Annex 1 ? WFP ICT Standard Reference Model · Annex 1 – WFP ICT Standard Reference Model ......

1

Annex 1 – WFP ICT Standard Reference Model

The ICT Standard Reference Model defines the taxonomy and organization of services provided by ICT to WFP. Not all services and functions are present or used in an emergency context.

STANDARD LIFECYCLE STATUS

The status classification for any components is as follows:

Status Meaning/Definition None (0) No standard exists for component. Standards may

be under research or pilot, or may not have been dealt with in WFP previously. Such components need to undergo a standard acceptance process (to be defined). No such components may be deployed in any WFP sites.

Proposed (1) Standard has been proposed and is undergoing acceptance procedure. Such components may be deployed only under trial or pilot conditions needed to complete the acceptance process.

Current (2) Standard has been is current and is recommended for usage.

Retired (9) Standard was previously current but is now no longer valid. Steps should be taken to migrate the component affected by retired standards to current.

Rejected (8) Component was proposed for standards acceptance but has been rejected, with documented reasons.

3

THE ICT STANDARD REFERENCE MODEL

WFP ICT Standard Reference Model v0.7

ID Service Area Category Item StandardStatus(0-None1-Proposed2-Current9-Retired)

Manuf orSupplier

Make/Model Version Spec Type LicenseIssues

EmergencyUsage

PersonalKit forICT Staff

PersonalKit fornon-ICTStaff

Officekit

HQUsage

HQItemsStandards(0-Established 1-Proposed)

Procurement Plan

1 User Front-end ICT services separated as a distinct, stand-alone components directly related to basic operating environment

1.1 Platform

1.1.1.a Desktop 2 Specificationto be written;Brand to bespecified

TBI Generic X X X 0 LTA(IBM)

1.1.2.a Laptop 2 Specificationto be written;Brand to bespecified

TBI Generic X X X X X 0 LTA(IBM)

4

1.1.3.a Subnotebook 0 TBI TBI

1.1.4.a PDA 0 TBI TBI

1.2 Software

1.2.1.a Wordprocessing

2 Microsoft Word 10.x(OfficeXP)

Specific X X X X X 0 Microsoft

Agreement

1.2.2.a Spreadsheet 2 Microsoft Excel 10.x(OfficeXP)


Agreement

1.2.3.a Presentation 2 Microsoft Powerpoint 10.x(OfficeXP)


