Amit Desai 806-474-4806

3524 Ash Lane, McKinney, TX 75070

amit.desai806@gmail.com

Professional Profile Experienced IT Professional seeking position relating to administration and

management of Critical IT Systems. Related skills include but are not limited to:

Network Monitoring and

Administration

Server

Administration(Windows)

Active Directory

Administration

cPanel/WHM

Escalation procedures

Linux troubleshooting and

administration

Data Assurance

Disaster Recovery

Procedures

Virtual Environments

(VMware/Citrix)

Field Technician/Onsite Support Technician

Software Deployment/Workstation Imaging

Skilled and trained in the installation,

maintenance, and repair of networking

devices, servers, and workstations

Experienced with Enterprise, small

business, and residential environments

Mac troubleshooting (Hardware and

Software)

Windows Troubleshooting (Hardware and

Software)

Microsoft Exchange Management

Critical Systems Monitoring and

Management

Report Generation

Work History 2015 - Present

Sr. IT Help Desk/Tier II Systems Administrator, D+H Financial Technology

Perform System Administration duties for financial institutions

Manage Active Directory and Group Policy services

Triage and prioritize support cases

Manage Hosted Exchange Services

Assist with and update Financial Core Software (Workstation and Server side)

Assist with management of DHCP and DNS services

Assist with and provide Active Directory and Group Policy reports

Provide remote support for clients

Assist with the management of virtual environments for clients (Citrix and

VMware)

2013 - 2015 OST L2 Agent, Telenetwork, San Marcos, TX (Telecommuting)

Displayed courtesy and strong interpersonal skills with all customer

interactions.

Supported customers having data connectivity issues.

Performed remote support for multiple customers simultaneously.

Troubleshot ISP related connectivity issues.

Diagnosed internet connectivity issues, from ISP side to customer facing

equipment.

Assisted customers with Operating System issues, virus and spyware removal,

browser related issues, and connectivity issues which were deemed workstation

specific.

Assisted Level 1 agents with issues arising regarding the troubleshooting of PCs,

Macs, Networks, and Periphirals, in addition to providing approval for advanced

troubleshooting steps, handling Business class customers, as well as ensuring

fast and efficient resolutions by Level 1 agents.

2013-2014

System Administrator, John Clark Agency, McKinney, TX

Monitor and support all workstations, as well as Windows Server environment..

Monitor and support all network operations, as well as VoIP functionality.

Troubleshoot issues remotely using LogMeIn remote software.

Troubleshoot with employees over the phone.

Resolve hardware issues onsite when necessary.

Install and maintain networking equipment and servers as needed.

2012-2013

Level 1 Technician - Field Technician, Blue Layer IT, Lubbock, TX

Displayed courtesy and strong interpersonal skills with all customer

interactions.

Researched issues on various computer systems and databases to resolve

complaints and answer inquiries.

Supported customers having data connectivity issues.

Monitored multiple networks to verify uptime, connectivity, as well as

equipment functionality.

Performed remote support for multiple customers simultaneously.

Performed on-site support including installation of switches, servers,

routers, UPS systems, workstations, and the on-site repair of these

devices.

2010-2012

Technician, Computer Parts USA, Lubbock, TX

Became proficient in both hardware and software issues and resolutions,

for both business and residential focused machines.

Duties included, laptop repair (hardware and software), desktop repair

(hardware and software), custom desktop builds, sales, as well as

consultation for customers in regards to custom desktop builds

References [References are available upon request.]