Anatomy of a Business Process - How Work Gets Done
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© ASM Group, 2011 Facilitation/Documentation by DATAVERSITY Webinar Business Process Anatomy, Understanding How Work Gets Done 22nd November 2011 By Artie Mahal Management Consultant, Facilitator, Educator and Author Founder of ASM Group, and Sr Consultant with BPTrends Associates E-Mail: [email protected] Website: www.asmgroup.net
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Transcript of Anatomy of a Business Process - How Work Gets Done
© ASM Group, 2011
Facilitation/Documentation by
DATAVERSITY Webinar
Business Process Anatomy, Understanding How Work Gets Done
22nd November 2011
By Artie Mahal
Management Consultant, Facilitator, Educator and Author
Founder of ASM Group, and Sr Consultant with BPTrends Associates
E-Mail: [email protected] Website: www.asmgroup.net
© ASM Group, 2011
Facilitation/Documentation by
Business Process Structure
ProcessTransforms:
Material, Data, State
ProcessTransforms:
Material, Data, State
Outputs
Trigger Events
Enablers:
Roles - Technology - Infrastructure
Guides:
Governance – Rules - Knowledge
Inputs
Performance
Measures (KPIs)
Process
Owner/Manager
Process Performers
Up
stre
am
Pro
cess
es
Do
wn
strea
m P
roce
sses
“All work gets done through Business Processes”“All work gets done through Business Processes”
Slide 2
Source: Book “How Work Gets Done”, By Artie Mahal
© ASM Group, 2011
Facilitation/Documentation by
Slide 3
Process Hierarchy Conceptual GuideProcess Ownership
Busines
s
Polic
y
Source Book:
How Work Gets Done,
By Artie Mahal
Proce
ss
Polic
yBusines
s
Intent
Level 0
Level 1
Level 2
Level 3
Level 4
Level 5+
Value Chain OwnerMultiple Processes
Process OwnerSub-process Owner
Process ManagerDay-to-Day
Value Chain
Business Process
Sub-process
Level of Detail
Systems and
Business Process
Automation (BPMS)
Ente
rprise B
usin
ess P
rocess M
anag
em
ent
(BP
M)
© ASM Group, 2011
Facilitation/Documentation by
Slide 4
Technology:
Roles Infrastructure
RulesGovernance Knowledge
Trigger
Events
Trigger
Events
37
Process Scope Template (IGOE)
OutcomesOutcomes
So
urc
e P
rocesses / S
takeh
old
ers
Targ
et P
rocesses / S
takeh
old
ers
Note: Data is included in Inputs, Outputs, Guides, Enablers
GUIDES
ENABLERS
I
N
P
U
T
O
U
T
P
U
T
Source: Book “How Work Gets Done”, By Artie Mahal
© ASM Group, 2011
Facilitation/Documentation by
Technics Publishing
www.technicspub.com
If you’ve always wished you
had a very practical friend who
could sit down and talk you
through just what’s involved
improving how work gets done
at your organization, this is the
book!
Paul Harmon
BPTrends Chief Methodologist
© ASM Group, 2011
Facilitation/Documentation by
Expert Knowledge at Your Fingertips
� Concise 3-8 minute videos
� Business Process Management
� Work-Life Balance
� Facilitating Effective Meetings & Workshops
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