ball
istics
varia
bles,
includ
ing
cham
ber p
ress
ure a
nd ba
rrel ti
me cu
rves.
Detec
tive S
ervic
es
Crim
e Inte
lligen
ce31
Dec
embe
r 201
6
2.10
Autom
ated B
allist
ic Ide
ntific
ation
Sys
tem (A
BIS)
Enab
le the
inve
stiga
tion o
f the r
elated
matc
hes o
f ball
istic
imag
es by
pr
oduc
ing cr
ime s
cene
cartr
idge c
asing
s & bu
llets
linka
ge to
diffe
rent
crimi
nal c
ases
base
d on t
he fo
rens
ic inv
estig
ation
s find
ings t
ogeth
er
with
other
case
-relat
ed m
ateria
ls tha
t are
used
as ev
idenc
e in t
he
pros
ecuti
on of
crim
inal c
ases
by co
urt o
f law
Detec
tive S
ervic
es
Crim
e Inte
lligen
ce31
Dec
embe
r 201
6
2.11
Clos
ed C
ircuit
Telev
ision
(CCT
V) an
d Acc
ess
Contr
ol De
sign,
deve
lop, te
st an
d imp
lemen
t (ro
ll-out)
Clos
e Circ
uit Te
levisi
on
and A
cces
s Con
trol c
apab
ilities
Fore
nsic
Servi
ces
31 M
arch
2019
44 45
NUMB
ERPR
OJEC
T DE
SCRI
PTIO
N US
ER A
REA
ES
TIMA
TED
CO
MPLE
TION
DAT
ES2
CJS
Reva
mp
2.12
Laye
r Voic
e Ana
lysis
(LVA)
En
able
the co
nduc
ting o
f emo
tion v
ocal
analy
sis ca
lculat
ed fr
om a
serie
s of s
ophis
ticate
d algo
rithms
that
detec
t stat
es an
d diffe
rent
types
of st
ress
(a lie
, exc
iteme
nt, an
exag
gera
tion o
r cog
nitive
co
nflict
)
Detec
tive S
ervic
es
Crim
e Inte
lligen
ce31
Mar
ch 20
15
2.13
Radio
Fre
quen
cy Id
entifi
catio
n (RF
ID)
Conv
ert e
xistin
g stor
age a
reas
into
smar
t roo
ms ut
ilising
smar
t she
lf/ca
binets
and R
adio
Freq
uenc
y Ide
ntific
ation
Tech
nolog
y (RF
ID)
Detec
tive S
ervic
es
Crim
e Inte
lligen
ce31
Mar
ch 20
15
2.14
MATL
ABPr
ovide
a hig
h-lev
el tec
hnica
l lang
uage
and i
ntera
ctive
envir
onme
nt for
algo
rithm
deve
lopme
nt, da
ta vis
ualiz
ation
, data
analy
sis an
d nu
meric
comp
utatio
n in c
ross
-bor
der c
rime c
omba
tting i
nvolv
ing
prec
ious m
etals
Detec
tive S
ervic
es
Crim
e Inte
lligen
ce31
Mar
ch 20
15
2.15
ROW
A St
orag
ePr
ovide
stor
age c
apab
ility t
o stor
e, tra
ck an
d tra
ce ex
hibits
Detec
tive S
ervic
es
Crim
e Inte
lligen
ce31
Mar
ch 20
16
2.16
Audio
Visu
al an
d Vide
o Con
feren
cing
Enab
le tw
o-wa
y inte
racti
ve co
mmun
icatio
n usin
g tele
phon
e or
Inter
net te
chno
logies
that
allow
s peo
ple at
diffe
rent
locati
ons t
o com
e tog
ether
for a
mee
ting.
Detec
tive S
ervic
es31
Mar
ch 20
16
2.17
SAN
Stor
age
Prov
ide st
orag
e cap
abilit
y to s
tore,
track
and t
race
data
Fore
nsic
Servi
ces
30 S
eptem
ber 2
014
2.18
War
Roo
ms
Prov
ide ce
ntrali
zed c
omma
nd an
d con
trol c
apab
ility t
o givi
ng
and c
arryi
ng ou
t ord
ers a
nd fo
r sup
ervis
ing ta
sks.
High
leve
l or
ganis
ation
al bu
ilding
bloc
ks co
nsist
s of th
e foll
owing
pilla
rs:•
Decis
ion m
aking
• Inf
orma
tion a
cquis
ition
• Inf
orma
tion a
nalys
is •
Mobil
izatio
n of a
ll ava
ilable
tacti
cal a
nd op
erati
onal
reso
urce
s•
Exec
ution
comm
and
V isib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
Pr
otecti
on an
d Sec
urity
Ser
vices
31 D
ecem
ber 2
019
2.19
Daily
Infor
matio
n Pro
filing
Sys
tem
Estab
lish t
he ca
pabil
ity to
man
age i
nform
ation
on re
sour
ce sy
stems
in
one c
entra
lized
appli
catio
n and
prov
ide da
ily in
forma
tion o
f ac
tivitie
s to a
ll SAP
S co
mpon
ents.
Admi
nistra
tion
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
Pr
otecti
on an
d Sec
urity
Ser
vices
31 M
arch
2016
2.20
Mobil
e Con
necti
vity C
apab
ility
Enab
le re
al tim
e enq
uiries
of st
olen v
ehicl
es an
d own
ersh
ip (b
arco
de
extra
ction
from
licen
se di
scs a
nd dr
ivers
licen
ses),
firea
rms s
tatus
an
d own
ersh
ip, m
issing
and w
anted
perso
ns as
well
as In
terpo
l en
quirie
s
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 M
arch
2016
NUMB
ERPR
OJEC
T DE
SCRI
PTIO
N US
ER A
REA
ES
TIMA
TED
CO
MPLE
TION
DAT
ES2
CJS
Reva
mp
2.21
e-lea
rning
capa
bility
Pr
ovide
eLea
rning
Con
tent M
anag
emen
t Sys
tem (L
CMS)
capa
bility
to
enab
le on
-line d
istan
ce tr
aining
/ lear
ning t
o pro
mote
Know
ledge
an
d Tale
nt ma
nage
ment
in SA
PS.
Admi
nistra
tion
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
Pr
otecti
on an
d Sec
urity
Ser
vices
31 M
arch
2016
3TM
S Op
erat
iona
l Pro
jects
3.1
Autom
ated V
ehicl
e Loc
ation
Sys
tem (A
VL)
Ensu
res t
hat e
ach S
APS
officia
l that
comm
unica
tes w
ith a
1011
1 ce
ntre c
an id
entify
the e
xact
posit
ion –
coor
dinate
s and
stre
et ad
dres
ses -
of th
e com
plaint
and d
eploy
the n
eare
st ve
hicle
to the
cri
me sc
ene.
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 M
arch
2016
3.2Ga
uteng
TET
RA R
adio
Comm
unica
tion S
ystem
Pr
ovide
main
tenan
ce co
mpon
ents
and t
echn
ology
upda
tes fo
r the
pr
ofess
ional
mobil
e rad
io an
d tra
nsce
ivers
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
31 M
arch
2015
3.3Na
tiona
l Netw
ork U
pgra
de P
rogr
amme
(NNU
P)Re
desig
n the
SAP
S ne
twor
k to c
ater f
or m
oder
n tec
hnolo
gy
capa
bilitie
s and
the r
eplac
emen
t of r
edun
dant
infra
struc
ture.
Admi
nistra
tion
Visib
le Po
licing
De
tectiv
e Ser
vices
Cr
ime I
ntellig
ence
Pr
otecti
on an
d Sec
urity
Ser
vices
31 M
arch
2016
46 47
13. Service Delivery Improvement PlanThe 2013-2016 Service Delivery Improvement Plan (SDIP) for the SAPS has been compiled in response to the requirements of Chapter 1, Part III of the Public Service Regulations, 1999 (as amended). The regulations require the Executive Authority of the Department, the Minister of Police, to establish and sustain a service delivery improvement programme for the SAPS, with a three-year time-line. The Minister of Police’s has provided specific impetus to the SAPS SDIP through his declaration of 2013 as “the year of the frontline office”, which has subsequently been extended to the 2014/15 financial year.
The policy direction applicable to public service delivery includes the White Paper on Transforming Public Service Delivery, which advocates the eradication of maladministration towards improving service delivery in the public sector; the achieving of the citizens’ expectations and needs based is a legitimate practice by which any department of government is measured; and that the effectiveness of the services rendered should meet the basic needs of all citizens. In addition, the National Development Plan provides a specific outcome that is directed towards improving public service delivery, namely: Outcome 12: An efficient, effective and development-orientated public service, which espouses the need for quality and access to characterize service delivery by government.
The SAPS, like all government departments, comprises two (2) fundamental types of service delivery points, namely the front office and the back office. A front office is defined as any office in the SAPS that interacts directly with the public. It is therefore a “touch point” of community contact. Back offices are those offices within SAPS that service front offices and do not have direct contact with service beneficiaries. The primary touch points that SAPS has with the public are the police stations that are distributed throughout the country. The policing service provided from all police stations and, in particular those parts of the station that interact directly with the public, includes: » The Station Management; » Community Service Centres; » Victim Friendly Rooms; » Detention Management Facilities; » Station Sectors; » Exhibit Management (e.g. Vehicle Pounds and SAPS 13 Stores); » Detective Service Centres and other Detective Service offices; » Corporate Communication; » Administrative support and the Firearms Office; and » The emergency response service provided from all 1 0111 Centres.
The Minister’s continuing engagement with SAPS’ management prompted an analysis of service delivery within the context of the four dimensions identified as being fundamental to frontline service delivery. The four (4) dimensions include: » The individual as a SAPS employee; » The physical touch points from which our services are provided; » The quality of the service that is provided; and » The extent to which we engage with and involve our communities in the providing of our policing service.
The four (4) dimensions, represented by key service outcomes, have been unpacked to include specific objectives, within the framework of the eight Batho Pele Principles. Specific Batho Pele Principles are addressed directly by the service outcomes, objectives and key services. The Service Delivery Improvement Plan shows the links to these Batho Pele Principles. Two Batho Pele Principles, namely Service Standards and Value for Money are inherent within each of the four service outcomes.
THE “CADRE OF COP” THAT THE PEOPLE OF SOUTH AFRICA EXPECT
Key Service Objective: To ensure all of our members understand and subscribe to that which governs policing in South Africa.
• Entrenching the strategic direction of the SAPS in support of the 2030 Vision of Government;
• Institutionalizing the basic values and principles governing public administration, as contained in Section 195 of the Constitution;
• Ensuring a thorough understanding of the spirit and customer-orientated principles underlying “Batho Pele – People First”
• Living the SAPS Code of Conduct; and• Ensuring command and control through the correct application of the
rules that govern us.
SERVICE EXCELLENCE
Key Service Objective: To provide a professional, accountable service to the people in South Africa.
• Timely, professional response by Community Service Centre and 10111 Centre response vehicles;
• Professional service to all people visiting our service points, including queue and waiting times management;
• Timely, courteous response to people telephoning our service points;• Timely response to people contacting us via snail mail or electronic
mail;• Visible SAPS members responding professionally and courteously;• Dignified, empathetic and professional support to the victims of crime; • Professional managing of detainees; and• A structured programme of service delivery improvement station visits
to all 1 137 stations by SAPS Senior Management Service members
SAPS SERVICE POINTS AS THE FACE OF OUR SERVICE DELIVERY
Key Service Objective: To ensure SAPS service points adequately support professional policing.
• Clean, tidy and properly maintained service points.• A standardized corporate image at all service points, including
signage to and at all service points;• Clean, functional and visible vehicles;• Properly attired and adequately equipped members; • Adequately equipped Victim Friendly Facilities; • Improved access to our services by marginalized communities; and• Easy access to our service points for disabled people, in support of
the mainstreaming of disability.
IN PARTNERSHIP WITH COMMUNITIES TOWARDS A SAFER SOUTH AFRICA
Key Service Objective: To ensure effective engagement with all our stakeholders in the fight against crime.
• Structured stakeholder engagement and participation, including the managing of specific communication methods;
• Effective redressing of complaints against the SAPS, including the managing of Suggestion Boxes at all stations;
• Effective managing of compliments directed to the SAPS for excellent service delivery;
• Visible, concise Service Delivery Charters; and• The conducting of exit polls on people using our services to ensure
continuous improvement of service delivery.