Agreement

1.2.4.a Browser 2 Microsoft InternetExplorer

7.x Specific X X X X X 0 Microsoft

Agreement

1.2.5.a Diagramediting

2 Microsoft Visio 11.x(2003)


Agreement

1.2.6.a Personalagenda/calendaring

2 IBM/Lotus Notes 7.0.2 Specific X X X X X 0 NotesAgreement

5

1.2.7.a To-do list 2 IBM/Lotus Notes 7.0.2 Specific X X X X X 0 NotesAgreement

1.2.8.a Out of officeattendant

2 IBM/Lotus Notes 7.0.2 Specific X X X X X 0 NotesAgreement

1.2.9.a Personaldatabase

2 Microsoft Access 10.x(OfficeXP)


Agreement

1.2.10.a Filecompression

2 Microsoft Windows XPzip utility

n/a Specific X X X X X 0 Microsoft

Agreement

1.2.12.a Documentexchange andviewer

2 Adobe Reader 7.x Specific X X X X X 0 Adobe

Agreement

1.2.13.a Calculator 2 Microsoft Windows XPcalculator

5.1 Specific X X X X X 0 Microsoft

Agreement

1.2.14.a CD/DVDwritingapplication

1 Nero Nero - CloneCD

TBI Specific X X X X X 0 LocalRapresentat

ive

6

1.2.15.a Image editing 0 e.g.Photoshop

TBI X X X X X 0 LocalRapresentat

ive

1.2.16.a Media player 2 Microsoft MS WindowsMedia Player

11.x Specific X X X X X 0 Microsoft

Agreement

1.2.17.a Personalpublishing

0 e.g. MSPublisher

TBI TBI

1.2.18.a Personal webauthoring

2 Microsoft Frontpage 10.x(OfficeXP)

Specific X X X 0 Microsoft

Agreement

1.2.19.a Desktop GIS 1 ESRI ArcGISDesktop

TBI Specific X X X 0 LocalRapresentat

ive

1.2.20.a Desktopsearch

0 Microsoft Windows XPSearch utility

TBI Specific 0 Microsoft

Agreement

1.2.20.a Personalbackupsoftware

1 Microsoft Windows XPBackup Utility

TBI Specific X X X X X 0 Microsoft

Agreement

7

1.2.21.a Data querytool

0 SAP BusinessExplorer

Specific X 1 Sapagreement

1.2.22.a Desktop fileantivirus

2 McAfee VirusScanEnterprise

8.0i Specific X X X X X 0 LocalRapresentat

ive

1.2.23.a Desktop anti-spyware

0 e.g. McAfeeAntispywareEnterprise

TBI LocalRapresentat

ive

1.2.24.a Desktop mailantivirus

0 TBI TBI

1.2.25.a Desktopfirewall

2 Microsoft Windows XPFirewall

SP2 Specific X X X X X 0 Microsoft

Agreement

1.2.26.a Desktop dataencryptionsystem

0 e.g. PGP orMcAfee E-business client

TBI TBI

8

1.2.27.a Desktop hostintrusiondetectionsystem

0 e.g. Windowsfirewall

TBI TBI

1.3 Storage

1.3.1.a External/internal CD/DVDwriter

0 TBI TBI X X X X X 0 IBMAgreement

1.3.3.a Portable harddisk

0 TBI TBI X X X X X 0 IBMAgreement

1.3.5.a USB memorystick

0 e.g. SanDiskCruzer Mini1GB USBFlashdrive

TBI X X X X X 0 IBMAgreement

1.3.6.a Diskette 9 Obsolete Specific

1.3.7.a Personalbackup device

1 IOMega Zipand JazzDrives

Specific TBI

9

1.4 Peripherals

1.4.1.a Personalprinter

2 HP GenericLaserjet

Generic X X X X X 0 LTA

1.4.2.a Personalscanner

0 TBI X X X 0 LTA

1.4.3.a Fax machine 0 TBI X X X 0 Localrapresentat

ive

1.4.4.a Digital camera 1 Canon Generic X X X X 0 Localrapresentat

ive

1.4.5.a Personalprojector

0 TBI X X 0 Localrapresentat

ive

1.4.6.a Digital voicerecorder

0 TBI TBI TBI

1.5 Accounts

1.5.1.a Lotus Notesaccount

2 WFP Specific X X X X X 0 Notesagreement

10

WINGS 2account

2 WFP Specific X X X X X 0 Wings

agreement

2 Infrastructure ICT services run as a back-end or shared services. These may have front-end components.

2.1 Server platform

2.1.1.a Entry levelserver

1 Specificationto be written;Brand to bespecified

Generic X X X 1 LTA(IBM)

2.1.2.a Midrangeserver



11

2.1.3.a High-endserver



2.1.4.a Servermanagementsystem

0 TBI X X 1 TBI

2.2 Storage

2.2.1.a Storage areanetwork (SAN)

0 e.g. EMC2 CX600

TBI X 0 TBI

2.2.2.a Networkattachedstorage (NAS)

