Andres Jorge Sandoval Gomez

Birthday: 21-08-1978, Caracas (Legal resident in Colombia / No working visa required) ID: 375588 /MarriedHome address: calle 152ª # 54-75 Mazuren 5 ColombiaHome / cel contact numbers: 7038180 cel: 3164465077Mail: micandres1@yahoo.com

PROFESSIONAL PROFILE------------------------------------------------------------

Certified experienced professional in general operations, sales, logistics, financials, training and human resources at a regional level for over 14 years. Strengths in general operations, customer satisfaction management and sales through team working, experienced in financial and markets analysis. Self motivated, ambitious, analytic and structured.Large experience in recruiting, sales and operations team trainings and the development of team members at management levels, great ability to generate new profitable business, B2B, B2C y verticals. Experienced in creating new levels of profitability through general operations.

JOBS SUMMARY

Regus Colombia Limitada Sector: management / sales / operationsArea Director North Andean region (Colombia y Venezuela) Date: Apr-2012 / Nov 2014Bogotá

Reporting to / Michael Turner CEO

Main duties:Increase of profitability of the region through sales, operations and finance management.Design, implementation and development of strategies oriented to client retention and customer satisfaction. Lead and deliver on P&L accountabilities on northern clusterIncrease of the number of locations and development involvement in all region through sustained occupancy levels.Recruitment, training and human resources management. Creation of new sales channel and leads at a regional level while managing the operational and sales force.Managing of financial, call centre and marketing departments.

Greatest achievements:To reach, exceed and hold sales required levels for periods longer than 18 months.To reach, and hold customer satisfaction levels and cost reduction results creating savings of aprox 350.000 P.per YTo reach and keep the position of the second most profitable region within Latin for over 4 years.To open new business units with exceeded levels of occupancies according to the business plan within the required timeframes.

Reason for withdrawal: Professional development

Regus Colombia Limitada Sector: General operationsArea Operations Manager North and central america Date: Oct 2009 / Mar 2012(Colombia, Venezuela, costa rica, Guatemala, Perú, Panamá, Ecuador, El salvador)Bogotá

Reporting to / Ana María Castro Directora Regional NOLA

Main Duties:To develop and implement strategies for client satisfaction and profitability levels in all regionManage and increase the retention and loyalty levels through excellent service and training programs.Design and implementation of cost reduction plans for the region to make sure profitability desired levels were reached. Dealing and creating profitable negotiations with new providers Handling all client´s renewals efforts to support sales and general operationsSupervision and control of new opening centers to make sure all standards were in place to start providing services.

Greatest achievements:To open over 5 business centers at a regional levels during the required timeframe.To reach and hold retention levels over 75% for over two years in a row.To reach the highest rates increase levels in region through great service and retention strategies.

Regus Venezuela Sector: General OperationsGeneral Manager - Caracas / Venezuela Date: Jul 2007 / Sep 2009

Reporting to / Ana maría Castro directora regional NOLA

Main duties:To guarantee all general operations and sales targets were reached within specific timeframes.Manage and reach customer satisfaction and occupancy levelsTo overview finance and the creation of new marketing strategies.To manage the creation of new partnerships in order for us to be able to expand in a quick manner To secure profitability so new business units were develop.

Greates achievements:Took occupancy level from average 53% to a sustained 100% with large new contracts and sales efforts.To recover large debts in current existing client for results over 50% of potential write offsTo export sales to critical countries such as panamá and Perú

Tamanaco Intercontinental Sector: Hotel industry IHGProjects and areas rehabilitations analyst. Date: Aug 2005 / Jul 2007

Reporting to / Victor Vazquez Resident manager

Main Duties:To design the remodeling plan and guarantee the increase of profitability of new selected areas to be transformedDevelopment of new projects oriented to achieve new targets in cost reduction strategiesTo guarantee the increase in the effectiveness of service provided in the selected areasDevelopment of strategies and operational support to the training department.Development of strategies and operational support to the food and beverage department.

Greatest achievements:Completed delivery of finished proposals to increase profitability to the general management.Recognition awarded (gold Eagle) for excellent performance and attendance through national crisis Certified trainer status achieved.

Reason for withdrawal: directly recommended from IHG resident manager / selected for General manager at REGUS

Tamanaco Intercontinental Sector: Hotel industry IHGOficial trainer / training department Date: Jan 2005 / Aug 2005Caracas / Venezuela

Reporting to / Marly Hurtado Training manager

Main duties:To guarantee the complete implementation of the training plans for the reshape of the brand culture.To train coworkers and assist the training manager in the process and securing an effective post training follow up.To deliver training support at a management level to make sure the information was supervised directly by department´s heads.

Greatest achievements:To successfully complete the process of training over 400 people within the required timeframe.

Tamanaco Intercontinental Sector: Hotel industryAssistant manager to front desk and reservations department Date: Jul 2003 / Jan 2005Caracas / VenezuelaReporting to / Juan Pablo Front desk and revenue manager

Main duties:The overall supervisión of general operations of front desk and reservations departments. Management of side departments like concierge and business executive lounges as well as control of general staff.To overview and work with the housekeeping department to guarantee operations during layovers and weekends shiftsManagement and implementation of revenue increase strategies at reservations department.To control financial reports of the department.

Gresates achievements::

Recognitions to layovers control and operations handling

Tamanaco Intercontinental Sector: Hotel industryGeneral supervisor of housekeeping department and public areas Date: Jan 2001 / Jun 2003 Reporting to / Liz Claudia Solano Executive housekeeping

Main duties:To overview and guarantee the correct standards implementations in the hotel rooms (535 rooms)To manage, overview and guarantee the correct procedure were in place in all publica reas of the hotelTo manage, develop and train the housekeeping and the laundry staff.Manage and implementation of cost reduction plans as well as assisting the executive housekeeping in executive meetings.

Greatest achievements:To be selected and promoted to front operational departments due to performance.

Completed studies

Tecnico superior universitario / Companies administration and tourism management. TECH school university CUAM 1995 – 1999– CaracasClasic highschool degree Manuel Montaner 1990 - 1995 – Caracas

Other studies and trainings

ISO 9000 2001 Departamental trainer 2002Quality internal audit course 2003 Communication skills 2003Creativity, leadership and staff development 2005 Introduction to the 7 habits of highly effective people 2005

Languages

English / 100%Portuguese / ongoing studies (third level achieved)

Profesional References

Juan Pablo laginia / current Business support Manager, assistant to COO Latin America & Caribbean at Intercontinental hotels group / juan.laginia@ihg.com

Ana maria Castro / Current Area director South Andean at Regus / anamaria.castro@regus.com

Danny Rosario / Current Operations Director for Latin headquarter at Regus International / danny.rosario@regus.com