ANDTEK Solutions Overview
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Transcript of ANDTEK Solutions Overview
ANDTEKOverview
Value-Added Applications for Unified Communication Networks
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• Founded in 2000, Headquarter in Germany
• Cisco Technology Development Partner
• Integrated solutions to increase productivity, security and customer satisfaction.
Specialized on Unified Communications Applications
Overview
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Solutions for various areas
ANDTEK Solutions
• Computer Telephony Control Phones CTI Client Outlook Integration Click-to-Dial
• Mobile BusinessApplications
Corporate Callback
Secure access to corporate information
Mobile Conferencing Services
• Advanced Services Announcements Manager/Assistant Call Lists Conferencing Callback
• Security Recording Voice Recording IP Phone Security Silent Monitoring
Provisioning
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Delivered as flexible modules
ANDTEK Solutions
• Computer Telephony AND Desktop AClook for Outlook
• Mobile Business Applications
AND Mobile
• Add-On Features AND Phone Group … AND Phone CallBack AND Phone CallList AND Phone Settings AND Phone Routing
• Security, Recording AND Phone Lockout AND Phone Recorder AND Phone Broadcast AND Phone Observer
Provisioning
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All functions integrated on one platform
ANDTEK Modules
AND Phone
Group Lockout
Broadcast Recorder
Directory Observer
Settings
CallRouting
AND Desktop
Desktop
AND Phone Express
AND Apps
Customized Unified Communications Applications
Applications for Unified Communications Manager Express
Phone control application with Outlook integration and click-to-dial
Applications for Communications Manager
CallBack
Mobile Business Applications
AND Mobile
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ANDTEK OS and Hardware
AND Phone
Group Lockout
Broadcast Recorder
Directory Observer
Settings
CallroutingDesktop
Applications for Unified CallManager
AND Apps
Windows LinuxWindows 2000/XPWindows 2003
SMALL MEDIUM LARGE
HW
OS
AND Phone
Group Lockout
Broadcast Recorder
Directory Observer
Settings
CallroutingDesktop
Applications for Unified CallManager
Callback Callback
AND Apps
Red Hat based
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Client Software and Operating Systems
ANDTEK Modules
AND Desktop
Phone control application with MS Outlook integration and click-to-dial
MacWindows LinuxWindows 2000/XPWindows 2003Windows Vista
Mac OS X Red Hat SUSE
AND Mobile
Mobile Business Applications
iPhone OS Android
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• AND Phone Group
Service for team communication
Busy lamp field
• AND Phone Group MA
Enhanced Manager/Assistant Services
• AND Phone Group ACD
Decentralized call center services
Attendant console services
Manager/Assistant and ACD Services
ANDTEK Modules (1/5)
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• AND Phone Settings
IP Phone profiles
Setting IP Phone parameters
• AND Phone CallBack
Internal and external call back
Notification service
• AND Phone CallList
Centralized call list
Calls while busy
To-Do call list
Call Handling on IP phones
ANDTEK Modules (2/5)
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• AND Phone Directory
Directory and database integration
Reverse number lookup
• AND Phone Broadcast
Voice announcement services
Crisis conferencing
• AND Phone Menu
Hierarchial menus on IP phones
Graphical display
Service speed dials
Directory and Notification Services
ANDTEK Modules (3/5)
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• AND Phone Recorder
Voice recording
Silent monitoring
• AND Phone Lockout
Locking IP phones
• AND Phone CallRouting
Source-based call routing
Speed dials
Security Services
ANDTEK Modules (4/5)
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• AND Phone Observer
Display IP camera snapshots
Door opener service
• AND Desktop
Computer-Telephony-Integration
Click-to-Dial
MS Outlook Integration
• Attendant Console
CTI and Surveillance Services
ANDTEK Modules (5/5)
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• Simple IP phone services
• Displaying of information
Customized Applications for Unified Communication
AND Apps
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Reference Architecture
Non-IPActuators Lights Blends AC RelaysSensors Switches Temperature
HeadquarterHeadquarter
Branch BranchBranchBranch
IPNetwork
IP Phones
Desktop PC
IP Phones
Speaker Desktop PC Wireless
Corporate Servers
Voice Recording Sensor
IP Phones + Wireless
AND PhoneApplication Server (APAS)
UnifiedCommunicationsManager (CCM)
GSM/UMTS
Mobile Devices
Provisioning