FRONTLINE SERVICE DELIVERY
48 49
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS 18
THE
CADR
E OF
COP
THA
T TH
E PE
OPLE
OF
SOUT
H AF
RICA
EXP
ECT
Objec
tive:
To en
sure
that
all o
f our
mem
bers
und
erst
and
and
subs
crib
e to
that
whi
ch g
over
ns p
olici
ng in
Sou
th A
frica
Link
s to
Bath
o Pe
le: C
ourte
sy; A
cces
s.En
trenc
hing
the s
trate
gic
dire
ctio
n of
the S
APS
in
supp
ort o
f the
Nat
iona
l De
velo
pmen
t Plan
All p
eople
in S
outh
Afric
a are
an
d fee
l safe
SAPS
mem
bers
not fu
lly
awar
e of th
e stra
tegic
direc
tion o
f the S
APS
in su
ppor
t of th
e Nati
onal
Deve
lopme
nt Pl
an.
All S
APS
memb
ers f
ully
awar
e of th
e stra
tegic
direc
tion o
f the S
APS
in su
ppor
t of th
e Nati
onal
Deve
lopme
nt Pl
an
• Al
igning
19 o
f Pro
vincia
l, Di
vision
al an
d St
ation
Ope
ratio
nal
Perfo
rman
ce P
lans w
ith
the A
PP.
• •S
trateg
ic Ma
nage
ment
Comp
onen
t•
The n
umbe
r of O
PPs
align
ed w
ith th
e APP
• Co
mpile
a pr
esen
tation
(w
ith no
tes) o
n the
str
ategic
land
scap
e20
of the
SAP
S for
20
13/20
14.
• St
rateg
ic Ma
nage
ment
Comp
onen
t•
Deve
loped
pres
entat
ion.
• Co
nduc
t infor
matio
n se
ssion
s with
all
memb
ers o
n the
str
ategic
land
scap
e of
the S
APS.
• Pr
ovinc
ial an
d Divi
siona
l Co
mmiss
ioner
s.•
The n
umbe
r of m
embe
rs inf
orme
d of th
e SAP
S str
ategic
land
scap
e.
Inst
itutio
naliz
ing
the b
asic
valu
es an
d pr
incip
les
gove
rnin
g pu
blic
adm
inist
ratio
n as
cont
ained
in
Sec
tion
195 o
f the
Co
nstit
utio
n
SAPS
mem
bers
not
awar
e of o
r adh
ering
to
the C
onsti
tution
al va
lues
in Se
ction
195 o
f the
Cons
titutio
n
All S
APS
memb
ers a
dher
ing
to the
Con
stitut
ional
value
s in
Secti
on 19
5 of th
e Co
nstitu
tion
• De
velop
an in
terac
tive
works
hop o
n the
Bill
of Ri
ghts
and S
ectio
n 195
of
the C
onsti
tution
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
.•
Deve
loped
inter
activ
e wo
rksho
p
• Co
nduc
t wor
ksho
ps w
ith
all m
embe
rs on
the B
ill of
Righ
ts an
d Sec
tion
195 o
f the C
onsti
tution
.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
.•
The n
umbe
r of m
embe
rs wo
rk-sh
oppe
d in B
ill of
Righ
ts an
d Sec
tion 1
95 of
the
Con
stitut
ion.
Ensu
ring
a tho
roug
h un
ders
tand
ing
of th
e spi
rit
and
cust
omer
-orie
ntat
ed
prin
ciples
und
erlyi
ng
“Bat
ho P
ele –
Peop
le Fi
rst”
SAPS
mem
bers
not fu
lly
awar
e of th
e spir
it and
cu
stome
r-orie
ntated
pr
incipl
es un
derly
ing “B
atho
Pele
– Peo
ple F
irst”.
All S
APS
memb
ers p
racti
cing
the cu
stome
r-orie
ntated
pr
incipl
es un
derly
ing “B
atho
Pele
– Peo
ple F
irst”.
• De
velop
an in
terac
tive
works
hop o
n the
Bath
o Pe
le Pr
incipl
es.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
.•
Deve
loped
inter
activ
e wo
rksho
p
• W
orks
hop m
embe
rs in
the B
atho P
ele
Princ
iples
.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
.•
The n
umbe
r of m
embe
rs wo
rk-sh
oppe
d in t
he
Batho
Pele
Prin
ciples
.
------
------
------
------
------
--18
The
serv
ice d
elive
ry in
dicat
ors i
nclud
e bo
th q
uant
itativ
e an
d qu
alita
tive
indica
tors
.19
Align
ing m
eans
: ens
uring
that
all O
PPs c
onta
in at
leas
t the
man
dato
ry A
PP p
erfo
rman
ce in
dicat
ors.
20 Th
e SA
PS S
trate
gic L
ands
cape
will
cont
ain th
e fo
llowi
ng: t
he S
APS’
s Co
nstitu
tiona
l man
date
, the
Con
stitu
tiona
l req
uirem
ent,
the
Natio
nal D
evelo
pmen
t Plan
, the
Sta
te o
f the
Nat
ion A
ddre
ss, t
he M
iniste
r’s S
ervic
e De
liver
y Pr
ioritie
s, th
e JC
PS D
elive
ry
Agre
emen
t and
oth
er re
levan
t Agr
eem
ents,
the
strat
egic
objec
tives
and
prio
rities
of t
he S
APS,
and
the A
PP.
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
THE
CADR
E OF
COP
THA
T TH
E PE
OPLE
OF
SOUT
H AF
RICA
EXP
ECT
Objec
tive:
To en
sure
that
all o
f our
mem
bers
und
erst
and
and
subs
crib
e to
that
whi
ch g
over
ns p
olici
ng in
Sou
th A
frica
Link
s to
Bath
o Pe
le: C
ourte
sy; A
cces
s.Li
ving
the S
APS
Code
of
Cond
uct
SAPS
mem
bers
not
embr
acing
the S
APS
Code
of
Cond
uct a
s the
guidi
ng
stand
ard f
or be
havio
ur, bo
th on
and o
ff duty
.
All S
APS
memb
ers l
iving
the
SAPS
Cod
e of C
ondu
ct•
Deve
lop an
inter
activ
e wo
rksho
p on t
he S
APS
Code
of C
ondu
ct.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
• De
velop
ed in
terac
tive
works
hop
• W
orks
hop m
embe
rs in
the B
atho P
ele
Princ
iples
.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
• Th
e num
ber o
f mem
bers
work-
shop
ped i
n the
Ba
tho P
ele P
rincip
les.
• Pr
omote
a cu
lture
of
comm
itmen
t to th
e job
by
all m
embe
rs thr
ough
an
annu
al ple
dge t
o the
Co
de of
Con
duct.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Th
e num
ber o
f mem
bers
who h
ave p
ledge
d an
nuall
y to t
he S
APS
Code
of C
ondu
ct.
• En
force
the C
ode
throu
gh di
scipl
ine
mana
geme
nt
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Th
e num
ber o
f mem
bers
char
ged d
epar
tmen
tally
and c
onvic
ted in
term
s of
the S
APS
Code
of
Cond
uct.
• De
velop
an in
terac
tive
works
hop o
n the
na
ture,
caus
es an
d co
nseq
uenc
es of
cri
mina
l con
duct
by
SAPS
mem
bers,
inc
luding
corru
ption
and
fraud
.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
.•
Deve
loped
inter
activ
e wo
rksho
p
• W
orks
hop a
ll mem
bers
on th
e natu
re, c
ause
s an
d con
sequ
ence
s of
crimi
nal c
ondu
ct by
SAP
S me
mber
s, inc
luding
corru
ption
and
fraud
.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Th
e num
ber o
f mem
bers
work-
shop
ped o
n the
na
ture,
caus
es an
d co
nseq
uenc
es of
crim
inal
cond
uct b
y SAP
S me
mber
s, inc
luding
co
rrupti
on an
d fra
ud.
• De
velop
a po
licy o
n co
mpuls
ory s
ubsta
nce
abus
e tes
ts for
SAP
S me
mber
s.
• Pe
rsonn
el Ma
nage
ment
Divis
ion•
Deve
loped
polic
y on
subs
tance
abus
e tes
ting
for al
l mem
bers
50 51
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
THE
CADR
E OF
COP
THA
T TH
E PE
OPLE
OF
SOUT
H AF
RICA
EXP
ECT
Objec
tive:
To en
sure
that
all o
f our
mem
bers
und
erst
and
and
subs
crib
e to
that
whi
ch g
over
ns p
olici
ng in
Sou
th A
frica
Link
s to
Bath
o Pe
le: C
ourte
sy; A
cces
s.En
surin
g co
mm
and
and
cont
rol t
hrou
gh th
e cor
rect
ap
plica
tion
of th
e rul
es th
at
gove
rn u
s
Incon
sisten
t leve
ls of
comm
and a
nd co
ntrol
at all
lev
els in
SAP
S.
Incon
sisten
t leve
ls of
comm
and a
nd co
ntrol
at all
lev
els in
SAP
S.
Effec
tive c
omma
nd an
d co
ntrol
at all
leve
ls in
SAPS
.•
Deve
lop a
templa
te for
sh
ort, u
nann
ounc
ed
visits
to S
tation
s foc
using
on ke
y are
as of
co
mman
d and
contr
ol at
statio
ns.
• Vi
sible
Polic
ing D
ivisio
n•
Deve
loped
Stat
ion-vi
sit
templa
te
• De
velop
guide
lines
for
unan
noun
ced v
isits
to sta
tions
• Vi
sible
Polic
ing D
ivisio
n•
Deve
loped
guide
lines
for
unan
noun
ced v
isits
to sta
tions
.•
Ensu
re sc
hedu
led,
unan
noun
ced v
isits
to St
ation
s by P
rovin
cial,
Clus
ter an
d Stat
ion
Mana
geme
nt.
• Pr
ovinc
ial
Comm
ission
ers.
• Nu
mber
of sc
hedu
led
unan
noun
ced v
isits
to St
ation
s
• Ma
intain
a da
tabas
e for
tren
d ana
lysis
of un
anno
unce
d visi
ts to
statio
ns.
• Vi
sible
Polic
ing D
ivisio
n.•
Quar
terly
repo
rts on
ide
ntifie
d tre
nds
• De
velop
a pr
opos
al for
a s
ystem
of “S
tation
Gu
ardia
ns” t
o ass
ist w
ith
prob
lem id
entifi
catio
n an
d res
olutio
n.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
Stat
ion
Guar
dians
prop
osal
• De
velop
a pr
opos
al for
the e
stabli
shing
of
Clus
ter an
d Stat
ion
Monit
oring
Team
s.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
Clus
ter an
d St
ation
Mon
itorin
g Tea
ms
prop
osal
• De
velop
a Na
tiona
l Ins
tructi
on on
Duty
Of
ficer
s at a
ll lev
els.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
Nati
onal
Instru
ction
.
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
THE
CADR
E OF
COP
THA
T TH
E PE
OPLE
OF
SOUT
H AF
RICA
EXP
ECT
Objec
tive:
To en
sure
that
all o
f our
mem
bers
und
erst
and
and
subs
crib
e to
that
whi
ch g
over
ns p
olici
ng in
Sou
th A
frica
Link
s to
Bath
o Pe
le: C
ourte
sy; A
cces
s.En
surin
g co
mm
and
and
cont
rol t
hrou
gh th
e cor
rect
ap
plica
tion
of th
e rul
es th
at
gove
rn u
s.
Incon
sisten
t leve
ls of
comm
and a
nd co
ntrol
at all
lev
els in
SAP
S.
Incon
sisten
t leve
ls of
comm
and a
nd co
ntrol
at all
lev
els in
SAP
S.
Effec
tive c
omma
nd an
d co
ntrol
at all
leve
ls in
SAPS
.•
Asse
ss th
e pro
per
mana
geme
nt (im
pleme
ntatio
n /
utilis
ation
) of th
e duty
offi
cer c
once
pt at
prov
incial
, unit
and
statio
n lev
els.
• Ins
pecto
rate
Divis
ion.
• Qu
arter
ly as
sess
ment
of du
ty offi
cer c
once
pt fro
m Ins
pecti
on R
epor
ts
• De
velop
an in
terac
tive
works
hop (
Train
ing D
ay)
for al
l mem
bers
on ke
y leg
islati
on an
d poli
cies.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
.•
Deve
loped
wor
ksho
p on
key l
egisl
ation
.
• W
orks
hop m
embe
rs on
key l
egisl
ation
and
polic
ies
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers21
• Nu
mber
of m
embe
rs wo
rk-sh
oppe
d on k
ey
legisl
ation
.
------
------
------
------
------
--21
In co
oper
ation
with
Hum
an R
esou
rce
Deve
lopm
ent a
nd L
egal
Serv
ices.
52 53
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SAPS
SER
VICE
POI
NTS
AS T
HE FA
CE O
F OU
R SE
RVIC
E DE
LIVE
RYOb
jectiv
e: To
ensu
re S
APS
serv
ice p
oint
s ade
quat
ely su
ppor
t pro
fess
iona
l pol
icing
Link
s to
Bath
o Pe
le: C
ourte
sy; A
cces
s.Cl
ean,
tidy
and
prop
erly
main
tain
ed se
rvice
poi
nts
All p
eople
visit
ing S
APS
Servi
ce P
oints
Varyi
ng le
vels
of cle
anlin
ess,
tidine
ss an
d main
tenan
ce
at na
tiona
l, pro
vincia
l and
sta
tion s
ervic
e poin
ts.
