Supplements to Chapter 1

E-RECRUITMENT & E-SELECTION

Telecommuting/Teleworking

• Companies that offer Telecommuting Jobs in the Philippines– Convergys– Sutherland Global Services– Kaplan– KGB Philippines

To date, only kgb_Philippines is continuously offering

telecommuting jobs in the Philippines through their "kgb

Special Agent" position. This is a part-time job that allows you to

work at home for a minimum of 2 hrs to a maximum of 36 hours per

week. And they welcome applicants with regular 8-hr jobs

Increase in Social Contribution

• SSS/GSIS• PhilHealth• Pag-IBIG• etc

BPO in the PhilippinesFACT #1: EUROPEAN, AUSTRALIAN & AMERICAN COMPANIES THAT HAVE ALREADY OUTSOURCED TO THE PHILIPPINES ARE NOW SAVING 40% TO 60%. IN JUST 10 YEARS, THE PHILIPPINES HAS BECOME THE #1 DESTINATION FOR CUSTOMER CARE OPERATION.

FACT #2: PHILIPPINES PROVIDES A CONDUCIVE ENVIRONMENT FOR THE BPO INDUSTRY WITH ITS STRONG TELECOM INFRASTRUCTURE, STABLE ENVIRONMENT, ECONOMIC INCENTIVES AND CAPABLE HUMAN RESOURCES.

FACT #3: EVEN INDIA BPO PROVIDERS PARTNER WITH OR DIRECTLY SETUP IN THE PHILIPPINES TO CAPITALIZE ON HALLMARKS OF THE PHILIPPINE BPO PROFESSIONALS: HIGHER PRODUCTIVITY, LOWER TURNOVER, BETTER CUSTOMER CARE, AND NEUTRAL ACCENTS

Trends in Organization Charts

GLOBALIZATIONGLOBALIZATION DIVERSITYDIVERSITY

FLEXIBLEFLEXIBLE NETWORKNETWORK