Ambulance Radio Programme & Digital

Enablement:

Starting to Deliver

Ian Hough

Ambulance Radio Programme

ARP Products

National Mobilisation Application (Lite) New application on a smartphone

National Mobilisation Application (Full) New application on new in vehicle

communications equipment

Control Room Solution (Airwave 1) Connected via existing Trust Airwave

equipment

Control Room Solution (Airwave 2) Connected via new central Airwave

equipment

Control Room Solution (ESN) Connection to the Emergency Service

Network

Home Office – Emergency Services Network

External Dependencies

National Mobilisation App

(Lite)

National Mobilisation App

(Full)

Control Room Solution

(Airwave)

Control Room Solution

(ESN)

ESN Prime

(from Home Office)

National Mobilisation Application

National Mobilisation Application (Lite)

• Milestone 7a (end-April 2019) – National Mobilisation

Application Lite- Includes testing and subsequent availability of a resilient NMA datacentre

instance hosted by Terrafix

- This is intended to facilitate an early release of the NMA Lite application and

enable operational trials and pilots within ambulance trusts

• Milestone 7b (Q3 2019) – National Mobilisation

Application Lite- Includes testing and subsequent availability of NMA Lite hosted in the fully

resilient ARP datacentres

- This will allow early adopter trusts using the Terrafix-hosted NMA Lite solution

to migrate to the ARP datacentres and avoid the additional Terrafix hosting fee

National Mobilisation Application (Full)

• Milestone 7c (expected Q2 2020) – National Mobilisation Application

Full

– Includes testing and subsequent availability of an interim release of the full NMA

application for deployment to front-line emergency ambulance vehicles

– Availability of NM7c is dependent on the conclusion of the procurement of the ARP

vehicle hardware (vehicle router, rugged tablet, vehicle dock, systems integration

and testing) and availability of ESN Connect

– Crew notification delivered to Airwave hand held (as present)

• Milestone 7d (expected Q4 2020) - National Mobilisation Application

Full

– Includes testing and subsequent availability of the full release of the NMA

application

– Needed to deliver NMA on handheld ESN devices for crew notification when away

from vehicle

– Availability of NM7d is dependent on the availability of ESN Prime & ESN devices

– This milestone is intended to define conclusion of the contractual NMA development

NMA Lite Deployment Update

• NEAS have concluded an end-to-end desktop evaluation of National

Mobilisation Application Lite using its national baseline

configuration, including integration with their training CAD and

Android smart phone devices

• The evaluation involved community first responders and operational

managers at NEAS and was hosted in the Terrafix data centre

environment

• Structured and documented feedback from the NEAS evaluation

has been received and is positive

• The evaluation has confirmed previous ARP drive tests that suggest

the Navigator component of the National Mobilisation Application

mobile user application needs further fine tuning to cater for blue

light driving behaviour.

NMA Lite Deployment Next Steps

• Early deployment planning in progress

• Order received from Welsh Ambulance for 15 licenses

– Kick off meeting planned for 11th April

• Business case for National Mobilisation Application Lite

devices approved in South Western Ambulance

– Kick-off meeting held in Exeter on 14th March

• Planning operational trials and pilots in these 3 Trusts

using initial version of National Mobilisation Application

lite

• Interest shown from all but one English Trust as well as

Welsh and Scottish Trusts

NMA Lite Interim Responsibilities

Document detailing Trust responsibilities has been issued to all Trusts

NMA Lite Deployment Responsibilities

Vehicle Hardware Procurement

• The OJEU notice and Selection Questionnaire

documentation pack was published on 8th March 2019

• Evaluation of the bidders’ Selection Questionnaire

responses will take place 30 working days after

publication

• Workshops with ARP and legal advisors in progress to

prepare the required Invitation to Submit Outline Solution

(ISOS) schedules and supporting documentation

Vehicle Hardware Procurement

Timeline

Description of Task Indicative Timeline

Evaluation & Moderation of Outline

Solutions18th June - 8th July

Dialogue 22nd July - 13th September

Evaluation & Moderation of Final

Tenders16th October - 31st October

Solution Demonstration 21st October

Control Room Solutions (CRS)

Test System

Production Production ProductionReference

System

Corsham Data Centre Farnborough Data Centre

Airwave

Network

18 ‘CCI’ Ports

in NEAS

3 ‘CCI’ Ports

in York

6 Operators in

Bristol

6 Operators in

Rotherham

Trust Infrastructure

Trust Name Order PlacedSite Survey

CompleteCurrent Status

Scheduled

Completion

Date

Remaining

Activities

Ambulance Radio Programme Data

Centre - FarnboroughComplete Complete Complete Mar-18

Ambulance Radio Programme Data

Centre - CorshamComplete Complete Complete Sep-18

North West Ambulance Service Complete Complete 2/3 Sites Completed Jun-19 Estuary Point

Yorkshire Ambulance Service Complete Complete 2/3 Sites Completed Apr-19 Rotherham

East Midlands Ambulance Service Complete Complete 2/2 Sites Completed Oct-18

North East Ambulance Service Complete Complete 1/2 Sites Completed Apr-19 Hebburn

East of England Ambulance Service Complete Complete 2/3 Sites Completed Apr-19 Broomfield

IoW Ambulance Service Complete Complete 0/1 Sites Completed Apr-19 Re-Install

London Ambulance Service Complete Complete 2/2 Sites Completed Mar-19

South Central Ambulance Service Complete Complete 2/4 Sites Completed May-19 Otterbourne

South East Coast Ambulance Service Complete Complete 2/2 Sites Completed Apr-18

South West Ambulance Service Complete Complete 2/3 Sites Completed May-19 Devizes

