Ambreen Supply chain 1998
Transcript of Ambreen Supply chain 1998
UNIVERSITY OF CAMBRIDGE
THE JUDGE INSTITUTE OF MANAGEMENT STUDIES
BRAND IMAGE AND BUSINESS REALITY:
ETHICAL PRACTICE STANDARDS ALONG SUPPLY CHAINS
IN THE ATHLETIC BALL INDUSTRY
by
AMBREEN WAHEED
SEPTEMBER 1998
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Table of Contents
I. ACKNOWLEDGEMENTS 3
II. LIST OF TABLES 4
III. LIST OF FIGURES 4
IV. ABSTRACT 5
V. WORKING DEFINITIONS 6 ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
1.0 INTRODUCTION 1.1 Rationale 7
1.2 The Context 8
1.3 The Case of the Athletic Ball Industry 8
1.4 Sialkot, Hand-stitched Balls, and Social Audits 10 ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
2.0 THEORETIC PERSPECTIVE 2.1 Ethics in Society 11
2.2 Ethics in Business 12
2.3 What is an Ethical Business Organisation? 15
2.4 Measuring Business Ethics and Social Responsibility 17
2.5 Social Auditing and Brand Image 19 ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
3.0 RESEARCH METHODOLOGY 3.1 Research Questions 21
3.2 Approach 21
3.3 The Investigative Process 23
3.4 Data Collection and Tabulation 24
3.5 Outline of Research 26 ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
4.0 DATA PRESENTATION 4.1 Social Accountability Standards 27
4.2 Codes of Conduct & Organisational Policies 27
4.3 Advertising and Claims 28
4.4 Interviews 28
4.5 Questionnaires & Telephone Discussions 29
4.6 Field Observations & Physical Verification 30 ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
5.0 DATA ANALYSIS 5.1 The Supply Chain 32
5.2 The Stakeholders 33
5.3 Representation & Discussion of Findings 34
5.4 Where the Brands Stand on Social Responsibility 51 ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
6.0 CONCLUSION 6.1 Summary of Findings 53
6.2 The Last Word 55 ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
VI. ENDNOTES 57
VII. REFERENCES R1
VIII. APPENDIX A3
3
I. ACKNOWLEDGEMENTS
4
II. LIST OF TABLES
Table 3 – a Outline of Research Information Requirements page 26
Table 5 – a Social Auditing Variables & Brand Codes of Conduct page 36
Table 5 – b Comparative Rating of Performance Variables page 37
Table 5 – c Aggregate Ratings of Performance Variables page 38
Table 5 – d Social Performance Through the supply chain page 52
………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
III. LIST OF FIGURES
Fig.2 – a Concentric Circles of Corporate Responsibility page 14
Fig.2 – b Why Businesses Choose Social Auditing page 20
Fig.5 – a The Athletic Ball Supply Chain page 32
Fig.5 – b Stakeholder Dynamics in the Ball Industry page 33
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IV. ABSTRACT
Responding to widespread consumer concern about exploitative working conditions
along supply chains of some of the most recognised sports brands, the international
sporting goods industry adopted a Code of Conduct designed to ensure socially
responsive sourcing. Meanwhile, in Sialkot, Pakistan – source of 70% of the world’s
hand-stitched athletic balls – individual brands introduced ethical practice guidelines for
their respective sub-contractors. Brand marketing messages claim success of the Sialkot
Partnership. Consumers are assured that sub-contractors must prove compliance of these
policy guidelines, but there is insufficient direct evidence to inform public opinion.
This research applied established social responsibility performance criteria to key points
in the supply chain of five global brands and one fair-trade organisation who source in
Sialkot. It found that each brand possesses well-articulated policies on corporate
responsibility and labour practice for manufacturers. These policies are conveyed to the
consumer as part of the brand’s image. However, a look at the manufacturing end of the
supply chain reveals that the essence of these Codes of Conduct are not well understood
at the level where artisans hand-stitch the balls. The brands need to work harder with
their manufacturers to encourage the attitude of corporate citizenship necessary for
implementing socially responsive policy.
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V. WORKING DEFINITIONS
- Athletic balls: Term applied to all inflatable balls used for competitive sports.
- Beneficiaries: Local people standing to gain from development interventions.
- Brand: Owners of brand names, who sub-contract manufacturing.
- Business Ethics: Body of knowledge devoted to moral aspect of transactions.
- Code of Conduct: Policy guidelines outlining best practices based on vision.
- Community: In this case, a socio-culturally-homogenous group living in a place.
- Corporate Citizenship: The extent of fulfilment of a company’s social contract.
- “Maker”: The middleman responsible for dealing with home-based labour.
- Manufacturer: Sub-contractor often producing for many brands at once.
- Social Auditing: Evolving set of methods used to assess business responsibility.
- Social Responsibility: The social contract between business and society.
- Stakeholders: Anyone standing to gain or lose from a company’s performance.
- “Stitcher”: Artisan who hand-stitches an athletic ball, often in a family setting.
- Supply Chain: From raw material to the retail shelf – the journey of a product.
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1.0 Introduction
1.1 RATIONALE
Walk into a sports store in Britain. The soccer ball on the shelf, with the Brazilian team
logo will most likely be made of Korean artificial leather laminated with Japanese textile
and Malaysian rubber latex; stitched by a Pakistani artisan around an Indian bladder with
a German design printed in American ink.
Few sporting and leisure articles originate from a single source of materials or
manufacture. They are usually commissioned from sub-contractors by marketing
companies who own brand names familiar to the consumer. Brand company
merchandisers must identify the most profitable sourcing arrangement for a particular
article. Thus, an overwhelming proportion of athletic balls destined for retail in Europe
or North America is assembled in South Asia with raw materials from the Pacific Rim.
Tracking supply chains of leisure products has the potential to be studied at considerable
depth, but can be an ambitious undertaking. Within the limitations of this research,
therefore, it was necessary focus on a product that could serve an illustrative purpose
without the need to unravel a complicated supply chain.
The athletic ball was chosen, firstly, because no independent study of corporate
responsibility in the athletic ball industry is available. Secondly, because the product
received a lot of media attention especially in the months preceding the World Cup last
summer. Thirdly, it is 18 months since major athletic ball brands joined their local sub-
contractors to introduce ethical sourcing practices to the hand-stitched ball industry.
Fourthly, in Sialkot, east central Pakistan lives the world’s largest cluster of ball stitching
artisans, making fieldwork relatively convenient. Fifthly, being home to the Sialkot
Partnership, which accounts for 70% of the international soccer-ball business1 a
representative sample is available. And finally, because the well-defined supply chain,
between the buyer at a retail outlet in the West and the artisan commissioned by a local
manufacturer in a developing country, allows a thorough study.
This study coincides with the entry of Social Auditing technique into a mature phase
represented by the introduction of “standardised” assessment tools2. The cross-
applicability of some newly developed tools is still under debate. Criticised for
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representing “Western values”, and being culturally unsuited to communities where they
will most likely be employed, a field test in Pakistan provides an opportunity to further
the dialogue on their value.
1.2 THE CONTEXT
The social responsibility debate arrived in the soccer arena in 1994 when human rights
groups and the media accused major sporting goods brands of exploitative labour
practices in poor countries. One media expose after another criticised some of the most
recognised sports brands for creating enormous profit margins out of the misery of
poverty-stricken Asians and Latin Americans3.
The soccer-ball industry came in for some of the strongest criticism4. The “Foul Ball”
Campaign called on “soccer moms” to boycott balls made by children in unacceptable
labour conditions. When the brands said they had limited control over sub-contracting
manufacturers in China, India, Pakistan5 or Vietnam, they incriminated themselves even
more. Parliamentary debates in the United States6 and in the European Parliament took
notice and contemplated import embargoes7 on sporting goods produced by exploited
labour. The picture was clouded by the reported denials of Pakistani officials8 and a
visible defensiveness within its industry9.
The media attention spurred10
the World Federation of the Sporting Goods Industry
(WFSGI) into adopting an Ethical Business Code of Conduct in July 1997 for its
members11
. Most WFSGI-member soccer brands source their hand-stitched athletic balls
from Sialkot, Pakistan12
. As a result, brands and their manufacturing partners in Sialkot
launched the Sialkot Partnership in February 1997, which aims to shift all athletic ball
production by March 1999, to manufacturing units monitored by the International
Labour Organisation (ILO). The Sialkot manufacturers are jointly funding for the ILO
monitoring programme.
1.2 THE CASE OF THE ATHLETIC BALL INDUSTRY
Brands and manufacturers invariably refer to their role in the Sialkot Partnership13
, while
some proclaim their success louder than others do14
. Its supporters claim the project is a
revolution in socially responsible sourcing, bringing together diverse agencies from the
UN system, government and the NGO sector in an intervention that leads to focused
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local development. Recognised by the Council on Economic Priorities15
, and Business
for Social Responsibility16
in 1997, it could be a test case for similar interventions in
other developing countries, and may become a precursor for an industry-wide social
responsibility trend17
. If we can confirm that the Sialkot project has appreciably
improved the labour practice situation in the ball industry, prices of soccer balls have not
increased18
, yet the local manufacturers still manage to remain profitable despite the
added costs, there are lessons here for Social Audit practitioners. In the time it took to
negotiate the Sialkot Partnership, the brands implemented their own sourcing guidelines
for their manufacturers. Anticipating consumer concern, especially in a World Cup year
they publicised their new sourcing policies19
and the business standards and working
conditions they guaranteed20
in Sialkot.
It is easy to appreciate the pressure this entire situation put on the Sialkot manufacturers
to adopt21
brand guidelines and the WFSGI code unquestioningly. Membership of the
Partnership expanded rapidly to almost 60% of the business community within the first
three months. Ironically it is the rapid move away from the traditional ways of business
that has kept the philosophy of corporate citizenship from permeating deeply. Only a
handful of local manufacturers have demonstrated a verifiable commitment to ensure
“clean” production processes and supplier arrangements. The rest do not appear
completely convinced that “good practice is good business” over the long term.
Amongst the 34 companies who have signed up for the Partnership, only one has
established a separate corporate responsibility department, while fewer than 10 have
designated social responsibility staff. Fortunately, because the few champions of the
idea represent over half the exports from Sialkot, the idea has gained impressive
momentum22
, compared to other labour-intensive industries found all over Asia and
South America.
The ILO’s intervention as the third party monitor has generally legitimised the industry’s
efforts and their claims now have greater credibility. Other high profile UN agencies,
international human rights organisations and national social development NGOs are
setting up in Sialkot23
. With the number of ILO-registered centres multiplying on target
and the future of business with American and European clients tied firmly to the
Partnership, it seems social responsibility has come to stay in Sialkot’s athletic ball
industry. Even if they cannot be credited with anything more than a timely response to a
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business threat24
, Sialkot’s business leaders are quickly realising how difficult it will be
for them to back away from the standards they have set for themselves.
1.3 SIALKOT, HAND-STITCHED BALLS AND SOCIAL AUDITS
Whether this awareness has led to any meaningful attitude change among local
businessmen is yet to be determined. Despite the apparent level of interest, they lack
conceptual clarity about what social responsibility means for business. The capacity
within the industry to promote such understanding is limited because the very
manufacturers capable of disseminating social responsibility values learnt doing business
in highly conscious consumer societies like Scandinavia and the USA are unwilling to
share them with competitors. An accurate assessment of the attitudes and practices of
local business leaders toward social responsibility can lead to a workable approach for
building their awareness and understanding. A recognised yardstick is required.
Consumer groups, trades unions, human rights advocates, development workers and
stakeholders themselves, are all following developments in Sialkot for their own reasons.
Especially so, when the brands claim elaborate controls on their product manufacturing
arrangements, and guarantee the highest standards of ethical business. Thus, the athletic
ball finds itself under scrutiny again: Are “foul-balls” still emerging from the depths of a
brand’s supply chain? How true are claims of sourcing guidelines, codes of conduct and
“clean” product? Again, an acceptable measuring tool is needed.
In pace with the demand for socially acceptable products, recent strides in Social
Auditing offer tools for assessing business leaders’ attitudes and practices regarding their
social responsibility as well as sourcing for specific products. The Institute of Social and
Ethical AccountAbility has created standard tools to help companies quantify their social
performance25
. The Council on Economic Priorities’ SA8000 standard is for companies
who want third party social audits26
. Business for Social Responsibility distributes a
“Social Responsibility Starter Kit” for companies looking to set up an in-house audit
capacity. The Ecumenical Council on Corporate Responsibility and its affiliates27
have
their own benchmarks for business performance.
This research seizes the opportunity to field-test a “standard” audit tool in Sialkot’s ball
industry. It may help bring the corporate responsibility debate to Pakistan.
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2.0 Theoretic Perspective
2.1 ETHICS IN SOCIETY
Ethics is the standard of what society considers right and wrong in terms of acceptable
behaviour (Serwinek, 1996). While ethics is more easily defined as a term, its
interpretation continues to be debated. The yardsticks that determine the values for a
code of ethics – for a society, for a culture, for a business – all remain fairly general and
may vary from one society to another. There is no dispute, however, that Ethics lies at
the very centre of social equilibrium. The Encyclopaedic Dictionary of Business Ethics
(Werhane and Freeman, eds. 1997) defines it as a planned attempt to follow society’s
norms, standards and expectations. Morality is the term that covers practices that may be
considered “right” or “wrong”, the rules that govern those activities and the values that
are followed in practice.