All n
ation
al, pr
ovinc
ial an
d sta
tion s
ervic
e poin
ts cle
an,
tidy a
nd pr
oper
ly ma
intain
ed.
• De
velop
a sta
ndar
d for
cle
anlin
ess,
neatn
ess,
maint
enan
ce an
d or
ganis
ation
at S
APS
servi
ce po
ints,
includ
ing
Stati
ons a
nd C
SCs.
• Su
pply
Chain
Ma
nage
ment
Divis
ion.
• De
velop
ed st
anda
rd.
• En
sure
all s
ervic
e po
ints,
includ
ing
Stati
ons a
nd C
SCs,
are
neat,
clea
n, pr
oper
ly ma
intain
ed an
d well
or
ganis
ed.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Nu
mber
of po
lice s
ervic
e po
ints,
includ
ing S
tation
s an
d CSC
s nea
t, clea
n, pr
oper
ly ma
intain
ed an
d we
ll org
anise
d.
• De
velop
a se
curity
risk
asse
ssme
nt tem
plate
for th
e ide
ntific
ation
and
mitig
ation
of se
curity
ris
ks at
all S
APS
servi
ce po
ints,
includ
ing
Stati
ons.
• St
rateg
ic Ma
nage
ment
Comp
onen
t•
Deve
loped
secu
rity ris
k as
sess
ment
templa
te.
• Co
nduc
t sec
urity
risk
asse
ssme
nts at
all
SAPS
servi
ce po
ints,
includ
ing S
tation
s to
identi
fy an
d mitig
ate
secu
rity ris
ks.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Nu
mber
of st
ation
secu
rity
risk a
sses
smen
ts
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SAPS
SER
VICE
POI
NTS
AS T
HE FA
CE O
F OU
R SE
RVIC
E DE
LIVE
RYOb
jectiv
e: To
ensu
re S
APS
serv
ice p
oint
s ade
quat
ely su
ppor
t pro
fess
iona
l pol
icing
Link
s to
Bath
o Pe
le: C
ourte
sy; A
cces
s.A
stan
dard
ized
corp
orat
e im
age a
t all s
ervic
e poi
nts,
inclu
ding
sign
age t
o an
d at
all
serv
ice p
oint
s
All p
eople
in S
outh
Afric
aTh
e cor
pora
te im
age o
f the
SAP
s has
not b
een
stand
ardiz
ed ac
ross
all
servi
ce po
ints
Stan
dard
ized c
orpo
rate
imag
e at
all na
tiona
l, pro
vincia
l and
sta
tion s
ervic
e poin
ts
• De
velop
a Co
rpor
ate
Identi
ty St
anda
rd fo
r all
SAPS
servi
ce po
ints,
includ
ing S
tation
s and
Co
mmun
ity S
ervic
e Ce
ntres
(CSC
s).
• Co
rpor
ate
Comm
unica
tion
Comp
onen
t
• De
velop
ed st
anda
rd.
• De
velop
a sta
ndar
d for
all
furn
iture
at al
l SAP
S se
rvice
point
s, inc
luding
St
ation
s (CS
C)s.
• Su
pply
Chain
Ma
nage
ment
Divis
ion.
• De
velop
ed st
anda
rd
• En
sure
appr
opria
te sig
nage
to an
d at a
ll St
ation
s22.
• Pr
ovinc
ial
Comm
ission
ers.
• Nu
mber
of S
tation
s with
ap
prop
riate
signa
ge to
and
at all
stati
ons.
• En
sure
appr
opria
te sig
nage
at al
l ser
vice
point
s (Pr
ovinc
ial
Offic
es, D
ivisio
nal
Offic
es, S
pecia
lised
Un
its an
d all
dece
ntrali
sed o
ffices
)
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers
• Nu
mber
of se
rvice
point
s wi
th sig
nage
at th
e ser
vice
point
.
Clea
n, fu
nctio
nal a
nd
visib
le ve
hicle
sVa
rying
leve
ls of
clean
lines
s an
d ope
ratio
nal fu
nctio
nality
in
resp
ect o
f the 5
4 000
ve
hicles
at th
e disp
osal
of the
SAP
S
All 5
1 000
SAP
S ve
hicles
cle
an.
The o
pera
tiona
l func
tiona
lity
of all
51 00
0 SAP
S ve
hicles
ma
nage
d in t
erms
of ex
isting
pr
escri
pts.
• En
sure
all S
APS
vehic
les ar
e clea
n.•
Prov
incial
Co
mmiss
ioner
s an
d Divi
siona
l Co
mmiss
ioner
s.
• Th
e num
ber o
f clea
n SA
PS ve
hicles
.
• Im
prov
e tur
naro
und
times
for v
ehicl
es
unde
rgoin
g ser
vices
and
repa
irs.
• Su
pply
Chain
Ma
nage
ment
Divis
ion•
Perce
ntage
of se
rvice
able
functi
onal
vehic
les at
any
given
time.
------
------
------
------
------
--22
Plea
se n
ote:
stan
dard
s for
sign
age
to a
nd a
t all s
ervic
e po
ints,
includ
ing st
ation
s, wi
ll be
dete
rmine
d wi
thin
the
stand
ardis
ed C
orpo
rate
Iden
tity fo
r SAP
S se
rvice
poin
ts.
54 55
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SAPS
SER
VICE
POI
NTS
AS T
HE FA
CE O
F OU
R SE
RVIC
E DE
LIVE
RYOb
jectiv
e: To
ensu
re S
APS
serv
ice p
oint
s ade
quat
ely su
ppor
t pro
fess
iona
l pol
icing
Link
s to
Bath
o Pe
le: C
ourte
sy; A
cces
s.Pr
oper
ly at
tired
and
adeq
uate
ly eq
uipp
ed
mem
bers
Varyi
ng le
vels
of ad
here
nce
to the
SAP
S dr
ess o
rder
s.
Varyi
ng le
vels
of av
ailab
ility
and u
se of
critic
al ite
ms 23
Adhe
renc
e by a
ll SAP
S me
mber
s to t
he dr
ess o
rder
s.
All o
pera
tiona
l SAP
S me
mber
s equ
ipped
and
utiliz
ing cr
itical
items
.27
• En
sure
adhe
renc
e to
the S
APS
Dres
s Ord
ers
by al
l mem
bers.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Th
e num
ber o
f mem
bers
not a
ttired
in ac
cord
ance
wi
th the
dres
s ord
ers.
• En
sure
mem
bers
are
adeq
uatel
y equ
ipped
wi
th the
requ
ired “
tools
of the
trad
e”, in
cludin
g cri
tical
items
.
• Su
pply
Chain
Ma
nage
ment
Divis
ion.
• Th
e num
ber o
f mem
bers
not e
quipp
ed w
ith th
e re
quire
d too
ls of
the tr
ade.
Adeq
uate
ly eq
uipp
ed V
ictim
Fr
iendl
y Roo
ms
All p
eople
who
are v
ictim
s of
crime
.1 0
59 ad
equa
tely e
quipp
ed
Victi
m Fr
iendly
Roo
ms
(VFR
s)
Adeq
uatel
y equ
ipped
VFR
s at
all 1
137 S
tation
s.•
Ensu
re st
anda
rdise
d co
rpor
ate id
entity
for
VFRs
, inclu
ding p
rope
r sig
nage
.24
• Co
rpor
ate
Comm
unica
tion
Comp
onen
t
• De
velop
ed C
orpo
rate
Identi
ty St
anda
rd.
• De
velop
a sta
ndar
d for
fur
nitur
e at a
ll VFR
s.•
Supp
ly Ch
ain
Mana
geme
nt Di
vision
.•
Deve
loped
stan
dard
.
• De
velop
and i
mplem
ent
an im
pleme
ntatio
n pla
n for
the a
pplic
ation
of
Corp
orate
Iden
tity
Stan
dard
s for
VFR
s.
• Su
pply
Chain
Ma
nage
ment
Divis
ion.
• De
velop
ed im
pleme
ntatio
n pla
n.•
Numb
er of
Stat
ions w
ith
stand
ardis
ed V
FRs.
• Inc
lude t
he pr
omoti
ng
of the
avail
abilit
y of
VFRs
in th
e exte
rnal
comm
unica
tion s
trateg
y .
• Co
rpor
ate
Comm
unica
tion
Comp
onen
t.
• De
velop
ed ex
terna
l co
mmun
icatio
n stra
tegy.
------
------
------
------
------
--23
Critic
al ite
ms i
nclud
e: a
ppoin
tmen
t cer
tifica
te, fi
rear
m a
nd a
mm
unitio
n, b
ullet
resis
tant
vest,
han
dcuff
s, pe
pper
spra
y, to
rch
and
tonf
a.24
The
corp
orat
e ide
ntity
of V
ictim
Frie
ndly
Room
s are
to b
e de
term
ined
with
in th
e sta
ndar
dised
corp
orat
e ide
ntity
for S
APS
serv
ice p
oints.
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SAPS
SER
VICE
POI
NTS
AS T
HE FA
CE O
F OU
R SE
RVIC
E DE
LIVE
RYOb
jectiv
e: To
ensu
re S
APS
serv
ice p
oint
s ade
quat
ely su
ppor
t pro
fess
iona
l pol
icing
Link
s to
Bath
o Pe
le: C
ourte
sy; A
cces
s.Im
prov
ed ac
cess
to o
ur
serv
ices b
y mar
gina
lised
co
mm
uniti
es
Comm
unitie
s mar
ginali
sed
by di
stanc
e.1 1
37 po
lice s
tation
s, fro
ntline
se
rvice
point
s.Im
prov
ed ac
cess
to S
APS
servi
ce po
ints i
n line
with
ge
ogra
phic
acce
ss no
rms.
• De
velop
geog
raph
ic ac
cess
norm
s for
all
polic
e stat
ions.
• Or
ganis
ation
al De
velop
ment
• Th
e num
ber o
f Stat
ions
with
deve
loped
geog
raph
ic ac
cess
norm
s.•
Deve
lop an
d imp
lemen
t an
Integ
rated
Inf
rastr
uctur
e De
velop
ment
and
Susta
inabil
ity S
trateg
y for
the S
APS.
• Su
pply
Chain
Ma
nage
ment
Divis
ion.
• De
velop
ed st
rateg
y .
Easy
acce
ss to
our
se
rvice
poi
nts f
or d
isabl
ed
peop
le, in
supp
ort o
f the
m
ainst
ream
ing
of d
isabi
lity
All d
isable
d peo
ple vi
siting
SA
PS se
rvice
point
s.No
t all s
ervic
e poin
ts at
natio
nal, p
rovin
cial a
nd
statio
n lev
els ab
le to
cater
for
acce
ss by
disa
bled p
erso
ns
and e
lderly
perso
ns.
All n
ation
al, pr
ovinc
ial an
d sta
tion s
ervic
e poin
ts ab
le to
cater
for a
cces
s by d
isable
d pe
rsons
and e
lderly
perso
ns.
• De
termi
ne th
e num
ber
of se
rvice
point
s able
to
cater
for a
cces
s by
disab
led an
d elde
rly
perso
ns.
• Su
pply
Chain
Ma
nage
ment
Divis
ion.
• Nu
mber
of se
rvice
point
s ab
le to
cater
for a
cces
s by
disa
bled a
nd el
derly
pe
rsons
.
• As
sess
servi
ce po
ints t
o de
termi
ne ac
cess
ibility
ba
rrier
s for
disa
bled a
nd
elder
ly pe
rsons
.
• Su
pply
Chain
Ma
nage
ment
Divis
ion.
• Th
e num
ber o
f ser
vice
point
s acc
essib
le to
the
disab
led an
d elde
rly
(bas
eline
).•
Deve
lop an
d imp
lemen
t an
imple
menta
tion
plan t
o inc
reas
e the
nu
mber
of se
rvice
po
ints a
cces
sible
to the
dis
abled
and e
lderly
.
• Su
pply
Chain
Ma
nage
ment
Divis
ion.
• Th
e num
ber o
f ser
vice
point
s acc
essib
le to
the
disab
led an
d elde
rly
56 57
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SERV
ICE
EXCE
LLEN
CEOb
jectiv
e: To
pro
vide a
pro
fess
iona
l, acc
ount
able
serv
ice to
the p
eopl
e of S
outh
Afri
caLi
nks t
o Ba
tho
Pele:
Cou
rtesy
; Acc
ess.
Prof
essio
nal s
ervic
e to
all
peop
le vis
iting
our
serv
ice
poin
ts, in
cludi
ng q
ueue
m
anag
emen
t
All p
eople
visit
ing S
APS
servi
ce po
ints.