0 e.g. EMC2SELER

TBI X 0 TBI

2.2.3.a Wide Area FileSystem

0 e.g. Cisco TBI X 0 TBI

12

2.2.4.a ContinuousBackupSystem

0 e.g. Availl,Signiant

TBI X 0 TBI

2.2.5.a Diskexpansionsystem

1 e.g. Dell orIBM

Specific X X X 0 IBMAgreement

2.2.6.a Tape backupsystem

1 Magstar TBI Specific X X X 1 Localagreement

2.2.6.b Tape backupsystem

1 Quantum ML 1500 Specific X X X 1 Localagreement

2.2.6.c Tape backupsystem

1 Storage TEK STKL 180 Specific X X X 1 Localagreement

2.2.7.a Tape media 0 e.g. LTO2 -LTO3

TBI X X X 1 TBI

2.2.8.a Storagesystemsmanagementsoftware

0 e.g.Brightworks orArcserve

Specific TBI

13

2.3 OS and SystemSoftware

2.3.1.a Networkoperatingsystem

2 Microsoft Windows 2003Server

2003 Specific SpecifyCALlicenseconditions

X X X X 0 Microsoft

agreement

2.3.2.a Serveroperatingsystem

2 Microsoft Windows 2003Server

2003 Specific X X X X 0 Microsoft

agreement

2.3.3.a Desktopoperatingsystem

2 Microsoft Windows XPProfessional

SP2 Specific X X X X 0 Microsoft

agreement

2.3.4.a Laptopoperatingsystem

2 Microsoft Windows XPProfessional

SP2 Specific X X X X 0 Microsoft

agreement

2.3.5.a Subnotebookoperatingsystem

0 TBI TBI

2.3.6.a PDA operatingsystem

0 TBI TBI

14

2.3.7.a Server fileantivirus

2 McAfee VirusScanEnterprise

8.0i Specific X X X X 1 Localrapresentat

ive

2.3.8.a Server anti-spyware

0 TBI TBI TBI

2.3.9.a Server mailantivirus

2 TrendMicro ScanMail forLotus Domino

3.0 Specific X X X X 1 Notesagreement

2.3.10.a Server dataencryptionsystem

0 TBI TBI TBI

2.3.11.a Server firewall 0 Microsoft Windows ISA TBI Specific X X X X 0 LTA

2.3.12.a Host intrusiondetectionsystem

0 e.g. Tripwire TBI TBI TBI

2.4 Basic officeservices

15

2.4.1.a File 2 Microsoft Windows 2003File service


Agreement

2.4.2.a DHCP 2 Microsoft Windows 2003DHCP service

TBI Specific X X X 0 Microsoft

Agreement

2.4.3.a DNS 2 Microsoft Windows 2003DNS service


Agreement

2.4.4.a Time 2 Microsoft Windows 2003Time service


Agreement

2.4.5.a Proxy 2 Microsoft Windows 2003ISA Server


Agreement

2.4.6.a Identity anddirectoryservice

2 Microsoft Windows 2003ActiveDirectory


Agreement

16

2.4.6.b Identity anddirectoryservice

9 Novell NDS Specific

2.4.7.a Portal server 0 TBI TBI

2.4.8.a Web 2 Microsoft InternetInformationServices (IIS)