Moral codes create a balance of power between segments of society, those that are
influential and those comparatively vulnerable. By imposing restraint on one they
empower the other. A society with no moral structure may seem attractive from the
point of view of the individual. But without morality driving a legal system, and with the
individual charged with adjudicating conflict, only the interest of the strongest would
prevail. This environment of unrestrained self-interest with everyone pursuing their own
interests would be no more than a state of war. Hobbes has called it the "state of nature"
in which human nature tends to continuously test ethical limits. A society’s moral values
encourage individuals to put off their natural tendencies (Christensen, 1997), and help to
adjust for this human failing. It is, perhaps for this reason that religions exhort their
followers to rise beyond “temptation” in the pursuit of “higher” inclinations. On the
other hand, there are those who have much greater faith in the inherent goodness of the
human character and feel that, barring a few exceptions, every one would prefer to
operate in an ethical environment (Daigneault, 1997).
Business is simply the extension of society (Evans, 1991), with the financial motive
emphasised. Hence, the values of a society permeate the conduct of business within it.
Societies are governed by a “give-and-take” ethic. The concepts of rights, privileges and
duties construct the parameters of exchange, and the rules require that members of a
society stay within them for it to retain a state of equilibrium. The “currency” of this
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social exchange is a system of rewards and punishments that accrue in response to how
successful or unsuccessful a member is in meeting the demands of the required social
“trade-offs”. For every member, however, “right”, “privilege” or “duty” constitute value
measurements that can be “graded” to assess conformity with the societal ethos. With
“right” being the counterweight or equaliser, a higher “score” entitles a member to “more
privilege”, but may also demand “greater duty”. On the other hand when a member
threatens the equilibrium by scoring low, “privilege” is withdrawn to the point where it
can turn into sanctions or exclusion. Therefore, a definition of business ethics cannot be
far removed from a society’s articulation of its own values and principles.
There is a strong tradition of business ethics throughout history (Werhane & Freeman,
eds. 1998), though it has become a subject for academic debate only since the last quarter
of a century. Plato’s famous saying about virtue being more profitable in the longer term
shows how business ethics was a live issue at the time. Aristotle’s ‘ethics of virtue’ is a
charter for fairness, calling for moderation, eschewing either excess or deficiency in
conduct. Artha – or the pursuit of wealth – in Hinduism has its own rules (Sethi &
Steidlmeier, 1997). The ancient Japanese concept of kyosei collectivises social goals and
aspirations (Di Norcia, 1998). Islam echoes the value of balancing the positive and
negative qualities of human character for the overall benefit of society or Masalahah
(Sachedina, 1997). Common to the Judeo-Christian tradition are justice, morality and
higher motives as the foundations for the “greater good” that extends to business to form
the basis of fair trade and profitability (Tamari, 1997). Even staying independent of
purely religious or philosophical perspectives, there are arguments for ethical business
behaviour (Daigneault, 1997)28
.
Business activity, therefore, solidly fits into a society’s moral fabric. In spite of the
amount of discourse on the “amorality of business”, even the staunchest supporters of the
point of view qualify their arguments with some moral justification. Adam Smith, oft
quoted for his free-market thesis, nonetheless argued for balancing the free market with
social institutions and personal relationships.
2.2 ETHICS IN BUSINESS
The evolution of business ethics over the past centuries tends to coincide with the natural
history of individual rights and empowerment, and more notably, the rise of
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environmental activism (Cannon, 1994). Leading from a stage in the last century, where
the only requirement of business transactions was to stay clear of legal statute (Friedman,
1963), the field has grown now to require that a "fair deal" be achieved for everyone on
both sides of the bargain. The present debate is characterised by two principal positions,
with a number of “middle-ground” points of view (Gray, Owen and Maunders, 1997.
According to the “pristine capitalists” (Gray, Owens and Adams, 1996) such as
Friedman and Hetherington business is amoral and seeks only to achieve the highest
possible economic benefits in a market unhindered by excessive government regulation.
However, even staunch proponents of this utilitarian approach concede that in a human
society, every action must have ethical undertones and be judged by moral yardsticks.
On the other side of the divide are those who point out flaws in the amoral business
argument. They point out that ends cannot be justified by the means. Every business
decision is a moral decision since the motive and the way one goes about making a profit
is essential to the legitimacy of that profit. Other points of view that challenge the
pristine capitalist stance represent political ideologies that are opposed to business as the
repository of enormous power. This includes proponents of socialism, human rights,
radical feminism, and social ecology, who all believe for various reasons that the
ideology of amoral capitalism is fundamentally flawed.
In the “middle ground” of this debate are to be found those who feel that by accepting a
minimal level of social responsibility businesses can get on with making their profits
with less interference. This “expedient” view, when taken up with greater conviction
may transform into the “social contract” point of view, which considers the existence of
business a favour from the society, and hence must “pay back” by sharing profits for
wider social benefit (Samuelson, 1986; Beauchamp & Bowie, 1988; Gray, Owen &
Adams, 1997).
For two decades now, French has argued that corporations have the capacity to take
moral responsibility for their actions much like adult human beings. Kerlin (1997), calls
this “legal fiction”, pointing out that moral blame and punishment must ultimately go to
the people who have influence on how members of a group behave. He asks if it is
possible to “shame” an organisation? In short, while businesses may be amoral in the
legal sense, they cannot remain untouched by society’s moral expectations. Hence,
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although business cannot be termed as a “moral persona”, it is clearly a moral agent.
Werhane (1984) differentiates the moral agency into primary and secondary categories.
The individual retains the primary moral responsibility for decisions that affect those
around, but when organisational decisions lead to policies or actions that have a wider
impact, the individuals behind them tend to become indistinguishable from the corporate
façade. Corporations are secondary moral agents unable to operate in a “moral vacuum”
(Arkin, 1996). The collective responsibility of individual decision-makers cannot be
confused with the organisation’s “persona”. Over the years businesses have increasingly
begun to view ethical transactions as beneficial to the bottom-line (Matthews, 1988;
IBM, 1992; Bolier, 1996; Logsdon and Burke, 1996; Hunter, 1996; Solomon, 1997;
Pennington, 1997). It is easy to see how this is true in the information age, since a
positive image for a business ensures customer loyalty it is a sure recipe for profitability.
Whether consumer-driven (Kaler & Chryssides, 1996) or led by an intrinsic need for
moral behaviour (Post, 1996; Daigneault, 1997), today’s business world is learning that
individual values are less carefully separated from monetary gain. As a result there is an
Education, Health
Environment Protection
Local Development
Safe Working Conditions
Quality, Product ProfitsJobs, Services
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increasing tendency to apply morality to the conduct of business. Pope John Paul’s
Centisimus Annus (Green, 1997; Sethi, 1997) significantly indicates how the Catholic
Church superimposes business and its moral values, justifying the pursuit of “fair”
profits balanced by equitable distribution of the wealth created as a result. This changed
attitude is perhaps a principal reason for the acceptance of corporate responsibility
among modern business. Figure 2-a, from the Council on Economic Development
illustrates how a business is placed in its social role.
The phenomenal growth of multinationals, in size and influence, and their accumulation
of vast resources (Gray, Owen & Adams, 1996) fuels arguments for greater
accountability, and hence, social responsibility, to an increasingly aware consumer.
Together with a heightened sensitivity about human rights and the environment, and
issues of trade globalisation such as dumping and preferential tariffs, business finds itself
in a position where it must please a more diverse audience than ever before. The
decreasing capacity of businesses to control outsiders’ access to its information
complicates the situation further. Much like an evolving organism reacting to external
stimuli (Goodpaster in Werhane, 1997/85), the flow of information is compelling
business to change forever (Kerlin, 1997). A time has come when business must rely
more on the image it creates in the consumer’s mind (Baird, 1997) and be prepared to
change company behaviour as a result (Carmichael et al, 1995). No longer can
corporations be let off he hook simply by labelling them amoral. This means that
society’s expectations of a wider sharing of profits mount, and the vaguely articulated
“social contract” between business and society gets more and more public attention
(Samuelson, 1986). And, indeed, activists now have powerful arguments to oppose not
individuals who run the businesses, but the organisations as a whole29
. The consumer
argues that if business has privileges then it must have obligations to match.
2.3 WHAT IS AN ETHICAL BUSINESS ORGANISATION?
In broad terms, an ethical business can be defined as one which inspires trust because it
is responsible, law-abiding, fair-trading, socially responsive, charitable, and puts values
before profits (Appendix-I). Trust, in turn, depends on credibility, character, competence
and service (Pennington, 1997) communicated clearly and effectively to the consumer
(Elkington, 1997). Being “human” characteristics (Zadek, 1997), these values help the
consumer link them to their mental image of a socially responsible business. People
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want to deal with a “human” organisation that treats its own well, is fair to deal with, and
leaves a beneficial impact on its natural, social and commercial surroundings30
(Nolan,
1996; Elkington 1997).
Fairness is the value that cuts across the conduct of business as a whole (Solomon,
1993). It applies to investors, owners, worker, suppliers, retailers, community,
stakeholders31
, and all participants in the market system. Often businesses try to sell
themselves as fair businesses, and are prepared to bear the costs that help present them as
such (Augustine, 1997). No doubt that customers are more likely to buy from companies
that act ethically and rise above pure economic interest, but there are many who have
traditionally doubted the motives of such organisations. It is not unusual for a business
to use ethics merely for making their business activity credible, and therefore, more
profitable (Solomon, 1993; Kaler & Chryssides, 1996).
Being fair means being ethical, sensitive and responsible. Hence, businesses that
recognise their role as citizens and assume a responsibility to fulfil it can be termed
'ethical' or ‘socially responsible’ organisations32
(Werhane & Freeman, eds. 1997). A
socially responsible business is more direct and proactive in anticipating its own role in
its community, being alert to social change, and responding to society's new demands
and concerns without deviating from its defined goal. Many successful models are now
documented, where businesses have proven their social commitment to their stakeholders
by allocating resources to charitable causes or initiating issue-specific programmes
(Carmichael & Drummond, 1989; Makower 1994; Scott & Rothman 1994; Reder 1995;
Korten, 1996; Bolier 1996; Daigneault, 1997; Wernhane & Freeman, eds. 1997; Zadek,
Pruzan & Evans 1997).
From the many available definitions and literature describing its desired qualities, the
attributes of a good corporate citizen (Mahoney, 1996; Warner, 1996; Werhane &
Freeman, 1997; Daigneault, 1997) can be narrowed down to:
1. Disclosure;
2. Respect for people;
3. Human Rights and Labour Rights;
4. Employee Rights;
5. Fair business practices;
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6. Environment;
7. Community involvement;
8. Political involvement.
These characteristics appear in a large number of company codes of conduct, social audit
tools and reports, and appraisal formats for various assessment programmes now in
vogue33
. They are important indicators for assessing an organisation’s understanding of
its own role and how it strives to deliver tangible programmes.
2.4 MEASURING ETHICS IN BUSINESS AND SOCIAL RESPONSIBILITY
Employing indicators to assess an organisation’s commitment to its social duties is
moving towards becoming a more exact science, following the demand (Zadek, 1997)
for assessing the phenomenon in more quantifiable terms. The most commonly used
term for it is “Social Auditing” (Blake, Fredrick & Myers, 1976). Theodore Kreps first
used the term in 1940, who referred to it in terms of an accountability tool for businesses.
Subsequently, in the early 1950’s Howard Bowen used the same term implying it as a
management tool.
With the passage of time “Social Auditing” has come to mean something that is the
barometer for assessing a business is in terms of its social responsibility. But there being
still no agreement on the meaning of the term so far (Zadek, 1998), its basic concepts
remain less tangibly articulated as opposed to the precision achieved by other
management processes in general. The maturation of the definition of Social Auditing
has also overlapped debate on which exactly the stakeholders are for a business. In the
1960’s George Goyder first added customers, suppliers and community into the general
description of the term (Zadek, Pruzan & Evans, 1997). Today the stakeholders’ concern
about corporate social responsibility is turning into a demand for monitoring companies’
performance (Blake, Fredrick & Myers, 1976). Zadek (1997) proposes the term “Social
and Environmental Auditing Accounting and Reporting (SEAAR). He defines it as “360
degree picture of how an organisation is doing in social and ethical terms in relation to
its own aims… Just like financial auditing looks at monetary transactions and
environmental auditing looks at site-specific operations”34
.
The most commonly referred to indicators for a measuring how a business fares in its
social responsibility fall broadly into those that have to do with people, and those that
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have to do with the environment. Seven conventions and recommendations of the
International Labour Office (ILO) form the basis of international labour standards35
.
Ratified by UN member states, these lay out guidelines for legislation and national
policy. ILO labour standards have traditionally provided labour unions, human rights
groups and NGOs with yardsticks to measure labour standards in industry. Among the
tools already developed to measure a company’s level of social responsibility, those from
the CEP36
, CERES, and ECCR/ICCR/TCCR – collaborating inter-faith agencies in
Britain, the USA and Canada37
– appear to have already gained some acceptance among
business. These tools are grounded in the international human rights convention and are
frequently echoed in company codes of conduct.
