Enterprise

Social

Networking

in Francein France

Social Networking Conference, London 2009

24 September

André Dan, president Challengy, Paris, France

andre.dan@challengy.com

http://www.challengy.com/fr/multipage.xml?pg=3&id=298065

• Enterprise Social Networking

– Key functions

– Leading tools

• in France

– Boostzone: think tank

Agenda

– Boostzone: think tank

– blueKiwi: software vendor

– Inspheris: software vendor

– Challengy: consulting & coaching

• Global evolution

– ROI

– Market Dynamics

Enterprise Social NetworkingKey functions

• Facilitate communication

– Informal exchanges

– Top-down & Bottom-up

– Projects’ knowledge management– Projects’ knowledge management

– Capitalize information

• Enable the move from an information system

to a relations systems with people in the center

– For a new collective performance

• Facilitate innovation and change

Pages BlogsMessagesPeople/Groups

Enterprise Social NetworkingKey functions

RSSDocuments Tags Widgets

Forums

The Enterprise Social Networking Platform

Comments

IBM

Connections

2 French tools

Enterprise Social NetworkingLeading tools

The open ones

And 1 French open tool

Enterprise Social Networking

Think Tank• An independent think tank and consulting place since 2004

• Dedicated to the impact on CORPORATE STRATEGIES of the evolution of society and

the WORLD OF WORK

• With a particular focus on how our connected society requires a change in paradigm in

management towards NETWORK CENTRIC MANAGEMENT(NCM)

in France

• With a public site www.boostzone.fr where selected « Fellows » publish in French and

English, and a private site, Le Cercle, a closed forum reserved to thought leaders and

corporate practitioners

• Producing researches, training, thought leading pieces, unique small size events on

practical NCM issues, conferences

• With a specific and closed Research Seminar organized as a PhD seminar

• Managed via a scientific committee composed of senior executives of large companies

• Serving Fortune 500 clients on the consulting side but does not disclose client’s names

• The Boostzone Institute looks for the impact its members can have on their

organization and is not trying to achieve a major Internet visibility

in France

Strategic Impact through Connected People

DominiqueTurcq, PhD.Président Boostzone Institute

CEO Boostzone Consulting

February 21st 2008

The Founder: Dominique Turcq•Education

•HEC MBA (France)

•PhD in corporate sociology and in Management (Paris)

•Doctor Course Kobe University (Japan)

•His careers spans several worlds:

•Academic

•Professor of international strategy at HEC, INSEAD

in France

•Professor of international strategy at HEC, INSEAD

(France), IIST (Japan)

•Corporation

•SVP Marketing at Sony (France and US)

•SVP Strategy at Manpower Inc. (US)

•Consulting

•Partner with McKinsey&Cy with career in France,

Europe, India, US, China, Japan,Germany

•Administration:

•Member of several French non partisan Government

organization on economic and world of work

prospective issues

blueKiwi Software is

the leading European provider of

Enterprise Social Software.

“a refreshing change to the way we work, and a juicy return to fruitful

Who’s blueKiwi Software?

in France

10

work, and a juicy return to fruitful interaction...”

�Created in 2006 by Carlos Diaz and Christophe Routhieau�30 employees – Offices in Paris. Distributors in the UK,

Scandinavia, Belgium and Germany�75 clients – 75000 users� Strategic and distribution partnership with Dassault Systèmes�Technological partnerships with Microsoft, Alcatel-Lucent and

Sinequa�SI partnerships with 10 companies like Logica and Atos Origin

1. Dassault Systèmes and blueKiwi Software Form Strategic

Alliance Partnership – To create a worldwide leader in Enterprise 2.0 Software

– To add the ‘social layer’ on the PLM 2.0 platform and deliver on Dassault

Système’s vision

– To distribute blueKiwi worldwide as part of the DS portfolio (2000+ sales

Announced in June 2009

in France

– To distribute blueKiwi worldwide as part of the DS portfolio (2000+ sales

rep and 700+ VARs)

– To engage joint development and invent new usages

2. blueKiwi Software Raises Second Round of Funding: $6m– To accelerate International expansion

– To bring on board an industrial partner : DS invests $4m

– Sofinnova participates in this second round and stays leading investor

– Bernard Charles will support personally blueKiwi Software

Dassault Systèmes Overview

People #1 in PLMBlue Chip

Customers

• 7,875 employees

• 80 nationalities

• 28 countries

• 26% market share: +1pt in

2008

• 6 brands:

• Market footprint (end users) = $3.6B

• 22.2% of revenue reinvested in R&D*

• 100,000 customers

• 11 industries

$1.97B Revenue*

(2008)

in France

• 28 countries

• 20 R&D labs

• 44% of employees work

in R&D

• 6 brands:• SolidWorks• CATIA

• SIMULIA• DELMIA• ENOVIA• 3DVIA

reinvested in R&D*

• Unique business model with 64%

recurring revenue*

• Operating margin: 25.6%*

• 2 million users

* Non-IFRS financial information excludes the effect of adjusting the carrying value of acquired companies’

deferred revenue, amortization of acquired intangibles, and stock-based compensation.

We’ve got clients for a reason!

We Focus on Solutions!

