Annual Conference 2010 Welcome Graham Maxfield General Manager 09:00 – 09:30 Red badges.
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Transcript of Annual Conference 2010 Welcome Graham Maxfield General Manager 09:00 – 09:30 Red badges.
Annual Conference 2010
MembersAcco BrandsBison InternationalDe Stiho GroupDorelFransen GerritsNunhems
Incotec GroupKemin IndustriesMondi FoodsNutrecoO’Neill EuropeRaleigh UK
Seco ToolsStruik FoodsTerurmoVictaulic EuropeVSH Fittings
Black badges
Annual Conference 2010
Sponsors
Essist Omikron GroupExcelogy
MRCReadsoft
Tribex
TotalamberVision Solutions
Anthesis Jacob, Joseph & Associates Merit
Lawson
Green badges
Blue badges
Annual Conference 2010
09:00 Welcome LUA09:30 eCommerce Case Study Raleigh10:00 Spreadsheet Server Case Study Incotec10:30 Coffee Break11:00 Global M3 7.1 Rollout Victaulic11:30 Data Manager Vision Solutions12:00 Lunch
Annual Conference 2010
13:00 Lawson Learning Lawson13:30 Remote Monitoring & Support EOG14:00 Automated Data Collection Struik Foods
Case Study
14:30 Coffee Break15:00 Benelux Launch of PR for M3 Totalamber15:30 Lawson Extended Services Lawson16:30 Close
Mission Statement
“The User Association is formed to look after the interest of its members with regard to the benefits provided by their association with Lawson Software and to encourage information exchange between its members”
Disclaimer: “As part of its Constitution, the Lawson User Association does not recommend nor endorse any company,
or its products, or services”
Membership – Nov 2010
2003 2004 2005 2006 2007 2008 2009 2010 Total
UK 18 14 7 0 3 6 2 6 56
Ireland 2 2 1 1 0 0 1 1 8
Benelux 1 0 7 3 2 1 3 1 18
S3 0 0 0 0 0 0 0 0 0
3rd party 0 1 1 0 0 0 4 0 6
Total 21 17 16 4 5 7 10 8 88
New web site
www.lua.uk.com
style adopted from LUA (Australia / NZ) more ability to manage content / design / access use of Google Analytics better security / access control (not yet deployed) download presentations, etc
New web site
www.lua.uk.com
style adopted from LUA (Australia / NZ) more ability to manage content / design / access use of Google Analytics better security / access control (not yet deployed) download presentations, etc No Blog / Forum (due to insurance restrictions)
www.linkedin.com no insurance issues Lawson User Association group created Benelux LUA Members subgroup created 16 members registered – 2 invitations outstanding 2 discussion groups created (by me)
- Welcome & Introductions- No comments (replies) added !!!!!