The nineties were the beginning of the trend towards codification of ethical business
conduct38
. Meanwhile, the number of companies embracing socially responsible visions
and values continue to register appreciable growth, and there are discernible links
between their social performance, their impact on stakeholders, and their financial
performance. Makower (1994) is convinced that as the example of these companies
becomes more firmly established, the overriding question will not be whether companies
should adopt these policies and practices, but rather when, and how quickly, they should
do so. Like cost accounting, marketing research, or any other tool of modern
management, ethical investigation is also becoming increasingly useful to further the
commercial aims of business (Kaler & Chryssides, 1996). The science is relatively new
and is still developing its language and practice, but still Social Auditing is becoming a
useful tool. Proactive companies like The Body Shop or Reebok have enhanced their
image, and their business, by presenting themselves for social audits. Other companies
are all but scrambling to follow suit. A measure of this is the increasing number of
companies who have adopted codes of conduct governing labour practices and
acceptable business standards relating to health, safety and the environment. Figures
from 1990 show 85 percent of major US firms have these codes of ethics (Berenbeim,
1987, 88, 91), followed by 51 percent companies in Germany, 41 percent in Britain, and
30 percent in France (Langlois & Schlegelmich, 1990 – in Kaufer and Robertson, 1990).
Yet, businesses attempting to implement ethical policies and then trying to measure their
impact face many challenges. More and more people agree on the terminology of social
auditing, but unsolved questions still remain. Even when quality standards are defined,
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who would lay them down best? Organisations like SGS and KPMG or those like Oxfam
and Amnesty International? From where would they derive their legitimacy? Would an
accountant do a better job than a social scientist? How much would a company pay for
an acceptable social audit? And would it at all be practical for an organisation in
business terms? (Zadek, 1997). It seems these and other similar questions face anyone
contemplating a social audit. However, the case of ISO quality certification has
promising parallels as far as documentation of standards is concerned. Numerous
examples are now being shared, and can help companies decide on an appropriate social
audit process and measuring instruments that will become more accepted over time.
2.5 SOCIAL AUDITING AND BRAND IMAGE
Some internationally known businesses have invested significant time and resources into
setting up social auditing and disclosure programmes. Among the most visible are The
Body Shop, Ben & Jerry’s Homemade Inc. and Traidcraft plc. The New Economics
Foundation has begun an "Ethical Trading Initiative" with government support, which
aims to improve work conditions for employees along supply chains. Asda, British
Telecom, B&Q, Littlewoods and Sainsbury’s have joined up. In the USA, Business for
Social Responsibility and the Social Venture Network have programmes to promote
civic values among companies. The Council of Economic Priorities is promoting its
SA8000 auditing system for businesses to adopt a standardised way of implementing and
documenting ethical practices, much like the ISO certification programmes. Avon
Cosmetics, Otto-Versand and Toys’R’Us have already signed up (Supply Mgt, 1998).
Why do businesses want badges of social responsibility? The immediate reason is
because consumers are more aware, have higher expectations from business, and have
access to more information they will buy from brands with a good image. In short, it
does their bottom-line good. Another reason is that some businesses have adopted social
responsibility as their special mark of identification and their business is tied to a “green”
or a “clean” image. A select few are businesses run by idealistic individuals who feel
running a socially responsible business is a better way of repaying society than private
philanthropy. And yet others see this as a marketing opportunity too good to miss, in
that they can identify with a current fad and benefit while it all lasts. And perhaps
finally, there are “free-rider” (Sethi, 1989) business that reap dividends others’
investment in socially responsible programmes.
20
Figure 2-b, below, (from Gray, Owens & Maunders, 1997) presents well the various
reasons why a business would want to present itself for a social audit.
Fig
Enhance thecorporateimage
Discharge
ofaccountability
CSR asextensionof financialreportingto investors
EnhanceCorporate Imageto Investors
Discharge ofAccountabilityto Investors
21
3.0 Research Methodology
3.1 RESEARCH QUESTIONS
Over 60 international brands source their hand-stitched balls in Sialkot, in addition to
numerous “non-brands” 39
. At least thirteen of the world’s most recognised brands –
soccer, handball, rugby, volleyball and beach-volleyball – have a significant part of their
manufacturing sources in and around the city. As the project zone for the Sialkot
Partnership’s International Child Labour Project, Sialkot is developing culture of
dialogue in which the Chamber of Commerce & Industry has established a role for itself.
Soccer balls are still handcrafted by artisans – “stitchers” – in small village workshops
managed by middlemen called “makers”. Hence, Sialkot is the appropriate place for
studying the brands at the remotest point of their supply chains.
This study aims to compare the prevailing situation with brand and manufacturer claims.
Six questions need answers for further analysis:
i. Do acknowledged sporting goods brands recognise acceptable labour practice
standards and do they have clearly articulated social responsibility policies?
ii. Does these policies conform to an accepted social responsibility standard, and are
they applied in a measurable way at specific points in a brand’s supply chain?
iii. Is the application of these policies and standards relatively uniform at specific
points along the supply chain?
iv. Are these policies transmitted to the end-user as a marketing strategy?
v. Are these policies transmitted to sub-contractors at the end of the supply chain?
vi. Is there a measurable difference between a brand’s claims and reality, and does
the perception of stakeholders conform to the declared application of these
standards by the brands?
3.2 APPROACH
The approach taken here:
A cohort of comparable retail brands from WFSGI member brands subscribing to the
WFSGI Code of Conduct, sourcing a significant portion of their hand-stitched
athletic balls from Sialkot, and members of the Sialkot Partnership, based on the
following criteria:
i. they enjoy widespread consumer recognition among a variety of markets;
22
ii. they represent the diversity of the global market in their origin and reach;
iii. they are often found on retail shelves at the same outlet;
iv. they lay a claim to ethical business practices in their public statements.
Choose a product for each identified brand that is similar in terms of characteristics,
price and quality.
Develop a framework for assessing ethical business practices applicable to the same
point in each product’s respective supply chain. Points in the supply chain:
i. retail outlet in a developed country;
ii. international brand’s management office in its home country;
iii. local sub-contractor’s office in developing country;
iv. artisan’s workplace or home-based workshop.
Create an appropriate yardstick using the SA8000, including key areas of interest to
the brands and their local sub-contractors, as reflected in their own respective policy
documents.
Use this yardstick to compare each chosen brand’s actual performance at each
identified point in the supply chain, against its official claims appearing in
advertising and policy documents, and grade performance using a weighted grading
system.
Apply a yardstick gleaned from the brands’ own policy documents, but based on a
recognised social auditing standard to control for biases that could arise out of using
a standard that the brands themselves may not use themselves.
Analyse findings in the context of the Sporting Goods Industry’s Code of Conduct
and the Sialkot Partnership, and consumer comment, and develop a realistic picture
of how the brands and their local counterparts stand up to their own standards, as
well as to their consumers’ expectations.
23
Finally, the research aims to quantify the difference, if any exists, between claims in the
brands’ public statements and present their score in such a way that it does not criticise,
or praise any brand or its sub-contractor. The purpose of a graded analysis is simply to
point out gaps that the brands themselves or their Sialkot counterparts may not be aware
of. This may help lay the basis for discussions along the supply chain and lead to an
improved overall performance on codes of conduct.
(Note: along the way, it was decided to include a fair-trade organisation to the cohort.
Comparing an organisation that is decidedly tilted towards “giving a good deal” to
disadvantaged producers to corporations whose declared mission is to make a profit for
their shareholders was considered a useful way to add depth to the analysis.)
3.3 THE INVESTIGATIVE PROCESS
Five internationally recognised brands who source their athletic balls in Pakistan were
selected for this study. One fair-trade organisation was added to the list to enrich the
analysis of value-driven business practice.
Next, by conducting a parallel set of interviews and questionnaires for each of the chosen
brands, six distinct portraits of social responsibility emerged from Sialkot. Since this is
where each of the chosen brands source their product, this method is useful to draw
conclusions regarding each brand’s ability to effectively transfer their respective
corporate philosophy to their local sub-contractor. Data collected from the questionnaires
and individual interviews was plotted under identified social responsibility indicators.
Although this particular study stops short of it, the six portraits of brand/sub-contractor
relationships in furthering claimed corporate responsibility ideals have the potential to be
developed into independent case studies.
Specific points along the supply chain of the chosen product – retailer, brand HQ,
manufacturer HQ, manufacturing unit, and artisan – were subjected to the measurement
tool. Supported by data from stakeholders, a graded score for each of the brands was
used to generate a “social responsibility profile” for each brand at each identified level of
its supply chain.
24
Comparing each profile to the brand’s own Code of Conduct and with any claims on
record, an assessment of performance was made. A cross-comparison between brands
and among their local counterparts is not the aim of this exercise, although it is possible
at this stage. Tables and charts highlight comparative variations, within each brand,
regarding adherence to their respective policy all through the supply chain. Statistical
calculations, where used, serve to establish relationships between the various factors and
variables.
3.4 DATA COLLECTION AND TABULATION
Field methods were best suited for this investigative approach. Collecting of background
information from available archival sources would support all fieldwork. Direct
observation of the processes involved at the manufacturing end, combined with
ascertaining the presence or absence of defined policies and awareness about them
among staff were undertaken. Individual interviews with representatives of the various
stakeholders, including factory workers, community representatives, stitching sub-
contractors, plant supervisors, and head office staff of the various brands and their local
manufacturers was the principal activity during the field work in Sialkot, Pakistan.
Retailer representatives were contacted in Cambridge. In addition, questionnaires were
sent to product managers and corporate responsibility personnel at the respective brand’s
head offices, in Britain, Germany, and the USA, followed by telephone discussions.
Prior to finalising the semi-structured interview instruments, a list of issues relevant to
the industry were pre-tested at the international sports fair, ISPO 1998, in Munich.
This methodology was chosen because, it balances field methods well with archival
study40
. Laboratory techniques and statistical manipulation seemed superfluous to the
outcome of the research. Being the first field data collected from Sialkot, it adds further
to original content among the existing data. Combined with the literature review and
reading policy documents and media materials, the remote interviews through telephone
and e-mail communication add a greater degree of control. An effort was made to bring
together the advantages of direct observation supported by secondary data so as to be
able to represent the real situation accurately.
In choosing the most appropriate data collection methods41
, it was felt that they help the
researcher in handling complexity, and be sufficiently flexible to secure a variety of
25
interpretations. For this purpose it was decided to employee a wide range of interview
tools, from structured and semi-structured to unstructured, in addition to the ongoing
content analysis. The need to standardise this set of interviews and uncontrolled
responses presented a challenge, countered to a large extent by keeping close to the
SA8000 format and frequently using it as the touchstone during the open-ended
interviews, organising interview notes and recording observations. Minimising bias
proved the most difficult area to handle42
despite the standardisation of the questionnaire
using the SA8000. This research, therefore, tries to present observations as objectively
as possible, and defines terms with reference to the task itself. Moreover, it is impossible
to eliminate bias in a situation where highly competitive brands are identified by name.
Their respective policies and marketing communications reflect built-in biases that arise
out of rationalisation and a “writing of history”.
Issues of anonymity and coverage were not relevant since the cohort was selected on the
basis of their brand identity, and involved only six companies located in about a 35-
kilometre radius so that it was possible to schedule visits and interviews in the available
time. In addition to its appropriateness to the approach adopted for this research, this
method was also the most convenient in terms of the time and resources available.
The decision to blend interview techniques also stemmed from the need to reflect the
situation as accurately as possible. While head office people at the brands got semi-
structured interview forms, the forms used in Sialkot with the local sub-contractors
served only to set the context of open-ended unstructured interviews that often lasted
through up to three sessions. Direct observation was made during several visits to
production facilities and village workplaces, sometimes escorted by a company
representative.
Another advantage of using the above methodology is the reliability that the chosen
standardised tool, interview methodology, and multiple levels of analysis impart to the
study. Perhaps a less tangible but strategic benefit of this study is that the use of this
methodology has helped sensitise the local industry stakeholders to future efforts of a
similar nature.
26
Based on a detailed assessment conducted, the following were chosen:
1. Adidas – Germany
2. Fair-Trade – Germany (NGO added for comparison)
3. Mitre – Britain
4. Nike – United States
5. Puma – Germany
6. Reebok – United States
3.5 OUTLINE OF RESEARCH
I. Representative stakeholders to be contacted:= 1. Consumer
2. Retailer
3. Brand’s Marketing Office
4. Manufacturer/Exporter
5. Stitcher/artisan
II. Points of comparison at specific points of the supply chain:
Corporate policy and implementation mechanisms
Specific stakeholders (as below)
Government policy and legislation
Competitors’ policy and brand image
Market share and brand image
Table 3-a
Representative
Stakeholders
Focus Information needed
CONSUMER
Brand image
Purchase decision
Consumer
interviews
Retailers feedback
RETAILER
shelf prices
advertising/
marketing
Physical
verification/ price
list
News paper/ media
coverage examples
BRAND
code of conduct
employee rights
integrity
market ethics
code of conduct
(written document)
annual reports
media responses
employee policy
implementation
plans
competitors views
27
Representative
Stakeholders
Focus Information needed
MANUFACTURER
manufacturer’s own
code of conduct
availability and
inclusion of brand
codes of conduct
acceptable
international
standards (SA8000)
SA8000-based tool
Records of
implementation of
code of conduct
STITCHER/ARTISAN
employee policy
human rights
community
development
initiatives
code of conduct
annual reports
reports of ethical
initiatives
media reports/
media coverage
reports or views
from ILO
monitoring units,
SCF, FIFA etc.
reports of education,
health, or other
philanthropic
initiatives
reports on child
labour, labour
rights, health and
safety
interviews with
supervisors
interviews with
artisans
28
4.0 Data Presentation
4.1 SOCIAL ACCOUNTABILITY STANDARDS
A composite variable list developed from the literature review forms the basis for the
data collection tools within the parameters of this study (Appendix-II). This list also
served as the benchmark for selecting the formal assessment tool.
