1. 1. Ahmed Mahmoud Ahmed Mobile: +966582300009, Tel: +201001900290, Email: a.mahmoud00@gmail.com Seeking a challenging senior level assignment with a reputed and progressive organization Core Competencies: Business Strategy Planning ~Business Development ~Retail Operations ~ Channel Management ~ Sales & Marketing ~ Network/ Operations Management ~ Market Penetration ~ General Administration and Human Resource Development ~ Customer Relationship Management ~ Competition Analysis Professional Synopsis A competent professional with a successful career spanning 14yrs managing sales & marketing, direct sales, channel and retail sales, product management and brand management. An extensive international exposure of establishing telecom brands, handsets brands and rollout of products and services to suit market requirements with a comprehensive go to market planning to gain market share in terms of subscribers as well as revenues. Adept at conceptualizing, planning & implementing business strategies in developing new channels from a start up change into large scale mass distribution networks as per established company objectives, policies & procedures etc., to achieve targeted profitability & growth of business. Experience of handling independent profit center operations including customer care and collections. Excellent relationship management, effective communication skills with the ability to network with all involved agencies with consummate ease. Currently associated with Samsung (Track Telecom) as SWS & Distribution Sales Manager Saudi Arabia Key Functional Areas Sales and Marketing Operations Driving sales initiatives to achieve business goals & managing the frontline sales team to achieve them. Tracking competitor intelligence and reporting the same for developing competitive advantage. Monitoring market environment, identifying opportunities to develop new business, design, implement and monitor sales promotion plans in the region. Establishing new SWS & IR as per the expansion plan and devise promotional marketing strategies to stimulate sales growth. Channel & Distribution Management Recognizing and establishing financially strong and reliable channel partners for deeper market penetration; providing training & direction to channel partners for ensuring quality performance. Conducting demand forecasting & managing inventory, ensuring optimum inventory levels with SWS& IR to ensure timely deliveries to the customers. Team Management Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets. Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
2. 2. Education Bachelor of English Commerce & Business Administration (Accounting), Helwan University, 1998 Career Summary Samsung KSA Track Telecom , Oct ,2013 onwards SWS& Distribution Sales Manager Zonik co. (Zain Nokia Partner), KSA Regional Distribution Sales Manager March,2011 To Sep, 2013 Basic Functions: To actively manage the sales function and all its related activities to achieve corporate goals and targets and maximize revenue streams in an environment that fosters growth and excellent client relationship management. Duties & Responsibilities: Responsible for the efficient and effective management of all sales activities in the KSA. Develop sales objectives including sales volume, cost of sales,product profitability, and market share to attain company sales and profitability goals. Provide strategic and operational direction to the companys sales operations functions to maximize revenue. Develop relationships with strategic SWS partners and IR resellers to increase the company chances in securing more business for the company. Identify and respond to the needs of the appointed sales channels in the region. Develop a comprehensive client relationship management system to enhance and grow business opportunities. Setup an effective forecasting system for sales to ensure a good coordination with product / service rollout plan. Participate in the proposal management process from opportunity identification to contract award and collecting and presenting information reviews. Control the execution of trade terms and credit policy. Setup an effective monthly report to highlight trends, developments, competitors, activity and customer needs and report that market intelligence to GM and Marketing. Work with all teams at all levels to achieve and deliver objectives at minimal overhead, cost, etc. Provide timely reporting, forecasting, and recommendations to management as and when necessary. Manage the sales staff team in the region to achieve the planned Sales KPIs.
