Amy Willis - World Usability Day Chicago 2013
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©2013 Pathnder Software November 14, 2013 Amy Willis Director of User Experience & Visual Design World Usability Day 2013 1
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Trends in Healthcare Usability Reviewed: - Will see increase in personal care apps - Balance usability with requests of health care providers - Even though app with users all the time, still difficult to enter data frequently - Even on iOS, “basic” functionality not well understood by non-tech users - Balancing regulatory compliance - HIPAA, FDA, EU - with usability
Transcript of Amy Willis - World Usability Day Chicago 2013
©2013 Path!nder Software
November 14, 2013
Amy WillisDirector of User Experience & Visual Design
World Usability Day 2013
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©2013 Path!nder Software
Trends in Health Care
• Reimbursement Model• Continuum of Care• Personal Apps
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Current Reimbursement Model
• Reimbursement for services & procedures
• Incentives not related to quality of care
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New Reimbursement Model
• Show positive patient outcomes
• Shared risk between payers (insurance co’s) and health care providers
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CONTINUUM OF CARE
No reimbursement for readmissions within 30 days of discharge from hospital
• Monitor patient after open heart surgery
• Communication tool for all members of care team after brain injury
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PERSONAL APPS
Ubiquity of smartphones & privacy they provide
• Diabetes management• Help addicts stay on recovery
path through social network• Migraine management & trigger
detection• ADD/ADHD medication
improvement6
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MedOptimizer
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MEDOPTIMIZER
• Targeted at busy parents• Parents of kids with ADD often have it
themselves• Balance doctor who commissioned app’s
desire to have lots of information with what parents are willing to record and what they see value in
Challenges
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DEMO
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MEDOPTIMIZER
• Survey • Usability test• Take-home use/diary with
follow-up questions
Research
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MEDOPTIMIZER
Findings
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• What doctor thought was important didn’t completely match with what parents thought was important
• Parents rarely were able to enter data multiple times a day & on regular basis
• Some basic iOS functionality was unknown to users
• Con!rmed what next steps in development should be
©2013 Path!nder Software
Summary
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• Will see increase in personal care apps• Balance usability with requests of health
care providers• Even though app with users all the time,
still difficult to enter data frequently• Even on iOS, “basic” functionality not
well understood by non-tech users• Balancing regulatory compliance -
HIPAA, FDA, EU - with usability
©2013 Path!nder Software
http://path!ndersoftware.comT: 888.497.9064 F: [email protected]
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