Varyi
ng le
vels
of:•
Queu
ing m
anag
emen
t;an
d•
Leve
ls of
servi
ce
deliv
ery.
Natio
nal, p
rovin
cial a
nd
statio
n ser
vice p
oints
will
deter
mine
spec
ific qu
euing
tim
es.
The s
tanda
rd of
servi
ce
deliv
ery p
rovid
ed w
ill no
t de
viate
from
the re
quire
ment
impo
sed b
y the
SAP
S Co
de
of Co
nduc
t, nam
ely: w
ith
integ
rity, r
ende
r a re
spon
sible,
eff
ectiv
e ser
vice o
f high
qu
ality
which
is ac
cess
ible
to ev
ery p
erso
n and
co
ntinu
ously
striv
e tow
ards
im
prov
ing th
is se
rvice
.
• De
velop
a fro
ntline
sta
ndar
d for
servi
ce
bene
ficiar
y
• Vi
sible
Polic
ing D
ivisio
n•
Deve
loped
stan
dard
.
• De
velop
stan
dard
s for
se
rvice
bene
ficiar
ies
apply
ing at
SAP
S se
rvice
point
s for
: -P
olice
Clea
ranc
e Ce
rtifica
tes;
-Pub
lic D
river
Per
mits;
-Fire
arm
Licen
ces;
-Lice
nce t
o dea
l in
seco
nd-h
and g
oods
; -L
iquor
licen
ce;
-Auth
entic
ation
of
docu
ments
; -R
epor
ting o
f a m
otor
vehic
le ac
ciden
t; -A
ttorn
eys a
pplyi
ng
for co
pies o
f spe
cific
docu
ments
; -S
tatem
ents
(socia
l gr
ants,
proo
f of li
fe,
etc.)
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
stan
dard
s.
• De
velop
a Flo
or
Mana
ger c
once
pt,
includ
ing a
Servi
ce
Bene
ficiar
y Reg
ister.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
Cus
tomer
Car
e Ma
nage
r Con
cept
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SERV
ICE
EXCE
LLEN
CEOb
jectiv
e: To
pro
vide a
pro
fess
iona
l, acc
ount
able
serv
ice to
the p
eopl
e of S
outh
Afri
caLi
nks t
o Ba
tho
Pele:
Cou
rtesy
; Acc
ess.
Prof
essio
nal s
ervic
e to
all
peop
le vis
iting
our
serv
ice
poin
ts, in
cludi
ng q
ueue
m
anag
emen
t
All p
eople
visit
ing S
APS
servi
ce po
ints.
Varyi
ng le
vels
of:•
Queu
ing m
anag
emen
t;an
d•
Leve
ls of
servi
ce
deliv
ery .
Natio
nal, p
rovin
cial a
nd
statio
n ser
vice p
oints
will
deter
mine
spec
ific qu
euing
tim
es.
The s
tanda
rd of
servi
ce
deliv
ery p
rovid
ed w
ill no
t de
viate
from
the re
quire
ment
impo
sed b
y the
SAP
S Co
de
of Co
nduc
t, nam
ely: w
ith
integ
rity, r
ende
r a re
spon
sible,
eff
ectiv
e ser
vice o
f high
qu
ality
which
is ac
cess
ible
to ev
ery p
erso
n and
co
ntinu
ously
striv
e tow
ards
im
prov
ing th
is se
rvice
.
• De
velop
a sta
ndar
d for
feed
back
to
comp
laina
nts (S
MS,
etc.)
who h
ave
regis
tered
a cri
mina
l ca
se at
a SA
PS se
rvice
po
int.
• Te
chno
logy
Mana
geme
nt Se
rvice
Di
vision
• De
velop
ed st
anda
rd.
• Pr
ovide
feed
back
to
comp
laina
nts w
ho ha
ve
regis
tered
a cri
mina
l ca
se at
a SA
PS se
rvice
po
int.
• De
tectiv
e Ser
vice.
• Fe
edba
ck ra
te on
statu
s of
the ca
se.
• De
velop
a lea
rning
pr
ogra
mme f
or
memb
ers r
ende
ring a
fro
ntline
servi
ce.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
• De
velop
ed pr
ogra
mme
• De
velop
an A
ward
s St
rateg
y for
the S
APS.
• Pe
rsonn
el Ma
nage
ment
Divis
ion.
• De
velop
ed st
rateg
y.
• Ide
ntify
poor
perfo
rming
SA
PS se
rvice
point
s, sp
ecific
ally p
olice
sta
tions
, and
mem
bers
and i
mplem
ent
inter
venti
ons.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers
• Nu
mber
of im
pleme
nted
inter
venti
ons
• Im
pleme
nt em
ploye
e he
alth a
nd w
ellne
ss
prog
ramm
es fo
r fro
ntline
me
mber
s at p
olice
sta
tions
.
• Pe
rsonn
el Ma
nage
ment
Divis
ion.
• Nu
mber
of pr
ogra
mmes
im
pleme
nted.
58 59
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SERV
ICE
EXCE
LLEN
CEOb
jectiv
e: To
pro
vide a
pro
fess
iona
l, acc
ount
able
serv
ice to
the p
eopl
e of S
outh
Afri
caLi
nks t
o Ba
tho
Pele:
Cou
rtesy
; Acc
ess.
Prof
essio
nal s
ervic
e to
all
peop
le vis
iting
our
serv
ice
poin
ts, in
cludi
ng q
ueue
m
anag
emen
t
All p
eople
visit
ing S
APS
servi
ce po
ints.
Varyi
ng le
vels
of:•
Queu
ing m
anag
emen
t;an
d•
Leve
ls of
servi
ce
deliv
ery.
Natio
nal, p
rovin
cial a
nd
statio
n ser
vice p
oints
will
deter
mine
spec
ific qu
euing
tim
es.
The s
tanda
rd of
servi
ce
deliv
ery p
rovid
ed w
ill no
t de
viate
from
the re
quire
ment
impo
sed b
y the
SAP
S Co
de
of Co
nduc
t, nam
ely: w
ith
integ
rity, r
ende
r a re
spon
sible,
eff
ectiv
e ser
vice o
f high
qu
ality
which
is ac
cess
ible
to ev
ery p
erso
n and
co
ntinu
ously
striv
e tow
ards
im
prov
ing th
is se
rvice
.
• De
velop
and i
mplem
ent
a stan
dard
on co
nduc
t in
the C
SC, in
cludin
g the
use o
f cell
phon
es
in CS
Cs.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
stan
dard
.
• Ad
dres
s re
comm
enda
tions
mad
e by
polic
e ove
rsigh
t str
uctur
es (e
.g. P
ortfo
lio
Comm
ittee o
n Poli
ce,
Civil
ian S
ecre
tariat
) on
servi
ce de
liver
y in S
APS
• Pr
ovinc
ial
Comm
ission
ers.
• Nu
mber
of pl
ans t
o ad
dres
s rec
omme
ndati
ons
• De
velop
a sta
ndar
d for
sta
temen
t-tak
ing.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
.•
Deve
loped
stan
dard
.
• De
velop
a sta
ndar
d for
the
regis
tratio
n of c
rime,
includ
ing th
e Crim
e Ad
minis
tratio
n Sys
tem
(CAS
) and
the C
ase
Dock
et Ma
nage
ment
Syste
m (C
DMS)
.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
stan
dard
.
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SERV
ICE
EXCE
LLEN
CEOb
jectiv
e: To
pro
vide a
pro
fess
iona
l, acc
ount
able
serv
ice to
the p
eopl
e of S
outh
Afri
caLi
nks t
o Ba
tho
Pele:
Cou
rtesy
; Acc
ess.
Tim
ely, p
rofe
ssio
nal
resp
onse
by C
omm
unity
Se
rvice
Cen
tre an
d 10
111
Cent
re re
spon
se ve
hicle
s
Peop
le re
ques
ting a
phys
ical
resp
onse
from
SAP
S Co
mmun
ity S
ervic
e Cen
tres
or 10
111 C
entre
s.
• Pr
ovinc
ial an
d Stat
ion
spec
ific re
spon
se tim
es
to Al
pha,
Brav
o and
Ch
arlie
comp
laints
To be
deter
mine
d 25•
Deve
lop a
stand
ard
for fr
ontlin
e ser
vice
deliv
ery b
y mem
bers
when
activ
ating
a po
lice
resp
onse
to a
scen
e of
crime
.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
stan
dard
.
• De
velop
a sta
ndar
d for
firs
t res
pond
ers t
o a
crime
scen
e.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
stan
dard
• De
velop
a Na
tiona
l Ins
tructi
on on
crim
e sc
ene m
anag
emen
t.
• Fo
rens
ic Se
rvice
s Di
vision
.•
Revis
ed N
ation
al Ins
tructi
on.
• De
velop
a sta
ndar
d to
deal
with
exhib
its
gathe
red /
confi
scate
d at
crime
scen
es /
hand
ed-in
to C
SCs.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
stan
dard
.
• Cu
stomi
se A
lpha,
Brav
o an
d Cha
rlie re
spon
se
times
to ac
comm
odate
ur
ban,
semi
-urb
an an
d ru
ral e
nviro
nmen
ts.
• Vi
sible
Polic
ing D
ivisio
n•
Custo
mise
d rea
ction
tim
es to
Alph
a, Br
avo a
nd
Char
lie co
mplai
nts
• Mo
nitor
resp
onse
times
of
SAPS
vehic
les.
• Vi
sible
Polic
ing D
ivisio
n.•
Resp
onse
times
for
Alph
a, Br
avo a
nd C
harlie
co
mplai
nts.
• De
velop
and i
mplem
ent
a com
munic
ation
plan
for
the s
ensit
ising
of
the co
mmun
ity on
the
cons
eque
nces
of pr
ank
or m
isdire
cted c
alls.
• Co
rpor
ate
Comm
unica
tion
Comp
onen
t
• Nu
mber
of pr
ank a
nd
misd
irecte
d call
s.
------
------
------
------
------
--25
Res
pons
e tim
es to
com
plaint
s (Al
pha,
Bra
vo an
d Cha
rlie C
ompla
ints)
has n
ot be
en in
clude
d as a
serv
ice st
anda
rd as
SAP
S is
curre
ntly
enga
ged i
n a pr
oces
s of d
evelo
ping c
usto
mise
d tar
gets
for r
eacti
on tim
es sp
ecific
ally f
or ur
ban,
rura
l and
sem
i-urb
an ar
eas
as th
e cu
rrent
targ
ets d
o no
t pro
vide
for t
his d
istinc
tion.
60 61
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SERV
ICE
EXCE
LLEN
CEOb
jectiv
e: To
pro
vide a
pro
fess
iona
l, acc
ount
able
serv
ice to
the p
eopl
e of S
outh
Afri
caLi
nks t
o Ba
tho
Pele:
Cou
rtesy
; Acc
ess.
Tim
ely, c
ourte
ous r
espo
nse
to p
eopl
e tele
phon
ing
our
serv
ice p
oint
s
All p
eople
conta
cting
SAP
S se
rvice
point
s tele
phon
ically
.Va
rying
resp
onse
times
to
telep
hone
calls
rece
ived
at na
tiona
l, pro
vincia
l and
sta
tion s
ervic
e poin
ts.
Natio
nal, p
rovin
cial a
nd
statio
n ser
vice p
oints
will
deter
mine
spec
ific te
lepho
nic
resp
onse
times
that
will n
ot ex
ceed
the n
ation
al sta
ndar
d of
answ
ering
ever
y call
mad
e to
a SAP
S se
rvice
point
with
in 3 r
ings.
• De
velop
a sta
ndar
d, inc
luding
reac
tion t
ime,
to tel
epho
ne ca
lls m
ade
to the
CSC
and 1
0111
Ce
ntres
.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
stan
dard
• Im
pleme
nt the
stan
dard
for
telep
hone
calls
mad
e to
the C
SC an
d 101
11
Centr
es.
• Vi
sible
Polic
ing D
ivisio
n.•
Reac
tion t
imes
for
telep
hone
calls
.
• Ma
ke us
e of “
myste
ry cli
ents”
to as
sess
the
quali
ty of
answ
ering
tel
epho
nes.
• Vi
sible
Polic
ing D
ivisio
n•
Numb
er of
“mys
tery c
lient”
as
sess
ments
.
Tim
ely re
spon
se to
peo
ple
cont
actin
g us
via s
nail m
ail
or el
ectro
nic m
ail
All p
eople
conta
cting
SAP
S se
rvice
point
s via
snail
or
e-ma
il.
Varyi
ng re
spon
se tim
es
to sn
ail m
ail or
elec
tronic
ma
il rec
eived
at na
tiona
l, pr
ovinc
ial an
d stat
ion se
rvice
po
ints.