The literature reveals a number of social accountability tools that various businesses
have either developed on their own. Others have evolved through the dialogue between
academia, non-governmental agencies and business. Examples of the former include
those used by Ben and Jerry’s Homemade Inc. in the USA, The Body Shop plc. In
Britain, and Sbn Bank in Denmark. The latter category includes the SA8000, and similar
instruments created, or being developed by the ECCR/ICCR/TCCR and the Institute of
Social and Ethical AccountAbility.
Copies of the assessment tools used by The Body Shop and the Institute of Social and
Ethical AccountAbility could not be made available. The CEP’s guidelines on SA8000
were readily acquired, as was the ECCR/ICCR/TCCR tool. Examples from tools used
by a number of companies other than those mentioned above were found in “Accounting
and Accountability” by Gray, Owen and Adams (1996). Going through examples and
case studies cited by Di Norcia (1998), Bolier (1997), Solomon (1997), Zadek, Pruzan &
Evans (1997), Korten (1995), Reder (1995), Scott & Rothman (1994), and Carmichael
and Drummond (1989) helped choose the best one for this study.
The SA8000 was finally selected as the standard around which to adapt the measuring
instrument for this research. The reason for this was its relevance to the environment of
the study, its reliance on the ILO’s internationally accepted labour practice standards, its
relative comprehensiveness, and the ready availability of its detailed guidelines. Some
elements from the ECCR benchmark were incorporated in the final version, along with
relevant points from available brand Codes of Conduct (Table5-b).
4.2 CODES OF CONDUCT AND ORGANISATIONAL POLICIES
A variety of printed materials on their labour practice policies were provided by the
brands themselves or their manufacturing partners in Sialkot. This included copies of the
29
Code of Conduct adopted by the World Federation of the Sporting Goods Industry
(WFSGI), and its yearly and quarterly publications.
The ILO provided a summary of the international labour conventions and a listing of
ratifying countries. Organisational Codes of Conduct were acquired from Nike, Reebok,
and Puma. Fair Trade, Mitre, Nike and Puma made available policy documents
describing their respective company labour practice standards, and their expectations
from the supply chain. There was considerable uniformity in the issues outlined in each
of the documents, and all conformed closely to the ILO standards (Table 5-a).
4.3 ADVERTISING AND CLAIMS
Each of the WFSGI publications available, contains advertisements from international
brands as well as local manufacturers. Among brand advertisements, Reebok’s is the
most specific in mentioning the company’s social responsibility activities. Adidas,
Mitre, Nike and Puma follow this marketing approach to a significantly lesser extent.
This is also borne out by Reebok’s labelling of every ball.
Copies of the December 1997 news bulletin from the U.S. Sporting Goods
Manufacturing Association (SGMA), and a flyer released on behalf of its member
brands, both declare a commitment to the efforts by the Sialkot manufacturers to work
with the ILO, UNICEF and Save the Children. Over 50 international brands have
participated in releasing this “pledge” that describes their commitment to source athletic
balls only from manufacturers participating in the Sialkot Partnership.
Advertisements by Sialkot manufacturers are loudest in their claims to eliminate child
labour. Most appear in the WFSGI’s special newsletter editions – one each in 1997 and
1998 – devoted to child labour and labour practice issues. Some placed signs outside
their stalls at the international sports exposition, ISPO, at Munich in August 1998. All
the Pakistani manufacturers included in this research advertised in WFSGI publications.
4.4 INTERVIEWS
Each of the local manufacturers in Sialkot co-operated to the fullest possible extent when
asked for interviews. Being open-ended and unstructured, the interviews demanded long
sessions. Chief Executives of every one of the seven manufacturing companies agreed to
30
be available. Four chief executives – from Capital, Leatherware, Moltex and Talon –
took time out for an average of two sittings each. Three being away from Sialkot
(AliTrading, Saga and Sublime) were represented by company directors. Each of these
gentlemen also instructed senior production and quality assurance staff to be available
for site visits and detailed discussions.
Each CEO interview took at least two sessions, the longest lasting three hours. Visits of
plants and village-based workshops took as much as half a day including travel time.
During the visits, there was no discernible attempt to “manage” events, and workers were
allowed unhindered access to the researcher.
Interviews were arranged through the Sialkot Chamber of Commerce. The ILO,
UNICEF and Save the Children, were included because of their membership of the Co-
ordinating Committee of the Sialkot Partnership, and their implementation role in the
“social protection” programme of the Sialkot Child Labour Project. Their views were
used to countercheck the claims of the various brands and manufacturers and ensure a
wider perspective.
The co-operation extended during the visit reflected the pride that the local
manufacturers have about what their industry is trying to achieve on a collective level.
Appendix-III gives the list of interviewees. Questionnaires used appear in Appendix-IV.
4.5 QUESTIONNAIRES & TELEPHONE DISCUSSIONS
Being dispersed all over Europe and the USA, it was not possible to individually
interview representatives of each brand. It was disclosed that, with the exception of Nike,
all brands would be present in Munich to attend ISPO 1998. While in Sialkot, preparing
for interviews with local manufacturers, it became apparent that many of them would be
there as well. With the help of a European contact, present in Munich at the time, it was
arranged to elicit responses from Adidas, Mitre, Puma and Reebok. This approach was
not successful, partially because ISPO being a trade event few brands had the appropriate
staff available, and partially because the absence of the researcher meant queries from
respondents could not be completely answered. Except for Adidas, no brand returned a
completed questionnaire at ISPO.
31
However, because names and contact addresses for the appropriate brand representatives
were obtained there, ISPO proved a useful opportunity for sensitising the respondents.
The persons identified are directly responsible for corporate responsibility issues in their
ball sourcing work. As a result, they provided reliable information and candidly shared
their views during telephone discussions and on e-mail. An added a dvantage to this
approach turned out to be that the structured questionnaire transformed itself into a semi-
structured interview during the telephone interviews, becoming less rigid and allowing
for a richer content.
4.6 FIELD OBSERVATION & PHYSICAL VERIFICATION
Field visits at the production end in Sialkot included factory sites and village workshops.
Pre-stitching and post-stitching phases of ball production were observed in the factories.
Here manufacturers produce the artificial leather laminate, cut it into panels, print
designs, and punch stitching holes into the panels. These panels are then delivered to
artisans who stitch the ball casings around a rubber bladder. The stitched balls are then
returned to the factory where they are checked against the brand’s quality standards,
cleaned, packaged and shipped out.
Each of these local companies participating in this research is a signatory to the Atlanta
Agreement and has opened its centres to ILO inspection. At the same time, each of the
participating brands has signed the SGMA pledge to restrict sourcing to ILO-monitored
manufacturers in Sialkot.
The village-based centres vary in their size, arrangements and management structure.
Except for Saga, which now employs artisans in fully owned and managed community-
based centres, all the others still work through the traditional sub-contracting system run
by entrepreneurial middlemen who act as negotiators and agents for groups of
independent artisans. The manufacturers arrive at an arrangement with the middlemen
(called “makers”) who guarantees a steady stream of finished products through a network
of village-based artisan “groups” in return for a negotiated piece-rate and a variable
amount of cash as working advance to the workers – called “peshgi”. With the recent
agreement with the ILO that demands the registering of verifiable workplaces for all
local manufacturers, and moving 100% production to ILO-monitored centres by March
1999, there has been a move to formalise the manufacturer-“maker”-artisan relationship
32
in terms of workplace standards acceptable to the ILO. While the financial arrangements
have remained more or less intact, the manufacturers have made arrangements with their
respective “makers” aimed at fulfilling the demands of the Atlanta Agreement.
Another aspect of the field observation included visiting a number of retail stores that
sell soccer equipment as part of their range, and eliciting responses to a brief open-ended
questionnaire from staff as well as consumers present there (Appendix-IV/4). This
exercise was undertaken to ascertain how much the retail end of the supply chain knows
about what the brands themselves proclaim about their sourcing practices, and how much
the customer is prepared to listen when making buying decisions. A total of 8 retail
outlets were visited, four of which opted to withhold their names. Places visited included
a Debenhams department store that stocked all chosen brands except Reebok and Fair-
Trade, Sports Soccer and JJB Sports, each part of a retail chain, and JSB Sports, a
privately owned sports shop in Cambridge. Each of these stocked all the chosen brands.
None stocked the Fair Trade ball, but it was possible to have a telephone interview with
Traidcraft plc, which sells Fair-Trade balls through their catalogue. A copy of the
catalogue advertising the ball was made available.
33
5.0 DATA ANALYSIS
This research treats each brand and its manufacturer as one entity because they form
different parts of the same supply chain. With the artisan at the end, they are inseparable
from the point of view of the consumer. The local industry, raw material importers and
suppliers, all identify the manufacturer with the brands it makes for.
5.1 THE SUPPLY CHAIN
Fig.5-a, below, shows the product supply chain for the athletic ball. The various
stakeholders appear in relation to each other. The consumer and the media are the
farthest removed from the artisan who actually stitches the ball, but have the greatest
impact on the brand’s business. Ambiguity or mis-perception surrounding sourcing
practices affecting the bottom line can be removed through better communication. There
is a greater possibility that the existing situation will be out of context if information
about the supply chain does not flow through its main stem. Alternate channels despite
appearing plausible may not be credible. For example, the competition may inject
Fig.5-a
Manufacturer
- price cut - Wages/compensation
- overhead - Worker/ welfare
- CR initiative cost - Community welfare
Brand- CR initiative cost
+ profit
+ brand image
+ competitive edge
+ big orders + competitive edge
+ reputation
CompetitionMonitoring agenciesILO, SCF etc.
Subcontractor
Artisan
No c
hild
labor
Regis
tere
d S
C
Wages/c
om
pensation/r
ights
Local C
omm
unity
Facilities/welfare
Governm
ent
Laws/re
gulatio
ns
Cle
an/q
ualit
y
pro
duct
Low
pri
ces
Price incre
ase
Media Consumer
CSRQuality/CSR
Market share/ Quality
Retailer
Quality/CSR
Quality/CSR
CSR Corporate Social Responsibility
SC Stitching Centres
Demand Directly
Pressurized /Influenced by
34
rumors, news of government awards or punitive action may bypass facts, citations for
violations noted by monitors might have been long corrected, and media snapshot stories
may ignore the big picture. A standardized Social Audit and disclosure is an appropriate
tool for making verifiable information available within its correct context, and relevant to
issues close to the various stakeholders.
5.2 THE STAKEHOLDERS
Fig.5-b, below, shows how major stakeholders influence a business in its social role.
The arrows show the direction of influence and identify the stakeholder affected directly.
The manufacturer’s position in the supply chain makes it highly vulnerable. On the one
hand is pressure to keep prices low for the brand and on the other, to maintain an
acceptable relationship with its workers and the community.
This study focuses on the manufacturers from two distinct but entwined perspectives.
One sees the manufacturer as a representative of the brand’s professed ethical practices,
and therefore an extension of the brand’s image. The other sees the manufacturer as an
independent corporate player with responsibilities to its own community, as well as
obligations as a trading partner with access to global markets.
Fig. 5-b presents how a Social Audit process and the resulting information flows can
balance pressures among the various stakeholders and create a fairer environment for
business transactions and community decisions.
Consumer
Brand Manufacturer
Worker/community
CompetitionMarket
Media Human rights organizations
cle
an p
rodu
ct
Rig
hts
and
wag
es
Influenced by
Pressure from
Consumer satisfactionBrand image
Financial profit
Customer satisfaction
QualityClean product
Quality
35
5.3 REPRESENTATION & DISCUSSION OF FINDINGS
Elements from the SA8000, the ECCR Benchmark, and brand codes of conduct yielded a
list of variables appropriate to the research (Appendix-II). These form the core of this
investigation, being used to develop questionnaires and interview outlines, organise data,
run comparisons and present findings.
Tables 5-a and 5-b present how qualitative data have been weighted and quantified.
Table 5-c presents aggregate numerical scores for the variables. The tables are followed
by a descriptive analysis of each variable. Table 5-d ranks respondents by placing
aggregate scores in value categories.
Measurement Tools and Data Interpretation
COMPARISON OF SOCIAL RESPONSIBILITY VALUES
Table 5-a compares the social responsibility values found in the two Social Audit (SA)
tools and the Social Responsibility (SR) policy documents of five athletic ball marketing
brands. SR variables are listed down the left column with the brand codes and SA tools
across the top. All variables that are mentioned in a brand policy document is marked
with a “” in the corresponding box. By revealing the range of SR activity a brand is
prepared to undertake, this shows how proactive a company is towards SR issues. This
comparison also presents the ability of a measuring tool to assess the activities of
business.
