Amanda Griffin Resume
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Amanda Griffin P.O. Box 1014, Blue Jay, CA 92317 Phone: 909-273-3226 Email: [email protected] Summary of Qualifications Young professional looking for a career to build on my existing skill set. Focused on hard work and results. Professional background in policy and procedure, compliance, teamwork, budgets, and extensive knowledge in customer service and satisfaction. Driven to learn and succeed through hands on interaction, proactive communication, and analytical and detailed work. Skills & Experience Above it All Drug and Alcohol Treatment Center Executive Assistant promoted to Compliance Officer, June 2013- Present Management Member of the management team that directs 300 employees. Led the company to receive CARF accreditation. Licensed facilities as Drug and Alcohol Treatment Programs under the Department of Health Care Services Helped create an extensive Policy and Procedure Manual. Along with Health and Safety, Cultural Competency, Quality Assurance, Performance Measurement, Risk Management, and Strategic plans that comply with all federal, state, and CARF standards. Train employees to comply with the above policies and standards Created an extensive aftercare program to track the progress of clients. Measure and analyze company progress and growth through surveys that I have created Communication Adept in Mac and PC operating systems Set-up an elaborate Nextiva phone system that allows the company to monitor appropriate calls, tracks productivity, and easily transfers interdepartmental phone calls. Created employee e-fax accounts In charge of company email, phone, and computer set-up. Expert in Google Drive, Microsoft Office, Adobe, Nextiva, Survey Monkey, Salesforce, BestNotes, and File Maker Programs Customer Service
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Transcript of Amanda Griffin Resume
Amanda Griffin
P.O. Box 1014, Blue Jay, CA 92317Phone: 909-273-3226 Email: [email protected]
Summary of Qualifications
Young professional looking for a career to build on my existing skill set. Focused on hard work and results. Professional background in policy and procedure, compliance, teamwork, budgets, and extensive knowledge in customer service and satisfaction. Driven to learn and succeed through hands on interaction, proactive communication, and analytical and detailed work.
Skills & Experience
Above it All Drug and Alcohol Treatment CenterExecutive Assistant promoted to Compliance Officer, June 2013- Present
Management Member of the management team that directs 300 employees. Led the company to receive CARF accreditation. Licensed facilities as Drug and Alcohol Treatment Programs under the Department of
Health Care Services Helped create an extensive Policy and Procedure Manual. Along with Health and
Safety, Cultural Competency, Quality Assurance, Performance Measurement, Risk Management, and Strategic plans that comply with all federal, state, and CARF standards.
Train employees to comply with the above policies and standards Created an extensive aftercare program to track the progress of clients. Measure and analyze company progress and growth through surveys that I have
createdCommunication
Adept in Mac and PC operating systems Set-up an elaborate Nextiva phone system that allows the company to monitor
appropriate calls, tracks productivity, and easily transfers interdepartmental phone calls.
Created employee e-fax accounts In charge of company email, phone, and computer set-up. Expert in Google Drive, Microsoft Office, Adobe, Nextiva, Survey Monkey,
Salesforce, BestNotes, and File Maker ProgramsCustomer Service
Builds and maintains customer relations Created client, family, and employee satisfaction surveys Provides quality service for a wide variety of clients Ability to troubleshoot client issues in a timely fashion Hands on-and proactive to ensure client satisfaction.
Productive Created a detailed petty cash system that tracks client and company funds Multitask by answering phone calls, responding to emails, and responding to client
and staff issues in a timely manner Check inventory and order necessary items while staying within the appropriate
budgets Coordinated alumni and employee events Helped create several job descriptions Advertise to reach out to potential new hires
Mr. G’s for ToysSales Associate promoted to Assistant Manager, May 2003- June 2013
Exceeded sales expectations Managed 7 employees Trained new employees to follow company standards Cash handling Operational procedures Product placement Ordering Product Numerous 100% scores on customer satisfaction surveys Organized fundraisers to provide toys to children in the community
Education & Special Achievements
California State University San MarcosBachelor of Arts in Medical Anthropology, 2011
Dean’s list 4 consecutive semesters Published 2 Ethnographies Worked with fellow anthropologists to help create an ethnobotany database for the
Luiseño natives Member of the CSUSM anthropology club Team member of ASI women’s soccer Tutored peers in Math and English.
Rim of the World High SchoolHigh-School Diploma, 2006
National Honors Society Psychology student of the year Lettered in both academics and athletics Team captain of Rim of the World high-school track and soccer teams, Volunteered with Lake Arrowhead Christian Fellowship to build homes in Tecate,
Mexico Coached youth track and soccer
