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American Road & Transportation Builder’s Association – Western Regional MeetingThe Future of Work – How Transportation Jobs Will Change – Whether you Like It or NotNovember 14, 2019

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81% of respondents

expect the use of AIto increase or increase significantly over the

next 3 years

90% of respondents

reported usingalternative talent

within their organizations today

% of respondents expect to reskill

current employees due to automation over the next three years

66

Source: Deloitte 2019 Global Human Capital Trends Report

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1970s 1980s 1990s 2000s 2010s Today

Today, external forces are pressuring organizations to change.

Public Policy

Individuals

Technology

Businesses

Deloitte Future of WorkCopyright © 2018 Deloitte Development LLC. All rights reserved. 5Deloitte Future of WorkCopyright © 2018 Deloitte Development LLC. All rights reserved. 5

DISRUPTORS7Technology is Everywhere6.0 billion+smartphones in the world by 20201

AI, Cognitive Computing, Robotics$500,000 in 2008$22,000 today

Gobs and gobs and gobs Data9x more in last 2 years2

Major enabler of machine learning

Jobs Vulnerable to Automation35% UK 47% US77% China6

Explosion in Contingent WorkUS contingent workers 40% by 20207

Change in Nature of a Career2.5 – 5 years: Half-life of skills4.5 years: Average tenure in a job8

TE

CH

NO

LO

GY

-D

RIV

EN

PE

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-D

RIV

EN

1. http://news.ihsmarkit.com/press-release/technology/more-six-billion-smartphones-2020-ihs-markit-says2. https://www-01.ibm.com/software/data/bigdata/what-is-big-data.html3. Annual Global Millennial Study, https://www2.Deloitte.com/uk/en/pages/about-Deloitte-uk/articles/millennial-survey.html 4. https://www.newscientist.com/article/mg23130810-800-the-100year-life-how-should-we-fund-our-lengthening-lives/

5. https://www2.deloitte.com/content/dam/Deloitte/il/Documents/human-capital/Thriving_in_times_of_digita_disruption.pdf6. http://www.oxfordmartin.ox.ac.uk/downloads/reports/Citi_GPS_Technology_Work_2.pdf7. Intuit 2020 Report: Twenty Trends that will Shape the next Decade https://http-

download.intuit.com/http.intuit/CMO/intuit/futureofsmallbusiness/intuit_2020_report.pdf8. https://www2.deloitte.com/content/dam/Deloitte/global/Documents/HumanCapital/dttl-hc-english-opentalenteconomy.pdf

These forces – what we call the “7 disruptors” at the intersection of technology and people – are driving the Future of Work

Diversity & Generational ChangeMillennials 50%3

25% global pop in Africa by 2050 5

Longevity Dividend – 50 year careers4


Deloitte’s research shows 5 key macro trends will shape the future of transportation and fundamentally redefine the role of DOTs.

SocialMobility preferences are shifting in response to changing demographics –urbanization is decreasing generational demands for personal vehicles and creating diverging needs across urban and rural areas.

Economic Alternative revenue streams and monetization structures are shifting investment strategies and enabling new technologies.

Environmental Global recognition of resource dependencies and environmental impacts are putting pressure on transportation agencies and driving the development of alternatives.

TechnologyAcross the transportation ecosystem, emerging technologies are changing the design and implementation of transportation solutions.

Government Government is increasingly expected to integrate data, digital, and design to deliver transparent services, facilitate economic development and enhance quality of life.

Deloitte defines Macro Trends as the broadest forces shaping the future of transportation.

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The Future of Work……includes three broad and deeply connected dimensions of change

WORKPLACEThe environment and policies to maximize collaboration, productivity, and consistency of the talent experience

WORKFORCEThe portfolio of skills, jobs, and talent options tapped to perform the work

WORKThe fundamental nature of the activities performed to achieve

business outcomes•

Deloitte Future of Work 7

Our WORK is changing – we will collaborate with machines like never before

Collaborate

Extends human capabilities Automate

ReplaceRelieveSplit upGuideAugmentShepherd

A human manages a group of machines

A machine prompts a human to help them adopt knowledge

A machineaugments human work

Work is broken up and parts are automated

Machines take over routine, low-level tasks

Machines completely perform a task once done by humans

A human managing a fleet of

autonomous buses

Using RPA, chatbots to streamline

workUBER and ridesharing

systemsPredictive analytics

Adaptive learning

Freestyle Chess

Sorting mail by zipcode using handwriting recognition

A problem is identified, defined and solved via human-machine collaboration


Our SKILLS are changing – and “human” skills are more important than ever

Communication

Listening, responding, and expressing ideas effectively in different contexts, influencing others• Service orientation• Cultural fluency• Emotional judgment