3. 3. Zonik co. (Zain Partner), KSA Alternative Channels Unit Manager, July,2009 Till March,2011 Job Profile Responsible for the Key Accounts acquisition and sales plan, business development and implementation . Lead field sales effort to increase revenue by developing, acquiring and implementing. Key Accounts Acquisition and Growth: Develops clear business development plans for key accounts segments with a focus on meeting revenue targets. Through a business development discipline, build a robust sales pipeline for new opportunities. Secure internal support for proposal development and delivery of commitments (product / pricing/ claims/ operations). Lead proposal development for key prospects. Secure internal commitment and communicate mutual expectations for a seamless delivery of proposal. Identify and pursue opportunities to develop and expand relationships with new and existing business and channel partners. With a focus on revenue generation, directly accountable for securing new wholesale group and alternative channel opportunities. With a focus on growth and retention, oversee and contribute to the development of account management plans. Sales: Represent Sales at community, business and client events. Lead for Alternative channel RFP responses Distribution effectiveness: Effectively lead sales initiative identification, prioritization, and resource management including cost reduction initiatives that maintain customer facing service level expectations. Architect and execute a sales force optimization model. Initiates projects on behalf of Sales and represents Sales on priority projects. Strategy: Contributes to the overall business unit strategy Create and implement a year alternate channel strategy with Distribution sales Director . Contributes to the development and prioritization of Sales Initiatives. Significant Contributions Successfully built the most professional AC business in the KSA market Acquiring and managing the big accounts like eXtra, Panda, Carrefour and e-max. Zonik co. (Zain Partner), KSA SME & SOHO Regional Manager (Western region) KSA, August ,2008 To July,2009 Job Profile
4. 4. Responsible for launching the SME business across KSA, devising its business plans and initiating all start up operations. Analyzing competition in the region and accordingly devising and implementing marketing strategies to achieve company objectives. Recruiting and managing the sales team to achieve the assigned targets. Preparing a 30/60/90 forecast for all accounts, and ensure that it is updated monthly. Negotiate and close profitable deals with key accounts Represent the company at the trade association meetings Significant Contributions Successfully built the most professional SME in the KSA market Negotiated deals with big accounts like Schlumberger and Nokia, generating around SR 130'000 monthly Succeeded in acquiring big accounts like Lilly and Dems, along with others, generating SR 160'000 monthly Vodafone, Egypt SME Account Manager (Managing Three Partners), Dec, 2006. Jul 2008 Enterprise sales Agent supervisor, Sep,2006 Nov, 2006 Job Profile Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Developed and executed the full year business plan including: o Forecasting (lines, handsets, Vas and products) o Promotions & contests to ensure consistent delivery & growing sales trends. o Area & industry tactical programs to drive sales penetration level within assigned territories. Implemented effective strategies for complete market penetration for all VF voice & solutions across the assigned region Managed the ESAs relationship with VF Follow up on the ESA annual plan, determine performance deviation, prepare corrective action items & report it to VF management. Provided ongoing and regular training to the ESAs Sales force on all aspects of customer experience, processes and systems to facilitate an exceptional experience and smooth transactions for our customers. Provide guidance for all the ESAs sales force on correct procedures and compliance with the companys Code of Conduct Ensuring service delivery to the Partners Customer base through the required delivery groups and management of all key stakeholders for daily operations to Management Team; Contact Centers and support departments; external third party service providers Successfully managed Customer Service operations, ensuring fulfillment of commitments and resolution of problems / complaints Significant Contributions Successfully launched 3 new partners in Upper Egypt Achieved all stipulated targets and was declared as the Best Account Manager for 2006 Q4 Automated the manual processes with systematic processes through Siebel system.
5. 5. Vodafone Egypt Corporate Sales Executive ,Sep,2005 - Aug,2006 Collects information required about the account and establishes account profile. Calls on and maintains corporate accounts on professional basis. Ensure customer satisfaction through continuous follow up on customers needs, responding to inquiries and solving problems as needed. Builds fruitful business relationship with customers. Demonstrate and submit special offers quotations and cost analysis. Negotiates special offers with customers. Maximizes ARPU by selling value added services and new features. Captures maximum business opportunities available in the market increase the business scale. Significant Contributions The first PTT service contract in Vodafone (Capital Taxi). The first Wireless office service contract in Vodafone (AMA Arabia) Vodafone Egypt Sr. Account Manager Rep, Sep,2003 till Aug,2005 Corperate collection Rep, Oct,2001 till Aug,2003 Customer Services Representative - Customer Operation, January 2001 - Sep, 2001 Significant Contributions May 2001 earned the 4 th position in the Top Ten Representatives in call center as per Quality Assurance Department. (outstanding score) July 2001 earned the 7th position in the Top Ten Representatives in call center as per Quality Assurance Department.(outstanding score - average 4.59) August 2001 earned the 10th position in the Top Ten Representatives in call center as Quality Assurance Department. (Outstanding score average 4.63) Trainings PMP (Project Management Professional,2012) Attended7 Habits of Highly Effective People, Interpersonal Skills Program. Attended Workshops on Problem Solving & Decision Making, Report Writing, Presentation skills, Management Excellence etc Personal Details Date of Birth:1st AUG, 1974 Languages Known: English, Arabic Nationality: Egyptian Location Preference: GUC, Egypt