Natio
nal, p
rovin
cial a
nd
statio
n ser
vice p
oints
will
deter
mine
spec
ific te
lepho
nic
resp
onse
times
that
will n
ot ex
ceed
the n
ation
al sta
ndar
d of
dispa
tching
a re
spon
se to
sn
ail m
ail w
ithin
5 wor
king
days
and e
lectro
nic m
ail
withi
n 2 w
orkin
g day
s.
• De
velop
a sta
ndar
d, inc
luding
reac
tion
time,
to sn
ail m
ail an
d ele
ctron
ic ma
il.
• Fin
ance
and
Admi
nistra
tion S
ervic
es
Divis
ion.
• De
velop
ed st
anda
rd.
• Im
pleme
nt a s
tanda
rd,
includ
ing re
actio
n tim
e, to
snail
and
electr
onic
mail.
• Fin
ance
and
Admi
nistra
tion S
ervic
es
Divis
ion.
• Re
actio
n tim
es fo
r sna
il ma
il and
elec
tronic
.
• Ma
ke us
e of “
myste
ry cli
ents”
to as
sess
the
reac
tion t
o sna
il mail
an
d elec
tronic
.
• Fin
ance
and
Admi
nistra
tion S
ervic
es
Divis
ion.
• Nu
mber
of “m
yster
y clie
nt”
asse
ssme
nts
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SERV
ICE
EXCE
LLEN
CEOb
jectiv
e: To
pro
vide a
pro
fess
iona
l, acc
ount
able
serv
ice to
the p
eopl
e of S
outh
Afri
caLi
nks t
o Ba
tho
Pele:
Cou
rtesy
; Acc
ess.
Visib
le SA
PS m
embe
rs
resp
ondi
ng p
rofe
ssio
nally
an
d co
urte
ously
All p
eople
requ
estin
g a
visibl
e SAP
S me
mber
’s as
sistan
ce.
Varyi
ng se
rvice
deliv
ery.
The s
tanda
rd of
servi
ce
deliv
ery p
rovid
ed w
ill no
t de
viate
from
the re
quire
ment
impo
sed b
y the
SAP
S Co
de
of Co
nduc
t, nam
ely: w
ith
integ
rity, r
ende
r a re
spon
sible,
eff
ectiv
e ser
vice o
f high
qu
ality
which
is ac
cess
ible
to ev
ery p
erso
n and
co
ntinu
ously
striv
e tow
ards
im
prov
ing th
is se
rvice
.
• De
velop
and i
mplem
ent
a com
munic
ation
plan
to
ensu
re al
l SAP
S me
mber
s in u
nifor
m un
derst
and t
hat th
ey
may b
e app
roac
hed
by a
memb
er of
the
comm
unity
to as
sist
with
prob
lem re
solut
ion
/ enq
uiries
and a
re
requ
ired t
o res
pond
ap
prop
riatel
y .
• Co
rpor
ate
Comm
unica
tion.
• Im
pleme
nted
comm
unica
tion p
lan.
Dign
ified
, em
path
etic
and
prof
essio
nal s
uppo
rt to
the
victim
s of c
rime
All p
eople
who
are v
ictim
s of
crime
.V a
rying
servi
ce de
liver
y na
tiona
l by p
rovin
cial a
nd
statio
n ser
vice p
oints.
The s
tanda
rd of
servi
ce
deliv
ery p
rovid
ed w
ill no
t de
viate
from
the re
quire
ment
impo
sed b
y Vict
ims’
Char
ter.
• Im
pleme
ntatio
n of th
e Vi
ctims
’ Cha
rter b
y all
Stati
ons.
• Vi
sible
Polic
ing D
ivisio
n.•
The n
umbe
r of S
tation
s tha
t hav
e imp
lemen
ted th
e V i
ctims
’ Cha
rter.
• Tr
aining
of m
embe
rs in
family
, viol
ence
and
sexu
al off
ence
s. -
Imple
ment
the
V icti
ms of
Crim
e Ch
arter
. -
Enga
geme
nt wi
th oth
er ro
le-pla
yers
from
gove
rnme
nt de
partm
ents
and
NGOs
towa
rds t
he
prop
er ha
ndlin
g of
victim
s of c
rime.
• Hu
man R
esou
rce
Deve
lopme
nt Di
vision
.•
The p
erce
ntage
lear
ners
decla
red c
ompe
tent i
n re
spec
t of:
-Fa
mily,
viole
nce a
nd
sexu
al off
ence
s
• De
velop
comp
rehe
nsive
gu
idelin
es on
victi
m re
ferra
l (othe
r de
partm
ents
and
NGOs
).
• Vi
sible
Polic
ing D
ivisio
n•
Deve
loped
guide
lines
• Im
pleme
nt vic
tim
refer
ral g
uideli
nes.
• Pr
ovinc
ial
Comm
ission
ers.
• Th
e num
ber o
f stak
ehold
er
meeti
ngs c
ondu
cted
(victi
m ma
nage
ment)
.
62 63
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SERV
ICE
EXCE
LLEN
CEOb
jectiv
e: To
pro
vide a
pro
fess
iona
l, acc
ount
able
serv
ice to
the p
eopl
e of S
outh
Afri
caLi
nks t
o Ba
tho
Pele:
Cou
rtesy
; Acc
ess.
Prof
essio
nal m
anag
emen
t of
det
ainee
sAl
l peo
ple w
ho ar
e deta
ined
by th
e SAP
SVa
rying
servi
ce de
liver
y sta
tion s
ervic
e poin
tsTh
e stan
dard
of se
rvice
de
liver
y pro
vided
will
not
devia
te fro
m the
requ
ireme
nt im
pose
d by:
• St
andin
g Ord
er (G
) 341
Ar
rest
and t
reatm
ent o
f an
arre
sted p
erso
n unti
l su
ch pe
rson i
s han
ded
over
to th
e com
munit
y se
rvice
centr
e co
mman
der, 8
.•
Stan
ding O
rder
(G) 3
61:
hand
ling o
f per
sons
in
the cu
stody
of th
e Se
rvice
from
arriv
al at
the po
lice s
tation
.
• De
velop
a sta
ndar
d to
deal
with
perso
ns
arre
sted a
nd br
ough
t to
a poli
ce st
ation
for
proc
essin
g and
de
tentio
n.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
stan
dard
.
• Im
pleme
nt the
stan
dard
to
deal
with
perso
ns
arre
sted a
nd br
ough
t to
a poli
ce st
ation
for
proc
essin
g and
de
tentio
n
• Pr
ovinc
ial
Comm
ission
ers.
• Th
e num
ber o
f com
plaint
s re
ceive
d fro
m pe
rsons
de
taine
d by t
he S
APS.
• Nu
mber
of m
embe
rs ch
arge
d with
aidin
g and
ab
etting
an es
cape
/co
rrupti
on/de
featin
g the
en
ds of
justi
ce.
• En
sure
all P
rovin
ces
and S
tation
s hav
e a
Deten
tion M
anag
emen
t Pl
an.
• Vi
sible
Polic
ing D
ivisio
n.•
The n
umbe
r of
prov
inces
an
d Stat
ions
with
detec
tion
mana
geme
nt pla
nsA
stru
ctur
ed p
rogr
amm
e of
serv
ice d
elive
ry
impr
ovem
ent t
hrou
gh
stat
ion
inte
rven
tions
to al
l 1 1
37 st
atio
ns
All p
eople
in S
outh
Afric
a.St
ation
inter
venti
ons a
re no
t co
nduc
ted in
a co
ordin
ated
mann
er.
At le
ast o
ne in
terve
ntion
co
nduc
ted at
each
of th
e 1 1
37 st
ation
s ann
ually
• Co
nduc
t stru
cture
d co
mbine
d ass
uran
ce
inter
venti
ons a
t all
statio
ns.
• Int
erna
l ass
uran
ce
prov
iders.
• Int
erna
l Aud
it Co
mpon
ent.
• Nu
mber
of In
spec
tions
.•
Numb
er of
Fac
tory W
alks.
• Nu
mber
of in
terna
l aud
its
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
SERV
ICE
EXCE
LLEN
CEOb
jectiv
e: To
pro
vide a
pro
fess
iona
l, acc
ount
able
serv
ice to
the p
eopl
e of S
outh
Afri
caLi
nks t
o Ba
tho
Pele:
Cou
rtesy
; Acc
ess.
A st
ruct
ured
pro
gram
me
of se
rvice
deli
very
im
prov
emen
t thr
ough
st
atio
n in
terv
entio
ns to
all
1 137
stat
ions
All p
eople
in S
outh
Afric
a.St
ation
inter
venti
ons a
re no
t co
nduc
ted in
a co
ordin
ated
mann
er.
At le
ast o
ne in
terve
ntion
co
nduc
ted at
each
of th
e 1 1
37 st
ation
s ann
ually
• Co
mpile
comb
ined
assu
ranc
e rep
orts
ever
y se
meste
r .
• SA
PS C
ombin
ed
Assu
ranc
e Com
mitte
e•
2 com
bined
assu
ranc
e re
ports
.
• En
sure
the s
tructu
red
deplo
ymen
t of S
MS
memb
ers i
n ter
ms of
Pr
oject
Khae
du
• St
rateg
ic Ma
nage
ment
Comp
onen
t•
Numb
er of
SMS
mem
bers
deplo
yed i
n ter
ms of
Pr
oject
Khae
du.
IN P
ARTN
ERSH
IP W
ITH
COMM
UNIT
IES
TOW
ARDS
A S
AFER
SOU
TH A
FRIC
AOb
jectiv
e: To
ensu
re ef
fect
ive en
gage
men
t with
all o
ur st
akeh
olde
rs in
the fi
ght a
gain
st cr
ime
Link
s to
Bath
o Pe
le: C
onsu
ltatio
n, In
form
atio
n, O
penn
ess a
nd Tr
ansp
aren
cy, R
edre
ssSt
ruct
ured
stak
ehol
der
enga
gem
ent a
nd
parti
cipat
ion,
and
the
man
agem
ent o
f spe
cific
com
mun
icatio
n m
etho
ds
All p
eople
in S
outh
Afric
a.Va
rying
leve
ls of
stake
holde
r en
gage
ment
in es
tablis
hing
partn
ersh
ips w
ithin
comm
unitie
s.
All n
ation
al, pr
ovinc
ial an
d sta
tion s
ervic
e poin
ts sh
all
enga
ge in
a str
uctur
ed
proc
ess o
f stak
ehold
er
enga
geme
nt in
acco
rdan
ce
with
the na
tiona
l guid
eline
.
• De
velop
a St
akeh
older
Va
lue M
anag
emen
t Ma
trix fo
r all s
ervic
e po
ints (
busin
ess u
nits).
• St
rateg
ic Ma
nage
ment
Comp
onen
t•
Deve
loped
Stak
ehold
er
Value
Man
agem
ent M
atrix.
• Al
l SAP
S se
rvice
point
s, inc
luding
Stat
ions,
identi
fy an
d eng
age
with
stake
holde
rs on
the
stand
ards
of se
rvice
s to
be pr
ovide
d by t
he
servi
ce po
int.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Th
e num
ber o
f ser
vice
point
s (bu
sines
s unit
s) wi
th St
akeh
older
Valu
e Ma
nage
ment
Matric
es
• En
cour
age c
ivil
struc
tures
to as
sist in
de
termi
ning t
he pu
lse of
the
comm
unity
on po
lice
resp
onse
times
.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Th
e num
ber o
f ser
vice
point
s (bu
sines
s unit
s) wi
th St
akeh
older
Valu
e Ma
nage
ment
Matric
es.
• De
velop
a sta
ndar
d for
fun
ction
al CP
Fs.
• Vi
sible
Polic
ing D
ivisio
n.•
Deve
loped
stan
dard
64 65
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
IN P
ARTN
ERSH
IP W
ITH
COMM
UNIT
IES
TOW
ARDS
A S
AFER
SOU
TH A
FRIC
AOb
jectiv
e: To
ensu
re ef
fect
ive en
gage
men
t with
all o
ur st
akeh
olde
rs in
the fi
ght a
gain
st cr
ime
Link
s to
Bath
o Pe
le: C
onsu
ltatio
n, In
form
atio
n, O
penn
ess,
Tran
spar
ency
and
Redr
ess
Stru
ctur
ed st
akeh
olde
r en
gage
men
t and
pa
rticip
atio
n, an
d th
e m
anag
emen
t of s
pecifi
c co
mm
unica
tion
met
hods
All p
eople
in S
outh
Afric
a.Va
rying
leve
ls of
stake
holde
r en
gage
ment
in es
tablis
hing
partn
ersh
ips w
ithin
comm
unitie
s.
All n
ation
al, pr
ovinc
ial an
d sta
tion s
ervic
e poin
ts sh
all
enga
ge in
a str
uctur
ed
proc
ess o
f stak
ehold
er
enga
geme
nt in
acco
rdan
ce
with
the na
tiona
l guid
eline
.
