Andrew Jermond, Business Analyst Tony Sammons, Client Relationship Manager

www.ncalt.com www.npia.police.uk

Andrew Jermond, Business Analyst

Tony Sammons, Client Relationship Manager

TOP 5 MLE IssuesNPIA, Ryton

16th January, 2008

[email protected]

[email protected]


• How issues were identified

• The Top 5 Issues

• Impact and Mitigation

• What about the other issues?

• Q&A

Agenda


How Top 5 Issues Were Identified

• Forces were asked for their Top 5 issues

• 24 forces responded

• Results analysed

• Top 5 issues identified


Usability Local IT Issues

MLE Login Issues

ReportingHR Interface

Culture and MLE

Perception NCALT Strategy

Helpdesk

NCALT Updates

Course Length

Course Detail

MLE Successes

Tracking

MLE Capabilities

Timeliness of Course Releases

Lack of Generic

Packages

Own Content Support

User Guides

Access to Course Content

Uploading Guidance

Programme Direction

Notifications

Functionality

Instability

Errors in Data

Saving

Course Consistency

No Driver to Use MLE

Login Standardisation

Known Bugs

Forums

Evaluations

Authoring Tools

How Top 5 Issues Were Identified


Usability

Main comments:

• Not user friendly

• Screens too complicated and ‘busy’

• Unintuitive and difficult to navigate


Usability

Main impacts:

• Reduced uptake of MLE

• Increased burden/costs for Training Department

• Increased abstraction rates


Usability

What is NCALT doing?

• Focussing on identifying force requirements

• Creating user documentation

• Facilitating user communication– Co-ordinating Senior User Group

– Proposing an End User Group


Usability

What can forces do?

• Identify local ‘champions’

• Encourage use to improve familiarity

• Support user communications – Participate!


Local IT Issues

Main comments:

• Hardware/software specification

• IT Support

• IT Policy


Local IT Issues

Main impacts:

• Unable to support training by e-Learning

• Increased costs through providing alternatives

• Lack of IT support perpetuates current situation


Local IT Issues


• Providing visibility of minimum technical

requirements

• Providing advance notification of changes

• Supporting internal communication between FTMs

and IT Managers


Local IT Issues

What can forces do?

• Develop relationship with IT departments

• Progress local Internet policy changes

• Ensure technical issues are escalated to NPIA

Service Desk


MLE Login Issues

Main comments:

• Passwords forgotten

• Password policy too complex

• Too slow to log in


MLE Login Issues

Main impacts:

• Learners unable to complete e-Learning

• Additional/alternative training resource required

• Lack of faith in MLE as training tool


MLE Login Issues


• Server move to Hendon Data Centre

• Ensuring reliability of network services across all

points of access (e.g. Internet, CJX, Aware)

• Investigating ways of improving password

functionality


MLE Login Issues

What can forces do?

• Encourage learners to avoid peak times and/or to

login from home

• Ensure that login issues are escalated to NPIA

Service Desk

• Ensure users have access to suitable hardware

and environment


Reporting

Main comments:

• Limited range of reports available

• Not trusted to be accurate

• Geared around courses rather than individuals


Reporting

Main impacts

• Unable to obtain accurate figures on enrolments,

in progress and training

• Unable to obtain specific reports without raising

service requests

• Added complexity to training management


Reporting


• Investigating escalated issues

• Implementing fixes

• Providing more thorough analysis of reporting

requirements at course planning stage


Reporting

What can forces do?

• Escalate problems with courses/reports to NCALT

• Raise service requests for new reports if required


HR Interface

Main comments:

• What is the HR Interface?

• When will it be available?

• How do I implement it?


HR Interface

Main impacts:

• Lack of link between MLE and HR system is

disincentive to use MLE for training

• Multiple systems require updating manually

• Forces unable to prepare and plan


HR Interface


• Making documentation available

• Managing development to ensure delivery

timescales are met

• Preparing to provide services to assist forces with

implementation


HR Interface

What can forces do?

• Familiarise themselves with documentation

• Be aware of timescales in readiness to initiate a

project

• Ensure that their own HR System data is up to

date


What about the other issues?

• NCALT will continue to carry out this exercise

half-yearly

• The greater the number of forces that provide

information, the more accurate a picture NCALT

will have of prevailing issues

Andrew Jermond, Business Analyst Tony Sammons, Client Relationship Manager

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