Amanda A Griffin
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Amanda Griffin 520 Tom Sawyer Lane, 32534 *571-269-1178 * [email protected] CAREER SUMMARY Motivated military veteran with extensive experience working in high stress, high customer turnover situation eager to embark in a new career as a System Administration as a Military Veteran, I have recently assisted several student veterans in achieving their educational goals. Additionally, my combination of information network systems, analyst, military, dispatch, and contract experience has molded me into a diplomatic customer service professional, capable of decision making and communication in high stress environments. If selected to be a part of your team, you will get a customer service professional currently holding an active security clearance. SKILLS Excellent Communication Skills Problem Solver Diplomatic Types 30 WPM Proficient Microsoft Suite and Access Strong Office Administrative Skills PROFESSIONAL EXPERIENCES Analyst Deployed software and updates, created and refine configuration that interface with network Analyzed risk assessment before implementing new software or adding hardware to the network Provided support documentation on support Service Desk and Desktop technicians Customer Service Deescalated high conflict situations as a military police officer while interacting with the public in high volume, stressful, and dangerous situations Provided support for approximately 100 solider weekly at Barden Education Center explaining education benefits for enrollment or transfer of education benefits. Questioned approximately 700 weekly calls emergency and non-emergency to determine their locations, and the nature of their problems to determine response needed Office Administration
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Transcript of Amanda A Griffin
Amanda Griffin520 Tom Sawyer Lane, 32534 *571-269-1178 * [email protected]
CAREER SUMMARYMotivated military veteran with extensive experience working in high stress, high customer turnover situation eager to embark in a new career as a System Administration as a Military Veteran, I have recently assisted several student veterans in achieving their educational goals. Additionally, my combination of information network systems, analyst, military, dispatch, and contract experience has molded me into a diplomatic customer service professional, capable of decision making and communication in high stress environments. If selected to be a part of your team, you will get a customer service professional currently holding an active security clearance.
SKILLS Excellent Communication Skills Problem Solver Diplomatic
Types 30 WPM Proficient Microsoft Suite and Access Strong Office Administrative Skills
PROFESSIONAL EXPERIENCES
Analyst Deployed software and updates, created and refine configuration that interface with
network Analyzed risk assessment before implementing new software or adding hardware to the
network Provided support documentation on support Service Desk and Desktop techniciansCustomer Service Deescalated high conflict situations as a military police officer while interacting with
the public in high volume, stressful, and dangerous situations Provided support for approximately 100 solider weekly at Barden Education Center
explaining education benefits for enrollment or transfer of education benefits.
Questioned approximately 700 weekly calls emergency and non-emergency to determine their locations,
and the nature of their problems to determine response neededOffice Administration Experienced in handling administration duties answering emails, phone calls, taking and
relaying message. Ran demographic pattern reports to provide law enforcement local threat information Addressed issue by policies and procedure and reporting incidents
RELEVANT WORK HISTORYVeteran Center, Work Study 2015 -
PresentCareer Source Escarosa, Work Study 2014 -
2014Military Police/Desk Sergeant/Dispatcher, U.S. Army 2009 -
2014Mission Support Specialist, U.S. Immigration and Customs Enforcement 2013 -
2013 Senior System Analyst, BAE System 2006 -
2009
System Analyst, TEK System 2006 - 2006
EDUCATION & TRAINING Contract Officer Respective/Federal Contracting Officer -2013 IT Infrastructure Library (ITIL) Certification IT Service Management -2007 Strayer University BS Information System Networking – 2006 Microsoft Office Suite- 2000 CLEARANCE Top Secret/SCIC
