Amaze Every Customer Every Time with Shep Hyken
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Transcript of Amaze Every Customer Every Time with Shep Hyken
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Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
Hi! Shep Hyken here.Today we’re going to talkabout how to amaze everycustomer every time.
Welcome!
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Amazement Creates Loyalty:The Difference Between Satisfied Customers
and Loyal Customers
www.hyken.comCopyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
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Important Definitions
Customer Amazement™
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Important Definitions
Customer Amazement™
Moments of Magic®
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Important Definitions
Customer Amazement™
Moments of Magic®
Moments of Misery™
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Important Definitions
Customer Amazement™
Moments of Magic®
Moments of Misery™
Moments of Mediocrity™
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
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Amaze Every CustomerEvery Time
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1. Act like you own the place.
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2. To be the best place to buy,be the best place to work.
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3. Focus on the customer and not the money.
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4. Stay in touch.
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5. Tell your story.
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6. Be a part of something bigger than yourself.
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7: Create Demanding Customers
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Be so good that the competition thinks your customers’ requests are unreasonable.
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Amaze Every Customer Every Time52 Tools for Delivering the Most Amazing
Customer Service on the Planet
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
www.AmazeEveryCustomer.com
Connect with Shep….
Twitter: www.twitter.com/hykenLinkedIn: www.linkedin.com/in/shephykenYouTube: www.youtube.com/shephykenFacebook: www.facebook.com/ShepHykenSpeaker
Learn more about Shep’s speeches at www.Hyken.com
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iPhone App
Free iPhone and Android apps available:
Search the app store for:Shep Hyken
orGo to:
http://www.hyken.com/app
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Q&A
www.AmazeEveryCustomer.com
Connect with Shep….
Twitter: www.twitter.com/hykenLinkedIn: www.linkedin.com/in/shephykenYouTube: www.youtube.com/shephykenFacebook: www.facebook.com/ShepHykenSpeaker
Learn more about Shep’s speeches at www.Hyken.com
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
www.Evergage.com/Blog
Connect with Evergage….
Twitter: www.twitter.com/evergageLinkedIn: www.linkedin.com/company/evergage
Free Customer Success Resources:www.evergage.com/resources
See a Demo of Evergagewww.Evergage.com/Request-a-demo