An introduction to

Hosted Voice

Internet

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Voice

Existing voice iconrestyled in new format

Data

A simplified versionof CHI proposed

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Product categoriesAdditional suggestions to CHI work

Mobile

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How it works

+ A scalable and flexible way to manage communications more effectively

+ Brings together sites and connects employees, wherever they are

+ All the functionality and features of a traditional PBX system

+ Compelling advantages and benefits over premises-based technology

+ Automatic scheduling of day/night service – allowing you to control traffic and meet the demands of your business

+ Auto Attendant routes calls efficiently and easily

+ Intuitive self-service portal allows you to make changes 24/7 at no cost

Introducing Hosted Voice

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Inbound Outbound

+ No need for on-site equipment, reducing capital expenditure and cost of ownership

+ Quick to set up with low costs and transparent per-user pricing

+ Access a broad range of market-leading technologies

+ Integration of voice and data saves money and simplifies management

+ One enterprise-wide platform improves collaboration

+ Proven MITEL equipment for highest quality advanced functionality

+ Voice quality guaranteed self-service, when used in conjunction with our managed data services

+ Self-service portal allows configuration changes to be made at any time with no associated costs

+ Ability to connect disparate sites supporting home and mobile working

The benefits

+ Businesses with multiple sites looking to deploy uniform, integrated communications

+ Companies that need the flexibility to add users and plan for future growth

+ Organisations with limited resource, expertise or interest in running their own telecoms equipment

+ Businesses with existing IPVPN services from TalkTalk Business

+ Owners of legacy PBX systems that would need a step-change Capex investment to upgrade them

+ Businesses with lots of small sites where a PBX in every location is not cost-effective

+ Businesses with 5 or more phone users

The organisation it suits

+ Hosted Voice is a flexible platform that integrates voice and data applications

+ It delivers Business Grade features that support collaboration and productivity, and adapt to your customers’ changing communication needs

+ Employees can change location and seamlessly switch between their devices at any time

More about Hosted Voice

+ TalkTalk Business delivers Hosted Voice across our all-IP Next Generation Network

+ Our network covers more than 95% of the UK

+ Resilient and secure service with full username and password encryption

+ All voice traffic is encrypted

Business Grade delivery

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More than 95%

network coverage of the UK

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Inbound Outbound

+ 600-strong UK-based team provide specialist support

+ Access to the fault-management team backed by service level agreements

+ Local engineers respond to your support needs with guaranteed response times

+ A service designed to help save you time and money

+ Technical expertise and the latest knowledge in Hosted Voice

Service and support

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