• Co
mmun
ity po
licing
str
uctur
es ne
ed to
be
reins
tated
and t
here
by
activ
ated t
o add
value
to
polic
e per
forma
nce.
• Pr
ovinc
ial
Comm
ission
ers.
• Th
e num
ber o
f Stat
ions
asse
ssed
as be
ing
comp
liant
with
the
stand
ard
• De
velop
and
imple
ment
a Cor
pora
te Co
mmun
icatio
n Fr
amew
ork f
or th
e SA
PS.
• Co
rpor
ate
Comm
unica
tion
Comp
onen
t
• De
velop
ed C
orpo
rate
Comm
unica
tion
Fram
ewor
k.
Effe
ctive
redr
ess o
f co
mpl
aints
again
st th
e SA
PS, a
nd u
tilisa
tion
of
sugg
estio
n bo
xes a
t all
stat
ions
All p
eople
who
regis
ter a
comp
laint
abou
t the s
ervic
e pr
ovide
d by t
he S
APS.
V aryi
ng le
vels
resp
onse
times
to
comp
laints
dire
cted t
o the
SA
PS.
The f
ollow
ing st
anda
rds w
ill be
adhe
red t
o in r
espe
ct of
comp
laints
dire
cted t
o the
SA
PS:
• St
andin
g Ord
er 10
1 co
mplai
nts -
;•
Natio
nal A
nti-co
rrupti
on
Hotlin
e com
plaint
s - ;
and
• Pr
eside
ntial
Hotlin
e co
mplai
nts -
.
• De
velop
a sta
ndar
d for
su
gges
tion b
oxes
at al
l SA
PS se
rvice
point
s, inc
luding
polic
e stat
ions.
• Co
rpor
ate
Comm
unica
tion
Comp
onen
t
• De
velop
ed st
anda
rd
• An
alyse
and i
mplem
ent
reco
mmen
datio
ns fr
om
sugg
estio
n box
es at
all
SAPS
servi
ce po
ints,
includ
ing po
lice s
tation
s
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Th
e num
ber o
f ser
vice
point
s, inc
luding
Stat
ions
with
sugg
estio
n box
es an
d re
gister
s.•
The p
erce
ntage
su
gges
tions
to se
rvice
po
ints,
includ
ing S
tation
s ad
dres
sed.
• De
velop
and i
mplem
ent
a Com
plaint
s Ma
nage
ment
Syste
m for
fron
tline o
ffices
.
• Te
chno
logy
Mana
geme
nt Se
rvice
s Di
vision
.
• De
velop
ed sy
stem.
• Inv
estig
ation
of al
l co
mplai
nts ag
ainst
the S
APS,
S.O
. 101
co
mplai
nts.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers
• Re
spon
se ra
tes to
co
mplai
nts ag
ainst
the
SAPS
.
• Fin
alise
the i
nter-
depa
rtmen
tal pr
otoco
ls be
twee
n SAP
S an
d the
othe
r gov
ernm
ent
depa
rtmen
ts, in
cludin
g DC
S, D
oJCD
, IPID
.
• Le
gal S
ervic
es.
• Fin
alise
d pro
tocols
.
KEY
SERV
ICES
ACTU
AL / P
OTEN
TIAL
BE
NEFI
CIAR
IES
CURR
ENT
STAN
DARD
DESI
RED
STAN
DARD
2016
ACTI
ON T
O MO
VE F
ROM
CURR
ENT
TO D
ESIR
ED
STAN
DARD
2013
/2014
RESP
ONSI
BILI
TYSE
RVIC
E DE
LIVE
RY
INDI
CATO
RS
IN P
ARTN
ERSH
IP W
ITH
COMM
UNIT
IES
TOW
ARDS
A S
AFER
SOU
TH A
FRIC
AOb
jectiv
e: To
ensu
re ef
fect
ive en
gage
men
t with
all o
ur st
akeh
olde
rs in
the fi
ght a
gain
st cr
ime
Link
s to
Bath
o Pe
le: C
onsu
ltatio
n, In
form
atio
n, O
penn
ess,
Tran
spar
ency
and
Redr
ess
Effe
ctive
man
agem
ent o
f co
mpl
imen
ts d
irect
ed to
the
SAPS
for e
xcell
ent s
ervic
e de
liver
y
All p
eople
who
dire
ct a
comp
limen
t to th
e SAP
S for
ex
celle
nt se
rvice
deliv
ery
prov
ided b
y the
SAP
S.
Varyi
ng le
vels
of re
spon
se to
the
man
aging
of co
mplim
ents
direc
ted to
the S
APS.
All c
ompli
ments
dire
cted t
o the
SAP
S wi
ll be r
espo
nded
to
in lin
e with
the n
ation
al gu
idelin
e.
• De
velop
an A
ward
s St
rateg
y for
the S
APS
to ac
know
ledge
and
rewa
rd co
mplim
ents.
• Pe
rsonn
el Ma
nage
ment
Divis
ion.
• De
velop
ed st
rateg
y .
• Im
pleme
nt the
Awa
rds
Stra
tegy.
• Pe
rsonn
el Ma
nage
ment
Divis
ion.
• Th
e num
ber o
f co
mplim
ents
rece
ived b
y the
SAP
S.
• Th
e num
ber o
f mem
bers
reco
gnize
d for
good
se
rvice
deliv
ery.
Visib
le, co
ncise
Ser
vice
Deliv
ery C
harte
rsAl
l peo
ple vi
siting
SAP
S se
rvice
point
s.Se
rvice
deliv
ery c
harte
rs vis
ible a
t cer
tain n
ation
al,
prov
incial
and s
tation
servi
ce
point
s.
Conc
ise S
ervic
e Deli
very
Char
ters c
ompil
ed in
ac
cord
ance
with
the
natio
nal g
uideli
ne vi
sible
at all
natio
nal, p
rovin
cial a
nd
statio
n ser
vice p
oints.
• •D
evelo
p a m
inimu
m re
quire
ment
for se
rvice
de
liver
y cha
rters
for al
l se
rvice
point
s, inc
luding
sp
ecific
ally p
olice
sta
tions
.
• St
rateg
ic Ma
nage
ment
Comp
onen
t•
Deve
loped
mini
mum
requ
ireme
nt
• En
sure
all s
ervic
e poin
ts ha
ve vi
sible
servi
ce
deliv
ery c
harte
rs.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Th
e num
ber o
f ser
vice
point
s with
visib
le se
rvice
de
liver
y cha
rters.
Cond
uctin
g ex
it po
lls o
n pe
ople
usin
g th
e se
rvice
s to
ensu
re co
ntin
uous
im
prov
emen
t of s
ervic
e de
liver
y
All p
eople
visit
ing S
APS
servi
ce po
ints.
Exit p
olls c
ondu
cted l
arge
ly by
exter
nal a
genc
ies.
All n
ation
al, pr
ovinc
ial an
d sta
tion s
ervic
e poin
ts wi
ll co
nduc
t exit
polls
on a
samp
le of
15%
exter
nal a
nd
inter
nal s
ervic
e ben
eficia
ries
makin
g use
of th
eir se
rvice
s.
• De
velop
a sta
ndar
dised
se
rvice
bene
ficiar
y sa
tisfac
tion a
sses
smen
t too
l.
• St
rateg
ic Ma
nage
ment
Comp
onen
t•
Deve
loped
servi
ce
bene
ficiar
y sati
sfacti
on
asse
ssme
nt too
l.
• Co
nduc
t exit
polls
at al
l fro
ntline
servi
ce po
ints.
• Pr
ovinc
ial
Comm
ission
ers
and D
ivisio
nal
Comm
ission
ers.
• Se
rvice
bene
ficiar
y sa
tisfac
tion i
ndice
s.•
V icti
m sa
tisfac
tion i
ndice
s.
• An
alyse
exit p
oll
ques
tionn
aires
to
deter
mine
fron
tline
servi
ce de
liver
y tre
nds.
• St
rateg
ic Ma
nage
ment
• An
annu
al Fr
ontlin
e Se
rvice
Deli
very
Asse
ssme
nt.
66 67
Annexure: Capital Works Programme
Category Type
N NewNRE Newly re-established RE Re-established
SAPS: Site Clearance (24)
No. Province Town Category1 Eastern Cape Nemato (Strat. Plan) N2 Free State Kutlwanong (Strat. Plan) N3 Free State Sonskyn (Bloemspruit) (Strat. Plan) N4 Gauteng Reigerpark (Strat. Plan) NRE5 Gauteng Evaton (Strat. Plan) NRE6 North West Bapong ( R ) N7 Western Cape Weltevreden (Nyanga) (Strat. Plan) N8 Limpopo Khubvi ( R ) N9 Limpopo The Oaks ( R ) N10 Limpopo Moletlane ( R ) N11 Limpopo Ga-Kgatla ( R ) N12 Mpumalanga Don Donald ( R ) N13 Mpumalanga Driefontein ( R ) N14 Mpumalanga Mariti ( R ) N15 Mpumalanga Kwamhlushwa ( R ) N16 Mpumalanga Bushbuckridge (Strat. Plan) NRE17 Kwa-Zulu Natal Dududu (Strat. Plan) RE18 Kwa-Zulu Natal Mgqibelweni/ Msinsini( R ) N19 Kwa-Zulu Natal Ntshongwe ( R ) N20 Kwa-Zulu Natal Sokhulu ( R ) N21 Kwa-Zulu Natal Osuthu ( R ) N22 Kwa-Zulu Natal Kilmum ( R ) N23 Kwa-Zulu Natal Mfekayi ( R ) N24 Kwa-Zulu Natal Bhosiki( R ) N
SAPS: Planning & Design (35)
No. Province Town Category1 Eastern Cape Bizana (Strat. Plan) RE2 Gauteng Ennerdale (Strat. Plan) RE3 Kwa-Zulu Natal Nsuze(Strat. Plan) NRE4 Limpopo Giyani (Phase Ii) (Strat. Plan) RE5 Limpopo Letsitele Living Quarters (Strat. Plan) N6 Mpumalanga Hazy view Living Quarters (Strat. Plan) N7 North West Mabieskraal( R ) N
No. Province Town Category8 North West Moeka-Vuma ( R ) N9 Limpopo Moletlane ( R ) N10 Limpopo Muyexe (Strat. Plan) N11 Limpopo Phaudi ( R ) N12 Mpumalanga Pungutsha( R ) N13 North West Mareetsane ( R ) N14 North West Dwarsberg ( R ) N15 North West Bapong ( R ) N16 Limpopo Khubvi ( R ) N17 Limpopo The Oaks( R ) N18 Mpumalanga Kwamhlushwa ( R ) N19 Kwa-Zulu Natal Osuthu ( R ) N20 Kwa-Zulu Natal Kilmum ( R ) N21 Kwa-Zulu Natal Mfekayi ( R ) N22 Kwa-Zulu Natal Bhosiki( R ) N23 Kwa-Zulu Natal Ntshongwe ( R ) N24 Mpumalanga Don Donald ( R ) N25 Mpumalanga Driefontein ( R ) N26 Mpumalanga Mariti ( R ) N27 Eastern Cape Pholile( R ) N28 Eastern Cape Tafalehashe ( R ) N29 Eastern Cape Tabase ( R ) N30 Eastern Cape Mthombe ( R ) N31 Limpopo Ga-Kgatla ( R ) N32 Eastern Cape Huku( R ) N33 Eastern Cape Ntamonde ( R ) N34 Eastern Cape Mdeni ( R ) N35 Eastern Cape Qhasa ( R ) N
SAPS: Construction (6)
No. Province Town Category1 North West Mabieskraal ( R ) N2 North West Moeka-Vuma ( R ) N3 Limpopo Muyexe (Strat. Plan) N4 Mpumalanga Pungutsha (R) N5 North West Mareetsane (R) N6 North West Dwarsberg (R) N
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SAPS: Victim Friendly Facilities (93)
No. Province Town 1 Eastern Cape Afsondering 2 Eastern Cape Alexandria 3 Eastern Cape Alicedale 4 Eastern Cape Bell 5 Eastern Cape Dalasile 6 Eastern Cape Elandsheight 7 Eastern Cape Ezibeleni 8 Eastern Cape Hamburg 9 Eastern Cape Henderson 10 Eastern Cape Hogsback 11 Eastern Cape Ida 12 Eastern Cape Indwe 13 Eastern Cape Kat Kop 14 Eastern Cape Kei Bridge 15 Eastern Cape Kei Mouth 16 Eastern Cape Keskamahoek 17 Eastern Cape Kidds Beach 18 Eastern Cape Kolomane 19 Eastern Cape Kubusdrift 20 Eastern Cape Lukholwe 21 Eastern Cape Maclean Town 22 Eastern Cape Maclear 23 Eastern Cape Mbizeni 24 Eastern Cape Molteno 25 Eastern Cape Mooiplaas 26 Eastern Cape Moyeni 27 Eastern Cape Ndevana 28 Eastern Cape Ntabethemba 29 Eastern Cape Patensie 30 Eastern Cape Pearston 31 Eastern Cape Punzana 32 Eastern Cape Rhodes 33 Eastern Cape Riebeeck East 34 Eastern Cape Rossouw 35 Eastern Cape Seymor 36 Eastern Cape Steve Vukile Tswete 37 Eastern Cape Steynburg 38 Eastern Cape Tina Falls 39 Eastern Cape Tylden 40 Eastern Cape Ugie 41 Eastern Cape Zamuxolo 42 Free State Arlington 43 Free State Glen 44 Free State Reddersburg