West Midlands Ambulance Service Complete Complete 2/2 Sites Completed Aug-18

Wales Complete Complete 3/3 Sites Completed Oct-18

Draft Trust Rollout Plan

Start DateIntegration

Testing Go Live

North West 07/10/2019 04/11/2019 23/03/2020

North East 10/02/2020 09/03/2020 25/05/2020

South Western 13/04/2020 11/04/2020 27/07/2020

South East Coast 11/05/2020 08/06/2020 24/08/2020

East of England 08/06/2020 06/07/2020 21/09/2020

West Midlands 06/07/2020 03/08/2020 19/10/2020

East Midlands 03/08/2020 31/08/2020 16/11/2020

London 31/08/2020 28/09/2020 03/03/2021

Yorkshire 28/09/2020 26/10/2020 09/02/2021

South Central and Isle of Wight 26/10/2020 23/11/2020 08/03/2021

Wales 23/11/2020 19/02/2021 07/05/2021

Emergency Services Network

What is the new Emergency Services Network?Britain's emergency services work 24/7 to serve the public in some of the most

dangerous and challenging situations.

The new Emergency Services Network (ESN) is the next-generation critical

communications system that allows the police, fire and rescue and ambulance

services to operate safely, collaborate and innovate.

ESN will replace the reliable but limited and ageing Airwave voice system with

a modern voice, video and fast data 4G network.

ESN will transform emergency services' mobile working, especially in remote

areas and at times of network congestion. It will create a single platform for

sharing data and imagery and enable faster adoption of successful mobile

applications.

ESN will help our emergency services respond to incidents quickly and

communicate more easily with colleagues.

ESN also represents value for money for the taxpayer through delivering

steady state savings of over £200m pa.

We are building ESN quickly and safely to allow Airwave to be switched off as

soon as possible and give our emergency services the benefits of a modern

communications system.

What are the Emergency Services Networks products?

ESN has an incremental approach to product delivery. This allows activities on the path to full adoption (testing,

evaluation, training, etc) to start earlier and will ensure that users benefit from ESN and its products as soon as

possible

Coverage - National Primary Area Progress

in 2016 2018 2019 -

2020

Outdoor Handheld Coverage – at street level

EE Contracted coverage is close to completion and the remaining sites are forecast to be completed by Dec

2019

Coverage Update

Where will ESN operate?

406EE new sites activated

60 remaining

51Unique upgrade sites

remaining

1113999 Calls made on New

ESN sites

20,745ESN upgrades completed

Extended Area Service (EAS)

• Home Office held contract with Lendlease to deliver the site infrastructure

• 42 Geographic areas of EAS to supplement EE core coverage

• 292 sites to be Designed and Built (mixture of new sites and site shares

with existing infrastructure)

• HO owned sites with EE broadcast equipment supplying the coverage

• Seamless handover to the user in terms of service experience

When will ESN appear? – Draft - Dates subject to change

Additional Assure Devices – July 2019

Connect - August 2019

Connect + to be confirmed

Direct 1 - July 2019

Direct 2 - October 2019

Direct 3 - June 2020

Prime - Q4 2020

ESN progress so far this yearKodiak

The move to Motorola Solutions’ Kodiak critical voice product offers significant advantages to users

including equipment standardisation and a clear upgrade route.

ESN Assure

ESN Assure is a package of tools on a handheld ESN device including an app which monitors

coverage while on the move as well as offering a view of what areas are predicted to be covered.

The first pilot, Assure 1.0 was launched in November 2018.

Public Safety Communications Service Demonstrations

In the week commencing 18th Feb Motorola demonstrated Kodiak 9.0 software on the

Samsung Galaxy S7 including theuser interface (UI), Push to talk (PTT), and messaging

Devices

In Feb 2019 the ‘Samsung Note9’ received a validation certificate for use with the ESN Connect+

service. Devices which have previously passed testing are the Samsung Galaxy ESN rugged

smartphone (currently being used for the ESN Assure service and for demonstration and testing)

and two vehicle data hubs from Cradlepoint.

Two further devices are in test: a vehicle data hub from Sierra Wireless and a Panasonic

ruggedised laptop / tablet which is widely used by the Fire & Rescue Service. Both of these are

intended for use with the ESN Connect service. We plan to add further devices to the pipeline in

due course.

Airwave

A new three year contract has been signed with Airwave which extends to December 2022.

Airwave will only be shut down when the emergency services have adopted and are using all the

ESN products they wish to use, and no longer want or wish to pay for Airwave.

Airwave Sustainability

The Airwave contract has been extended until end of 2022. A

Project called the Airwave Sustainability Project is being managed

by Airwave to replace elements of the network infrastructure:

• Kilostream Replacement – Project to replace Airwave site BT circuits with NEC Microwave

Links. 87% of 1,807 sites have successfully been tested and cut-over. Scheduled completion:

March 2020.

• Project Magna – replacing 1,928 Vodafone Time Division Multiplex circuits. The First Office

Application trial is taking place on 5 circuits on the South East Cluster April 2019. Non-service

affecting changes are underway at all Trusts for preparatory works in the Airwave equipment

racks.

• Airwave Base Stations – Airwave are undertaking a consolidation programme to provide self-

sufficiency in EBTS spares. The programme will upgrade existing EBTS equipment in the SW

region and once upgraded, the legacy equipment will be recovered and added to the spares pool

for use in other base stations. This activity will cover approximately 250 sites.

• Centracom (CCI Port) Retirement – the CCI (Communications Control Interface) ports installed

at Trust PoPs will be retired at the end of 2022. A replacement system, DCS (Dispatcher

Communications Systems) is currently being readied. This project is in the planning stage.

Airwave Network Sustainability

Project