We provide a new way for businesses to improve the performance of virtual

teams, tap into their employees', partners’ or customers’ great ideas, and

eliminate the bad use of email as a communication tool

in France

SMB & Enterprise Current Pricing

in France

Orange Team

Together We Can Do More• Orange is the key brand of France

Telecom, one of the world's leading

telecommunications operators

• 122 million mobile customers

worldwide

• 200,000 employees

Business Opportunity

in France

Business Opportunity

• Accelerate Technical Support problem resolution -> increase customer satisfaction

• Facilitate transversal collaboration and identify experts -> improve productivity

• Foster innovation with new ideas -> reduce the cycle

• Engage people and accelerate new comers integration -> reduce ramp up costs

• Support the company global cultural shift from a network to services operator

Orange TeamHow is social software being applied to the challenge?

• Enterprise wide approach and unified solution in order to create more value (Metcalf low)

• Bring new collaborative solutions within the group community by community, with a ROI

driven approach: identify specific usages and build business cases accordingly

• Example of communities created so far

in France

• Web 2.0: innovation / sharing

• Activity, Planning and Monitoring: management

• Performance & Experts: mutual aid / performance improvement

• Technical support advisors: customer satisfaction

• Management control: innovation / sharing

• Workspaces are created whenever needed : 41 groups to date

• Information sorted by themes, search engine, folksonomy and filters

• Strong analytics to monitor and drive the social network performance

Orange Team• What are the results?

1. Technical Support Community

• 92% of problems find solution within

a day

Eric, 31, technical advisor in an Orange

shop

« Every day, a lot of customers come to

our shop to ask for help for various

reasons. Obviously, I can’t know

everything, so it is necessary to have a

in France

• 63% increase of the Net Promoter

Score in three months*

• 83% of technical advisors see

efficiency improvements

• Question: should Orange Team be

extended to other communities?

• Customer service: 77% Yes

• Job experts : 92% yes

* OPF survey between Oct and Dec 2008

everything, so it is necessary to have a

place to discuss with my colleagues. Now,

I know the best expert in every domain

and I can quickly mobilize the right person

to get a sure answer. Sometimes, that’s

my turn to help other people when it

concerns my skills. Orange Team is a real

sharing tool and drives recognition by my

managers, that’s why I am highly

motivated to do my best to help my

colleagues. I’m loving it ! »

Orange Team

What are the results?

2. Global user adoption

• 883 members as of to 15000

20000

25000

1500

2000

2500

Axe

ME

MB

RE

S e

t CO

NT

RIB

UT

ION

S

Evolution d'Orange Team

in France

•date

• 2131 contributions

• 20927 visits -5000

0

5000

10000

-500

0

500

1000

sept.-08 oct.-08 nov.-08 déc.-08 janv.-09 févr.-09 mars-09 Axe

VIS

ITE

S

Axe

ME

MB

RE

S e

t CO

NT

RIB

UT

ION

S

MembresContributions (cumulé)Visites (cumulé)

Introducing The Inspheris’

Enterprise Software Suite

in France

Enterprise Software Suite

Mission

� Empowering the collaborative dimension of your organization to benefit from the Business Social Networking Services.

Socialization

in France

Best Practices

Employee incentive

Socialization

Business Communities Knowledge management

Enterprise 2.0

Innovation

Collaboration

Access to Non Structured Information

Communities - Profile – Networking - Tags - Search …

Q&A – Ideas - Contributions

Admin - Policies - Cty Management -Statisics - Tracking …

Core Software

in France

News –Emailings

Wikis - Documents - Video

IM - Chat - Notifications - Blogs

Q&A – Ideas - Contributions

Events – Schedule -Deadlines

Workshops – Best Practices -Innovation

Software’s Stem

And yet another Social Business Software ?

� Presence on the French market for more than 4 years

� Leader in the « custom-made » Entreprise Social Projects

� Inspheris System is the only « à la carte » solution,

in France

� Inspheris System is the only « à la carte » solution,

based on a Software Stem, that allows you to configure

your own Social business platform.

� Delivered (Onsite, or in Saas mode)

� Either as a standalone packaged platform

� Or as an implementation into your existing Intranet, …

Clients

in France

Consulting & Coaching

Challengy

Services

SN in real Private social

network

Open social

network

For the

Organization

Teach methods and

tools

Advise, brainstorm

to build a correct

online community

Teach the e-identity,

e-reputation

(Viadeo,

Facilitate convivial

and professional

meetings

online community

(Ning, BlueKiwi,

Inspheris…)

Coach the users

(Viadeo,

Facebook…) to build

the organizational

branding

For the Individual Teach & coach: social

networking on how

to use social networks

for projects, business

or career

Coach for using the

collaborative

potentials

Coach for business

or career

management

• Tactical ROI

– Time saved in email.

– Money saved on storage of multiple copies of docs.

– Time saved in process.

• Strategic ROI

– What business problem do you need to solve?

Global evolutionEnterprise Social Networking ROI

– What business problem do you need to solve?

– Enabling geographically dispersed teams.

– Mergers – getting folks integrated and up to speed.

– Brain drain – retaining knowledge leaving via retirement or cutbacks.

• Visionary ROI

– Collaborative Culture – the total is more than the sum of its parts.

– Cross Pollination of teams, ability to “connect the dots.”

– Quality Improvements.

– Support for innovation.

1. A Booming Market – Enterprise Social Software

– Forecast to grow from $437.2m in 2009 to

$1,996.7m worldwide in 2013, (CAGR) of 54%

(Forrester – Global Enterprise Web 2.0 Market

Global evolutionEnterprise Social Networking Market Dynamics

(Forrester – Global Enterprise Web 2.0 Market

Forecast – April 2008)

2. User Demand – A Social Layer Coupled to Business

Applications

– Employees using social networks are 7% more

productive than their colleagues (HBR 2009)

andre.dan@challengy.comandre.dan@challengy.com