COMPARISON OF SOCIALLY RESPONSIBLE ACTION
Table 5-b weights the SR variables according to the extent they are implemented by the
brands and their manufacturing partners. The variables appear in the left column with
the businesses across the top. Each variable is weighted according to the level of its
implementation by a business. The scale measures increasing levels of practical
implementation. Categories exists for those respondents who are opposed to
implementing policy on a particular variable, those who are unaware or do not want to
implement, and where there is insufficient information to determine a score. By showing
how far ahead a company is on implementing activities on a particular variable, it is
possible to ascertain its commitment to invest in practical SR initiatives.
36
SOCIAL RESPONSIBILITY SCORE CALCULATION
Table 5-c presents an aggregate score calculated from the above findings. To minimise
bias, all data have been triangulated from a variety of sources, including available
documents, stakeholder feedback and personal observation (Appendix-IV). The score
reflects a business’s proactive stance, and its level of commitment to specific SR actions.
This way it is possible to assess the breadth and depth of socially responsible behaviour
in terms of both policy and action. The aggregate score is calculated by combining the
score for each variable from all sources. The numerical values are calculated by giving
each positive finding a value of “+1”. No data is represented by a zero, and opposition to
a value is expressed as “–1”. Where there are sub-variables, their mean represents the
score for the particular variable, to the maximum value of “+3”.
SCORE INTERPRETATION AND RANKING
Table 5-d places a business in Di Norcia’s grid, according to its attained aggregate score.
A business’s score reflects its attitude and practical initiatives towards socially
responsible behaviour. This is evident from how proactive it is in choosing its sphere of
SR activity, and how far ahead it is in practically implementing actions. Two
characteristics determine where a business fits into the grid; voluntary participation and
proactive attitude. Companies who are resistant to SR ideas fall in category I.
Companies scoring higher on action fall in category II. Those with a higher score on the
proactive attitude, fall in category III. Those scoring high on both fall in category IV.
IMPORTANT NOTE:
The scores or ratings are not intended to compare the various companies or pass judgement. The scores
simply reflect a quantification of the numerous observations recorded from a wide variety of stakeholders,
and despite efforts to limit bias, cannot control for individual interpretation of open-ended questions. The
following statement is included at the request of a respondent company:
“The participating companies have trusted the researcher with information not normally available
beyond corporate boundaries. They retain their rights to their own corporate information and may
consider it a breach of confidentiality if data or ratings from this research are quoted without the
owner’s express consent.”
37
Table-5-a Social Responsibility Measurement Variables
Found in Standard Assessment tools and
Brand codes of Conduct
Ad
idas
ES
SR
/ T
CC
R
Fai
r T
rad
e
Mit
re
Nik
e
Pu
ma
Ree
bo
k
SA
8000
Child labor
Do not employ children
Do not engage in or support child labour
Redemption of child labor
Promotion of child education
Exposure to hazard, unsafe or unhealthy situations
Forced labor
Prison labor
Bonded labor
Human Rights
Discrimination
Discrimination against Cast, race, origin, gender, etc.
Harassment and threats
Employee Rights
Compensation
Wages meet legal or industry minimum
Sustainable community wages to meet basic needs
Equal pay for work of equal value
Working conditions
Child care, elder care and community service
Benefits and insurance
Working hours
Overtime according to law
Maximum 60 hours per week
Freedom of association
Labor force representative of community where located
Unions and right of collective bargaining
Disciplinary practices
Physical, sexual, psychological or verbal harassment/abuse Health and Safety
Safe and healthy work environment
Preventive measures
First aid supplies
Management systems
Review adequacy, suitability, and continuing effectiveness
of company's policy
SA policy
Social accountability policy documented and publicly available
Internal compliance process of training onsite inspections
and audits of suppliers
Violations are effectively addressed
SA preparation and conduction
Accepts independent monitoring from NGOs, local
communities, religious and HR, CR and labor groups.
Disclosure
Transparent. Result of internal and external monitoring available to public
Ecosystem
Company action do not damage global environment
Physical infrastructure impact
Social infrastructure impact
Community involvement
Contribute to improve community conditions
Customers and consumers rights
International standards for products and services
Products meet customer requirement
Ethical Marketing practices
Fair trading practices
Fair advertisement and labelling.
Products with clear , specific warnings
38
Table 5-b + Aware of/ agree to Social Responsibility variable ++ Planning to implement Social Responsibility variable +++ Already implemented/ actively support or participate x Unaware of or don't approve of SR variable - Initiative has a negative effect on the SR variable NI Insufficient information to judge NA Not applicable Scoring system adapted from the tool developed by Levi Strauss & Company (Makower,1994)
Level of Action/Practical Implementation on
Selected Social Responsibility Variables
Ad
ida
s
Cap
ital
Su
blim
e
Fa
ir T
Ta
lon
Mit
re
LW
Nik
e
Sag
a
Pu
ma
Ali
tra
d
Reeb
ok
Mo
ltex
Vision mission Statement + X x x + ++ x +++ ++ + ++ ++ x
Code of conduct ++ + + +++ ++ + + +++ +++ ++ ++ +++ +
Variable SA 8000
Child Labour
Involve in elimination of child labor + +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++
Engage in or support child education + ++ +++ x ++ x + +++ ++ ++ + ++ ++
Remediation/rehabilitation of child labor x X ++ ++ x + x x ++ + x ++ x
Promotion of child education x X ++ + ++ x x ++ ++ + ++ ++ +
Exposure to hazardous and unhealthy situations
+ + + ++ + + x + ++ ++ ++ ++ ++
Forced labor
Prison labor +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++
Bonded labor +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++
Health and Safety
Safe and healthy work environment + ++ ++ ++ ++ ++ ++ +++ +++ +++ ++ ++ ++
Health and safety manager x X x x x x x +++ x +++ x + x
Clean Air, water, ++ ++ ++ ++ + ++ ++ +++ +++ +++ ++ +++ ++
No exposure to hazardous, unsafe or unhealthy situations in or outside workplace
+++ ++ ++ ++ ++ +++ x +++ ++ +++ ++ +++ ++
Health and safety laws and systems to detect and respond to potential threats
NI X x + + ++ x +++ ++ +++ x +++ ++
Freedom of association
Labor force representative of communities in which operation is located
x + x x + ++ + ++ + + + x ++
Discrimination/ Human Rights
Discrimination against Cast, race, national origin, gender, disability, political affiliation, union membership
++ ++ ++ ++ ++ ++ ++ ++ ++ ++ ++ ++ ++
Disciplinary practices
Declared position on equal opportunity x + + + + x + +++ + ++ x ++ +
No employee subject to physical, sexual, psychological or verbal harassment or
x +++ ++ ++ ++ x ++ ++ ++ ++ x ++ ++
Working hours
Overtime according to law +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++
Maximum 60 hours per week +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++
Compensation
Wages meet legal or industry minimum +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++
Pays sustainable community wages to meet basic needs
++ ++ ++ +++ ++ ++ ++ +++ ++ +++ ++ ++ +
Equal pay for work of equal value NI NI NI NI NI NI NI NI NI NI NI NI
Benefits and insurance + + x + ++ + + +++ +++ ++ x ++ ++
Working conditions + + ++ ++ ++ + ++ +++ +++ +++ +++ ++ ++
Child, elder care and community service + x x x + x x +++ +++ x X + x
39
Table 5-b continued
Ad
ida
s
Cap
ital
Su
blim
e
Fa
ir T
Ta
lon
Mit
re
Le
ath
erw
are
Nik
e
Sag
a
Pu
ma
Ali
tra
d
Reeb
ok
Mo
ltex
Management systems
Regular meetings x + + + ++ +++ + +++ ++ NI + +++ ++
Review
Sources of information feedback mechanism ++ x x ++ x ++ + ++ x NI ++ +++ x
Computerized Information system x x x x + ++ x +++ +++ x ++ +++ x
Social Auditing
Own Social Auditing policy ++ x x ++ x ++ x +++ +++ ++ x +++ x
Onsite inspections internal ++ ++ ++ + ++ x ++ +++ ++ ++ ++ ++ +++
Onsite inspections external x +++ +++ x +++ x +++ +++ +++ ++ +++ x +++
Internal compliance NI x + NA + NI + ++ + NI + ++ +
Process of training and audits of suppliers + ++ + + ++ ++ + +++ ++ x x +++ ++
Violations are effectively addressed x + NI ++ NI x NI NI NI x x ++ ++ Accepts independent monitoring from NGOs, local communities, religious and HR, CR and labor groups.
x NI NI + + x + ++ ++ ++ + x +
Accepts independent monitoring from international agencies
+ ++ ++ + ++ x ++ ++ ++ ++ ++ x ++
Familiarity with/implementation of social Auditing Standards
x x x ++ x + x ++ +++ x x +++ x
Disclosure Transparent. Result of internal and external monitoring available to public
x x x ++ + x + ++ + + + ++ +
Independent Company SA variables Leader ethical attitude Action for unethical behavior x ++ + ++ x x x x NI x x - Feel obligation for workers + + + +++ ++ x + ++ +++ + + ++ ++ Feel obligation for community x x ++ ++ ++ x x +++ ++ x + +++ x
Ecosystem Company action do not damage global environment
++ ++ +++ ++ ++ ++ ++ ++ +++ +++ ++ +++ +++
Physical infrastructure impact x ++ ++ ++ + + + +++ +++ ++ + ++ + Social infrastructure impact - -x -+ -++ -+ -+ --++ --++ -+ -x -+ -++ -+ Community involvement ++ x + + ++ x x + + x + ++ + Contribute to improve community Conditions
++ X + + ++ x x + + x + ++ +
Employer/worker support programs Free meals, child care centres, sports + x x x x x x +++ +++ x x x +
Safety procedures x x x + ++ x ++ ++ ++ x ++ ++
Credits, Insurance + + x ++ x x x ++ +++ x x + +
Education , sports, + ++ x x x x x +++ +++ + x ++ ++
Customers and consumers
International standards for products and services
+++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++ +++
Products meet customer requirement +++ +++ +++ + +++ +++ +++ +++ +++ +++ x +++ +++
Ethical Marketing practices NI ++ ++ +++ ++ + + ++ +++ ++ x ++ ++
fair trading practices NI ++ ++ +++ ++ + + ++ ++ ++ x ++ ++
Fair advertisement and labeling. NI ++ ++ +++ ++ + NI ++ ++ ++ x ++ ++
Products with clear , specific warnings ++ NI NI NI NI ++ + +++ +++ +++ x ++ NI
40
Table 5-c
Aggregate Score on Cumulative
Performance* on SA Variables
Adid
as
Capita
l
Sub
lime
Fair tra
de
Talo
n
Mitre
Leath
er
Ware
Nik
e
Sag
a
Pum
a
Ali T
rad
Reeb
ok
Molte
x
Code of conduct 2 2.0 1 1.0 1 1.0 3 3.0 2 2.0 1 1.0 1 1.0 3 3.0 3 3.0 3 3.0 2 2.0 3 3.0 1 1.0
Child Labour 3 0.6 6 1.0 11 2.2 8 1.6 8 1.6 5 1.0 5 1.0 8 1.8 11 2.2 9 1.8 8 1.6 11 2.2 8 1.6
Forced labor 6 3.0 6 3.0 6 3.0 6 3.0 6 3.0 6 3.0 6 3.0 6 3.0 6 3.0 6 3.0 6 3.0 6 3.0 6 3.0
Health and Safety 7 1.4 6 1.2 5 1.0 7 1.4 6 1.2 9 1.8 4 0.8 15 3.0 10 2.0 15 3.0 6 1.2 12 2.4 8 1.6
Freedom of association
0 0.0 1 1.0 0 0.0 0 0.0 1 1.0 2 2.0 1 1.0 2 2.0 1 1.0 1 1.0 1 1.0 0 0.0 2 2.0
Discrimination/ Human Rights
2 2.0 2 2.0 2 2.0 2 2.0 2 2.0 2 2.0 2 2.0 2 2.0 2 2.0 2 2.0 2 2.0 2 2.0 2 2.0
Disciplinary practices
0 0.0 4 2.0 3 1.5 3 1.5 3 1.5 0 0.0 3 1.5 5 2.5 3 1.5 4 2.0 0 0.0 4 2.0 3 1.5
Working hours 3 3.0 3 3.0 3 3.0 3 3.0 3 3.0 3 3.0 3 3.0 3 3.0 3 3.0 3 3.0 3 3.0 3 3.0 3 3.0
Compensation 7 1.2 7 1.2 7 1.2 10 1.7 10 1.7 7 1.3 8 1.3 15 2.5 14 2.3 11 1.8 8 1.3 10 1.7 8 1.2
Management systems
2 0.5 1 0.3 1 0.3 3 0.8 1 0.8 7 1.8 2 0.5 8 2.0 5 1.3 0 0.0 5 1.3 9 2.3 2 0.5
Social Auditing 6 0.8 10 1.3 9 1.0 11 1.3 11 1.3 5 0.6 10 1.1 20 2.5 18 2.3 10 1.3 9 1.1 15 1.9 14 1.8
Disclosure 0 0.0 0 0.0 0 0.0 2 2.0 1 1.0 0 0.0 1 1.0 2 2.0 1 1.0 1 1.0 1 1.0 2 2.0 1 1.0
Leader ethical attitude
1 0.3 3 1.0 4 1.3 7 2.3 4 1.3 0 0.0 1 0.3 5 1.7 5 1.7 1 0.3 2 0.7 5 1.7 2 0.7
Ecosystem 1 0.3 4 1.3 5 1.7 3 1.0 3 1 3 1.0 3 1.0 5 1.7 6 2.0 4 1.3 3 1.0 6 2.0 4 1.3
Community Involvement
2 2.0 0 0.0 1 1.0 1 1.0 2 2.0 0 0.0 0 0.0 1 1.0 1 1.0 0 0.0 1 1.0 2 2.0 1 1.0
Employer/Worker Support program
3 0.8 3 0.8 0 0.0 3 0.8 0 0.0 2 0.5 0 0.0 10 2.5 11 2.8 3 0.8 0 0.0 5 1.3 6 1.5
Customer and Consumer
8 1.3 12 2.0 12 2.0 15 2.5 12 2.0 11 1.8 9 1.5 15 2.5 16 2.7 15 2.5 6 1.0 14 2.3 12 2.0
NOTE: The first column under each company name represents the raw score on a particular variable. The second column gives the
score which is the average of sub-variable scores.
