Analyzing Inbound Marketing (AZ401)

Professor: Marshall Sponder, Monster.com,

Web Analytics Association for Social Media

Analyzing Inbound Marketing

Analyzing Inbound Marketing (AZ401)

Professor: Marshall Sponder,

Monster.com, Web Analytics Association for Social Media

Analyzing Inbound Marketing

Take Aways from this Session

• 0. Find out different kinds of traffic coming to your site its value.

• 1. Determine valuable traffic that you’re not aware of

• 2. Learn to take action of traffic you do have

• 3. Set up better tracking (know what to ask for)

• 4. Use Social Media to take action and increase quality traffic /

revenue / leads.

Find out different kinds of traffic coming to your

site

• There are 4 types of traffic your website gets

• Direct,

• Referral / Campaign

• Search traffic (Paid/Organic)

• Social Media Traffic

Direct Traffic

• Direct traffic - may include type-ins and bookmarks. Type-in traffic would be when a user types your URL into the address bar and enters your website.

• Bookmark traffic is anyone that favors your website that came back through the bookmarks menu of their browser. However, you cannot distinguish whether direct traffic was a result of type-ins or bookmarks.

• Direct traffic can be generated by word-of-mouth, offline advertising, and many other sources and is the most difficult traffic source to trace.

Referral Traffic

• Referral traffic is when a visitor arrives to your website

by clicking a link on another website. This may even

include "redirect" links and affiliate traffic.

• A wide variety (keyword: variety, not volume) of search

traffic indicates a website with lots of buzz, and, SEO-

wise, is in a strong position -- which brings us to our next

form of traffic.

Search Engine Traffic

• Search engine traffic is otherwise referred to as "natural" or "organic" traffic.

• Search engine traffic accounts for anywhere from 50-70% of an established website's traffic.

• Search traffic only counts if a visitor arrives to your website from a specific search engine (i.e. Google or Yahoo) by clicking your link on the search engine.

• It's also possible for PPC (pay-per-click) traffic to be categorized under search traffic with some traffic analysis tools. Whereas search traffic is generally free, PPC traffic is traffic that comes from paid advertisements on a search engine.

Social Media Traffic

• Social Media traffic can from a social network, blog,

bookmarking site, photosharing site, message board,

micro blogging site and is generally very targeted to a

specific piece of content.

Value of Direct Traffic

• Visitors who have heard about your website from a friend or already have been to your website and came back. Instead of going to Google to find what they are looking for, they come to you. Therefore, the value you bring to this type of visitor is enormous. You give them exactly what they want to see! Of course, there is still a range of people, from the ones who just want to “check it out” to a loyal subscriber. In general though, this type of traffic benefits the most from your website.

• This is also the type of traffic that exists in community type websites like forums. It’s a place where people of a like mind gather to discuss common things of interest to them. It’s not surprising then that great projects can come out of this group of people.

Value of Referral Traffic

• Somebody has told them about your website, be it a friend or a link from another website. As such, this type of visitor is more targeted than say, search engine traffic.

• They were referred by a reliable and trusted source that is already familiar with your website, so they already know there is value to be found here. After taking a look, they are more likely to convert into a loyal subscriber of your website and actively participate in it than other forms of non-direct traffic.

Value of Search Traffic

• Searchers are looking for specific information. Because

the visitors are only searching for a specific bit of

information, they generally won’t stay for a very long time

and will leave once they’ve found what they’re looking

for.

• For example, 78% of search engine visitors for this blog

click the back button immediately after reading one

article. Unless they feel very strongly about something in

the article, they are unlikely to participate beyond that.

Value of Social Media Traffic• Probably the least desirable form of traffic in terms of

both value and monetization. People see an interesting title that has been voted high up on social bookmarking websites like Digg, and click through to “check it out”.

• They aren’t actively searching for the information you provided, so are less interested in your material than any other type of traffic. It’s the difference between someone sitting in front of their TV flipping channels vs. someone eagerly turning on their TV for their favorite 7pm show.

• However, Social Media Traffic can provide value over time as you build relationships with this group of visitors – they may become your most loyal customers.

How to determine valuable traffic that you’re not aware

of?

• look at the Site Referral logs to find traffic that may be valuable to me but I didn’t know about.

• When someone visits your website, server software counts and tracks, i.e. "logs", that visit. It also keeps a record of it for a certain period of time. Part of the saved information is called a referrer log.