No. Province Town 45 Free State Rosendal 46 Free State Steunmekaar 47 Free State Tweeling 48 Gauteng Kliprivier 49 Kwa-Zulu Natal Elandslaagte 50 Kwa-Zulu Natal Ezibyeni 51 Kwa-Zulu Natal Groenvlei 52 Kwa-Zulu Natal Hammarsdale 53 Kwa-Zulu Natal Impendle 54 Kwa-Zulu Natal Kokstad 55 Kwa-Zulu Natal Mehlomnyama 56 Kwa-Zulu Natal Mkhuze 57 Kwa-Zulu Natal Mpungamhlope 58 Kwa-Zulu Natal Mtunzini 59 Kwa-Zulu Natal Nyoni 60 Limpopo Hoopdal 61 Limpopo Rooiberg 62 Limpopo Saamboburg 63 Mpumalanga Amersfoort 64 Mpumalanga Badplaas 65 Mpumalanga Balfour 66 Mpumalanga Belfast 67 Mpumalanga Davel 68 Mpumalanga Greylenstad 69 Mpumalanga Kinross 70 Mpumalanga Perdekop 71 Mpumalanga Sakhile 72 Mpumalanga Sheepmore 73 Mpumalanga Val 74 Mpumalanga Watervalboven 75 North West Piet Plessis 76 North West Wolmaranstad 77 Northern Cape Middelpos 78 Northern Cape Novalspont 79 Northern Cape Olifantshoek 80 Northern Cape Onseepskans 81 Northern Cape Pofadder 82 Northern Cape Rietfontein 83 Northern Cape Strydenburg 84 Northern Cape Victoria West 85 Northern Cape Vioolsdrift 86 Northern Cape Witdraai 87 Western Cape De Rust 88 Western Cape Gordans Bay 89 Western Cape Ladysmith
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No. Province Town 90 Western Cape Maitland 91 Western Cape Suurbraak 92 Western Cape Touws River 93 Western Cape Uniondale
SAPS: Additional Office Space (42)
No. Province Town 1 Eastern Cape Afsondering 2 Eastern Cape Alice 3 Eastern Cape Balfour 4 Eastern Cape Buffalo Flats 5 Eastern Cape Chalumna 6 Eastern Cape Dimbaza 7 Eastern Cape Dukathole (Maletswai) 8 Eastern Cape Duncan Village 9 Eastern Cape Ezibeleni 10 Eastern Cape Hamburg 11 Eastern Cape Hogsback 12 Eastern Cape Ilinge 13 Eastern Cape Indwe 14 Eastern Cape Kei Mouth 15 Eastern Cape Kieskamahoek 16 Eastern Cape Komga 17 Eastern Cape Maclean Town 18 Eastern Cape Mooiplaas 19 Eastern Cape Mqanduli 20 Eastern Cape Mzamba 21 Eastern Cape Ndevana 22 Eastern Cape Peddi 23 Eastern Cape Seymor 24 Eastern Cape Sterkstroom 25 Eastern Cape Tina Falls 26 Free State Edenburg 27 Free State Reddersburg 28 Free State Roosendaal 29 Kwa-Zulu Natal Glencoe 30 Kwa-Zulu Natal Umkomazi 31 Limpopo Groblersdal 32 Limpopo Marble Hall 33 Limpopo Rossenekal 34 Mpumalanga Amersfoort 35 Mpumalanga Barberton 36 Mpumalanga Elakhwatini 37 Mpumalanga Sabie
No. Province Town 38 Mpumalanga Sakhile 39 Mpumalanga Schoemansdal 40 Mpumalanga Watervaal Boven 41 Northern Cape Kathu 42 Western Cape Wellington
SAPS: Generators High - Site (19)
No. Province Town 1 Eastern Cape Adelaide 2 Eastern Cape Carintoul 3 Eastern Cape Doornkop 4 Eastern Cape Draaiberg 5 Eastern Cape Elandsheights 6 Eastern Cape Hankey 7 Eastern Cape Hartbeeshoek 8 Eastern Cape Highnoon 9 Eastern Cape Kirkwood 10 Eastern Cape Kranspoort 11 Eastern Cape Makhumsha 12 Eastern Cape Mbongo 13 Eastern Cape Nieu-Betesda 14 Eastern Cape Otterburn 15 Eastern Cape Patensie 16 Eastern Cape Quaggasnek 17 Eastern Cape Tabasi 18 Eastern Cape Tsworwana Game Lodge 19 Eastern Cape Vermaakskop
SAPS: Generators Devolved Station (24)
No. Province Town 1 Eastern Cape Cambridge 2 Eastern Cape Chalumna 3 Eastern Cape Dimbaza 4 Eastern Cape Duncan Village 5 Eastern Cape Indwe 6 Eastern Cape Kei Mouth 7 Eastern Cape Kubiesdrift 8 Eastern Cape Lady Grey 9 Eastern Cape Molteno 10 Eastern Cape Ndevana 11 Eastern Cape Ntabethemba 12 Eastern Cape Peddie
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No. Province Town 13 Eastern Cape Sterkstroom 14 Eastern Cape Steve Vukile Tshwete 15 Eastern Cape Steynsburg 16 Eastern Cape Stutterheim 17 Eastern Cape Tamara 18 Eastern Cape Venterstad 19 Eastern Cape Willowvale 20 Western Cape Fish Hoek 21 Western Cape Langebaan 22 Western Cape Lutzville 23 Western Cape Philippi 24 Western Cape Rondebosch
SAPS: Air Conditioners (8)
No. Province Town 1 Gauteng Edenvale 2 Gauteng Ekangxa 3 Limpopo Bandelierskop 4 Limpopo Rankin’s Pass 5 Limpopo Rooiberg 6 Limpopo Zaaiplaas 7 North West Lamanyanang 8 North West Piet Plessis
SAPS: Acquisition of Land (3)
No. Province Town Category1 Free State Makgolokweng N2 Gauteng Reiger Park N3 Northern Cape Riemvasmaak N
SAPS: Acquisition of Leased Police Stations (19)
No. Province Town 1 Eastern Cape Beacon Bay 2 Eastern Cape Motherwell (Ikamvelihle) 3 Free State Meloding/ Virginia 4 Free State Serdet Court Building/ Bethlehem 5 Gauteng Honeydew 6 Gauteng Midrand Ps 7 Gauteng Muldersdrift 8 Gauteng Sharpville Ps 9 Gauteng Villiera Ps
No. Province Town 10 Kwa-Zulu Natal Cramond 11 Kwa-Zulu Natal Lamontville 12 Kwa-Zulu Natal Monteseel Inchanga 13 Limpopo Progress House/ Louis Trichardt 14 Northern Cape Alexander Bay 15 Northern Cape Kleinzee 16 Western Cape Citrusdal 17 Western Cape Parow Ps 18 Western Cape Villiersdorp 19 Western Cape Vredenburg Ps
SAPS: Purchase of Leased Police Station (9)
No. Province Town 1 Eastern Cape Beacon Bay 2 Eastern Cape Motherwell (Ikamvelihle) 3 Kwa-Zulu Natal Cramond 4 Kwa-Zulu Natal Lamontville 5 Kwa-Zulu Natal Monteseel Inchanga 6 Northern Cape Alexander Bay 7 Northern Cape Kleinzee 8 Western Cape Citrusdal 9 Western Cape Villiersdorp
SAPS: Planned Maintenance: Planning & Design (56)
No. Province Town 1 Western Cape Table view 2 Western Cape Wynberg 3 Western Cape Mowbray 4 Western Cape Malmesbury 5 Western Cape Calitzdorp 6 Western Cape De Rust 7 Western Cape Gans Bay 8 Western Cape Leeu Gamka 9 Western Cape Lutzville 10 Western Cape Nuwerus 11 Western Cape Uniondale 12 Western Cape Elandsbay 13 Western Cape Claremont 14 Western Cape Prince Alfred Hamlet 15 Gauteng Douglasdale 16 Gauteng Ennerdale 17 North West Wolmaranstad
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No. Province Town 18 Eastern Cape Katkop 19 Eastern Cape Lady Grey 20 Eastern Cape Rossouw 21 Eastern Cape Afsondering 22 Eastern Cape Elands Heights 23 Eastern Cape Fish River (Moyeni) 24 Eastern Cape Jeffreys Bay 25 Eastern Cape Mqanduli 26 Eastern Cape Balfour 27 Eastern Cape Baffalo Flats 28 Eastern Cape Dukatthole (Maletswai) 29 Eastern Cape Cambridge 30 Eastern Cape Indwe 31 Limpopo Makuya 32 Limpopo Bandelierskop 33 Limpopo Soekmekaar (Morebeng) Phase I 34 Limpopo Thabazimbi 35 Limpopo Gravellote 36 Limpopo Soekmekaar (Morebeng) Phase 2 37 Kwa-Zulu Natal Ezibayeni 38 Kwa-Zulu Natal Hlabisa 39 Kwa-Zulu Natal Izingolweni 40 Kwa-Zulu Natal Mtunzini 41 Kwa-Zulu Natal Nyoni 42 Kwa-Zulu Natal Port Edward 43 Kwa-Zulu Natal Helpmekaar 44 Kwa-Zulu Natal Loskop (Amangwe) 45 Kwa-Zulu Natal Empangeni 46 Kwa-Zulu Natal Mahlabathini 47 Mpumalanga Barberton 48 Mpumalanga Mayflour 49 Free State Rosendal 50 Free State Tweeling 51 Free State Brandvlei 52 Northern Cape Delportshoop 53 Northern Cape Kuyasa 54 Northern Cape Niekershoop 55 Northern Cape Phillipstown 56 Northern Cape Strydenburg
SAPS: Planned Maintenance: Execution (48)
No. Province Town 1 Western Cape Bonnievale 2 Western Cape Fish Hoek 3 Western Cape Tulbagh 4 Western Cape Prince Albert 5 Western Cape Touws Rivier6 Western Cape Suurbraak7 Western Cape Simons Town8 Western Cape Kensington9 Western Cape Gordons Bay10 Western Cape Franshoek11 Western Cape Mc Gregor12 Western Cape De Doorns13 Gauteng Garankuwa14 Gauteng Norkem Park15 Northern Cape Kathu 16 Northern Cape Olifantshoek 17 Northern Cape Pofadder 18 Northern Cape Hartswater 19 Eastern Cape Baviaanskloof 20 Eastern Cape Kei Bridge 21 Eastern Cape Molteno 22 Eastern Cape Steve Vukile Tshwete 23 Eastern Cape Ugie 24 Eastern Cape Alexandria25 Eastern Cape Dimbaza26 Eastern Cape Henderson27 Eastern Cape Kubusie Drift28 Eastern Cape Punzana29 Limpopo Hoopdal 30 Limpopo Zaaiplaas 31 Limpopo Naboomspruit/ Mokgopong32 Limpopo Dennilton33 Limpopo Rankins Pass34 Limpopo Rooiberg35 Kwa-Zulu Natal Mountainrise 36 Kwa-Zulu Natal Groenvlei37 Kwa-Zulu Natal Hammersdale38 Kwa-Zulu Natal Hattingspruit39 Kwa-Zulu Natal Hilton40 Kwa-Zulu Natal Ntabamhlophe41 Kwa-Zulu Natal Wasbank42 Kwa-Zulu Natal Babanango43 Free State Steunmekaar44 Free State Kopanong
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No. Province Town 45 Free State Tierpoort46 Mpumalanga Dirkiesdorp47 Mpumalanga Elukwatini48 Mpumalanga Perdekop
SAPS: Service Contracts: Generators (166)
No. Province Town 1 Eastern Cape Alice 2 Eastern Cape Aliwal North 3 Eastern Cape Buffalo Flats 4 Eastern Cape Cambridge 5 Eastern Cape Chalumna 6 Eastern Cape Dalasile 7 Eastern Cape Dimbaza 8 Eastern Cape Duncan Village 9 Eastern Cape Elands Height 10 Eastern Cape Hamburg 11 Eastern Cape Henderson 12 Eastern Cape Ida 13 Eastern Cape Kei Bridge 14 Eastern Cape Kei Mouth 15 Eastern Cape Kidds Beach 16 Eastern Cape Komga 17 Eastern Cape Ntabethemba 18 Eastern Cape Bell 19 Eastern Cape Indwe 20 Eastern Cape Kubusiedrift 21 Eastern Cape Lady Grey 22 Eastern Cape Molteno 23 Eastern Cape Ndevana 24 Eastern Cape Peddie 25 Eastern Cape Strekstroom 26 Eastern Cape Steve Vukile Tswete 27 Eastern Cape Steynsburg 28 Eastern Cape Stutterheim29 Eastern Cape Tamara30 Eastern Cape Venterstad31 Eastern Cape Willowvale32 Eastern Cape Afzondering33 Eastern Cape Dukatthole (Maletswai)34 Eastern Cape Katkop35 Eastern Cape Lukholweni36 Eastern Cape Maclear37 Eastern Cape Mbizeni
