An Analysis on the Characteristic of Thai's

Behaviors and InterContinental Hua Hin

Resort & Spa Policy toward Thai Employees

Hotel and Accommodation Management Seminar

(1010432)

Presented by

Satawat Suwannatrai

Introduction

- Thai’s Behaviors- Winning

Ways - The Foreign Employer's Perspective toward Thai Employees

Definition of Key Terms

HotelAll properties are established

with the purpose to business

for provide temporary

accommodation for people

travelling or any other

person are looking for an

address or property, known

as “guest”, with the charge,

food & beverage service, and

other service.

Definition of Key Terms

Winning Ways

InterContinental Hotels Group PLC informally InterContinental Hotels or IHG

Definition of Key Terms

Thai people behaviors

Characteristics

Beliefs are important to maintain life

and is required for the expression of

the behavior of people in Thailand

since past.Thai people have some

characteristics variants. The different

characteristics indicate the identity

of the individual.

The meaning of Hotel

A hotel is an establishment that offers short-term lodging for travelers. A hotel room usually consists of a bed, a bathroom, and air conditioning. TVs, alarm clocks, snack bars and drink bars are sometimes offered as well.

The meaning of Hotel

Classification of Hotels1. Location

- Downtown hotel or

City centre hotels

- Motels or Motor hotels

- Airport hotels

- Floating hotels

LocationDowntown hotel or City centre hotels

LocationMotels or Motor hotels

LocationAirport hotels

LocationFloating hotels

2. Level of Services

- Economy Hotels

- Mid-market hotels

- Luxury hotels

Classification

of Hotels

Classification

of HotelsLength of Stay

- Transient Hotel

- Residential hotels

- Semi residential

hotels

Classification

of HotelsType of clienteles

- Group hotels

- Commercial

hotels

- Family hotels

Classification

of HotelsTarget Market

- Commercial

hotel

- Convention

hotels

- Suite hotels

- Casino hotels

Backgrou

ndLocation of the resort has a long history dating back to the story. Hua Hin is a seaside town that is a favorite of the royal family and the citizens of Thailand.

Profile of InterContinental Hua Hin Resort & Spa

InterContinental Hua Hin

Resort & SpaRoom119 Room in 6 buildings. 3 Villas and 1 La Residence Royale Hua Hin.

Restaurants & Lounges

All day dining beachfront bar and grill reflecting Hua Hin’s roots as a fishing village.

The most sophisticated location in Hua Hin to watch the moon rise over the Gulf of Thailand, The Roof offers a perfect evening or parties of two to twenty.

InterContinental Hua Hin

Resort & Spa

Restaurants & LoungesA contemporary. Casual trattoria –

style restaurant specializing in authentic salads, antipasti, pizza, sandwiches, pasta, main dishes and home made desserts. Restaurant features a pizza oven and a boutique wine selection. Resort lobby bar with sweeping

views of the Gulf of Thailand. Offering an unpretentious, casual resort afternoon tea experience, with evenings transition into resort chic style highlighting rare single Malt Scotches, Exotic Cuban Cigars and Live Jazz.

InterContinental Hua Hin

Resort & Spa

Thai Restaurant serving regional Thai cooking styles and favorites from Hua Hin

Restaurants & Lounges

Poolside & garden F&B outlet offering snacks, lunch and drinks in refreshing resort style

InterContinental Hua Hin

Resort & Spa

Thai’s Behaviors

Thai people behaviors are behavior of Thailand's current practice is to gather the behavior of Thailand. In the following aspects:Emulated loyalty

to the king. Money Power Philanthropy Spree Consumerism Grandeur

The ceremonies Munificence Gratitude Education Astrology Gambling Thailand thatch (Thai Mung)

Winning Ways

Winning Ways provide a strong sense of shared purpose, and are critical to driving our business performance forward, as well as making us a great, enjoyable place to work.

Winning Ways

Do the right thing We always do what we believe is right and have the courage and conviction to put it into practice, even when it might be easier not to. We are honest and straightforward and see our decisions through.Show we care We want to be the company that understands people’s needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right.

Aim higher We aim to be acknowledged leaders in our industry, so we have built a team of talented people who have a real will to win. We strive for success and value individuals who are always looking for a better way to do things.Celebrate difference We believe that it’s the knowledge of our people that really brings our brands to life. While other companies may want to impose a rigid, uniform view of the world, we do not. Our global strength comes from celebrating local differences whilst understanding that some things should be kept the same.

Winning Ways

Work better together When we work together we are stronger. We’re at our best when we collaborate to form a powerful, winning team. We listen to each other and combine our expertise to create a strong, focused and trusted group of people.

Winning Ways

Analyze and Conclusion

Do the right thing is consistent with Philanthropy (Thai’s behavior)

Show we care is consistent with Munificence (Thai’s behavior)

Aim higher is consistent with power (Thai’s behavior) Cerebrate difference is policy that is inconsistent with Thai’s behavior Work better together is policy that is inconsistent with Thai’s behaviors

Analyze the Foreign Employer's Perspective toward Thai Employees

Analyze and Conclusion

- Attitude changes- Time management- Work skills- Integrity- Friendless systems and seniority- Adhere to the seniority system - Indistinguishable between work and personal matters- Other weaknesses

Questions ?

Thank you for your attention