• Referrer logs can help you analyze the traffic to your site. Though each referrer log program provides slightly different data, some of the more common information includes:

Referrer Logs contain

• * Which engines have sent you traffic;

• * What keywords were used to find your site;

• * Which pages were accessed the most or the least;

• * Who are the visiting spiders;

• * User profile by region;

• * Average length of time someone remains on your site;

• * Average number of user sessions or page views per day;

• * Top entry and exit pages;

• * Top referring sites;

• * Summary of activity by day;

• * Server errors;

• * Bandwidth, which is the measure (in kilobytes of data transferred) of the traffic on the site; and,

• * Type of technology used by your visitors.

Tip: look for unusual patterns in

your site referral logs

• You’ll want to look for unusual patterns or sites incoming

(see

http://www.webmetricsguru.com/archives/2009/05/social-

media-therapy/ where I look at traffic coming HBO as a

result of shows on HBO) – traffic that might reflect a

campaign that has just happened related to your

business, Retweets, local traffic from a known

promotional campaign (when you know about the

campaign in advance)

Incoming traffic to Webmetricsguru.com

As you can see, for the period of time being examined, besides Google, Twitter is

providing more traffic to my site than any other site, but there are many hints in the

referral logs for sites that might be worthwhile to forge relationships or outreach.

Unusual Patterns I found in my site

referral log

You can also classify traffic by whether it’s from Social Media or not

Creating a Custom Segment for Social Media Traffic in

Google Analytics

Custom Segmentation Traffic to Webmetricsguru.com from

Social Media

Learn how to take action on the traffic you get

Use Web Analytics to Compare Paid Search Traffic vs. Organic for Customer Acquisition

Paid Search

Organic Search

Paid Search can be evaluated by the percentage of new visits (visitors), time spent on site, Pages per Visit

and Bounce Rate. Paid Search appears to be delivering a better experience relative to Organic.

But numbers can be deceiving – many more organic search visits vs. paid visits

results in more conversions, overall, using Organic Search.

Taking note of Landing Pages look at the landing pages and find out if Advertising is being run well

Paid Search

Organic Search

Paid Search is sending almost all it’s traffic to the homepage of this Art Site – that’s usually not recommended.

Meanwhile, the Organic Search sends 74% of it’s traffic to interior pages of the site – that’s normally good.

First 4 of 19,011 pages

First 4 of 274 pages

Are the right Keywords driving traffic to my site?

Keyword Quality – Are we going after the right keywords and is there content answering visitors’ needs

(questions)?

Most content doesn’t automatically convert but it’s Important

to understand there’s two sets of goals and measurements

1 – Your customer/visitors goals

2 – Your goals

Have I harnessed my site to take advantage of The Long

Tail?

Long Tail Traffic answers visitors questions but there’s a lot of long tail traffic.

Visitors have a lot of “questions” – queries containing words such as “buy, bought, sold,

show (it’s an art site), acquire, etc, will bring up individual visits – but you can’t optimize your

Site for every single visitor – or can you? Answer: You can, but you have design your site for it and have the content. CMS Platform

being used will be crucial. Also, use HitTail.

Deciding what to do – filter for new subscribers to your site

Analytics Rule 1

Best sites for advertising to obtain New Subscribers to Site’s Newsletter (per year): Depending on the sort order your results will be different

Note: Need to export to Excel or Access and filter data multiple times

Answer: artandauction.com, ltbmedia.com, vanityfair.com, artforum.com,

Art.blogging.la, theartlawblog.blogspot.com, uber.com

Deciding what to do – filter on “Engaged Visitors”Analytics Rule 2 Best locations for attracting “Engaged New Visitors”

Answer: Coudal.com, painting.about.com, the-artists.org, bowieart.com. Hirshorn.si.edu, Saatchi-gallery.co.uk, etc.

Deciding what to do – filter on finding the right keywords for your siteAnalytics Rule 3 Best Keywords for attracting “Engaged New Visitors” (Organic and Paid)

Answer: artist, artist gallery, gallery listings, artists, new york galleries, artist directory and new york gallery guide.

Deciding what to do – filter on finding the right Paid Keywords for your siteAnalytics Rule 4 Best Paid Keywords for attracting “Engaged New Visitors”

Answer: artist, artist gallery,

gallery listings, artists and

artist directory.