Discussion of Performance Variables
CODE OF CONDUCT
Nike and Puma were the brands whose local counterparts were aware of their vision of
trust and quality respectively. Among local manufacturers Saga promoted its vision of
"share, care, dare", and Talon and Ali Trading emphasised their unwritten vision of
quality.
41
None of the manufacturers has its own code of conduct, except Saga that claims to be
working on one through an ongoing participatory process. Each manufacturer, however,
is required to follow a code of conduct handed down by their contracting brand. This
varies from bullet point, one-page versions as in the case of Nike and Puma, to more
detailed policy statements for Adidas, Mitre, and Reebok. Fair-Trade have a detailed set
of operational criteria that, according to them, form the code of conduct.
Each of the codes of conduct, and the Fair-Trade criteria, emphasises nearly the same set
of labour practice principles as found under the various ILO conventions. These areas
include elimination of child- or forced labour, labour and employee rights, and
responsibilities to the environment and the community. All brands have communicated
their formal codes of conduct to their manufacturer in writing. Leatherware disclosed
that although Mitre has not provided any written code of conduct, it has been conveyed
verbally and through various business documents. In the case of Nike and Reebok, the
codes are translated into Urdu and are accessible to literate workers. (Table 5-b)
Regarding the implementation of the codes of conduct in a way that is visible, the results
are highly variable. Saga/Nike appear farther ahead in establishing demonstrable
systems that show that the code of conduct is being implemented. This may be so
because they are relatively more willing to open up their modern plant and monitoring
programme to outside scrutiny. There is a separate department to run a programme
called SHAPE43
that is open to third party monitoring by a chartered accounting firm in
addition to the ILO. This programme is implemented through groups of elected
employees who document the quality of benefits and ensure a working environment
standards. The two companies have health and education community projects with equal
resource contributions. There is evidence of physical infrastructure and a management
information system being created to match a set of written objectives. The Saga/Nike
relationship may be taken as an example of how two companies of disparate size and
focus can come together because of a shared view of business practice. Saga applies
uniform standards to all client brands.
Reebok has created significant physical infrastructure, backed by independent
monitoring mechanisms to ensure that its code of conduct is followed to a verifiable
level. As Moltex manufactures for a number of brands, its sets of arrangements for
42
Reebok are different for those that it has for other brands and make a useful comparison.
Reebok balls are produced in an exclusive plant adjacent to the main factory that
employs superior labour standards. Monitors hired by Reebok operate independently of
Moltex management and ensure that the required standards are maintained. For the other
brands Moltex relies on the traditional "maker" network and sources from village
workshops registered with the ILO. While both arrangements are "clean" according to
the evidence available, the difference may be illustrative of how a manufacturer will
change its practices for a client brand keen to invest in promoting its labour practice
standard, but retain existing practices where there is no pressure to change them.
Of the contractors for Adidas, Mitre and Puma, none has advanced to the level of the two
mentioned above. Each plan to gradually build up systems and invest in infrastructure
better capable of fulfilling the claims made by their respective brand, but seem content
with being members of the Sialkot Partnership. Adidas and Puma both have locally
based quality inspectors, who are required to monitor labour practices by their respective
sub-contractors also. Adidas is also establishing a permanent office in Sialkot. Sublime
plans to construct purpose-built centres for ball production, offering better employee
benefits. Others are opting for less expensive infrastructure. Capital provides resources
to sub-contractors for upgrading existing production facilities. Leatherware has a phased
programme under Mitre's ongoing supervision to bring production in line with
guidelines. Ali Trading shows interest but cited resource constraints for not moving as
rapidly as the other manufactures who have a larger turnover. Talon is working with
Fair-Trade to standardise its labour practice mechanisms to the minimal requirements.
This is perhaps the only case in Sialkot where the client pays a direct financial subsidy to
the manufacturer over in addition to prevailing market prices. Fair-Trade has contracted
a local NGO to support community credit and education initiatives, with the Pakistan
office of Rugmark providing technical guidance.
All local manufacturers are overwhelmingly preoccupied with child labour, as opposed
to broader labour practice and ethical business standards. Apparently because of the
controversy stirred by the "Foul Ball Campaign" in the USA and television coverage
portraying the Pakistani industry as the villain. Manufacturers’ responses to questions
about labour standards and business ethics show that these concepts are equated with
child labour. The codes of conduct, on the other hand, focus on general principles that
43
included child labour as one among them. Moreover, except for Mitre who were accused
of exploiting child workers in India, the others brands have faced criticism on labour
issues others than child labour. Adidas is in litigation for exploiting prison labour in
China, while Nike has faced strong criticism for poor labour conditions in it's Vietnam
manufacturing arrangements. Except for Nike and Reebok, no brand has made any
direct or indirect investments into mechanisms or infrastructure for “cleaner” sourcing.
None of the brands or Fair-Trade have communicated their respective codes of conduct
to the retailers asked. Store managers interviewed said they knew of the media's
criticism of the brands' sourcing. However, the brands themselves had made no effort to
reach the retailers or provide any information to help them with customer queries. The
only exception was Nike who provided written materials on the company's labour
practices in developing countries, possibly in anticipation of consumer concern.
The consumers interviewed were also unaware of any labour practice or ethical business
document made public by the brands. None had heard of any of the Pakistani
manufacturers – or Sialkot. Only one was aware of Pakistan as a source of balls,
recalling a BBC television story around the World Cup.
CHILD LABOUR
All brands and their contracting manufacturers claim not to employ or engage child
labour in their manufacturing units. The Sialkot Partnership is presented as evidence of
this commitment. Puma and Reebok claim special care and assistance to children. None
of the codes of conduct specifically focus on the rehabilitation of child workers who face
loss of livelihoods as a consequence of the Sialkot project. Mitre claims credit for
providing the impetus for work leading to the Atlanta Agreement, but is of the view that
the rehabilitation and social aspects of child labour elimination should be dealt by
welfare agencies. Reebok claims giving importance to children's education and
rehabilitation, presenting its NGO-run school as proof. Local opinion leaders dispute
this claim, saying the one school that does exist is far away from areas where children
are likely to be exploited. It has no specific activity that can plausibly serve a
rehabilitative function.
44
Capital and Sublime both claim that although there is no pressure from Adidas regarding
education or any community focused programme, they are engaged in supporting basic
education on their own because they feel it is their civic duty. Their education work does
not target working children specifically. Sublime is directly involved in managing 21
primary schools and one girls’ high school under a family trust. Each of the local
manufacturers claims to promote education by funding deserving students for college
and university. Capital, Saga and Sublime have joined a number of other businesses in
resourcing Sialkot's first "public school". Except for Nike and Reebok, no brand has
expressed interest in local education projects. Saga and Nike claim to be finalising a
community services programme to be run by an NGO. At present, however, this is
limited to weekly mobile health clinics for women and children. Child care centres in
each of the Saga facilities provide pre-school care and basic literacy to children of
workers making Puma and Nike balls. Puma and Leatherware are interested to help local
schools in future in a "fitting way".
On the whole, the brands and their local partners appear serious about removing child
labour from their production processes. The manufacturers have pooled about
US$300,000 to pay ILO for managing an independent monitoring programme.
FORCED LABOUR
The available evidence excludes forced labour from Sialkot's ball industry. This may be
why Adidas is said to be relocating significant business from China after facing criticism
for using prison labour. Except for Mitre, the other brands source only in Pakistan.
Field research over the past two years by Save the Children, ILO, the Human Rights
Commission of Pakistan, and others has not substantiated use of working advances to
force artisans to work for manufacturers. A 1997 Save the Children report suggests that
the working advance, "peshgi", serves to strengthen the local cash economy, providing
poor people who cannot put up collateral, access to capital. Regulated and made
equitable this system could contribute to a sustainable local economic solution.
HEALTH AND SAFETY
Adidas, Fair-Trade, Nike, Mitre, Puma and Reebok each has written policies on health
and safety in the work environment that complement Pakistan’s workplace laws, except
45
legal employment age. Despite the law allowing employment to 14 year-olds, the brands
have set their own limit at 16 years. The most visible health and safety issues are:
1. Fire protection. All factory sites visited have fire extinguishers as required by
law, but there is a marked variation in the level of awareness and preparedness
for an emergency. Only the new purpose-built plants have adequate fire exits.
Among the stitching centres, only Saga and Moltex have fire equipment. All the
others have neither equipment nor an adequate number of labelled exit routes.
Saga has an in-house fire-fighting unit with a fire-truck and trained crew, who are
said to conduct periodic fire drills under their SHAPE programme. No one else
has designated fire wardens or awareness programmes or drills.
2. Exposure to fumes and toxic chemicals. Of the processes involved, only two
bring workers in contact with potentially hazardous chemicals or fumes. One is
during lamination where artificial leather is bonded with fabric using natural
latex. The high ammonia content of the solvent exposes workers to fumes over
the entire shift. The other is during printing where ball panels are individually
hand-screened, exposing the skin to carcinogenic dyes and inks, especially when
being mixed without protective equipment. None of the factories visited has
verifiable checks on safe handling of toxic chemicals. Safety instructions are
limited to sporadic labelling, often in English, which is unintelligible to the
workers. Mitre claims it has begun a phased process of upgrading health and
safety conditions of it manufacturing partners. The manual on chemical handling
it has provided to Leatherware and Saga, in addition to other workplace
guidelines, has remained with managers so far. Saga displayed an Urdu
translation that it plans to distribute among workers and supervisors. Though
every manufacturer expressed frustration with efforts to motivate workers to use
masks and gloves, supposedly due the hot climate, there is no evidence of
effective awareness building among the manufacturers. The brand guidelines are
either non-specific or not followed up consistently.
3. Ergonomics and Posture during work: Each of the factories visited has
workstations at waist height. Routine work neither involves lifting heavy weights
nor prolonged exposure to noise, particles or glare. In the stitching centres,
however, artisans still sit on the floor or low stools, holding ball panels in
46
wooden vices held between their knees. Complaints of back pain and strain on
neck muscles are common due to the crouched position artisans retain for up to
an hour at a time. Managers claim that the artisans are resistant to changing the
workstation design, and did not accept benches in exchange for floor mats. This
is understandable considering the "floor" culture of rural Pakistan. The
ventilation and lighting is adequate, possibly because the centres shown were the
best the manufacturers have. Again, there are stark differences among the
conditions present in the various centres. Saga’s nine purpose-built “community
centres” and Sublime’s “soccer village” facility are expansive in scale and their
design has taken in account the requirements of the work. Reebok's monitors
have had Moltex carry out structural changes to its new facility in response to
workers complaints about inadequate light and ventilation. The other village-
based centres are either existing buildings or built in the local scale and tradition,
although they do aim to fulfil the ILO's requirements and the brands'
expectations.
4. Use of safety equipment: in addition to handling chemicals and working with
ammonia fumes, workers in the factories face another hazard that requires
preventive measures. Ball panels are cut using hand-operated cutting presses
without adequate safety features. Workers have been known to lose fingers while
operating these presses, although it was not possible to meet anyone who had
suffered as a result of working on these machines. Management representatives
agreed that the threat is real, and there is an industry-wide move towards
automated cutting presses that have safety features build in. Saga claims to have
phased out all except a few of its hand-operated cutting presses. Even apart from
the cutting presses, attention to safety equipment is not clearly visible.
Management tend to blame workers for resisting attempts to introduce use of
safety equipment, but it appears to be a low priority for them.
5. Air-quality and ventilation: The manufacturers claim to have made considerable
improvements in the air quality of their lamination and printing areas as a result
of brand intervention. Every one of the factories visited has installed mechanical
ventilation systems. Supervisors and managers all agree on the importance of air
47
quality. However, none of them are familiar with any air quality standard or
possess any instruments to measure air quality in their facilities.