6.0 Specific X X X 0 Microsoft

Agreement

2.4.8.b Web 2 OSS Apache TBI Specific TBI

2.4.9.a Clustering 0 Microsoft MicrosoftCluster

TBI Specific Microsoft

Agreement

2.4.10.a Terminal 2 Citrix Metaframe XP TBI Specific GESCA

Techonlogi

esAgreement

2.4.11.a File transfer 0 e.g. EMC2OnDemand

TBI TBI

17

2.5 Voice and VideoCommunications

2.5.1.a Mobile cellularcarrier

0 Specification/carrier featuredoc to bewritten

TBI X X X X 0 Localrapresentat

ive

2.5.2.a Mobile cellularhandset

0 e.g. Nokia6xxx

TBI X X X X X 0 Localrapresentat

ive

2.5.3.a Mobile satelliteprovider

1 Thuraya Specifyservice/contract type

Specific X X X Thuraya

2.5.4.b Mobile satelliteprovider

1 Inmarsat Specifyservice/contract type

Specific X X X Inmarsat

18

2.5.5.a Mobile satelliteterminal

1 Thuraya TBI Specific X X X X Thuraya

2.5.6.b Mobile satelliteterminal

9 Nera Mini-M Specific X X X X

2.5.7.a PSTN providerspecification

1 Vodafone orsimilar

Specificationdoc to bewritten

Generic X X X X 0 Localrapresentat

ive

2.5.8.a Desktopphone handset

2 Ericsson DIALOG 2601- 2631 - 2661 -2662 - 3210 -3212 - 3213 -4222 - 4223

Specific X X X 0 Ericsson

19

2.5.9.a PBX system 2 Ericsson BP 125 - BP150 - BP 250 -MD 210;Includemodulespecifications

Specific X X X 0 Ericsson

2.5.10.a PBX cabling 1 Cablingspecificationsto be written

Generic X X X 0 TBI

2.5.11.a PBX voicemailsystem

2 Ericsson One Box TBI Specific X X X 0 Ericsson

2.5.12.a PBX systemsmanagement

2 Ericsson S.A.M. ServiceAssistantManagement

TBI Specific X X X 0 Ericsson

20

2.5.13.a SIP gateway 1 e.g. Checkwith PeterMusoko

TBI TBI TBI

2.5.14.a Audio / Videoconferencebridge

2 Polycom MGC 50 Specific X X X 0 Polycom

Agreement

2.5.15.a Audioconferenceterminal

2 Polycom Sound Station(specifymodel)

Specific X X X 0 Polycom

Agreement

2.5.16.a Videoconferenceterminal

2 Polycom View Station(specifymodel)

Specific X X X 0 Polycom

Agreement

2.5.17.a Officeprojector

0 e.g. HPsomething

TBI X X 1 TBI

2.6 Messaging

2.6.1.a E-mail server 2 IBM/Lotus Notes 7.0.2 Specific X X X 0 LTA

http://docustore.wfp.org/stellent/groups/public/documents/mou_lou_agreement/wfp104793.doc

21

2.6.2.b E-mail server 2 UUPlus DFMS II TBI Specific X X UUPlus

agereemen

t

2.6.3.a E-mail client 2 IBM/Lotus Notes 7.0.2 Specific X X X X X 0 Notesagreement

2.6.4.a Instantmessaging

2 Microsoft MSNMessenger

TBI Specific X X X X X 1 TBI

2.7 Networktransport

2.7.1.a Protocol 2 IETF IP 4 Specific X 1 TBI

2.7.2.a Routingprotocol

2 IETF OSPF TBI Specific X 1 TBI

2.7.3.a Networkmanagementprotocol

2 IETF SNMP 2 Specific X 1 TBI

2.7.4.b Networkmanagementprotocol

2 IETF RMON 2 Specific X 1 TBI

22

2.8 Wide AreaNetworking

2.8.1.b Remoteaccessprovider(dialup)

2 IPASS Ipass Dialupservice(specify whichspecificproduct and/orcontract)

Specific X X IPASS

2.8.2.b Remoteaccessdialer/connection manager

2 IPASS TBI TBI Specific X X X X IPASS

2.8.3.a Remoteaccess system

2 Microsoft Windows 2003RAS


agreement

2.8.4.a VSAT system 2 FOODSAT FOODSAT Specific X X X 0 LTA


23

2.8.5.a ISP providerspecification

0 Specificationdoc to bewritten

Generic X X X 1 Localrapresentat

ive

2.8.6.a Edge router 2 Cisco Cisco 1760 Specific X X X 0 LTA

2.8.7.a Core router 2 Cisco Cisco 7200 Specific X X X 0 LTA

2.8.8.a WANcompressionedge system

2 Juniper WX15 Specific X X X 0 AT&T

2.8.9.a WANcompressioncore system

2 Juniper WX100 Specific X X X 0 AT&T

2.8.10.a Trafficoptimization/shaping system

0 e.g. PacketeerPacketshaper(model?)