Improving Site Tracking -1

• Certain types of traffic are harder to track and Deploying tracking is getting more complex (that’s part of what is hard about Analytics).

• a. Flash – Rich Media - normally do not generate referral traffic and won’t show up on most analytics without additional work. You solve the problem by assign a page filename to any Flash action.

• http://www.google.com/support/googleanalytics/bin/answer.py?hl=en&answer=55520

Improving Site Tracking - 2

• b. Ajax - normally do not generate referral traffic and

won’t show up on most analytics without additional work.

You solve that problem by assigning a page filename to

any AJAX event.

• http://www.google.com/support/googleanalytics/bin/answer.py?hl=en&answer=55519

Improve Site Tracking - 3

. c. Tracking Video and Audio Events – normally these

aren’t tracked in any analytics platform, but can be, with

extra work.

• http://analytics.blogspot.com/2009/02/event-tracking-best-practices.html

Improve Site Tracking - 4

• d. Database and customer data – normally, there events never show up in Analytics without special work – but you may want to have them show up for Attribution purposes. Typically, the best way to merge is data is using a Data Warehouse and mixing the Site Analytics data with other customer data using a unique key.

• Another way, less expensive, is to write to an analytics log file and mimic a database event as a web analytics event – however, there’s a lot of custom work involved from both the development side, the analytics site and program management side.

Using Social Media take action and

increase quality traffic / revenue / leads

• http://www.webmetricsguru.com/archives/2008/12/how-do-you-find-passion-points-create-a-sustainable-relationship-via-social-media/

• How do you use Social Media to identify, connect with and engage your target audiences in order to build community around my brand?

• a. Identify Influencers from within my community

or the community you wish to connect with.

Find Influentials -1

• Top blogs and bloggers• http://www.livingstonbuzz.com/2009/03/10/a-poor-mans-guide-to-finding-influencers/

• There are many tools available to search for influential

blogs and bloggers. Several especially useful tools

include:

Find Influentials - Technorati Technorati -Track search results of blogs and blog posts,

looking for influencers that are repeatedly top sources of information.

Ask yourself if the blogger is part of the target community, or if this is a random post on the topic: A climate change blogger may mention polar bears in a post, but that doesn’t mean they are active members within the polar bear community.

Further, don’t let the Technorati Authority or ranking play too large of a factor.

A top influencer in the polar bear community may only have an Authority of 50; whereas in a large, broad community – auto enthusiasts – top influencers would expectedly have over 1,000 Authority.

Find Influentials –Google Blogs and

Social Mention

• Google Blogs: Is particularly useful for finding the volume

of conversation occurring on particular search terms. It is

also a useful for finding posts within a period of time.

• socialmention: socialmention allows searches across

blogs, microblogs, bookmarks, comments, events,

images, news, video, audio, and Q&A. This social search

engine searches for unique posts across Technorati,

Google, Yahoo!

Find Influentials on Delicious

Delicious: Search for popular posts

regarding the keywords. Track top

taggers, and top tags based on the

keywords. It is useful to search top tags to

better assess a specific keywords

popularity compared to the broader

conversation.

Find Influentials on Daylife

daylife: Is useful to find topics, photos, and

articles by keyword. In particular, daylife

provides top quotes on the search term,

and it highlights themes of articles that

mention the searched keyword. For

example, top topics of articles that mention

“polar bears” include the Environmental

Protection Agency, Barack Obama and

others.

Find Influentials on AllTop

AllTop, the online magazine rack, is useful

to find an assortment of top blogs by

category. If there are no categories in

AllTop for a particular keyword – polar

bears – expand the search to include

broader terms that would encompass the

original keyword – Green.

Find Influentials Using Facebook Grader

http://facebook.grader.com/user/search

Find Influentials Using Twitter Grader

http://twitter.grader.com/webmetricsguru

Find Influentials Using Twitter Grader in a specific location

http://twitter.grader.com/location/?Location=New+York+City

Summary

• Different types of traffic have different value for your site

• Look for Unusual traffic coming to your site in Referral

logs and segment your traffic by type

• Make decisions of your traffic based of thresholds and

goals

• Certain kinds of site traffic need to be tracked in a

deliberate way

• Use Social Media to find Influentials and engage with

them.

For more information

Marshall Sponder

Webmetricsguru.com

@webmetricsguru

Facebook.com/marshall.sponder

now.seo@gmail.com