6. Emergency medical care: Ball production processes can be divided into three;
panel production, stitching and finishing. Medical emergencies that can
potentially arise in the first include chemical ingestion or injurious contact with
the skin or eyes, hand injury from cutting presses, or accidents involving
electrical or moving machinery. In the second category, the most common are
needle-pricks to fingers, or rarely, to the eye. The third category may present
machine operation-related injuries while lifting or moving loads. In addition,
accidents from slippery floors, falls from stairs or trauma resulting from
transport-related injuries or fire hazards can potentially cause medical
emergencies. Reportedly, the incidence of any of these is significantly low.
However, each of the factories claim that workers have access to emergency
medical care when needed. The artisans have no such arrangements, except at
the Saga centres, which have full-time doctors and paramedics, Sublime, which
has a mobile doctor service for workers, and Reebok, which provides workers
medical cover through the government's Social Security department. Like other
areas, the health and safety measures also vary significantly. Factories are better
equipped than are village-based centres. The workplaces are generally clean but
air quality is a significant issue. To a lesser degree are natural ventilation,
sanitary toilets. None of the manufacturers has a designated health and safety
manager. There is a need to bring village stitching centres up to acceptable
standards, and the ILO’s proposal to include health, safety and working
environment conditions in their monitoring guidelines may be beneficial.
FREEDOM OF ASSOCIATION
All brands recognise the right for workers to form unions, and to collective bargaining.
They accept the idea of involving labour force representatives into decision-making.
Puma chose not to respond. There are no organised labour unions in any of the
manufacturer's factories. With regard to the stitching centres, managers claim that since
artisans are piece-rate sub-contractors they don not qualify as "employees" and hence do
not fall under the freedom of association clause in Pakistani law. Reebok believes their
group managers work as representatives, Adidas refers to the independent "maker" as a
48
representative of the artisans, while Nike/Saga claims that its elected SHAPE
representatives fall within the definition of labour force representatives. The Puma
representative spends one hour every month meeting with artisans and workers to handle
complaints through an established mechanism.
Pakistani labour law empowers the artisans to organise and bargain collectively even
when they are piece-rate sub-contractors. The "makers" who negotiate piece rates based
on the seasonal market may well be playing this role. Though not a result of collective
bargaining, the "makers" have been able to exploit the heightened sensitivity of the
brands towards "clean" sourcing. The piece-rate has doubled over the past 18 months as
a direct consequence of the attention that the industry has received from outside
agencies. In addition, non-salary benefits such as free meals, transport and medical
services have also increased appreciably during this time.
DISCRIMINATION
The brands all proclaim non-discriminatory policies. Nike, Puma and Reebok have a
written stance on threats and harassment. There is no evidence of the manufacturers
disregarding this policy. However, from the data available it is impossible to either
dismiss or accept this claim.
COMPENSATION
The Pakistan government periodically fixes minimum wage levels44
. Every brand and
their manufacturer claim to pay accordingly, and workers agree. Fair-Trade, Nike, and
Reebok expect their contractors to pay sustainable or “living”. It is important to note
that a majority of the artisans are on contract, don’t work for a continuous period of time,
and may have other sources of income. Hence, it is not easy to determine whether wages
declared are "living" wages. Ali Trading, Capital, Leatherware, and Sublime pay a cash
piece rate to their artisans and claim that it is sufficiently high to cover costs of any
benefits. Moltex and Talon pay a cash piece-rate and add some benefits such as social
security contributions and free or subsidised meals. Saga pays a monthly salary, bonuses
and performance pay along with benefits that are the same for full-time and part-time
employees, including child-care, healthcare, leisure facilities, commodity credit and
community outreach services. Fair-Trade and Saga provide insurance and credit. Fair-
trade has established a Trust managed by Talon into which a fixed amount per ball is
49
deposited for community welfare. No other brand gets directly involved or expects their
source to provide benefits beyond a fair piece-rate. Every manufacturer expresses an
obligation towards their workers, but only Talon and Saga have social benefits in
addition to salary. Moltex makes its “makers” pay the mandatory subscription to the
government pension and social security fund, otherwise paid by the manufacturers
themselves.
WORKING HOURS
In keeping with the demands of a seasonal trade populated by independent piece-rate
contractors, working hours are flexible all over the industry, except where the artisans
are employed. The factories observe a more fixed timetable, while the village stitching
centres normally open between 6 AM to 5 PM. Artisans attend according to their
convenience. Most leave on completing 3 or 4 balls, except when seasonal demand is
high. The "maker" normally manages individual workload and negotiates compensation
with the artisans. Legally mandated overtime is the norm for factory employees. There is
no overtime for piece-rate artisans, but the industry-wide rates tend to increase during
high season
MANAGEMENT SYSTEMS
While this SA8000 variable is not included in any of the brand codes of conduct, it
determines whether a brand will choose to work with a local manufacturer. Although
technically independent of them, the manufacturers accept technical or management
advice from the brands. Adidas and Puma both have technical representatives based in
Sialkot to oversee quality and social responsibility. Fair-Trade supervises Talon through
the Rugmark Foundation. Mitre and Nike send representatives every few weeks to
oversee their manufacturing. All manufacturers have computerised management
information systems, albeit at variable levels of technological sophistication. Ali
Trading, Leatherware and Sublime have acquired ISO9000 certification. Moltex and
Talon will consider it if their client demands it. Capital and Saga are content with their
existing quality control systems.
50
SOCIAL AUDITING
The concept is new to all manufactures except Saga, which has a separate department of
corporate responsibility. All the others think that their employees and shareholders are
the only stakeholders. All have internal monitoring teams for their own manufacturing or
sub-contracting units. It is important to note that the primary focus of this monitoring is
to avoid children being employed. However, in some instances, with the building of new
manufacturing facilities, manufacturers are including clean and safe working
environments as a priority. Only Saga has a policy on social responsibility and the
elements of social auditing in its SHAPE programme.
Every manufacturer has contributed to bring in ILO as independent monitors and opened
its centres to their inspectors, but they concede that this is so because of the demands of
the Atlanta Agreement. So far only Saga (Grant-Thornton) and Talon (Rugmark) have
allowed in independent third party monitors in addition to the ILO. No independent
social audit has been conducted for any of the manufacturers, although Saga claims to be
on the verge of an environmental and social audit and is commissioning impact
assessment studies of its community-based programmes.
DISCLOSURE
Among the manufacturers Ali Trading, Leatherware, Moltex, Saga and Talon claim to
disclose results of management reviews to their employees. There is no evidence of such
disclosure or of the companies sharing such information with other stakeholders, the
local community or the public. A general hesitation to share company information with
outsiders is visible. One of the respondents said why he did not allow his company to
document information was that it could be used by competitors in ways harmful to his
company. The general attitude does not seem conducive to open disclosure.
COMMUNITY INVOLVEMENT
Adidas's code of conduct favours business partners who improve conditions in the
countries and communities in which they operate, but according to their subcontractors
in Sialkot they have made no direct contribution in this regard. Ali Trading, Capital,
Leatherware and Moltex are not directly involved in any community programmes but
prefer private philanthropy. Sublime's principal focus is only on education through the
21 community schools they support. Saga runs a weekly mobile clinic half-funded by
51
Nike, and has built roads, schoolrooms, water channels and local parks. Talon is
administering a trust fund for Fair-Trade. Nike sponsors an annual youth soccer
tournament. Reebok is supporting a school for working children through a local NGO.
All manufactures claim to create employment and therefore directly contribute to the
cash income of local communities. This further leads to better quality of life and
improved infrastructure for local communities. However, children can no longer help
their parents, and may end up in other industries not well regulated like the ball industry.
Woman artisans who constitute a sizeable percentage of the informal workforce are also
being denied work opportunities as many cannot leave their household duties to work
full-time in ILO registered stitching centres, or may not be able to leave home due to
cultural compulsions. In response, some manufacturers have started women's-only
centres. Adidas, Leatherware and Talon have organised women artisans through their
existing "maker" networks and are providing facilities to them on the same lines as their
all-male centres. Saga has begun a pilot project employing 400 women in a large multi-
purpose centre providing education and training programmes with NGO collaboration.
Conservative members of the community feel it is encouraging women to break from
their housebound tradition. Competitors say Saga will not be able to sustain the centre
because of high overheads and low efficiencies.
ECOSYSTEM
The manufacturers claim that their products and manufacturing processes do not damage
the environment. The typical athletic ball, made of synthetic leather, fabric and natural
latex with traces of chemicals and polyester, is a non-hazardous product. Questions
about the "recycle-ability" of the product were not answered with certainty, nor could
claims about the waste material being easily incinerated be verified. The inks used for
printing cosmetic designs contain highly toxic chemicals, but the manufacturers claim
that quantity used per ball is minute and they are imported and stored in environmentally
safe containers. Nike has declared a ban on PVC in favour of “greener” materials from
August 1998. The preceding sections give examples of some direct contributions by the
manufacturers and their partner brands. The Sialkot partners also claim to have changed
the social dynamics through their efforts to remove children from the workforce. Not all
the effects have had a beneficial effect on family incomes, which will remain depressed
until the Sialkot Project's social protection programmes show impact.
52
CONSUMER AND CUSTOMER
The brands ensure that only quality products that conform to defined standards
prescribed by sports organisations like FIFA leave Sialkot. Since 1994, however, there
has been an additional demand for "clean" products. The manufacturers have sought to
meet this demand through the Sialkot Partnership. Though media stories have targeted
brands first, the manufacturers have mostly faced the pressure. On the other hand
consumer interest in investigating sources with any rigour has been significantly less
than expected. The two principal determinants of buying decisions among the consumers
and retailers interviewed are product price and special advertising promotions around
sporting events.
Of a sample of 8 sports retailers interviewed, including department stores, franchised
chain stores or individually owned shops, only two reported consumer inquiries about
brand sourcing over a year. More importantly, knowledge of source did not adversely
affect the buying decision in both cases because the salespersons were able to satisfy the
customer. Only one retailer remembered receiving literature on Nike's sourcing
practices. When asked, children accompanying an adult to buy a ball confirmed they
chose a brand because their favourite team or sportsman uses it. Adults, however,
sometimes over-ruled children in favour of a substitute if the price was too high. This
inquiry is illustrative of the quantum of impact brand sourcing has had on buying
decisions for the average buyer. It can be investigated whether catalogue buyers and
subscribers to fair-traded magazines have a greater appreciation of brand sourcing.
ETHICAL MARKETING PRACTICES
Every company claims a child labour free product. It appears acceptable for their
advertising to reflect their role in implementing the Atlanta Agreement. However, in the
absence of independently verifiable social responsibility indicators, none of the brands
would be justified in claiming a comprehensive social responsible stance, apart from the
isolated examples seen above. Among the local manufacturers, Saga and Talon may be
justified in making a limited claim to socially responsible behaviour. No specific
information on fair-trading and ethical marketing for any of the manufacturers was found
except for Talon.
53
5.4 WHERE THEY STAND ON SOCIAL RESPONSIBILITY
Social Performance through the Supply Chain (based on Di Norcia, 1998)
Table 5 – d
Ad
ida
s
Ca
pit
al
Su
bli
me
Fa
ir T
rad
e
Ta
lon
Mit
re
Lea
ther
wa
re N
ike
Sa
ga
Pu
ma
Ali
Tra
din
g
Ree
bo
k
Mo
ltex
I.
Hostile
Resistance
II.
Legalistic
Compliance
III.
Accommodative
Mediation
IV.
Leading
Edge
Table 5-d categorizes socially responsible attitudes into four levels. Two characteristics
determine where a business fits in the grid; voluntary participation and proactive attitude.
The above rating reflects how advanced a business is in both.
In addition Categories I and IV reflect a “radical” thinking, reflected by either a
resistance to the idea or great enthusiasm for it. Categories II and III reflect
“mainstream” thinking.
54
6.0 Conclusion
The aim of this research has been to apply an objective yardstick to determine what
major brands “do” to promote their respective social responsibility policies, as opposed
to what they like to “say”. By examining each identified point in the supply chain, this
research has been able to assess social responsibility policy implementation in less
visible points of the supply chain as compared to the more obvious ones. It has identified
weak areas in the distant points of the supply chain, which may be hidden from the
brands due to any number of reasons. This study has been an opportunity to
independently field test the utility of a selected chosen assessment tool for a cottage-
based production process, and record, perhaps for the first time, how stakeholders view a
particular brand and its known stance on social responsibility. The results show the
promise of further work in the future, and establish a basis for it in Sialkot-based
industries.
Apart from the customary shortage of resources, time and inconvenient interview
schedules, this study’s principal limitation45
was the near complete lack of awareness
regarding social responsibility concepts among the stakeholders in Sialkot. The general
absence of earlier material made archival work a bigger challenge than expected.
Another problem was the relative newness of the Social Audit tools and difficulty in
acquiring a healthy variety from a large number of sources. The general tendency among
brand and manufacturer representatives, and even social audit practitioners to be
circumspect was an initial bottleneck, but once a certain level of confidence was
achieved, candid sharing of views became one of the most satisfying achievements of the
research. Although initially presenting itself as a limitation, being the first out in Sialkot
has had its advantages too. When they arise, future opportunities for work in Sialkot or
similar places will find the researcher better equipped, and thereby ready for an
improved quality of output.