No. Province Town 38 Eastern Cape Mqanduli39 Eastern Cape Mzamba40 Eastern Cape Rhodes41 Eastern Cape Rossouw42 Eastern Cape Tina Falls43 Eastern Cape Tylden44 Eastern Cape Ugie45 Eastern Cape Zamuxolo46 Eastern Cape Addo47 Eastern Cape Alexandrea48 Eastern Cape Alicedale49 Eastern Cape Balfour50 Eastern Cape Baviaanskloof51 Eastern Cape Berlin52 Eastern Cape Bisho53 Eastern Cape Riebeeck East54 Eastern Cape Ezibileni55 Eastern Cape Fish River (Moyeni)56 Eastern Cape Gambleville (Kamesh)57 Eastern Cape Hogsback58 Eastern Cape Jeffreys Bay59 Eastern Cape Joza60 Eastern Cape Keiskammahoek61 Eastern Cape Kolomane62 Eastern Cape Kwanobuhle63 Eastern Cape Lady Frere64 Eastern Cape Macleantown65 Eastern Cape Mooiplaas66 Eastern Cape Patensie67 Eastern Cape Pearston68 Eastern Cape Punzana69 Eastern Cape Seymour70 Eastern Cape Tarkastad71 Eastern Cape Illinge 72 Western Cape Strandfontein73 Western Cape Somerset West74 Western Cape Kraaifontein75 Western Cape Delft76 Western Cape Bellville South77 Western Cape Macassar78 Western Cape Sea Point79 Western Cape Wynberg80 Western Cape Fish Hoek81 Western Cape Philippi82 Western Cape Claremont
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No. Province Town 83 Western Cape Langebaan84 Western Cape Nuwerus85 Western Cape Table View86 Western Cape Harare87 Western Cape Philippi East88 Western Cape Camps Bay89 Western Cape Elands Bay90 Western Cape Gordons Bay91 Western Cape Kenington92 Western Cape Lutzville93 Western Cape Maitlands94 Western Cape Mfuleni (Bluedowns)95 Western Cape Mowbray96 Western Cape Rondebosch97 Western Cape Simons Town98 Western Cape Van Rhynsdorp99 Western Cape Woodstock100 Western Cape Bonnievale101 Western Cape Calitzdorp102 Western Cape De Doorns103 Western Cape De Rust104 Western Cape Franschhoek105 Western Cape Gans Bay106 Western Cape Great Brak River107 Western Cape Heidelberg108 Western Cape Herold109 Western Cape Ladismith110 Western Cape Leeu Gamka111 Western Cape Malmesbury112 Western Cape Mc Gregor113 Western Cape Merweville114 Western Cape Montagu115 Western Cape Murraysburg116 Western Cape Pa Hamlet117 Western Cape Porterville118 Western Cape Prince Albert119 Western Cape Riviersonderend120 Western Cape Suurbraak121 Western Cape Touws River122 Western Cape Tulbagh123 Western Cape Uniondale124 Western Cape Wellington125 Western Cape Zweletemba126 Mpumalanga Amersfoort127 Mpumalanga Badplaas
No. Province Town 128 Mpumalanga Balfour129 Mpumalanga Barberton130 Mpumalanga Belfast131 Mpumalanga Carolina132 Mpumalanga Charl Cilliers133 Mpumalanga Davel134 Mpumalanga Delmas135 Mpumalanga Dirkiesdorp136 Mpumalanga Elukwatini137 Mpumalanga Greylingstad138 Mpumalanga Hazyview139 Mpumalanga Kanyamazane140 Mpumalanga Kinross141 Mpumalanga Kriel142 Mpumalanga Louws Creek143 Mpumalanga Lydenburg144 Mpumalanga Mahamba145 Mpumalanga Mayflour146 Mpumalanga Mkhuhlu (Calcutta)147 Mpumalanga Perdekop148 Mpumalanga Pienaar149 Mpumalanga Piet Retief150 Mpumalanga Sabie151 Mpumalanga Sakhile152 Mpumalanga Schoemansdal153 Mpumalanga Sheepmoor154 Mpumalanga Skukuza155 Mpumalanga Sundra156 Mpumalanga Vaalbank157 Mpumalanga Val158 Mpumalanga Volksrust159 Mpumalanga Wakkerstroom160 Mpumalanga Waterval Boven161 Mpumalanga White River162 North West Hebron163 North West Lomanyaneng164 North West Mmakau165 North West Pietplessis166 North West Wolmaransstad
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SAPS: Service Contracts: Air Conditioners (34)
No. Province Town 1 Gauteng Douglasdale 2 Gauteng Kliprivier 3 Gauteng Edenvale 4 Gauteng Morningside (Sandton) 5 Gauteng New Alexandra 6 Gauteng Ennerdale 7 Gauteng Boschkop 8 Gauteng Norkem Park 9 Gauteng Ekangala (Mp) 10 Gauteng Garankuwa 11 Gauteng Hammanskraal 12 North West Piet Plessis 13 North West Hebron 14 North West Wolmaransstad 15 North West Lomanyaneng 16 North West Mmakau 17 Limpopo Bandelierkop 18 Limpopo Mookopong 19 Limpopo Tolwe (District) 20 Limpopo Makuya 21 Limpopo Rankin’s Pass 22 Limpopo Gravelotte 23 Limpopo Soekmekaar (Morebeng) 24 Limpopo Marble Hall 25 Limpopo Rooiberg 26 Limpopo Thabazimbi 27 Limpopo Gamasemola 28 Limpopo Groblersdal 29 Limpopo Zaaiplaas 30 Limpopo Dennilton 31 Limpopo Hoopdal 32 Limpopo Saamboubrug 33 Limpopo Zebediela 34 Mpumalanga Roossenekal
National Department of Public Works (NDPW): Capital Works: Site Clearance (8)
No. Province Town 1 North West Makapanstad2 Eastern Cape Burgersfort3 Eastern Cape Queenstown4 Eastern Cape Humansdorp5 Kwa-Zulu Natal Montclair6 Kwa-Zulu Natal Paulpietersburg7 Gauteng Jeppe8 Kwa-Zulu Natal Ulundi
National Departmental of Public Works (NDPW) Capital Works: Planning & Design (53)
No. City Location1 Port Elizabeth Bisho Training College2 Kimberley Noenieput3 Kimberley Noenieput4 Kimberley Upington5 Port Elizabeth Whittlesea6 Port Elizabeth Port Elizabeth,,Eben Donges7 Port Elizabeth Port Elizabeth8 Port Elizabeth Port Elizabeth9 Port Elizabeth Port Elizabeth10 Pretoria Pretoria West Dog School11 Umtata Hlababomvu12 Bloemfontein Verkykerskop13 Bloemfontein Heuningspruit14 Bloemfontein Wanda15 Bloemfontein Kommissiepoort16 Bloemfontein Soutpan17 Bloemfontein Harrismith18 Durban Ntambanana (Kzn)19 Kimberley Calvinia20 Kimberley Kleinzee21 Mmabatho Boshoek (North West)22 Mmabatho Buffelshoek23 Mmabatho Mmabatho24 Mmabatho Morokweng25 Mmabatho Nietverdiend26 Polokwane Phalaborwa27 Port Elizabeth Frankfort (East Cape)28 Port Elizabeth Queenstown29 Port Elizabeth Bluewater30 Port Elizabeth Kleinbulhoek31 Port Elizabeth Mount Road
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No. City Location32 Port Elizabeth Jansenville33 Port Elizabeth Kleinbulhoek34 Port Elizabeth Storms River35 Port Elizabeth Thomas Rivier36 Port Elizabeth Healdtown37 Port Elizabeth Gonubie38 Port Elizabeth Kwadwesi39 Port Elizabeth Addo Academy40 Umtata Kwaaiman41 Umtata Maluti42 Umtata Floukraal43 Umtata Port St Johns44 Umtata Elliotdale45 Umtata Bridge Camp46 Umtata Cweraland47 Umtata Umtata48 Umtata Avondale49 Umtata Cairntoul50 Umtata Mtonsasa51 Umtata Umtata52 Umtata Ongeluksnek53 Kam Faure Shooting Range
National Department of Public Works (NDPW): Capital Works: Construction (10)
No. Province Town 1 Free State Springfontein2 Free State Smithfield3 Western Cape Bishop Lavis4 Kwa –Zulu Natal Sawoti5 Kwa –Zulu Natal Madadeni6 Kwa –Zulu Natal Hluhluwe7 Kwa –Zulu Natal Ekhombe8 Gauteng Diepsloot9 Northern Cape Keimoes10 Gauteng Pretoria (Bon Accord)
National Departmental of Public Works (NDPW) Planned Maintenance: Planning & Design (91)
No. Province Town 1 Free State Frankfort (Free State)2 Free State Bloemfontein3 Free State Petrusburg4 Free State Phuthaditjhaba5 Free State Thaba Nchu6 Free State Bloemfontein7 Free State Heilbron8 Free State Ventersburg9 Free State Rouxville10 Free State Wanda11 Free State Vrede12 Free State Welkom13 Western Cape Cape Town14 Western Cape Bellville15 Western Cape Saldanha16 Western Cape Beaufort West17 Western Cape Swellendam18 Western Cape Bellville19 Kwa-Zulu Natal Durban20 Gauteng Benoni21 Gauteng Vereeniging22 Gauteng Soweto23 Gauteng Alberton24 Gauteng Johannesburg25 Northern Cape Groblershoop26 Northern Cape Modder River27 Northern Cape Pella28 Northern Cape Vosburg29 Northern Cape Garies30 Northern Cape Calvinia31 North West Rustenburg32 North West Itsoseng33 North West Odi34 Mpumalanga Breyten35 Mpumalanga Ogies36 Mpumalanga Middelburg (Mpu)37 Mpumalanga Leslie38 Mpumalanga Kabokweni39 Mpumalanga Standerton40 Mpumalanga Verena41 Mpumalanga Chrissiesmeer42 Mpumalanga Bethal43 Mpumalanga Trichardt44 Mpumalanga Fernie
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No. Province Town 45 Mpumalanga Mbuzini46 Mpumalanga Lothair47 Mpumalanga Tonga48 Mpumalanga Laersdrift49 Limpopo Various Centres: Northern Province50 Limpopo Various Centres: Northern Province51 Limpopo Various Centres: Northern Province52 Limpopo Thabazimbi53 Limpopo Sibasa54 Limpopo Sibasa55 Limpopo Giyani56 Limpopo Mokopane57 Limpopo Polokwane58 Limpopo Dendron59 Limpopo Lebowakgomo60 Limpopo Thohoyandou61 Limpopo Duiwelskloof62 Limpopo Duiwelskloof63 Eastern Cape Port Elizabeth64 Eastern Cape Graaff-Reinet65 Eastern Cape Bisho66 Kwa-Zulu Natal Newcastle67 North West Mankwe68 Gauteng Hammanskraal69 Gauteng Pretoria70 Gauteng Pretoria71 Eastern Cape East London72 Kwa-Zulu Natal Newcastle73 Kwa-Zulu Natal Eshowe74 Kwa-Zulu Natal Chatsworth75 Kwa-Zulu Natal Ulundi76 Kwa-Zulu Natal Ulundi77 Limpopo Bochum78 Northern Cape Kenhardt79 Mpumalanga Lydenburg80 Gauteng Johannesburg81 Eastern Cape Mtonsasa82 Gauteng Sebokeng83 Eastern Cape Grahamstown84 Eastern Cape Uitenhage85 Eastern Cape Port Elizabeth86 Eastern Cape Port Elizabeth87 Gauteng Pretoria88 Gauteng Hammanskraal89 Eastern Cape Sterkspruit
No. Province Town 90 Eastern Cape Umtata91 Eastern Cape Avondale
National Departmental of Public Works (NDPW): Planned Maintenance: Construction (6)
No. Province Town 1 Kwa-Zulu Natal Durban 2 Kwa-Zulu Natal Nqutu 3 Gauteng Johannesburg 4 Gauteng Kempton Park 5 Gauteng Brakpan 6 Eastern Cape East London
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