Amplify Your ForeSee Customer Experience Insights and Give ... · ForeSee Sentiment Analytics...
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PRODUCT SOLUTION | FORESEE SENTIMENT ANALYTICS WWW.FORESEE.COM | CUSTOMER EXPERIENCE ANALYTICS ForeSee’s industry-leading customer experience measurement solutions capture your customers’ voice through open-ended comments, offering color and focus to your customer experience metrics. In addition to the strategic and tactical guidance you gain from customer experience analysis, these free-form opinions can provide additional insights (in your customers’ own words) to help you better understand how you’re performing in areas from service recovery to product research to marketing. You often need insights that go beyond the scientific, predictive analytics delivered by ForeSee’s customer experience measurement solutions—you also need a way to extract hidden, yet valuable, information within countless customer comments. But a mountain of open-ends is time-consuming to sift through. What you need is to quickly discover themes or topics in aggregate or by key customer segments that must be escalated in the organization. Amplify Your ForeSee Customer Experience Insights and Give Your Customers a Stronger Voice with Deep Sentiment Analytics TAKE VERBATIMS TO VIVID INSIGHTS AND DRIVE ORGANIZATIONAL SUCCESS ForeSee Sentiment Analytics boosts your customer experience measurement capabilities by harnessing actionable insights from the multitude of open-ended comments captured by your ForeSee surveys. Its native integration allows for ultimate efficiency by quantifying positive and negative sentiment in customer comments to trigger action and attention in your organization, complementing your predictive customer experience analytics. We developed this technology—ForeSee Sentiment Analytics—that deepens your understanding of how your customers feel about you, in addition to how well you are meeting their needs and exceeding their expectations. ForeSee Sentiment Analytics brings the intensity of the customer experience to the forefront and enables you to leverage it.
Transcript of Amplify Your ForeSee Customer Experience Insights and Give ... · ForeSee Sentiment Analytics...
PRODUCT SOLUTION | FORESEE SENTIMENT ANALYTICS
WWW.FORESEE.COM | CUSTOMER EXPERIENCE ANALYTICS
ForeSee’s industry-leading customer experience measurement solutions capture your customers’ voice through open-ended comments, offering color and focus to your customer experience metrics. In addition to the strategic and tactical guidance you gain from customer experience analysis, these free-form opinions can provide additional insights (in your customers’ own words) to help you better understand how you’re performing in areas from service recovery to product research to marketing.
You often need insights that go beyond the scientific, predictive analytics delivered by ForeSee’s customer experience measurement solutions—you also need a way to extract hidden, yet valuable, information within countless customer comments. But a mountain of open-ends is time-consuming to sift through. What you need is to quickly discover themes or topics in aggregate or by key customer segments that must be escalated in the organization.
Amplify Your ForeSee Customer Experience Insights and Give Your Customers a Stronger Voice with Deep Sentiment Analytics
TAKE VERBATIMS TO VIVID INSIGHTS AND DRIVE ORGANIZATIONAL SUCCESS
ForeSee Sentiment Analytics boosts your customer experience measurement capabilities by harnessing actionable insights from the multitude of open-ended comments captured by your ForeSee surveys. Its native integration allows for ultimate efficiency by quantifying positive and negative sentiment in customer comments to trigger action and attention in your organization, complementing your predictive customer experience analytics.
We developed this technology—ForeSee Sentiment Analytics—that deepens your understanding of how your customers feel about you, in addition to how well you are meeting their needs and exceeding their expectations. ForeSee Sentiment Analytics brings the intensity of the customer experience to the forefront and enables you to leverage it.
PRODUCT SOLUTION | FORESEE SENTIMENT ANALYTICS
WWW.FORESEE.COM | CUSTOMER EXPERIENCE ANALYTICS
NATIVE INTEGRATION OF SENTIMENT ANALYTICS WITHIN A PREDICTIVE AND PRIORITIZED FRAMEWORK
Unlike other platforms, ForeSee lets you understand your customers’ comments within a predictive and prioritized framework. You can efficiently review topics, sentiment and other text-based insights within the ForeSee portal and in context of customer experience metrics.
The ForeSee predictive model helps organiza-tions identify where resources should best be allocated to drive change in the customer experience. By integrating customer experi-ence analysis of specific segments with the text analytics engine for comments gathered from survey questionnaires, you can quickly distill the impact that themes identified by sentiment analytics have on the business.
View customer satisfaction and sentiment scores at aggregate and respondent levels for greater understanding of customer needs and expectations.
SEGMENT ANALYZEFOCUS
PRODUCT SOLUTION | FORESEE SENTIMENT ANALYTICS
WWW.FORESEE.COM | CUSTOMER EXPERIENCE ANALYTICS
PROFILE AND TREND VIEWS ON SPECIFIC OPEN-ENDED QUESTIONS WITH AGGREGATE SENTIMENT METRICS
ForeSee Sentiment Analytics provides sentiment metrics for speedy understanding of respondent attitudes that you can track and review for insights into trends. Examine sentiment for survey respondents in aggregate and at the individual comment level to properly interpret comment tone.
KEYWORD AND TOPIC EXTRACTION EFFORTLESSLY UNEARTHS SENTIMENT DRIVERS
Easily identify what is being well received with customers or common complaints for a greater understanding of what drives business success. Themes are automatically and visually surfaced with ForeSee Sentiment Analytics’ keyword and topic extraction capability. This can also be leveraged to inform online marketing initiatives dependent on keyword identification.
PRODUCT SOLUTION | FORESEE SENTIMENT ANALYTICS
WWW.FORESEE.COM | CUSTOMER EXPERIENCE ANALYTICS
A B O U T F O R E S E E
ForeSee is the pioneer and leader in Voice of Customer (VOC) solutions. We focus our rigorous analytics expertise on helping our clients engage with customers at every interaction point, drive investment decisions using predictive customer insights and deliver content that powers the customer experience. Our innovative SaaS solutions from our ForeSee, Webcollage and ResellerRatings product families are used by over 650 customers in a wide range of industries such as retail, financial services, healthcare, consumer packaged goods and government.
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RADICALLY STRENGTHEN YOUR CUSTOMER EXPERIENCE PROGRAM BY GIVING MORE POWER TO VOICE OF CUSTOMER WITH SENTIMENT ANALYTICS
Optimize open-ended comments provided by your ForeSee survey questionnaires to fortify your customer experience program. ForeSee Sentiment Analytics enables you to stay atop subtle and missing meanings contained within your Voice of Customer data to improve the customer experience and know how to better meet customer needs across their journey with your organization.
