AMHS Workshop, Chennai, India, December 15 and 16, 20081 ATN/AMHS MANAGEMENT CENTER OPERATIONAL...
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Transcript of AMHS Workshop, Chennai, India, December 15 and 16, 20081 ATN/AMHS MANAGEMENT CENTER OPERATIONAL...
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 11
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL
PROCEDURESPROCEDURES
“The Internet is a giant international network of intelligent, informed computer enthusiasts, by which I mean, "people without lives." But we don't care. We have each other...”
Dave Barry, American HumoristDave Barry, American Humorist
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 22
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• Current Situation (AFTN or Whatever)Current Situation (AFTN or Whatever)
– Point-to-point dealing mostly with Point-to-point dealing mostly with adjacenciesadjacencies• Call other center hold traffic or arrange for Call other center hold traffic or arrange for
rerouting.rerouting.
• Most Performance issues limited to circuits Most Performance issues limited to circuits between centers between centers
• Center performance “really” just a local matter.Center performance “really” just a local matter.
• Increasing traffic loadsIncreasing traffic loads
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 33
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• Simple ? Straight Forward?Simple ? Straight Forward?
– Or simply what we already knowOr simply what we already know
• Future more complex???Future more complex???– AccessAccess– ControlControl– Encryption?Encryption?– Fault ManagementFault Management– CoordinationCoordination
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 44
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• SecuritySecurity
• ““Security is a kind of death” Tennessee Williams, US Security is a kind of death” Tennessee Williams, US DramatistDramatist
– System Compromised (anywhere)System Compromised (anywhere)• Oh what will I to do?Oh what will I to do?
– Will I even know? Should I care?Will I even know? Should I care?
• Denial of ServiceDenial of Service
• Malicious MessagesMalicious Messages
• Etc. etc. etc..Etc. etc. etc..
– Shared Auditing SystemShared Auditing System– TraceabilityTraceability– Breach is local matter but impact possibly globalBreach is local matter but impact possibly global
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 55
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• Trouble ReportingTrouble Reporting
– Fault ManagementFault Management• Resolution ProcessResolution Process
• ReportingReporting
• Help DesksHelp Desks– Regional?Regional?– Local?Local?– International?International?– Even required? Everybody’s got a help Even required? Everybody’s got a help
desk!desk!
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 66
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• COORDINATIONCOORDINATION
– Between Management CentersBetween Management Centers– Between Service ProvidersBetween Service Providers
• Multiple ISPsMultiple ISPs– Public v. PrivatePublic v. Private
• GlobalGlobal
• AddressingAddressing
• Updates, outages, Updates, outages,
• Users, User AgentsUsers, User Agents
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 77
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• Communication Barriers (Things that Communication Barriers (Things that
make fault resolution, reporting, and make fault resolution, reporting, and management more difficult)management more difficult)
• This is not E-Mail!This is not E-Mail!– LanguageLanguage
• Use of Translation Services?Use of Translation Services?
• InternalInternal– Administration, Support and Operations (when Administration, Support and Operations (when
present?)present?)
– Time ZonesTime Zones
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 88
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• Maintenance Alerts, System AlertsMaintenance Alerts, System Alerts
– Notification ProcessNotification Process• Degraded serviceDegraded service
• Routing FailuresRouting Failures
• Scheduled OutagesScheduled Outages
• Equipment & Software UpdatesEquipment & Software Updates
– Level raises from local and adjacent to Level raises from local and adjacent to globalglobal
– Off-line vs On-line activitiesOff-line vs On-line activities
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 99
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• Holding TrafficHolding Traffic
• Draining TrafficDraining Traffic
• Storing MessagesStoring Messages
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 1010
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• Dealing with Non-DeliverablesDealing with Non-Deliverables
– AddressAddress– ContentContent– FormatFormat
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 1111
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• Testing StrategyTesting Strategy
– New systemsNew systems– UpdatesUpdates
AMHS Workshop, Chennai, India, AMHS Workshop, Chennai, India, December 15 and 16, 2008December 15 and 16, 2008 1212
ATN/AMHS MANAGEMENT ATN/AMHS MANAGEMENT CENTER OPERATIONAL CENTER OPERATIONAL PROCEDURESPROCEDURES• SummarySummary
– AdaptingAdapting– ChangingChanging– Moving ForwardMoving Forward– Develop GuidanceDevelop Guidance