Problem Solving

Finding creative solutions to difficult or complex issues• Design thinking• Agile thinking• Innovative thinking/creativity

AnalyticalThinking

Processing complex information and drawing accurate conclusions• Critical thinking• Data fluency• Digital fluency• Technical fluency

Strategic Thinking

Exercising judgment and leadership to decide the way forward in complex environments• Decision making• Professional ethics• End-to-end/Big Picture thinking

Collaboration & Leadership

Effectively work with others, team with others, and lead others• Teamwork• Leading Teams

Self-Development

Continuously evolving and upskilling oneself• Intellectual curiosity • Self-management


Our JOBS are changing – 15 jobs that didn’t exist 15 years ago

AI-related jobs

Online Brand Ambassador

Cloud Architect

SEO Analyst

Developer Evangelist

Social Media Manager

Data Scientist

Podcast Producer

Mobile Web Developer

Experience Designers

Content Curator

Virtual Assistant

Telemedicine Physician

Automated Driving Jobs

Content Marketer

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Talent

CROWD WORKERS

MICROWORKERS

GIG WORKERS

ECOSYSTEM PARTNERS

JOINT VENTURING

PERMANENT, FULL-TIME EMPLOYEES

CONTRACTORS

DIGITAL LABOR

Traditional Open

Our TALENT OPTIONS are changing – we are moving to multiple dimensions of talent

P h y s i c a l P r o x i m i t y D I S T R I B U T E DC O - L O C A T E D

Most participants are present in-person combined with remote and distributed workforces, which are

increasingly mobile with use of key technologies (i.e. collaboration

platforms, tele/video conferencing)

Physical | Virtual Interactions

Characterized by in-person meetings, such as in common

working spaces and on campuses

Physical | Physical Interactions

Remote and distributed teams are increasingly leveraging virtual

reality (VR) and augmented reality (AR); experts can connect to

distributed workers

Virtual | Virtual Interactions

Our WORKPLACES are changing – we are choosing where we work to cultivate the right environment


…and the traditional work/life journey is changing

1 2 3 4 5 6 7 8 9 10 11 12

Series1 Series2 Series3

Learning

Work

Personal Pursuits

50-60 year careers are “mass customized” with personalized levels of family / personal pursuits, work, and education – levers we “dial up

and down” throughout our “working” lives

Journey 2050: New Rules

RepriseAct I


The implications of all of this will be felt at an individual, organizational and public policy level

• Engage in lifelong learning• Shape your own career path• Pursue your passions

Implications for public policy

• Reimagine lifelong education• Transition support for income and health care• Reassess legal and regulatory policies

Implications for individuals

• Redesign work for technology and learning• Source and integrate talent across networks • Implement new models of organizational structure,

leadership, culture, and rewards

Implications for organizations


For every 7 men who work in occupations that are

most threatened by technological change and automation, there are 10 women in similar jobs

Hispanic women face the highest risk of job

automation with 1 in 3 working in high-risk

occupations

Platform work is highly segregatedand the more female dominated platform work carries greater risks of harassment

Women face a 41% gap with men in earnings returns on digital skills

While women only make up 47% of the workforce, they make up 58% of workers at the highest risk of losing their jobs to technology

What does all of this mean for women?


So what does this mean?


Change is constant anddemands action

What will you and your firm do?

How will you respond?


are quickly emerging todayTransportation construction/design firms and your client agencies must consider how to stay competitive and relevant for the most in-demand talent today while intentionally building the workforce needed for tomorrow.

Empower the workforce to harness

technology advancements through rapid experimentation with new technologies

E V O L V I N G S K I L L SN E W F O C U S A R E A O F W O R K

Autonomy Engineer

• Data mastery • Agile thinking• Human-centered

design• Highly proficient with

technologies like cognitive automation/ artificial intelligence

• Logic and algorithms analysis

• Internet of Things (IoT) competency

E M E R G I N G C A R E E R

An engineer who plans, delivers, operates, or

maintains connected and autonomous infrastructure and

technology


Thank you!

J. Bryan Nicol

With special thanks to my Deloitte colleague, Nicole Overley

About Deloitte | Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Copyright © 2019 Deloitte Development LLC. All rights reserved.

Download the 2019 Trends Report here: trendsapp.deloitte.com

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