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An Airline Integrated

Emergency & Business Continuity

Management Solution

Continuity Forum Conference

September 2010

Peter Halliwell, Senior Business Continuity Management Advisor

Outline

• The Airline

• About Us

• Our Systems

• The Last 10 years

• Next Steps

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The AirlineAuckland

• Main Hub & Head Office

• Critical Infrastructure

• Worldwide Call Centres

• Wide Body Maintenance

Christchurch

• Narrow Body Maintenance

• Pratt & Witney Engine Centre

Subsidiary Airlines / Companies

• Mt Cook Airlines, Air Nelson, Eagle Air

• TAE, Safe Air, TXNZ, Altitude Aerospace Interiors

100 Aircraft26 Domestic Airports26 International Airports17 Countries

Our Network

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Emergency & BCMOperational Risk & BCM

History of BCM

Group Safety & Security

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Airline Operations& Safety

InternalAudit

Property &Facilities

Risk & BCM

Business ContinuityRole established

Manager, Emergency Planning

Emergency Planning Coordinator

Senior BCM Advisor

About us

GM Airline Operations

and Safety

CEO

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The Air New Zealand Group

• Aims to be resilient to all internal and

external shocks.

• Has policies, strategies, programs and the capability to plan for,

respond to, and recover from these

shocks.

• Has integrated it’s emergency and

business continuity management processes and systems.

A Resilient Airline

Is to;

Ensure the Air New Zealand Group maintains a high level of

preparedness in order to respond to, and recover from, any type of emergency or business interruption event that may

impact our people, our assets or our customers.

Our Department’s Role

This is achieved by

Implementing

frameworks

Providing

advice

Having effective

plans

Providing

training &

workshops

Managing

supporting systems

& facilities

Monitoring

threats

Reporting on

preparedness

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Our Systems

Documentation Trained PeopleFacilities/Systems

Policies

Plans

Checklists

Group

Emergency Control

Centre

Alternative

sites

IT and

communications

equipment

Training

courses

Exercises

Participation

in events

Are;

• Designed to meet our own business needs

• Aligned with airline Industry BCM best practice

• Aligned with other Industry best practice

• Aligned with Industry standards and regulations

Our Business Continuity Management Systems

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Are;

• Designed to provide support and care to

those affected

• Designed to aid an effective response

• Established to enable the business to

quickly establish a platform from which to

continue

• Required to meet legislative requirements

Our Emergency Management Systems

Our Group Plan

Aim

• To outline policies, organisational structures and

procedures to be used for emergency management

within the Air New Zealand Group.

Objective

• To outline measures and detail responsibilities to ensure readiness.

• Details responsibilities and actions required to aid an effective

response.

• Outline measures and responsibilities instrumental to an effective

recovery from emergency events.

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Pandemic

Response

Plan

Pandemic

Response

Plan

Business

Continuity

Plans

Business

Continuity

Plans

Other Plans and Handbooks

Local

Airport

Emergency

Response

Plans

Local

Airport

Emergency

Response

Plans

Supplementary

Handbooks

Supplementary

Handbooks

Group

Business

Interruption

Response

Plans

Group

Business

Interruption

Response

Plans

What We Do

Response

• Monitor any potential threats or emergency situations

• Initiate the Group Emergency Management or Business Interruption

Management Systems

• Manage the business interruption event or emergency situation

Recovery

• Ensure the business is focusing on continuing business / operations

• Assist with development and implementation of alternative processes

• Support people through the event

• Review and report post the event

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An Emergency is?

• When lives are severely threatened or lost

• When property/assets may be damaged or destroyed

• Where normal activity will be significantly disrupted

Four general categories;

Operational Security Medical Other

Initial Assessment Team

Full ActivationPartial Activation

EVENT

Monitor

Assessment & Response

Airline Operations

Duty Controller

Standard Operating

Procedures

Group Emergency

Management Plans

Group Business

Interruption

Response Plans

Business Area

Business Continuity

Plans

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Full Activation – Response Levels

Strategic

Tactical

Operational

Senior Executive GroupSenior Executive Group

SiteSite

Group Emergency

Control Centre

Group Emergency

Control Centre

The Boardroom - Senior Executive Group

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Group Emergency Management Team

Senior Executive

Group

Emergency Management Structure

Group Emergency Control Centre

Local Control Centre

Regional Coordination Centre

Media Operations Centre SAT Operations Centre

Immediate Response and Investigation Team

Family Assistance Centre

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People

• Continual training requirement

• Roles need to be understood and practiced

• Staff being familiar with procedures

• Passenger makeup – diversity, cultures, languages

Systems

• Ensuring systems and facilities are operationally ready at all times

Other

• Overseas operating environment

• Ever changing environment – Ground handlers, suppliers, new ports

• Security environment – increased threats against airlines

Challenges

2001 2002 2003 2004 2005 2006 2007 2008 2009 20102001 2002 2003 2004 2005 2006 2007 2008 2009 20102001 2002 2003 2004 2005 2006 2007 2008 2009 20102001 2002 2003 2004 2005 2006 2007 2008 2009 20102001 2002 2003 2004 2005 2006 2007 2008 2009 20102001 2002 2003 2004 2005 2006 2007 2008 2009 20102001 2002 2003 2004 2005 2006 2007 2008 2009 20102001 2002 2003 2004 2005 2006 2007 2008 2009 2010

The Last 10 Years

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Next Steps

• Continue to review and enhance our systems

• Implement a web based crisis information management

software solution

• Continue to promote risk management / business continuity awareness across the Air New Zealand Group

• Continue to promote external organisation preparedness

campaigns across the Air New Zealand Group

• Continue to build people capability through training and exercise programmes

Summary

Through;

• Air New Zealander’s trained for specific roles and responsibilities

• Ensuring our plans meet our own needs and any external requirements

• Building and maintaining relationships with other agencies and airlines

• Having systems and facilities designed to support our processes

An integrated emergency and business continuity management solution enables an effective response and recovery

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Questions

Peter Halliwell, Senior Business Continuity Management Advisor,

An Airline Integrated Emergency & Business Continuity

Management Solution

peter.halliwell@airnz.co.nz