TBI TBI

24

2.8.11a Externalmodem

1 US Robotics 5686E A 56KV.92 ExternalFaxmodem

Specific X X X X 1 LocalRapresentat

ive

2.9 Local AreaNetworking

2.9.1.a Workgroupswitch -managed

2 Cisco Catalyst 2950 Specific X X X X 0 LTA

2.9.2.a Workgroupswitch -unmanaged

0 e.g. 3COM orDLINK

Specific LocalRapresentat

ive

2.9.3.a Backbone/coreswitch

2 Cisco Catalyst 6509 Specific X X X 0 LTA

2.9.4.a LANarchitecturespecification


TBI X X X X TBI

25

2.9.5.a LAN cabling 0 UTP + FOspec doc to bewritten

TBI X X X X TBI

2.9.6.a Wirelessaccess point

1 Cisco Aironet 1200AP

Specific X X X X 0 LTA(ITALTEL)

LTA(ANIXTER)

2.9.7.a Wirelessinterface -USB type

1 Cisco Linksys ClientUSB

Specific X X X X X 0 LTA(ITALTEL)

LTA(ANIXTER)

2.9.8.a Wirelessinterface -cardbus type

1 Cisco Cardbus802.11 a/b/g

Specific X X X X X 0 LTA(ITALTEL)

LTA(ANIXTER)

