Anne Bartlett-Bragg · Predictions 2020 1. Organisational structures & roles challenge traditional...
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Anne Bartlett-Bragg August, 2016 DISRUPTING HR: Innovating & Engaging
Transcript of Anne Bartlett-Bragg · Predictions 2020 1. Organisational structures & roles challenge traditional...
Anne Bartlett-Bragg
August, 2016
DISRUPTING HR:
Innovating & Engaging
Innovate & Engage
1. Current state
2. The ideal employee
3. Disrupting recruitment
4. Innovate & engage: new ways
of working & learning
Changing workplaces & HR in 2016
http://dupress.com/articles/human-capital-trends-video/
TECHNOLOGY BIG DATA
DISRUPTION INNOVATION
AGILE
Hung Parliaments Legislation
Devices
Gamification
Pokemon GO
AR
AI
Robots
Algorithms
Serial
Apps
UberAirBnBUX - User Experience
Design Thinking
Predictive analytics
MobilesWearables
Regulations Lock out laws
Holocracy
WirearchyJon Husbandhttp://wirearchy.com/
• Disruptive business models
• Activity-based working
• Flexible ways of working:
side-gigging
• New technologies
Predictions 20201. Organisational structures & roles
challenge traditional approaches.
2. Digital platforms are ubiquitous, mobile,
wearable & context aware.
3. Work & learning are seamlessly
integrated.
4. Performance management becomes
portfolio-based achievements.
5. LMS replaced by enterprise social
intranets - embeds learning as a work-
based activity.
6. (some) Workplace trainers/travel
consultants replaced by AI & robots.
7. Freelancer economy demands new
learning approaches.
8. DQ - your most valued capability.
Future Workplace
Organisational Design
Culture Engagement Learning Digital HR Design Thinking
What 3 issues
concern you the most
about the
current state of HR/L&D?
Zeetings.com/cai2016
What do people want at work?
What workers want
A complex mix of generations
Steelcase 360: What workers want
What matters to people…
The rise of the empowered worker/learner
Self-directed
Self-regulatory
Freelance & specialised
Towards Maturity, 2015: The Learner Voice Part 2
People oriented
?
What does the ideal employee look like?
??
?
?
Service focused
Detail focusedLoves …. F&B/service industry…
Passionate
Strives for excellence
?
?
How well do you understand your workers people?
Developing empathy - authentic personas
T
P L
M
MMotivation
TTools
LLikes
PPains
What’s inside the box?
How will you find them?
or
How do you attract them?
xxx
Attraction factors - OUTSIDE the box
xxx?
?
xxx?
?
?
?
The Atlassian experience
http://blogs.atlassian.com/2012/03/europe-were-coming-for-your-geeks/
https://www.facebook.com/eycareers/app/266552123478357/
Fish where the fish are….
Facebook challenges
Tweet-ups
SnapChat
Instagram meet-ups
Meet-ups
Themed with current
trends eg. Game of
Thrones
Pokemon Go - your new recruitment tool
• Know your audience!
• Set-up a destination
• Use your networks to spread the message
• Use incentives (lures & incense)
• Add value to the experience
What does your future workplace look like?
What does your future workplace look like?
Employee experience
Shared
Legislative requirements
Informal
Context
Relevance
Technical
Communities of PracticeSelf-directed / self-managed
Capability focused
Socially constructed
Content
On demand
Communities of Interest
Guided
Connected
Embedded Time & place sensitive
Situated
Strategic
Innovative
Mobile
Apps
New technologies in action
Meet your new staff member….
Meet Nao !
Nao works at the Bank of Tokyo
can understand and answer customer
questions in Japanese, Chinese and
English.
https://www.youtube.com/watch?v=PGLASey3MAE
https://www.youtube.com/watch?v=ir_Ku4rCOO8
https://www.youtube.com/watch?v=SqspyrTkR9w
Robots
ChatBots
VR
Apps
https://blog.linkedin.com/2016/08/02/your-linkedin-feed-is-coming-to-life-with-videos-from-linkedin-i
Facebook @ Work
http://www.hrmonline.com.au/section/hrm-tv/united-workforce-social-media-helps/
Planning Engagement
70%
88%
77%
80%
86%Focus on learners
Welcome innovation
Learning Communities
Use mobile learning
Integrate performance management
Leverage business IT systems
L&D CPD programmes
Shape strategy against models (70:20:10)
88%
76%
71%
DIGITAL TRANSFORMATION:Top performing organisations
Source: Embracing Change, Towards Maturity, 2015 Industry Benchmark Report
• People analytics
• Learning analytics
• Combined insights = Predictive
analytics
Analytics: Beyond clicks & completions
Immersive experience, integrated feedback…
MOOCs mature
Microsoft:
Developed their own MOOC in
partnership with Insead.
Phenomenal success!!
Bank of America:
Publish curated MOOC catalogues
Gamification gets serious
Beyond leaderboards & badges
towards sustainable engagement that
motivates action.
Video
Orica:
Animated Risk Management
interactive video
Life Saver UK:
Interactive First Aid video
Virtual Hotel:
Occupational Health & Safety
Animation
TEDTalk style series
Video feedback
User-generated responses to projects
Innovation in digital integration
DBS Digital Leaders
Digital can’t be taught in a classroom
#DBSHackathon
5 day program:
– human-centred design;
– lean start-up mindsets;
– work with real fin-tech start-
ups;
– develop app prototypes;
– solve real business
challenges.
Digital integrations in action
Adidas
• Women’s Mentoring Circle
• Speaker Series videos
Internal experts & leaders talking
about strategy
• Pecha Kucha jam sessions
• MOOCs
• Fortune cookies with learning
messages
Commonwealth Bank
• Mobile HR app - Side Kick
• Manages all aspects of employee
experience
• 10,000 employees have
downloaded it
What does the future look like?
Learning can no longer be an isolated function.
Learning must be integrated seamlessly into everyday tasks and activities
Re-frame Re-think Re-invigorate
our concepts of
employment
our relationship
with people
our practice -
re-engage with purpose
+61 418 852 581
@annebb
Are you ready to
take
the next step
towards the
future workplace?