Global Assocation of M3 User Groups
www.gam3.uk.com Started Jan 2008 Umbrella organisation of all M3 user groups Well supported by Lawson Acknowledged as “the voice of the customer”
no individual or company may join Membership via LUA
GAM3 update 2010
GAM3 PRIORITIES 2010
Five different subgroups at the moment
- Communication - new 2010
- Professional Services - new metrics developed
- Product Enhancement - 40% success rate
- New countries - South Africa & Turkey
- Support - new CASE tool & CCSS
GAM3 update 2010
LAWSON SUPPORT Monthly meeting since CUE 07 Executive commitment Excellent progress over the 3 years Significant improvement in performance
- 50% reduction in backlog
- 50% improvement in average days to fix
- 1 hour response time
- 1, 5, 20 day measure
- MyLawson.com
- CASE Tool
- CCSS
- Hot Topics
GAM3 update 2010
Case Backlog (M3)N
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3500
2009-09
2009-10
2009-11
2009-12
2010-01
2010-02
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2010-04
2010-05
2010-06
2010-07
2010-08
2010-09
2010-10
Backlog TellUs
Backlog CASE
GAM3 update 2010
Customer Satisfaction
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2009-10
2009-11
2009-12
2010-01
2010-02
2010-03
2010-04
2010-05
2010-06
2010-07
2010-08
2010-09
2010-10
M3 Overall - % Satisfied
Poly. (M3 Overall - % Satisfied)Cu
sto
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r sa
tisfa
ctio
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(%
Sa
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SCP Standards Compliance –
90% is required
Link: http://forms.lawson.com/content/hottopics_webinars
GAM3 update 2010
LAWSON PROFESSIONAL SERVICES
Renewed at CUE 09 Executive changed Renewed in fall 2009 Executive commitment Full set of metrics developed Too early to get excited about results We’ve now got to work out how this helps “customer satisfaction”
Customer Accreditation
GAM3 update 2010
NEW COUNTRY DEVELOPMENT Approval given at CUE 09 Teleconference held – 30 customers South Africa – top priority GA’ed as part of 10.1 launch Turkey voted as next highest priority Long list of assumed modifications All covered as standard in 10.1 Estimate of $260,000 for Turkish language (+$40k contingency) How to engage all interested companies? What about existing companies not taking part?
GAM3 update 2010
PRODUCT ENHANCEMENT PROCESS Started in 2008 303 requests raised 114 requests included in 10.1 or earlier versions
= 40% success rate
GAM3 update 2010
PRODUCT ENHANCEMENT PROCESS Started in 2008 303 requests raised 114 requests included in 10.1 or earlier versions
= 40% success rate 152 requests added in 2009 & prioritised 453 requests added in 2010 Duplicates removed & loaded onto MyLawson.com
GAM3 update 2010
PRODUCT ENHANCEMENT PROCESS Started in 2008 303 requests raised 114 requests included in 10.1 or earlier versions
= 40% success rate 152 requests added in 2009 & prioritised 453 requests added in 2010 Duplicates removed & loaded onto MyLawson.com Voting now open – until 10th December 2010
Excellent example of cooperation between Lawson and GAM3 adding value to our members
EURO CUE 2011
3 day European CUE (2 nights) Easy & inexpensive travel Autumn / Fall 2011 Location – Barcelona, Paris, Berlin, London, Dublin Full programme – Presentations, Workshops, Focus Groups
Are you and your colleagues interested?
EURO CUE 2011
3 day European CUE (2 nights) Easy & inexpensive travel Autumn / Fall 2011 Location – Barcelona, Paris, Berlin, London, Dublin Full programme – Presentations, Workshops, Focus Groups
Are you and your colleagues interested?
Chargeable?
Give us your views on the Conference Feedback form
Benelux Conference 2010
Case Study – Raleigh (UK)(eCommerce)
Barrie TimsonBusiness Systems Manager09:30 – 10:00
Benelux Conference 2010
Case Study – Incotec Group(Spreadsheet Server)
Peter Oosterhoff Bill IsherwoodI.T. Manager Director, Excelogy10:00 – 10:30
Benelux Conference 2010
Case Study – Victaulic Europe(Global M3 7.1 Rollout)
Patrick VerleeM.I.S. Manager EMEA11:00 – 11:30
Benelux Conference 2010
Lawson Learning(Interested in knowing just how good your M3 staff are?)
Judith WhiteLearning Director EMEA13:00 – 13:30
Benelux Conference 2010
Essist Omikron Group(Remote Monitoring & Support)
Mike RyanDirector13:30 – 14:00
Benelux Conference 2010
Case Study – Struik Foods(Automated Data Capture)
Richard BakkenesApplication Controller14:00 – 14:30
Benelux Conference 2010
Totalamber(Benelux Launch of PR for M3)
Fuaad BurasProfessional Services Director15:00 – 15:30
Benelux Conference 2010
Lawson Extended Services
Hein WagenaarClient Solution Consultant15:30 – 16:30