2.9.9.a WLANarchitecturespecification


Generic X X X X 1 TBI

2.10 Personal AreaNetwork

2.10.1.a Bluetooth 0 IEEE 802.15.1Bluetooth

2.0 TBI X X X X X 1 TBI

26

2.10.2.a Infra-red 0 TBI IrDA TBI X X X X X 1 TBI

2.10.3.a WIFI 9 Not supported Specific

2.11 Network security

2.11.1.a Networkfirewall

2 Cisco PIX 515E Specific X X X 0 LTA

2.11.1.b Networkfirewall

2 Nokia Nokia/Checkpoint TBI

TBI Specific X X 1 TBI

2.11.2.a Networkintrusiondetectionsystem

0 TBI TBI TBI

2.11.3.a VPN system 1 Cisco VPNConcentrator6000

Specific X X 0 LTA

2.11.3.b VPN system 1 Cisco PIX 515E Specific X X X 0 LTA

2.11.4.a VPN client 0 TBI TBI

2.11.5.a Anti-spamsystem

2 CipherTrust Iron MailEnterprise

TBI Specific X X X 1 TBI

27

2.11.6.a Internetfiltering andweb securitysystem

2 TBI TBI TBI Specific X X 0 Teleconsys

2.11.6.b Internetfiltering andweb securitysystem

2 e.g. TBI for amoreinexpensivefield system


2.11.7.a SSL VPNSystem

2 Aventail Aventail(model TBI)

TBI Specific X X X 0 Alphasistemi

2.12 RadioNetworking

2.12.1.a HF base 2 Codan Codan NGTSRX

Specific X X LTA

2.12.2.a HF handset 2 Codan Portable/Manpack, Codan2110

Specific X X X X LTA

28

2.12.3.a HF mobile 2 Codan Codan NGTSRX

Specific X X LTA

2.12.4.a UHF/VHFbase

2 Motorola GM360 baseVHF/UHFradio, with keypad

Specific X X LTA

2.12.5.a UHF/VHFhandset

2 Motorola GP380handheldUHF/VHFradio with fullkeypad, 2 highcap batteries,highbandantenna


2.12.6.a UHF/VHFMobile

2 Motorola GM360 mobileUHF/VHFradio

Specific X X LTA

29

2.12.7.a UHF/VHFRepeater

2 Motorola GR500UHF/VHFRepeater

Specific X X LTA

2.12.8.a UHF/VHF linkkits

2 Motorola GM360UHF/VHF Linkradio

Specific X X LTA

2.12.9.a UHF/VHFMobile andhandheldprogrammingkit

2 Motorola GP380/GM360programmingkit + SW

Specific X X X LTA

2.12.10.a Multi-coupling 2 Polar Coupling kit for3 rptrs or more


2.13 Peripherals

2.13.1.a Print server 0 Microsoft Windows 2003Server

Specific X X 0 Microsoft

Agreement




30

2.13.2.a Networkprinter - blackand white

2 Hewlett Packard HP LaserJet4250n -4250dtn

Specific X X X 0 LTA

2.13.3.a Networkprinter -colored

2 Hewlett Packard HP ColorLaserJet3600n - 3800n- 3800dn -4700n -4700dn -5550n

Specific X X X 0 LTA

2.13.4.a Plotter 2 Hewlett Packard HP DJ4000series

Specific X X X 1 Localrapresentat

ive

2.13.5.a Networkscanner

0 TBI X X X 0 LTA

2.13.6.a Network faxmachine

0 TBI X X 1 Localrapresentat

ive

http://docustore.wfp.org/stellent/groups/public/documents/mou_lou_agreement/wfp094513.pdf



31

2.13.7.a Digital Sender 2 Hewlett Packard HP 9100c Specific X X 1 Localrapresentat

ive

2.13.8.a Multifunctiondevice

0 e.g. HP,Xerox, Brandto be specified

Generic X X 1 TBI

2.14 Globalpositioning

2.14.1.a Handheld GPSreceiver

0 e.g. Garmin,eTrex Summit

TBI X X X X Localrapresentat

ive

2.14.2.a Vehicle GPSreceiver

0 e.g. Garmin,eTrex Summit

TBI X X Localrapresentat

ive

2.15 Power

2.15.1.a Powergenerator

9 DEUTZ Specific X X

2.15.1.b Powergenerator

9 HONDA Specific X X

32

2.15.1.c Powergenerator

9 LOMBARDINI Specific X X

2.15.1.d Powergenerator

9 VOLVO Specific X X

2.15.2.a Powergenerator-Medium/Large

1 FG Wilson TBI Specific X X LTAWILSON

2.15.3.a Powergenerator-Small

1 Europower Specific X X TBI

2.15.4.a UPS 9 Emerson/Liebert Specific X X

2.15.4.b UPS 9 Victron Specific X X

2.15.4.c UPS 9 Merlin Guerin Specific X X

2.15.5.a UPS -(Desktop)1kva

1 MGE Pulsarextreme

Specific X X X 0 LTASANTPOORT

LTAWILSON

2.15.6.a UPS - (server)3 kva

1 MGE Pulsarextreme


LTAWILSON
















33

2.15.7.a UPS - (serverrack) 6kva

1 MGE Pulsarextreme


LTAWILSON

2.15.8.a UPS - (central)load specific

1 MGE TBI Specific X X X 0 LTASANTPOORT

LTAWILSON

2.15.9.a Powerstabilizer -small 1 kva

1 Sollatek TBI Specific X X X 0 LTASANTPOORT

LTAWILSON

2.15.10.a Powerstabilizer -load specific

1 Sollatek TBI Specific X X X 0 LTASANTPOORT

LTAWILSON

2.15.11.a Solar panels 1 Naps TBI Specific X X LTA

2.15.13.a Grounding kits 1 Electromec Ekit Specific X X X 0 LTASANTPOORT

LTAWILSON

2.15.14.a Inverter - small1200va

1 Vectron TBI Specific X X LTASANTPOORT

LTAWILSON






































34

2.15.15.a Inverter - loadspecific

1 Vectron TBI Specific X X LTASANTPOORT

LTAWILSON

2.16 HVAC

2.16.1.a ICT roomairconditioningspecification

1 Specificationto be written;Includes sizingrecommendations

Generic X X X 1 TBI

2.17 Facility

2.17.1.a ICT roomfacilityspecification

0 TBI TBI X X X 1 TBI

2.17.2.a Radio roomfacilityspecification








35

2.17.3.a Office facilityspecification


2.17.4.a Fire detectionand preventionsystem

0 e.g. Inergen,etc.specification

Specification X X 1 TBI

2.17.5.a Temperaturesensor system

0 TBI Specification X X 1 TBI

2.18 Rackinfrastructure

2.18.1.a Free-standingrack enclosure

1 e.g. Dell racks(specifymodel)

