EASTERN PENNSYLVANIA SECTION • THE [CLIENT], INC. JOSEPH AMES JR, MANAGER • WWW.EPA-CLIENT.ORG • @EPA-CLIENT • EPA EMERGENCY PHONE & TRAFFIC NET: 1800ET @ 3917KHZ

W3JY 3RN MBO/BBS/RMS FN20FA • WL2K PACTOR / PACKET + RMS 145.010

AMATEUR RADIO FY2015 Served Agency Satisfaction Survey Eastern Pennsylvania Section

INTENDED AUDIENCE:

Executives of county-level emergency management agencies

Executives of Non-Governmental Organizations, i.e., VOAD partners

Supervisory personnel encouraged to respond include

Volunteer Coordinators

Department managers with direct experience of your TEAM team PURPOSE AND INTENT:

This survey instrument was developed to provide RADIO statistically valid diagnostic insight on our county-level TEAM program, from the perspective of our served agency partners.

This survey is not designed or intended to be used to assess or evaluate individual operators or TEAM teams.

INSTRUCTIONS:

Answer all questions to the best of your knowledge or understanding.

If a survey question does not apply to your agency, leave the answer space blank.

Several questions may appear ambiguous or duplicative; Answer them as you would other questions; they designed to address separate dimensions of our analysis.

CONFIDENTIALITY: All responses are considered strictly confidential as we desire your frank and honest replies. We ask you not to share these questions or your answers with your TEAM team to preserve the integrity of our analysis.

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Rcvd Reply

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Pre-survey Qualification

# Question Yes No Uncertain

1. What is your position (or relationship to TEAM)?

2. Would you like to discuss your TEAM experience with an EPA-RADIO Section officer?

3. How should we contact you? (Please include your name.)

4. Does your agency have an organized Amateur Radio capability?

How are your hams organized?

a. As a unit of the RADIO’s Amateur Radio [REDACTED] (TEAM).

b. Under the original Civil Defense RACES concept.

c. As part of PEMA’s “Auxiliary Communication Service” (ACS) concept.

d. As an independent radio club or society.

5. e. None of the above.

6. Your assigned RADIO Emergency Coordinator introduced himself to you or your staff.

7. Overall, is your agency satisfied with your Amateur Radio operations?

Part A: Mission

Considering the TEAM unit affiliated with your organization and the task or role it fills for you, TEAM

# Question Strongly Disagree

Disagree Neither Agree or Disagree

Agree Strongly

Agree

1. Has a formally defined role in your agency.

2. Is aligned with your agency’s mission.

3. Understands your agency’s mission.

4. Helps you fulfill your mission.

5. Understands its role in your agency.

6. Contributes strategic capability.

7. Contributes tactical capability.

8. Is deployed regularly for exercises, drills.

9. Contributes to your planning process.

10. Is recognized through formal legislation.

11. Brings national communications assets to your agency.

12. Is considered an internal department.

13. Is supported through your annual budget.

14. Is furnished with office space and supplies.

15. Is provided operating equipment e.g., computers, radios, repeaters.

16. Is a net benefit to your agency.

17. Has proven its value.

18. Is trustworthy.

2015 EPA-CLIENT Served Agency Satisfaction Survey

Amateur Radio [REDACTED]

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19. Participates in your regional VOAD body.

Part B: Leadership

Thinking of your TEAM leadership, as led by the assigned RADIO Emergency Coordinator, TEAM management …

# Question Strongly Disagree

Disagree Neither Agree or Disagree

Agree Strongly

Agree

1. Enjoys a good working relationship with your RADIO Emergency Coordinator

2. Takes responsible initiative.

3. Anticipates your agency’s needs and seeks involvement.

4. Is dependable and responsive.

5. Asks clarifying questions.

6. Is a “trusted advisor” to your agency.

7. Commands respect.

8. Identifies and mentors its next leadership generation.

9. Effectively explains TEAM capabilities and limitations.

10. Maintains professional integrity when interests diverge.

11. Is visible to your agency’s leadership.

12. Exercises sound judgment.

13. Contributes to your operational planning process.

14. Is responsive to changes in your agency’s mission or objectives.

15. Effectively explains your agency’s mission to TEAM personnel.

16. Is proactive in problem solving.

17. Is equally competent and dedicated as your professional managers.

18. Is effective at managing TEAM volunteers.

19. Is poised under pressure.

20. Offers sound advice.

Part C: Organization

Thinking of TEAM as a whole and how it works and interacts with your agency and your people, TEAM …

# Question Strongly Disagree

Disagree Neither Agree or Disagree

Agree Strongly

Agree

1. Is integrated with your agency.

2. Has a proven record of success.

3. Is flexible and responsive to your needs.

4. Is competent in their assigned roles.

5. Attends interdisciplinary training offered by your agency.

6. Is respected by your professional staff.

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7. Is respected by your elected officials.

8. Is trained to your agency’s standards.

9. Obtains and maintains credentials required by your jurisdiction.

10. Supports your regional VOAD organization.

11. Recruits and retains talented people.

12. Is adequately staffed for its role.

13. Is respectful to your internal staff.

14. Is flexible and agile in solving problems.

15. Maintains professional integrity.

16. Presents itself as a team.

17. Brings RADIO resources to the table, e.g., TEAM Mutual Aid Teams

National Traffic System

Technical Specialists

Local Government Liaisons

Official Observers

Volunteer Counsel

Volunteer Consulting Engineers

18. Accepts feedback given, positive or otherwise.

19. Is self-assessing, i.e., “learns from experience”

Part D: Technical Capabilities and Systems

Considering TEAM technical capabilities and systems, TEAM …

# Question Strongly Disagree

Disagree Neither Agree or Disagree

Agree Strongly

Agree

1. Offers robust and reliable technology.

2. Provides technological training and support.

3. Uses digital communications techniques to advantage.

4. Provides good local-area communication.

5. Can communicate without infrastructure (i.e., repeater installations).

6. Interfaces with your radio systems.

7. Provides good regional communications, including PEMA HQ.

8. Provides good nationwide communications.

9. Is interoperable to your satsifaction.

10. Can support tactical communication.

11. Supports formal or “record” communication (i.e., RADIO Radiogram format).

12. Supports Health & Welfare and other shelter communications needs.

13. Supports Radio-email i.e., Winlink, NTSD.

14. Supports FEMA’s ICS-213 interoffice memo.

15. Supplies situational awareness through APRS.

16. Briefs your staff on Amateur Radio capabilities, modes and methodologies.

17. Has a written emergency communication plan.

18. Can operate independently of the Internet.

19. Is integrated with EOC systems e.g., WebEOC, KnowledgeCenter, RSAN, other:

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20. Is agile and flexible under stress.

Part E: Additional Comments (please include additional sheets as required)

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Thank you for completing our survey.

Please return it using the enclosed Self Addressed, Stamped Envelope (SASE).

EASTERN PENNSYLVANIA SECTION • THE [CLIENT], INC. JOSEPH AMES JR, MANAGER • WWW.EPA-CLIENT.ORG • @EPA-CLIENT • EPA EMERGENCY PHONE & TRAFFIC NET: 1800ET @ 3917KHZ

W3JY 3RN MBO/BBS/RMS FN20FA • WL2K PACTOR / PACKET + RMS 145.010