6.1 SUMMARY OF FINDINGS
The six research questions led to the following findings46
:
1. Brand policies conform to acceptable standards of labour practice. Though they do
not use Social Responsibility and Accountability terminology, the policies conform
55
to recognised international principles. Both the brands and the manufacturers are
serious about clearing their name.
2. Successful implementation of brand codes of conduct, matched with their ready
acceptance by the manufacturers, has improved prevailing labour conditions. This
has reduced consumer and media pressure on the industry. Without the brands’
critical support during negotiations, in funding research, and with drafting the
partnership agreement document, the local manufacturers would not have been able
to cope. Despite scepticism about the motives of both parties, the Sialkot Partnership
is a timely response with potentially far-reaching effects for the ball industry;
3. Application of social responsibility policies is not uniform along the supply chain.
The gap is most significant at the two ends – the artisan and the retailer. Effective
awareness-raising to promote corporate citizenship values must be a high priority.
Because of the global spread of the supply chain, and a marked variation in laws,
enforcement mechanisms, and cultural conditions at different points of the supply
chain, building understanding is critical. Social Audits and disclosure would
strengthen information flow along the supply chain and ensure uniform application of
policies;
4. Brand labour practice reality deviates considerably from their consumer image.
Despite their efforts to work with manufacturers in improving social performance
standards, the brands’ existing knowledge about social auditing as a management
tool and how to implement it is sparse. Nevertheless, there is interest in learning
about, and utilising standard social auditing tools, even if the present focus on child
labour seems narrow. The brands were more proactive when there was a threat from
consumers and the media, but have become complacent. Their reluctance to become
involved in local social programmes and a low priority to women’s and family
livelihood issues is bound to have a slowing down effect on their manufacturers
soon.
5. Manufacturers labour practices have improved only due to brand pressure and need
to be sustained over the long term. They are still not convinced of the value-added
benefit of corporate social responsibility. The best examples of corporate citizenship
56
are actually driven by motivated individual manufacturers, and fuelled by their
willingness to invest in local facilities and welfare. Moreover, with a few notable
exceptions, the brands have not been able to raise their buying prices, leaving
manufacturers with a greater economic burden. Unless consumers can be convinced
that they are equal partners in the “social contract”, the sustainability of responsible
sourcing programmes may not be guaranteed.
6. Child labour is over-emphasised as compared to overall socially responsible
corporate behaviour. Even though the ILO monitoring programme has increased
awareness about positive labour practices, it is still seen as a way to get children out
of the industry and not linked to socially responsible behaviour. The ILO needs to
broaden its mandate beyond child labour to include corporate social responsibility,
and assume a leadership role in sustaining momentum among local manufacturers.
However, the monitors are themselves unaware of Social Responsibility concepts and
issues relevant to it.
6.2 THE LAST WORD
The short answer to the research question is that, yes, the social responsibility image of
the brands is at variance with their labour practice at the extreme ends of the supply
chain. Not discounting the efforts made by the Sialkot partners, there are still some gaps
in how individual brands and their manufacturers have geared up for implementing
verifiable corporate responsibility policies. The most visible cause of this is that the
seriousness and quantum of consumer mobilisation in demanding “clean” sourcing is not
effectively conveyed all the way to the ends of the athletic ball supply chain. It is also
true that such consumer demand may be more pronounced in some markets, and take a
longer time to build up in others.
It is the brand’s responsibility to ensure that its ethical values permeate all the way down
its sourcing mechanisms. At the same time, the manufacturer being an independent
corporate player cannot be excused from similar obligation to its own consumer, i.e., the
brand. In the interest of fairer business, consumer awareness can be hastened by using
the electronic media more effectively, and by conducting credible social audits followed
by disclosure and cross-level training for stakeholder groups.
57
This research concludes that despite the variance found between brand policy
standards and their implementation, creating an enabling environment for
corporate social responsibility in Sialkot is itself an act of responsible corporate
citizenship. The critical need now is to sustain the gains made over the past 18 months
and develop effective, viable and culturally consistent models of ethical business and
labour practice in Sialkot. The Sialkot Partnership must be strengthened to perform a
permanent leadership role in disseminating corporate citizenship values.
It is essential, therefore, that the brands commit resources for the benefit of Sialkot’s
artisans and their communities. This they can do either by manipulating their cost/price
structures and trusting their manufacturing partners to invest the additional revenues into
civic interventions. Or they can create local trusts, letting specialised non-profit agencies
manage them within clearly defined mandates. There are many examples to learn from –
even within Sialkot. The stakes have been raised. It is again up to the brands to wield
their considerable influence on manufacturers as well as consumers to make the gains of
the Sialkot experience a lasting example of global corporate citizenship. Will they take
up the challenge?
58
47
VI. ENDNOTES
1 Formed in February 1997, the Sialkot Partnership® claims to be committed to social responsibility and
good labour practice. 55 major international brands have pledged o source only from 34 of key
manufacturers who are monitored by the ILO, accounting for 70% of Pakistan’s export production.
. 2 SA8000, SEAAR, CERES, ECCR
3"Human Development Report". United Nations Development Program, 1996, 1997.
4 Congressional Record, US Congress, September 1996.
5 70% of the world’s soccer balls are estimated to originate in Pakistan.
6 Report of US Congress debate on plight of 3-year bonded labourers stitching balls in Sialkot
7 The Sander’s Amendment called for banning imports from countries unable to satisfy US Customs on
fair labour practices. Pakistan named target country.
8 Lasi, G.Akbar, Minister for Labour at the time, declaring that there was no child labour in Pakistan.
Carried by national newspapers through 3rd week of August 1996, and subject of foreign media
comment.
9 Interview with President and Executive of Sialkot Chamber of Commerce, reported by Save the Children
Report, July 1996 by M. Scott and F.H. Shah.
10
“The Way Forward”. Proceedings WFSGI Conference, Verbier, 1995. Formation of Committee on
Ethics & Fair Trade (CEFT), and papers suggesting ways of “cleaner” sourcing.
11
Report in the World Federation of the Sporting Goods Industry (WFSGI) Bulletin, mid-year issue, 1997.
12
Khan, M.H, Head of Monitoring, Saga Sports, Sialkot. Interview.
13
Briggs, J.A., Jr. “The Partnership to End Child Labour in Sialkot®”, Soccerline. 24 December, 1997.
Programme aims to place 100% ball production under ILO monitoring. Children will be removed into
rehabilitation programmes run by UNICEF, Save the Children Fund, Pakistan Bait-ul-Mal (National
Welfare Trust), and the Sialkot Chamber of Commerce & Industry.
14
Mitre, Nike and Reebok were the first to implement labour practice guidelines with manufacturers in
Sialkot.
15
WFSGI News Bulletin, vol:3 1997.
16
Business for Social Responsibility Annual Convention, Los Angeles, November 1997. Representatives
from the Partnership were on a panel to respond to questions on the Sialkot experience.
17
Shah, F.H., Director, Saga Sports, Sialkot, & former chair Sialkot Partnership’s Project Implementation
Team. Interview
18
Javed, N., Director, Sublime Sports, Sialkot. Interview: Traditional buyers of souvenir balls, like Pizza
Hut or Coca Cola decided against using balls from Sialkot, causing loss of business.
19
Reebok/Moltex label every ball “guaranteed made without child labour”, by their Human Rights
Program. Fair-Trade/Talon also label balls produced through their sub-contractor system.
59
20
Advertisements in WFSGI Handbook and Bulletins; personal interviews with Brands & Manufacturers.
21
Hussain, S.A., CEO, Leatherware, Sialkot. Interview
22
BBC/Lloyd-Roberts, S, documentary on Sialkot’s ball industry on “Newsnight”, 16 May 1998.
23
Until mid-July 1998, Sialkot had offered office space to ILO, UNICEF, Save the Children, Pakistan
Baitul-Mal (National Welfare Trust), National Rural Support Programme, Punjab Rural Support
Programme, All-Pakistan Federation of Trade Unions, Bunyad Literacy Community Council, Sudhaar,
Society for the Advancement of Higher Education, apart from high profile visitors from UK’s DfID, the
US Department of Labour, Foul-Ball Campaign, AFL/CIO, association of Swedish Trade Unions,
ITGLWU, Mercy Corps International, Human Rights Commission of Pakistan, Pakistan Institute of
Labour Research and numerous media representative
24
Zakauddin, K, CEO, Capital Sports Corp., & SCCI representative on the Sialkot Partnership’s
Programme Co-ordination Committee.
25
Zadek, S, P.Pruzan and R. Evans, “Building Corporate Responsibility”, Earthscan, 1997.
26
Matthews, V., The Financial Times, London 12, December 1997. Avon Cosmetics, Toys R Us, Otto-
Versand are the first to sign on to SA8000 social audit standard.
27
“Principles for Global Corporate Responsibility” Ecumenical Council for Corporate Responsibility
(ECCR), UK, Task Force on the Churches and Corporate Responsibility (TCCR), Canada, Inter-faith
Center on Corporate Responsibility (ICCR) US, 1998. Bench Marks for Measuring Business
Performance.
27
“Principles for Global Corporate Responsibility” (TCCR) Canada, (ECCR) UK, Inter-faith Council on
Corporate Responsibility (ICCR) US, 1998. Bench Marks for Measuring Business Performance.
28
Diagneault’s 5 imperatives for CSR:
1. Moral; everyone wants to operate in an environment of integrity
2. Pragmatic; its good business
3. Legal; because getting caught has a price
4. Perceptual; being seen as ethical pays
5. Change; where values provide a constant.
29
Kunz, M., Director Fair-Trade, a German NGO sourcing soccer balls from Talon, Sialkot, and
respondent to the research. Interview.
30
Includes:
1. Cultural sensitivity
2. Natural resource conservation
3. Waste-management
4. Safeguards
5. Impact on local animal and plant life
In addition, cross-cutting categories:
1. Indicators for adherence to the norms of civil society
2. Health and safety
3. Service
4. Help to the needy
31
Stakeholders extend beyond the corporation's shareholders, its employees or customers, to any person,
community or interest group, whose quality of life is actually or potentially affected by an organisation’s
actions.
32
Corporate Responsibility categories:
60
1. Economic: selling goods and services at a fair price, making a legitimate profit according to norms of
acceptable behaviour without harm to anyone
2. Legal: obeying the law and creating policies and structures to ensure the health and safety of workers
and consumers, and environmental pollution
3. Ethical: fulfil expectations of society, based on the commonly understood precepts of fairness and
justice, and exhibit moral values in business dealings
4. Discretionary (philanthropic): performing voluntary and non-codified actions meaningful to it,
dictated by the discretion of the organisation
Broad CSR values:
1. Disclosure: whereby a corporation presents for public scrutiny not only it’s financial status but
information that reflects its commitment to improve the quality of life or its stakeholders
2. Employee Rights: where access to the benefits that the corporation has the power to dispense, are within
reach of anyone regardless of gender, age, or personal persuasion
3. Fair business practices: where the principle of fair-play and justice underpins all business transactions
of a corporation and a conscious effort is visible to adhere to a set of moral guidelines
4. Community involvement: where a discernible level of participation is present at the level of the
community within which a business operates, in decision-making as well as accountability
5. Environment: where concrete steps to safeguard, conserve and protect it match an acceptable level of
awareness about a company’s impact on its physical environment
6. Human and Labour rights: where the basic human values form the basis of corporate policy and there is
evidence of adhering to laws that guarantee them
7. Political involvement: where there is freedom to associate with groups espousing any moral
perspective on life and social issues, without fear of sanctions or organisational reprisals
8. Respect for people: where the fundamental rights of a person dictate measures for performance and
productivity and do not extend human capacity beyond limits.
34
Zadek, S., AccountAbility Quarterly, summer 1997.
35
“The Fundamental Human Rights Conventions of the ILO”. Handout, ILO/SAAT. New Delhi
36
CEP’s SA 8000, is a certification system with 9 areas for evaluating businesses. The accreditation
process will be managed by recognised monitoring agencies, such as, Societe Generale Surveillance
(SGS), while certification will be awarded by CEPAA.
38
van Luijk, H., “Business Ethics in Europe” chapter in the Encyclopaedic Dictionary of Business Ethics,
Werhane & Freeman, eds. p 75.
39
Scott, M. & F.H. Shah. “Report on the Football Industry in Sialkot”, Save the Children UK. 1996.
Baseline data on Sialkot’s soccer-ball industry and its socio-cultural context.
40
Child, J., Un-sourced class handout, 20 October, 1997. Describes in a continuum the progress of
research from being “highly realistic, (but) uncontrolled” to “highly artificial, (but) controlled”.
41
Ibid. Comparative characteristics of various data collection methods.
42
Additional information in chapter 6.0- Conclusion, page 52. Cross-reference.
43
Safety, Health, Attitude, People, Environment; adapted from a Nike factory inspection tool.
44
Punjab Labour Department, Minimum Wage Board, notification of July 1997:
1. unskilled Rs.1,950 /month
2. semi-skilled Rs.2,025 /month
3. skilled Rs.2,300 /month
4. highly skilled Rs.2,520 /month
45
Additional information on Limitations in chapter 3.0-Research Methodology, page 24.
46
Bullet Summary of issues raised be stakehlders in the appendix-VI
61
47