Specification X X X 1 TBI

2.18.2.a Wall-mountedrack enclosure

9 Not used TBI X

36

2.18.3.a Mobile/portable rackenclosure

1 e.g DELLPortable 12UServer Rack


2.18.4.a LAN/MDF/patch panel rackenclosure

1 e.g. 12U telcorack fromracksolutions

Specification X X 1 TBI

2.18.5.a Server/racktransport case

1 e.g. 6U/8Uservertransport casefromracksolutions


37

2.18.6.a Cablemanagement/arm

1 e.g. cablemanagementarm from Dell,racksolutions


2.18.7.a Rackconsole/remote control

1 e.g. Dell 1Urack console


2.18.8.a Rack consoleswitch

1 e.g. DELL4161DS


2.19 ICT servicemanagement &utilities

38

2.19.1.a Systemsoperationsmanagementsoftware

0 e.g. NetIQ orMicrosoftOperationsManager

TBI Microsoft

Agreement

2.19.2.a Networkavailabilitymonitoring

2 IPMonitor Ipmonitor TBI Specific X X X X 0 IPMonitor

Agreement

2.19.3.a Networkbandwidthmonitoring

2 OSS MRTG(windows)


2.19.3.a Networksystem andpatchmanagement

0 e.g.Ciscoworks

TBI LTA


39

2.19.4.a Host systemand patchmanagement


TBI Microsoft

Agreement

2.19.5.a Host remotecontrol system

0 e.g. MicrosoftRDP

TBI Microsoft

Agreement

2.19.6.a Serviceavailabilitymonitoring

0 e.g. IPMonitor TBI X X X X 0 IPMonitor

Agreement

2.19.7.a Service eventmanagementsystem


TBI Microsoft

Agreement

40

2.19.9.a ServiceDesk -Incident andProblemmanagementsoftware

0 e.g. Infra orcSupport

TBI X X X X 1 TBI

2.19.10.a Change,configurationand releasemanagement

0 e.g. Infra TBI TBI

2.19.11.a Service levelmanagement


2.19.12.a Configurationmanagementdatabase


41

2.19.13.a Assetmanagementdatabase


2.19.14.a Service andcall accountingsystem

1 Stella Nova TBI Specific X X X X 1 TBI

2.19.15.a PCcloning/imaging software

0 TBI Specific X X X 1 TBI

2.19.16.a IT servicecontinuityspecification

0 TBI TBI

2.19.17.a Basicdocumentationformat

0 WFP TBI TBI X X X X 1 TBI

2.19.18.a LAN sniffer 0 OSS Ethereal TBI Specific X X X X 0 LTA(ITALTEL)

LTA(ANIXTER)






42

2.19.19.a Network loadsimulationsoftware

2 TBI Bricks Specific X X X X 1 TBI

2.20 ICT support andtoolkits

2.20.1.a Network toolkit

1 TBI FITTEST Generic X X X X

2.20.2.a ElectricalToolkit

2 FISKARS AttachedDocument

Generic X X X X

2.20.3.a TelecommsToolkit

2 FISKARS AttachedDocument

Generic X X X X

2.20.4.a Vehicle Kit 2 KVM1StandardGM360 VHFmobile kit

Generic X

43

2.20.4.b Vehicle Kit 2 WFP-HF02SRXStandard NGTSR HF RadioMobile Kit,WFP-HF02package

Generic X

Annex 1 ? WFP ICT Standard Reference Model · Annex 1 – WFP ICT Standard Reference Model ......

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